Your Technical Support Team

Together, we make IT happen!

Element Funding Help Desk

If you are experiencing any of the below related issues, please reach out
to your manager prior to contacting the Help Desk at Element Funding:

AVAILABLE MON-FRI: 8:30AM - 5:30PM EST

BY PHONE: (770) 604-6017
BY EMAIL: EFSUPPORT@ELEMENTFUNDING.COM

HARDWARE ISSUES: NON-PRMI SOFTWARE ISSUES:

• Such as computer issues, desk phones, • Such as Microsoft Outlook, Office, Adobe, Internet
equipment issues such as printers, mouse, Explorer, Google Chrome, Configuration of mobile
monitors, docking stations, etc. devices

NETWORK ISSUES: EQUIPMENT ORDERS:

• Such as computer issues, desk phones, • New hire computers and related equipment
equipment issues such as printers, mouse, • Configuration and/or shipping of computer related
monitors, docking stations, etc. equipment such as printers, monitors, docking stations,
etc.

PRMI Corporate Help Desk

If you are experiencing any of the below related issues, please reach out to
the Help Desk at PRMI:
AVAILABLE MON-FRI: 8:30AM - 5:30PM MDT
BY PHONE: 1-800-255-2792
BY EMAIL: HELPDESK@PRIMERES.COM
THROUGH JIRA: MYPRMI > HELP DESK > JIRA

LOGIN/PASSWORD ISSUES: PRMI SOFTWARE ISSUES:

• Relating to UltiPro, myPRMI, PRMI University, • Such as loan software's including Encompass, Loan
Encompass, Loan Vision, DU or DO/LP, etc. Vision, DU or DO/LP, Dayforce, myPRMI, PRMI
University, etc.

UltiPro: Cecilia Martinez via email at cecilia.martinez@primeres.com

Benefits: Riley White via email at rileywhite@primeres.com
Encompass: Arrita Reece Brown via email at areece@elementfunding.com
Coleen Stewart via email at coleenstewart@elementfunding.com

Emergency After Hours Help Desk

If you are experiencing any of the below related issues, please contact the Help
Desk at Century Solutions Group:
AVAILABLE 24 HOURS / 7 DAYS A WEEK
BY PHONE: (770) 692-5575
BY EMAIL: EFSUPPORT@ELEMENTFUNDING.COM

HARDWARE ISSUES: NETWORK ISSUES: ALSO:

• Such as computer crashes • Such as internet connectivity, • System Backup and Recovery
firewalls, internet/wifi routers, • Branch Network Outages
switches, cyber security threats, etc. • Site Visits & Evaluations