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Robbins Chapter06
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32) The major


drawback for
management with
telecommuting is
________.A)
increased cost of
office spaceB) less
direct
supervisionC)
higher turnover D)
lower
productivityE)
more hours
workedAnswer:
BDiff: 2 Page Ref:
86-87Topic:
Motivating by
Changing the
Nature of the
Work
EnvironmentAAS
CB Tag:
Reflective
Thinking Skills33)
The downside of
telecommuting
from the
employee's
perspective is
________.A) the
"out of sight/out of
mind" effectB) no
overtime earnedC)
too many
promotionsD) high
costs for computer
equipmentE) 24
hours on
callAnswer:
ADiff: 3 Page Ref:
86-87Topic:
Motivating by
Changing the
Nature of the
Work
EnvironmentAAS
CB Tag: Use of
Information
Technology34)
The underlying
logic of employee
involvement is that
by involving
workers and
increasingtheir
autonomy and
control over their
work lives,
employees will
become all of the
followingexcept
more ________.A)
motivatedB)
competentC)
productiveD)
satisfiedE)
committed to the
organizationAnsw
er: BDiff: 2 Page
Ref: 87Topic:
Employee
InvolvementAAS
CB Tag:
Reflective
Thinking Skills35)
What term is used
for a participative
process that uses
the entire capacity
of employees and
isdesigned to
encourage
increased
commitment to the
organization's
success?A)
MBOB) employee
involvementC)
reengineeringD)
OB ModE) job
sharingAnswer:
BDiff: 2 Page Ref:
87Topic:
Employee
Involvement
9Copyright © 2010
Pearson Education, Inc.
Publishing as Prentice
Hall

36) Participative
management and
representative
participation are
forms of
________.A) job
rotationB) job
enrichmentC)
employee
involvementD)
employee
recognitionE)
employee
incentivesAnswer:
CDiff: 2 Page Ref:
87Topic:
Employee
Involvement37)
What is the
distinct
characteristic
common to all
participative
management
programs?A) joint
decision makingB)
autonomyC)
empowermentD)
productivity
enhancementE)
quality
awarenessAnswer:
ADiff: 3 Page Ref:
87Topic:
Employee
Involvement38)
What is
participative
management?A) a
method of
management
where
subordinates make
corporate
decisions and
management
helpscarry out
those decisionsB)
a method of
management
where upper
management
participates in the
organization's
strategic planning
C) a method of
management
where
subordinates share
a degree of
decision-making
power withtheir
immediate
superiorsD) a
method of
management
where low-level
workers meet
occasionally with
the CEO to
discuss problems
within their
departmentE) a
method of
management
where low-level
workers are
responsible for
making corporate
policydecisionsAn
swer: CDiff: 2
Page Ref:
87Topic:
Employee
Involvement
10Copyright © 2010
Pearson Education, Inc.
Publishing as Prentice
Hall
39) A manager
introduces
participative
management in an
effort to boost
morale and
productivity.If he
wants to make sure
that it has as great
a chance of
success as possible
he should ensure
all of the following
except which of
the following?A)
The issues decided
upon must be
relevant to the
employees.B) The
employees must be
informed and
competent enough
to make
decisions.C) The
employees must be
trusted by the
manager.D) The
manager must be
trusted by the
employees.E)
There must be
representative
participation
through work
councils and board
representatives.An
swer: EDiff: 3
Page Ref:
87Topic:
Employee
InvolvementAAS
CB Tag: Analytic
Skills40) Your
supervisor has
heard that
employee
involvement is
important and you
have
beeninstructed to
research various
methods of
employee
involvement. You
are supposed to
help assistin the
analysis of the
probable effects of
each of the
programs being
considered. You
have decidedto let
employees select a
small group to
represent them and
work with
management. This
is
termed ________.
A) representative
participationB) an
ESOPC) quality
circlesD)
participative
managementE) an
AESOPAnswer:
ADiff: 2 Page Ref:
87Topic:
Employee
Involvement41)
What is the name
for employees who
sit on a company's
board of directors
and represent
theinterests of the
firm's
employees?A)
board
representativesB)
works councilsC)
quality circlesD)
union
representativesE)
board
leadersAnswer:
ADiff: 1 Page Ref:
87Topic:
Employee
Involvement
11Copyright © 2010
Pearson Education, Inc.
Publishing as Prentice
Hall
42) Research
studies conducted
on the
participation-
performance
relationship show
that the use
of participation
________.A)
enhances job
satisfactionB)
increases
motivationC) has
only a modest
influence on
employee
productivityD)
greatly influences
employee
attitudesE) lowers
costs
considerablyAnsw
er: CDiff: 2 Page
Ref: 87Topic:
Employee
InvolvementAAS
CB Tag:
Communication
Abilities43) What
does legislation
require almost
every company in
Western Europe to
do?A) Have a
form of
representative
participation.B)
Provide employee
ownership.C)
Provide
flextime.D) Set up
quality circles.E)
Have flexible
benefit
options.Answer:
ADiff: 1 Page Ref:
87Topic:
Employee
InvolvementAAS
CB Tag:
Multicultural and
Diversity
Understanding44)
What is the goal of
representative
participation?A)
for workers to own
the firms where
they work B) to
help workers' self-
esteemC) to
provide greater
motivation and
productivityD) to
redistribute power
within the
organizationE) to
empower high-
level
managersAnswer:
DDiff: 2 Page Ref:
87Topic:
Employee
Involvement45)
Works councils
and board
representatives are
the two most
common forms of
________.A)
employee
recognitionB)
representative
participationC)
participative
managementD)
job enrichmentE)
employee
benefitsAnswer:
BDiff: 2 Page Ref:
87-88Topic:
Employee
Involvement
12Copyright © 2010
Pearson Education, Inc.
Publishing as Prentice
Hall
46) Research
shows that works
councils tend to be
ineffective for
which of the
following
reasons?A)
Members of works
council tend to
side with
management when
making decisions
for fear of being
punished.B)
Works councils
represent the
wishes of
employees that are
often at odds with
the best directionof
an organization.C)
Works councils
are dominated by
management and
their input has
little impact on
employees or the
organizationD)
Works councils
insert an extra
element into
decision making
which slows the
response of
anorganization to
changing
conditions.E)
Members of works
councils are in
general not
qualified to make
large decisions
concerning
thedirection of an
organization.Answ
er: CDiff: 2 Page
Ref: 88Topic:
Employee
InvolvementAAS
CB Tag: Analytic
Skills47)
Experience shows
that the greatest
value of
representative
participation is
which of
thefollowing?A)
increased
motivationB)
increased
satisfactionC)
symbolicD)
decreased
absenteeismE)
increased
commitmentAnsw
er: CDiff: 2 Page
Ref: 88Topic:
Employee
Involvement48)
Job evaluation
establishes
________.A) the
amount of
compensation to
be paidB) external
equityC) the worth
of the job to the
organizationD)
how many tasks to
be included in a
jobE) how to
evaluate an
employeeAnswer:
CDiff: 3 Page Ref:
88Topic: Using
Rewards to
Motivate
Employees49) In a
2006 study, what
percentage of top
performers
indicated pay was
a key factor in
losing toptalent?A)
21B) 41C) 61D)
71Answer: DDiff:
2 Page Ref:
88Topic: Using
Rewards to
Motivate
Employees50)
Initially setting
pay levels requires
balancing
________.
13Copyright © 2010
Pearson Education, Inc.
Publishing as Prentice
Hall
A) the company's
budgetB) supply
and demand of
labor C) internal
and external
equityD) job worth
and demandE) job
worth and internal
equityAnswer:
CDiff: 2 Page Ref:
88Topic: Using
Rewards to
Motivate
Employees51)
Which of the
following are all
forms of variable-
pay programs?A)
piece-rate, merit-
based pay,
gainsharingB)
profit sharing,
lump-sum
bonuses, extended
vacationsC) wage
incentive plans,
flextime, piece-
rateD) retirement
benefits, extended
vacations, wage
incentive plansE)
wage rate
increases, bonuses,
flextimeAnswer:
ADiff: 1 Page Ref:
89Topic: Using
Rewards to
Motivate
Employees52)
Which of the
following is one
advantage of
variable pay plans
to management?A)
They turn fixed
labor costs into
variable labor
costs.B) They turn
low producers into
high producers.C)
They turn slow
employees into
fast employees.D)
They turn high
fixed costs into
low fixed costs.E)
They turn lower
performance into
fewer
employees.Answer
: ADiff: 3 Page
Ref: 89Topic:
Using Rewards to
Motivate
Employees53)
Which of the
following is an
example of a
piece-rate plan?A)
time and a half for
overtimeB) $2 for
each unit
producedC)
productivity
bonusD)
commissionE) $10
per hour
workedAnswer:
BDiff: 2 Page Ref:
89Topic: Using
Rewards to
Motivate
Employees
14Copyright © 2010
Pearson Education, Inc.
Publishing as Prentice
Hall
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