Tickets January 09 2019 11 - 52

Sheet1
Ticket Id Subject
53791 Conversation with S s panigrahy
53792 Conversation with Elyasa Bahalwan
53793 Conversation with Daulat ram saini
53794 Conversation with Saurabh
53796 Issue: Login Price : Antony Priddy/FMG
53798 Re: Your service with SteelMint ends today!
53808
53818 Enquiry for full page access
53819 Notification of Payment Received
53895 Re: Used Moulding machine
53914 SteelMint : Contact Form
53915 Subscription of Steelmint's Services
53944 FW: FW: FW: Ferrous Scrap Import June'17
53945 Conversation with sandesh
53946 Conversation with Sandesh
53948 Plz provide a link for uses.
53967 Conversation with Saurabh
53969 Conversation with Poulami Mondal
53973 CoalMint : Contact Form
Page 1
Sheet1
Description
S s panigrahy Sail tmt price list for State Odishs 09:35 PM, 08th Jan SteelMint Info Services LLP We have received your r
Elyasa Bahalwan How to apply to Steelmint Subcription ? How much the cost ? 09:43 AM, 09th Jan View conversation in
Daulat ram saini Sir mane ek tmt store kola hai 08:19 AM, 09th Jan SteelMint Info Services LLP We have received your re
Saurabh I want to know the steel rod rate 10:07 AM, 09th Jan SteelMint Support Team Thanks for contacting us. 10:08 AM
Not given.
account already renewed. plz contact mr akshay *Keyal Group* *Address: *Adarsh Nagar, Birgunj, Nepal *Tel:* +977-51-4
Hi
Dear Sir/Madam, Please offer us rate/month that will be charged for full access of steel mint. [image: cid:image002.jpg@0
Notification of Payment Received 09-Jan-2019 11:34:25 GMT+05:30 Transaction ID: 4E5751866S202240C https://www.p
Dear Sir, Greetings From PlantBee!! This mail is to inform you there is no moulding machine is for sale. We can promote y
Name: Gibson Dodi E-mail: gibroenter@yahoo.com Phone: +254726953128 Interested in: For Business Development/ Re
Dear Sir, We generally require following variety of raw materials in big volumes, * Plates Thickness mm - 8,10,12,14,16,1
Dear Rahul Would appreciate if you could send me revised Excel sheet for India scrap import data till Dec 2018. Last you
sandesh hi 03:02 PM, 09th Jan SteelMint Support Team Based on telephonic discussion with you, please find the link for
Sandesh please call on8308817691 02:38 PM, 09th Jan Sandesh hi 02:39 PM, 09th Jan Sandesh can you pick up the ca
Dear raghvendra as per discussion with u plz provide me free trial version link of ur site.
Saurabh I want to know about tmt iron rod 12mm price 03:20 PM, 09th Jan SteelMint Support Team ThanksÂ forÂ contact
Poulami Mondal i want to take subscription for daily rates on se mi finished product 03:33 PM, 09th Jan SteelMint Suppor
Name: Mina Bakhshi E-mail: hamyarsarmayestocks@gmail.com Phone: +989358871470 Interested in: For Research Mes
Name: Rajesh Bagri E-mail: thesteelshop.kol@gmail.com Phone: 9910475529 Interested in: Other Message: We are inte
Name: Juliestope E-mail: juliemartin@gmail.com Phone: 87165772622 Interested in: For Business Development/ Registra
Page 2
Sheet1
Status Priority Source Type Company
Resolved Low Chat Prices No company
Resolved Low Chat Subscription/Payment/Advertisement/Editor No company
Resolved Low Chat News No company
Pending High Email Prices No company
Waiting on Customer Low Email Subscription/Payment/Advertisement/Editor No company
Resolved Low Email Login/IT/Service No company
Pending Low Email Subscription/Payment/Advertisement/Editor No company
Resolved Low Email Subscription/Payment/Advertisement/Editor No company
Resolved High Email Tenders/Buy/Sale No company
Resolved High Email Subscription/Payment/Advertisement/Editor No company
Pending Low Email Data Query/Feedback/Feature Reqest No company
Pending Low Email Data Query/Feedback/Feature Reqest No company
Resolved High Chat Login/IT/Service No company
Closed High Chat No company
Resolved Low Email Login/IT/Service No company
Resolved High Chat Subscription/Payment/Advertisement/Editor No company
Waiting on Customer High Email Subscription/Payment/Advertisement/Editor No company
Page 3
Sheet1
Requester Name Requester Email Requester Phone Facebook Profile Id
S s panigrahy polasara7@gmail.com 8260089771
Elyasa Bahalwan ebahalwan@sbtcgroup.com 62 81 23522581
Daulat ram saini nikkusaini39@gmail.com 9610680808
Saurabh sagarsaurabh750@gmail.com 8871104890
Dhruv dhruv.goel1@gmail.com
Keyal Group keyalgroup@gmail.com
Naushad Khan nasshukhan29@gmail.com 9304556230
Arvind Kr arvindkumar@adhunikgroup.co.in 9771494958
XINYUE LI jli@fmgl.com.au
Ujjwal Banchhor ujjwal.banchhor@plantbee.com
Gibroenter gibroenter@yahoo.com
Vishwasrao, Vijay vijay.vishwasrao@thyssenkrupp.com
Ajay ajay@emrbangkok.com
Sonawane.sandesh SONAWANE.SANDESH@mahindra.com
Sonawane.sandesh SONAWANE.SANDESH@mahindra.com
sai enterprises sai20enterprises@gmail.com
Saurabh sagarsaurabh750@gmail.com 8871104890
P.Mondal poulami.poly@gmail.com 9051476758
Mina Bakhshi hamyarsarmayestocks@gmail.com
Rajesh Bagri thesteelshop.kol@gmail.com
Juliestope JuliestopeNK juliemartin@gmail.com
Page 4
Sheet1
Agent Group Created Time Due by Time Resolved Time
SteelMint Support SteelMint Info 2019-01-09 10:01:13 2019-01-14 10:02:01 2019-01-09 10:12:01
SteelMint Support SteelMint Info 2019-01-09 10:46:57 2019-01-10 10:46:58
SteelMint Support SteelMint Events 2019-01-09 11:34:46 2019-01-14 11:35:17 2019-01-09 11:43:17
SteelMint Support Plantbee 2019-01-09 13:04:07 2019-01-10 13:04:41 2019-01-09 13:06:42
No Agent No Group 2019-01-09 15:04:39 2019-01-10 15:04:40 2019-01-09 15:10:48
Page 5
Sheet1
Closed Time Last Updated Time Initial Response Time Time Tracked
2019-01-09 10:12:01 2019-01-09 10:11:30 00:00
2019-01-09 10:18:54 2019-01-09 10:18:34 00:00
2019-01-09 10:24:06 2019-01-09 10:23:43 00:00
2019-01-09 10:33:41 2019-01-09 10:33:28 00:00
2019-01-09 11:19:48 00:00
2019-01-09 11:49:42 2019-01-09 11:49:36 00:00
2019-01-09 11:39:14 2019-01-09 11:38:53 00:00
2019-01-09 11:33:40 00:00
2019-01-09 11:43:17 00:00
2019-01-09 13:06:41 00:00
2019-01-09 15:14:14 00:00
2019-01-09 15:20:12 00:00
2019-01-09 15:21:01 00:00
2019-01-09 15:25:38 00:00
2019-01-09 15:10:48 2019-01-09 15:10:50 00:00
2019-01-09 16:00:50 2019-01-09 16:00:30 00:00
2019-01-09 16:01:25 00:00
2019-01-09 16:03:26 00:00
2019-01-09 17:14:44 00:00
2019-01-09 17:17:33 00:00
2019-01-09 17:11:31 2019-01-09 17:11:17 00:00
Page 6
Sheet1
First Response Time (in Hrs) Resolution Time (in Hrs) Agent interactions Customer interactions
00:10:17 00:10:48 1 1
00:17:20 00:17:40 1 1
00:22:29 00:22:44 1 1
00:08:50 00:09:03 1 1
00:00:00 00:00:00 0 1
00:54:57 00:00:00 1 1
00:13:48 00:14:09 1 1
00:00:00 00:00:00 0 1
00:00:00 00:08:31 0 1
00:00:00 00:02:35 0 1
00:00:00 01:38:36 0 1
00:00:00 00:00:00 0 1
00:00:00 00:00:00 0 1
00:00:00 00:21:11 0 1
00:00:00 00:06:09 0 1
00:23:45 00:23:57 1 1
00:00:00 00:12:07 0 1
00:00:00 00:12:12 0 1
00:00:00 01:05:18 0 1
00:00:00 00:54:42 0 1
00:27:31 00:00:00 1 1
Page 7
Sheet1
Resolution Status First Response Status Tags Survey Result Product Company
Within SLA Within SLA No Product SteelMint
No Product SteelMint
Within SLA No Product SteelMint
Within SLA Within SLA test_123_fd No Product SteelMint
Within SLA No Product SM Events
Within SLA Plantbee PlantBee
Within SLA Within SLA test_123_fd No Product SteelMint
Page 8
Sheet1
Product Client Type
Website New Lead
Website New Lead
Website Inactive Client
Website New Lead
Website Paid Active
Website Renewal Client
Mobile Application Trial Active
SM Events New Lead
New Lead
Website New Lead
Website Paid Active
Website Paid Active
Website Trial Active

Website New Lead
Website New Lead
Website New Lead
Website New Lead
Website New Lead
Page 9

Tickets January 09 2019 11 - 52

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