SESSION PLAN

Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Participate in Workplace Communication
Module Title : Participating in Workplace Communication
Learning Outcomes:
L.O.1. Obtain and convey workplace information
L.O.2. Complete relevant work related documents
L.O.3. Participate in workplace meeting and discussion
A. INTRODUCTION
This module covers the knowledge, skills and attitudes required to obtain, interpret and convey
information in response to workplace requirements.

B. LEARNING ACTIVITIES
LO 1: Obtain and convey workplace information
Learning Content Methods Presentation Practice Feedback Resources Time
1. Parts of speech Lectured The student is 2hours
Self-paced given information
Sheet

2. Sentence Lectured The student is

construction Self-paced given information
Sheet

Date Developed: Document No. MMCI-SP-01

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TOUR GUIDING SERVICES NC II Date Revised:
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Session Plan Developed by:
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 3. Effective Lectured
communication Self-paced

LO 2: Participate In Workplace Meetings And Discussions

1. Sentence Lectured The student is 2 hours
construction Self-paced given information
Sheet

2. Technical Lectured
writing Self-paced

3. Recording Lectured
information Self-paced

LO3. Complete Relevant Work Related Documents

1. Basic Lectured 2
mathematics Self-paced hours

2. Technical Lectured
writing Self-paced

3. Types of forms Lectured

Self-paced
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No. MMCI-SP-01

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 SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Work In A Team Environment
Module Title : Working In A Team Environment
Learning Outcomes:
LO1. Describe and identify team role and responsibility in a team
LO2. Describe work as a team

A. INTRODUCTION
This module covers the knowledge, skills, and attitudes required to relate in a work based environment.

B. LEARNING ACTIVITIES
LO 1: Describe and identify team role and responsibility in a team
Learning Content Methods Presentation Practice Feedback Resources Time
1. Team role Lectured The student is 1.5hours
Self-paced given information
Sheet

2. Relationship
and

Date Developed: Document No. MMCI-SP-01

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 responsibilities

3. Role and
responsibilities
with team
environment

4. Relationship
within a team

LO2. Describe work as a team

1. Communication 1.5
process hours

2. Team
structure/team
roles
3. Group planning
and decision
making
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No. MMCI-SP-01

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 SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Practice Career Professionalism
Module Title : Practicing Career Professionalism
Learning Outcomes:
LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development

A. INTRODUCTION
This module covers the knowledge; skills and attitudes in promoting career growth and advancement,
specifically to integrate personal objectives with organizational goals set and meet work priorities and maintain
professional growth and development.
B. LEARNING ACTIVITIES
LO 1: Integrate personal objectives with organizational goals
Learning Content Methods Presentation Practice Feedback Resources Time
1. Personal Self-paced The student is 1hour
development- Demonstration given information
social lecture Sheet
aspects:
intra and
interpersonal
development

Date Developed: Document No. MMCI-SP-01

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 2. Organization
al goals

3. Personal
hygiene and
practices

4. Code of
ethics

LO2. Set and meet work priorities

1. Organizational Self-paced The student is I hour
Key Result Demonstration given information
Areas (KRA) lecture Sheet

2. Work values
and ethical
standards

3. Company
policies on the
use and
maintenance of
equipment

LO3. Maintain Professional Growth And Development

1. Qualification Self-paced The student is 1 hour

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 standards Demonstration given information
lecture Sheet

2. Gender and
development
(GAD)
sensitivity

3. Professionalism
in the
workplace

4. List of
professional
licenses

C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

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 SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Practice Occupational Health and Safety Procedures
Module Title : Practicing Occupational Health and Safety Procedures
Learning Outcomes:
LO1. Identify hazards and risks
LO2. Evaluate Hazards and risks
LO3. Control hazards and risks
LO4. Maintain Occupational health and safety awareness

B. INTRODUCTION
This module covers the knowledge, skills and attitudes required to comply with the regulatory and
organizational requirements for occupational health and safety such as identifying, evaluating and maintaining
occupational health and safety (OHS) awareness.
B. LEARNING ACTIVITIES
LO 1: Identify hazards and risks
Learning Content Methods Presentation Practice Feedback Resources Time
1. Hazards and Self-paced The student is 2 hours
risks Demonstration given information
identification lecture Sheet
and control

Date Developed: Document No. MMCI-SP-01

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 2. Organization
al safety and
health
protocol
3. Threshold limit
value (TLV)

4. OHS
indicators

LO2. Evaluate hazards and risks

1. TLV table Self-paced The student is 2 hours
Demonstration given information
lecture Sheet

2. Philippine
OHS
standards

3. Effects of
hazards in the
workplace
4. Ergonomics
5. ECC
Regulations
LO3. Control hazards and Risks
1. Safety 1 hour
regulations

Date Developed: Document No. MMCI-SP-01

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 - Clean air
act
- Electrical
and fire
safety
code
- Waste
manageme
nt
- Disaster
preparedn
ess and
manageme
nt

LO4. Maintain occupational health and safety awareness

1. Operational The student is 1
health and safety given information hour
procedure, Sheet
practices and
regulations

2. Emergency-
related drills and
training

C. ASSESSMENT PLAN
 Written Test
 Performance Test

Date Developed: Document No. MMCI-SP-01

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 D. TEACHER’S SELF-REFLECTION OF THE SESSION

SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Develop and Update Industry Knowledge
Module Title : Developing and Update Industry Knowledge
Learning Outcomes:
LO1. Identify and access key resources of information on the industry
LO2. Access, apply and share industry information
LO3. Update continuously relevant industry knowledge

A. INTRODUCTION
This module covers the knowledge, skills and attitudes required to access, increase and update
industry knowledge.
B. LEARNING ACTIVITIES
LO 1: Identify and access key resources of information on the industry
Learning Content Methods Presentation Practice Feedback Resources Time

Information sources Lectured 2

 media Self-paced hours
 reference
book
 libraries

Date Developed: Document No. MMCI-SP-01

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  union
 industry
association
 internet
 personal
observation

LO2. Access, apply and share industry information

1. Trade unions Lectured The student is
environmental issues Self-paced given information
and requirement Small group discussion Sheet

2. Industrial relations
issues and major
organization

3. Career opportunities

4. Work ethic required to

work in the industry

5. Quality assurance

LO3. Update continuously relevant industry knowledge

1. Information sources Lectured
- media Self-paced
- libraries/reference Small group discussion
book Distance education

- union/industry

Date Developed: Document No. MMCI-SP-01

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 association
- internet

2. Legislation that affects

the industry

C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No. MMCI-SP-01

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 SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Observe Workplace Hygiene Procedures
Module Title : Observing Workplace Hygiene Procedures
Learning Outcomes:
LO1 Practice personal grooming and hygiene
LO2 Practice safe and hygienic handling, storage and disposal of food, beverage, and materials

A. INTRODUCTION
This module covers the knowledge, skills and attitudes in observing workplace hygiene procedures.
B. LEARNING ACTIVITIES
LO 1: Practice personal grooming and hygiene
Learning Content Methods Presentation Practice Feedback Resources Time

1.Hygiene procedures The student is 2 hours

- Proper Demonstrations given information
hand Small group discussion Sheet
washing
- Regular
bathing
- Appropriat
e and
clean

Date Developed: Document No. MMCI-SP-01

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 clothing
-Cleaning
and
sanitizing
procedures
- Personal
hygiene
LO2. Practice safe and hygienic handling, storage and disposal of food, beverage, and materials
1.Hygiene procedures Lectured The student is
- Proper Self-paced given information
food Demonstration Sheet
handling
and
storage
- Correct
work
practices
- Proper
waste
disposal
- Personal
hygiene
- Pest
control
- Principles
of HACCP
C. ASSESSMENT PLAN
 Written Test
 Performance Test

Date Developed: Document No. MMCI-SP-01

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 D. TEACHER’S SELF-REFLECTION OF THE SESSION

SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Perform Computer Operations
Module Title : Performing Computer Operations
Learning Outcomes:
LO1. Identify and explain the functions, general features and capabilities of both hardware and software
LO2. Prepare and use appropriate hardware and software according to task requirement
LO3. Use appropriate devices and procedures to transfer files/data
LO4. Produce accurate and complete data according to the requirements
LO5. Maintain computer equipment and system

B. INTRODUCTION
This module covers the knowledge, skills and attitudes needed to perform computer operations. This
includes in putting, accessing, producing and transferring data using appropriate hardware and software.
B. LEARNING ACTIVITIES
LO 1: Identify and explain the functions, general features and capabilities of both hardware and software
Learning Content Methods Presentation Practice Feedback Resources Time

1. Main types of The student is 6 hours

computers and basic Demonstrations given information
features of different Lectured Sheet

Date Developed: Document No. MMCI-SP-01

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 operating systems Self-paced
2. Main parts of a
computer
3. Storage devices and
basic categories of
memory
4. Types of software
Peripheral
devices
LO2. Prepare and use appropriate hardware and software according to task requirement
1. Basic ergonomics of Lectured The student is
keyboard and computer Self-paced given information
use Demonstration Sheet
2.Standard operating
procedures in entering
and saving data into the
computer
3.Storage media
4.Ergonomic guidelines

LO3. Use appropriate devices and procedures to transfer files/data

1. Procedures/techniqu Lectured The student is
es in accessing Self-paced given information
Information Demonstration Sheet
2. Desktop Icons
3. Keyboard techniques
based on OHS
requirements

LO4. Produce accurate and complete data according to the requirements

Date Developed: Document No. MMCI-SP-01

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1.Software commands Lectured The student is
Self-paced given information
Demonstration Sheet

2.Operation and use of

peripheral devices
3. Procedures in
transferring files/data
LO5. Maintain computer equipment and system
1.Cleaning, Minor Lectured The student is
Maintenance and Self-paced given information
Replacements of Demonstration Sheet
Consumables
2. Creating More Space
in the Hard Disk
3. Reviewing Programs
4. Deleting Unwanted
Files
5. Checking Hard Disk
for Errors
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No. MMCI-SP-01

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 SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Perform Workplace and Safety Practices
Module Title : Performing Workplace and Safety Practices
Learning Outcomes:
LO1. Practice workplace safety, security and hygiene systems, processes and operation
LO2. Responds appropriately to faults, problems and emergency situations
LO3. Maintain safe personal presentation standards

C. INTRODUCTION
This module covers the knowledge, skills and attitudes in following health, safety and security
practices. It includes dealing with emergency situations and maintaining safe personal standard.
B. LEARNING ACTIVITIES
LO 1: Practice workplace safety, security and hygiene systems, processes and operation
Learning Content Methods Presentation Practice Feedback Resources Time

1.Health, safety and The student is 2 hours

security procedures given information
2.Breaches procedures Lectured Sheet
Self-paced

LO2. Responds appropriately to faults, problems and emergency situations

Date Developed: Document No. MMCI-SP-01

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1. Emergency procedure Lectured 2 hours
- Personal Self-paced
injuries Demonstration
- Fire
- Electrocuti
on
- Natural
calamity
- Criminal
acts
2.Safe personal
presentation standard

LO3. Maintain safe personal presentation standards

1.Students/trainees must Lectured The student is 2 hours
be provided with the Self-paced given information
following: Demonstration Sheet
Group discussion

 Hands-out
 Film / video
clips

C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No. MMCI-SP-01

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 SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Provide Effective Customer Service
Module Title : Provide Effective Customer Service
Learning Outcomes:
LO1 . Greet customer
LO2. Identify customer needs
LO3. Deliver service to customer
LO4. Handle queries through telephone, fax machine, internet and email
LO5. Handle complaints, evaluation and recommendations

D. INTRODUCTION
This module deals with the knowledge, skills and attitudes in providing effective customer service. It
includes greeting customer, identifying customer needs, delivering service to customer, handling queries
through telephone, fax machine, internet and email and handling complaints, evaluation and recommendation
B. LEARNING ACTIVITIES
LO 1: Greet customer
Learning Content Methods Presentation Practice Feedback Resources Time

1. Personality The student is 6 hours

development and public given information
relations Lectured Sheet
2. Basic oral Self-paced

Date Developed: Document No. MMCI-SP-01

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communication/ writing Demonstration
memos and letters Role playing
3. Preparing job
documentation
- Following
instructions
Filling-out forms
LO2. Identify customer needs
1. Food and culture Lectured
2. Exploration of food Self-paced
trends Demonstration
- Past, present
and future
trend
3. Communication
standards in customer
service

LO3. Deliver service to customer

1. Modes of greeting and Lectured The student is
farewell. Self-paced given information
2. Proper addressing of Demonstration Sheet
needs of persons. (by Role Playing
gender, age, status,
physical condition)
3. Style manual
requirement.
Standard letters and
proformas

Date Developed: Document No. MMCI-SP-01

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 LO4. Handle queries through telephone, fax machine, internet and email
1. Ability to handle Lectured
telephone inquiries and Self-paced
conversations Demonstration
2. Correct procedure in Role Playing
handling telephone
inquiries

LO5. Handle complaints, evaluation, and recommendations

1. Proper way of Lectured
answering complaints in Self-paced
line with workplace Demonstration
procedures. Role Playing
2. Nature and details of
complaints.
Industry/ workplace
procedures in giving
evaluation and
recommendations
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

SESSION PLAN

Date Developed: Document No. MMCI-SP-01

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Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Research information Relevant to Tour Itenerary
Module Title : Researching information Relevant to Tour Itenerary
Learning Outcomes:
LO1. Source information
LO2. Arrange information

A. INTRODUCTION
This module deals with the knowledge, skills and attitudes required to access and research
information for developing and completing the itinerary of the tour package. The tour guide always undertakes this competency whenever
the itinerary includes extra-ordinary sites and sights.
B. LEARNING ACTIVITIES
LO 1: Source information
Learning Content Methods Presentation Practice Feedback Resources Time

1. Knowledge of the The student is 30

components of a tour given information hours
product Lectured Sheet
2. Working knowledge Self-paced
of the visitor’s profile Demonstration
3. Local regulations and Fieldtrip to gateway
their impact on the tour terminals & transport
itinerary companies
4. Industry practices
relevant to sites and

Date Developed: Document No. MMCI-SP-01

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sights
5. Knowledge of the
visitors’ interest in
relation to the tour
itinerary
6. Industry practices in
the packaging of tour
products as appropriate
to different sectors
7. Use of electronic
resources for research
8. Communication skills

LO2. Arrange information

1. Pro-actively sourced Lectured The student is 10 hours
and wrote a range of Self-paced given information
scripts on different sites Demonstration Sheet
and sights Fieldtrip to gateway
2. Use of electronic terminals & transport
resources for writing companies
3. Costing Principles
4. Technical writing
skills
Communication
skills

C. ASSESSMENT PLAN
 Written Test
 Performance Test(Practical demonstration)

Date Developed: Document No. MMCI-SP-01

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 D. TEACHER’S SELF-REFLECTION OF THE SESSION

SESSION PLAN
Sector : TOURISM

Date Developed: Document No. MMCI-SP-01

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Qualification Title : Tour Guiding Services NC II
Unit of Competency : Manage Arrangements for Visitors
Module Title : Managing Arrangements for Visitors
Learning Outcomes:
LO1. Perform pre-arrival checks
LO2. Manage tour arrangements
LO3. Resolve complaints and other emergencies
LO4. Perform post-departure activities
A. INTRODUCTION
This module covers the knowledge, skills, and attitude required for managing the tour arrangements included in the tour
itinerary and making provisions for additional changes and revisions as contracted by a tour operator or tour organizer.

B. LEARNING ACTIVITIES
LO 1: Perform pre-arrival checks
Learning Content Methods Presentation Practice Feedback Resources Time

1. Pre – arrival checks Self-paced The student is 20 hours

2. Resolving complaints Demonstration given information
and other Lecture Sheet
emergencies Discussion
3. Check-in and check- Fieldtrip to gateway
out procedures terminals & transport
-Transportation company companies
- Lodging establishment
4. Standard Operating

Date Developed: Document No. MMCI-SP-01

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 Procedures
-Transportation
company
- Lodging establishment
- Other visitor-related
establishments
5. Room ratings and the
schedules of
airlines ,shipping
companies, bus /
train companies
6. English language–
fluency and effective
communication skills
7. Use of telephone,
fax and two – way
radio
8. Sensitivity to both
Filipino mentality and
foreign mentalities
9. Safety and Sanitation
10. Risk Management
and emergency
procedures

LO2. Manage tour arrangements

1. Pre – arrival checks Lectured The student is 20 hours
2 Resolving complaints Self-paced given information
and other emergencies Demonstration Sheet

Date Developed: Document No. MMCI-SP-01

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2 .Check-in and check- Fieldtrip to gateway
out procedures terminals & transport
-Transportation company companies
- Lodging establishment
3. Standard Operating
Procedures
-Transportation
company
- Lodging establishment
- Other visitor-related
establishments
4. Room ratings and the
schedules of airlines
,shipping companies,
bus / train companies
5. English language–
fluency and effective
communication skills
6. Use of telephone,
fax and two – way
radio
7. Sensitivity to both
Filipino mentality and
foreign mentalities
8. Safety and Sanitation
9. Risk Management
and emergency
procedures
LO3. Resolve complaints and other emergencies

Date Developed: Document No. MMCI-SP-01

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Session Plan Developed by:
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1. Resolving complaints Lectured The student is 10 hours
and other Self-paced given information
emergencies Demonstration Sheet
2. Performed post – Fieldtrip to gateway
departure activities terminals & transport
3. Check-in and companies
check-out
procedures
o Transportation
company
o Lodging
establishm
ent
4. Standard Operating
Procedures
o
Transportat
ion
company
o Lodging
establishm
ent
o Other visitor-
related
establishm
ents
5. Room ratings and the
schedules of
airlines
,shipping
companies,

Date Developed: Document No. MMCI-SP-01

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 bus / train
companies
6. English language–
fluency and
effective
communicatio
n skills
7. Use of telephone,
fax and two – way radio
8. Sensitivity to both
Filipino mentality and
foreign mentalities
9. Safety and Sanitation
10. Risk Management
and emergency
procedures
LO4. Perform post-departure activities
1. Performed post – Lectured The student is 10 hours
departure activities Self-paced given information
2. Check-in and check- Demonstration Sheet
out procedures Fieldtrip to gateway
o Transportation terminals & transport
company companies
o Lodging
establishm
ent
3. Standard Operating
Procedures
o
Transportat
ion

Date Developed: Document No. MMCI-SP-01

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 company
o Lodging
establishm
ent
o Other visitor-
related
establishm
ents
4. Room ratings and the
schedules of
airlines ,shipping
companies, bus /
train companies
5. English language–
fluency and effective
communication skills
6. Use of telephone, fax
and two – way radio
7. Sensitivity to both
Filipino mentality and
foreign mentalities
8. Safety and Sanitation
9. Risk Management
and emergency
procedures
C. ASSESSMENT PLAN
Written Test
 Performance Test(Practical demonstration)
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01
 SESSION PLAN
Sector : TOURISM
Qualification Title : Tour Guiding Services NC II
Unit of Competency : Accompany and Guide Visitors in Accordance with the Tour Itinerary
Module Title : Accompanying and Guiding Visitors in Accordance with the Tour Itinerary
Learning Outcomes:
LO1. Perform pre-arrival activities
LO2. Guide tourist
LO3. Deliver information and commentaries
LO4. Resolve complaints and other emergencies
LO5. Perform post – departure activities
LO6. Develop tour guide – tour driver work relationship (teamwork)
A. INTRODUCTION
This module covers the knowledge and skills required for accompanying and guiding visitors, perform safety
practices and resolve complaints and other emergencies in locality as contracted by a tour operator or local organization.
B. LEARNING ACTIVITIES
LO 1 Perform pre-arrival activities
Learning Content Methods Presentation Practice Feedback Resources Time

1. Performed pre-arrival Demonstration 8 hours

activities Lecture
2. Resolved complaints Discussion
and other emergencies Fieldtrip to gateway
3. Tourism services and terminals & transport
local facilities of interest companies

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01
to visitors (currency Interaction
exchange locations,
tour booking offices,
accommodation,
attractions, banks, dry
cleaners, medical
facilities)
4. Knowledge of the
form of government or
geo-politics but not
political ideas
5. Ability to speak
fluently In English and
the local dialects
6. Ability to use office
equipment

LO2. Guide Tourist

1. Preparation for Lectured 7 hours
Guided tours Interaction
2. Prepare for arrival of Demonstration
guest Discussion
3. Resolved complaints Fieldtrip to gateway
and other emergencies terminals & transport
4. Ability to speak companies
fluently In English and
the local dialects
5. Ability to use office
equipment

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01
LO3. Deliver information and commentaries
1. Resolved complaints Lectured 30 hours
and other emergencies Interaction
2. General knowledge Demonstration
of the Philippines and Discussion
its regions including: Role Playing
- Climate (weather
patterns including any
extreme conditions,
impact of climate on
lifestyle, stories
associated with climate
in a local area)
- Geography and
geology (major land
formations/landmarks/n
atural attractions and
their key features for
both Philippines and
local region)
- History (historical
development of
Philippines and the local
region, major historical
events and prominent
individuals, key dates,
overview of Philippine
indigenous history)
- Architecture (major
styles and their
proponents, key

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01
buildings and structures
both in Philippines and
the local area)
- Cultural elements
(overview of indigenous
cultures within the
Philippines, different
cultures within the
Philippines and the local
area, cultural activities,
local customs)
- Art, theatre, music
and literature (key
performers, writers and
artists, major works by
the Filipinos, major
cultural events)
- Religion (religious
make-up for Filipinos
and the local area,
religious practices)
- Natural environment
and tourism (how the
environment is a
tourism asset, impacts
of tourism on the
environment, land
management in
Philippines including the
role of National Parks).
- Flora and fauna
(overview of native flora

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01
and fauna, their
characteristics and key
locations)
- Government and
politics (general
structure, political
parties, major political
figures, current political
issues)
- Transport (main
transport systems,
usage of different forms
of transport across
Philippines, historical
development of different
forms of transport)
- Agriculture
(Philippines history as a
primary producer, key
products of the
Philippines, current
issues)
- Science and
technology (Philippine
contribution both past
and present, prominent
individuals, key
discoveries)
- Sport (main Filipinos
sporting activities,
Philippines sporting
record, local sporting

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01
focus, sporting facilities,
sporting comparisons
with other countries or
areas)
- Economy (overview of
current state of the
economy, key features
of the local economy
and local industry).
- Trade (Philippines key
exports and its main
trading partners)
- Education (overview
of school and higher
education systems,
comparisons of systems
to those of other
countries)
- Food (Local dishes
and produce)
- Local wines and spirits
- Lifestyle (key features
of the day-to-day living
patterns of Philippines
and local people, family
and social customs)
- Shopping (key
locations, local
products)
- Tourism services and
local facilities of interest
to visitors (currency

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01
exchange locations,
tour booking offices,
accommodation,
attractions, banks, dry
cleaners, medical
facilities)
- Current events in
Philippines and the local
region
3. Knowledge of the
form of government or
geo-politics but not
political ideas
4. Ability to speak
fluently In English and
the local dialects
5. Ability to use office
equipment

LO4. Resolve complaints and other emergencies

1. Resolved complaints Role playing 5 hours
and other emergencies Interaction
2. Ability to speak Demonstration
fluently In English and
the local dialects
Ability to use office
equipment
LO5. Perform post-departure activities
1. Resolved complaints Role playing 5 hours
and other emergencies Interaction

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01
2. Performed departure Demonstration
and post-departure Fieldtrip to gateway
activities terminals & transport
3. Ability to speak companies
fluently In English and
the local dialects
4. Ability to use office
equipment

LO6. Develop Tour Guide-Tour Driver Work Relationship (teamwork)

1. Resolved complaints Role playing 5 hours
and other emergencies Interaction
2.Ability to speak fluently Demonstration
In English and the local
dialects
3. Ability to use office
equipment
4.Coaching and
Counseling
5. Team building
C. ASSESSMENT PLAN
 Written Test
 Performance Test(simulated or actual demonstration)
 Interview
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No. MMCI-SP-01

JANUARY 2013 Issued by:
TOUR GUIDING SERVICES NC II Date Revised:
Page
MANILA MONTESSORI
Session Plan Developed by:
Christopher M. Santos COLLEGE
Revision # 01