QUESTION 1

1. Justin, a human resources manager for XYZ Company, commits 5% of the annual budget
toward instituting a new program that rewards employees for effectively handling
diversity. Justin is playing the role of a(n)
monitor.
entrepreneur.
disseminator.
negotiator.
disturbance handler.

0.5 points
QUESTION 2
1. What is diversity?
differences among people due to age, gender, race, ethnicity, religion, sexual
orientation, socioeconomic background, and any other characteristic that is used to
distinguish between people
differences in the levels of job satisfaction and organizational commitment among
managers in different countries because they face different economic, political, and
sociocultural forces in their organizations' general environments
the extent to which an individual has a strong desire to perform challenging tasks well
and to meet personal standards for excellence
the extent to which an individual is concerned about establishing and maintaining
good interpersonal relations, being liked, and having the people around him or her get
along with one another
the extent to which an individual desires to control or influence others

0.5 points
QUESTION 3
1. Nathan just accepted a position as a Regional Director. He is new with the company, and he
is just getting to know the sales reps in his region. To increase awareness of diversity
among his sales reps, Nathan must
encourage the sales reps to suppress their personal styles.
discourage the sales reps to share their points of view.
ignore personal biases and stereotypes.
trust his personal beliefs, attitudes, and values.
become aware of his own attitudes, biases, and stereotypes and the differing
perspectives of the sales reps.
0.5 points
QUESTION 4
1. Jeanie realizes that her values differ significantly from some of her younger subordinates.
What should Jeanie do to understand them better?
 put others' knowledge and beliefs to a reality test
base decisions on hunches and stereotypes
seek out others' points of view and perspectives
look for evidence that confirms her point of view
help others to modify or change their beliefs

0.5 points
QUESTION 5
1. Which of the following is a way to effectively manage diversity?
entrusting employees with the responsibility of managing diversity rather than
instituting mentoring programs
reducing the use of minority suppliers
reducing the number of religious holidays
encouraging managers to rely on gender schemas to guide their perceptions of
employees
insisting that even suppliers support diversity

0.5 points
QUESTION 6
1. Which of the following is true about schemas?
People tend to pay attention to information that is consistent with their schemas.
Schemas tend to weaken over time.
Schemas are systematic tendencies to use information about others in ways that result
in inaccurate perceptions.
Schemas are a person's preconceived notions about the nature of men and women and
their traits, attitudes, behaviors, and preferences.
It is a misperception that people cannot perceive information without relying on
schemas.
0.5 points
QUESTION 7
1. Sarah is currently a manager at a fabric manufacturing company. The company has
arranged for Sarah to complete a four-week community internship to improve her diversity
awareness and management skills. She will experience social challenges such as
unemployment, homelessness, and illiteracy. Sarah will also have an opportunity to
interact with people from different cultures and learn about different approaches to work
and life. The manufacturing company periodically offers diversity training, such as group
exercises and role-plays, so what is the advantage of Sarah completing the internship?
Sarah will learn how to communicate with other people.
Sarah will learn about several aspects of diversity.
Sarah will learn about different cultures.
 Sarah will experience the diversities firsthand.
Sarah will learn about social challenges.

0.5 points
QUESTION 8
1. Which of the following best defines overt discrimination?
knowingly and willingly denying diverse individuals access to opportunities and
outcomes in an organization
focusing attention on individuals who are conspicuously different from us
perceiving individuals with high social status more positively than we perceive those
with low social status
perceiving others who are similar to ourselves more positively than we perceive
people who are different
using information about others in ways that result in inaccurate perceptions

0.5 points
QUESTION 9
1. When Michael signs on Stanley for the company basketball team, he assumes that Stanley is
a good player because he is African-American. Which of the following is Michael exhibiting
in signing Stanley?
a bias
a gender schema
a stereotype
reverse discrimination
overt discrimination

0.5 points
QUESTION 10
1. Janice is hiring an assistant marketing manager for Fall Inc. Janice recruits Sandra because
she comes from a well-known family. Janice is influenced by the _____ effect.
similar-to-me
social status
salience
glass ceiling
stereotyping

0.5 points
QUESTION 11
1. Good decisions are based on accurate information. The success of fast-food restaurants in
diverse markets can be attributed to the managers who have relatively accurate
schemas.
 gender schemas.
biases.
perceptions.
stereotypes.

0.5 points
QUESTION 12
1. Brittney just started working for a real estate agency a few weeks ago, and she has
developed a supportive relationship with Sherry who has worked with the agency for
several years. Brittney talked with Sherry about a problem she is facing in the workplace.
Sherry suggested some possible solutions and discussed the strengths and weaknesses of
each. This is an example of
a schema.
increasing awareness.
mentoring.
uncovering thoughts, attitudes, and experiences.
coaching.

0.5 points
QUESTION 13
1. As the manager of Taylor Construction, Scott created a policy that required all
subcontractors to submit monthly reports to show the percentage of work that was
completed by their diverse employees. This is an example of
managing diversity.
quid pro quo.
affirmative action.
overt discrimination.
stereotyping.

0.5 points
QUESTION 14
1. When a manager asks a subordinate for sexual favors in return for a promotion, what type
of sexual harassment has occurred?
hostile work environment
quid pro quo
accommodative
equal
covert

0.5 points
 QUESTION 15
1. A manager in the leader role manages diversity in an organization by
conveying that the effective management of diversity is a valued goal and objective.
evaluating the extent to which diverse employees are being treated fairly.
serving as a role model and instituting policies and procedures to ensure that diverse
members are treated fairly.
enabling diverse individuals to coordinate their efforts and cooperate with one
another.
allocating resources to support and encourage the effective management of diversity.

0.5 points
QUESTION 16
1. Steve believes that Carlos is more responsible and capable than Gus because Carlos is from
the management team while Gus is the maintenance supervisor. This type of bias known as
the ______ effect.
glass ceiling
salience
stereotyping
similar-to-me
social status

0.5 points
QUESTION 17
1. In the _____ role, a manager conveys that the effective management of diversity is a valued
goal and objective.
figurehead
leader
liaison
entrepreneur
spokesperson

0.5 points
QUESTION 18
1. What is perception?
It is the collection of abstract knowledge structures stored in memory that makes
interpreting information possible.
It is a person's preconceived notions about the nature of men and women and their
traits.
It is the process through which people select, organize, and interpret sensory input.
It is a collection of simplistic and often inaccurate beliefs about the typical
characteristics of particular groups of people.
 It is a systematic tendency to use information about others in ways that result in
biases.
0.5 points
QUESTION 19
1. Which of the following helps managers respond to the differing needs of diverse employees
while enabling those employees to be effective contributors to an organization?
suppressing their own personal styles
sticking with one particular approach rather than trying different ways to do things
relying on subjective performance indicators
maintaining vague performance standards
not feeling threatened by different approaches and perspectives

0.5 points
QUESTION 20
1. Title VII of the Civil Rights Act prohibits discrimination
against workers over the age of 40 and restricts mandatory retirement.
against women in employment decisions on the basis of pregnancy, childbirth, and
related medical decisions.
against disabled individuals in employment decisions and requires that employers
make accommodations for disabled workers to enable them to perform their jobs.
and allows for the awarding of punitive and compensatory damages in cases of
intentional discrimination.
in employment decisions on the basis of race, religion, sex, color, or national origin.
 QUESTION 1
1. All decisions and actions of managers are based on their
subjective perceptions.
objective determination.
schemas.
gender schemas.
overt discrimination.

0.5 points
QUESTION 2
1. Which of the following is true about managing diversity?
Effective management of diversity is a necessity on ethical rather than business
grounds.
Effective management of diversity presents managers with very few challenges.
Effective management of diversity can improve future contributions of diverse
employees after they quit.
If diversity is not effectively managed, employee turnover will reduce considerably.
Effective management of diversity can increase profitability and employee retention.

0.5 points
QUESTION 3
1. When hiring new employees, a manager reviews numerous resumes and interviews several
applicants. If the manager denies employment opportunities to diverse individuals, the
manager engages in overt discrimination which is
intentional and deliberate.
unintentional and well-meaning.
unethical but not illegal.
not in violation of the principle of distributive justice.
unconscious discrimination against others.

0.5 points
QUESTION 4
1. Jeanie realizes that her values differ significantly from some of her younger subordinates.
What should Jeanie do to understand them better?
put others' knowledge and beliefs to a reality test
base decisions on hunches and stereotypes
seek out others' points of view and perspectives
look for evidence that confirms her point of view
help others to modify or change their beliefs
 0.5 points
QUESTION 5
1. What is the similar-to-me effect?
It is the tendency to perceive others who are like ourselves more positively than we
perceive people who are different.
It is the tendency to focus attention on individuals who are conspicuously different
from us.
It is the tendency to perceive individuals with a higher position in the social hierarchy
more positively than we perceive those with a lower position in the social hierarchy.
It is the tendency to perceive individuals with disabilities as noncontributors to
society.
It is the tendency of individuals to see themselves more positively than others around
them.
0.5 points
QUESTION 6
1. Elijah is thinking about quitting his job. He is finding it difficult to focus on his job because
every day he is harassed with insulting remarks, sexually oriented comments, and racial
slurs from his coworkers. This is an example of a(n)
hostile work environment sexual harassment.
quid pro quo environment.
quid pro quo sexual harassment.
salience effect.
salience environment.

0.5 points
QUESTION 7
1. In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991
prohibits discrimination against workers over the age of 40.
allows for the awarding of punitive and compensatory damages.
prohibits discrimination against disabled individuals.
requires that men and women be paid equally if they are performing equal work.
requires that employers provide 12 weeks of unpaid leave.

0.5 points
QUESTION 8
1. Making sexually oriented remarks about one's physical appearance is an example of
hostile work environment sexual harassment.
low gender egalitarianism.
quid pro quo sexual harassment.
reverse discrimination.
 the glass ceiling effect.

0.5 points
QUESTION 9
1. What is the salience effect?
It is the tendency to perceive others who are like ourselves more positively than we
perceive people who are different.
It is the tendency to focus attention on individuals who are conspicuously different
from us.
It is the tendency to perceive individuals with a higher position in the social hierarchy
more positively than we perceive those with a lower position in the social hierarchy.
It is the tendency to perceive individuals with disabilities as noncontributors to
society.
It is the tendency for individuals to see themselves more positively than others around
them.
0.5 points
QUESTION 10
1. What is the social status effect?
It is the tendency to perceive others who are like ourselves more positively than we
perceive people who are different.
It is the tendency to focus attention on individuals who are conspicuously different
from us.
It is the tendency to perceive individuals with a higher position in the social hierarchy
more positively than we perceive those with a lower position in the social hierarchy.
It is the tendency to perceive individuals with disabilities as noncontributors to
society.
It is the tendency for individuals to see themselves more positively than others around
them.
0.5 points
QUESTION 11
1. What is diversity?
differences among people due to age, gender, race, ethnicity, religion, sexual
orientation, socioeconomic background, and any other characteristic that is used to
distinguish between people
differences in the levels of job satisfaction and organizational commitment among
managers in different countries because they face different economic, political, and
sociocultural forces in their organizations' general environments
the extent to which an individual has a strong desire to perform challenging tasks well
and to meet personal standards for excellence
the extent to which an individual is concerned about establishing and maintaining
good interpersonal relations, being liked, and having the people around him or her get
along with one another
 the extent to which an individual desires to control or influence others

0.5 points
QUESTION 12
1. _____ are systematic tendencies to use information about others in ways that result in
inaccurate perceptions.
Conceptions
Biases
Abstractions
Stereotypes
Conflicts

0.5 points
QUESTION 13
1. Which principle dictates that managers should receive a raise in pay based upon their
contributions to the organization, and not based on their gender?
restorative justice
reparative justice
distributive justice
frontier justice
spatial justice

0.5 points
QUESTION 14
1. The ______ effect happens if a white male manager perceives other white male managers
more positively than managers from minority groups.
salience
similar-to-me
glass ceiling
stereotyping
social status

0.5 points
QUESTION 15
1. When Michael signs on Stanley for the company basketball team, he assumes that Stanley is
a good player because he is African-American. Which of the following is Michael exhibiting
in signing Stanley?
a bias
a gender schema
a stereotype
 reverse discrimination
overt discrimination

0.5 points
QUESTION 16
1. Nathan just accepted a position as a Regional Director. He is new with the company, and he
is just getting to know the sales reps in his region. To increase awareness of diversity
among his sales reps, Nathan must
encourage the sales reps to suppress their personal styles.
discourage the sales reps to share their points of view.
ignore personal biases and stereotypes.
trust his personal beliefs, attitudes, and values.
become aware of his own attitudes, biases, and stereotypes and the differing
perspectives of the sales reps.
0.5 points
QUESTION 17
1. Which of the following helps ensure that diversity is managed effectively in an
organization?
focusing attention on individuals who are conspicuously different from us
evaluating subordinates in extremes of positivity or negativity
discouraging sharing of differing perspectives
covering up biases and stereotypes
securing top management commitment

0.5 points
QUESTION 18
1. Which of the following is true about schemas?
People tend to pay attention to information that is consistent with their schemas.
Schemas tend to weaken over time.
Schemas are systematic tendencies to use information about others in ways that result
in inaccurate perceptions.
Schemas are a person's preconceived notions about the nature of men and women and
their traits, attitudes, behaviors, and preferences.
It is a misperception that people cannot perceive information without relying on
schemas.
0.5 points
QUESTION 19
1. Amanda owns and manages a restaurant with more than 50 employees. She wants to make
sure that all of her employees not only support diversity among themselves but also among
all their customers. For effective management of diversity, Amanda schedules her
 employees so that diverse individuals work the same hours. The employees build
relationships, learn from each other, and support each other. Amanda’s management fits
the _____ role.
monitor
entrepreneur
liaison
leader
disseminator

0.5 points
QUESTION 20
1. Steve believes that Carlos is more responsible and capable than Gus because Carlos is from
the management team while Gus is the maintenance supervisor. This type of bias known as
the ______ effect.
glass ceiling
salience
stereotyping
similar-to-me
social status
 QUESTION 1
1. In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991
prohibits discrimination against workers over the age of 40.
allows for the awarding of punitive and compensatory damages.
prohibits discrimination against disabled individuals.
requires that men and women be paid equally if they are performing equal work.
requires that employers provide 12 weeks of unpaid leave.

0.5 points
QUESTION 2
1. Jeanie realizes that her values differ significantly from some of her younger subordinates.
What should Jeanie do to understand them better?
put others' knowledge and beliefs to a reality test
base decisions on hunches and stereotypes
seek out others' points of view and perspectives
look for evidence that confirms her point of view
help others to modify or change their beliefs

0.5 points
QUESTION 3
1. What is the social status effect?
It is the tendency to perceive others who are like ourselves more positively than we
perceive people who are different.
It is the tendency to focus attention on individuals who are conspicuously different
from us.
It is the tendency to perceive individuals with a higher position in the social hierarchy
more positively than we perceive those with a lower position in the social hierarchy.
It is the tendency to perceive individuals with disabilities as noncontributors to
society.
It is the tendency for individuals to see themselves more positively than others around
them.
0.5 points
QUESTION 4
1. ALT Inc. conducts periodic reviews of the distribution of pay and the favorable outcomes
granted to employees, such as promotions and increased office space. The managers want
to confirm that those employees who received increase in pay or other favorable outcomes
have made significant contributions to the organization. This is an example of applying
distributive equality.
distributive fairness.
procedural justice.
 environmental justice.
distributive justice.

0.5 points
QUESTION 5
1. _____ are composed of simplistic and often inaccurate beliefs about the typical
characteristics of particular groups of people.
Ideals
Stereotypes
Values
Concepts
Perceptions

0.5 points
QUESTION 6
1. What is a schema?
It is the invisible barrier that prevents minorities and women from being promoted to
top corporate positions.
It is a person's preconceived notions about the nature of men and women and their
traits.
It is an abstract knowledge structure stored in memory, making possible the
interpretation and organization of information about people, events, or situations.
It is a collection of simplistic and often inaccurate beliefs about the typical
characteristics of particular groups of people.
It is a systematic tendency to use information about others in ways that result in
biases.
0.5 points
QUESTION 7
1. Amanda owns and manages a restaurant with more than 50 employees. She wants to make
sure that all of her employees not only support diversity among themselves but also among
all their customers. For effective management of diversity, Amanda schedules her
employees so that diverse individuals work the same hours. The employees build
relationships, learn from each other, and support each other. Amanda’s management fits
the _____ role.
monitor
entrepreneur
liaison
leader
disseminator

0.5 points
 QUESTION 8
1. The supervisor of medical billing at a hospital has established a practice that helps her
document her employees’ skills, performances, and abilities. This information helps the
supervisor make objective decisions when promoting employees in her department. Which
principle are the supervisor's actions based on?
restorative justice
procedural justice
frontier justice
social justice
environmental justice

0.5 points
QUESTION 9
1. Which of the following is true about managing diversity?
Effective management of diversity is a necessity on ethical rather than business
grounds.
Effective management of diversity presents managers with very few challenges.
Effective management of diversity can improve future contributions of diverse
employees after they quit.
If diversity is not effectively managed, employee turnover will reduce considerably.
Effective management of diversity can increase profitability and employee retention.

0.5 points
QUESTION 10
1. In the _____ role, a manager enables diverse individuals to coordinate their efforts.
spokesperson
disseminator
liaison
monitor
negotiator

0.5 points
QUESTION 11
1. Charlie has been working for a manufacturing company for the last ten years as a general
maintenance worker. His job often requires heavy-duty work. Charlie recently told his
supervisor that he has back problems, and shortly thereafter his supervisor assigned him
to a vacant light-duty maintenance job. This is an example of steps taken in support of the
Family and Medical Leave Act.
Americans with Disability Act of 1990.
Title VII of the Civil Rights Acts.
 Civil Rights Act of 1964.
Equal Employment Opportunity Commission.

0.5 points
QUESTION 12
1. Which of the following is true about schemas?
People tend to pay attention to information that is consistent with their schemas.
Schemas tend to weaken over time.
Schemas are systematic tendencies to use information about others in ways that result
in inaccurate perceptions.
Schemas are a person's preconceived notions about the nature of men and women and
their traits, attitudes, behaviors, and preferences.
It is a misperception that people cannot perceive information without relying on
schemas.
0.5 points
QUESTION 13
1. _____ are systematic tendencies to use information about others in ways that result in
inaccurate perceptions.
Conceptions
Biases
Abstractions
Stereotypes
Conflicts

0.5 points
QUESTION 14
1. One result of effectively managing diversity is a(n)
decrease in job satisfaction.
decrease in use of minority suppliers.
increase in the cost of hiring replacements.
narrowing of approaches to problems and opportunities.
reduction in turnover rates.

0.5 points
QUESTION 15
1. Nathan just accepted a position as a Regional Director. He is new with the company, and he
is just getting to know the sales reps in his region. To increase awareness of diversity
among his sales reps, Nathan must
encourage the sales reps to suppress their personal styles.
discourage the sales reps to share their points of view.
 ignore personal biases and stereotypes.
trust his personal beliefs, attitudes, and values.
become aware of his own attitudes, biases, and stereotypes and the differing
perspectives of the sales reps.
0.5 points
QUESTION 16
1. As the branch manager of Missouri Bank, Jim is responsible for informing staff members
about changes in diversity policies. Jim plays the role of a _____ in handling diversity.
disseminator
leader
liaison
figurehead
communicator

0.5 points
QUESTION 17
1. Which of the following is true about perception?
Perception is the collection of abstract knowledge structures stored in memory that
makes interpreting information possible.
Perceptions change quickly depending on the mood of a person.
Perceptions are influenced by schemas rather than stereotypes.
Perceptions are a person's preconceived notions about the nature of men and women
and their traits.
The effects of perception lead to different interpretations in the area of diversity.

0.5 points
QUESTION 18
1. _____ diversity requires that managers be sensitive and responsive to the needs and
concerns of individuals who might not be as well off as others.
Ethnic
Gender
Religious
Educational
Socioeconomic

0.5 points
QUESTION 19
1. In the _____ role, a manager conveys that the effective management of diversity is a valued
goal and objective.
figurehead
 leader
liaison
entrepreneur
spokesperson

0.5 points
QUESTION 20
1. ________ justice is basing employees' promotions on their performance evaluations,
independent of ethnicity, age, or gender.
Reparative
Frontier
Distributive
Restorative
Environmental
 QUESTION 1
1. Julie, a regional sales manager for a pharmaceutical corporation, scheduled a critical
meeting for all the sales reps in her region. After setting the date and time for the meeting,
Julie learned that the date she chose was a religious holiday for members of a certain faith.
Julie then changed the date for the meeting because
she was required to based on the Title VII of the Civil Rights Act.
she was required to based on The White House Guidelines on Religious Exercise and
Expression in the Federal Workplace.
she wanted to effectively manage diversity.
she wanted to apply procedural justice.
she wanted to apply distributive justice.

0.5 points
QUESTION 2
1. The management of an elementary school in Texas receives Martin's application for a
teaching position. Martin's application is rejected because he is male. The management of
the elementary school is influenced by
the social status effect.
stereotypes.
diversity.
the similar-to-me effect.
the salience effect.

0.5 points
QUESTION 3
1. One result of effectively managing diversity is a(n)
decrease in job satisfaction.
decrease in use of minority suppliers.
increase in the cost of hiring replacements.
narrowing of approaches to problems and opportunities.
reduction in turnover rates.

0.5 points
QUESTION 4
1. Which of the following helps managers increase diversity awareness in an organization?
suppressing personal styles of organization members
sticking with one particular approach rather than trying different ways to do things
letting problems grow until they are visible enough to be countered
 reducing the time spent in socializing and instead concentrating on work
improving understanding of others who are different from oneself

0.5 points
QUESTION 5
1. Brittney just started working for a real estate agency a few weeks ago, and she has
developed a supportive relationship with Sherry who has worked with the agency for
several years. Brittney talked with Sherry about a problem she is facing in the workplace.
Sherry suggested some possible solutions and discussed the strengths and weaknesses of
each. This is an example of
a schema.
increasing awareness.
mentoring.
uncovering thoughts, attitudes, and experiences.
coaching.

0.5 points
QUESTION 6
1. Nathan just accepted a position as a Regional Director. He is new with the company, and he
is just getting to know the sales reps in his region. To increase awareness of diversity
among his sales reps, Nathan must
encourage the sales reps to suppress their personal styles.
discourage the sales reps to share their points of view.
ignore personal biases and stereotypes.
trust his personal beliefs, attitudes, and values.
become aware of his own attitudes, biases, and stereotypes and the differing
perspectives of the sales reps.
0.5 points
QUESTION 7
1. Which of the following would be considered quid pro quo sexual harassment?
display of pornography
request for sexual favors
display of sexually oriented objects
comment of a sexual nature
remark about appearance

0.5 points
QUESTION 8
1. Which of the following is a step to manage diversity effectively?
put others' knowledge and beliefs to a reality test
 base decisions on hunches and stereotypes
increase salaries and wages for everyone
discourage sharing of differing perspectives
empower employees to challenge discriminatory behaviors

0.5 points
QUESTION 9
1. _____ diversity requires that managers be sensitive and responsive to the needs and
concerns of individuals who might not be as well off as others.
Ethnic
Gender
Religious
Educational
Socioeconomic

0.5 points
QUESTION 10
1. Which of the following is true about the salience effect?
The salience effect leads some people to perceive women less positively than they
perceive white men.
Salient individuals are less often the object of attention than are other members of a
work group.
Individuals who are salient are often perceived to be primarily responsible for
outcomes.
Salient individuals are evaluated in a more balanced manner unlike other individuals
who are evaluated more extremely in either a positive or a negative direction.
While social status is related to bias, salience is related to stereotyping.

0.5 points
QUESTION 11
1. Last week Beverly stayed after hours and spent a lot of effort and time to complete a
routine assignment and meet a critical deadline. Her supervisor Annie was impressed, and
so for the next assignment, Annie assigned Beverly an interesting and new type of project.
Annie’s action is consistent with ______ justice.
distributive
restorative
environmental
reparative
frontier

0.5 points
 QUESTION 12
1. Which of the following is an aim of distributive justice within an organization?
to ensure that all members of an organization receive identical or similar outcomes
to ensure that women consistently earn more than men
to use fair procedures to determine how to distribute outcomes to organization
members
to provide favorable outcomes to traditionally oppressed groups
to ensure that outcomes are not distributed based on a person's personal
characteristics like race or age
0.5 points
QUESTION 13
1. ALT Inc. conducts periodic reviews of the distribution of pay and the favorable outcomes
granted to employees, such as promotions and increased office space. The managers want
to confirm that those employees who received increase in pay or other favorable outcomes
have made significant contributions to the organization. This is an example of applying
distributive equality.
distributive fairness.
procedural justice.
environmental justice.
distributive justice.

0.5 points
QUESTION 14
1. Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd
comments from male coworkers, both of which make her uncomfortable. What type of environment is this?
whistle-blowing environment
salience environment
quid pro quo environment
hostile work environment
accommodative environment

0.5 points
QUESTION 15
1. All decisions and actions of managers are based on their
subjective perceptions.
objective determination.
schemas.
gender schemas.
overt discrimination.
 0.5 points
QUESTION 16
1. Which of the following is true about schemas?
People tend to pay attention to information that is consistent with their schemas.
Schemas tend to weaken over time.
Schemas are systematic tendencies to use information about others in ways that result
in inaccurate perceptions.
Schemas are a person's preconceived notions about the nature of men and women and
their traits, attitudes, behaviors, and preferences.
It is a misperception that people cannot perceive information without relying on
schemas.
0.5 points
QUESTION 17
1. Janice is hiring an assistant marketing manager for Fall Inc. Janice recruits Sandra because
she comes from a well-known family. Janice is influenced by the _____ effect.
similar-to-me
social status
salience
glass ceiling
stereotyping

0.5 points
QUESTION 18
1. _____ are systematic tendencies to use information about others in ways that result in
inaccurate perceptions.
Conceptions
Biases
Abstractions
Stereotypes
Conflicts

0.5 points
QUESTION 19
1. Amanda owns and manages a restaurant with more than 50 employees. She wants to make
sure that all of her employees not only support diversity among themselves but also among
all their customers. For effective management of diversity, Amanda schedules her
employees so that diverse individuals work the same hours. The employees build
relationships, learn from each other, and support each other. Amanda’s management fits
the _____ role.
monitor
 entrepreneur
liaison
leader
disseminator

0.5 points
QUESTION 20
1. What is diversity?
differences among people due to age, gender, race, ethnicity, religion, sexual
orientation, socioeconomic background, and any other characteristic that is used to
distinguish between people
differences in the levels of job satisfaction and organizational commitment among
managers in different countries because they face different economic, political, and
sociocultural forces in their organizations' general environments
the extent to which an individual has a strong desire to perform challenging tasks well
and to meet personal standards for excellence
the extent to which an individual is concerned about establishing and maintaining
good interpersonal relations, being liked, and having the people around him or her get
along with one another
the extent to which an individual desires to control or influence others
 QUESTION 1
1. All decisions and actions of managers are based on their
subjective perceptions.
objective determination.
schemas.
gender schemas.
overt discrimination.

0.5 points
QUESTION 2
1. Which act requires that men and women be paid equally if they are performing equal
work?
Civil Rights Act of 1991
Title VII of the Civil Rights Act
Equal Pay Act
Age Discrimination in Employment Act
Gender Equality Act

0.5 points
QUESTION 3
1. Which of the following is a guideline for managers to evaluate employees?
ensure that subjective performance indicators are used
ensure that minimal time is spent on evaluation
ensure that minimal attention is given to the evaluation
ensure that the evaluators are not burdened with accountability for the evaluation
ensure that performance standards are not vague

0.5 points
QUESTION 4
1. What is the social status effect?
It is the tendency to perceive others who are like ourselves more positively than we
perceive people who are different.
It is the tendency to focus attention on individuals who are conspicuously different
from us.
It is the tendency to perceive individuals with a higher position in the social hierarchy
more positively than we perceive those with a lower position in the social hierarchy.
It is the tendency to perceive individuals with disabilities as noncontributors to
society.
It is the tendency for individuals to see themselves more positively than others around
them.
 0.5 points
QUESTION 5
1. Two male managers exchange a lewd sexual joke in the presence of a female manager. This
is an example of
the similar-to-me effect.
a hostile work environment.
quid pro quo sexual harassment.
the salience effect.
reverse discrimination.

0.5 points
QUESTION 6
1. Andrea was a sales rep for a marketing firm for more than ten years, and when the
company was forced to downsize, Andrea was laid-off. Andrea’s colleague Jason, who has
worked for the company for two years, continues to work for the company. Andrea has
data to prove that her experience, sales, and accomplishments are much greater than
Jason’s. The manager who decided which employees would continue working and who
would get laid-off was Jason’s uncle. Andrea thinks the manager did not use fair procedures
and that his decision was
a violation of the principle of procedural justice.
a violation of the principle of distributive justice.
a violation of Title VII of the Civil Rights Act.
gender discrimination.
age discrimination.

0.5 points
QUESTION 7
1. What is the salience effect?
It is the tendency to perceive others who are like ourselves more positively than we
perceive people who are different.
It is the tendency to focus attention on individuals who are conspicuously different
from us.
It is the tendency to perceive individuals with a higher position in the social hierarchy
more positively than we perceive those with a lower position in the social hierarchy.
It is the tendency to perceive individuals with disabilities as noncontributors to
society.
It is the tendency for individuals to see themselves more positively than others around
them.
0.5 points
QUESTION 8
1. _____ refers to a grouping of people based on some shared characteristic such as national
origin, language, or culture.
Heritage
Ethnicity
Ancestry
Regionality
Descent

0.5 points
QUESTION 9
1. Charlie has been working for a manufacturing company for the last ten years as a general
maintenance worker. His job often requires heavy-duty work. Charlie recently told his
supervisor that he has back problems, and shortly thereafter his supervisor assigned him
to a vacant light-duty maintenance job. This is an example of steps taken in support of the
Family and Medical Leave Act.
Americans with Disability Act of 1990.
Title VII of the Civil Rights Acts.
Civil Rights Act of 1964.
Equal Employment Opportunity Commission.

0.5 points
QUESTION 10
1. Which of the following would be considered quid pro quo sexual harassment?
display of pornography
request for sexual favors
display of sexually oriented objects
comment of a sexual nature
remark about appearance

0.5 points
QUESTION 11
1. Brittney just started working for a real estate agency a few weeks ago, and she has
developed a supportive relationship with Sherry who has worked with the agency for
several years. Brittney talked with Sherry about a problem she is facing in the workplace.
Sherry suggested some possible solutions and discussed the strengths and weaknesses of
each. This is an example of
a schema.
increasing awareness.
mentoring.
uncovering thoughts, attitudes, and experiences.
 coaching.

0.5 points
QUESTION 12
1. Emily went to the general manager to file a complaint regarding something her supervisor
said to her that implied that she would be demoted or fired if she did not submit to a sexual
request. Which step should the general manager first take to deal with this complaint?
talk to Emily’s supervisor
get a neutral third party to investigate the claims of sexual harassment
take disciplinary action against the alleged person as soon as possible
check Emily’s background and history of complaints
inform all managers about the complaint

0.5 points
QUESTION 13
1. _____ are systematic tendencies to use information about others in ways that result in
inaccurate perceptions.
Conceptions
Biases
Abstractions
Stereotypes
Conflicts

0.5 points
QUESTION 14
1. In the _____ role, a manager enables diverse individuals to coordinate their efforts.
spokesperson
disseminator
liaison
monitor
negotiator

0.5 points
QUESTION 15
1. Which principle dictates that managers should receive a raise in pay based upon their
contributions to the organization, and not based on their gender?
restorative justice
reparative justice
distributive justice
frontier justice
 spatial justice

0.5 points
QUESTION 16
1. Which of the following helps managers respond to the differing needs of diverse employees
while enabling those employees to be effective contributors to an organization?
suppressing their own personal styles
sticking with one particular approach rather than trying different ways to do things
relying on subjective performance indicators
maintaining vague performance standards
not feeling threatened by different approaches and perspectives

0.5 points
QUESTION 17
1. Sarah is currently a manager at a fabric manufacturing company. The company has
arranged for Sarah to complete a four-week community internship to improve her diversity
awareness and management skills. She will experience social challenges such as
unemployment, homelessness, and illiteracy. Sarah will also have an opportunity to
interact with people from different cultures and learn about different approaches to work
and life. The manufacturing company periodically offers diversity training, such as group
exercises and role-plays, so what is the advantage of Sarah completing the internship?
Sarah will learn how to communicate with other people.
Sarah will learn about several aspects of diversity.
Sarah will learn about different cultures.
Sarah will experience the diversities firsthand.
Sarah will learn about social challenges.

0.5 points
QUESTION 18
1. In the _____ role, a manager conveys that the effective management of diversity is a valued
goal and objective.
figurehead
leader
liaison
entrepreneur
spokesperson

0.5 points
QUESTION 19
1. The marketing manager at RST Consulting allocates annual bonuses to employees based on
performance evaluations. What principle is the manager following?
 restorative justice
reparative justice
distributive justice
frontier justice
spatial justice

0.5 points
QUESTION 20
1. What is diversity?
differences among people due to age, gender, race, ethnicity, religion, sexual
orientation, socioeconomic background, and any other characteristic that is used to
distinguish between people
differences in the levels of job satisfaction and organizational commitment among
managers in different countries because they face different economic, political, and
sociocultural forces in their organizations' general environments
the extent to which an individual has a strong desire to perform challenging tasks well
and to meet personal standards for excellence
the extent to which an individual is concerned about establishing and maintaining
good interpersonal relations, being liked, and having the people around him or her get
along with one another
the extent to which an individual desires to control or influence others