Toronto Pearson Safety Program Newsletter | WINTER 2017

YOU ARE
THE KEY
TO PREVENTING
UNAUTHORIZED
ACCESS

WHAT’S 1 LET’S TALK

ABOUT LOCK
2 BE ON THE
LOOKOUT FOR
3 SECURITY
PASSES 101

INSIDE:
THEN WALK SUSPICIOUS SAM
 By maintaining the security
of the airport, we contribute
to an environment where
workers, passengers, aircraft
and our facility can remain
safe from threats.

Message from Howard

MEMBERS OF THE TORONTO

PEARSON COMMUNITY,
The safety of every staff member, passenger and visitor is our highest priority at
Toronto Pearson. As we often say, “Be safe. You mean the world to someone”,
which highlights the importance of remaining vigilant about safety so that each
of us can return home to our loved ones at the end of our work day.

Security plays a big role in keeping Toronto Pearson safe.
By maintaining the security of the airport, we contribute
to an environment where workers, passengers, aircraft
and our facility can remain safe from threats. That’s why
the GTAA, in conjunction with the security agencies
at Toronto Pearson, is introducing the Lock Then Walk
program, which aims to make security practices a
habit so that we can prevent unauthorized access to
restricted areas, customs-controlled areas, fleet vehicles
and gates. The key takeaway is that all doors should be
locked before you walk away, so that no one can access
restricted areas inadvertently.
As we head into the busy holiday season at Toronto
Pearson, I urge everyone to remember that if something
looks out of place, don’t be afraid to report it. Let’s renew
our focus on looking out for one another and everyone
who comes through our doors, so that we can all enjoy
a safe and happy holiday.
Sincerely,
Howard Eng
President and Chief Executive Officer
Greater Toronto Airports Authority

2 WINTER 2017   EYE ON SAFETY

2017 A YEAR IN REVIEW*
SECURITY BY THE NUMBERS

4,683 in 2016 956 in 2016 131 in 2016 86 in 2016

5,061 CALLS 1,478 117 PASSENGERS/ 139 EMPLOYEES

FOR UNATTENDED
BAGGAGE
were recorded as of
November 2017. This
represents an 8% increase
in calls compared to 2016
and the year has not even
ended yet. Remember to
report unattended items
by calling 416-776-7381
* To November 2017
PROHIBITED ITEMS
have been reported and
confiscated at the CATSA
screening point. To check
what you can bring, visit
www.catsa.gc.ca
EMPLOYEES
PIGGYBACKED
through a security door
by following an airport
employee. This is a serious
concern, which is the
reason we are reminding
all airport employees to
always make sure you
Lock Then Walk
Remember your obligations
as a passholder – Terms and
Conditions are on our website at
www.torontopearson.com/ppco/raic
WERE FOUND
WITH AN EXPIRED
RESTRICTED AREA
IDENTIFICATION
CARD (RAIC).
You are responsible for
checking the expiry date
and renewing in time. This
process can take time, so
plan your renewal ahead
of the expiration date

TORONTO PEARSON
SAFETY INDEX
ES
RI
JU

The Toronto Pearson Safety Index is our way of measuring

IN

the reduction in employee lost-time injuries by 5%

year over year until we reach our vision of zero injuries.

Lost-time injuries per million passengers

20.20

15.99

12.60 12.34
13.14 12.97 12.46
11.72

2013 2014 2015 2016 2017 Q1 2017 Q2 2017 Q3 2017

Injury Injury Injury Injury Target Injury Injury Injury
Rate Rate Rate Rate Injury Rate Rate Rate Rate

Target
EYE ON SAFETY  WINTER 2017 3
LET’S TALK ABOUT
LOCK THEN WALK
Have you ever been at work and seen someone rush
through a security door, leaving it wide open behind
them? Have you ever had someone try to enter
through a door after you swiped your Restricted
Area Identity Card (RAIC) to go through it? Security
is EVERYONE’S business. If you see a potential
violation, stop and issue a reminder: “Hey,you
didn’t lock then walk” or “No piggybacking!
You have to swipe through on your own RAIC.”
When working at the airport you must stay aware of your surroundings
at all times. While moving through Terminal 1, Terminal 3, airside or any
building at the airport, you MUST NOT allow people through on your swipe
and you MUST ensure that doors are closed securely behind you. Lock
Then Walk has been implemented to remind employees to make sure any
doors that are used are locked before walking away from them. You may
have already noticed an increase in signage, including posters and stickers,
to highlight the importance of making sure doors are properly shut and
secured behind you.

WHY LOCK THEN WALK?

EMPLOYEE SECURITY AND SAFETY
The unauthorized movement of passengers and employees between
domestic, transborder and international departure and arrival areas is
a concern to federal agencies and the GTAA, and carries consequences.
As a reminder, all airport employees are required, under the terms
and conditions of their RAIC to ensure the integrity of these areas.
Failure to comply with the rules, including failure to control a door
(regardless of whether the result is a breach), will result in enforcement
action against the RAIC holder. You could have your pass suspended
or revoked, thus impacting your ability to do your job. To avoid issues,
swipe your RAIC every time it is required and ensure that doors are
closed securely behind you each time you walk through one. Always be
aware of your surroundings to prevent the unauthorized use of doors.
Do not let passengers or fellow employees you are not directly escorting
walk through a door that requires your RAIC to unlock. Please note that
if you hold a security-controlled pass (yellow temporary/visitor pass)
the rules still apply, but the process changes when transferring through
a security door.

Lock Then Walk is important for vehicles as well. Lock your personal
vehicle when you park it to prevent an opportunity for theft. Make sure
that any company vehicles are secure when they are unattended.

4 WINTER 2017   EYE ON SAFETY


PASSENGER SERVICE AND SAFETY
Many passengers are unfamiliar with the layout of the
airport, and as such may be prone to making wrong
turns. They may see you pass through a door, or see the
restaurant on the other side and choose to follow you.
It can be all too easy for someone to see a door that has
not been fully closed and then walk through it, thinking
a security door would not be left open. If they pass
through a sector door, this means they will have moved
between domestic, transborder or international areas.
This results in a customs breach, and it could result in
the passenger missing their departure or even the need
to rescreen all passengers in the affected sector.
Hey, you didn’t
lock then walk!
WHAT YOU NEED TO DO
When going through a secure door, always make sure
you push or pull it closed until it locks before walking
away from it. Some doors have closers that cause them
to close slowly, which can allow the opportunity for
someone to go through if the door is unattended.
Never allow anyone to piggyback through a door where
you have had to swipe your RAIC to unlock it.
If you see someone piggyback through a door and you
cannot be sure they are being escorted, notify Airport
Security immediately by calling 416-776-3033.
EYE ON SAFETY  WINTER 2017 5
BE ON THE LOOKOUT
FOR SUSPICIOUS SAM
Working to promote safety and
security within our airport community,
Suspicious Sam is actively testing
your security awareness at any time
of the day or night. Whether trying
to piggyback through doors with
you, leaving bags unattended,
being airside without a visible
RAIC or asking unusual questions,
Suspicious Sam is hoping you will
be able to identify him or her.

Security should never be taken for granted,

as doing so can create opportunities for
potential criminals to enter airport restricted
areas. Security breaches allow people to
have access to areas where they should not
be under normal circumstances, or allow
passengers to hand off items to employees
upon their arrival – and they could then
attempt to move between sectors to
avoid customs.

All employees play a role in maintaining the

safety and security of our airport. If you see
something out of the ordinary, do not hesitate
to report it. Never assume someone else has
reported it or that it is not your responsibility.

Watch for Sam, because

if you stay vigilant and
aware of your surroundings
in the terminals and are
successful at noticing
and reporting something
suspicious, you could be
awarded a $25 gift card.

6 WINTER 2017   EYE ON SAFETY

RESTRICTED AREA IDENTITY CARD –
BREACH OF TERMS
Sarah Glass, Officer, Security Regulation, Policy and Audit
Eric Ouellette, Officer, Safety and Security Quality Assurance
Recently, there has been an increase in the number
of employees breaching the Terms and Conditions of
their Restricted Area Identity Card (RAIC). An employee
may have his or her RAIC confiscated in the event of a
breach of any one of the 19 items listed in the Terms and
Conditions. Breaching any of the Terms and Conditions
may also constitute a breach of the Canadian Aviation
Security Regulations, which are enforced by Transport
Canada and carry monetary penalties.
SOME OF THESE TERMS AND CONDITIONS INCLUDE:
I will use the RAIC/Keycard issued to me
only at pre-authorized Restricted Area
access points at the Airport as determined
by the GTAA and my employer in the
performance of job-related duties. I shall only use the
RAIC/Keycard to enter and/or remain in the Restricted
Area, United States or any Canada Customs Controlled
Area when discharging/performing duties on behalf of
my employer. I will comply with all rules, policies and
requirements provided or made available to me with
respect to accessing Restricted Areas at the Airport. If
employed by more than one employer, I shall only use
the RAIC/Keycard issued by the employer for whom
I am discharging duties at that time. I will not use an
expired RAIC to access or be present in a Restricted Area;
I will display the RAIC on my outer
clothing – on my chest or arm so that it
is clearly visible at all times while in the
performance of duties in a Restricted Area;
I will display, show or provide, upon
demand, my RAIC if challenged by
any other RAIC holder while within
the Restricted Area and cooperate in
providing the information on my RAIC, if requested;
Make sure that your RAIC is always properly displayed on your outer clothing.
Challenge anyone in a secure area who is not displaying their RAIC. If they cannot
produce their pass, report them immediately.
Thanks for keeping Toronto Pearson safe and secure!
All employees are required to sign when they receive
their RAIC, acknowledging that they will follow these
rules, before receiving their RAIC at the pass office.
Having your RAIC seized will affect your ability to
work at the airport.
A full list of the RAIC Terms and Conditions can be
found on the Pass/Permit Control Office page at
torontopearson.com.
I will submit to security screening
when required to do so by GTAA
personnel, police or CATSA
representatives;
I will not engage or participate in,
assist, facilitate or encourage any
other persons in the obstruction,
interference, tampering, altering,
bypassing or adjusting of any access control
security systems/devices at the Airport;
I will immediately surrender my
RAIC/Keycard to the GTAA or any
governmental authority concerning/
relating to Civil Aviation Security upon
breach of the terms and conditions or termination
of employment;
As a RAIC/Keycard holder, I will not
act in any way that reduces, interferes
or may interfere with, compromises or
may compromise as determined by the
GTAA the safety and security of the Airport, airport
workers, tenants, air carriers, occupants, the GTAA
or the general public.
EYE ON SAFETY  WINTER 2017 7
SECURITY PASSES 101
Sarah Glass, Officer, Security Regulation, Policy and Audit
Eric Ouellette, Officer, Safety and Security Quality Assurance

HOW DO YOU DISPLAY

YOUR RAIC?
Everyone who holds a Restricted Area Identity Card
(RAIC) knows the rule – the RAIC must be displayed on
the outside of your clothing at all times. You would never
go to work without it!

There are many different jobs here at Toronto Pearson,

and it's not always practical to wear your RAIC on a
lanyard. Whether you use a pouch on your vest, arm
bands, a badge reel or a clip, the RAIC must always
be visible.
NEW TEMPORARY PASSES
WHAT DO YOU NEED TO KNOW?
The GTAA will launch the first of a multi-phased project
to replace the existing temporary pass process. The new
self-serve registration system will be used at T1 and T3
for issuing temporary passes. During the next phase, this
will be expanded to airside gate locations for issuance and
all airside access control points for electronic verification.
HOW HAS THE LOOK CHANGED?
There is no change in the rules for receiving a temporary
pass, but the system has been automated. Passes are
still limited to visitors or contractors who are performing
work duties at the airport. These passes have a slightly
different appearance than the old version. The former
temporary passes were a printed sticker, accompanied by
a green form, while the new system will provide a printed
pass with the visitor’s photo, information and a barcode.
The barcode will be used at security checkpoints to verify
that the pass is valid.
WHAT IS DIFFERENT ABOUT THE
PROCESS?
Visitors will still need to be accompanied by an escort
with a valid RAIC. Both the escort and the visitor will
input their information into an automated system at
the kiosk. The system will validate that the escort and
visitor(s) are permitted to receive this pass. The pass will
then be printed right at the kiosk and must be worn on
the outside of visitors’ clothing.
The existing system is still being utilized in certain
areas, including North General Aviation, US CBP and
Construction. As the system proves itself, we will begin
introducing the new system in those areas as well.
ESCORTING TEMPORARY PASSHOLDERS
At some point, you may be asked to escort individuals
who do not hold a RAIC. Security Control passholders
need to be under the escort of a permanent Restricted
Area Identity Card holder unless they enter the Sterile
Area through a Passenger Pre-Board Screening Area.
Those you are escorting must be in your line of sight
and under your direction at all times while inside the
Restricted Area. Everyone must display their passes
on the outside of their clothing.

8 WINTER 2017   EYE ON SAFETY

 REPORT INTERNAL
CONSPIRACY
AT TORONTO PEARSON INTERNATIONAL AIRPORT

If you have information regarding someone who works at Toronto Pearson,

or someone associated with the airport, who you suspect may be
involved with organized crime, gangs or terror-related entities,
PLEASE CONTACT THE YYZ AIRPORT INTELLIGENCE UNIT.

MAKE THE CALL

Central Intake:
YYZ.AirportIntelligenceUnit@cbsa-asfc.gc.ca
905-212-1319

EYE ON SAFETY  WINTER 2017 9

 7 7
7 777 77 7
7
7 777 7 7
SEVEN STEPS TO SAFETY
FEATURE CONTRIBUTIONS FROM OUR SEVEN SAFETY SYSTEMS

7
241,518 77
7 7
AIRSIDE SAFETY PERFORMANCE

7 7
AIRCRAFT MOVEMENTS FOR Q2/Q3 2017

7
7 777 7
T

*All rates are calculated per 10,000 aircraft movements

2.224
MONTHLY RATES PER 10,000
TOTAL NUMBER OF INCIDENTS FOR Q2/Q3 (APRIL–SEPTEMBER) AIRCRAFT MOVEMENTS
0.924
2.224 0.781 0.740

7
0.465

16
0.000
INCURSIONS:
2.224
Apr May June July 0.924
Aug Sept
2.224 0.781 0.740
0.465
Unauthorized presence of an aircraft, 0.924 0.000
0.781 0.740
vehicle or pedestrian on a runway Apr May
8.062 June 0.465
0.781 0.740 July 0.924
Aug Sept
0.465
5.990 5.816 6.009 0.000
Apr May 4.441 4.955
June July Aug 0.000Sept
Apr May June July Aug Sept
8.062
5.990 5.816 6.009

76
8.062 4.441 4.955
Apr May June July Aug Sept
COLLISIONS: 8.062 5.990
5.990
4.441
5.816 6.009
4.955
5.816 6.009
Contact between vehicle/equipment/ 4.441 4.955
Apr May June July Aug Sept
bridge/buildings
Apr May June July Aug Sept
Apr May June July Aug Sept
5.838
5.181
4.212
3.386 3.955 3.698

46 AIRCRAFT CUT-OFFS: 5.838

5.181
4.212
3.955 3.698
Failing to yield right of way to an 5.838 3.386
Apr May June
5.181 July Aug Sept
5.838 4.212
aircraft or aircraft tow crew 3.386 5.181 3.955 3.698
3.386 3.955 3.698 4.212
Apr May June July Aug Sept

Apr May June July Aug Sept

38
Apr May June July Aug Sept

AIRCRAFT DAMAGED BY 3.125

4.194
3.467

VEHICLE/EQUIPMENT/ 4.194
1.861 1.734
1.390
BRIDGE: Damage or possible 3.125
3.467
4.194
damage to an aircraft caused by Apr 3.125 June
1.390 May
1.861 Aug 1.734
4.194 July 3.467 Sept
vehicle/equipment/bridge 3.125
1.861
3.467
1.390 1.734
AprMonthly
1.390 May June Rate
1.861
July Aug Target
Sept
1.734

Apr May June July Aug Sept

Apr May June July Aug Sept

The GTAA Aviation Safety Management System has goals to reduce You play a crucial role in helping with the
incursions, collisions and aircraft cut-offs airside by 5% compared to achievement of these goals. By working
last year. These rates are measured per 10,000 aircraft movements. together, we can have a safe work
environment airside.
Every employee at Toronto Pearson plays a role in keeping our
colleagues and passengers safe. Please remember to report any safety
It is important that we do our part by maintaining situational concerns by calling the IOCC at
awareness, keeping focused on the task at hand, employing safe 416-776-3033 (emergencies) or
work practices and leading by example. 416-776-3055 (non-emergencies).

10 WINTER 2017   EYE ON SAFETY

 7 7 7 7 7 7
7 777 77 SEVEN STEPS TO SAFETY

7
7 777 7
SAFE OPERATIONS
BE SAFE – YOU MEAN THE WORLD TO SOMEONE

7 7 7
Do NOT leave
ULDs on the
ground.
Ensure passenger
boarding bridge (PBB)
is properly parked
inside the circle.
Do NOT leave VDGS
(video display
guidance system)
controller on the
ground.

Remove broken
and unserviceable
GSE from the gate.

Check placard at
gate to make sure
you’re using the
correct stop line.
Ensure nothing
is parked on the
red gridlines.

Leave equipment
organized and neatly
Aircraft marshalled parked within the
on to correct GSE parking boxes.
lead-in line.

EYE ON SAFETY  WINTER 2017 11

SEVEN STEPS TO SAFETY

SERVICE LEVEL
SAFETY
Hitesh Patel, Officer, Public Safety
Management Systems

If you’re familiar with the service levels in

our terminals, you know that there is a lot
of activity that takes place here. There are
numerous storage rooms, locker rooms, crew
rooms and a variety of airport offices. The
service level corridors are like arteries that
carry blood – in this case, people and goods
move to all areas of the terminal buildings.

The service level loading docks allow goods

that follow stringent security requirements
to enter the terminal building, which
subsequently reach our passengers. From the
loading docks, these items are delivered by
airport personnel to the various concession/
restaurant storage rooms. To move large
quantities of goods, items are palletized
and delivered via motorized pallet dollies or
forklifts. Along with these devices, there are
numerous other motorized vehicles that utilize
the service level. Located throughout
There are also many airlines, government the terminal service
agencies and support staff who traverse
the service level to get to and from their
levels, especially in
designated workspace. They, along with the high-traffic areas, are
motorized vehicles, flow to and from their markings designated
destinations and back, often crossing each
other’s paths, especially at room/hallway for pedestrian walking.
entrances and intersections.

Located throughout the terminal service

level, especially in high-traffic areas, there are
markings designated for pedestrian walking.
They may be hatch-marked or served by a
single line with a pedestrian walking symbol.
Since Toronto Pearson regularly experiences
an increase in cargo, walking space is often
encroached upon by storage materials and
there are occasions when these pedestrian walk
areas may be obstructed. In the event that
the path is obstructed, use caution whenever
venturing out of the walk area. This applies to
crossing the vehicle portion as well.

Please be mindful that these walkways are

not guaranteed safe areas and under some
circumstances may need to be encroached
upon by vehicles.

12 WINTER 2017   EYE ON SAFETY

 SEVEN STEPS TO SAFETY

CANADIAN AIRPORTS EVACUATION:

SAFETY WEEK & AIRSIDE APRON

SAFETY WEEK RECAP GATHERING
Adam Hedrick, Officer, Toronto Pearson Safety Program AREA
October 2–6, 2017 MARKINGS
Canada’s airports joined forces to strengthen safe and healthy work
Sue Peric, Associate Director,
practices among airport employees. By encouraging discussion and Operational Continuity and Emergency
the involvement of all airport workers in maintaining a safe working Management Programs
environment, we can ensure that the safety of passengers and
employees remains our top priority. Canadian Airports Safety Week In the event of an evacuation from the
(CASW) is led by the Canadian Airports Council (CAC) and was first terminal buildings and in the interest
held in 2015. This year, 29 airports participated in CASW, which ran of the safety of our passengers and
in conjunction with Airside Safety Week. employees, the GTAA has introduced
Apron Evacuation Gathering Areas. These
Each day had a different safety focus:
locations are identified by the following
Day 1: Monday, Oct. 2, 2017 – WORKER SAFETY paint markings:

Day 2: Tuesday, Oct. 3, 2017 – AIRSIDE SAFETY

Day 3: Wednesday, Oct. 4, 2017 – SECURITY SAFETY

Day 4: Thursday, Oct. 5, 2017 – HAZARD REPORTING

AND ENVIRONMENTAL SAFETY

Day 5: Friday, Oct. 6, 2017 – FOREIGN OBJECT DEBRIS

(FOD) FREE FRIDAY

Airside Safety Week also took place during this time, promoting
safety in the baggage roadways, holding mobile equipment roadeos
to test driver skills and providing opportunities for airport employees
to ride along with Airside Safety Officers. The week culminated
with an FOD walk and lunch at Terminal 3 in which more than
50 people participated.

We have received a great deal of positive feedback and by all accounts

the events of the week were very well received! The Toronto Pearson
Safety Program team was out in full force with loads of support from
our seven safety systems. Thanks to everyone who volunteered and
Passengers and employees will evacuate
played an integral part in the success of the week’s activities!
to these designated locations, unless
directed otherwise. These areas will
assist in facilitating the gathering of
passengers and are intended to minimize
the risk of harm. The locations have been
chosen away from vehicle corridors, and
in areas where people won’t get blocked
by equipment.

These markings have been identified

in the new Facility Control Measure
and Evacuation Plan, which should be
released soon.

EYE ON SAFETY  WINTER 2017 13

SEVEN STEPS TO SAFETY

ENVIRONMENT – WASTE REDUCTION WEEK

April McConkey, Technician, Audit and Environmental Management Systems

Waste Reduction Week was held from October 16 to 20
in collaboration with Partners in Project Green. The week
was a success thanks to everyone who participated. This
year, the GTAA established two locations for employees
to properly dispose of their unwanted electronic waste,
including computers, cell phones and printers, as well
as clothing, textiles and toys. In total, three full bins of
electronic waste and two full bins of clothing/textiles
were collected over the week with the e-waste being
diverted by Ontario Electronic Stewardship (OES) and
clothing/textiles by the Canadian Diabetes Association.
To help educate staff, the GTAA held a lunch and
learn with Malaz Sebai from the Toronto and Region
Conservation Authority (TRCA), providing information
about waste reduction. Participants walked away with
some fantastic prizes.

During Waste Reduction Week, we diverted:

181 kg 134 kg
OF TEXTILES OF ELECTRONICS

HERE ARE THREE TIPS FOR TACKLING TEXTILE WASTE:

DONATE RECYCLE SWAP

Give your old clothes, bags,
curtains and linens to charity.
Some organizations will accept
worn, torn or damaged textiles.
Use old T-shirts as rags for
your car, garage or cleaning,
or use them to make bags
or quilts.
Hold a clothing swap with
your friends. What may not
fit you anymore, in style or
size, may fit and agree with
a friend or a colleague.

To properly dispose of your unwanted e-waste, find your local community

recycling centre by visiting www.recyclemyelectronics.ca/on

14 WINTER 2017   EYE ON SAFETY

EYE ON SAFETY AWARDS
RECOGNITION
PROGRAM
The Safety and Security Recognition Program consists of a three-
tier award system that acknowledges and celebrates individuals
and organizations based on their behaviours and actions that
support a culture of safety and security at Toronto Pearson.

NOW ACCEPTING NOMINATIONS!

Email us at TPSP@gtaa.com or fill out a
nomination form at torontopearson.com/eos

$50 Gift Card

Awarded in eight categories that recognize
organizations or individuals at the airport
for carrying out safe/secure actions
that go above and beyond expectations.

$25 Gift Card

For actions that prevented or reduced the
impact of a potential accident/incident or
injury to persons, and/or helped maintain the
secure operation of the airport. Includes the
Suspicious Sam Award for security vigilance.

$5 Gift Card
Be caught in the act!

You could win an on-the-spot award for an

action that prevented or reduced the impact
of a potential accident/incident or injury to
person(s), and/or helped maintain the secure
operation of the airport.

EYE ON SAFETY  WINTER 2017 15

ACTIVE ASSAILANT
AWARENESS TRAINING LEAVE
SESSIONS
Learn what to do in an active assailant situation.

At Toronto Pearson, safety is our number one priority. In order

to ensure a safe working environment, the GTAA is continuing
HIDE
to host a number of open in-class Active Assailant Awareness
Training sessions.

The in-class training sessions are drop-in only, and will be offered
on a first-come, first-served basis. Each class can accommodate
25 people. The in-class session dates and times are listed below.

Alternatively, an online version of this training is available at DEFEND

www.gtaa.org/pearsonawareness. All Toronto Pearson
stakeholders are encouraged to take this course.

In-class training sessions LOCATION: T1 TCAT ROOM TIME: 2 p.m. to 3 p.m.

will take place on the
following 2018 dates: Thursday, February 8 Thursday, June 7
Thursday, March 8 Thursday, September 13
For further information,
please call 416-776-3697 or Thursday, April 12 Thursday, October 11
email zzg-securityTraining@gtaa.com. Thursday, May 10 Thursday, November 8

Emergency: 416-776-3033
Non-emergency: 416-776-3055
Report a Safety or Security Concern: Report_It@gtaa.com

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