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the emissions cheating scandal that broke in 2015 and lead to
major organizational changes at the company. Deutsch was
behind several notable creative efforts, including the widely
praised 2011 Super Bowl ad, "The Force."
Volkswagen Group was already Europe's top-ranking carmaker, but it
seized the top spot globally in 2016 ahead of Toyota and GM, two
years ahead of target despite the shadow of the diesel emissions
scandal which emerged a year earlier. The group was found to have
installed sophisticated software in some of its diesel engines to cheat
emissions tests, making its vehicles appear more environmentally
friendly than was in fact the case. The repercussions of that scandal
are wide-ranging and very expensive, but don't appear to have
dented the popularity of Volkswagen's cars. The group controls a
broad portfolio includes VW itself, Audi, Seat, Skoda, Lamborghini,
Bentley and now Porsche. Towards the end of 2009 it agreed to
acquire a strategic shareholding in Japanese company Suzuki, but
that partnership failed to deliver significant results and was later
dismantled. The group has also built a dominant position in trucks
through controlling stakes in MAN and Scania. Yet despite its range,
Volkswagen has struggled to combat flat performance in its home
market and especially in the US, as well as fierce competition in its
biggest market, China. Many of those problems have been addressed
with an aggressive expansion strategy initially inspired by luxury
sports car manufacturer Porsche, which had attempted to engineer
an unsuccessful reverse takeover of Volkswagen in 2008. The tables
were turned after Porsche suffered the full force of collapsing credit
markets, forcing it to concede the upper hand in a merger to
Volkswagen. That whole experience awakened a far more dynamic
and combative spirit within Volkswagen Group itself. Perhaps a little
too dynamic in the light of the diesel emissions scandal.
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Volkswagen Group is launching a global creative agency
review for its namesake brand as executives at the
German auto giant look to centralize marketing control
and improve VW's image in the wake of the diesel
emissions scandal.
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world, Horizont reported. VW's global media business,
which has been handled globally by Omnicom's PHD
since 2016, is not expected to be part of the review,
according to people familiar with the matter.
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Omnicom is expected to make an aggressive run at the
U.S. business again as part of the new review. And
anything is possible this time as VW Group operates
under new leadership globally and in the U.S. Late last
year, Volkswagen of America tapped Jim Zabel as senior
vice president of marketing, overseeing VW brand.
Zabel, who came from Omni Advertising in Los Angeles,
replaced Vinay Shahani, who departed for Toyota after
overseeing multiple Deutsch-led campaigns.
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part of a new long-term marketing
strategy announced today by chief
marketing officer Jochen Sengpiehl.
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'Too many' agencies
Sengpiehl said the decision to rationalise
marketing services in regional operations was a
result of the increasing number of products and
services the brand was launching, and the
corresponding increase in marketing output.
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No firm timeline has been announced for creating
the powerhouses, but Sengpiehl said he wants the
process to be complete by the end of 2018.
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Parade of vintage Volkswagen cars during the Super VW
Festival on Le Mans’ racing circuit, 2014. Photograph: Jean-
Francois Monier/AFP/Getty Images
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Appeared in the Guardian in 1962
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Appeared in the Guardian in 1972
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Appeared in the Guardian in 1972
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1978: The VW Polo had to live in the shadow of the
hugely successful Golf, but the small hatchback was still
a bestseller.
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Appeared in the Guardian in 1982
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Appeared in the Guardian in 1991
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A badge sits on a Volkswagen e-Golf electric automobile at the
Volkswagen AG (VW) headquarters in Wolfsburg, Germany,
on Tuesday, Oct. 30, 2018. Credit: Krisztian Bocsi/Bloomberg
WPP has won Volkswagen's creative account in
North America, following a seven-month global
agency review. The incumbent in the U.S. was
Interpublic's Deutsch, which was eliminated in
September after holding the account since 2009.
Omnicom will handle Europe and South America,
while Cheil will hold onto the business in China.
DDB was the incumbent in the key European
market.
WPP formed a new entity to handle the account
called The VW Partnership. Agencies involved
include Possible, David, Taxi, Geometry Global and
Hogarth.
The automaker announced the results of the review
today as part of marketing overhaul that includes a
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heavy emphasis on keeping costs down. The review
covered the automaker's flagship VW brand, not its
other nameplates, which include Audi.
VW will says it will "improve its marketing efficiency
by about 30 percent by 2020 at the same time as
keeping its marketing budget approximately stable
at €1.5 billion," according to a press release. The
German automaker will centralize its marketing to
be run from four main hubs that it calls
"powerhouses." They are based in Berlin, New York,
São Paulo and Beijing. VW previously used roughly
40 agencies globally.
The four new hubs will include 100 to 200 people in
which creative professionals will work on campaigns
using a "cross-functional" approach, VW stated in
the press release. Omnicom's PHD remains
Volkswagen's global media agency.
"Campaigns will be developed globally and be data-
driven," Jochen Sengpiehl, chief marketing officer of
the Volkswagen passenger cars brand, said on a
media call on Monday. "For the first time we now
have the capability to run global campaigns."
Jürgen Stackmann, the Volkswagen board member
responsible for sales of the VW brand, stated in the
press release that VW will be "managed in a leaner,
more centralized way."
Volkswagen is the 61st-largest advertiser in the U.S.
with $746 million in spending last year, according to
the Ad Age Datacenter. That includes $415 million
on the VW brand and $146 million on VW-owned
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Audi. Globally, the Volkswagen company ranks
sixth, at $6.74 billion, according to the Ad Age
Datacenter, whose latest global spending data is
from 2016.
The agency decision means WPP will gain an
automotive client nearly two months after it was
demoted on the Ford account. The holding
company was replaced by Omnicom's BBDO as
Ford's lead global creative agency, but held onto
responsibilities including media planning and
buying, shopper marketing and CRM. Ford is a
much larger brand in the U.S. than VW. But the
Volkswagen win gives WPP a crack at leading
creative for a brand that has a history of making
groundbreaking ads.
Europe accounts for roughly 70 percent of VW's
global measured media spending, according to the
Ad Age Datacenter, meaning Omnicom avoided
losing a significant source of revenue. But the
holding company lost a chance to make gains in
North America. It was the incumbent in Mexico and
Canada, meaning it has lost those accounts. DDB
Global CEO Wendy Clark was heavily involved in
Omnicom's pitch, making multiple visits to VW's
German headquarters. The holding company will
handle VW via a new bespoke agency team called
Voltage that will be led by DDB and include
members of Omnicom's PR, CRM and data analytics
groups.
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VW's new marketing model will focus on increasing
the brand's direct, personalized communication
with consumers. This was previously mostly the
terrain of its dealers. The brand's global website will
serve as a key communications channel. By 2020
VW wants to lure 360 million visitors to the site,
which would represent a 70 percent increase from
2015.
The automaker also wants to update its look, saying
it will roll out a new brand design by the spring.
That includes changing the VW brand logo. "We
want to become younger, we want to appear more
modern and more digital," Sengpiehl said on the
call.
In the U.S., the automaker is trying to adapt to the
growing demand for SUVs and crossovers. It
recently announced it would be ending production
of the Beetle next year. And it is trying to lure
American buyers with larger vehicles such as the
seven-passenger vehicle Atlas Atlas SUV that
debuted last year. The automaker also continues to
try to repair its image in the wake of the emissions
scandal that began in 2015, setting of a PR crisis
after the automaker was found to be duping
regulators by installing software intended to evade
emissions tests for its diesel vehicles.
In the first 10 months of 2018, the VW brand grew
U.S. sales by 5.4 percent to 295,228 vehicles,
thanks to strong sales for the Atlas and Tiguan
crossover.
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VW's U.S. brand advertising has changed
significantly under Jim Zabel, who was named
Volkswagen of America's VP of marketing late last
year after a stint as senior VP and managing
director of Omni Advertising in Los Angeles. He is
said to favor product-oriented marketing. One of the
first big campaigns under his watch launched
earlier this year for the all-new 2019 Jetta. The
campaign by Deutsch, called "Betta Getta Jetta,"
features close-ups of Jettas, which are put in motion
using special effects accompanied by upbeat music.
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Member for Sales. According to Volkswagen,
the new TV commercial, print materials and
social media campaign will highlight how the
new Polo ‘combines safety with adventure’.
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Data from the European Automobile Manufacturers’
Association (ACEA) revealed that registrations of new
passenger cars rose by 8.2% between January and
March to reach 3.8 million.
Sales rose across every major market in Europe. Britain
clocked a 5.1% rise, Italy a 20.8% jump, and Germany
a 4.5% increase.
However, when looking at what types of cars are being
bought — VW was the only brand in the top ten to
experience a fall in sales.
It is perhaps unsurprising considering it is still tackling
the fallout from the emissions scandal. Volkswagen's
reputation is in tatters after it was revealed the company
cheated on diesel emissions tests in the US for seven
years.
It did so through a clever piece of software that could
identify when it was being tested and reduced harmful
exhaust so it looked as if the cars met requirements,
when in fact they didn't.
Cars with the VW brand saw sales slip by 0.5% to
420,000. However, the VW group was saved overall in
sales by its range of other brands without an explicit VW
logo on the vehicles.
Overall sales rose 3.7% in the quarter, boosted by Audi
and Skoda.
Now, the decline in Volkswagen branded vehicles may
not seem like a big deal but when you look at this table
and how it is failing to cash in on the improvement in
Europe's consumer sentiment — you'll see why it is.
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Volkswagen Group hands Tribal
Worldwide Singapore digital
account
Volkswagen Group Singapore has appointed
Tribal Worldwide Singapore after a pitch
process. This win marks a homecoming
victory for Tribal as VW returns to the fold.
Tribal was responsible for VW’s digital
marketing duties from 2010 to 2013.
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This brings to life the ethos behind the series of T-Divisions
that offer best-in-class solutions in tech innovation, with a
combination of Tribal (integrated communications and tech
innovation), TracyLocke (shopper marketing), and the
recently launched Tango5 (social impact).
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the Singapore market to stay in pole position working with
the best teams.”
The arrest of Audi chief executive officer Rupert Stadler earlier this
weekover the Volkswagen emissions scandal got me thinking. As a
VW-Audi fanboy of sorts (my first car, so to speak, at the age of 18
was a classic 1972 VW Camper Van and I’ve since owned a VW Polo,
a VW Golf GTI and an Audi TT), I asked myself: Would I buy another
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vehicle from the Wolfsburg-based auto giant, given the alleged fraud
seemingly designed to deceive customers, dealers and regulators?
However, the fact that I would have to ponder further and didn’t have
an immediate answer led to even more interesting questions. Why am
I hesitating? Is it because VW products are so good? Is it because my
closest friends loved the firm’s vehicles too and I gave into peer
pressure without even knowing it?
Adland guru Bob Hoffman would certainly say it’s the latter. On VW,
he once told me that advertising quality and longevity actually counts
for a great deal to the man on the street : “They went through this
horrendous problem in the last couple of years over lying about
emissions and all that crap.
“But the brand equity they built by spending billions of dollars over
half a century on good advertising kept them afloat. If they hadn’t
created that positive feeling about the brand they would have been in
danger of going under. So far at least, they have survived.
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“These days, because of the metrics of online advertising, we are
measuring nothing but short-term results. Take a walk through the
supermarket and tell me if you see any brands that were built by
online advertising. I can’t find a single soap, soda, beer or shampoo
that was.”
But is good old Bob right? Let’s consider the evidence. It all started in
1959 with the classic Doyle Dane Bernbach ‘Think Small’ ad. Work
that it is often said changed advertising forever and indeed kick-
started the multi-billion dollar ad industry we know today.
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Then came the infamous ‘Lemon’ campaign, which was such a water
cooler moment that even Don Draper got jealous in a fictitious (but no
doubt based on a true story) scene from Mad Men.
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Cut to 2012 and the ‘Door Thunk’ ad focused on ‘The Power of
German engineering’.
There were many other truly astonishing ads across the decades too
from VW. Some won with humour, others with a great aesthetic, more
still with a focus on bulletproof product quality and some by simply
tapping into the zeitgeist of the time.
Other brands I love have also gone through their own public relations
disasters. Apple had me from 1998 onwards when the colourful iMac
was launched. I’ve stuck with them through multiple iPod, iPad,
iPhone and MacBook purchases. And yet there have been questions
raised over treatment of the labour force in China and the firm’s green
credentials. Not by coincidence it would seem, Apple too has
produced great adverts over the years.
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definitely a snowball effect of positive consumer sentiment that leads
to longevity and loyalty. In short, almost unbreakable brand equity.
Possibly enough of the stuff for us to ignore the odd PR disaster, just
so long as the product remains first-class – Vorsprung durch Technik,
as Bartle Bogle Hegarty founder Sir John Hegarty put it when he
popularised the German phrase in those game-changing ads – and the
marketing hits the grade.
Volkswagen followed up six years later in 1991 with a venture with FAW in
the Jilin provincial capital of Changchun in northeast China, where they
produce the Volkswagen Jetta and the Audi premium brand.
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Audi already makes six models in China with FAW, with plans to introduce
10 more by 2022, seven of which will be made locally with FAW. The
premium brand aims to introduce the A7, the Q8 SUV and the e-tron electric
sports utility vehicle, in addition to the A8 four-door executive vehicles.
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Until 2022, Volkswagen and its joint-venture partners are expected to
invest 15 billion euros (US$18 billion) in China on developing electric and
self-driving vehicles, and other new-mobility services.
Herbert Diess, Volkswagen’s new group chief executive officer, also said on
Tuesday that he sees “positive momentum in all regions”, pinpointing China
as a strong driver.
“The Chinese auto market is key for the international auto industry and it is
key to our success,” Diess said in Beijing, on his first foreign trip since
taking the steering at Volkswagen on April 12.
VW’s global deliveries expanded 7.4 per cent in the first quarter to 2.7
million vehicles. In the first three months, it sold over 1 million cars in
mainland China and Hong Kong, a 13.4 per cent increase. During the
period, it saw SUV sales soar 34 per cent to 100,000 units.
China’s tech giants give auto show a miss even as they push
to dominate future of mobility
Audi also closed the first quarter with stunning growth, delivering 154,300
cars, a 41.9 per cent increase from the same period last year.
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Global carmakers received a double dose of good news from China’s
President Xi Jinping earlier this month – a reduction in import tariffs and a
raised investment cap with regards to mainland-based factories.
He told the Boao Forum that China will further loosen its grip on
manufacturing industries as it seeks more foreign investment in the car,
shipbuilding and aircraft sectors.
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