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The office
HYACINTH TUGMAN
(This organisational chart for a large company is partially done. Please complete it.)
Usually, a large organisation such as a public company will be divided into sections or
departments, each of which performs a particular function within the organisation. A manager directs
each function.
So, now students, we can safely say that the office plays an important role in the chain of
Contributor
production – from the raw material stage until the goods and services are in the hands of the
consumer. The office, therefore, is concerned with processing all documents that are involved.
SIZE AND NATURE OF A BUSINESS The functions of the office are based on the collecting, processing, preserving and disseminating
of information. These functions should be controlled so that there will be no waste of time, money,
There are factors that influence the size of an organisation. Some of these are:
space, material or equipment.
The type of ownership.
The financial constraints.
The volume and nature of business activity are determined by the size of the organisation and type
The market demand for the commodity.
of business ownership.
The nature of the product.
Business enterprises are described according to their type of ownership. The types that are usually OFFICE LAYOUT
concerned with commercial services are: There are two basic forms of layout used for offices – they are the enclosed (cellular) and the
open-plan layout.
SOLE TRADER
The enclosed office (cellular) consists of small, individual rooms occupied by one or two people.
One person owns a sole-trader business. This person runs the business on his/her own, by
It offers more privacy, but this type of office is more costly to build and workers are more difficult to
putting in all the capital, therefore, all the profit goes to him/her and he/she is responsible for any
supervise.
losses incurred.
The open-plan office consists of a large open room with no dividing walls or partitions. This type
PARTNERSHIP of office is less costly and workers are easily supervised as everyone can be seen. There is, however,
At least two but not more than 20 persons, known as partners, share in the ownership of the firm. a lack of privacy and the atmosphere is impersonal.
I
T IS a pleasure to be with you all once again. This lesson is a
continuation of last week’s lesson on the market structure –
perfect competition. The previous lesson considered the
Marketing – Part 3
AC is above AR or AR below AC, the firm is earning subnormal normal profit, AR=AC. When this occurs, there will be no more
definition and features of perfect competition. We will now
discuss the advantages and disadvantages of this market structure profit. You may consult an economics textbook to see how these incentives for firms to either enter or leave the industry. Thus,the
even though, in the strictest sense, this market structure does not levels of profit are illustrated graphically. industry will be in long-run equilibrium. Again, the graphical
exist in reality. illustration of this situation can be seen in most economics texts.
LONG-RUN EQUILIBRIUM
Well, folks, that is it for now. Next week we will outline another
ADVANTAGES OF PERFECT COMPETITION In the long run, all the firms under perfect competition will be market structure – monopoly. You can begin to read up on this
All buyers and sellers are treated equally. in the situation where they are earning just normal profit AR=AC. structure based on the headings I gave you in last week’s lesson.
There is only one price ruling in the market at a time and Just how did this come about? We will learn some interesting facts about this market structure,
this price is not determined by any single buyer or seller but by In the long run, all the firms that had been earning subnormal and some common myths will be explained and dismissed. See
the market forces of demand and supply. profit in the short run AR<AC will leave the industry and will go you then.
Competition keeps prices lower than under other market into industries where they can at least earn normal profit. When
structures. these firms leave, supply will fall and prices and profits will rise. Yvonne Harvey is an independent contributor. Send questions and comments
Since the product is homogenous, sellers do not have to to kerry-ann.hepburn@gleanerjm.com
spend money on advertising. The firms that are earning supernormal profits
Competition between firms also forces them to be efficient. AR>AC will attract other firms into the industry by
Firms under perfect competition respond to changes in their attractive level of profits. As firms enter, supply
consumer demand; therefore, the consumer is said to be will increase and prices and profits will fall.
sovereign or king.
This rise and fall in profits will
continue until all firms in the
DISADVANTAGES OF PERFECT COMPETITION industry will be
There is a lack of variety because an undifferentiated good is earning
produced.
Firms may not be able to afford the technology
that allows them to be efficient.
The number of firms in
the industry makes
it
impossible
for firms to
benefit from
collusion.
There may be
frequent changes in
price as the market forces of
demand and supply change.
SHORT-RUN EQUILIBRIUM
In the short run, some of the firms will earn normal profit,
some will earn supernormal profit and some will earn subnormal
profit. Normal profit is that level of profit which is just enough to
keep a firm in the industry. Once a firm is earning this level of
profit, it will not leave the industry. In this situation, average
revenue (AR) is equal to average cost (AC). This level of profit is
often referred to as zero economic profit. If supernormal profits
are being earned, this is so because AR is greater than AC. When
Atomic structure and the element (atom) reacts or bonds. For example, sodium (Na)
and lithium (Li) are in the same column, GROUP 1. The electronic
configurations are as follows: 37Li = 2: 1 and 1123 Na = 2:8:1.
Elements in the same period are filling the same shell, hence
the periodic table have the same number of shells. For example, elements in period
2 are filling the second shell, while elements in period 3 are filling
the third shell.
FRANCINE TAYLOR-CAMPBELL
Contributor 2. Determine the electronic configuration in the following
atoms: 11Na, 15P, 5B
11Na - 2:8:1
1. HOW ARE ELECTRONS ARRANGED IN AN ATOM?
15P - 2:8:5
Electrons are arranged in energy levels around the nucleus. 5B - 2:3
These electrons are not stationary but continue to move in
different energy levels. The arrangement of electrons in the shells
or energy levels is governed by certain rules or guidelines. 3. HOW ARE ELEMENTS ARRANGED IN THE
PERIODIC TABLE?
Elements are arranged in the periodic table in order of
increasing atomic (proton) number, and in GROUPS based on the
number of electrons in the outer shell, and in PERIODS based on
the number of shells being filled. Elements with filled shells of 2
or 8 electrons are in group 8 or O.
The electronic configuration of the first 20 elements is shown Group 17 elements are called the halogens or salt producers.
They are called salt producers as they are found in many salts.
6. WHY ARE NOBLE GASES SO NAMED?
below.
Group 17 elements have seven electrons in their valence shell. Group 8 elements are called noble gases (inert) as their outer
shells are filled and are, therefore, not in need of any electrons.
Group 18 elements (commonly called group O or 8) are called This makes them stable and unreactive. Other elements normally
the noble gases. The elements in this group all have the lose or gain electrons in order to have a full shell like the noble
maximum number of electrons in their outer or valence shells. gases or to have a noble gas configuration.
Between GROUP 2 and GROUP 13 is the middle block of the
periodic table that contains the transition elements (metals). Francine Taylor-Campbell is an independent contributor. Send questions and
comments to kerry-ann.hepburn@gleanerjm.com
These include elements such as iron, copper and chromium.
BY THE end of the lesson, you should be able DESIRE FOR MINERAL WEALTH
to:
i) Outline five factors that motivated European exploration of the Americas was
Europeans to explore and settle in the Caribbean also influenced by the desire to gain mineral
up to the end of the 17th century. wealth. In an age when a country’s wealth was
measured in the amount of gold and silver
European exploration in the Americas, (bullion) it physically held, European countries
beginning in the 15th century, was motivated by: strove to ascertain as much of this commodity
a) Technological advancements as much as possible. Since this theory held that
b) Increased trading Figure 1 Figure 2
one nation could only prosper at the expense of
c) Wind systems and ocean currents another, voyages of exploration were seen as
Quadrant
Astrolabe Astrolabe
Quadrant
d) Desire for mineral wealth necessary to find new lands and untapped
e) Desire to spread Christianity spices. Merchants, adventurers and government eastwards through the Indian Ocean. Later, the reserves of bullion before other competing
officials were optimistic of finding precious Spanish, in an aim to decrease Portugal’s trade nations found them.
metals and expanding the areas of trade, in the East, sought to find an alternative trade
TECHNOLOGICAL ADVANCEMENTS especially for the spices of the East. Many of route to the East. This demonstrated the national RELIGION
Technological advancements played a critical these spices were used to preserve meat as well rivalry between the various European countries.
role in facilitating European exploration in the Lastly, European exploration of the Americas
as to add flavour to food. Arab traders who had a
Americas in the 15th century. A lot of this was also influenced by religious factors. The
monopoly on the trade route primarily provided
WIND SYSTEMS AND OCEAN explorers, primarily the Spanish and
technology was aided by the Renaissance – a these spices.
period of learning. The Renaissance resulted in
CURRENTS Portuguese, were strong Catholics and the faith
the development of ideas in science, politics, The trade winds provided the wind system was an important part of their life. With the
These overland trade routes were quite
religion and geography. The technological that enabled European exploration of the expulsion of Muslim Moors out of Europe in
dangerous since they were plagued by bandits.
advancements allowed Europeans to develop Americas, beginning in the late 15th century. 1492, there was an increase desire to spread
Caravans that could take very little goods and
seaworthy ships that were larger and stronger to The trade winds/currents, specifically the North Catholicism. The zeal to spread Catholicism was
experienced a long journey as well traversed the
travel further distances. It also allowed them to Equatorial Current and the South Equatorial high among conquistadors who wanted to
route. The Portuguese thus sought to achieve a
develop better maps. Previously, sailors had to Current (they flowed east to west), were equally spread their religious faith to ‘pagan’ peoples on
sea route to the East to trade with India and
rely on hand-drawn maps which were usually important as they took the ships back out of the behalf on their nation.
China for these spices. The Portuguese sought
inaccurate. In addition, they developed new to gain access to the spice trade by sailing Caribbean. Please see figure below illustrating Quadrant
navigational instruments, such as the compass Until next week.
and the astrolabe (see figure 2). The compass
Debbion Hyman is an
showed in what direction a ship was moving and independent contributor. Send
the astrolabe used the sun or star to ascertain a questions and comments to
ship’s latitude. Other devices included the kerry-ann.hepburn
quadrant (see figure 1), hourglass, sextant, @gleanerjm.com
sundial and cross-staff. In addition, there was an
improvement in ship designs; bigger ships were
built that could carry a larger amount of traded
goods. These ships were known as carracks.
These new technologies provided the Europeans
with the catalyst to undertake exploration.
TRADE IMPROVEMENTS
European exploration in the Americas was
also influenced by the desire to find an
alternative trade route to the East. European
products such as linen cloths, wines, furs and
woolen goods were exchanged for jewels, ivory,
gold, perfume, cotton, silk, coffee, dye and Figure 3
ROLES IN THE FAMILY ǁŽŵĂŶ ŵŽƌĞ͘ sharing of authority and decision making in the home has led to some
A role, sometimes called a social role, is a collection of
.
men feeling demoted. There is an increase in the number of women
behaviours, attitudes, responsibilities and expectations related to
a position that a person fills in society. Most people play several who wil no longer stay in abusive relationships, but wil move on as
ŚŽŝĐĞ ŽĨĞŵƉůŽLJŵĞŶƚ͗tŽŵĞŶĂƌĞ
different roles every day. A woman may play the role of sister ŶŽǁŵŽƌĞĐĂƌĞĞƌŽƌŝĞŶƚĞĚĂŶĚŵƵĐŚ
ŵŽƌĞůŝŬĞůLJ ƚŽŚĂǀĞĂũŽďĂƐǁĞůůĂƐ
theyare now able to sustain themselves.
within her family and serve as a support person and confidante. At
work, she may serve as a boss who is tasked with monitoring
ĚŽŝŶŐŚŽƵƐĞǁŽƌŬ ĂŶĚĐŚŝůĚĐĂƌĞ͘
Role conflict The most obvious example of role conflict is work/family conflict, or
people’s activities and determining rewards and punishments. the conflict one feels when pulled between familial and professional
While with friends, she may serve as the life of the party – the
person who keeps the group talking and engaged. Each of these ĚƵĐĂƚŝŽŶĂůŽƉƉŽƌƚƵŶŝƚŝĞƐ͗
&ĞŵŝŶŝƐŵĂŶĚ ǁŽŵĞŶ͛Ɛ ƌŝŐŚƚƐ͗
dŚĞƐĞĂƌĞŝŵƉŽƌƚĂŶƚŝŶƐŽĐŝĞƚLJ͘
obligations.
tŝƚŚƚŚĞĂďŝůŝƚLJ ƚŽŐŽ ƚŽƐĐŚŽŽů͕
roles requires filling a specific function within a group and comes ŚĂŶŐĞƐŝŶƚŚĞǀŝĞǁƐŽĨƐŽĐŝĞƚLJ
Introduction to poetry
BERYL CLARKE
Contributor
ADVANTAGE
IMPACT PRINTERS DISADVANTAGE NON-IMPACT PRINTERS
Quiet.
With this type of printer, a hammer strikes an Slow. With this type of printer, there is no actual
inked ribbon on to the paper to form a character, striking of the paper. Instead, it uses ink spray or
like a typewriter. Thus, the printing mechanism DAISY WHEEL toner powder, heat and special paper. Thus, the
CONTINUED ON PAGE 24
makes physical contact with the paper.
This printer operates at slow speeds, less
Directed numbers
CLEMENT RADCLIFFE Mixed numbers ( 3 7/12 ) (B) PRACTICE 2
important step in the solution. If you have
difficulty with this step you should resolve these
at this time.
As Practice 3 requires the exact value, you
are not allowed to express the fraction in
decimal form. If this is done, then your answer
would be different from 9/8 and you may be
Contributor
6 x( 2 1/2 + 1/3) BOMDAS directs that we penalised.
APPLICATION OF THE FOUR evaluate the brackets first (despite the fact that Your working must always be clearly
E HAVe now begun the review of
W ARITHMETIC OPERATIONS TO VULGAR we are required to add): shown in logical sequence as presented above.
selected topics from the syllabus. In
FRACTIONS
this regard, I wish to remind you of the ( 2 1/2 + 1/3) = 5/2 + 1/3 . Using the LCM of Let us now work the following together:
following critical tools: 2 and 3, that is 6, we get
1. CXC CSEC syllabus Having reviewed the application of the four EXAMPLE
= ( 3 x 5) + (2 x 1)/6
2. Textbook arithmetic operations to integers, select fractions Using a calculator, or otherwise, determine
= 15 + 2 /6 = 17/6
3. Notebook and decimals, we may now consider exam-type the exact value of :
4. Past-paper questions questions. (4.3)2 - (7.24 - 5.31).
To complete the problem we now multiply:
5. Resource materials (geometrical In applying multiple operations to vulgar
6 x 17/6 =17
instruments and a scientific calculator) fractions, students are required to observe the
correct law with respect to applying the order of SOLUTION
As we continue our review of directed the operations as follows: (C) PRACTICE 3 (4.3)2 - (7.24 - 5.31).
numbers, I will share with you the answers to 1) B – Brackets Calculate the value of: 6 1/3 - 1 5/6 Using the recommended approach, we first
the problems given for homework last week. 2) O – Of (Multiply) 1 1/2 x 2 2/3 evaluate the brackets using the calculator.
3) M – Multiply (4.3)2 = 18.49 and (7.24 - 5.31) = 1.93
Evaluate the following: 4) D – Divide This is a typical exam-type question, so As there are brackets, you may do the second
(i) -7 x -3 = 21 5) A – Add please note it well. bracket first, as long as the substitution is done
(ii) -32 Ö 8 = - 4 6) S – Subtract appropriately.
(iii) -6 -5 + 9 = - 2 Using BOMDAS, we first note that the line = 18.49 - 1.93 = 16.56 Ans = 16.56
(iv) 3a x -5b = - 15ab BOMDAS identifies the order in which the represents brackets and so the numerator may
(v) 7/12 + 5/6 - 2/3 operations should be carried out and must always be evaluated first. (It is also appropriate to EXAMPLE
be obeyed. Where an expression has multiple evaluate the denominator first.) Determine the value of:
The solution to No. (v) is based on the operations, then the operations within the
6.35 ( 1.024
conversion of the three fractions to the same brackets are evaluated first, if they exist. 6 1/3 - 1 5/6 = 19/3 - 116 (Initially convert √ 8.6091
denominator. This denominator is 12, the LCM Multiplication or Of is done before division, while mixed numbers) 5.62 x 3.7462
of the existing denominators 12, 6 and 3. division is done before addition, and so on.
The LCM of 3 and 6 is 6
(Please note that the LCM of 12, 6 and 3 is Let’s now practise the use of BOMDAS. = ( 2 x 19) - (1 x 11)/6 SOLUTION
12.) = 38 -11/6 = 27/6 Using the calculator:
7/12 + 5/6 - 2/3 (A)PRACTICE 1 6.35 ( 1.024 = 6.201
= (7 x 1) + (5 x 2) - (2 x 4)/12 Evaluating the denominator: √ 8.6091 = 2.934
Calculate the value of: 2 1 + 9 x 2 ( 1 1/2
= 7/12 + 10/12 - 8/12 = 9/12 1 1/2 x 2 2/3 5.62 x 3.7462 = 5.62 x 14.033 = 78.865
= 3/4 Convert the mixed numbers to fractions
Convert to common fractions and cancel Please be reminded that it is important to get
= 7/3 + 9 x 2 ( 3/2
If the above posed no difficulty, then you are 3/2 x 8/3 = 24/6 = 4 this the first question on the exam paper correct.
ready to consider exam-type questions. It naturally builds your confidence. Always
In this case, three operations are involved.
Dividing: = 27/6 ( 4 = 27/6 x 1/4 = 9/8 remember to apply BOMBAS. Even if the
Using BOMDAS, we do the multiplication first:
Prior to doing so, I do recommend that you The above assumes that you are able to individual operations are done correctly, the
That is 9 x 2 = 18
pursue a comprehensive review of the number manipulate fractions. If you are not able to, appropriate order is required to get the correct
= 7/3 +18 ( 3/2
system. You should no doubt be familiar with including cancelling, you need to get help in answer.
odd and even number, but what about natural this specific area.
We then do the division:
numbers (1, 2, 3), whole numbers (0, 1, 2.), I close this week with the following:
= 7/3 + 18 ( 3/2 = 7/3 + 18 x 2/3
integers (..- 2, - 1, 0, 1, 2 ), rational or irrational POINTS TO NOTE
numbers, fractions and decimals? In reviewing Finally, the addition: 1. 3 x 6 + 12 ÷ 3 - 2 =
In solving a problem such as Practice 3,
these please pay attention to: = 7/3 + 12 = 2 1/3 + 12 2. Calculate the value of 4 1/2 x 7/3 + 1/4
you may first evaluate either the numerator or
Proper fractions (5/6 ) = 14 1/3 the denominator. You may verify this by finding
Improper fractions ( 17/12 ) CONTINUED ON PAGE 24
the solution, beginning with the denominator.
TRUST that you are well on your way with refining your ideas
I and your drafts for your internal assessment and that you found
last week’s guide to be useful. This week, we will continue our
adventure into the world of communication studies by looking at
non-verbal communication.
FORMS OF COMMUNICATION
There are two forms of communication: verbal and non-verbal.
Quite simply, verbal communication is communication that is
done using words, and non-verbal communication refers to how
we communicate without the use of words. Let us look at the
various categories of non-verbal communication.
PLOTTERS
A plotter is a special-purpose output device (considered to be also a
yl: communication studies
printer) that is used to produce sophisticated graphs, charts, maps and
three-dimensional graphics as well as high-quality, coloured
documents. It can also be used to print larger size documents. There are CONTINUED FROM PAGE 22
two main categories of plotters: vector and raster plotter.
our attitudes or status. Someone who is always late for work suggests that he/she does not take the job
seriously. On the other hand, some CEOs in very large companies are the last to arrive and the first to leave,
MICROFICHE and this is accepted because of their status. Ever notice how, in spite of the effort you make to ensure that you
The computer can output tiny images on rolls/sheets of microfilm. arrive early for your doctor’s appointment, you always seem to have to wait for hours?
Microfiche is a rectangle sheet of microfilm large enough to contain a
number of pages (or frames) of data. It can store from 30 to 300 pages.
One microfiche is equivalent to 200 pages of A3 paper.
6. GRAPHS, CHARTS, TABLES, PICTURES
In a slightly different way, we can communicate messages/information to others through the use of graphs,
charts and tables without the use of many, if any, words. Have you ever heard that a picture is worth a thousand
DISK OR TAPE words? Instead of telling your friends about your experience of always having to clean up after your younger
This is a triple-purpose media. It is used for input, storage and sibling, snap a few pics and send it to them via Instagram or WhatsApp. I am sure they will ‘see your point’
output. The CPU can send output directly to disks or tapes. It is also more clearly than if you typed out the list of things you actually had to clean up!
classified as being a machine-readable device.
Next week we will look at non-verbal communication – Part II!!!!
We have come to the end of this lesson. See you next week. I can’t wait!!!!
Remember, if you fail to prepare, you prepare to fail.
Trudi Morrison Reid teaches at The Queen’s School. Send questions and comments to kerry-ann.hepburn@gleanerjm.com
Natalee A. Johnson teaches at Ardenne High School. Send questions and comments
to kerry-ann.hepburn@gleanerjm.com