2008 PADP Objectives

Kitchen Manager

1. Business / Dept. Objective: Build Sales and Guest Counts

a. Smart Objective Description: Achieve 100% or more of the annual sales budget
b. Measurement: Annual sales dollars achieved compared to budget
i. Not meeting expectations: Below 90%
ii. Meeting some expectations: 90 to 95.9%
iii. Meeting expectations: 96 to 100%
iv. Exceeding expectations: Above 100.1%
c. Balanced Scorecard Type: Financial
2. Business / Dept. Objective: Build Sales and Guest Counts; Improve Margins
a. Smart Objective Description: Achieve annual food cost percentage within 2.5 ppts to theoretical
b. Measurement: Food cost to theoretical
i. Not meeting expectations: 2.9 or more from theoretical
ii. Meeting some expectations: 2.6 to 2.8 from theoretical
iii. Meeting expectations: 2.3 to 2.5 from theoretical
iv. Exceeding expectations: 2.2 or better
c. Balanced Scorecard Type: Financial
3. Business / Dept. Objective: Improve Guest Experience and Perception
a. Smart Objective Description: Achieve annual average GEM score at or above 65 on Taste of
Food
b. Measurement: GEM Taste of Food score compared to the following:
i. Not meeting expectations: Below 62
ii. Meeting some expectations: 62-64
iii. Meeting expectations: 65-67
iv. Exceeding expectations: 68 and above
c. Balanced Scorecard Type: Customer
4. Business / Dept. Objective: Improve Guest Experience and Perceptions
a. Smart Objective Description: Achieve zero critical and zero major violations on Ecosure Audits for
the year
b. Measurement: Average critical violations and average of major violations on combined Ecosure
Audits for the year
i. Not meeting expectations: Averaging 4 or more critical violations and/or 4 or more major
violations for the year
ii. Meeting some expectations: Average of 1-3 critical violations and/or 3 or more major
violations for the year
iii. Meeting expectations: Average of 0 critical violations and 2 major violations or less for the
year
c. Exceeding expectations: No upside
5. Business / Dept. Objective: Great Place; Great People; Great Work
a. Smart Objective Description: Achieve year end team turnover goal of 85%
b. Measurement: December YTD annualized turnover compared to chart below:
i. Not meeting expectations: 90.1% and above OR less than 10% improvement
ii. Meeting some expectations: 85.1% to 90% OR 10% improvement
iii. Meeting expectations: 81.1% to 85% OR 20% improvement
iv. Exceeding expectations: Below 85% OR greater than 20% improvement
c. Balanced Scorecard Type: People