COMPUTER PROBLEMS AND REPAIR

SOFTWARE &

HARDWARE ERRORS

COMPUTER HARDWARE SERVICING

SOFTWARE
A set of instructions that directs a
computer's hardware to perform a task is
called a program, or software
program. Software comprises the entire
set of programs, procedures, and routines
associated with the operation of a
computer system. The two main types of
software: system software and
application software.
 APPLICATION
SOFTWARE:
Allows users to accomplish one or more tasks. It
includes word processing, web browsing and almost
any other task for which you might install
software. (Some application software is pre-
installed on most computer systems.)
 SYSTEM SOFTWARE:
Helps run the computer hardware and computer
system itself. System software includes operating
systems, device drivers, diagnostic tools and more.
System software is almost always pre-installed on
your computer
Solving software errors:
Know the what, where
and how of fixing errors
safely
group zombie
 GROUP ZOMBIE

Let us start by defining

software error and bugs
 SOFTWARE ERRORS AND
BUGS
As defined in Wikipedia “An error is a deviation from

accuracy or correctness” and “A software bug is an

error, flaw, failure, or fault in a computer program or

system that causes it to produce an incorrect or

unexpected result, or to behave in unintended ways “.

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SO, THE Error is a variance of the
FOLLOWING CAN actual result from the
expected result.
BE INFERRED: Errors are a category
of software bugs.
Errors can be introduced
as result of incomplete or
inaccurate requirements
or due to human data
entry problems.
SOLVING
SOFTWARE
ERRORS.
GET INTO THE MINDSET
DIAGNOSE
HIGHLIGHT
SOLUTION
zombie is coming
Get into the right mindset for solving software
errors first
Why does having the right mindset matter? Approaching
problems in a calm manner helps you to not let important
information slip by unnoticed. Solving software errors out
of panic because of a looming deadline will puts you in a
position where you'll more likely to make mistakes. Those
mistakes could be costly not only in time but you could also
be introducing more bugs than your fixing.
“The oldest and strongest emotion of mankind is fear, and the oldest
and strongest kind of fear is the fear of the unknown”
 DIAGNOSE WHERE THE BUG IS
(AND IS NOT)
FIND OUT WHICH PART OF THE APPLICATION THE BUG APPEARS IN.

The true aim of this stage is to know

the smallest amount of steps it takes
to make the bug appear reliably.
Knowing how to make the bug appear
reliably is important, so you can then
be sure to fix and resolved the problem
later.
“Successful people ask better
questions, and as a result,
they get better answers”
 Highlighting the problem
THE ULTIMATE AIM OF THIS STAGE IS TO FIND THE
LINE OF CODE THAT IS CAUSING THE ERROR.
WHEN YOU FIND THE PROBLEM YOU NEED TO
HAVE ENOUGH INFORMATION TO UNDERSTAND
WHY THE PROBLEM IS OCCURRING. HAVING
ENOUGH INFORMATION WILL ALSO HELP YOU TO
UNDERSTAND THE SCOPE OF THE FIX NEEDED.
 CREATING THE SOLUTION
EACH BUG WILL HAVE ITS OWN UNIQUE SOLUTION.
GATHERED SOME INFORMATION & FINF WHAT THE
BEST FIX WILL BE. IF THE SOLUTION IS NOT
APPARENT FIRST STEP IS TO USE THE
INFORMATION U HAVE AND GOOGLE IT. A LOT OF
THE TIME BUGS CAUSE ERRORS THAT MANY OTHER
DEVELOPERS HAVE SEEN AND FIXED BEFORE.
IF YOU'RE REALLY UNSURE OF HOW TO FIX THE
PROBLEM,IT’S BEST THAT U PRESENT IT TO
ANOTHER DEVELOPER AND ASK FOR THEIR ADVICE.
The Self in the Digital World
 PROBLEM 1 ACCESS
DENIED
Appears when you tries to open a file or application.
EXAMPLEACCESS IS DENIED ERROR WHILE
INSTALLING SOFTWARE

Scenario 1: One of the common reason is lack of

administration rights. If you are logged in as a Standard user,
the installation will give you this error. So make sure you’re
logged in as a Local Administrator.
 SCENARIO 2: THE OTHER MOST
COMMON REASON IS USER ACCOUNT
CONTROL. SOMETIMES UAC WILL
RESTRICT YOU FROM ACCESSING
CERTAIN FILE LOCATIONS
OR REGISTRY LOCATIONS. THE BEST
PRACTICE IS TO ALWAYS RIGHT-CLICK
ON THE SETUP AND CLICK ON “RUN AS
ADMINISTRATOR”. BY DOING SO,
SETUP WILL ELEVATE WITH FULL
ADMINISTRATOR RIGHTS. IN SOME
CASES, HOWEVER, WE MAY NEED TO
DISABLE UAC TEMPORARILY, UNTIL
YOU FINISH THE INSTALLATION.
 TO DO SO, GO TO START CLICK ON “CHANGE USER
UNDER SEARCH TYPE IN ACCOUNT CONTROL
“UAC”. SETTINGS”.

MAKE SURE YOU DRAG THE BAR ALL THE WAY TO

“NEVER NOTIFY” THEN CLICK OK AND REBOOT THE
SYSTEM AND TRY TO INSTALL IT AGAIN. DO REMEMBER
TO CHANGE BACK THE UAC SETTINGS, AFTER YOU
HAVE COMPLETED THE INSTALLATION.
 SCENARIO 3:
If it does not help, you may next try to disable your security
software – because this software can be very tricky
sometimes. It may restrict access to a specific path or specific
registry location. Unfortunately, there is no easy way to find it
out. So it’s better to disable the security software completely
and then try to install the software. Again, do remember to re-
enable your security software, once your installation
completes successfully.

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A Breakdown of the Talk
S CENARI O 4 : TH E RE ARE S OME COMMON LOCATIONS
WH ICH S OM ETIMES WE ARE DENIED PERMIS S I O N S . S O
FAR, TH E LOCATIONS I HAVE S EEN
ARE TE M P  AND INS TALLER FOLDER. S O G O
TO C: \WI NDOWS \INS TALLER AND %TEMP% AN D   T A K E
OWNE RS H I P  OF THES E FOLDERS . THEN TRY A G A I N .

S CENARI O 5 : TH E LAS T S TEPS YOU COULD TRY IS

TO ENAB LE THE BUILT-IN ADMINIS TRATOR AC C O U N T :
TO DO TH I S , CLICK THE WINDOWS S TART BUT T O N A N D
TY P E I N CMD.
RIG H T-CLI CK ON CMD, CLICK ON RUN AS
ADM I NI S TRATOR AND EXECUTE THE FOLLOWI N G
COM M AND:
 PowerPoint is not responding
Outlook is not responding
DNS Server is not responding
AT TIMES, YOU MAY HAVE SEEN A Windows is not responding
Internet Explorer is not responding.
MESSAGE THAT SOME PROGRAM
HAD STOPPED RESPONDING ON
YOUR WINDOWS COMPUTER. THE PROGRAMS NOT RESPONDING
REASONS FOR SUCH PROGRAMS IN WINDOWS
NOT RESPONDING OR PROGRAM
HAS STOPPED WORKING OR
RESPONDING MESSAGE COULD BE If a Program is not responding, it means that a
MANY AND THERE THE problem has occurred in the program and it is,
TROUBLESHOOTING OPTIONS therefore, interacting more slowly than usual
DIFFERENT TOO. WE HAVE ALREADY with Windows. You can choose to wait for it to
COVERED THE FOLLOWING  start working automatically or you can
SUBJECTS: terminate or kill the process.

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 The probable cause for this are:

Lack of computer resources available for the program to start

or run properly
Computer infected with malware
Conflict between two software
Incompatibility with the operating system version
File or registry entries of the program may have been corrupted

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 Terminate or kill the program process
Full scan your PC with your antivirus software.

THE ACTIONS Relaunch the program and see if it work

Restart the computer and see if it runs

YOU COULD properly

See if the problem occurs when you boot
in Clean Boot State. Here you can manually try
TAKE IF YOU and identify conflicts.
Reinstall the software

FACE SUCH A Disable hardware graphics acceleration and

see.

SITUATION If the program uses add-ins or extensions,

start the program in Safe Mode and see. If
need be, check the add-ins and disable or
ARE: remove the offenders. To run a program in No
add-ons mode or Safe Mode, you usually open
LISTEN AND LEARN the Run box, type the name/executable of the
program and use the /safe parameter.
Eg.  outlook /safe.
Try and increase the RAM.
WOODROOT YOUTH SERVICE

OS
COMPATIBILITY
OFFICE 2019 OFFICE 2016
 Appears when you are
trying to open a game
or application
POSSIBLE SOLUTION
Changed the os compatibility under properties of application
that you are trying to open.
HARDWARE
What is hardware? A hardware error is a malfunction of a hardware component in a
computer system. The hardware components contain error detection
Computer hardware or mechanisms that can detect when a hardware error condition exists.
hardware are the Hardware errors can be classified as either corrected errors,
or uncorrected errors.
physical components
that make up a
computer. These
parts of the tangible
computer body
include CPU, monitor,
keyboard, and mouse
 zombie

PRINTER NOT
RESPONDING
ERROR ON WINDOWS
FIXED
If the error is troubling you, you can try the methods below
and see if they can help you solve the problem.
1) Basic troubleshooting
2) Run printer troubleshooter
3) Restart Print Spooler service
4) Configure to correct port
5) Check printer driver
 1) BASIC
TROUBLESHOOTING

If you bump into a Printer not responding error, the first thing
you should do is to check the connection status. Make sure
your printer is properly connected to your computer, and
the cables or wireless network you use is normal.
Additionally, you can also try restarting all devices related to
printing jobs. They include your printer, computer, and WiFi
router (if your printer use wireless connection). You should
shut them down completely, leave them for a while, and then
power them on again. After that you can print something to
see if this fixes the problem.