SERVICE BULLETIN

Date Issued: 24 Oct 2008 • Stripped gears in the process drive assembly.
• Broken process drive mounting posts (repair using 604K55230
SB 777 Post Repair Kit)
Product: Phaser 8500, 8550, 8560, 8560MFP • Failing x-axis motor or motor drivers (x-axis motor can't
maintain printhead's x-axis position)
Operational Groups: OPB, NADC
If there is no apparent reason for the 7,010 fault then flash the printer.
FALSE 7,010.43 HEAD TILT ERROR CODE
UPGRADING PRINTER FIRMWARE
Issue. Under certain circumstances some solid ink printers may If the printer is currently in an error state. The printer cannot be
produce a false 7,010.43 head tilt error. The issue involves an directly flashed while it is in a fault state. In that case you must power
accumulation of multiple part tolerances. This accumulation results in the printer up in a Manufacturing mode. To do this:
too much load error on the printer's process drive motor. 1. Power-off the printer.
2. Jumper the top two pins
Solution. Flash the printer with updated code. of the Factory Only
connector with a 2mm,
Less than 1% of printers are likely to encounter this tolerance stack-up two-pin jumper
condition. (commonly used on hard
disk drives).
A code update will be effective in cases in which a new factor has been 3. Power-up the printer.
introduced to the printer such as a recently replaced drum maintenance The control panel will be
unit. Usually the fault occurs when the printer awakens from Power black/white inverted.
Saver mode and may be intermittent in nature. Wait for the printer to
display Ready on the
If a printer is emitting 7,010 head tilt error codes for something control panel.
physically wrong in the printer the code update will not correct the 4. Upload the "Error state" update file appropriate for the model of
fault condition. printer. Wait for the upload to complete – DO NOT interrupt the
upload.
5. The printer will restart. Allow it to boot up to Ready.
WHAT TO DO 6. Power-off the printer.
Determine if the 7,010 fault code is being caused by something wrong in 7. Remove the jumper.
the printer. Refer to Service Bulletin 768. Some common causes are: 8. Power on the printer.
• Ink in the rollblock from an ink overflow (in such a case the
printhead may need to be replaced)
• Ink shard in the printhead tilt gear
• Cracked/malfunctioning printhead restraints.
• Cracked drum maintenance cam
Copyright © 2008 Xerox Corporation. All rights reserved. XEROX®, the stylized X®, and Phaser®
trademarks of Xerox Corporation in the United States and/or other countries.
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If the printer is currently in a Ready state:
1. Upload the "Ready state" file appropriate for the model of printer.
Wait for the upload to complete – DO NOT interrupt the upload.
2. The printer will restart. Allow it to boot up to Ready.
The Error state update file will work on printers in their Ready state as
well as printers in an Error state. It just turns off the "Firmware Upgrade
in Progress" caution page prior to flashing the printer.
Keep in mind the update will only fix printers exhibiting false 7,010 head
tilt faults. It will not mask a true head tilt fault caused by an electro-
mechanical malfunction of some kind.
FILE DOWNLOAD SITES:
8550/8500
8500/8550 "Ready" state upgrade file:
File: P8500-8550_ser12.6.ps
FW Version: PS 4.12.12
Prints a "Firmware Upgrade in Progress" caution page
http://www.support.xerox.com/go/getfile.asp?objid=72915&E
ULA=1&Xtype=download&uType=
Prints a "Firmware Upgrade in Progress" warning page
http://www.support.xerox.com/go/getfile.asp?objid=71747&EULA=
1&Xtype=download&uType=
8560 "Error" state upgrade file:
File: Phaser8560_ser7.4_flash-errstateA.ps
FW Version: PS 4.7.8
Does not print a "Firmware Upgrade in Progress" caution page
http://www.support.xerox.com/go/getfile.asp?objid=71748&EULA=
1&Xtype=download&uType=
8560MFP
Only one upgrade file is available for the 8560MFP; it will update a
printer in a Ready state or in an Error state. It does not print a
"Firmware Upgrade in Progress" caution page.
Files: Mantaray_SER8.2_Beta_Flash.ps
and Mantaray_SER8_Scanner_055.ps
FW Version: PS 4.8.4
This upgrade includes file Mantaray_SER8_Scanner_055.ps which is an
update file for scanner/DADF compatibility with SER8.2 code. Be
sure to also upload this file to the MFP.
http://www.support.xerox.com/go/getfile.asp?objid=72902&EULA
=1&Xtype=download&uType=

8500/8550 "Error" state upgrade file:

File: P8500-8550_ser12.6-errstate.ps
FW Version: PS 4.12.12
Does not print a "Firmware Upgrade in Progress" caution page PART INVENTORY STRATEGY
http://www.support.xerox.com/go/getfile.asp?objid=72916&E None
ULA=1&Xtype=download&uType=

8560
8560 "Ready" state upgrade file: TME
File: Phaser8560_ser7.4_flashA.ps
FW Version: PS 4.7.8
Pub. No.:

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