Technical Bulletin

Date: April 2004

Type Policy Letter
√ Service Information No: TDL–0044B–B
TCL–0015B–B
Attention Service Managers ITDL-0017-B
√ Service and Parts Managers ITCL-0007-B
Page 1 of 1
Models MAH14PDAAL, MAH14PDAAQ, MAH14PDAAW, MAH14PDABL, Supersedes: TDL-0044A-B
MAH14PDABW, MAH14PDAEW, MAH14PDAGW, MAH14PDBAW, TCL-0015A-B
MAH14PDBEW, MAH14PDBGW, MAH14PDCBQ, MAH14PDCBW,
MAH14PDDWW, MAH14PDSAW, MAH14PNAEW, MAH14PNAGW,
MAH14PNAWW, MAH14PNBAW, MAH14PNBEW, MAH14PNBGW,
MAH14PNSAW, MAH14PRAWW, MAH14PSAAW, MAH14PSAGW,
Brand
MAH20PDA3W, MAH20PDAWQ, MAH20PDAWW, MAH20PDCXQ, Maytag
MAH20PDCXW, MAH20PNAWW, MAH20PRAWW, MAH20PRDWW,
MAH20PSAWW, MAH21PDA3W, MAH21PDAGW, MAH21PDAWQ,
MAH21PDAWW, MAH21PDCXQ, MAH21PDCXW, MAH21PDD3W,
MAH21PDDGW, MAH21PDDWQ, MAH21PDDWW, MAH21PDDXW,
MAH21PNAGW, MAH21PNAWW, MAH21PNDGW, MAH21PNDWW,
MAH21PRAWQ, MAH21PRAWW, MAH21PSAWW, MAH3000AAW, Product
MAH3000AEW, MAH3000AGW, MAH3000AKW, MAH3000AWA, Laundry
MAH3000AWQ, MAH3000AWW, MAH3000BGW, MAH4000AWQ, Com. Laundry
MAH4000AWW, MAH4000BWQ, MAH4000BWW, MAH5500AWW, MAH5500BWQ,
MAH5500BWW, MAH55FLBWQ, MAH55FLBWW, MAH6500AWQ, MAH6500AWW,
MAH7500AWQ, MAH7500AWW, MAH7550AAW, MAH7550AGW, MLE19PDAGW,
MLE19PDAYW, MLE19PDAZW, MLE19PDCZQ, MLE19PDCZW, MLE19PNAUW, MLE19PNAYW,
MLE19PRAYW, MLE19PRAZW, MLE2000AYW, MLE2000AZW, MLG19PDAEW, MLG19PDAGW,
MLG19PDAWW, MLG19PDAXW, MLG19PDBGW, MLG19PDCXQ, MLG19PDCXW,
MLG19PDSAW, MLG19PNAWW, MLG19PRAWW, MLG19PRAXW, MLG2000AWW,
MLG2000AXW, MLG23MNAWW

Issue Washer stops in mid-cycle and/or flashes a code.

Warranty Standard product manufacturing warranty applies.

Action The motor drive system experienced a momentary loss of neutral feed from the power cord to the
Motor Control Board. The neutral line for the Motor Control Board passes across the water valve
solenoids. Neutral to the motor drive system can be momentarily lost If there is poor crimping of any
of the wire terminals in this circuit. This situation could result in a misdiagnosis and unnecessary
replacement of the Motor or Motor Controller Board.

Current Neptune front load washers will indicate a false locked rotor signal to the Machine Control
Board. Washers with a LED display will flash code “LR” in the display. LCD washers will display
“Locked Rotor.” The earlier built front loaders will not display a code, but simply shut down in mid-
cycle or will not start.

Pull each terminal of the white wire harness connected to each water valve solenoid and verify the
wire is properly stripped and crimped to the metal terminal connector of the wire harness. Make sure
the wires fit snug on the terminals of the water valve solenoids.

A product improvement has been made to the following models. The neutral wire is routed across
the pump only, and now by passes the water valve solenoids.

MAH55FLBWQ/W ..................... Series 12

MAH5500AWQ/W ..................... Series A7
MAH6500AWQ/W ..................... Series 33
MAH7500AWQ/W ..................... Series A6