Technical Handy Guide mx4141n

MX-4141N
MX-5141N
Technical Handy Guide

September 2013
Content
Machine Specification 2 MX-EB12N Mirroring Kit 31
Machine Options 4 SD Card Replacement Procedure 35
Consumables 6 CF Card Replacement Procedure 36
Initial Set-up 8 Firmware & Print Driver Revision 37
Colour Calibration 11 Test Simulation 38
Maintenance 13 Trouble Codes 45
Operating System Support 17 Sensor Location 49
Electrical 18 Jam Cause Codes 51
Coin Vend Interface 19 Repair Hints 55
Firmware Upgrade 21 Technical Bulletin Index 57
E-Manual Update 25 Document Reference 58
Watermark Update 27 Notes 59
HDD Replacement Procedure 29
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Machine Specification
MX-4141N MX-5141N
General Specification
Original paper size: Max. A3
Printed Paper Size: Tray : A3-A5R, Bypass : A3W-A5R; Long Paper (Max. 1200mm x 320mm)
Standard Paper Capacity: 1,100 (500-sheet x 2, 100-sheet Multi bypass)
Maximum Paper Capacity: 6600 (100-sheet Multi bypass, 500-sheet x 2, 1150 + 850 tandem, 3500 LCC)
Paper Weight: Tray : 60g/m2-220g/m2 Bypass : 55g/m2-300g/m2
Output Capacity: 400-sheet (centre: STD) Opt: MX-TRX2 100-sheet right tray
Warm-up Time: 28 sec 30 sec
Operation Panel: 10.1” Colour WSVGA
9,600 (equivalent) x 600 dpi (Copy),
Resolution (Max):
9,600 (equivalent) x 600 dpi or 1200x1200dpi (Printer)
Memory: SD Card: 4 GB (STD), CF Card 8GB (STD), MFP 1GB + 3GB (SOC)
HDD Capacity: 320GB
Duplex: STD (60g/m2-220g/m2)
Dimensions (WDH): 648 x 764 x 960 mm
Weight: 125kg 126kg
Average Monthly Volume: 30-70K, Max 100K 40-80K, Max 150K
Environmental
Power Consumption: Max. 1.84kW
TEC Value (Measured): 3.11kWh 4.11kWh
Noise (Measured): Ready Mode: 39.2db, Operating 57.8db (Max 72db),
Copier Specification
Copy Speed (Max.): 41 ppm (A4), 19 ppm (A3) 51 ppm (A4), 23 ppm (A3)
E-Sort / SOPM: Yes / Yes (Colour and B/W)
First Copy Time (OC): B/W: 4.7sec, Col 6.7sec B/W: 4.1sec, Col 5.7sec
First Copy Time (DSPF): B/W: 7.4sec, Col 10.3sec B/W: 6.7sec, Col 9.2sec
Continuous Copy: Max 999
Scan Resolution: Colour: 600 x 600 dpi, B/W: 600 x 400 dpi (OC), 600 x 400 dpi / 600 x 600 dpi
Zoom Range: 25 - 400% (DSPF 25 - 200%)
Tandem Copy: STD (with MX-4141/5141N series only)
Document Feeder STD: DSPF
Original capacity: Max 150 sheets (80 g/m2)
Max Replacement Speed: Copy Mode: 85 opm (B/W &Colour); Image Send: 85 opm (B/W & Colour)
Document Filing STD
Capacity: 10GB (Quick Folder) + 95GB (Main/Custom Folder)
Quick Folder: Max: 10,000 pages or 1000 files
Quick/Main Folder:
Main/Custom: Max. 20,000 pages or 3,000 files
User Registrations: 1000
Preview Thumbnails: Supported (includes Advanced Edit Mode)
Facsimile
Requirement: Opt: MX-FX11
Communication Formula: Super G3
Transmission Speed: 2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)
Dial Registration: Max 2000
Document Size: A3 - A5,
Compression: MH,MR,MMR,JBIG
Inbound Routing: Yes (TIFF, XPS & PDF Format)
PC Fax: Yes (For Windows only)
2 SHARP Document Solution Centre

Machine Specification
MX-4141N MX-5141N
Printer Specification
Print Speed (Max.): 41 ppm (A4), 19 ppm (A3) 51 ppm (A4), 23 ppm (A3)
PDL (Emulation): STD: PCL6, Adobe® PostScript®3, Opt: XPS [MX-PUX1]]
Interface: USB2.0, 10Base-T / 100Base-TX / 1000BaseT, Wireless LAN
Protocol: TCP/IP (IPv4, IPv6), IPX/SPX (Netware), Ether Talk
Windows® XP*, Windows® Vista*, Windows® 7*, Windows® 8*
Windows® Server 2003* / 2008* / 2008R2 / 2012 (*32/64bit).
Supported OS:
Mac OS X10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x.
XPS - Windows Vista only (Opt: MX-PUX1)
Bundled Utility Software Status Monitor
STD: JPEG, TIFF, PRN, PCL.PDF, Encrypted PDF & PS:
USB Direct Print (Pull):
XPS: MX-PUX1 is required.
Tandem Print: Supported (with MX-4141/5141N series only)
Pantone Colour (LUT): TBD
Airprint Support: From Q3/13 (Running change)
Sharpdesk Mobile: Supported
Network Scanner STD: Colour
Resolution: 100, 150, 200, 300, 400, 600 dpi
Mono: TIFF, XPS, PDF, PDF/A & Encrypted PDF,
Format:
Colour: TIFF, JPEG, XPS, PDF, PDF/A, Encrypted PDF & Compact PDF
Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD,
Destination:
TWAIN / WIA compliant, I-Fax (SMTP)
User Registrations: Max 500 (one touch), 500 (group)
Bundled Utility Software: Network Scan Tool, Sharpdesk v3.3 (1 license)
Wireless LAN STD
Compliant Regulation: IEEE802.11n/g/b
Transmission Method: IEEE802.11n/g: OFDM, IEEE802.11b: DSSS
Access Mode: Infrastructure mode, Software AP mode
WEP, WPA Personal, WPA Enterprise*, WPA2 Personal, WPA2 Enterprise*
Security:
* Not applicable to Software AP mode
Center Frequency/ Channel: IEEE802.11 n/g/b: 2.4 GHz / 1-13ch
IEEE802.11n max 150M bps
Transmission Rate: IEEE802.11g max. 54M bps
IEEE802.11b max 11 M bps
Output Device
Model: Opt: MXFNX9 Opt: MXFN10 Opt: MXFN11 Opt: MXFN18
Type: Inner Finisher Saddle Finisher 4K Staple Finisher 4K Saddle Finisher
Output Capacity: 500 sheets 1000 sheets 4000 sheets 4000 sheets
50 sheets 50 sheets 50 sheets multi- 50 sheets multi-
multi-staple multi-staple staple staple
A4: 50sheets / A4 : 50sheets / A4 : 50 sheets / A4 : 50 sheets /
Functionality: A3: 30sheets) , A3: 25sheets) , A3 : 30 sheets) , A3 : 30 sheets) ,
Off-set shifting, Off-set shifting, Off-set shifting, Off-set shifting,
Opt: Hole Punch Opt: Hole Punch Opt: Hole Punch Opt: Hole Punch
[MXPNX1] [MXPNX5] [MXPNX6] [MXPNX6]
Saddle Stitch Ability: N/A 15 sheets Max. N/A 15 sheets Max.
SHARP Document Solution Centre 3

Machine Options
MX-AMX1
Application Integration Module
MX-AMX2
Application Communication Module
MX-AMX3
MX-FN10 MX-FN11 MX-FN18 External Account Module
Saddle Finisher Finisher (4K) Saddle Finisher (4K)
MX-PNX5 A/B/C/D MX-PNX6 A/B/C/D MX-PNX6 A/B/C/D
Hole Punch Hole Punch Hole Punch
MX-FR42U
Data Security Kit
MX-LT10
MX-RB20 Long Paper Feed
Paper Pass Unit Tray
MX-TRX2
Exit Tray Unit
MX-KB11N
MX-FNX9 Keyboard
Inner Finisher
MX-PNX1 A/B/C/D
Hole Punch
MX-LC11
A4 LCC
MX-DE21 MX-DE23
2000 sheet A4 Tandem 2 x 500 sheet Desk
Desk
MX-PF10 MX-AM10 MX-FX11

Barcode Font Web Browsing Kit Fax Expansion
MX-PUX1 MX-EB12N MX-FWX1
XPS Expansion Mirroring Kit (HDD) Internet Fax Kit

Machine Options
MACHINE OPTIONS
Model Description Comment
MX-DE21 Stand/2000 tandem sheet paper drawer Cannot install with MXDE22/23
MX-DE22 Stand/500x1 sheet paper drawer
MX-DE23 Stand/500x2 sheet paper drawer Cannot install with MXDE21/22
MX-LC11 3,500 sheets large capacity tray
MX-TRX2 Exit tray unit
MX-LT10 Long paper feeding tray For Main Unit Bypass Tray only
MX-RB20 Paper pass unit
MX-FNX9 Inner finisher
MX-PNX1 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MX-FNX9
MX-FN10 Saddle finisher Requires MX-RB20
MX-PNX5 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MXFN10
MX-FN11 Finisher (4000 sheets) Requires MX-RB20
MX-FN18 Saddle finisher (4000 sheets) Requires MX-RB20
MX-PNX6 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MX-FN11 & MX-FN18
MX-PUX1 XPS expansion kit
MX-PF10 Barcode font kit
MX-FX11 Facsimile expansion kit
MX-FWX1 Internet-Fax expansion kit
AR-SU1 Stamp unit
MX-EB12N Mirroring kit
MX-AM10 Web browsing kit
MX-KB11N Keyboard unit N
MX-AMX1 Application integration module
MX-AMX2 Application communication module
MX-AMX3 External account module
MX-FR42U Data security kit (Commercial version)
MX-USX1 Sharpdesk Additional license kit (1 license)
MX-USX5 Sharpdesk Additional license kit (5 licenses)
MX-US10 Sharpdesk Additional license kit (10 licenses)
MX-US50 Sharpdesk Additional license kit (50 licenses)
MX-USA0 Sharpdesk Additional license kit (100 licenses)
MX-UN01A Sharp OSA-Network Scanner Tool (1 license)
MX-UN05A Sharp OSA-Network Scanner Tool (5 licenses)
MX-UN10A Sharp OSA-Network Scanner Tool (10 licenses) MX-AMX2 is required:
MX-UN50A Sharp OSA-Network Scanner Tool (50 licenses)
MX-UN1HA Sharp OSA-Network Scanner Tool (100 licenses)

Consumables
CONSUMABLES MX-4141N, MX-5141N
Product Code Description / Contents Approx. Life
MX-51GTBA Black Toner Cartridge (A4 @ 5%) 40k
MX-51GTCA Cyan Toner Cartridge (A4 @ 5%)
MX-51GTMA Magenta Toner Cartridge (A4 @ 5%) 18k
MX-51GTYA Yellow Toner Cartridge (A4 @ 5%)
PROCESS UNIT:
MX-51GVBA Black Developer 170k *
MX-51GVSA Colour Developer Kit (CMY) 140k *
MX-51GUSA Drum Unit (Complete):-
MX-31GRSA OPC Drum
170k (Mono) *
Main Charge Kit:-
140k (Colour) *
x Main charge unit
MX-510MK
x Cleaning blade AR
x Cleaning gum AS
PTC Kit:-
MX-510CU 300k
x PTC unit.
Waste Toner Collector:-
MX-510HB 50k (approx.)
x Includes LSU cleaner x 3
Ozone Filter Kit:-
MX-C31FL 360k
x Ozone filter.
FUSING UNIT:
Fusing Belt Kit:-
MX-361FB
x Fusing belt. 300k
MX-510FB
x Meandering Suppress collar x 2.
Pressure Roller Kit:-
MX-510LH x Fusing roller. 300k
x Pressure roller.
Web Cleaning Kit:-
x Web roller.
MX-510WB x Web guide shaft x 2. 300k
x Web pressure roller.
x Web pressure roller bearing x 2
TRANSFER SECTION:
Primary Transfer Belt Kit:-
MX-510B1 300k
x Primary transfer belt AR.
Primary Transfer Blade Kit:-
MX-510TL 300k
x Primary transfer blade AR.
Secondary Transfer Belt Kit:-
MX-310B2 300k
x Secondary transfer belt D3.

Consumables
CONSUMABLES: MX-4141N, MX-5141N
Product Code Description / Contents Approx. Life
MX-SCX1 Staple Cartridge (for MX-FNX9 & MX-FN10) 5000 staples (x 3)
AR-SC2 Staple Cartridge (for MX-FN11 & MX-FN18) 5000 staples (x 3)
AR-SC3 Saddle Staple Cartridge (for MX-FN10 & MX-FN18) 2000 staples (x 3)
AR-SV1 Stamp Cartridge (for AR-SU1) 2 cartridges
SERVICE ROTATION:
MX-510U1 Primary Transfer Belt Unit
MX-410U2 Secondary Transfer Belt Unit For Service Rotation
MX-511FU Fusing Unit (230v)
Notes:
* The consumable life is specified by 840K rotations therefore, the page count life indicated above is for
approx. guidance only.
Also, the consumable life may vary, depending on the document density, temperature, humidity and
machine operation.

Initial Setup
DEVELOPER SET-UP
Sim 25-02 Auto Developer Adjustment - Select CMYK.
Toner Installation must be performed after Auto Developer Adjustment is
completed.
**For optimum image quality & performance, it is recommended to setup &
install developer at the customer site.
Clean LSU Dust Proof Glass.
TONER INSTALLATION & REPLENISHMENT

Install CMYK Toner Cartridges
Caution:
DO NOT open any Exterior Cover, Power OFF/ON or enter Simulation Mode
during Initial Toner Replenishment.
PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):-
System Settings – Administrator Mode – Product Key.
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.
INITIAL SETUP
Sim 26-01 Right Tray Installation Yes/No.

Sim 26-02 LCC Installation (Paper Size):- A4.
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count).
Sim 26-50 Long Paper Support (up to 1200mm), 0 = Disable, 1 = Enable.
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-03 Process Mixed Original Printing for Duplex:-
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable.
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings.

Initial Setup
PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:-
Sim 50-28 BK MAG ADJ (Main Scan Mag).
SETUP/PRINT ADJ (Lead, Offset or All).
Manual Adjustment:-
Sim 50-10 BK MAG (inside dimension) to 240mm.
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust.
IMAGE SKEW & COLOUR REGISTRATION

Sim 61-04 Image Skew Adjustment (Black) Select A3 Paper.
Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment
Check/Adjust SKEW (CMY) so value is Close to 0 as possible
(Result=OK).
HALF TONE COLOUR CALIBRATION

Sim 46-74 Engine & Printer Colour Calibration Select FACTORY Mode.
COPY IMAGE QUALITY

Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void.
If NG, perform the following adjustments as required:-
Sim 46-01 Copy Density Adjust. (Colour).
Sim 46-02 Copy Density Adjust. (B/W).
Sim 46-09 SPF Copy Density Adjust.
Sim 50-28 OC ADJUST (Lead, Offset & Mag).
SPF ADJ:(Lead, Offset & Sub scan).
Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).:

Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.
PRINT IMAGE QUALITY

Check Image Quality (Print Mode) – Density.
Sim 64-05 PCL Density Test Page
Sim 64-06 PS Density Test Page

Initial Setup
PERIPHERAL / OPTION CONFIGURATION

FAX OPTION – MX-FX11
Sim 66-02 Fax SW Setting (Destination).
Sim 66-10 Fax Memory Clear (For Extended Memory).
Sim 66-39 Fax Destination Set.
FINISHER OPTION – MX-FNX9, MX-FN10, MX-FN11, MX-FN18

Sim 03-10 Saddle Fold/Staple Position Adjustment [MX-FN10/18 only]
Sim 26-65 Finisher Alarm Mode:-
Limit number of Copies in staple mode (ON/OFF).
EXTERNAL KEYBOARD – MX-KB11N

Keyboard Language Setting:
System Settings – Default Settings – Keyboard Select: Select English(US).
EXTERNAL ACCOUNTING MODULE – MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-
SSW 1-5 0 = Disable, 1 = Enable.
Sim 55-03 USB Card Reader detection control:-
Sim 55-03 Continuous print mode (job queuing for OSA):-
MFP DATA BACKUP
Sim 22-06 Data Simulation Print.

Device Clone & Storage Backup.
Sim 56-01 Backup EEPROM Data to HDD.

Colour Calibration
Automatic Colour Calibration - FACTORY MODE
Note: When adjusting colour balance before or after routine maintenance, always use the
recommended paper (Mondi 90gsm or equivalent) for optimum image quality.
DEFAULT COLOUR BALANCE SETTING:

Sim 63-11 [for Engine]
Sim 67-26 [for Printer]
Def 1 Standard Colour Balance setting (Default).
Def 2 Colour balance with slightly strong cyan.
Def 3 Colour balance with the emphasis on Cyan.
COLOUR BALANCE ADJUSTMENT:

Sim 46-74 [Engine & Printer]
FACTORY MODE
Place printed test pattern onto glass for both Copy &
Printer modes.
Manual Colour Calibration – SERVICE MODE
HIGH DENSITY PROCESS CONTROL:

[Execute] Sim 44-06

SERVICE MODE
Printer modes.
MANUAL COLOUR DENSITY ADJUSTMENT:

Adjust CMYK (17 points) for Copy & Printer Modes.

Colour Calibration
PRINTER DENSITY CHECK:
Sim 64-05 [PCL Printer]
Sim 64-06 [PS Printer]
SERVICE COLOUR TARGET SETTING:

Scan Test Pattern to Register Custom Service Target
DEFAULT SETTING (Service Mode):

To return machine to “Standard” setting:-
STANDARD SERVICE TARGET SETTING:

[Execute] Sim 63-08 [for Engine]

SERVICE MODE
Printer modes.

Maintenance
Maintenance Indications:
Black Drum (Counter) has reached

DK Replace Black Drum
the specified life.
Cyan Drum (Counter) has reached
DC Replace Cyan Drum Process
the specified life.
Section
Magenta Drum (Counter) has reached
DM Replace Magenta Drum. (Drum)
the specified life.
Yellow Drum (Counter) has reached
DY Replace Yellow Drum.
the specified life.
Black Developer (Counter) has reached

VK Replace Black Developer.
the specified life.
Cyan Developer (Counter) has reached
VC Process
the specified life.
Section
Magenta Developer (Counter) has reached Replace Colour
VM (Developer)
the specified life. Developer Kit.
Yellow Developer (Counter) has reached
VY
the specified life.
Fusing Belt Print Counter has reached the Replace the Fusing
FK1
specified limit. Belt Kit.
Fuser Pressure Roller Print Counter has Replace the Pressure
FK2 Fuser
reached the specified limit. Roller Kit.
Section
Fuser Web Cleaner (Counter) has reached
Replace the
FK3 the specified limit
Web Cleaning Kit
(Pop Up FK3 Error – Web End Detected)
Primary Transfer Unit Counter has reached Replace Primary Transfer

TK1
the specified limit. Belt and Blade kits. Transfer
Secondary Transfer Unit Counter has Replace the Secondary Section
TK2
reached the specified limit. Transfer Belt Kit.
TA Maintenance [All] Counter has reached specified limit

CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached the specified limits
Starting Powder:
The following starting powder should be applied to the relevant consumable item during maintenance:-
Starting Powder OPC Drum Primary Transfer Belt
MX-4141N UKOG-0312FCZZ UKOG-0123FCZZ

MX-5141N [Stearic Acid] [Kynar Starting Powder]
CAUTION:
Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium
Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

Maintenance
MX-4141N MX-5141N Description
Every Every Process Section – COLOUR:

140K* 140K* (When the Colour maintenance counter has reached the life specified).
Replace Cyan, Magenta & Yellow Drum Units (MX-51GUSA x 3) or
x OPC Drum (MX-51GRSA x 3)
x Main Charge Unit (MX-510MK x 3)
Replace C, M, Y Developer (MX-51GVSA).
Sim 24-04 Clear Drum CTRG C, M, Y (Colour) Counters.
Clear Main Charger C, M, Y (Colour) Counters.
Clear Drum Blade C, M, Y (Colour) Counters.
Clear Maintenance [Colour] Counter.
Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.
Notes: x If ALL developer is replaced at the same time, select CMYK.
x When Sim 25-02 is executed, the Developer Counter
(Sim 24-05) is also cleared automatically.
Caution:
Ensure ALL toner cartridges are removed, prior to executing Sim 25-02.
Sim 44-27 Clear Half Tone Process Correction.
Every Every Process Section -MONOCHROME:

170K* 170K* (When the Total / K maintenance counter has reached the life specified).
Replace Black Developer (MX-51GVBA).
Replace Black Drum Unit (MX-51GUSA) or
x OPC Drum (MX-51GRSA).
x Main Charge Unit (MX-510MK).
Check/Replace Waste Toner Collector (MX-510HB).
Sim 24-05 Clear Developer K (Black) Counter.
Sim 24-04 Clear Drum CTRG K (Black) Counter.
Clear Main Charger K (Black) Counter.
Clear Drum Blade K (Black) Counter.
Clear Maintenance [ALL] Counter.
Sim 25-02 Toner Concentration Auto Adjustment - Select K.
Notes: x If ALL developer is replaced at the same time, select CMYK.
x When Sim 25-02 is executed, the Developer Counter
(Sim 24-05) is also cleared automatically.
Caution:
Ensure ALL toner cartridges are removed, prior to executing Sim 25-02.
Image Quality Adjustments - ALL (After Replacement Described Above):
Sim 44-02 Image Density & Registration Sensor Adjustment.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
Sim 44-06 Process Control execution.
Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer).
Sim 46-01 Adjust Copy Exposure Density (Colour).
Sim 46-02 Adjust Copy Exposure Density (B/W).

Maintenance
Every Every Process Section:

300K 300K In addition to Total/Colour/Fuser/Transfer maintenance if indicated:-
Replace PTC unit (MX-510CU).
Sim 24-04 Clear PTC Counter.
Paper Feed & Transport:
Check/Clean Paper Dust Removal Unit.
Check/Clean all Paper Path Sensors (including Duplex unit).
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).
Sim 24-04 Clear PS Paper Counter.
General:
Clean all optics, CCD, and white reference plate.
Clean all RSPF sensors.
Fuser Section:
Replace Fusing Belt Kit (MX-361FB or MX-510FB)
x Fusing Belt
x Meandering Suppress Collar x 2
Replace Pressure Roller Kit (MX-510LH)
x Pressure Roller
x Fusing Roller
Replace Web Cleaning Kit (MX-510WB).
x Web Roller
x Web Guide Axis x2
x Web Pressure Roller
x Web Pressure Roller Bearing x2
Check & Clean Upper and Lower Thermistors.
Check & Clean Fuser Separator Pawls.
Sim 24-04 Clear Fusing Web Counter.
Clear Fusing Belt Counter.
Clear Fusing Roller Counter.
Clear Press Roller Counter.
Clear Fusing Load Counter.
Clear Fusing Web Counter.
Perform the following, only when replacing the following fuser parts
available via service parts:-
Replace Fusing Separation Pawl Lower [PTME-0313FCZZ x4]
Sim 24-04 Clear Separate Pawl Counter.
Replace Fuser Separation Plate Upper [CPLTM8010FC04]
Sim 24-04 Clear Separate Plate Counter.

Maintenance
Every Every Transfer Section:

300K 300K In addition to Total/Colour/Fuser maintenance if indicated:-
Replace Primary (Image) Transfer Belt Kit (MX-510B1).
Replace Primary Transfer Cleaning Blade Kit (MX-510TL).
Replace Secondary Transfer Belt Kit (MX-310B2).
Clean ID & Registration Sensors.
Sim 24-04 Clear TC1 Belt Counter.
Clear Trans Blade Counter.
Clear TC2 Belt Counter.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
Every Every Process Section:

360K 360K In addition to Total/Colour/Fuser/Transfer maintenance if indicated:-
Replace Ozone Filter Kit (MX-361FL).
Sim 24-04 Clear Ozone Filter Counter.

Operating System Support
Windows 7 Windows Server Apple OSX
MX-4141N Windows 8
XP / Vista 2008 2008R2 2012 10.6 Linux
MX-5141N 10.8
32/64 32/64 32/64 64 64 10.7
Sharp Advanced
Printer Language
PCL5
PCL6 9 9 9 9 9
WHQL WHQL WHQL WHQL WHQL
PS 9 9 9 9 9
PPD 9 9 9 9 9 9 9 TBD
GPD (PCL)
XPS 9*V
WHQL
PC-Fax 9*1 9*1 9*1 9*1 9*1

Sharpdesk v3.3
Composer 9 9
SAP Use SH1DN050 (PCL) or SH1HN050 (PS) Device Type
Button Manager
Twain Scan 9 9 9 9 9
[Network] WHQL WHQL WHQL WHQL WHQL
Scan to
Sharpdesk v3.3 9 9
Scan to Folder 9 9 9 9 9 9*2 9*2 9*2
Scan to FTP 9 9 9 9 9 9 9 9
Sharp OSA
Network Scan Tool 9*3 9*3 9*3 9*3 9*3
SRDM 10/13 10/13 10/13 10/13 10/13
Notes:
*1 MX-FX11 is required.
*2 Supported on Windows OS only therefore, operation is not guaranteed.
*3 MX-AMX2 is required – Client is not supported on Windows Server OS.
*V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 is required.

Electrical
High Voltage Settings
Note: The adjustment value of each colour mode is specified on the information label attached to the
MC/DV High Voltage Power PWB.
Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the values
specified, especially after replacing the PCU PWB, EEPROM or following U2 trouble.
DV BIAS VOLTAGE – SIMULATION 08-01

Actual Voltage
Item Mode Adjustment Range
MX-4141N MX-5141N
K
C
Middle Speed DV Bias Voltage -450 +/- 5V -450 +/- 5V
M
Y
0-600
K -450 +/- 5V -450 +/- 5V
C -430 +/- 5V -430 +/- 5V
Low Speed DV Bias Voltage
M -430 +/- 5V -430 +/- 5V
Y -430 +/- 5V -430 +/- 5V
MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02

Actual Voltage
Item Mode Adjustment Range
MX-4141N MX-5141N
K
C
Middle Speed MC Grid Voltage -630V +/- 5V -640V +/- 5V
M
Y
150-850
K -620V +/- 5V -620V +/- 5V
C -600V +/- 5V -600V +/- 5V
Low Speed MC Grid Voltage
M -600V +/- 5V -600V +/- 5V
Y -600V +/- 5V -600V +/- 5V

Coin Vend Interface
All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device
activates various signals to indicate paper sizes and operation.
Connector Manufacture: JST (www.jst.com)

Connector Type PND series
Connector Part Code (Wire Side) PNDP-16V-Z
Before connecting a third party auditor, the device should confirm to the following:-
1. The auditor interface should be optically isolated from the copier.

2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST comply and display the relevant safety approval mark (C-Tick, CE
or equivalent).
To enable coin vend function, test simulation 26 –03 should be set as required:-
Coin Vendor Mode

The specified Insufficient money during copy job The specified
quantity is quantity is
Diagnostic completed. Black/Colour Colour completed.
Setting Remainder of money (No money (Remainder of No money
is left remaining) money left) remaining
Condition 1 Condition 2 Condition 3 Condition 4
MODE 1 Operation 1 Operation 2 Operation 2 Operation 1
OPERATION 1 Wait for auto clear setting time

(Default 60sec – can be changed by the system setting)
OPERATION 2 Auto clear is not made.
OPERATION 3 Setting is immediately cleared.
Cont’d

Coin Vend Interface
Connector Signals
Pin No. PCU PWB (CN23)
1 + 24v Out
2 GND Out
3 CV_B/W_COPY In
4 CV_COUNT Out
5 CV_START Out
6 CV_CA Out
7 CV_COLOUR_ COPY In
8 CV_COLOUR1 Out
9 CV_STAPLE Out
10 CV_COLOUR0 Out
11 CV_DUPLEX Out
12 5v Out
13 CV_SIZE0 Out
14 CV_SIZE1 Out
15 CV_SIZE2 Out
16 CV_SIZE3 Out
Colour Signals
Colour Mode (CL-COLOR1) (CL-COLOR0)
B/W 0 0
Full Colour 1 1
Others
0 1
(Single/Two Colour)
Paper Size Signals

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE
0 0 0 0 NIL
0 0 0 1 A3
1 0 1 1 A3W
0 0 1 0 A4
0 0 1 1 LT
0 1 0 0 B4
0 1 0 1 LG
0 1 1 0 WLT
0 1 1 1 INV
1 0 0 0 B5
1 0 1 0 A5
1 0 0 1 EXTRA

Firmware Upgrade
USB Device:
1. Insert a USB memory device containing the firmware file into the main USB Port.
2. Enter Simulation 49-01.

Note: “If no USB device is detected, an error message will be displayed.
3. Using the LCD screen, browse and select the updated engine firmware file (*.sfu):-
4. The current and the updated firmware versions will be shown within the display:-
5. Select the required firmware that requires updating - Press Execute & Yes to commence the
update.
Note: If all firmware (including peripherals) require updating, select ALL (as shown):-

Firmware Upgrade
6. Firmware update progress (and remaining time) should now be displayed:-
7. Once the firmware update has completed successfully, select OK (MFP should reboot).
Firmware update is complete.

Firmware Upgrade
Network (Web Page)
1. Open a web browser and enter the following URL :-

http://ipaddress/service_login.html or http://ipaddress/service_account.html
Example: http://192.168.0.151/service_login.html
Note: If User Authentication (username & password) is enabled, open the device
webpage and “login” using the service username and password (as below):-
2. Select/Enter the “Service” Username and Password to access the Service Webpage and click
Login:-
Default Username: service
Password: service
3. When the service webpage opens, click Update of Firmware:-

Firmware Upgrade
4. Click Browse to navigate to the location of the updated firmware file and select Open:-
5. Press Execute to start the firmware update.

Note: Once the machine has entered “service download mode”, the update will commence
and the progress will be displayed.
6. When the firmware upgrade is complete, click Reboot to execute a remote restart of the
machine.
Firmware Upgrade is complete.

E-Manual Update
1. Using a PC, copy the E-Manual Update onto the root of a USB memory device (as shown).
Note: The E-Manual firmware for MX-4141/5141N series consists of 1 file (*.UAR).
2. Insert the USB memory device into a USB port on the machine and execute Simulation
49-03 [E-MANUAL UPDATE]:-
3. Select the Directory containing the update file - example shown = MANUAL.
(filename = manual_0100R200.uar):-

E-Manual Update
4. The current and updated version should then be displayed:-
5. Press Execute to commence upgrade. Update File Checking and a progress of the update will
be displayed:-
6. Once the update is complete, press OK to exit simulation mode:-
E-Manual update is complete.

Watermark Update
1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device:-
Caution: When copying the Watermark firmware/directories onto the USB drive,
do not change the folder hierarchy or files.
2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-05
[WATER MARK UPDATE]:-
Note: “If no USB device is detected, an error message will be displayed.
3. Select the Directory containing the Watermark update files:-

Watermark Update
4. The current and updated version should now be displayed. Press Execute to commence
upgrade:-
5. Update File Checking and a progress of the update will be displayed:-
6. Once the update is complete, press OK to exit simulation mode.
Watermark Update is complete.

HDD Replacement Procedure
Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD
failure. If the HDD is operating normally before replacement, backup the data and then reinstall the data
onto the replacement HDD.
The HDD contains the following data:-

Reinstall
No. Data Backup Method Data Reinstall Method
Operator
1 e-Manual Cannot be backed up Sim49-03 Service
Sim56-02 / Device cloning Sim56-02 / Device cloning
2 Address book Service
/ Storage backup / Storage backup
Image Send registration
3 data (Sender’s information, Service
meta data, etc.)
User authentication
4 Sim56-02 Sim56-02 Service
Account management
5 Japanese FEP dictionary Not available —
6 Chinese FEP dictionary Not available —
7 JOB LOG Perform via WEB PAGE —
8 JOB completion list Not available —
9 New N/A (FSS) information Not available —
10 User font (Added) Not available Perform via WEB PAGE.
11 User macro Not available Perform via WEB PAGE Service or
User
Perform via WEB PAGE or
12 Document filing Perform via WEB PAGE
Sim56-03
13 System setting data Service
14 Watermark Cannot be backed up Sim49-5 Service
15 User colour profile Not available Perform via WEB PAGE Service
Mirroring information
(When the mirroring kit is Forcible rebuilding is
16 Not available Service
installed, the mirroring performed.
information is written.)
Individual setting
17 information for direct WEB Service
browsing
Cookie file for
18 Service
OSA application
Reinstallation of
19 eOSA application file Service
application
User file saved in the SMB
20 Service
server (NAS)

1. Back up the HDD storage data before replacement:-
x Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image
Send registration data and User authentication data to USB memory.
x When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG
data to PC
Note: Document Filing data can also be backed up using SIM56-03
2. When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to
USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored
to the machine).
3. Replace the HDD.
4. Power on / Boot the MFP Device:-

x For new HDD (from service parts) only, Formatting is automatically performed.
x When using an HDD from another MFP Device, U2-05 trouble will be displayed. Use SIM16 to
cancel U2-05 trouble and then format the HDD using SIM62-01.
5. Clear the FAX/SCANNER image memory by executing SIM66-10:-

This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to
keep compliance between the HDD data and the image related memory.
6. Install the E-Manual Data onto the HDD using SIM49-03.
7. Install Watermark data onto the HDD using SIM49-05:-

U2-60 trouble will be displayed when no Watermark data is present . After installing the
Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.
8. Import the storage data backed up in Step 1.

x Use SIM56-02 or device cloning/storage backup function to import the Address book, Image
Send registration data and User authentication data etc.
x Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed
up but cannot be imported).

MX-EB12N Mirroring Kit
When the mirroring kit is installed, the two HDD units are named HDD1 (RAID/Mirroring Kit HDD) and HDD2
(Standard Machine HDD). The status of the Mirroring Kit is displayed by one of the following UI Icons within the
operation panel:-
Mirroring Kit is installed.
Mirroring Kit / HDD Trouble.
Mirroring Kit / Rebuilding - Copying the whole contents of one HDD to the other HDD.
Troubleshooting:
Use SIM62-20 to check the HDD status, and refer to the following tables to confirm the relation between
the HDD status and possible remedy :-
Status & Trouble when is displayed:-
HDD2
SIM 62-20
OK NONE REBUILDING ERROR TROUBLE
OK – A – A A
NONE A – – – –
HDD1 REBUILDING – – – – –
ERROR A – – – –
TROUBLE A – – – –
Status & Trouble when E7-03 error message is displayed:-
HDD2
SIM 62-20
OK NONE REBUILDING ERROR TROUBLE
OK B B or C B B B
NONE B or C C C C C
HDD1 REBUILDING B C F F F
ERROR B C F F F
TROUBLE B C F F D or E
Cont’d

Troubleshooting:
Case Trouble Cause Advice

One HDD status x Replace the HDD & perform the replacement
is OK. Connection failure of the procedure of the mirroring kit HDD.
A connectors and harness of the x Replace the mirroring kit and perform the
One HDD status is mirroring kit replacement procedure of the mirroring kit
NG HDD.
x Replace the cable. Remove and connect.
x Communication trouble
x Replace the HDD which indicates other than
through the SATA harness of
OK and perform the replacement procedure
HDD.
of the mirroring kit HDD or standard machine
When at least one x Trouble of HDD which
B HDD.
HDD is OK. indicates the status other than
x Replace both of the HDD of the mirroring kit
OK.
and that of the machine. Perform the
x Broken data in HDD.
replacement procedure of the mirroring kit
x RAID PWB trouble. HDD and standard machine HDD.
x Replace the cable. Remove and connect.
x Communication trouble x Check connection between the mirroring kit
through the SATA harness of and the HDD.
HDD. x Replace the HDD which indicates NONE.
x Connection failure between Perform the replacement procedure of the
When at least one
C the mirroring kit and the HDD. mirroring kit HDD or standard machine HDD.
HDD is NONE.
x HDD trouble. x Replace the mirroring kit. Perform the
x HDD SATA harness & replacement procedure of the mirroring kit
connector trouble. HDD or standard machine HDD.
x RAID PWB trouble. x Replace both of the HDD of the mirroring kit
and that of the machine.
x Replace the mirroring kit. Perform the
HDD or standard machine HDD.
When in TROUBLE- x RAID PWB trouble
D x Replace both of the HDD of the mirroring kit
TROUBLE. x (Both or one) HDD trouble and that of the machine. Perform the
HDD and standard machine HDD.
x The mirroring kit is composed
When in TROUBLE- of HDD's that have different x Replace both of the HDD of the mirroring kit
TROUBLE. mirroring information. (eg. A and that of the machine. Perform the
E replacement procedure of the mirroring kit
(Occurring when HDD which has been used in
replacing the HDD) the mirroring kit of another HDD and standard machine HDD.
machine is installed.)
x Replace the mirroring kit. Perform the
HDD or standard machine HDD.
Other than cases B, x RAID PWB trouble.
F x Replace both of the HDD of the mirroring kit
C, D, and E x Both HDD’s trouble. and that of the machine. Perform the
HDD and standard machine HDD.

HDD Replacement Procedure:
Where possible, backup the HDD storage data before replacement:-
• Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image
Send registration data and User authentication data to USB memory.
• When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG
data to PC
When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to USB
memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the
machine).
Confirm that the UI icon which indicates “HDD trouble” is displayed. Use SIM62-20 to confirm the HDD
status to determine which HDD is in trouble:-
If HDD1 is in trouble, replace the HDD of the mirroring kit.
If HDD2 is in trouble, replace the HDD of the machine.
Power off the MFP device (Primary power switch).
WHEN REPLACING THE MIRRORING KIT HDD ONLY:-
1. Using a new HDD unit from Service Spare Parts, replace the Mirroring Kit HDD.
2. Power on / Boot the MFP device:- Rebuilding is automatically executed.
3. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the
mirroring kit is displayed. Use SIM 62-20 to confirm the status of the replaced HDD is displayed
as REBUILDING.
Note: It may take approx. three hours to complete HDD “rebuilding”.
4. Once REBUILDING is complete, use SIM62-20 to confirm that the HDD status is displayed as
HDD1/HDD2=OK/OK.
WHEN REPLACING BOTH THE MIRRORING KIT AND MACHINE HDDs TOGETHER:-
1. Using a new HDD units from Service Spare Parts, replace both HDD's (and RAID PWB if required).
2. Set DIPSW1 of the mirroring kit to ON:-
3. Power on the MFP device - Forcible rebuilding is executed.

4. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the
mirroring kit is displayed.
5. Execute SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK.
6. Power OFF the MFP device (Primary power switch) and set DIPSW1 to OFF.
7. Power ON the MFP Device
8. Clear the FAX/SCANNER image memory by executing SIM66-10:-

This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to
keep compliance between the HDD data and the image related memory.
9. Install the E-Manual Data onto the HDD using SIM49-03.
10. Install Watermark data onto the HDD using SIM49-05:-

U2-60 trouble will be displayed when no Watermark data is present . After installing the
Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.
11. Import the storage data backed up in Step 1.

x Use SIM56-02 or device cloning/storage backup function to import the Address book, Image
Send registration data and User authentication data etc.
x Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed
up but cannot be imported).
Caution:
• When replacing the HDD for the mirroring kit, ensure to use a new HDD unit.
• If an HDD that has been previously used for a mirroring kit is used to replace a HDD, the
operations and the data cannot be assured and E7-A5 trouble may occur.
• If an HDD that has been previously used for a mirroring kit is installed, the original data may be
erased.
• When removing the HDD after installing the mirroring kit, be sure to remove both HDD's
together.
• If only one HDD is removed and then reinstalled, the data of both HDD's may
not be identical, causing an error.
• When removing the HDD for maintenance reasons only, disconnect the HDD SATA connector of
the MFP PWB first, and then perform the required maintenance. With this procedure, both
HDD's are disconnected from the machine.

SD Card Replacement Procedure
Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or
SD card failure. If the SD Card is operating normally before replacement, backup the data (prior to
replacing).
The SD Card includes the following data:-
Data
Partition Backup
Stored Data Reinstall
Number Method
Method
ICU firmware (Boot/Main)
SIM49-01
Lang.sfu
(BOOT
ICU firmware Graph.sfu
L-101 - cannot be
data Boot animation
installed
Boot (CN) again.)
ARM9 firmware
FAX reception
I-101 FAX/Internet Fax reception image data SIM66-62 -
data
Replacement Procedure:
When replacing the SD card, be sure to use the specified SD card supplied as a service part only.
The firmware required for booting the MFP device must be included on the SD card that is used in
this machine - Commercially available SD cards do not have this firmware data.
1. Use SIM56-02 to backup the SD card data to a USB memory device.

2. If the operation panel has HOME screen has been customised, backup the SD card data by using
the Device Clone function.
3. When there is FAX/Internet Fax data received, use SIM66-62 to back up the image data to the USB
memory (PDF file type), and then provide the PDF data to the user. (The data cannot be restored to
the machine.)
4. Replace the SD card with a new one.
5. Upgrade the firmware to the latest version.
6. Use SIM66-10 to clear the image send memory. (This is in order to obtain consistency between
the HDD data and the image related memory.)
7. Use SIM56-02 to restore the data backed up in step 1.
8. Restore the data backed up in step 2 by using Device Clone function.
Notes:
x If U2-40 or E7-07 trouble occurs and the error cannot be cancelled using SIM16, this may
indicate an issue or failure of the SD Card – replace the SD Card by following the procedure
detailed above.
Caution:
Data backed up using SIM56-02 must not be installed to another machine otherwise, the adjustment
data will be overwritten and trouble may be generated.

CF Card Replacement Procedure
Only limited data that is stored on the CF Card can be backed up and reinstalled following replacement or
CF card failure. If the CF Card is operating normally before replacement, backup the data and then
reinstall the data onto the replacement CF Card.
Partition Backup
Stored Data
Number Method
ICU firmware (Including OS section)

Log data
L-201 ICU firmware data -
Snapshot
Swap area
Font
ICU firmware fixed Web help
S-201 -
data (Pre-install) SPDL
Option Font ROM
Setting value data file
S-203 System Data (System setting/SIM setting data (Image quality SIM56-02
adjustment)/FAX Soft SW)
Replacement Procedure:
When replacing the CF card, be sure to use the specified CF card supplied as a service part only.
The firmware required for booting the MFP device must be included on the CF card that is used in
this machine - Commercially available CF cards do not have this firmware data.
1. Use SIM56-02 to backup the CF card data to the USB memory.

2. When the operation panel home screen has been customised, backup the CF card data by using
the device cloning function.
3. Replace the CF card with a new one.
4. Upgrade the firmware to the latest version.
5. Use SIM56-02 to restore the data backed up in procedure 1.
6. Restore the data backed up in procedure 2 by using the device cloning function.
Notes:
x If E7-A6 trouble occurs and the error cannot be cancelled, this may indicate an issue or failure of
the CF Card – replace the CF Card by following the procedure detailed above.

Firmware & Print Driver Revision
Engine Firmware:
Firmware ROM
ICUM MAIN 01.00.R2.00
ICUM BOOT 01.00.R2.00
ICU MAIN 01.00.R2.00
ICU BOOT 01.00.R2.00
PCU 01.00.R2.00
SCU 01.00.R2.00
DESK 01.00.R2.00
DSPF 01.00.R2.00
UI CONTENTS 01.00.R2.00
LCC [MX-LC11] 01.00.A1.00
INNER FINISHER [MX-FNX9] 01.05.02.00
SADDLE FINISHER [MX-FN10] 01.12.02.00
FINISHER 4K [MX-FN11 & MX-FN18] 01.06.02.00
SADDLE [MX-FN18] 01.01.03.00
PUNCH [MX-PNX6] 01.02.02.00
FAX MAIN [MX-FX11] 01.01.G1.00
DATA SECURITY KIT [MX-FR42U] TBD
ACU [MX-EB11] 01.00.R2.00
WATERMARK 01.00.00.00
E-MANUAL 01.10.R2.00
Print Driver:
Windows OS x86 Windows OS x64

Driver
XP, 2008, Vista, 7, 8 2008(R2), 2012, XP, Vista, 7, 8
PCL6 08.00.08.30 [WHQL] 08.00.08.30 [WHQL]
PS 08.00.08.32 [WHQL] 08.00.08.32 [WHQL]
PPD 1.5.0.8 [WHQL] 1.5.0.8 [WHQL]
PC-Fax 3.8.1.9 3.8.1.9
TWAIN 3.01.007.000 [WHQL] 3.01.007.000 [WHQL]
XPS ** 01.03.38.01 [WHQL] 01.03.38.01 [WHQL]
Sharp UD TBD TBD
Note: ** XPS driver supports Windows Vista only.

For the latest Firmware and Print Driver version(s),
please refer to the SHARP Support Website.

Test Simulation
The following pages contain information regarding test simulations. For a detailed description for each
test simulation, please refer to the MX-4141/5141N Service Manual.
Simulation Entry Method:
1. Double-click the [HOME] key. (Total use quantity/Toner remaining quantity display mode screen
will appear):-
2. Touch the VER display section (as indicated below):-
3. Touch # J J C J
* * keys:-
4. Enter a main SIM code with the 10-key pad then touch the START (MONO or COLOR) key or select
a main code from the SIM key list on the touch panel.

Test Simulation
1 Scanner Self Test 9 Duplex Operation & Test
1 Scanner operations test 3 ADU load & output check
2 Scanner sensor check
5 Scanner unit and control circuit check 10 Toner Motor Operation & Test
1 Toner motor operation check
2 SPF Self Test
1 SPF ageing test. 13 U1 Clear / Cancel
2 SPF sensor check -- Trouble cancel (U1 trouble).
3 SPF output check (motor, clutch, solenoid)
14 Clear / Cancel
3 Finisher Operation & Test -- Trouble cancel (excluding U2/PF trouble).
2 Finisher sensor check
3 Finisher output / load check 15 U6 Clear / Cancel
10 Finisher adjustment -- Trouble cancel (excluding U2/PF trouble).
4 LCC / Desk Operation & Test 16 U2 Clear / Cancel

2 LCC sensor check -- U2 trouble cancel
3 LCC output / load check
5 DTRC clutch operation check 17 PF Clear / Cancel
-- PF trouble cancel
5 Lamp Operation & Test
1 LCD/LED operation panel test 21 Maintenance Cycle Configuration
2 Heater lamp load check
1 Maintenance cycle setting
3 Scanner lamp control circuit check
4 Discharge lamp control circuit check 22 Data Output & Check
6 System Load Operation & Test 1 Counter data display
2 Jam/trouble counter display
1 Paper Feed output / load check
3 Jam history data display
2 Fan control circuit check
4 Trouble code history data display
3 Transport unit control circuit check
5 ROM version display
6 Fuser pressure release operation check
6 Data print mode
90 Reset machine to factory setting (scanner
8 SPF & Scanner output counter display
mirror unit lock position execute).
9 Paper feed counter display
10 Machine system display
7 Device Aging Operation & Test
11 Fax counter display
1 Ageing test setting 12 SPF jam history display
6 Interval ageing cycle timer set up 13 Process cartridge counter display
8 Warm up time display setting 14 Toner cartridge use status
9 Printing colour select mode (colour) 18 User data delete history
12 Document reading setting (aging) 19 Image Send counter display
25 Toner usage estimator data display
8 High Voltage Operation & Test 40 Error code list display
1 Developer bias setting and output 42 JAM/Trouble data check
2 MHV/Grid setting and output 43 JAM data details display
6 Transfer setting and output 60 Utility counter mode history data display
90 System setting list print
9 Duplex Operation & Test
2 ADU sensor check

Test Simulation
23 Data Print Mode & Check 26 Device Configuration
2 Print jam/Trouble data print mode 65 Finisher staple alarm mode set-up
80 Data print mode (paper feed) 69 Toner near end setting
71 Web browsing trial mode setup
24 Data Counter & Clear 73 Poster enlargement image loss adjustment
1 Jam/trouble counter clear 74 OSA trial mode setting
2 Paper feed counter clear 78 Remote operation (VNC) password setting.
3 Document feed & output counter clear 79 User data delete pop up display
4 Maintenance counter clear enable/disable
5 Developer counter clear
6 Copy Counter clear 30 Sensor Operation & Test
9 Print & other counter clear 1 Main unit sensor check
10 Fax counter clear 2 Paper feed sensor check (main body)
12 Document filing counter clear
15 Network scanner counter clear 40 Bypass Operation & Adjustment
25 Toner usage estimator counter clear 2 Bypass tray width adjustment
35 Toner cartridge use status clear 7 Bypass tray width detection manual setting
60 Utility counter mode history data clear
41 OSS Operation & Adjustment
25 DV Auto Adjustment & Monitor 1 Document sensor operation check
1 Toner sensor monitor (Process drive) 2 Document sensor output setup
2 Auto developer adjustment setting 3 Document sensor output display
4 Toner supply quantity data display
5 Toner density correction data display 43 Fuser Setting & Adjustment
1 Fuser temperature setup for each mode
26 Device Configuration 2 Fusing operation and preheating setup
1 Right Tray setup 20 Fuser temperature. correction for low
2 LCC paper size setup temperature & humidity (L/L)
3 Auditor setup 21 Fuser temp correction for high
5 A3 Total/Maintenance counter set-up temperature & humidity (H/H)
6 Destination set-up 24 Fuser temperature correction setting
7 Machine ID setting 31 Fuser web operation check
8 Long paper mode counter setting 32 Force operation of web cleaning (job end)
10 Network scan trial mode set-up (MX-AMX1) 35 Fusing NIP operation check
18 Toner save operation
30 CE mark control setup 44 Process Control Data
32 Fusing cleaning operation setting 1 Process control mode setting
35 Trouble memory mode setting 2 Process control sensitivity adjustment
38 Engine life over setting (Maintenance) 4 Process control initial density setup
41 Pamphlet mode AMS operation 6 High density process control correction
49 Copy speed mode setup (Postcard) 9 Process control data display
50 Function setting (B/W reverse, finisher) 12 DM data, patch/base data display
51 Serial port operation setting (for PCI) 14 Fuser temp.& humidity output data
52 Blank paper count mode setting (non 15 OPC drum idle rotation setting
printed paper – insert/cover page) 17 Process refresh execution
53 Enable/Disable auto colour calibration 21 Half tone process control registration
60 Utility counter mode setup 22 Half tone process control patch result
61 Coverage counter threshold setup 24 Half tone correction data result display

Test Simulation
44 Process Control Data 46 Copy & Image Density Adjustment
25 Initial half tone correction data display 55 Drop out colour mode adjustment for
26 Half tone process control execution Image Send mode.
27 Half tone process control correction clear 58 Copy mode pseudo resolution setting
28 Process control timing (On/Off) setting (smoothing process).
29 Enable/disable half tone correction during 59 Copy mode pseudo resolution image
each job process adjustment.
31 OPC drum deflection adjustment/check 60 Sharpness adjustment (colour auto mode)
37 DV bias correction level setting for 61 Area separation recognition setting
continuous print mode. 62 ACS operating condition setting
43 DV unit installation identification check 63 Copy low density adjustment
61 Colour image density sensor adjustment 65 Colour correction table setting.
62 Process control execution condition setting 66 Watermark adjustment for Copy/Printer
74 Copy colour balance adjustment
46 Copy & Image Density Adjustment 90 Set process operation of high compression
1 Colour copy density adjustment PDF images
2 B/W copy density adjustment 91 Adjust reproduction of black text.
4 Colour scanner density adjustment
5 B/W scanner density adjustment 48 Magnification & Motor Adjustment
8 Colour scanner balance adjustment RGB 1 Scan image magnification ratio adjust
9 Scan image density adjustment (Main scan)
10 Copy colour balance & gamma manual 5 Scan image magnification ratio adjust (Sub
adjustment scan)
16 Monochrome copy density & gamma 6 Motor rotation speed adjustment
adjustment
19 B/W auto exposure mode setup 49 Firmware & E-Manual Upgrade
21 Engine colour balance adjustment (All) 1 Firmware Upgrade Program
23 Enable/disable maximum density adjust. 3 E Manual Update Program
24 Engine half tone auto adjustment 5 Watermark Update Program
25 Single colour mode colour balance set-up 10 ACU Firmware Update Program
26 Single colour mode colour balance reset
27 Coefficient (Black edge) gamma set-up 50 Image Position Adjustment
30 Resolution adjust (sub-scan – copy mode) 1 Lead edge/copy position adjustment
32 Document background density adjust. 5 Printer lead edge adjustment (sub scan)
36 2-colour mode adjustment (Red, Black) 6 SPF Lead edge/copy position adjustment
37 B/W image reproduction adjustment 10 Print off-centre deviation adjustment.
38 Black component adjustment (Copy mode) 12 Original centre deviation adjustment.
39 Fax Image send sharpness adjustment 20 Manual colour registration adjust.
40 Fax mode exposure adjust (All modes) 22 Auto colour registration & drum adjust.
41 Fax mode exposure adjust (Normal) 24 Auto registration & drum data display
42 Fax mode exposure adjust (Fine Text) 27 Image loss adjustment (Fax/Scanner)
43 Fax mode exposure adjust (Super Fine) 28 Service adjustment (OC/SPF position)
44 Fax mode exposure adjust (Ultra Fine)
45 Fax mode exposure adjustment (600dpi) 51 Resist Roller Adjustment
46 Fax mode exposure adjustment (RGP RIP)
1 Secondary transfer voltage ON timing
47 JPEG compression rate setting
adjustment
51 Heavy paper mode gamma adjustment
2 Resist roller adjustment
52 Heavy paper mode gamma default set
54 Half tone density adjustment (dither).

Test Simulation
53 Document Feeder Adjustment 55 MFP Data Setting
6 SPF document tray size adjustment 3 Controller soft switch setting:-
7 SPF document tray size adjust value set. SW25-7 Custom Envelope size (Printer).
8 SPF scanning position adjustment 0 = Disabled, 1 = Enabled
9 SPF dirt detection setting SW26-1 Notification sound of finished
10 SPF dirt detection execution Copy job.
0 = Disabled, 1 = Enabled
55 MFP Data Setting SW26-2 Notification sound for Stop copy
1 Engine soft switch setting when no original is present
2 Scanner soft switch setting 0 = Disabled, 1 = Enabled
3 Controller soft switch setting:- SW27-8 Retain Scan to Desktop
SW1-5 Auto clear function before copy destination for a certain period
after a scan operation.
job execution:-
0 = Disabled (Default)
0 =Disabled, 1 = Enabled
1 = Enabled
SW3-6 Process mixed original size
SW28-3 Single Email alert notification for
printing for duplex mode:-
customer.
SW3-7 HP Compatibility Mode:-
1 = Enabled
SW28-4 Envelop mode – automatically
SW4-5 Paper type simplification
change to size tab screen.
selection:-
1 = Enabled
SW4-7 Paper feed size entry:-
SW28-6 Disable Multi Shot & Pamphlet
function when reprinting
SW6-1 Ethernet Speed Auto
retention data.
negotiation:-
0 = Enabled, 1 = Disabled
1 = Enabled
SW6-2 Ethernet Link Speed:-
SW28-7 The [X] keys indicating
0 = 100Base TX, 1 = 10Base T
determination of setting can be
SW6-3 Ethernet Duplex Mode:-
changed to [OK] keys
0 = Full, 1 = Half
0 = Disabled,
SW6-4 Ethernet 100/1000 Link Speed:-
1 = Enabled (Default)
0 = 100Base TX, 1 = 1000Base T
SW30-3 Hold Image Send destination
SW6-8 USB Card Reader detection
address function.
control
0 = Disabled,
1 = Enabled (Default)
SW9-5 Maintenance notification setting
10 Special Stamp setting (Taiwan only)
by Printer MIB:-
0 = Enabled, 1 = Disabled 56 MFP Data Import & Export
SW17-3 A3 / Postcard Counter Mode
1 Transfer data execute (MFP/SD Card/SRAM
0 = Disabled, 1 = Enabled
& EEPROM)
SW22-5 Display toner remaining (MFP
2 Export/Import EEPROM/SD Card & HDD
Status):-
data
0= Disabled, 1 = Enabled/Display
3 Document filing data backup to USB
SW24-7 Continuous print mode for OSA
4 Job log data backup to USB
(job queuing for external
5 Export Adjustment & Settings data to USB
accounting):-
6 Output Jam/Trouble data
0 = Job Queue Disabled
7 Export Syslog data to USB
1 = Job Queue Enabled

Test Simulation
60 Memory Operation & Test 65 LCD Operation & Adjustment
1 SDRAM read/write test (MFP PWB) 2 LCD touch panel adjustment result display
5 Operation panel key input test
61 LSU Writing Adjustment/Test
1 LSU test (Polygon & BD detection check) 66 Fax Control Settings & Adjustments
3 LSU power auto setup 1 Fax Soft SW setting
4 LSU position adjustment (CMYK) 2 Country code default set (Fax)
11 LSU power correction (automatic) 3 Fax PWB controller memory check
12 LSU power manual correction 4 Fax signal line check (Max level)
13 LSU power correction value reset/clear 5 Fax signal line check (Soft SW setting level)
6 Fax list print (confidential registration)
62 HDD Operation & Test 7 Fax memory printout (all data)
1 HDD/SD Card format 8 Fax sound message setup
2 HDD partial read/write check 9 Fax signal line check (Soft SW setting)
3 HDD read/write check (all areas) 10 Fax all memory clear
6 Smart (HDD) self diagnostic test 11 Voice signal check (line/speaker 300bps)
7 Smart (HDD) self diagnostic error log 12 Voice signal check (line/speaker 300bps)
8 HDD/SD Card format (excluding system & 13 Register dial number for Sim 66-14/15/16
operation manual area) 14 Adjust/check the time dial pulse (10bps)
10 Job completion list deletion (with job log) 15 Adjust/check the time dial pulse (20bps)
11 Document filing data deletion 16 Adjust/check the send level DTFM signal
12 Enable/disable auto format for HDD 17 DTFM signal to send to line (Max level)
trouble. 18 DTFM signal to send to line (Soft Sw level)
13 HDD format (manual area only) 21 Print various registration information
14 Delete document filing management data 22 Set the sound volume of the handset
20 Check operation of mirroring hard disk 24 Fast memory data clear
29 Fax address book clear
63 CCD Operation & Adjustment 30 Tel/LIU sensor status check
1 Shading correction data display 31 ON/OFF setting of output port (Tel/LIU)
2 Shading correction execution (force) 32 Received data check (comparison)
3 CCD gamma & colour correction adjust. 33 Busy Tone/CNG/CED/FNET detect check
4 SIT chart patch density list display 34 Display time required for sending test data
5 CCD gamma & colour correction reset. 36 Check Send/Receive from modem.
6 Print engine colour balance 39 Check Destination saved in Fax EEPROM
7 Standard target colour calibration set-up 42 Rewrite PIC program installed on Fax box
8 Standard scanner target reset (Service) 43 Write program & adjustment values to PIC
11 Colour Balance setting (Factory Mode). installed on Fax
61 Display FAX related soft switch (151-250)
64 Self Test Print 62 FAX receive data export in PDF format.
1 Test print (Colour mode)
2 Test print (B/W mode) 67 Printer Settings & Adjustments
4 Printer self print test 17 Printer NVRAM clear
5 Printer self print test (PCL) 24 Printer half tone auto adjustment
6 Printer self pint test (PS) 25 Printer half tone colour adjustment
7 Adjustment pattern print (Sim46-21) 26 Standard target select of printer half tone
auto adjustment
65 LCD Operation & Adjustment 27 Scanner target of printer calibration setup
1 LCD touch panel adjustment (Service)

Test Simulation
67 Printer Settings & Adjustments
28 Standard target of printer colour
calibration (Service)
31 Printer calibration data clear
33 Printer screen gamma adjust. (PCL/PS)
34 Engine maximum adjustment mode for
printer
36 Adjust low density section
41 Threshold value setting for printing
judgement of the black colour in B/W
printing or selected colour.
42 Gradation setting amount for the black
colour in B/W printing or selected colour.
43 Colour balance adjustment of fine B/W
printing.
45 Printer image filter and trapping
adjustment.
52 Printer default gamma check (PCL/PS)
54 Printer colour balance adjustment

Trouble Codes
A0 E7
01 PCU ROM abnormality 07 SD Card error
02 SCU ROM abnormality 10 Shading trouble (Black correction).
04 ACU/ACRE expansion ROM error 11 Shading trouble (White correction).
10 Colour profile error 14 CCD-ASIC communication error.
15 Incompatible DSK Boot and program 20 LSU laser detection error (K).
firmware version 21 LSU laser detection error (C).
17 UI data & CPU firmware inconsistency. 22 LSU laser detection error (M).
20 Firmware & EEPROM conflict (MFP) 23 LSU laser detection error (Y).
21 Firmware & EEPROM conflict (PCU) 24 LSU LD driver error (K)
22 Firmware & EEPROM conflict (SCU) 25 LSU LD driver error (C)
26 LSU LD driver error (M)
C1 27 LSU LD driver error (Y)
10 Main charger trouble (Monochrome) 28 LSU-PCU connection trouble
14 Main charger trouble (Colour) 29 LSU-ASIC frequency abnormality.
42 Image data trouble (ACRE - ASIC)
46 Image data decode error ( ACRE)
C4
47 MFP & ACRE firmware inconsistency
00 PTC trouble (TC high voltage) 48 Scanner expansion PWB (ACRE) memory
02 PTC heater open trouble error
03 PTC heater short trouble 49 Watermark data error
10 PTC no control 50 Firmware & PWB combination error
20 Primary transfer output trouble 60 MFP combination error (Firmware/PWB)
61 MFP-PCU combination error
CE 70 Scanner connection error
00 Network communication error 80 MFP-SCU communication trouble.
01 Network card is not installed or defective 90 MFP-PCU communication trouble.
02 FTP or Mail server is not found 91 Fax reception image data error
03 Specified server does not correspond 92 Copy image data error
during transmission 93 Image data process error.
04 Invalid account/password (FTP server) 94 Image data process error (import data)
05 Invalid directory entered (FTP server) 96 MFP PWB DIMM memory check error.
06 Specified mail server (POP3) is not found A0 LSU LD PWB EEPROM R/W error (K)
07 Invalid server account or password A1 LSU LD PWB EEPROM R/W error (C)
08 The specified mail server (POP3) suspends A2 LSU LD PWB EEPROM R/W error (M)
response A3 LSU LD PWB EEPROM R/W error (Y)
A5 Mirror kit HDD installation error
E6 A6 Compact Flash memory trouble
10 Shading error (Black correction)
EE
11 Shading error (White correction)
14 CCD-ASIC error EC Auto DV adjustment trouble.
EL Auto DV adjustment trouble (over toned).
E7 EU Auto DV adjustment trouble (under toned).
01 MFP image data trouble.

F1
02 HDD trouble when the mirroring kit is
installed. 00 Finisher-PCU PWB communication error.
03 HDD trouble. 03 Finisher exit roller lifting operation trouble
04 HDD-ASIC error.
Trouble Codes
F1 F2
08 Finisher staple shift motor trouble. 58 Temperature/humidity sensor trouble
10 Finisher staple operation trouble. (HUD_M/TH_M)
11 Finisher grip operation trouble. 64 Toner supply operation trouble (K)
15 Finisher exit tray lift operation trouble. 65 Toner supply operation trouble (C)
19 Finisher alignment operation trouble F. 66 Toner supply operation trouble (M)
20 Finisher alignment operation trouble R 67 Toner supply operation trouble (Y)
21 Finisher interface fan motor trouble. 70 Improper toner cartridge detection (K)
22 Finisher rear edge assist motor trouble 71 Improper toner cartridge detection (C)
23 Finisher shutter trouble 72 Improper toner cartridge detection (M)
30 Finisher-Saddle communication trouble 73 Improper toner cartridge detection (Y)
31 Saddle Finisher folding sensor trouble. 74 Toner cartridge CRUM error (K)
32 Finisher/Punch unit communication error. 75 Toner cartridge CRUM error (C)
33 Punch unit shift operation trouble. 76 Toner cartridge CRUM error (M)
34 Punch operation trouble. 77 Toner cartridge CRUM error (Y)
36 Punch paper edge detection error 78 Image density registration sensor trouble
37 Finisher data backup RAM error. 91 High density process control high voltage
38 Punch data backup RAM trouble. error (K)
39 Punch paper dust sensor trouble. 92 High density process control high voltage
41 Saddle paper positioning trouble error (C)
42 Saddle guide motor trouble 93 High density process control high voltage
43 Saddle alignment operation trouble. error (M)
44 Saddle staple motor R trouble 94 High density process control high voltage
45 Saddle staple trouble. error (Y)
46 Saddle pushing plate motor trouble
47 Saddle paper transport motor trouble. F3
50 Finisher incompatibility trouble.
12 Paper feed tray 1 lift up trouble
51 Saddle sensor connection trouble 22 Paper feed tray 2 lift up trouble
52 Finisher micro switch trouble
F6
F2
00 ICU-Fax communication trouble (ICU)
22 Discharge lamp trouble (K)
01 Fax EEPROM read/write error.
23 Discharge lamp trouble (C)
04 Fax modem operation trouble.
24 Discharge lamp trouble (M) 21 LIU & Fax soft switch error (combination)
25 Discharge lamp trouble (Y) 30 Access error to 1-chip on Fax board.
39 Process temperature sensor trouble 97 Fax Pwb compatibility trouble.
40 Toner density sensor trouble (K) 98 Improper Fax & Destination information.
41 Toner density sensor trouble (C)
42 Toner density sensor trouble (M)
H2
43 Toner density sensor trouble (Y)
45 Colour image density sensor trouble 00 Thermistor open trouble (TH_UM_AD2).
49 LSU thermistor trouble 01 Lower thermistor open trouble (TH_LM).
50 K drum phase sensor trouble 02 Thermistor open trouble (TH_US).
51 Drum phase sensor trouble (Colour) 03 Thermistor open trouble (TH_UM_AD1)
41cpm
51 Drum phase sensor trouble (Cyan) 51cpm H3
52 Drum phase sensor trouble (Mag) 51cpm 00 Fuser high temperature trouble (TH_UM).
53 Drum phase sensor trouble (Yel) 51cpm 01 Fuser high temperature trouble (TH_LM).

Trouble Codes
H3 L6
02 Sub thermistor fusing section high 10 Polygon motor trouble (LSU)
temperature (TH_US).
L8
H4 01 No Full wave signal
00 Fuser low temperature (TH_UM_AD2) 02 Full wave signal error
01 Fuser low temperature (TH_LM) 20 MFP PWB/LSU mother board
02 Sub thermistor fusing section low communication trouble
temperature (TH_US)
30 Thermistor input circuit trouble (TH_UM) PC
-- Personal counter not installed
H5
01 5 continuous (POD1 not reach) jams U1
01 Battery trouble.
H7
10 Fuser low temperature recovery error U2
(TH_UM_AD2) 00 MFP EEPROM read/write error
11 Fuser low temperature recovery error
05 Erroneous detection of account
(TH_LM)
management data
11 MFP PWB EEPROM check sum error.
L1 30 Serial number discrepancy (MFP – PCU)
00 Scanner feed trouble. 40 SD card system storage data error
41 HDD system storage data area error
L3 42 Machine adjustment data (system storage
00 Scanner return trouble. area) error
50 HDD user authentication data sum error
60 Watermark check error.
L4
80 SCU PWB EEPROM read/write error.
02 Paper feed motor trouble 81 SCU PWB EEPROM check sum error.
03 Fusing motor trouble 90 PCU PWB EEPROM read/write error.
04 DV motor trouble K 91 PCU PWB EEPROM check sum error
05 DV motor trouble CMY
06 Transfer unit lift trouble U5
07 Transfer belt motor trouble
11 Shift motor trouble 00 Document feeder unit communication
16 Fusing pressure release trouble trouble
30 Controller fan motor 16 Document feeder unit fan trouble
31 Paper exit cooling fan trouble 30 Document feeder tray lift up trouble
32 Power source cooling fan 1 trouble 31 Document feeder tray lift down trouble
34 LSU cooling fan trouble
35 Fusing cooling fan trouble U6
45 Toner cooling fan trouble (Toner cooling 00 PCU-Desk communication trouble
fan 1 or 2) 01 Desk Unit Tray 1 lift motor trouble
50 Process fan trouble 02 Desk Unit Tray 2 lift motor trouble
56 Rear cooling fan trouble 09 LCC lift motor trouble
58 Ozone exhaust fan trouble 10 Desk transport motor trouble

Trouble Codes
U6
20 LCC communication trouble
21 LCC transport motor trouble
22 LCC 24v power abnormality
50 Desk incompatibility trouble
51 LCC – Main unit combination trouble
U7
50 Communication trouble between main
unit and vendor control
51 Vendor machine error
U9
01 Touch panel trouble
UC
02 CPT - ASIC error
20 DOCC ASIC error

Sensor Location
MAIN ENGINE & DSPF:

Sensor Location
MX-DE21 DESK (TANDEM DRAWER):
MX-DE22/23 DESK:
DLUD1
DCSPD1
DSW_DSK
DPFD1
DCSPD2
DPED1
DPFD2
DLUD2
DPED2

Jam Cause Codes
ENGINE & DESK
Code Description Code Description
D1PPD1 remaining JAM
APPD1_N APPD1 not-reached JAM D1PPD1_ST1
(Tandem left tray feed paper)
D1PPD2 not-reached JAM
APPD1_S APPD1 remaining JAM D1PPD2_NT1
D1PPD2 remaining JAM
APPD2_N APPD2 not-reached JAM D1PPD2_ST1
DPFD1 not-reached JAM
APPD2_S APPD2 remaining JAM DPFD1_N4
(Desk lower tray feed paper)
CPFD1 not-reached JAM DPFD1 not-reached JAM
CPFD1_N2 DPFD1_NT1
(Main tray 2 feed paper) (Tandem left tray feed tray)
CPFD1 not-reached JAM DPFD1 remaining JAM
CPFD1_N3 DPFD1_S3
(Desk upper tray feed paper) (Desk upper tray feed paper)
CPFD1_N4 DPFD1_S4
(Desk lower tray feed paper) (Desk lower tray feed paper)
CPFD1_NT1 DPFD1_ST1
(Tandem left tray feed paper) (Tandem left tray feed paper)
CPFD1_NT2 DPFD1_ST2
(Tandem right tray feed paper) (Tandem right tray feed paper)
CPFD1 remaining JAM DPFD2 remaining JAM
CPFD1_S1 DPFD2_S4
(Main tray 1 feed paper) (Desk lower tray feed paper)
CPFD1 remaining JAM Manual feed tray paper feed JAM
CPFD1_S2 MFT
(Main tray 2 feed paper) (PPD1 not-reached)
CPFD1 remaining JAM
CPFD1_S3 MPFD_S MPFD remaining JAM
(Desk upper tray feed paper)
CPFD1 remaining JAM
CPFD1_S4 MTR_ILG Motor driver trouble JAM
CPFD1 remaining JAM
CPFD1_ST1 NO_MATCH Parameter inconsistency
CPFD1 remaining JAM POD1 JAM
CPFD1_ST2 POD1_FUS
(Tandem right tray feed paper) (Fusing winding detection)
CPFD2 JAM
CPFD2_DESK (Desk communication POD1_N POD1 not-reached JAM
abnormality detection)
CPFD2 not-reached JAM
CPFD2_N3 POD1_S POD1 remaining JAM
CPFD2_N4 POD2_N POD2 not-reached JAM
CPFD2_NT1 POD2_S POD2 remaining JAM
CPFD2_NT2 POD3_N POD3 not-reached JAM
(Tandem right tray feed paper)
CPFD2 remaining JAM
CPFD2_S2 POD3_S POD3 remaining JAM
(Main tray 2 feed paper)
PPD1 JAM
CPFD2 remaining JAM
CPFD2_S3 PPD1_LCC (LCC communication abnormality
detection)
CPFD2 remaining JAM PPD1 not-reached JAM
CPFD2_S4 PPD1_N1
(Desk lower tray feed paper) (Main traiy 1 feed paper)
CPFD2_ST1 PPD1_N2
(Tandem left tray feed paper) (Main tray 2 feed paper)
CPFD2_ST2 PPD1_N3
(Tandem right tray feed paper) (Desk upper tray feed paper)

Jam Cause Codes
ENGINE & DESK
PPD1 not-reached JAM PPD2 not-reached JAM
PPD1_N4 PPD2_NA
(Desk lower tray feed paper) (ADU refeed paper)
PPD1_NA PPD2_NL
(ADU refeed paper) (LCC feed paper)
PPD1_NL PPD2_NM
(LCC feed paper) (Manual tray feed paper)
PPD1_NM PPD2_NT1
(Manual tray feed paper) (Tandem left tray feed paper)
PPD1_NT1 PPD2_NT2
(Tandem left tray feed paper) (Tandem right tray feed paper)
PPD1 not-reached JAM PPD2 JAM
PPD1_NT2 PPD2_PRI
(Tandem right tray feed paper) (Image preparation wait timeout)
PPD1 remaining JAM PPD2 remaining JAM
PPD1_S1 PPD2_S1
(Main tray 1 feed paper) (Main tray 1 feed paper)
PPD1_S2 PPD2_S2
PPD1_S3 PPD2_S3
(Desk upper tray feed paper) (Desk upper tray feed paper)
PPD1_S4 PPD2_S4
(Desk lower tray feed paper) (Desk lower tray feed paper)
PPD1_SA PPD2_SA
(ADU refeed paper) (ADU refeed paper)
PPD1_SL PPD2_SL
(LCC refeed paper) (LCC feed paper)
PPD1_SM PPD2_SM
(Manual tray feed paper) (Manual tray feed paper)
PPD1 remaining JAM PPD2 not-reached JAM
PPD1_ST1 PPD2_ST1
(Tandem left tray feed paper) (Tandem left tray feed paper)
PPD1 remaining JAM PPD2 not-reached JAM
PPD1_ST2 PPD2_ST2
(Tandem right tray feed paper) (Tandem right tray feed paper)
PPD2 JAM
PPD2_DRUM SIZE_ILG Size irregular JAM
(Drum lock detection)
PPD2 JAM
PPD2_FIN (Finisher communication STOP_JAM Emergency stop JAM
abnormality detection)
PPD2 not-reached JAM CPFD1 not-reached JAM
PPD2_N1 TRAY1
PPD2 not-reached JAM CPFD2 not-reached JAM
PPD2_N2 TRAY2
PPD2 not-reached JAM Paper feed JAM
PPD2_N3 TRAY3
(Desk upper tray feed paper) (Desk upper tray/Tandem left tray)
PPD2 not-reached JAM Paper feed JAM
PPD2_N4 TRAY4
(Desk lower tray feed paper) (Desk lower tray/Tandem right tray)
LARGE CAPACITY CASSETTE
LCC paper feed JAM LCC remaining JAM
LCC LPFD_SL
(LPFD not-reached) (Side LCC paper feed)
INNER FINISHER
FIN_TIME Finisher paper early JAM FPPD1_S Finisher inlet port remaining JAM
FPDD_S Bundle exit remaining JAM FSTPD_S Paper exit remaining JAM
Finisher inlet port not reached
FPPD1_N FSTPLJ Staple JAM
JAM

Jam Cause Codes
1K FINISHER
FDRLMJ Paper exit roller lift motor JAM FPPD3_S Saddle paper exit remaining JAM
FGMJ Gripper motor JAM FSATPD_S Saddle transport remaining JAM

Paper attribute data reception
FIN_PAOF FSDMJ Saddle motor JAM
overflow (16 sheets)
FIN_TIME Finisher paper early reaching JAM FSPTMJ Saddle paper transport motor JAM
FPDD_S Bundle exit remaining JAM FSSMJ Stapler shift motor JAM
FPNCHJ Punch JAM FSTPLJ Staple JAM

Finisher inlet port not- reached
FPPD1_N FSSTPLJ Saddle staple JAM
JAM
FPPD1_S Finisher inlet port remaining JAM PDPPD1_N Interface inlet port not- reached JAM
FPPD2_N Saddle section not- reached JAM PDPPD1_S Interface inlet port remaining JAM
FPPD2_S Saddle section remaining JAM PDPPD2_N Interface outlet port not- reached JAM
Saddle paper exit not- reached
FPPD3_N PDPPD2_S Interface outlet port remaining JAM
JAM
4K FINISHER
Finisher inlet port not-reached
FED_N FSFS_S Saddle paper exit remaining JAM
JAM
Finisher inlet port remaining
FED_S FSHS_N Saddle transport not-reached JAM
JAM
Saddle section not-reached
FFPD_N FSHS_S Saddle transport remaining JAM
JAM
FFPD_S Saddle section remaining JAM FSSTPLJ Saddle staple JAM
Finisher paper exit not-
FHS_N FSTPLJ Staple JAM
reached JAM
Finisher paper exit remaining Interface inlet port not-reached
FHS_S PDPPD1_N
JAM JAM
Finisher paper early reaching
FIN_TIME PDPPD1_S Interface inlet port remaining JAM
JAM
Interface outlet port not-reached
FPNCHJ Punch JAM PDPPD2_N
JAM
Saddle paper exit not-reached Interface outlet port remaining
FSFS_N PDPPD2_S
JAM JAM
DOCUMENT FEEDER
ICU_REQ ICU factor stop JAM SPPD1_N SPPD1 not-reached JAM
P_SHORT Short size JAM SPPD1_S SPPD1 remaining JAM
SDFS_S Paper JAM SPPD2_N SPPD2 not-reached JAM
SPOD_N SPOD not-reached JAM SPPD2_SR SPPD2 reverse remaining JAM
SPOD_S SPOD remaining JAM SPPD3_N SPPD3 not-reached JAM

Jam Cause Codes
DOCUMENT FEEDER (Cont’d)
SPPD3_S SPPD3 remaining JAM SPPD5_S SPPD5 remaining JAM

Exposure start notification timer
SPPD4_N SPPD4 not reached JAM SPSD_SCN
end
SPPD4_S SPPD4 remaining JAM STOP_JAM Emergency stop request JAM
SPPD5_N SPPD5 not-reached JAM

Repair Hints
SPECIFICATION
Model Symptom Advice
Is it possible to Tandem
Tandem operation is only supported with
MX-4141/5141N series with another
MX-4141/5141N series only.
MX colour device?
To enable this function, change,
ALL SIM55-03 SW30-3 from 0 (default) to 1.
Is it possible to retain the Destination
Once enabled, go to System Settings-Image Send Settings-
Address (Image Send Mode), once the
Operation Settings menu and enable the “Hold Address
current Scan operation is complete?
for a while after scanning is completed” option for the
relevant Image Send mode.
TROUBLE CODES
To support MX-4141/5141N series, the Finisher/Punch
MX-FNX9
firmware must be updated to the following versions (or
MX-FN10
higher):
MX-FN11 F1-21
MX-FNX9 V01.05.01; MX-FN10 v01.12.02;
MX-FN18
MX-FN11/18 v01.06.02; MX-FN18 (Saddle) v01.01.03; MX-
MX-PNX6
PNX6 v01.02.02
DOCUMENT FILING / PUBLIC FOLDER

Unable to browse the NAS/Public
The NBT/WINS Port (Security setting) must be enabled to
Folder, even though the Public
use NAS/Public storage. For security measures, this port
Folder/NAS settings are enabled within
ALL setting is disabled as default.
the Network Settings menu.
Can you use Domain User Accounts to NAS/Public Folders support local accounts only
browse the NAS/Public Folders? (programmed on MFP)
SHARP OSA
Unable to enter the URLs for EAM
(External Accounting Mode) as the item Check the setting for Sim 26-03 (Coin Vendor Mode).
ALL
is missing from the webpage, even Ensure OUTSIDE AUDITOR is configured to None.
though MXAMX3 is enabled.
DATA SECURITY KIT

To print to a specific folder without PIN, perform the
following setting changes:-
1. Settings - Security Settings - Other Settings -
Disabling of Document Filing menu:-
When printing to a specific folder
Un tick Sharing Mode for Printer.
MX-FR42U without PIN, Error 421 occurs - only
2. User Control - Authority Group List - Add
when DSK is installed.
Authority group Registration - Job Setting -
Security - Document Filing Approval Setting
menu:-
Enable Sharing Mode.
SHARPDESK MOBILE
Which additional options are required
for full functionality when using
ALL None
Sharpdesk Mobile via the wireless
access point?

Repair Hints
EMAIL STATUS ALERTS
To enable single email alert notification for Customer
Is it possible to configure the MFP to Email address only, configure the following soft switch:-
All send only a single email alert for each SIM 55-03 SW28-3 (change from 0 to 1).
alert condition? Note: For dealer email address, multiple email
notifications will still be received.
PRINT CONTROLLER
For additional security, OSX 10.8 Mountain Lion
implemented “Gatekeeper”, which can be set to restrict
Unable to install OSX10.8 Drivers - the installation of applications/drivers from a specific
Cannot be opened because it was not source (eg Mac App Store).
downloaded from the Mac APP Store From the Security & Privacy menu (System Preferences),
error message change the "Allow Applications Downloaded From"
setting to Mac App Store and identified developers or
ALL
Anywhere.
When printing multiple page reports
from different paper trays as separate Enable (check) the following setting change on the MFP
files, is it possible to stop the MFP device:-
device from bypassing jobs held when a System Settings - Operation Settings - Disabling of Bypass
paper out condition occurs, to prevent Printing
an out of sequence output/report?

Technical Bulletin Index
Note: Excludes Part Change/Correction Information.
Reference Description Model

Document Reference
Operating System Support Reference:
GDI Graphic Display Interface.

SPLC Sharp Printer Language Control (GDI).
- Sharp Advanced Printing Language (GDI)
PCL Printer Command Language
PS Postscript 3
PPD Postscript Printer Description.
GPD Generic Printer Description (PCL).
XPS XML Paper Specification (Page Description Language)
SRDM Sharp Remote Device Manager
9 Print Driver / Application / Operation are available and supported.
9 Windows Vista or Windows 7 Drivers / Application are supported.
Print Driver / Application / Operation are not available or supported under Windows OS.
Print Driver / Application / Operation are not available or supported under Apple OSX.
Print Driver / Application / Operation are not available or supported under Linux.
Digitally Certified Print Driver is installed automatically using Plug & Play via Windows
WSUS
Update server.
WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified
WHQL
Windows Operating System is supported.
01/13 Current Release/Support Schedule - Month/Year [English only].
Note: Release schedule is subject to change without prior notice.
Useful Links (Web Addresses):
Support Website:
MFP Firmware
Service Documentation
Print Drivers
Utility Software - ǁǁǁ͘ƚƌĂĚĞŶĞƚ͘ƐŚĂƌƉ͘ĐŽ͘ƵŬͬƚĞĐŚ
Product Key Registration:-ŚƚƚƉƐ͗ͬͬĚƐĞͲƉƵď͘ƐŚĂƌƉ͘ĐŽ͘ũƉͬŬĞǇͬ
User Name: keyuser

Password: key000323
Information contained within this guide is subject to change without prior notice.
This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.
All the latest fault finding information, firmware and printer drivers
can be found on the SHARP Support Website.

Notes


Technical Handy Guide mx4141n

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Technical Handy Guide mx4141n

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MX-4141N

Technical Handy Guide

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MX-PF10 MX-AM10 MX-FX11

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Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Sim 26-01 Right Tray Installation Yes/No.

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PRINT IMAGE POSITION & MAGNIFICATION

IMAGE SKEW & COLOUR REGISTRATION

HALF TONE COLOUR CALIBRATION

COPY IMAGE QUALITY

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).:

PRINT IMAGE QUALITY

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PERIPHERAL / OPTION CONFIGURATION

FINISHER OPTION – MX-FNX9, MX-FN10, MX-FN11, MX-FN18

EXTERNAL KEYBOARD – MX-KB11N

EXTERNAL ACCOUNTING MODULE – MX-AMX3

MFP DATA BACKUP

Sim 22-06 Data Simulation Print.

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DEFAULT COLOUR BALANCE SETTING:

COLOUR BALANCE ADJUSTMENT:

Manual Colour Calibration – SERVICE MODE

HIGH DENSITY PROCESS CONTROL:

COLOUR BALANCE ADJUSTMENT:

MANUAL COLOUR DENSITY ADJUSTMENT:

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SERVICE COLOUR TARGET SETTING:

DEFAULT SETTING (Service Mode):

STANDARD SERVICE TARGET SETTING:

COLOUR BALANCE ADJUSTMENT:

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Black Drum (Counter) has reached

Black Developer (Counter) has reached

Primary Transfer Unit Counter has reached Replace Primary Transfer

TA Maintenance [All] Counter has reached specified limit

Starting Powder OPC Drum Primary Transfer Belt

MX-4141N UKOG-0312FCZZ UKOG-0123FCZZ

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Every Every Process Section – COLOUR:

Every Every Process Section -MONOCHROME:

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Every Every Process Section:

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Every Every Transfer Section:

Every Every Process Section:

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PC-Fax 9*1 9*1 9*1 9*1 9*1

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DV BIAS VOLTAGE – SIMULATION 08-01

MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02

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Connector Manufacture: JST (www.jst.com)

1. The auditor interface should be optically isolated from the copier.

Coin Vendor Mode

PC-Fax 91 91 91 91 9*1