. VERY SATISFIED / STRONGLY AGREE.

2. SATISFIED AGREE.
3. DISSATISFIED / DISAGREE.
4. VERY DISSATISFIED / STRONGLY DISAGREE.
5. NOT APPLICABLE OR DO NOT WISH TO ANSWER

. My work gives me a feeling of personal accomplishment. 1 2 3 4 5

2. I feel I can trust my management.

3. I know what is expected of me to do a great job.

4. I think that my performance is evaluated quite fairly.

5. I feel free to ask advise/ support from my manager

6. My manager listens to my views.

7. My immediate boss gives me regular feedback of my work.

8. I understand how quality is defined & measured in my work.

9. I have a good understanding of what customers want from us.

10. There is too much duplication of effort in our organization

11. I am kept informed of our department results vs targets.

12. At my location teamwork is encouraged / given recognition.

13. My knowledge & skills are fully utilised.

14. I have received on the job training to do a good job.

My appraisal helps me to continuously improve performance

16. My working environment is satisfactory.

17. My manager always treats me with respect.

18. Concern is shown for my health & safety at work.

19. Showing initiative is encouraged.

20. My department is responsive to customer needs.

21. The management style in my company brings out the best

in employees.

22. Management does not discriminate on the basis of age,

religion or disability

23. My management’s emphasis is on quality resulting in

continuous improvement in services.

24. I am satisfied with my involvement in decisions which affect me.

25. We have procedures in place which help me control costs

& reduce wastage.

26.I am fairly rewarded for the job I do.

27. Team meetings are useful & productive.

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28. I will recommend i-Source as a great Company to work for—

29. In your judgment how will you rate management leadership.

30. Does the annual appraisal help you & your boss to identify
& agree on clear performance criteria for next year.

31. Does management support you with resources to achieve your

objectives in time.

32. Do you agree that the organization has changed for the
better over the past one year.
We often receive conflicting information on policies &
procedures which affect us such as HR , Finance & Admin.

34. In my opinion Company is socially responsible in the community.

35. My immediate boss seldom gives me recognition for work done well.

36. From what I hear our pay is as good as in other companies in

our industry.

37. Morale in my department / Lob is generally high.

38. Our commitment to Quality is apparent in what we do on a day

to day basis.

39. I have the resources / tools to do my job well.

40. I have a clear understanding of the financial targets of my

department.

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41. Overall, the physical working conditions at my location are
satisfactory.( ventilation, hygiene ,space of work etc.)

42. Company is too lenient to employees who perform poorly.

43. I believe that I have the opportunity for personal development &
growth in Company.

44. In my experience, my immediate boss trusts people at my level in the

business.

45. There is a healthy & cooperative environment at my workplace.

46. I know about the organization & what it is trying to achieve.

47. Management uses the employee feedback to improve continuously.

48. My immediate boss is available when I need him for advice.

49. Looking ahead to next year I feel that Company will achieve
excellent results.

50. I feel proud to work for ______.

Employees Satisfaction And Quality Of Work Life

QUESTIONNAIRE

1. Are you satisfied with the accommodation facility, provided by the company ?
Yes/no.

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2.Are you satisfied with the health care facility?

y/n

3.Are you feeling secure about your job?

Y/N

4.Are you satisfied with the educational facilities available at Joda for your
children ?

Y/N

5.Does the company provides you the standard safety appliances?

Y/N

6. Are you feeling safe at your work place with the safety standards maintained
at present ?

Y/N

7.Are you satisfied with your team members at your work place ?

Y/N

8.Are you satisfied with the training and development programs which are
provided by the company ?

Y/N

9. Are you satisfied with the welfare facilities which are provided to you at the
working area ? (eg. Canteen, AC’S ,Etc.)

Y/N

10. Are you satisfied with your salary package?

Y/N

11. Does the company co-operates and helps you at any emergency time ?

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Y/N

12. Do you get recognition for your individual/group performance?

Y/N

13. Are you associated with any social activity ?If yes then, what is that ?

Y/N

14. Are you maintaining your family comfortably with the salary you have ?

Y/N

15. Which one you possess in life style?

Y/N

16. How much you spent and how much you save in a month?

SAVE/SPEND

17. Are you happy with the followings?

Social climate /Political climate/Economical climate /Industrial climate

…..

1. Employee are satisfied with the accommodation facility, provided by the company?

Ans: This is the first basic need of a human. Accommodation should be situated in a good
environment and should be in a good area where one can survive easily. The employees of
TSL, Joda are satisfied with the accommodation facility provided by the company.

2. Employees are satisfied with the health care facility?

Ans: Health care is one of the important factor life. TSL has its own township, so the
company provides Hospital for the employees, with a good number of doctors for all diseases.
The employees are satisfied for a certain limit, they has a complain also and that is, the health
care facility is only for small and normal diseases.

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3. Are you satisfied with your team members at your work place ?

The team work exaggerates the morale of the employees and they puts heir best effort.
The employees of TSL, Joda are very much satisfied with there team members, all the
employees are co-operative with each other.

4. Which you prefer most in your lifestyle?

On this question the employees has a mixed reaction. Some gives much attention to
value, in case of doctors and some higher post employees. Some gives much attention to
money. But the number of employees is more, who prefers to both money and value.

5. Are you satisfied with your salary package?

This is the question on which no one will give true answer. Because every person
wants more and more money than he/she gets and that’s why everyone mustn't satisfied with
their salary packages. But when I ask the employees of TSL about their salary package
according to their performance, and performance wise they are satisfied with the salary
package.

6. How much you spent and how much you save in a month?

Ans: All the employees spent above Rs.5000 and saves according to their capacity starting
from Rs1000 to Rs10, 000.

7. Do you get recognition for your individual/group performance? [ b ]

a) 90% b) 85%
c) 50% d) 100%
8. Does the company co-operates and helps you at any emergency time?

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TSL co-operates with there employees in an emergency time. TSL provides facilities are
like, if one of the employees family member or the employee itself suddenly suffers from a
measure disease, company helps them by providing sufficient money.

9. Are you feeling safe at your work place with the safety standards maintained at
present ?

In TSL company at every where we could find safety instruction for employees as
well as for out side people, and employees always suggests outside people to follow the
safety standards. TSL provides positional training, it means, on the job training Standard
Operating Procedure (SOP) for safety purposes. There is a Toxic Detected Machine, if the
machine gives a positive isolation, then employee should be implemented. Last but not the
list, safety is a man made function.

10. Are you satisfied with the training and development programs which are
provided by the company ?

There are 20% employees are satisfied and 80% are not. The unsatisfied employees
says that, this is not a continuous process at TSL, Joda. Some of them complains that the
training and development programs which are provided by the company are not enough for
them.

11. Are you satisfied with the welfare facilities which are provided to you at the
working area ? (eg. Canteen, AC’S ,Etc.)

The employees of Joda are satisfied with the welfare facilities which are provided to them.
Every rooms of the office are AC(air condition) fitted, well furnished rooms with good
lighting facility, the cost of the foods in the canteen are very low.

12 Are you associated with any social activity ?

There are a less number of employees who are associated with any social activity, near about
30% of employees are associated. Some are associated with temple committee, and organizes
festivals

13. Which one you possess in life style?

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This question reflects the quality of life of the employees of TSL, Joda. Above 90% of
employees has their own house, own car, own AC’s, own computer/laptop, and all those
necessary items which are needed in today’s life style

14. Most of the employees are happy with which factors in the company?
Employees are happy with these factors those are Social climate,

Political climate ,Economical climate Industrial climate.

15. Do you get recognition for your individual/group performance?

Near about 85% TSL employees of the survey gets recognition for their individual/group
performance. The rest employees don’t get any recognition because they are new

Name: Address:
Marital Status: Married Unmarried
Gender: Male Female
Group: A B C D
• How far you are satisfied with the various HR policies of NBCC?
Parameters Extremely Extremely Dis-satisfied Satisfied
Satisfied Dissatisfied
Group Medical
Insurance Scheme
Group Insurance
Scheme
Housing Subsidy
Children Education
Allowance
Leave Travel
Concession
Leave Encashment
Benevolent Fund
Interest free
advance
Computer Advance
Tea Allowance

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 Refreshment
charges
Working
Environment
Pay Structure

• Have you undergone any training program in NBCC?

A) Yes B) No

• If yes in what way did the training benefit you?

A) Knowledge wise B) Skill wise C) Attitude wise

“A study on Job Satisfaction of Employees in BHEL, IP JAGDISHPUR

1. Name: ………………………………2. Age: ………………

3. Gender: Male Female 4. Designation……………..

Ques1- Working hours are convenient for me-

1 strongly agree 2 agree 3 neither agree nor disagree 4 disagree 5 strongly

disagree

Ques2- I am happy with my work place-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques3- I feel I have too much work to do-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques4- Safety measures provided by the company are good-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques5- My relationship with my supervisor is cordial-

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 1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.
strongly disagree

Ques6- My supervisor is not partial-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques7- My supervisor consider my ideas while taking decision-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques8- I am satisfied with the support from my coworkers-

1. strongly agree 2. Agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques9- People here have concern from one another and tend to help-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques10- I am satisfied with the refreshment facility-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques11- We are provided with the rest and lunch room and they are good-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques12- The parking spaces for vehicles are satisfactory-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

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Ques13- I feel I am paid a fair amount for the work I do-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques14- I am satisfied with the chances for my promotion-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques15- I am satisfied with the allowances provided by the organization-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques16- I feel my boss motivate me to achieve the organizational goals-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques17- My supervisor motivate me to increase my efficiency at a time when I

am not-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques18- I feel my job little impact on the success of the company-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

Ques19- Overall I am satisfied with my present job-

1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5.

strongly disagree

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How likely is your company/organization to conduct a survey among your employees in
the next six months, using an outside vendor?

Definitely will

Probably will

Might or might not

Probably will not

Definitely will not

Which methodology would you prefer to conduct your employee satisfaction survey?

Internet

Paper-and-pencil

Combination of Internet and paper-and-pencil

Other

• General working Conditions

• Working relationships with coworkers/ supervisors
• Use of skills & abilities of employee
• Job responsibilities
• satisfaction with the organisation structure
• level of job security
• Current career opportunities
• Flexibility and independence allowed

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