Documente Academic
Documente Profesional
Documente Cultură
INTRODUCTION
TABLE OF CONTENTS
KEY INSIGHTS 04
METHODOLOGY 07
CONCLUSION 118
Real estate rent, support cost, corporate tax rates, labor cost, HR cost, cost to start
Financial Attractiveness
business, tax incentives
Size of industry, presence of major IT & BPO companies, multilingual capability, key
Service Maturity
services, industry specific services and focus
Number of ISPs, personnel computers, number of IT parks and SEZs, airline connectivity,
Infrastructure
road infrastructure
Risks Crime rate, financial risk, labor risk, infrastructure risk, geo-political and socials risk
Financial Attractiveness
Cost saving has been one of the traditional business Numbers of university and technical graduates, attrition
drivers for globalization and continues to remain a rates, size of IT & BPO workforce are some of the factors
critical decision criteria. Cost, broadly can be classified to be considered.
as personnel cost and operations cost. Personnel cost in
terms of wages, administration cost, related HR cost Infrastructure
accounts for approximately 40-50 percent of the total
With demand for sourcing of services surging globally,
globalization cost. Operations cost is also another critical
there is a definite need for a well established
factor to be considered while setting-up operations.
infrastructure adhering to global standards.
Operations cost include office real estate rent,
Infrastructure would encompass physical infrastructure
telecommunication cost, tax incentives, corporate tax,
like air, land, and sea connectivity and related support
travel cost, cost of electricity, and cost to set-up a
system, industry infrastructure like development of
business.
technology parks, presence of Special Economic Zones
Human Capital
Business Environment
Global competitiveness is driving market growth across
While a location could be financially attractive, and
domains, and as organizations expand, the need to focus
mature in terms of service capabilities with a sizeable
on core or anchor service capabilities becomes
labor pool, a critical success factor for locations is the
increasingly critical. Human capital is the most critical
business environment and the support system that it can
success factor to retain and grow core competence in the
provide. Business culture, quality of life, government
global services market. The availability of a well-
support, procedures, cost of living, and cost and time to
educated, qualified labor pool, its scalability, and
commence business in a particular location are key
sustainability in a competitive environment are few key
aspects to be studied. Understanding the business
parameters to be considered while evaluating this factor.
environment is a necessary step for organizations setting
While the above stated factors are specific to the current
up a business operation within its own country or
labor pool, a futuristic evaluation parameter to be
outside.
considered would be the educational system that
supplies appropriate quality labor force to meet the
forecasted demand of the industry. Large numbers of
fresh graduates lead to low wage inflation and high
productivity in the labor market in a particular location.
Coverage
The report covers 3 global regions: Asia Pacific (APAC), Europe, Middle East, and Africa (EMEA), and Central and Latin
America. Following is the coverage of countries under these three regions.
The following is the list of cities covered in this report under respective regions:
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