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Core Goal Guest satisfaction
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a Customer Perspective PRICE Quality
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High standard of
Competative décor/furn
High standard of dinig
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experience
Staff
Iconic Image of a
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Boutique Hotel
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Ops activity processes defined procedure
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ti Learning & Development Human Capital
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H
o
t
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rd, and to be consistent in promotion of excellence and future development
nd motivate employees. To achieve excellent financial results
Empowerment
repeat business
Satisfaction survey
Audits
Awards
targeted audience
branded produce
trained staff
Discount Standards
guest loyalty
Lag Lead
EOS Training Activities 3 Mandays per person
Behavioral Interviews All HODS Certified Interviews
R&R 5 awards per month
9.5 OSAT
Assessment Centres