Raymond Lucas Updated 05/01/2014

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Raymond W. Lucas, MBA, EQC
Maryland
Cellular: 443-621-5323, raywlucas@gmail.com
SENIOR-LEVEL MANAGEMENT PROFESSIONAL
Leadership ... Management ... Service ... Strategy
Accomplished professional with over 30 years of comprehensive, large-scale management and leadership
experience in Fortune 100 companies and small nonprofits. Strong background in program development and
evaluation with an outstanding history of developing and leading transformational programs to deliver customer
and client value. Chosen for ability to effectively communicate across ALL levels of management and cultures to
lead diverse teams through disruptive change. Consistent commitment to Community Service and engagement
throughout entire career donating professional and unique skills to advance the effectiveness of various
community organizations focused on K College.
AREAS OF EXPERTISE
Performance Management
Program Development & Management
Leadership Development & Mentoring
Complex Problem Solving & Simplification
Youth Engagement
Emotional Intelligence
Custom Tool Development
Social Emotional Intelligence
Quality Management Techniques
Community Engagement
Charity/Grant Management
Business Process Re-engineering
CAREER EXPERIENCE

100 Black Men of Maryland, Inc. Baltimore MD, J anuary 2008 to Present
501c3 nonprofit One of 118 Chapters worldwide, focused on Mentoring & Youth Development - Local
Chapter Volunteers 70

President Develop and drive programs specifically designed to foster the development of the youth in our
community, with our primary target being African American at-risk youth. Lead a team of volunteers while
managing relationships with parents and constituents, major donors, sponsors, partners and community leaders.
Drive and manage the sustainability and viability of the organization with priority on Best Practices for nonprofits
in Program Management, Financial Management, .and Operational Processes.
Significant Accomplishments:
Drove Overhead Expense to Revenue from 62% to 20% in the first six months in office ensuring the
organizations eligibility for four Maryland Charity Campaigns.
Expanded programming to Morgan University with the establishment of a Collegiate 100 Chapter of young,
high performing leaders.
Developed and fostered a Partnership with Calvin Rodwell Elementary School, providing volunteers and
financial resources that significantly contribute to their status as a High Performing School.
Significantly improved organization impact and visibility that has warranted significant recognition for me and
the organization from Professional Black Men (Rays of Hope,) National Technical Association (NTA)
Community Technology Award; Aetna Magic Touch Award for Community Service in Health Care; Delta
Sigma Theta, Carrying the Torch of Success Award; 2013 Fox 45 & M&T Banks Champions of Courage
Award; Baltimore Bmorenews.com 2013 Black Capitol Award.

US Department of Health & Human Services, Office of Community Services,
Administration for Children and Families August 2011 - Federal Grant Reviewer Review and evaluate
RFP responses to the Job Opportunities for Low-income Individuals Program Grant FY 2011 (JOLI) Following a
comprehensive training for the Federal Grant Review process, I worked as a JOLI reviewer collaborating with a
team to evaluate submitted proposals against a set of criteria, developed for the Federal Grant Review Process.
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PrimeStar Enterprises, Inc. November 2008 June 2012
Management Consultant Provide a variety of professional development and education support services for
Baltimore high schools and other state and local agencies.
Significant Accomplishments at PrimeStar:
Edmondson - Westside HS - High School Assessment (HSA) tutoring and student performance analysis.
Led the PrimeStar Team and school administrators through a detailed performance analysis of HSA student
test scores and develop targeted individual tutoring strategy to accelerate student HSA success.
Time Management Workshops for the Housing Authority of Baltimore City (HABC) Although billed as a Time
Management Workshop, we identified and leveraged opportunities to address Teamwork issues to
significantly improve morale and Team performance.
Leadership Workshop Content Development and workshop facilitation for Cheltenham Youth Detention
Facility Working with a team of PrimeStar psychologist, these engagements went far beyond a typical
Leadership Workshop, focusing on helping participants develop and leverage Emotional Intelligence skills to
enhance teamwork and cooperation and ultimately improve staff engagement with incarcerated youth.

International Business Machines, IBM Companies and Partnerships* 1976 to 2008

Relevant Positions and Associated Competencies at IBM:
Service Delivery Manager Project Management - Strategic Outsourcing 315 FTEs
Region Services Manager Large Organization Development & Management (KODAK*)
Service Operations Branch Manager Large Organization Development & Management 132 FTEs
Distribution Services Manager - $90 million inventory & 53 FTEs
National Customer Service Exec., Special Federal Programs Program Portfolio Management
Region Systems Management Specialist Program Management
Significant Accomplishments
Recruited, interviewed and selected a highly diverse first line management top performing team in 14
days for a new joint venture. This Team became the top performing region in the first year of operation.
ISO 9001 Registration: Recognized for leading two business units to full compliance with ISO standards
resulting in ISO 9001 certification.
Built and led multiple organizations and teams to success using Baldrige and Six Sigma concepts.
Developed strategic initiatives for new business models and processes to leverage customer satisfaction,
cost reduction and increased revenue. Some strategies implemented were customer forums, remote
management and use of the flexible workforce.
Trained over 220 Information Technology Mid-Atlantic Executives and Managers in the use of Systems
Management Disciplines to more effectively run their businesses.

Howard Community College August 2002 June 2005
Instructor and Course Developer Adjunct Faculty - Ethics in Professional Practice - Developed and facilitated
a course that examines ethics in todays evolving healthcare environment. The course looks at the evolution of
privacy and the ethical dilemmas that result from current laws, social, and cultural implications. This course was
developed to address the Maryland Counseling Certification requirement for Ethics and was deployed in multiple
degree tracks.
Significant Accomplishments
By reformatting the course to deliver it online using WebCT, enrollment increased by 200%.

EDUCATION
Six Seconds Emotional Intelligence Certifications
o EQ Practitioner Certification (2013)
o iSEL Cetification (Social Emotional Learning - 2014)
MBA - Executive Fellows Program - Loyola University Maryland (2001)
Bachelors Business Management Notre Dame University Maryland (1998)
Certificate - Electronic Technology - Commercial Electronics Institute, Baltimore - (1975)

Note: Relevant Professional Development, Panels, Community Service, and Award history supplement available on request.
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Supplemental Information

Most Current Panels, Facilitated Workshops and Forums

Emotional Intelligence (EI) Workshop 09/19/2013 Workshop developed and presented for the National Association of African
Americans in Human Resources (NAAAHR) for managers and executives.

Celebrating Visionary Women Leaders and their Extraordinary Leadership 04/20/2014 & 05/16/2013 Hosted by the National
Association of Black Accountants (NABA,) the National Association of African Americans in Human Resources (NAAAHR,) Greater
Baltimore Leadership Association (GBLA,) and the Urban Financial Services Coalition (UFSC,) I served as moderator for this
incredibly powerful discussion on the challenges and strategies to achieve professional success as Black Women.

Successfully Educating African American Males 05/04/2013 Served as a panelist for this discussion of Best Practices for
educating African American Males, at the Boosting Success for 21
st
Century Learners: Equitable Practices for High Achievement
Conference sponsored by the Mid Atlantic Equity Consortium.

Thought Leader Forum: Cradle to College and Career (IDEA Partnership Panelist for the Middle Years) 06/07/2011 As a
panelist for the Middle Years with respect to Secondary Transition and Cradle to College and Career, I discussed creative best
practice strategies and served to translate much of the academic language of this critical topic to ensure the best understanding by
stakeholders like parents and non-academic service providers.

Suit Up to Win; Body, Mind & Soul Black Male Empowerment Workshop Series 04-06/2011- I served on two panels in this
series covering topics relative to career development, advancement and growth with consideration to generating multiple revenue
streams and second careers. This effort was sponsored by K&G Fashion Superstores, SMSi Marketing and the Reginald Lewis
Museum.

100 Black Men of America 2010 Chapter Summit Panel Discussion Charter Schools: Best Practices & Lessons Learned
December 2010 Moderated a panel of experts discussing best practice charter schools. Panelists included Assistant Secretary of
Education, James Shelton III, Assistant Deputy Secretary for Innovation & Improvement, U.S. Department of Education and high
performing charter school principals and administrators.

Saving Promise: A Discussion on Domestic Violence 09/2010 Panelist for author, L. Y. Marlowes tour designed to deliver
strategies and community healing regarding the important topic of Domestic Violence. Ms. Marlowes book tells her story about a four
generation legacy of Domestic Violence.
Saving our Youth Panel Inaugural Black Service Academy Graduates Super Reunion 08/2010 Panelist for a discussion on
the power of Mentoring structured to inspire Black Service Academy Graduates to mentor youth in their communities.
Education on the Front Line II June 2010 - This forum presented by 100 Black Men of America and Edison Learning was
designed to present current issues and successful strategies in K-12 education. I served as a PANELIST to discuss single gender
charter school development and effectiveness.
Leadership Symposium Greater Baltimore Urban League - Advanced Degree: To Pursue or Not 07/2010 Panelist to
discuss the merits and relevant of an Advanced Degree and the value proposition in todays tough economic environment.
Aetna Urban Healthcare Issues Forum 10/2008 This panel, also sponsored by the Magic Johnson Enterprises was designed to
increase health literacy in the community.
World Future 2008: Seeing the Future Through New Eyes 07/2008 - Open Innovation in Brazil: A Case Study in
Science-Based
Strategic Visioning- Participated and assisted in the facilitation of this workshop and the use of Dr. Howard Rasheeds
Strategic Visioning System and the Idea Accelerator.

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The Future of Education: Intervention Strategies for Students of Unrealized Potential - Mini-Institute, March 2007,
Jackson MS - Experts, educators, and mentors from around the country addressed the needs of students of unrealized potential.
Panelists presented current research on the dynamic knowledge that will shape education policy and practitioner intervention
strategies in the 21
st
Century. The session was sponsored by Rand Corporation and 100 Black Men of Americas Leadership
Development Institute. Working with the IDEA Partnership, I presented the issue of Disproportionality in Special Education with
recommendations and practical solutions to address the issues.
Other Relevant Education, Professional Development and Seminars by Category
Education
IDEA Partnership Conferences 2006Present (Interview) As a member of 100 Black Men of Americas National Education
committee, I participate in these IDEA Partnership content development sessions tasking expert educators, researchers and partners
to develop and leverage strategies to improve Special & General Education across the nation. These conferences are sponsored by
the National Association of State Directors of Special Education and focus on innovative learning concepts and strategies to be
deployed nationally, like Response to Intervention (RTI,) Universal Design for Learning (UDL,) Autism and Secondary Transition, and
Cradle to College & Career strategies. The primary focus is to develop the content that facilitates transition from Research to
Practice.
National Center for Culturally Responsible Educational Systems (NCCRESt) Feb 2007 - National Forum Leadership for
Equity and Excellence: Transforming Education - Educators, policy makers, advocacy groups, parents, and community members
from across the United States gathered to explore how educational systems can assure equity in educational outcomes for all
students through school improvement, leadership, family and community partnerships, policy, and teaching.
Thinking Critical about Critical Thinking 10/2003 -This professional development workshop was developed out of psychological
research on learning and thinking and the practical experiences of community college faculty which supports the idea that students
need to be actively involved with the skills and knowledge they need to learn. Conducted by Howard Community College staff.

PhD Project Consisted of a 3-day seminar in Chicago by special invitation for minority business PhD candidates based on previous
accomplishments. The objective is recruitment and preparation for pursuing a PhD. The KPMG Foundation and several other
organizations sponsor the PhD Project. The mission is to increase the number of minority professors in Tier I and Tier II business
schools.

Leadership & Management Competencies

6seconds Emotional Intelligence EQ Certification Building Capacity for EQ Transformation June 2013 - Five full days of hands-
on, dynamic instruction, activities, practical projects, networking, laughter, and learning. This workshop is highly active, brain-based,
and experiential. The content is based on 35 years of practical teaching experience and the Self-Science curriculum featured as a
model in Daniel Golemans 1995 bestseller, Emotional Intelligence. Certified Associates are delivering programs in over 20 countries
and all US states.

6seconds 2013 EQ Week The Virtual Festival of Engaging Emotions - eWeek 2013 included webinars, podcasts, ebooks, and
videos from neuroscientists, scholars, authors and expert practitioners bringing the latest science of emotion to improve businesses,
schools, and life.
IBM First and Second Line Management Training Premiere Corporate Training provided to all IBM 1
st
and 2
nd
line managers.
Leadership in a Project Management Environment Course placed fundamental project management skills in the context of
organizations and human resources. Covered communication and team building skills that are essential to the success of any project.
Civil Treatment for Managers -Three-day seminar update on fair employment practices, employee/manager rights and
responsibilities. Sessions were conducted by a former Union Organizer - Employment Learning Innovations, Inc.
Hooked on the Net Workshop - Seminar presented by the Kolmac School of Addictions Studies and Hazelden, Inc., dealing with the
growing problem of computer/internet addiction.
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Positive Management Leadership (PML) - Four-day seminar on leadership skills, union awareness and union avoidance conducted
by PML Associates, Inc. Video taped role playing.
Building Resilient Organizations for Turbulent Times - Two day skill building seminar focused on reshaping organizational culture
to manage continuous change.
Advanced Negotiating Skills - Workshop focused on advanced, team oriented negotiating skills. Sessions were conducted by the
Harvard Negotiating Project.
Transformational Leadership - Workshop focused on leadership skills necessary to help people deal with the rapidly changing
business environment.
Quality & Process
IBM Project Management Fundamentals - Four day class for Project Management certification track through the
Project Management Institute
How to Satisfy Every Customer Every Time - American Management Association seminar focused on customers for life
strategies.

Delivering Quality Service - Seminar with Dr. Valerie Ziethamel, author of "Delivering Quality Service." Seminar focused on
balancing customer perceptions of the value of a service.

Malcolm Baldrige Assessment Workshop - Seminar conducted by senior Baldrige examiners. Active workshop to examine and
access my organization against the 7 Baldrige categories. Participated in multiple Baldrige Assessment applications for IBMs
Washington Trading Area.

Service Level Management - Presented a strategic/tactical resource planning process emphasizing the value of quality computing
services to an organization and why the organization may be promoting less than optimum service.

Strategy
Strategic Choices - Three-day seminar based on the book "Strategic Choices" focused on developing competitive strategies for the
90's. The seminar highlighted the need for strategic partnerships and alliances to develop an extended enterprise. The workshop
emphasized that communities must be nurtured for business success. Session was conducted by the authors.

Global Environments and Strategies Study Tour This study tour included 13 days of seminars on management decision
making in competitive global environments. Focus was on the opportunities and constraints arising from diverse and changing
international environmental factors. Seminars included meetings with local and international business leaders in Singapore,
Malaysia, Thailand and Japan.
Core Competencies Gaining Sustained Competitive Advantage Seminar conducted by Dr. Gary Hammel on how companies
leverage their core competencies to compete and partner with competitors.