Benq LCD G925hda Version 1st

Applicable Country & Regions: Global
Service Manual for BenQ:
LCD G925HDA
(D-SUB + Glossy Chassis
Colors)
P/N: 9H.L2WLA.T8x
Product Service Manual – Level 1~2

Version: 1st
Date:03-17-2010
Notice:
For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and
liability statements.
Please check BenQ’s eSupport web site, http://esupport.benq.com, to ensure that you have the
most recent version of this manual.
First Edition (Mar. 2010)

©
Copyright BenQ Corporation 2010. All Right Reserved.
1
18.5″ LCD Color Monitor BenQ G925HDA
Content Index
1. About this Manual ................................................................................................................................................... 5
1.1 Important ............................................................................................................................................................ 5
1.2 Trademark .......................................................................................................................................................... 5
2. Introduction ............................................................................................................................................................. 6
2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS. .................................................... 6
2.2 Safety Warning and Notice ................................................................................................................................. 6
2.3 Compliance Statement ....................................................................................................................................... 7
3. General Description ................................................................................................................................................ 8
4. Related service information................................................................................................................................... 8
5. Product Overview ................................................................................................................................................... 9
5.1 Monitor Specifications ........................................................................................................................................ 9
5.2 Packing ............................................................................................................................................................. 11
Level 1 Cosmetic / Appearance / Alignment Service ............................................................................................ 13
Visual Inspection & Cleaning .................................................................................................................................. 13
Software/Firmware Upgrade Process .................................................................................................................... 13
Level 2 Circuit Board and Standard Parts Replacement ...................................................................................... 27
Product Exploded View .......................................................................................................................................... 27
Six Angles’ View ..................................................................................................................................................... 29
Product Disassembly .............................................................................................................................................. 30
Block Diagram ........................................................................................................................................................ 34
Schematic Diagram ................................................................................................................................................ 36
Troubleshooting ...................................................................................................................................................... 44
PCB LAYOUT ......................................................................................................................................................... 50
Appendix 1 – Screw List / Torque ........................................................................................................................... 57
2
Abbreviations & Acronyms
ADC Analog to Digital Converter
AFC Automatic Frequency Control: control signal used to tune to the correct frequency
BenQ BenQ Corporation
BTSC Broadcast Television System Committee
CPU Central Process Unit
CVBS Composite Video Blanking and Synchronization
DLP Digital Light Processing / Texas Instruments®
DMD Digital Micro mirror Device
DRAM Dynamic RAM
DVI Digital Visual Interface
DVI-D Digital Visual Interface-digital
DVI-I Digital Visual Interface-Integrated
EEPROM Electrically Erasable and Programmable Read Only Memory
FLASH FLASH memory
G-TXT Green Teletext
HDMI High Definition Multimedia Interface, digital audio and video interface
HP Head Phone
I
2
IC Integrated IC bus
LED Light Emitting Diode
LVDS Low Voltage Differential Signal, data transmission system for high
3
MOSFET Metal Oxide Semiconductor Field Effect Transistor
NC Not Connected
NVM Non Volatile Memory: IC containing TV related data (for example, options)
OSD On Screen Display
PC Personal Computer
PCB Printed Circuit Board (or PWB)
RC Remote Control transmitter
Red, Green and Blue. The primary color signals for TV. By mixing levels of R, G
RGB
and B, all colors (Y/C) are
ROM Read Only Memory
S
2
SDA Data signal on I C bus
SDRAM Synchronous DRAM
SW Sub Woofer / Software
THD Total Harmonic Distortion
VGA Video Graphics Array
Component video (Y= Luminance, Pb / Pr= Color difference signals B-Y and R-Y,
YPbPr
other amplitudes w.r.t. to YUV)
Video related signals: Y consists of luminance signal, blanking level and sync; C
Y/C
consists of color signal.
4
1. About this Manual
The purpose of Service Manual is to provide a guide line to engineers to repair different models. The appearance
and capability is introduced in this Service Manual. It is better for repair engineer to have a rough idea of this model
through reading the Service Manual. Please do pay attention to the item part of the disassembly when repair the
machine and also do the protection of panel any time. When repairing the circuit board, please follow the
requirement of RoHS and refer to the circuit diagram and repairing process that attached in the Service Manual.
The method of firmware updated, the way of using the menu and some information that may be used when
repairing are also attached in the Service Manual that provide repair engineer various choice.
1.1 Important
Only trained service personnel who are familiar with this BenQ Product shall perform service or
maintenance to it. Before performing any maintenance or service, the engineer MUST read the “Important
Safety Information”.
1.2 Trademark
5
2. Introduction
This section contains general service information, please read through carefully. It should be stored for easy
access place.
2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS.

The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal
requirement by EU (European Union) for the global electronics industry which sold in EU and some counties also
require this requirement. Any electrical and electronics products launched in the market after June 2006 should
meet this RoHS requirements. Products launched in the market before June 2006 are not required to compliant
with RoHS parts. If the original parts are not RoHS complaints, the replacement parts can be non ROHS
complaints, but if the original parts are RoHS compliant, the replacement parts MUST be RoHS complaints.
If the product service or maintenance require replacing any parts, please confirming the RoHS requirement before
replace them.
2.2 Safety Warning and Notice

Installation
1. Do not use your monitor under any of the following environmental conditions:
• Extremely high or low temperature, or in direct sunlight
• Dusty places
• Highly humid, exposed to rain, or close to water
• Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles
• Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating items (including
audio amplifiers)
• An enclosed place (such as a closet or bookcase) without appropriate ventilation
• An uneven or sloping surface
• Exposed to chemical substances or smoke
2. Do not block vents and openings by clothes or curtains.

3. Carry the monitor carefully.
4. Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel
surface may occur.

5. Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
6. Ensure that children do not hang or climb onto the monitor.
7. Keep all packing bags out of reach of children.
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Operation
1. To protect your eyesight, please refer to the user manual to set the optimal screen resolution and the viewing
distance.
2. To reduce eye fatigue, take a break on a regular basis while using the monitor.
Avoid taking either one of the following actions for a long time. Otherwise, burn marks may occur.
• Use the monitor in the aspect ratio of 4:3, 5:4, or 16:10.
• Place a still image (such as an OSD menu, fixed text or image) on the screen.
3. To avoid possible damage to the monitor, do not touch the monitor panel by hand, pen, or any other sharp
objects.
4. Excessively frequent plug and unplug of video connectors (D-sub) may cause damage to the monitor.
5. This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a harsh
environment, contact your nearest BenQ service center for assistance.
6. To avoid possible electric shock, do not dissemble or repair the monitor.

7. If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest BenQ service
center for assistance immediately.
Cleaning
1. Ensure that the power is unplugged before cleaning your monitor
2. Use a monitor cleaner and a soft cloth to clean your monitor.
3. Do not use solvents such as alcohol to clean your monitor.
Power
1. To avoid possible damage to the monitor, do not use it in a region where power supply is unstable.
2. Ensure that the power cord is connected to a grounded power outlet before turning on the monitor.
3. Use only the power cord provided by BenQ.

4. Never use a power cord that appears to be damaged or frayed.
5. To avoid possible danger, observe the total electric load when using the monitor with a (multi-outlet) extension
cord.
6. Always turn off the monitor before unplugging the power cord.
2.3 Compliance Statement

Caution: This Optical Storage Product contains a Laser device. Refer to the product specifications and your local
Laser Safety Compliance Requirements.
7
3. General Description
This new LCD (Liquid Crystal Display) monitor BenQ G925HDA offers numerous features and functions, for
example:
• TFT display (Thin Film Transistor; active matrix)
• Minimal space requirements thanks to slim casing
• Optimum ergonomic characteristics (totally distortion-free, excellent picture definition and color purity right into
the corners)
• Contrast ratio 20000:1, brightness 250nits
• MAX. resolution (1366x768)
• Presentation of up to 16.7 M colors (in conjunction with an appropriate graphics card)

• Automatic scanning of horizontal frequencies from 30 to 63 KHz and refresh rates (vertical frequencies) from 50
to 76 Hz (absolutely flicker-free)
• Digital screen controller with microprocessor for storing 15 different display modes
• Freely adjustable color alignment for matching the screen colors to the colors of various input and output devices
• Convenient operation via integrated OSD (On-Screen-display) menu
• VESA-DDC compatibility
• Plug & play capability
• Power management for reducing power consumption when the computer is not in use
This operating manual contains important information you require to start up and run your LCD monitor.
This specification defines the requirements for the 18.5″ MICROPROCESSOR based Multi-mode supported high
resolution color LCD monitor. This monitor can be directly connected to general 15-pin VGA connector, also
supports VESA DPMS power management and plug & play function.
Additional information
Due to the nature of liquid crystal display (LCD) technology, the picture resolution is always fixed. For the best
display performance, please set the display resolution to 1366x768 pixels with an aspect ratio of 16:9. This is called
“Native Resolution” or maximal resolution - that is, the clearest picture. Lower resolutions are displayed on a full
screen through an interpolation circuit. Image blurring across pixel boundaries can occur with the interpolated
resolution depending upon the image type and its initial resolution.
4. Related service information
This Service Manual contains general information. There are 2 levels of service:
Level 1: Cosmetic / Appearance / Alignment Service
Level 2: Circuit Board or Standard Parts Replacement
Service Web Site

eSupport URL: http://esupport.benq.com
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5. Product Overview
5.1 Monitor Specifications
G925HDA
Configuration (D-sub)
Panel Type (TN / VA / IPS) TN
Panel Size 18.5"W(2 lamps)
Display Area 403.4 x 254.6
Max. Resolution 1366x768
Pixel Pitch 0.10*RGB(H)mm x 0.30(V)mm
Brightness (Typ.) 200 nits
600:1 (Panel) /40000:1 (DCR TYP)

Panel / Display Contrast Ratio (Typ.) / DCR (Min.)
Min :20000:1
Viewing Angle (H/V), CR≧10 90/50
Display Colors 16.7M (6bit+Hi-FRC)
Response Time 5ms (Tr+Tf)
GtG response Time N/A
NTSC ratio 0.72
Panel maker LGD
BenQ SenseyeTM Technology Yes
5 Modes (by hotkey) : Standard / Movie /

BenQ SenseyeTM Preset Modes
Dynamic / Photo / s-RGB
Normal (6500°K) / Reddish (5800°K) /

Video Color Temperature Selection
Bluish (9300°K) / User Mode
Hor. Frequency (KHz) 30~63KHz
Ver. Frequency (Hz) 50Hz~76Hz
Video Bandwidth (MHz) 110Mhz
Audio Speakers (built-in) N/A
PC Video Input D-sub
Input/Output Audio line in No
Earphone Jack No
Voltage Rating AC: 100~240V (Built-in)
Power Supply Power-On Mode 23W
Standby Mode <1W
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Power Off Mode <0.5W
Chassis Colors Silver Black/Black
Carton Original carton with BE flute
Power LED Green (ON)/ Amber (Standby)
Tilt (Up / Down) 20° ~ -5°
VESA Wall Mount 100 x 100mm
Kensington Lock Yes

Mechanical Design
Physical Dimension (WxHxD) TBD
Box Dimension (WxHxD) TBD
Net Weight (Esti.) TBD
Gross Weight (Esti.) TBD
Container Loading (40') 2070
Container Loading (20') 990
17 Languages (English / Francais /

Deutsch / Italiano / Espanol / Polish /
Czech / Hungarian / Serbo-croatian /
Multi-language Support OSD
Romanian / Netherlands / Russian /
Swedish / Protuguese / Japanese /
Chinese / S-Chinese)
Other feature Vista Vista Basic
VGA cable, power cord, warranty card,

Accessories
quick start guide, CD manual
Regulation Approvals Refer to the worksheet "RFQ-Regulatory"
10
5.2 Packing
When packing the monitor into the carton, please follow the pictures as below.
1. Using the EPE bag to pack the monitor without base
2. Using the EPS to pack the monitor
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3. Putting the user manual and power cord in the position as the picture shows below.
Power cord User manual
12
Level 1 Cosmetic / Appearance / Alignment Service
Visual Inspection & Cleaning
• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD monitor surface with a
lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered.
Your monitor should never be placed near or over a radiator or heat source, or in a built-in installation unless
proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.
Software/Firmware Upgrade Process
Hardware Requirement:
1) ISP board (715GT034-D for BenQ)
2) Printer cable(x1), VGA cable (x1), 12V DC power source
3) PC or notebook with parallel (printer) port x 1
Software Requirement:
1) PORT95NT.exe
2) Realtek_ISP_Tool 3Bank For BenQ ver4.3.exe
3) TPVDDC.exe
Step 1: Install the “PORT95NT.exe”
1. Double click the icon to install the “PORT95NT”, and then restart the computer.
Step 2: Writing the ISP data

1. Press the button 1 and connect the ISP board as follow:
1 Connect to PC LPT 12V DC input
Connect to the VGA

port of the monitor
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2. Open the software “Realtek_ISP_Tool 3Bank For BenQ ver4.3.exe”, and then click “RTD 2122 ISP”
Note: The process of the ISP writing takes G2020HD for example.
3. Click “Main1: 64k”, and choose the file “BenQ G2020HD 2545LH _SEC.H00”
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4. Click “Open”, it will show the below picture
5. Click “Main2: 64~128K”, and choose the file “BenQ G2020HD 2545LH _SEC.H01”
6. Click “128~160”, and choose the file “BenQ G2020HD 2545LH _SEC_EXTEND.hex”
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7. Click , if it is successful it will show the below pictures:
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Adjustment / Alignment Procedure
The Control Panel
1. “AUTO”: Adjust vertical position, phase, horizontal position and pixel clock automatically.
2. “MENU” key: Activate OSD main menu and return to the previous menu or exit OSD.
3. ◄ /Mode key: For Left/Decrease adjustment. The key is the hot key for Mode.
4. ► /Contrast/Brightness key: For Right/Increase adjustment. The key is the hot key for Brightness and Contrast.
5. “ENTER” key: Enter sub menus and select items. For models with DVI inputs, this key is also the hot key for
Input.
6. “Power”: Turn the power on or off.
OSD = On Screen Display.
The hot keys will display a graduated scale for adjusting the value of that setting, and will only operate while the
OSD menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity.
Hot Key Mode

The monitor keys perform as hot keys to provide direct access to particular functions whenever the menu isn't
currently displaying on-screen.
Brightness and Contrast hot keys
Press the ► key to display the Brightness and Contrast indicators. Further press the the ◄or ► keys, then the
ENTER key to select Brightness or Contrast. The ► key will increase the level, while the ◄ key will decrease the
level.
To exit, press the MENU key.
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Mode Hot Key
Press the ◄ key continually to switch between the 6 modes for the main window, including Standard, Movie,
Dynamics, Photo, and sRGB. The setting will take effect immediately.
Input Hot Key
Press the ENTER key to toggle between different PC video signal inputs that may be connected to your monitor.
The setting will take effect immediately.
Main Menu Mode

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Press the MENU key to display the following main OSD menu.
There are five main OSD menus:

1. Display
2. Picture
3. Picture Advanced
4. System
Use ◄ (left) or ► (right) keys to highlight a menu item, and press the ENTER key to enter the Menu item settings.
The OSD menu languages may differ from the product supplied to your region.
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Display Menu
1. Press the MENU key to display the main menu.

2. Press ◄ or ► keys to select DISPLAY and then press the ENTER key to enter the menu.
3. Press ◄ or ► keys to move the highlight to a menu item and then press the ENTER key to select that item.
4. Press ◄ or ► keys to make adjustments or selections.
5. To return to the previous menu, press the MENU key.
Item Function Operation Range

Optimizes and adjusts the screen settings automatically for you. Press the ENTER
The AUTO key is a ‘hot key’ for this function. key to select this
Auto
When you connect a digital video output using a digital (DVI) option and make
Adjustment
cable to your monitor, the AUTO key and the Auto adjustment.
Adjustment function will be disabled.
H. Position Adjusts the horizontal position of the screen image. 0 to 100

Press ◄ or ►
V. Position Adjusts the vertical position of the screen image. 0 to 100
keys to adjust the
Pixel Clock Adjusts the pixel clock frequency timing to synchronize with the value. 0 to 100
analog input video signal. Not applicable to a digital input signal.
Adjusts the pixel clock phase timing to synchronize with the
Phase 0 to 63
analog input video signal. Not applicable to a digital input signal.
Picture Menu
19
2. Press ◄ or ► keys to select PICTURE and then press the ENTER key to enter the menu.
5. To return to the previous menu, press the MENU button.

Press the ► key to increase the brightness
Adjusts the balance between light and
Brightness and press the ◄ key to decrease the 0 to 100
dark shades.
brightness.
Adjusts the degree of difference Press the ►key to increase the contrast and
Contrast 0 to 100
between darkness and lightness. press the ◄ key to decrease the contrast.
Press the ► key to improve the crispness of
Adjusts the clarity and visibility of the
Sharpness the display and press the ◄ key to have 1 to 5
edges of the subjects in the image.
softness effect on the display.
Color - Press ENTER to enter the Color menu.
Allows video and still photographs to
Normal be viewed with natural coloring. This is
the factory default color.
Applies a cool tint to the image and is
Press ◄ or ► keys to select this option.
Bluish factory pre-set to the PC industry
standard white color.
Applies a warm tint to the image and is
Reddish factory pre-set to the news print
standard white color.
Tailors the image color tint. The blend
of the Red, Green and Blue primary
colors can be altered to change the
• Red
color tint of the image.
(0 to 100)
Decreasing one or more of the colors Press ◄ or ► keys and the ENTER key to
• Green
will reduce their respective influence select Red, Green, or Blue. Then use Press
(0 to 100)
on the color tint of the image. (e.g. if ◄ or ► keys to make the color adjustments.
• Blue
you reduce the Blue level the image
(0 to 100)
User Mode will gradually take on a yellowish tint.
If you reduce Green, the image will
become a magenta tint.)
Hue: Adjustment the degree of how
Press ◄ or ► keys to adjust the settings. 0 to 100
we perceive colors
Saturation: Adjust the purity degree of
Press ◄ or ► keys to adjust the settings. 0 to 100
colors.
The above options for Hue and Saturation are available only if the signal source is
Component Video or HDMI.
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Reset Resets the User Mode custom color YES
Press ◄ or ► keys to adjust the settings.
Color settings to the factory defaults. NO
Press MENU to leave the Color menu.
Dynamic
Contrast
The function is to automatically detect
(available
the distribution of an input visual
when the
signal, and then to create the optimal Press the ENTER key to select this option.
Picture 0 to 5
contrast. The higher the level, the Press ◄ or ► keys to change the settings.
Mode is set
more detailed picture possible will be
to Photo,
displayed.
Dynamics,
or Movie)
Picture Advanced Menu

2. Press ◄ or ► keys to select PICTURE ADVANCED and then press the ENTER key to enter the menu.

Selects a picture mode that best suits the type
of images shown on the screen.
• Standard - for basic PC application. Standard
• Movie - for viewing videos. Movie
Press ◄ or ► keys to
• Dynamics - for viewing landscape-specific Dynamics
Picture Mode change the settings.
videos and playing games. Photo
• Photo - for viewing still images. sRGB
• sRGB - for better color matching
representation with the peripheral
devices, such as printers, DSCs, etc.
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Senseye Demo Displays the preview of screen images under
(available when the selected mode from Picture Mode. The
Press ◄ or ► keys to ON
the Picture Mode screen will be divided into two windows; the left
change the settings. OFF
is set to Photo, window demonstrates images of Standard
Dynamics, or mode, while the right window presents the
Movie) images under the specified mode.
This feature is provided to allow aspect ratio’s
other than 16:9 to be displayed without
geometric distortion.
• Full - Scales the input image to fill the screen. Press ◄ or ► keys to • Full
Display Mode
Ideal for 16:9 aspect images. change the settings. • Aspect
• Aspect - The input image is displayed without
geometric distortion filling as much of the
display as possible.
System menu

2. Press ◄ or ► keys to select SYSTEM and then press the ENTER key to enter the menu.

Use this to change the input to that
Press ◄ or ► keys to change the
Input appropriate to your video cable D-sub (VGA)
setting.
connection type.
OSD Settings - Press ENTER to enter the OSD Settings menu.
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• English
• French
• German
• Italian
• Spanish
• Polish
• Czech
settings.
• Hungarian
• Serbo-Croatian
The language options
Language Sets the OSD menu Language. • Romanian
displayed on your OSD may differ
• Dutch
from those shown on the right,
• Russian
depending on the product supplied
• Swedish
in your region.
• Portuguese
• Japanese
• Traditional
Chinese
• Simplified
Chinese
Adjusts the horizontal position of

H. Position 0 to 100
the OSD menu.
Adjusts the vertical position of the Press ◄ or ► keys to change the

V. Position 0 to 100
OSD menu. settings.
5 / 10 / 15 / 20 /
Display Time Adjusts the display the OSD menu.
25 / 30 sec
settings.
To unlock the OSD controls
when the OSD is preset to be
Prevents all the monitor settings locked, press and hold the
from being accidentally changed. "MENU" key for 15 seconds to YES
OSD Lock When this function is activated, the enter the "OSD Lock" option and NO
OSD controls and hotkey make changes.
operations will be disabled. Alternatively, you may use ◄ or ►
keys to select "NO" in the "OSD
Lock" submenu from the "OSD
Settings" menu, and all OSD
controls will be accessible.
Press MENU to leave the OSD Settings menu.
Allows the monitor settings to be Press the ENTER key to select ON
DDC/CI*
set through the software on the PC. this option. Press ◄ or ► keys to OFF
23
change the settings.
Displays the current monitor Press the ENTER key to select

Information
property settings. this option.
Resets all mode, color and

Press ◄ or ► keys to change the YES
Reset All geometry settings to the factory
settings. NO
default values.
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics
Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote
diagnostics.
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Display Timing Table
Hor. Ver.
Pixel Clock
Pixel Format Frequency Frequency Source
(MHz)
(kHz) (Hz)
640 x 350 31.47 70.09 25.18 VGA

640 x 480 31.47 59.94 25.175 VGA
640 x 480 37.50 75.00 31.500 VGA
720 x 400 31.47 70.08 28.321 VGA
800 x 600 37.88 60.32 40.000 VESA
800 x 600 46.88 75.00 49.500 VESA
832 x 624 49.72 74.55 57.283 MAC
1024 x 768 48.36 60.00 65.000 VESA
1024 x 768 60.02 75.03 78.750 VESA
1024 x 768 68.68 85.00 94.500 VESA
1152 x 720 44.86 60.00 66.750 CVT 0.83MA, DVT 16:10
1152 x 870 68.68 75.06 100.000 MAC
1152 x 900 61.80 65.96 92.978 SUN
1280 x 768 47.396 60.0 68.25 CVT 0.98M9-R
1280x800 49.702 59.81 83.5 CVT-8
1280x800 62.8 75 106.5
1280x720 45.00 59.94 74.25
1280x720 44.77 59.86 74.5
1280x720 56.46 74.78 95.75

1280 x 960 60.00 60.00 108.000 VESA
1280 x 1024 63.98 60.02 108.000 VESA
1280 x 1024 79.98 75.02 135.000 VESA
1280 x 1024 91.15 85.02 157.500 VESA
1360x768 47.7 60.01 85.5 VESA
1366x768 47.76 59.85 85.5
1440 x 900 55.94 59.89 106.500 CVT 1.30MA
1440x900-R 55.94 59.89 88.75
1440 x 900 70.6 75 136.75
• Image disruption may occur as a result of signal frequency differences from graphic cards which do not
correspond with the usual standard. This is not, however, an error. You may improve this situation by altering an
automatic setting or by manually changing the phase setting and the pixel frequency from the “DISPLAY” menu.
• To extend the service life of the product, we recommend that you use your computer's power management
function.
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Factory OSD Menu
Turn off the monitor, keep pressing the “MENU” buttons, and turn on the monitor, then when we press the MENU
button, the factory OSD will be at the left top of the panel as below (takes E2220HD for example):
BenQ Service Page
1. Trigger method: press “Menu” key and Power on.
2. Press the menu key will display the service page
3. Press the menu key will close the service page.

4. Power off will quit the service mode
5. At the service mode, the key function is same as normal OSD define.
6. The timer can only reset at the service mode by “Timer Reset” (Timer Reset moves to SI factory Area). And
need to have a warning message to double confirm the reset function. The timer should record up to 99999
hours and will be reset once launch.
7. Add two selected items for DVI HDCP at Service menu

HDMI HPD: To enable the hot plug pin detection. (HDMI port default: On)
DVI HDCP: To disable the hot plug pin detection. (DVI port default: on)
8. Add BenQ logo on/off item, the default is “on”
9. Add the auto power on item, the default is “off ”

10. Add the timer reset warning message, when select the timer reset item, then the warning message will display
and need to confirm it again and the default is “No”.
11. Panel type define need to have the panel version.
12. F/W version need to define the dual or analog model.
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Level 2 Circuit Board and Standard Parts Replacement
Product Exploded View
Note: The parts information listed below are for reference only, and are subject to change without notice. Please
go to http://cs.tpv.com.cn/hello1.asp for the latest information.
Item Part NO. Description QTY Unit
1 Q34G0543ADP 3B0100 BEZEL(L185W-9benq) 1 PCS
2 Q33G0288 2 1C0100 LENS 1 PCS
3 Q33G0287ADP 1L0100 KEY PAD 1 PCS
4 Q15G0405801 MAINFRAME 1 PCS
5 Q34G0544ADP EB0130 REAR COVER18.5" 1 PCS
6 Q33G0289ADPA1L0100 LOGO COVER 1 PCS
7 Q34G0545ADP 1B0100 Stand-Front 1 PCS
8 Q37G0125011 hinge 1 PCS
9 Q34G0546ADP 1B0130 Stand-Back 1 PCS
10 A33G0251ADP 2L0100 CABLE CLIP 1 PCS
11 Q34G0547ADP 1B0101 BASE 1 PCS
12 Q12G6082 1 FOOT PAD 1 PCS
13 Q23G3178881 1A LOGO for black 1 PCS
14 P15G8299 3 BKT-VESA 1 PCS
15 750GLU185X1854N000 PANEL M185XW01 V80D SH AUO 1 PCS
16 715G3327M02001004S MAIN BOARD 1 PCS
27
18 715G2852 3 4 POWER BOARD 1 PCS
19 715G3367 2 KEY BOARD 1 PCS
SCREW
Item Part NO. Description QTY Unit
S1 0M1G 130 6120 PANEL& MAINFRAME 3 PCS
S2 0M1G1030 6120 PCB & MAINFRAME 4 PCS
S3 AQ1G1740 12120 HINGE & STAND 2 PCS
S4 0M1G1740 8 47 CR3 HINGE & STAND 1 PCS
S5 AM1G1740 12 47 CR3 HINGE & STAND&MAINFRAME 2 PCS
ART.
Part NO. Description QTY. Unit
Q44G8015101 EPS 1 PCS
Q44G8015201 EPS 1 PCS
Q44G8015624 1A CARTON 1 PCS
28
Six Angles’ View
29
Product Disassembly
1) Remove the base
Place the monitor face down on a smooth surface. Be careful to avoid scratch and injury during the process of
uninstall. And then remove the base.
2) Remove the stand

Be careful to avoid scratch and injury during the process of uninstall. And then remove the screws in red to remove
the base.
30
3) Remove the rear cover
Remove the rear cover as follow:
31
4) Remove the key board from the bezel.
5) Remove the main frame from the panel.
32
6) Remove the boards from the main frame.
7) The panel
33
Block Diagram
Main Board
Crystal
Panel Interface
24MHZ
(CN601)
(X401)
MCU RTD2122L-LF Scalar IC RTD2035L
(U401) (U501)
H sync
DDC1_SCL
V sync
DDC1_SDA
RGB
Key Control Interface D-Sub Connector

(CN202) (CN301)
34
Power Board
AC input Bridge Rectifier Rectifier

EMI filter and Filter Transformer diodes
Start Circuit: R904, R932, R933

CN902
5V
Feedback
PWM
Control IC Circuit
12V
ON/OFF
Output Transformer MOSFET

Circuit
ON/OFF
Feedback PWM Control
Lamp
Circuit
Control IC
DIM
Over Voltage （IC801）
35
Schematic Diagram
Main Board
CN201
1 CMVCC
2
3 CMVCC MVCC FB202
4 CMVCC
5 BKLT-VBRI
DIM# {4}
6 BKLT-EN NC
7 C_PANEL_INDEX CMVCC
PANEL_ID# {4}
8 Volume# FB201 VCC3
Volume# {4} U201
9 Mute
Mute {4}
3 2
120 VIN VOUT
VSS
CONN C202
+ C204 AP1117E33LA C205 + C203
100UF25V 100UF25V
1
0.1uF/16V 0.1uF/16V
Panel ID(3.3V PWM)
Back light
Dimming(3.3V PWM)
VCC3
R202
* BKLT-EN High ON(3.3V) 4K7 1/16W
BKLT-EN R201
200 1 / 1 6 W
C206
Q202
INV_ON# {4}
0.1uF/16V PMBS3904
VCC3
R207 R208
120R 1/16W 120R 1/16W
CN202 Q204
PMBS3906
1 KEY 0 R210 10K 1/16W
KEY 0 {4} LED_R# {4}
2 KEY 1
KEY 1 {4}
3 POWER_KEY #
POWER_KEY # {4}
4 LED_G
5 LED_R LED_R
6 R213 10K 1/16W
LED_G# {4}
Q205
2
LED_G PMBS3906
CONN ZD202 C209 ZD203 C201 ZD201 C210
NC NC 0.1uF/16V
NC 0.1uF/16V 0.1uF/16V
1
Near to Connect
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL BenQ G922HDAL Size B
絬隔瓜絪腹 G2498-2A-AO-X-16-091216 TPV MODEL T89ARPMCFWBQNN Rev 1.0

Key Component 3.POWER PCB NAME 715G2498-2A-AO
称爹 <称爹>
Date Wednesday , December 16, 2009 Sheet 3 of 7
36
DSUB_V {4}
R301 100R 1/16W
RTD_H {5}
R303 100R 1/16W
RTD_V {5}
ZD303
2
ZD302
R304 R305 C302 C303
2.2K 1 / 1 6 W 2.2K 1 / 1 6 W FB302
RLZ5.6B
RLZ5.6B 22pF 22pF R306 100R 1/16W C304
VGA_B+ 1 2 RTD_B+
RTD_B+ {5}
BEAD
1
1
CN301
R311 100R 1/16W R307 C305 0.047uF
16
DSUB_CONNECT {4} 5pF/50V
R428 22R 1/10W 5% 10 75R 1/16W
15 5 VGA_CON DSUB_5V ZD305 R308 100R 1/16W C306
{4} DDC1_SCL
2
9 DSUB_5V VGA_B- RTD_B-
RTD_B- {5}
DSUB_V R319 100R 1/10W 5% 14 4 ZD304 C414
2
8 VGA_B- 0.1uF/16V
DSUB_H R320 100R 1/10W 5% 13 3 VGA_B+ C413 0.047uF
7 VGA_G- 0.1uF/16V RLZ5.6B
12 2 VGA_G+ FB301
1
{4} DDC1_SDA
R426 22R 1/10W 5% 6 VGA_R- RLZ5.6B R309 100R 1/16W C307
2
11 1 VGA_R+ VGA_G+ 1 2 RTD_G+
1
RTD_G+ {5}
ZD301 ZD307 BEAD
DB15
17
R310 C308 0.047uF
RLZ5.6B RLZ5.6B 5pF/50V
75R 1/16W
1
R312 100R 1/16W C309

VGA_G- RTD_G-
RTD_G- {5}
0.047uF
FB303
R313 100R 1/16W C301
VGA_R+ 1 2 RTD_R+
RTD_R+ {5}
BEAD
VGA_R+
VGA_G+
R314 C310 0.047uF

VGA_B+
5pF/50V
75R 1/16W
R315 100R 1/16W C311
VGA_R- RTD_R-
RTD_R- {5}
R316 R317 R318
200R 1/10W 5% 200R 1/10W 5% 200R 1/10W 5% 0.047uF
3
D301 D302 D303

BAV99 BAV99 BAV99
C317 C316 C315

CMVCC
2
0.1uF/16V 0.1uF/16V 0.1uF/16V

Key Component 4.INPUT PCB NAME 715G2498-2A-AO
称爹 <称爹>
37
DSUB_5V CMVCC
CMVCC
D401
C402 D402 BAT54C(NC) MCU_VCC
BAV70 2 1
NC MCU_VCC C404
Q401 R405 R406 R407
PMBS3904
NC
NC
NC
MCU_VCC_S NC
R402 C412 U403

1K 1/16W 1 8
R403 1uF 10V 2 NC VCC 7 R408 NC WP
3.9K 1 / 1 6 W 3 NC WC 6 R409 NC IICSCL
4 NC SCL 5 R410 NC IICSDA
VSS SDA
U402 3 NC
AZ431AN-AE1
R404
10K 1/16W
1 2
BAT54C MCU_VCC
MCU_VCC R411 R412

4K7 1/16W 4K7 1/16W
VCC3 MCU_VCC_S
+ C405 C406 IICSDA

10UF50V IICSCL
0.1uF/16V WP
R454 R453 R451 R413 R414 RTD_SD3/SDI
RTD_SD3/SDI {5}
RTD_SCLK
RTD_SCLK {5}
1K 1/16W
1K 1/16W
4K7 1/16W
4K7 1/16W
4K7 1/16W
C409
NC(22pF/16V)
41
40
39
38
37
36
35
34
33
4
U401
P1.0/T2
P1.1
P1.2
P1.3
P1.4
P1.5
P1.6
P1.7
RST
VCC
Volume# R420 100R 1/16W 44
{2} Volume# P5.0/PWM0
Mute R422 100R 1/16W 45 MCU_VCC
{2} Mute P5.1/PWM1
PANEL_ID# R423 1K 1/16W 46
{2} PANEL_ID# P5.2/PWM2
DIM# R424 1K 1/16W 47
{2} DIM# P5.3/PWM3
PPWR_ON# R430 100R 1/16W 48 32
{6} PPWR_ON# P5.4/PWM4 NC
INV_ON# R432 100R 1/16W 1 31 R425
{2} INV_ON# P5.5/PWM5 NC
2 30 10K 1/16W
3 DSCL2/P5.6 NC 29
DSDA2/P5.7 NC
DDC1_SCL 5 28 DSUB_V1 R427 NC/0R05 1/16W
DSUB_V
{3} DDC1_SCL ASCL1/P3.0/RXD VSY NC DSUB_V {3}
DDC1_SDA 8
{3} DDC1_SDA ASDA1/P3.1/TXD 27
P6.7 26 R429 0R05 1/16W CRY STAR_OUT
P6.6/CLKO1 CRY STAR_OUT {5}
9 25 MVCC
10 P3.2/INT0 P6.5 24 DSUB_CONNECT
P3.3/INT1 P6.4 DSUB_CONNECT {3}
11 23 R431
12 P3.4/T0 P6.3/ADC3 22 R433 100R 1/16W POWER_KEY #
P3.5/T1 P6.2/ADC2 POWER_KEY # {2}
LED_G# 13 21 R434 100R 1/16W KEY 1 6K8 1/16W
{2} LED_G# P7.6/CLKO2 P6.1/ADC1 KEY 1 {2}
LED_R# 14 VSS 20 R435 100R 1/16W KEY 0
{2} LED_R# P7.7 P6.0/ADC0 KEY 0 {2}
NC
NC
NC
NC
NC
NC
XO
XI
R415 RTD2122L-LF
PANEL_VCC
15
16
17
18
19
42
43
6
7
6K8 1/16W
R416 C403 24mhz
10K 1/16W 0.1uF/16V X401 R437 R401 R438
3.9K OHM +-1% 1/16W 3.9K OHM +-1% 1/16W R436 C410
1 2 3.9K OHM +-1% 1/16W 10K 1/16W 0.1uF/16V
MCU_VCC
Closed to X'tal R439
6K8 1/16W
C401 C411
10pF 10pF
Closed to MCU

Key Component 5.MCU/RTD2122 PCB NAME 715G2498-2A-AO
称爹 <称爹>
Date Thursday , December 17, 2009 Sheet 5 of 7
38
{4}
{4}
CRYSTAR_OUT
{4}
RTD_SD3/SDI
VCC3
RTD_SCLK
FB502
120 C503
0.1uF/16V
CRYSTAR_OUT
RTD_SD3/SDI
TMDS_VDD
RTD_SCLK
R1.8DVCC
DGND
U501
BJT_B
48
47
46
45
44
43
42
41
40
39
38
37
TXO0+
VCLK/RX2P
DDCSCL/PWM0
DDCSDA/PWM1/IRQ
SCL
SDA
VCCK
TXO0-
TMDS_VDD
V0/RX2N
XIN
PGND
1.8AVCC R1.8DVCC
Q501
VCC3 MMBT2907AK
Q502 1 36
R507 3.3 2 W FB503 C507 C501 V1/REXT TXO1-
MMBT2907AK 120 C505 + C506 2 35
0.1uF/16V V2/RX1P TXO1+
22UF50V 0.1uF/16V
0.1uF/16V 3 34
V3/RX1N TXO2-
4 33
DGND V4/RX0P TXO2+
5 32 RXOC-
V5/RX0N TXOC-
6 31 RXOC+ RXOC-
V6/RXCP TXOC+ RXOC+
7 30
V7/RXCN RTD2035L TXO3-
RTD_V 8 29
{3} RTD_V AVS TXO3+ LVDS_E0 RXE0-
LVDS_E[0..9] {6}
RTD_H 9 28 RXE0- LVDS_E1 RXE0+
{3} RTD_H AHS TXE0- LVDS_E2 RXE1-
DGND 10 27 RXE0+ LVDS_E3 RXE1+
ADC_GND TXE0+
RTD_B- 11 26 RXE1- LVDS_E4 RXE2-
{3} RTD_B- B- TXE1- LVDS_E5 RXE2+
ADC_VDD
RTD_B+ 12 25 RXE1+ LVDS_E6 RXEC-
{3} RTD_B+ B+ TXE1+ LVDS_E7 RXEC+
TXE3+
TXE2+
BJT_B
PGND
VCCK
TXE3-
TXE2-
LVDS_E8 RXE3-
LVDS_E9 RXE3+
G+
R+
G-
R-
13
14
15
16
17
18
19
20
21
22
23
24
RTD_G+
R1.8DVCC
R1.8DVCC
RTD_R+
RTD_G-
RTD_R-
RXE2+
RXE3+
BJT_B
RXE3-
RXE2-
DGND
{3} RTD_G-
{3} RTD_G+
R1.8DVCC
{3} RTD_R-
{3} RTD_R+

Key Component 6.RTD2035L PCB NAME 715G2498-2A-AO
称爹 <称爹>
39
LVDS Panel ( Normal Type )
CN601
RXE0- 1 2 RXE0+
RXE1- 3 4 RXE1+
RXE2- 5 6 RXE2+
RXEC- 7 8 RXEC+
RXE3- 9 10 RXE3+
11 12
13 14
{6} LVDS_E[0..9]
LVDS_E0 RXE0-
LVDS_E1 RXE0+ PANEL_VCC
LVDS_E2 RXE1- CONN
LVDS_E3 RXE1+
LVDS_E4 RXE2- R602 R606 C602

LVDS_E5 RXE2+ 330R 1/8W NC(R0805)
LVDS_E6 RXEC- 0.01uF/25V
LVDS_E7 RXEC+
LVDS_E8 RXE3-
LVDS_E9 RXE3+
3D
CMVCC
1 2
G S
R603 AO3401L
NC
R605 R601 C603
PANEL_VCC
4K7 1/16W
10K 1/16W R604 0.1uF/16V
PANEL_VCC
2006-11-7 Add pull up 4K7 to MVCC Q601
47K1/16W AO3401 FB601
PPWR_ON# Q602
{4} PPWR_ON#
PMBS3906 120
+ C604
47UF25V
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL BenQ G920HDAL Size A
絬隔瓜絪腹 TPV MODEL T89ARPMCFWBQNN Rev 1.0

G2498-2A-AO-X-16-091216
Key Component 7.OUTPUT PCB NAME 715G2498-2A-AO
称爹 <称爹>
Date Thursday , December 17, 2009 Sheet 7 of 7
40
Power Board
R918
100 OHM 1/4W L904
R919 +12V
2
1.0uH
1
100 OHM 1/4WC912 ZD902
! +
R920
0.001uF
+ C922 R946
RLZ13B C930
100 OHM 1/4W 470PF50V 150 OHM 2W 0.1uF
+ +
1
2 3 C917 C918
!T901
2
680uF/25V 680uF/25V
1 3 R943
BD901 Q903 470R 1/8W
-
D906
KBP208G 4 9 FCH10U10 PMBS3904
10
4
+ C907 R904 R905 R908

100uF450V 10K OHM 1/4W NC C906 D907 NC L905 C932 R939
1500pF2KV 100KOHM +-5% 2WS 5 7 1K 1/8W
2
C904 ! C938
8 NC
ZD923
0.001uF
NC R932 D900 11 R921NC NC

0.22UF 10K OHM 1/4W R906 FR107 6 12 F902
NC 2 C921
! ! + +5V1
1
R922NC NC R948
C902 C901 C910 C939 NC
+ NC
1000pF 1000pF NC NC R947
1 NC F904
R923NC
C911 D901 R909 POWER X'FMR NC
0.1uF FR103 5.1 OHM 1/4W
+ C903
22uF/50V Q904 R952
D905 31DQ06FC3 NC NC
R907
2
NC F903
L901 D903 R961 100 OHM 1/4W L903
30mH ! LL4148
! 1.0uH
+5V
IC901 NC
1 8 Q901 R962 100 OHM 1/4W
C929 + C940
1
2 RT HV 7 R910 2SK2645-54MR 0.001uF 1000UF25V F905

R924 +
2
3 COMPNC 6 10R 1/4W C915 0 OHM 1/4W
2
4 CS VCC 5 R938 R935 100 OHM 1/4W 150R 1/8W 470uF/16V
GND OUT ZD905 ZD922 ZD921
! LD7575A PS RLZ18B
10K 1/8W
RLZ5.1B RLZ13B
C908
1
R915
1
100K OHM 1% 1/8W R940
0.22UF R912 33K 1/10W
R927
220 OHM 1/4W 3.6K OHM 1% 1/10W
1
R914 R925 D916
R902 C909 0.47 OHM +-5% 2WS ! IC902 1K 1/8W LL4148 D915
470pF/25V PC123X2Y FZOF LL4148
! !
2
680K OHM 1/4W
R900 R901
! 680K OHM 1/4W

680K OHM 1/4W
C924
C928 0.1uF R926 R942
0.01uF 1K 1/10W 1% 1K 1/10W 1%
IC903
C900 AZ431AZ-AE1
GND1 3300pF 250V
GND
VAR901
Varistor
! 1
2
C925 R930
2.43K OHM 1% 1/10W
NC
CN902
N.C
1
VOL
NR901 HS2 2
! NTCR HEAT SINK(D906_Q90G6263-6) MUTE
3
4
+5V
t ! 1
2 DIM
5
6
ON/OFF
7
F901 ! C931
0.1uF
8
9
FUSE HS5 10
SHIELD(H85G0002-1)
1 CONN
HS3 2
HEAT SINK(Q901_Q90G6263-6)
3
1
2
2 1 T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL Size Custom
絬隔瓜絪腹 G2852-A-4-X-5-081126 TPV MODEL Rev A

CN901 Key Component 1.POWER PCB NAME 715G2852 3 4
SOCKET ! Date Wednesday , Nov ember 26, 2008 Sheet 1 of 2
称爹
87G 501 32 S
41
1
2
C839 T801 CONN
R821
1500PF/50V POWER X'FMR R817
6 7 10K 1/10W 1% 1K 1/8W
CN801
R855 D805
15R 1/4W LL4148 C819
C801 2
F801 0.0022uF
3 30pF/3KV
+12V 4 3
1
0 OHM 1/4W C802
R804 Q801 470PF50V + C824 R856 1 8 R801 D801
100R 1/8W PMBS3904 D810 0.1uF 15R 1/4W C803 1K5 1/10W 1% BAV99
NC Q802 30pF/3KV
AM9945N-T1-PF
1 8
Q808 S D
PDTA144WK 2 7 C838
Q805 G D 1500PF/50V
PDTC144WK R839 3 6 1
22R 1/8W S D 2
ON/OFF CONN
Q804 4 5 R822
2
PMBS3906 G D R828
C807 C825 1 10K 1/10W 1% 1K 1/8W
CN802
0.1uF/25V 0.1uF/25V
2
3
C823 3
D807
Q811 LL4148 0.0022uF 1
DIM
PMBS3904 R814
D811 1K5 1/10W 1% D802
NC BAV99
Q812 R850
2
PMBS3906 22R 1/8W
1
3
R827
1K 1/10W 1%
Q806 R853
PMBS3904 68K 1/10W
C835
NC
D817
LL4148
R841
68K OHM 1% 1/10W
C842
R851 0.01uF R829
6K8 1/10W R802 22R 1/8W
8.2K 1/10W 1%
R825
22R 1/8W
R837
47K 1/8W
R830 C822 R832 R807

NC 1uF/25V 10K 1/10W 1% TL494IDR 10K 1/10W 1%
IC801
1 16
D812 2 1IN+ 2IN+ 15
3 1IN- 2IN- 14
4 FEEDBACK REF 13 R818 D806
5 DTC OUTPUT CTRL 12 1K 1/10W 1% LL4148
6 CT VCC 11
LL4148 7 RT C2 10
R823 8 GND E2 9
0R05 1/10W 5% C1 E1
Q809
RK7002
C821 C846
0.1uF/25V R861 NC
R810 R865 NC R864 R854
51K OHM 1% 1/8W NC NC
NC C834 R835
R803 0.1uF/25V 1M 1/10W 5%
Q807 R826 R808 680K 1/10W
R820 N.C 1K 1/8W R824 10K 1/10W 1%
10K 1/10W 1% R863 R831 C820
10K 1/10W 1% 1K 1/8W 220pF50V 1K 1/10W 1%
C817 C845 R862

NC 2.2uF/16V 1M 1/10W 5% D814
LL4148
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL Size Custom
絬隔瓜絪腹 G2852-A-4-X-5-081126 TPV MODEL Rev A

Key Component 2.INVERTER PCB NAME 715G2852-3-4
称爹 ODM MODEL
Date Wednesday , Nov ember 26, 2008 Sheet 2 of 2
42
Key Board
LED_RED# LED_GRN#
3
LED001
LED
CN001
2
1 LBADC1 R003 1K 1/10W 1%
2 LBADC2 R002 3K 1 / 1 0 W
3 DC_POWERON
4 LED_GRN#
5 LED_RED# R006 1K 1/10W 1%
6 R007 3K 1 / 1 0 W
C001 C002 C003 C004 C005
NC/0.001uF NC/0.001uF NC/0.001uF NC/0.001uF NC/0.001uF R004 1K 1/10W 1%

Wire Harness R005 3K 1 / 1 0 W
GND
POWER
ENTER
RIGHT
MENU
AUTO
LEFT
SW006 SW005 SW004 SW003 SW002 SW001
1 2 1 2 1 2 1 2 1 2 1 2
ZD003
ZD002
ZD005
ZD004
ZD001
5 5 5 5 5 5
C011
C007
C009
C010
C008
C006
ZD006 SW006 SW005 SW004 SW003 SW002 SW001
3 4 3 4 3 4 3 4 3 4 3 4
NC
0.1uF
NC
0.1uF
NC
0.1uF
NC
0.1uF
0.1uF
NC
0.1uF
NC
GND GND GND GND GND GND GND GND GND GND
GND GND
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL Size

B
絬隔瓜絪腹 TPV MODEL Rev C
G3367-C-X-X-1-081013
Key Component PCB NAME 715G3367-C
02.KEY BOARD 称爹 <称爹>
43
Troubleshooting
Frequently asked questions (FAQ)
The image is blurred:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct
resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working
through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen
Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize
these losses by using an extension cable with better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.
Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are
permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These pixels are permanently on or off and that is a natural defect occurs in LCD technology.
The image has a faulty coloration:

It has a yellow, blue or pink appearance.
Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” message box to
reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary
colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off,
please contact your dealer to get necessary support.
No image can be seen:

Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are
using a display mode that this monitor does not support, please change the setting to one of the supported
mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".
Faint shadow from the static image displayed is visible on the screen:
• Activate the power management function to let your computer and monitor go into a low power "sleep"
mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
44
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button on the computer
keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or
broken off, please contact your dealer to get necessary support.
Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:

You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at its native
resolution. To have the optimal display performance of each type of input sources, you can use the "Display
Mode" function to set a proper aspect ratio for the input sources.
The image is displaced in one direction:

The OSD controls are inaccessible:

• To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” key for 15
seconds to enter the “OSD Lock” option and make changes.
• Alternatively, you may use or keys to select “NO” in the “OSD Lock” submenu from the “OSD
Settings” menu (under SYSTEM), and all OSD controls will be accessible.
If your problems remain after checking this manual, please contact your place of purchase or e-mail us at:
Support@BenQ.com
45
No Power
No power
Check power cable is NG

tightened? Re-plug the power cable
OK
NG
Check Power “On/Off”
Turn on the Power “On/Off” switch
is “On”?
OK
NG
Check the LED
Check the AC power
indicates is OK?
OK
Replace the converter board
NG
Replace main board and check connections
NG
Replace key board and check connections
46
No Video (Power LED Green)
No Video (Power LED Green)
NG
Press the power
Replace the main board
button is OK?
OK
Replace the converter OK

The end
board
NG
OK
Replace the main
The end
board and connection
NG
OK
Check the LVDS/FFC Replace the LVDS/FFC
cable or panel cable or panel
NG
Replace the key board
47
DIM
DIM (image overlap, focus or flicker)
OK
Reset in factory mode The end
NG
Set to the optimal OK

frequency, select the The end
recommended frequency
NG
OK
Readjust the phase and pixel
The end
clock in the user mode
NG
Pull out signal cable and OK

Check the signal cable
check “Self Test Feature
Check” is ok? and the PC
NG NG
OK
Replace the main board The end
NG
Replace the panel
OK
48
Color is not optimal
Color is not optimal
Miss color Color shift
Reset the factory mode

Replace the signal cable
NG
OK
In the user mode, set the” color
NG settings” until customer satisfy
The end
Pull out the signal cable

and check the screen
color display is normal? NG
OK
NG Replace the signal cable or PC
Replace the main board
49
PCB LAYOUT
Main Board
50
51
52
Power Board
53
54
55
Key Board
56
Appendix 1 – Screw List / Torque
(T8AARPD8FWBUNN)
Part No. Type Description Quantity Torque
0M1G 130 6120 M3*6 PANEL& MAINFRAME 3 3 ± 0.5kgf.cm
0M1G1030 6120 M3*6 PCB & MAINFRAME 4 6 ± 1kgf.cm
AQ1G1740 12120 Q4*12 HINGE & STAND 2 12 ± 2kgf.cm
0M1G1740 8 47 CR3 M4*8 HINGE & STAND 1 6 ± 1kgf.cm
AM1G1740 12 47 CR3 M4*12 HINGE & STAND&MAINFRAME 2 6± 1kgf.cm
57

Benq LCD G925hda Version 1st

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Applicable Country & Regions: Global

Service Manual for BenQ:

(D-SUB + Glossy Chassis

Product Service Manual – Level 1~2

First Edition (Mar. 2010)

1.1 Important ............................................................................................................................................................ 5

1.2 Trademark .......................................................................................................................................................... 5

2.2 Safety Warning and Notice ................................................................................................................................. 6

2.3 Compliance Statement ....................................................................................................................................... 7

3. General Description ................................................................................................................................................ 8

4. Related service information................................................................................................................................... 8

5. Product Overview ................................................................................................................................................... 9

5.1 Monitor Specifications ........................................................................................................................................ 9

5.2 Packing ............................................................................................................................................................. 11

Level 1 Cosmetic / Appearance / Alignment Service ............................................................................................ 13

Visual Inspection & Cleaning .................................................................................................................................. 13

Software/Firmware Upgrade Process .................................................................................................................... 13

Level 2 Circuit Board and Standard Parts Replacement ...................................................................................... 27

Product Exploded View .......................................................................................................................................... 27

Six Angles’ View ..................................................................................................................................................... 29

Product Disassembly .............................................................................................................................................. 30

Block Diagram ........................................................................................................................................................ 34

Schematic Diagram ................................................................................................................................................ 36

PCB LAYOUT ......................................................................................................................................................... 50

Appendix 1 – Screw List / Torque ........................................................................................................................... 57

Abbreviations & Acronyms

ADC Analog to Digital Converter

BenQ BenQ Corporation

BTSC Broadcast Television System Committee

CPU Central Process Unit

CVBS Composite Video Blanking and Synchronization

DLP Digital Light Processing / Texas Instruments®

DMD Digital Micro mirror Device

DRAM Dynamic RAM

DVI Digital Visual Interface

DVI-D Digital Visual Interface-digital

DVI-I Digital Visual Interface-Integrated

EEPROM Electrically Erasable and Programmable Read Only Memory

FLASH FLASH memory

G-TXT Green Teletext

LED Light Emitting Diode

OSD On Screen Display

PCB Printed Circuit Board (or PWB)

RC Remote Control transmitter

ROM Read Only Memory

SDRAM Synchronous DRAM

SW Sub Woofer / Software

THD Total Harmonic Distortion

VGA Video Graphics Array

2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS.

2.2 Safety Warning and Notice

• Extremely high or low temperature, or in direct sunlight

• Highly humid, exposed to rain, or close to water

• An enclosed place (such as a closet or bookcase) without appropriate ventilation

• An uneven or sloping surface

• Exposed to chemical substances or smoke

2. Do not block vents and openings by clothes or curtains.

surface may occur.

6. Ensure that children do not hang or climb onto the monitor.

7. Keep all packing bags out of reach of children.

• Use the monitor in the aspect ratio of 4:3, 5:4, or 16:10.

environment, contact your nearest BenQ service center for assistance.

6. To avoid possible electric shock, do not dissemble or repair the monitor.