SYMPTOMS AND SOLUTIONS 78

Symptoms and solutions

Look in these charts for the various problems and possible actions. To learn possible causes
and solutions for a specific error condition, find the symptom in the charts and perform the
appropriate suggested actions in the order listed in the numbered steps. Verify functionality
after each numbered step. Proceed to the next numbered step only if the problem persists. For
example, in the steps:
1. Check and reseat the interface cable between the Fiery X3eTY2 and the copier.
2. Replace the interface cable.

Perform step 1, and then verify functionality. If the problem is gone, do not perform step 2.

TABLE 4: Fiery X3eTY2 error conditions

Symptom Possible cause Suggested action

LED diagnostic codes (on Fiery X3eTY2 LED display)

N OTE : If the Fiery X3eTY2 is already powered on and hanging on a diagnostic code, first perform the following actions to see if they fix the
problem:
1. Shut down the Fiery X3eTY2 and copier (see page 15).
Make sure that both the Fiery X3eTY2 power switch and the main power switch inside the copier are in the OFF position. (To access
the main power switch inside the copier, open the left front door; do not use the secondary power switch located on the top front edge
of the copier.)
2. Wait 1 full minute.
3. Move the main power switch inside the copier to the ON position. Then move the Fiery X3eTY2 power switch to the
ON position (|), and make sure that the soft power button lights up.
4. Wait approximately 5 minutes to see if the Fiery X3eTY2 reaches Idle.
5. If the problem persists, make sure that you have checked internal cable connections (see page 77).
6. If the problem persists, look up the code/symptom and suggested actions listed on the following pages.
 SYMPTOMS AND SOLUTIONS
Symptom Possible cause
LED diagnostic codes (continued)
00 When the Fiery X3eTY2 is Idle and
in operational mode, the LED
display shows 00.
If the LED display shows 00 but the
system is not functioning properly,
one or more of the following may
be the cause of the problem:
• Faulty connection between
the Fiery X3eTY2 and the copier
• Service switches are set to
Service mode
• Improper service board cable
connection
• Corrupted system software
• Missing, faulty, or dead battery
• Corrupted BIOS settings on the
motherboard
• Enclosed fan is missing or faulty
• Faulty CPU and/or CPU cooling
assembly
• Faulty HDD or HDD
connection
• Faulty motherboard
79
Suggested action
1. Check and reseat the copier interface cable connection between the
Fiery X3eTY2 and copier.
2. If the server date/time cannot be set or is slow, replace the battery
on the motherboard. Then update the date/time in server Setup
(see Configuration and Setup on the User Documentation CD).
3. Shut down and open the Fiery X3eTY2, and do the following:
– Check that the interface board is present and properly connected to
the motherboard.
– Reseat the power and data cables to the HDD. Make sure the data
cable is connected to the proper connector on the motherboard.
4. Clear the CMOS and power-up settings (see page 94).
5. Reinstall system software.
6. If no airflow or fan noise is evident at the vent holes of the chassis
where the enclosed fan is located, replace the fan.
7. Replace the copier interface cable.
8. Replace the interface board.
9. Check and reseat the CPU cooling assembly. Then clear the CMOS
and power-up settings.
10. Replace the CPU cooling assembly.
11. Replace the CPU. Then clear the CMOS and power-up settings.
12. Replace the HDD data cable.
13. Replace the HDD.
14. Replace the motherboard.
 SYMPTOMS AND SOLUTIONS
Symptom Possible cause
LED diagnostic codes (continued)
FF Possibly one of the following:
• Corrupted BIOS settings on the
motherboard
• Corrupted system software
• Missing or faulty DIMM(s)
• Faulty CPU and/or CPU cooling
assembly
• Faulty HDD or HDD
connection
• Faulty service board and/or
motherboard
• CPU missing or faulty
80
Suggested action
1. Make sure the Fiery X3eTY2 service switches are set to Normal
mode (away from “ON”).
2. Make sure the service board cable is properly connected to the
service board and motherboard.
3. Clear the CMOS and power-up settings (see page 94).
4. Reinstall system software.
5. Check the DIMM(s) and reseat them to remove any oxidation on the
connectors. Make sure the DIMM(s) are installed in the correct
slot(s).
N OTE : If a single DIMM is installed, it must be installed in the
DIMM2 slot.
6. If you have two DIMMs installed, determine if a DIMM
is at fault:
Remove the DIMM currently installed in socket DIMM1, and
reboot the system. Reboot again with the other DIMM installed in
DIMM2. If the problem is solved by one of the DIMMs, replace
the other DIMM.
If the problem persists for both DIMMs, proceed to the next step.
7. Reseat the power and data cables to the HDD. Make sure the data
cable is connected to the proper connector on the motherboard.
8. Try the following in the listed order:
– Check and reseat the CPU cooling assembly. Then clear the CMOS
and power-up settings.
– Replace the CPU cooling assembly.
– Replace the CPU. Then clear the CMOS and power-up settings.
9. Try the following in the listed order:
– Replace the HDD data cable.
– Replace the HDD.
10. Replace the service board and service board cable.
11. Replace the motherboard.
 SYMPTOMS AND SOLUTIONS
Symptom Possible cause
LED diagnostic codes (continued)
Any of the following: Possibly one of the following:
C1 • Faulty DIMM(s)
C3
49 • Faulty motherboard
Any of the following: Possibly one of the following:
4E • Faulty CPU
69
• Motherboard is faulty
23 Possibly one of the following:
• Motherboard battery is faulty
or dead
• Motherboard is faulty
Any of the following: Possibly one of the following:
25 • Interface board is improperly
8B seated in PCI slot
8F
• Interface board is faulty
• Motherboard is faulty
Any of the following: Possibly one of the following:
75 • HDD is faulty
93
• Motherboard is faulty
81
Suggested action
1. Power off/on the Fiery X3eTY2 and copier.
2. Check the DIMM(s) and reseat them to remove any oxidation on the
connectors. Then clear the CMOS and power-up settings (see
page 94).
3. If you have two DIMMs installed, determine if a DIMM
is at fault:
Remove the DIMM currently installed in socket DIMM1, and
reboot the system. Reboot again with the other DIMM installed in
DIMM2. If the problem is solved by one of the DIMMs, replace
the other DIMM.
If the problem persists for both DIMMs, proceed to the next step.
4. Replace the motherboard.
1. Power off/on the Fiery X3eTY2 and copier.
2. Check and reseat the CPU cooling assembly. Then clear the CMOS
and power-up settings (see page 94).
3. Replace the CPU. Then clear the CMOS and power-up settings.
4. Replace the motherboard.
1. Remove the battery, wait 5 full minutes, and then reinstall the
battery, making sure it is oriented correctly in the motherboard
socket.
2. Replace the battery.
3. Replace the motherboard.
1. Power off/on the Fiery X3eTY2 and copier.
2. Reseat the interface board.
3. Clear the CMOS and power-up settings (see page 94).
4. Replace the interface board.
5. Replace the motherboard.
1. Power off/on the Fiery X3eTY2 and copier.
2. Reseat the power and data cables to the HDD.
3. Clear the CMOS and power-up settings (see page 94).
4. Replace the HDD cables.
5. Replace the HDD.
6. Replace the motherboard.
 SYMPTOMS AND SOLUTIONS
Symptom Possible cause
LED diagnostic codes (continued)
Any other code not listed Motherboard is faulty
in this table
Startup
Both the copier power One of the following:
switch and Fiery X3eTY2 • Faulty cable connections
power switch are in the On
position, but the • Fiery X3eTY2 is stalled in an
incorrect power state
Fiery X3eTY2 does not
start up
Fiery X3eTY2 starts up One of the following:
and then shuts down
• Copier is powered off
• Fiery X3eTY2 is powered off
• Faulty connection between
Fiery X3eTY2 and copier
• Faulty power supply
• Faulty motherboard
• Faulty CPU
• Faulty interface board
82
Suggested action
1. Power off/on the copier.
2. Clear the CMOS and power-up settings (see page 94).
3. Replace the motherboard.
1. Check again all cables and connections. Make sure that the copier is
connected to a power source.
2. Power off/on the copier.
3. Power off/on the Fiery X3eTY2 using the Fiery X3eTY2 power
switch.
4. Firmly press the Fiery X3eTY2 soft power button once for two
seconds and then release.
If the problem persists, contact your authorized service/support
provider.
1. Make sure both the copier power switch and the Fiery X3eTY2 power
switch are in the ON position.
2. Check and reseat the interface cable between the Fiery X3eTY2 and
the copier.
3. Replace the interface cable.
4. Listen for the power supply fan and feel for air near the
Fiery X3eTY2 power switch where the power supply is located.
If you do not feel air from the power supply fan, you may have a
faulty power supply, which you will need to replace.
5. Clear the CMOS and power-up settings (see page 94).
6. Replace the motherboard.
7. Replace the CPU.
8. Replace the interface board.