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Ian Prescott Cellular (570)502-0840

458 South Juniata Street Lewistown, PA 17044

Accomplished individual with the drive to bring acquired and proven skills learned through
academics and direct work experience that will add important skills to your team. Took a problem
account and got it up to proper standards with the help of other members of the RICOH team. I
have created a great rapport with clients and end users that led to open lines of communication
with consistent positive feedback. I have demonstrated a proven ability to work hard, learn
required material, and perform at an accomplished level and excel in the field. A proven track
record in personal and time management shows the ability to lead with personal and professional
dedication to doing necessary research and working a project to resolution.

Work History

Managed Services Site Supervisor RICOH USA June 2014 – Present

• Interface with customer to understand their needs and to meet those needs.

• Train Staff and make sure performance is up to standards.

• Maintains an active involvement in issues of cost containment; ordering office supplies and
making sure staff is properly stocking supplies throughout the area.

• Provides leadership through planning, organizing, coordinating, continually monitoring and

thoroughly evaluating the services given to clients.

• Consistently counsel staff members to provide exceptional customer service.

• Demonstrates an ability to communicate effectively and express ideas clearly and actively

• Give excellent customer service and go above and beyond customer expectations.

• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to
reach quality decisions.
• Demonstrates an active and positive role in evaluating staff performance.
• Analyze customer needs against current conditions and optimize when necessary.
• Maintains an excellent rapport with staff and Clients and effectively promotes harmonious
interpersonal relationships.
Ian Prescott Cellular (570)502-0840

Network Systems Administrator – Knouse – Fisher August 2013 – June 2014

• Design, Configure, Troubleshoot and Maintain Wired/Wireless Networks
• Build and configure Servers with Windows Server 2012 and 2008 R2 OS
• Troubleshoot networking equipment such as switches, routers, hubs, repeaters, and cabling.
• Troubleshoot and repair hardware for servers, workstations, personal computers, and printers
• Software support including troubleshooting, configuring, and repairing programs.
• Use Linux based programs to test and repair HDD and Operating Systems
• Configure programs such as Wintotal, Quickbooks, Sage 50, MS Exchange, and backup solutions

Network Technical Support - Rite Aid Corporation August 2012 – August 2013
• Level 1 and Level 2 Technical Support
• Possess proven troubleshooting Skills
• Maintain and Configure Servers (Windows 2008) - Virtualization of Hard Drive; Active directory,
Password resets, Group/individual permissions, Assigning services, roles, and features.
• Part of a team that was responsible for implementing a plan to reduce ticket queue to be below
1000 tickets.
• Troubleshoot and configure Cisco Catalyst 3650 Switch (48 port)
• Troubleshoot and configure Cisco 871 Router
• Troubleshoot and maintain various Image Scanners (Honeywell, Symbol, Motorola).
• Responsible for installing and maintaining network resources.
• Troubleshoot, maintain, and configure workstations.
• Remote into Windows Platform Systems using Remote Secure Server, VNC (Proprietary VPN
Software), and telnet

Associate of Science - Information Systems Technology – Network Administration 05/2012 Kaplan
University School of Information Technology ● Davenport, Iowa
Ian Prescott Cellular (570)502-0840

Academic Achievements
Graduated Summa cum Laude, 3.98 GPA, Presidents list for all semesters, National Society of Collegiate
Scholars Honor Society, Alpha Beta Kappa Honor Society, Iota Sigma Tau – Information Systems
Technology Honor Society

Former Certifications
Security+; CompTIA; Mechanicsburg, PA; 2015 CCENT; Cisco; Lock Haven, PA; 2015

Technical Skills
Setting up/Administrating Computer Networks, HTML, MS Word, Excel, PowerPoint, Windows based
Desktop OS Administration (Windows XP, Windows Vista, Windows 7, 8, and 10) and technical support,
Removal and Installation of computer components, Maintenance, security, and configuration of
computer systems and software, Ability install/program routers, switches, access points, Network
Security, Business Management, Technical Writing, Avaya Call-master 4 telephone, Cisco Switches, Cisco
Routers, Installation and configuration of printers and copiers, Tier 1 troubleshooting and repair of
printers and copiers, excellent time management skills, customer service, using TRAC solution software.