Documente Academic
Documente Profesional
Documente Cultură
TSA UAL003298
OVERVIEW
SECURITY POLICIE
POLICIES
CARZIAGEOFWEAPOO
CARZIAGEOFWEAPOOS
SABOTAGE THREAT
UNLAWFUL INTERFERENCE
PASCNGCR MIWONDUCI
SECURITY POLICIE
POLICIES
BAGGAGE
POO267
SUBJECT TO CONFIDENTIALITY PROTECTIVE
ORDER IN ITE SEPTEMBER II LI11GATION
TSA UALOO3300 21 MC 97 AKI SDNY
DO NOT COPY OR DISCLOSE
PROHIBITED USAGE OF ALCOHOL
PERFORMANCE PROHIBITED IF
WITHIN HOUR
HOURS OF USING ALCOHOL GROUND
CREW
WITHIN HOUR
HOURS OUSING AKOHOL FLIGHT
CREW
25RATC
BY NRTSA
CONSEQU TIC ES
NO RCTUNI UNLESTHRNIL
PROFESSIONAL
PAS
PASS RTI TEST
UAL002672
PNXEDURES
BREACHE
BREACHES WHICH AFFECT UA OPERATIONS
COORDINAIE
COORDINAIES SECURITY WITHTHE LNFLIGU
P I4Y
ID BADGE
BADGES AND ACCES
DOOR ACCESS
IN AREA
AREAS NOT TO GENERAL PUBLIC
AIRPORT OPEN
NPLANEWHILEIIISONTHC
PERSON NOT
PERSONS WEARING ID
FAA FINE
FINES THE ZNOWTT OFST 1000
P
OS
LAW GRONM
COO ENIAND SCEUNTY
P XRVP IX
CTY CU
UAL002674
TSA REDA2TED SU8JEC
ORDER
TOCODENT1POTECVE
IN RE
SEPTEMBER II L1TIGATON
UAL003303 21 MC 97
DO NOT COPY OR DISCLOSE
INFLIGHT SECURITY COORDINATOR
SC
THE CAPTAIN IS THE IRTTIGU SECURITY
COORDINATOR
REVICW
REVICWS SECURITY STATU
STATUS
ACARS
KID
KI
SECURITY STATU
STATUS
UAL002675
SUBJECT TO CONFIDENTIAL1TY PROTECTIVE
ORDER IN RE SEPTEMBER II UT1GATION
TSA UAL003304 21 MC 97 AKH SDNY
DO NOT COPY OR DISCLOSE
TSA REDACTED
FLIGHT SECURITY STATU
STATUS
RIGI
CARRIAGE OF WEAPONS
WEAPON
LB UAFOZRNUR
UAFOZRNURS 4013 CMMPLEIED VD SIGNE4
US GOVUNMAIT EMPLOYEE
EMPLOYEES ARE NOT RENUIROL TO
CARRIAGE OF WEAPONS
WEAPON
CNDNCR REQUIRED OF ARMED PASSENGER
PASSENGERS
UELETSM UNIFORM ROUST KEEP WPOE
CONCOTL
USC DF WEAPON PERMIEND ONLY IN CXTMOTDINARY
BEVCRAGC
BEVCRAGCS
FEDERAL AIRMIRSHA
AIRMIRSHAS WILL AWE THAZ THE
OF THEIR PRESENCE
UAL002676
SUBJECT TO CONFIDENT1ALITY PROTECTIVE
ORDER 1N RE SEPTEMBER II LITIGATION
TSA UAL003305 21 MC 97 AKH SDNV
DO NOT COPY OR DISCLOSE
TSA REDACTED
SABOTAGE THREAT OBJECTIVE
OBJECTIVES
LDCRNIFI METHOD
METHODS FOR HANDLING SABOTAGE
THREAT RNFLIGHT
THREAT
HOWRVU
RDOYU1 IF
THC
PAS
OTH PASSAGA OVA
RR
C ZNT
UAL002677
SUBJECT TO CONFIDENTIALITY PROTECTIVE
ORDER IN RE SEPTEMBER 11 LITIGATION
RFS1 TJALOO33O6 21 MC 97 AKEI SDNY
DO NOT COPY OR DISCLOSE
TSA REDACTED
TOCONFIDENTIALITY PROTECTIVE
SUBJECT
ORDER IN RE SEPTEMBER II LITIGATION
TSA UAL003307 MC 97AKH CSDNL
DO NOT COPY OR DISCLOSE
TSA REDACTED
SPECIAL EMERGENCIE
EMERGENCIES
HIJACKING
COVEN COMMUNICATION
COMMUNICATIONS
TR3NPONDER
HOSTIIEMRSPACE
EMERGENCY AUTHORITY
UAL002579
21 MC 97 AKH SDNY
TSA UAL003308 DO NOT COPY OR DISCLOSE
SAFETY OF PASSENGER
PASSENGERS AND CREW AXE
NAT JEOPARDIZED
DEMAND
DEMANDS AFTER CONSIDENNG
TYL1
CAPTAIN
CAPTAINS AUTHORITY
CREWMCMBER
CREWMCMBERS WILL COOPERATE WITH
AUTHORITIE
AUTHORITIES TO FCILITAAE RELEASE AS SOON AS
POSSIBLE
WHEN
ILI
USCCOTNINUFLICATION
USCCOTNINUFLICATIONS
NCCESSAIY
TJZLPODCR CODE
CODES 770C ARSI 1500
RRY
PIP
STJBJEA
UAL002680 TO COF1DENT1JTY PROTEC1IVE
ORDER IN RE SEPTEMBER
LRFLOATIQN
21 MC 97 AKH SFLNY
TSA UAL003309 DO NOT COPY OR
DSCLOSE
TSA REDACTED
OBJECTIVE
OBJECTIVES
FAMILIARIZE PFLOT
PFLOTS WITH UAL POLITY
ASSAULT
MTSCONDUCT
IO CONFLICT
IDENTIFY TECHNIQUES MANAGE
SITUAXIONS
POLICIE
POLICIES ON PASSENGER
MISCONDUCT
OR CONDTNON THREATEN
THREATENS SAFETY OR COMFORT OF
OTHER PASSCNGCRC
FAR
FARS PROHIBIT THE BOARDINGOF ANY
MISCONDUCT CATEGOTY
MINOR MISCONDUCT
EXARNPK
EXARNPKS
DISORDATY COTUCT
VERBIL IBUSA
HMSSMAIC
RYT
UAL002681
SUBJECT TO CONFEDENTIALITY PROTECTIVE
ORDER IN RE SEPTEMRER II LRNOATION
TSA UALDO33JQ MC 91 AKH SDNY
DO NOT COPY OR DISCLOSE
ENTRY INTO HOSTILE AIRSPACE
AIRSPEED LES
LESS THAN 400 KNOTS
SQUAWK
SIS
OM
BREAK TIME
PASSENGER MISCONDUCT
UAL002682
TSA REDACTED
MISCONDUCT CATEGORY
VIOLATION OF FAR
FARS
EMPIE
EMPIES
OIRCLAICD NVSCONDUC
YJ
REFUSAL TO STOP SMOKING SMOKING IXS
SGI ILLUMMAIL
FAA ACTION
MISCONDUCT CATEGORY
CRIMINAL ACT
ACTS
EXAMPLE
EXAMPLES
ASSAZSH OR CREWMIBC IUCRFCNCC
P NNRI
REMOVAL OF PASSENGER
7YI
UAL002683
SUBJECT TO CONFDENTLALLTY PROTECTIVE
ORDER RN RE SEPTEMBER 11 LMGATTON
ISA UALDO33I2 21 MC 97 TAKH SDNY
DO NOT COPY OR DESCIOSE
TSAREDACTED
REMOVAL OF PASSENGER
CREWRNCMBER
CREWRNCMBERS SHALL NOT ACNVEIY PARTICIPATE
RCMOVALIFPOSSIBK
PERSIADE DCPLAXC VOLUNTARILY
PASSENGER
IF PCMTA
PCMTAS AN TAIL USE OF WOFLABLE FORCE IS
LAW OFCER
OFCERS SHALL RCTWVC BLU PASSCTIG
REMOVAL OF PASSENGER
SECUNTY CONDITION
BOTHFANTIUIAR
CSUPCRVSOR ARID CAPTAIN ARE
SE VICE PID
OIRQCET WI BE IN WHQF
WHQFS WITHIA 48 BOW
BOWS
OF IBC IG
COUZPKTE FLIGHT ANEADANI
ANEADANIS REPORT
PROTECTIVE
SUBJECT TO CONFLDENT1ALT
LITIGATION
ORDER IN RE SEPTEMBER II
IN FLIGHT ASSAULT
FOR ASSISTANCE
AIRPORT
INFLIGHT ASSAULT
FLIGHT
TV
INFLIGHT ASSAULT
DISNHANCE REPORT
WILL ASSIST
UPON ANIVAL CAPTAIN FLIGHT
AARNDAIN
AARNDAINS AND PROVIDE STATEMENT TO LAW
ENFORCEMENT OFLLCCR AS RCQWRCD
FILE PILOT
PILOTS REPORT
FOU TYT
MC97AXUSDNY
PTOO2 DO NOT COPY OR DISCLOSE
CREWMEMBER ASSAULT
PERMITTED TO DO SO BY LAW
PSDABSCNCE TO
SPPCA INCOORT
COMMISSION OF CRIME
JCN
PASSENGER AGGRESSION
LAST
LISTEN APOLOGIZE SOLVE AND THANK
UAL002686
TSA PROTECTIVE
U4L003315 SUBJECT TO CONF1DENTIIIY
UTIGATTO
ORDER IN RE SERTEM BER 11
21 MC 97 AK14 S1NX
DISCLOSE
DO NOT COPY OR
CAUSE
CAUSES OF AGGRESSIVE BEHAVIOR
NTOUCATIONDRUG
NTOUCATIONDRUGS
ETNOTONA1 SUT
FEAR ANGER RAGE FNISTAON SADNES
SADNESS
CONON
MJFLINES
MJFLINESS
CAUSE
CAUSES OF AGGRESSIVE BTHAVIOR
FAR VIOLABOE
VIOLABOES
BAG CIC
SWRGE SMOKING
NONFAR VJATJN
SEA
SEAS ASAIGNNAISA
BECALM
MAINTAIN CC COFLTT
CONSIDER CULTURSL DIFFERENCES
TSA UAL003316
21 MC AKHSDNYJ
DO NOT COPY OR DISCLOSE
PI1OT
PI1OTS LEVEL OF INTERVENTION
A1CNDITH
OBSERVATION
DIRECT MTCRVCNTICM
VABAL
PBY
ROUNDTABLE DISCUSSION
XNTRODUCFLON
INCIDENT OVERVIEW
I4FLIGHTAUENDANL
MIBIATY PASSENGER
PASSENGERS ON THEIL WAY LNNC FOR THC
HOLIDAY
HOLIDAYS
MC 97 AK11TSANY
TSA UAL003317 DO NOT COPY OR DISCLOSE
PILOT
PILOTS LEVEL OF INTERVENTION
MIENTHNT
OBSERVATION
DIRECT IATERVENTION
VAL
FEYSCJ
ROUNDTABLE DISCUSSION
INTRODUCTION
MD DENT OVERVIEW
L4 RI JDT
NX A PLANC
HOLIDAY
HOLIDAYS
UAL002689
SUBJECT TOCONF1
TSA UALOO33IS
UALOO33I
OTCCPVORDJSCL0SE
TI POO269
SURJECT TO CONFIDENTIALITY PROTECTIVE
ORDER EN RE SEPTEMBER
LITIGATION
1991 OMNIBU
OMNIBUS TRANSPOTTACION
PROAM DOT
SAFETYSENSITIVE MP1OYEE
MP1OYEES
PILOT
PILOTS
FLIGHT ATTENDANT
ATTENDANTS
AIRCIAFT MECHANIC
MECHANICS
DZPATCHCR
DZPATCHCRS
SECURITY PERSONNEL
TYPE OF TESTING
TYPES
PTEEMPLOYMENT
POETACCIDENT
REASONABLE SUSPICION
RANDOM
RENMTODURYFOFLOW
UAL002691
REFUSA REHABILITATION
TO UNDCRGOFCORNPKE
SECOND POSITIVE
VIOLATI
PLOO292
PART
OVERVIEW
THE PURPOSE OF THI
THIS CLASSROOM EXERCISE IS TO FAMILIARIZE NEW PILOT
PILOTS AND FBGHT
ATTENDANT
ATTENDANTS WITH UNITED AIRLINE
AIRLINES SECURITY POLICIE
POLICIES AND PROCEDURES
PROCEDURE PARTICULARLY AS
THEY PERTAIN TO FLIGHT CREW
CREWS PRIOR TO THI
THIS LECTUREDISCUSSION PERIOD THE STUDENT
STUDENTS
TEACHING POINT
POINTS IN THI
THIS GUIDE ARE COVERED EITHER IN THE VIDEO OR ARE FOUND IN THE
OPERATION
FKGHT OPERATIONS MANUAL PILOTS
PILOT OR THE INTLIGHT HANDBOOK FLIGHT ATTENDANT
ATTENDANTS THE
SUBJECT
SUBJECTS COVERED IN THI
THIS COURSE ARE MANDATED BY THE FAN
FANS AIR CARNER STANDARD
ONLY
PURPOSE
THE PURPOSE OF THI
THISSEGMENT IS TO MAKE STUDENT
STUDENTS AWARE OF THE
SECURITY REQUIREMENT
REQUIREMENTS WHEN THE AIRCRAFT IS ON THE GROUND STUDENT
HAS VIEWED ACCES
ACCESS CONTROL BADGING CHALLENGE PROCEDURE
PROCEDURES
VIDEO
LESSON TIME
OBJECTIVE
OBJECTIVES
IDENTIFY DUTIE
DUTIES OF GROUND SECURITY COORDINATOR
UALO02693
TSA REDACTED
TSA UAL003322
STATE THI
THIS SEGMENT OUTLINE
OUTLINES FLIGHT CREW SECURITY REQUIREMENT
REQUIREMENTS WHILE
ID BADGE REQUIREMENTS
UA STATIONS
COORDINATE
COORDINATES WITH FLIGHT CREW WHILE ON GROUND
STATE
CAIRPLANE PREFFLGHT
UNAUTHORIZED
INSPECTION
INSPECTIONS
PERSON
PERSONS
RE4UIRD
ON BOARD
AUTHORITIES
TSA UAL3323
TS4 SUBJECT TO CONFIDENTIALITY PROTECTIVE
REDACTION ORDER IN RE SEPREMBER LITIGATION
SDN
II
MCI AKU
DO NOT COPYOR DISCLOSE
UAL002694
FLIGHT SECURITY REQUIREMENT
REQUIREMENTS
PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO ADVISE STUDENT
STUDENTS ON HOW SECURITY
BE COMMUNICATED TO THE AND THE
CONDITION
CONDITIONS MAY AIRPLANE
OF OFFICIAL
OFFICIALS WHO ARE TO WEAPON
WEAPONS ON
REQUIREMENT
REQUIREMENTS PERMITTED CARRY
LESSON TIME
IDENTIFY REQUIREMENT
REQUIREMENTS OF OFFICIAL
OFFICIALS PERMITTED TO CARRY WEAPON ON
WEAPONS
BOARD AIRCRAFT
INTRODUCTION
STATE THI
THIS SEGMENT DESCRIBE
DESCRIBES THE MEAN BY WHICH
MEANS THE SECURITY STATU
STATUS
MANIFEST
TS UAL00332
UAL00332S
2IMC
RE SEPTEMBER
97 AUT SDJ
DO T4OT COP ORD1SCL0
STATE CERTAIN GOVERNMENTAL OFFICIAL
OFFICIALS ARE PERMITTED TO CARRY WEAPON
WEAPONS
ON BOARD
CUSTOMER SERVICE MUST ENSURE ALL REQUIREMENT
REQUIREMENTS ARE MET
UA FORM 4013 REQUIRED EXCEPT FOR GOVERNMENT
EMPLOYEE
EMPLOYEES AND MUST BE SUBMITTED TO CREW SO THEY ARE AWARE OF
UAL002696
TSA UAL003325
SU
MC 97 AKU SDN
DTSCLOSE
DO NOT COPY
FLIGHT DECK ADMITTANCE
PURPOSE
THE PURPOSE OF THIS
THI SEGMENT IS TO MAKE FLIGHT MEMBER
CREW MEMBERS AWARE OF
VARIOU PERSONS
THE VARIOUS PERSON WHO MAY BE ADMITTED TO THE FLIGHT DECK DURING THE
VARIOU
VARIOUS PHASE
PHASES OF FLIGHT
LESSON TIME
OBJECTIVE
OBJECTIVES
IDENTIFY PERSON
PERSONS ALLOWED IN COCKPIT ONLY WHEN AIRCRAFT ABOVE
10000
IDENTIFY DOCUMENT
DOCUMENTS REQUIRED FOR COCKPIT ACCESS
INTRODUCTION
STATE THI
THIS COVER
SEGMENT COVERS INFORMATION ON WHAT PERSON
PERSONS ARE
PERMITTED ENTRY TO THE FLIGHT DECK WHEN THEY ARE PERMITTED ENTRY AND
DOCUMENT
WHAT DOCUMENTS THEY NEED TO PRODUCE PRIOR TO BEING AFLOWED ENTRY
REFERENCEFOM PAGE
PAGES 01818284 IH PAGE
FLIGHT
FLIGHTS WHILE PERFORMING OFFICIAL DUTIE
DUTIES
REPRESENTATIVE
REPRESENTATIVES OF THE NATIONAL TRANSPORTATION SAFETY BOARD
NTSB
OMC COUPON
UAL002697
FAA FORM 843013 PLU
PLUS FAA IDENTIFICATION
TSA UAL003326
FLIGHT
ATTENDANT
ATTENDANTS AND FA TRAINEE
TRAINEES PERMITTED ACCES
ACCESS WHEN
AIRCRAFT ABOVE 100001
OTHER PERSON
PERSONS AUTHONZED COCKPIT ACCES BUT
ACCESS NOT OMC FAA
FORM
FORMS 70001 OR 84306 METER FROM WHQVF OR WHQDD
REQUIRED
EMPLOYEE
EMPLOYEES OF SOME GOVERNMENT AGENCIES
EMPLOYEE
EMPLOYEES OF AIRLINE LABOR UNIONS
EMPLOYEE
EMPLOYEES OF AIRFRAME AND ENGINE MANUFACTURERS
ERNPKYEE
ERNPKYEES OF RESEARCH ORGANIZATIONS
EMPLOYEE
EMPLOYEES OF OTHER AIRLINERELATED BUSINESSES
WEATHER FORECASTERS
OO2698
TSA UAL003327
TO CONFIDENTIALITY PROTECTIVE
SUBJECT
ORDER IN RE SEPTEMBER II LRNOATION
21 MC 97 AKH SDNY
DO NOT COPY OR DISCLOSE
INFLIGHT SECURITY COORDINATOR
PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO ACQUAINT THE STUDENT WITH THE DUTIE
DUTIES
AND RESPONSIBILITIE
RESPONSIBILITIES OF THE INFLIGHT SECUNTY COORDINATOR ISC THS IS
LESSON TIME
OBJECTIVE
OBJECTIVES
IDENTIFY RESPONSIBILITIE
RESPONSIBILITIES OF THE INFLIGHT COORDINATOR
SECURITY
INTRODUCTION
STATE THI
THIS COVER
SEGMENT COVERS THE DUTIE
DUTIES AND RESPONSIBILITIE
RESPONSIBILITIES OF THE IN
FLIGHT SECURITY COORDINATOR OR ISC
STATE THE CAPTAIN IS THE LN4LIGHT SECURITY COORDINATOR THE ISO WILL
BRIEF
BRIEFS CREW ON HOW TO MANAGE INCIDENTS
SUBMIT
SUBMITS CAPTAIN
CAPTAINS POFO IY SIGNIFICANT INCIDENTS
UALO02699
TSA UAL003328
CTO
SUBJECT TO COJFLDEN11ALITY PROTECTIVE
1SPVV ORDER IN RE SEPTEMBER 11 LITIGATION
21 MC 97 AKH S F3NY
DO NOT COPY OR DISCLOSE
SABOTAGE THREAT
PURPOSE
THE PURPOSE OF THI
THIS SEGMENT IS TO INTRODUCE THE STUDENT
STUDENTS TO THE
PROCEDURE
PROCEDURES AND POLICIE
POLICIES UNITED UTILIZE
UTILIZES THE EVENT OF SABOTAGE
THREAT
LESSON TIME1
CJ
OBJECTIVE
OBJECTIVES
IDENTIFY METHOD
METHODS FOR HANDLING SABOTAGE THREAT ON THE GROUND J
IDENTIFY METHOD
METHODS FOR HANDLING SABOTAGE THREAT IN FLIGHT
INTRODUCTION
STATE THI
THIS COVER
SEGMENT COVERS INFORMATION ON HOW UNITED WILL HANDLE
DEPLANING PASSENGER
PASSENGERS GROUND PERSONNEL WILL ADVISE PREFERRED
RO1 PROCEDURE
PROCEDURES TO FOLLOW PRIOR TO LANDING
CONFIRM DISPATCH HAS ALERTED GROUND PERSONNEL AND
TOWER
INFORM FLIGHT ATTENDANT
ATTENDANTS SO THEY WILL EXPEDITE DEPLANING
OBTAIN TAXI ROUTE AND PARKING LOCATION FROM TOWER
PROCEDURE
PROCEDURES TO FOLLOW AFTER LANDING
INFORM PAX OF THREAT
UPLOO27OL
TSA UALOO333O
LESSON
TIME1
OBJECTIVE
TDENTIFY WEAPON AND
WEAPONS EXPLOSIVE DEVICES
INTRODUCTION
STATE THI
THIS SEGMENT REVIEW
REVIEWS THE CHARACLERISTIC
CHARACLERISTICS OF WEAPON
WEAPONS
AND BOMBS
TSA REDACTED
UAL002702
ISA UAL003331
10
PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO REVIEW THE PROCEDURE
PROCEDURES TO BE
LESSON
OBJECTIVE
OBJECTIVES
IDENTIFY PROCEDURE
PROCEDURES FOR SUSPECTED BOMB FOUND ON BOARD AIRCRAFT
INTRODUCTION
RGE VIDEO
PAGES EMLR81O
FOM PAGE PAGES
UAL002703
21 MC 7 AK HSDNY 11
DO NOT COPY OR DISCLOSE
PURPOSE
FOR
THS SEGMENT IS TO REVIEW THE PROCEDURE
PROCEDURES
THE PURPOSE OF
CAN BE MOVED
LESSON TIME
LNTRODUCTON
OF THE
WE WILL REVIEW THE HIGHLIGHT
HIGHLIGHTS
UNITED TO
VIDEO AND THE PROCEDURE
PROCEDURES
FOLLOW
LOCATMI
LOCATMIS ARE IN FOM PAGE EMT R9
CRCO
TSA UAL003333
UAL002704
UAL002705
S
ISA UAL003334
1I1
SUBJECT TO CONFDE4TIAUTY PROTECTIVE
ORDER TH1 RE SEPTEMBER II LITIGATION
21 MC 97 AKH SDNY
DO NOT COPY OR DISCLOSE
13
PART II
HANDLING HIJACKING
PURPOSE
THE PURPOSE OF THI
SEGMENT IS
THIS TO COVER UAL POLICIE
POLICIES AND
PROCEDURE
PROCEDURES TO BE USED IN CASE OF HIJACKING
LESSON TIN
OBJECTIVE
IDENTIFY METHOD
METHODS AT HANDLING HIJACKING
INTRODUCTION
PROCEDURE
PROCEDURES TO BE FOLLOWED DURING HIJACKING
GOVERNMENT AGENCIE
AGENCIES
ALL CREWMEMBER
CREWMEMBERS SHOULD COOPERATE WITH AUTHORITIE
AUTHORITIES
ICOMMUNICATION
ICOMMUNICATIONS WHEN NECESSARY
CRCO
1SK
TRANSPONDER
LES
LESS THAN 400 KNOTS
AIRSPEED
BETWEEN 10000 AND 25000 FEET
J
ALTITUDE
ON 121
041002707
ISA UAL003336
15
THE COMMON STRATEGY
PURPOSE
THI THE INFORMATION
THE PURPOSE OF THIS SEGMENT IS TO RECAP
LESSON TIMEF
OBJECTIVE
OBJECTIVES
INTRODUCTION
STATE THI
THIS SEGMENT HIGHLIGHT
HIGHLIGHTS THE MAJOR POINT
POINTS OF THE
ARE
PREPARATION BEGIN
BEGINS PRIOR TO DEPARTURE
THE
INVOLVE
INVOLVES THE CREW THE COMPANY GROUND PERSONNEL
LILLIJILLJIJJLIUJL
PREFERRED AND PARKING LOCATIONS
LANDING
DONT DISCUS
DISCUSS THI
THIS STRATEGY WITH OU
POO278
TSA UAL003337
16
NEGOTIATION
HOSTAGE NEGOTIATIONS AND VICTIMOLOGY
PURPOSE
WITH THE
THI
THIS SEGMENT IS TO REVIEW WAY
WAYS TO COPE
THE
HOSTAGE SITUATION AS DESCRIBED IN
OGF VIDEO
TMHOSTAGE SYC
LESSON TIME
OBJECTIVE
SITUATION
IDENTIFY THE HOSTAGE
THE HOSTAGE
DESCRIBE HOW TO COPE WITH
SITUATION
INTRODUCTION
SITUATION
HOSTAGE
PSYCHOLOGY VIDEO
REFERENCE HOSTA9E
NE VIDEO INSTRUCTED US TO
STATE DURING 1H
MAINTAIN FLEXIBILITY
UALOO27O9
TSA UAL003338
21 MC 97 AKH SLNX
DO NOT COPY OR DISCLOSE
17
STATE TO COPE DURING SHOULD
ESTABLISH COHESION
GROUP
GET DOWN
MAINTAIN SELFCONTROL
ASSIST OTHERS
RECOGNIZE PROBLEM
PROBLEMS HOSTAGE
HOSTAGES MAY HAVE AFTER THEIR
ORDEAL
LJALOO271O
18
HANDLING PASSENGER MISCONDUCT
PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO TEACH THE STUDENT
STUDENTS HOW TO
LESSON TIME
OBJECTIVE
OBJECTIVES
IDENTITY OPTION
OPTIONS WHEN EMPLOYEE IS ASSAULTED BY PASSENGER
INTRODUCTION
CATEGORIE
CATEGORIES OF MISCONDUCT
REMOVAL OF PASSENGERS
DEFUSING SITUATIONS
FILING CHARGES
STATE UNITED
UNITEDS PLIDE
PLIDES ONPASENGRMISCONDUET
DO NOT CARRY PASENGER WHOSE CONDUCT OR CONDITION
THREATEN
THREATENS SAFETY OR COMFORT OF OTHERS
HANDLING DIFFERENT
CATEGORIE
CATEGORIES OF MISCONDUCT
CRIMINAL ACT
ACTS CSS AND FBI LAWENFORCEMENT
TSA REDACTION MEET THE FLIGHT
21 MC 91 AKHSAAY
DO NOT COPY OR DISCLOSE
TSA THLOO334
19
1JAL00271
IT UNAUTHORIZED FIREARM
DISPATCH
OBTAIN WINES
WINESS STATER
COMPLETE CAPTAIN
CAPTAINS REPORT
SAFETY
REQUIRED
PASSENGER
SAFETY CAPTAIN
AT CAPTAINS OR CSS DISCRETION
CREWMEMBER
CREWMEMBERS SHALT NOT PARTICIPATE IN REMOVAL IF
POSSIBLE
LAW OFFICER
OFFICERS SHALL REMOVE VIOLENT PASSENGER
CREW SHALT COOPERATE WITH LAW OFFICERS
STATE CREWMEMBER
CREWMEMBERS MUST ALWAY ATTEMPT
ALWAYS TO DEFUSE THE
PROBLEM
SOLVE THE PROBLEM
THANK HIM FOR HIS UNDERSTANDING AND COOPERATION
UPT002HL2 21 MC97AKHSDNY
DO NOT COPY OR DISCLOSE
20
STATE IF ASSAULTED THE EMPLOYEE MUST DECIDE WHETHER TO FILE
UAL
RNCLUDING LEGAL ADVICE LEGAL REPRESENTATION WDL BE
PAID ABSENCE TO
APPEAR IN RELATED COURT PROCEEDING
UALOO271
TSA UAL003342
21