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01
Conclusions 27
Media Trust 28
Executive summary 02 Executive summary 03
In order to achieve Annual income Organisation type The Priority and Aspiration Service requirement
representative results, Small 48 Frontline 51 Matrix Maintain Raise the bar Quality
the sample profile Medium
83
2nd tier
61
210 For an overview of how organisations felt Strong results in this sector indicate
that marketing and
results in this sector
indicate that even where
enhancement
encompassed an even
Large Frontline & 2nd tier
about their current performance in a given communication activity is an effective marketing
273 at a satisfactory level. and communications
Other 82 area, and how they prioritise areas for
spread of organisations improvement, the research results were
However, vigilance is
required to maintain it,
operation was in place,
there was still an aspiration
Performance
location, rural vs. urban
is no drop in standards
Organisation specialism Office location by area caused by complacency.
8 - 10 1-3
4-7 Don’t know
All groups were asked how important they think it is for their
organisation to improve its performance on each activity by
assigning a score out of 10.
Online presence, but digital benefits are unrealised 13
Performance
6
the potential of their web presence. The Working out cost of the website
websites but only larger organisations differences between these different groups
seem able to begin to realise the are reflected in their priorities for change. Monitoring internet
All groups were asked how Keeping content updated All groups were asked to Keeping content updated
important they think it is for rate their performance on a
their organisation to improve its 64% 19% 15% number of activities that other 35% 36% 13%
performance on each activity organisations say they do when
by assigning a score out of 10. setting up and maintaining a
Ensuring content is compliant web presence by providing a Ensuring content is compliant
rating out of 10.
62% 19% 14% 26% 34% 9% 5%
Large charities expressed a desire to explore Finally, they are also anxious about the
and exploit the numerous benefits new media Ensuring consistent visual identity
perceived costs of investing in an area (of Ensuring consistent visual identity
and social networking may provide while 8 - 10
which they have little or no understanding) 8 - 10
developing an interactive user-experience 55% 22% 18% and the risk of not achieving maximum 47% 35% 5%
and again, using this channel as a tool to 4-7 return. So, similar to securing core investment, 4-7
Maximising online fundraising Maximising online fundraising
secure ongoing funding. 1-3 they recognise the various relevant factors 1-3
Don’t know 52% 25% 15% 7% but lack the access to support to make the Doesn’t do 49% 38% 28% 21%
However all size groups seem unsure about necessary changes. So, although smaller
Driving traffic via relevant web links Don’t know Driving traffic via relevant web links
how to implement these priorities, improve groups acknowledge they are missing out on
their online capabilities and generally seem 48% 36% 13% the full and growing potential of this channel 56% 46% 23% 6% 5%
to feel out of their depth. they feel the need to cover the basics and
Monitoring internet traffic understand their options first. Monitoring internet traffic
Looking more closely at these problems, the 46% 34% 13% 6% 29% 42% 17% 5% 6%
following factors emerged as key challenges Larger charities, on the other hand, are able
for the smaller organisations. They frequently Developing interactive experience to take advantage of the Internet to a much Developing interactive experience
lack in-house capabilities to maintain and greater degree often with dedicated human
39% 36% 20% 5% 20% 31% 34% 25%
update their website. This lack of specialist resources. They use their larger budgets to
expertise means they are unable to take Understanding new media
maintain and extend their online presence Understanding new media
advantage of the opportunities of Web 2.0, and optimise the channel including tracking
and have a lack of confidence with new tools 38% 40% 17% 5% traffic, introducing interactive features and 10% 35% 29% 22%
such as social networking sites. developing relevant links to boost traffic.
Securing funding for maintenance Securing funding for maintenance
38% 32% 22% 8% 9% 31% 21% 19% 4%
All groups were asked how they would rate their satisfaction
with their organisations ability to organise marketing and
communications activity by assigning a score out of 10.
Non-strategic marketing planning, urgent need for support 18 Non-strategic marketing planning, urgent need for support 19
Our research would seem to indicate that Of course, as previously identified, part of 8
Satisfaction with Organise marketing and
some of the reasons for this dissatisfaction ability to... communication activity 23% 62% 12% this problem lies in the fact that marketing
are endemic in the third sector as a whole, Set up and maintain a budgets are often dominated by funding
43% 40% 10% 7% Strong
particularly as most organisations seem to web presence for specific projects at the expense of
lack clearly defined marketing goals. As these Develop the effectiveness organisational requirements. This is further
33% 60% 4% 7
elements are key to establishing a distinctive of its operations characterised by charities struggling to
profile and conveying succinct messages commit precious limited funds to areas where
to larger audiences there’s a negative 8 - 10 out of 10 1 - 3 out of 10 the best return on their investment is not clear.
impact on funding as a consequence. This 4 - 7 out of 10 Don’t know One noteworthy side effect of this project-by-
Performance
6
is compounded by an inability to identify project approach to marketing investment is
Communicating internally
marketing priorities so that they fall back that can also limit internal communication. So, Effective networking
on tried and tested approaches. However, to solve this flawed short-term approach will
these tactical approaches concentrate on Ease of Organising your marketing bring with it the innate benefit of improving Achieving internal agreement Allocating budget
8% 38% 27% 9% 27% 5
traditional marketing activities over and accessing and communications activity the group’s in-house unity. Identifying priorities
help... Productive media Links
above more progressive (and often cheaper) Setting up and maintaining
a web presence 19% 37% 18% 7% 14% 4% Strategic goals
solutions such as digital marketing. Calender of activities
Developing the effectiveness
of operations 9% 43% 30% 6% 10% 4
All groups were asked how they would rate their satisfaction All groups were asked about their current performance in
with their organisations ability to organise marketing and various aspects of marketing and communication and how they
communications activity by assigning a score out of 10. prioritised their need to improve in each one.
Support from within the sector is preferred, but difficult to access 21
minded organisations share the same 11% 10% 13% 21% 42%
core values and deep understanding
Private sector more innovative than third sector
of the experience, capabilities and
8% 12% 23% 25% 20% 11%
needs of charities.
Volunteers
17% 52%
The third sector differs intrinsically from As a whole, the research indicated lower than 22% 40%
Ease of accessing
the private sector, as it is heavily reliant help from external
Small 6% 31% 30% 11% 22% expected use of support organisations. Some,
on individuals, peer groups and goodwill particularly smaller, organisations, appeared Other Charities
bodies with marketing
rather than external marketing support. The Medium 10% 48% 22% 8% 11% unaware that such support organisations even 17% 43%
and communications
most common sources of support used by activity existed. Overall, it would appear that charities
Large 13% 58% 17% 8%
those interviewed were listed as: volunteers, rely heavily on word of mouth referrals for Personal Friends
professional resources, contacts and mentors, marketing and communications support and 7% 51%
other charities and personal friends. It is the Very easy Quite difficult Never tried while this is partly due to a desire to work with
often diverse and frequently disparate nature Quite easy Very difficult Don’t know peers, it is also an indication that access to Support Organisations
of these groups that may have a bearing on formal support is confused. 24% 22%
the lack of confidence of organising and
accessing support. To this end, charities of all sizes universally Private Sector (paid for)
prioritised an online directory of support
18% 21%
Although some organisations did use support organisations in the third sector indicating
from the private sector, whether paid-for or that, at present they don’t know where to
Private Sector (pro bono)
pro bono, this was a relatively small number look for support. This would give them an
and often only the result of the organisation invaluable resource they could access 14% 23%
being unaware of third sector support. There independently to meet their diverse and
was certainly no evident belief that the private changing needs. Head Office/Sister Organisation
sector could provide more innovative support 4% 20%
than like-minded groups.
None Spontaneous
20% 15% Prompted
All groups were asked what sources of help have they used for
All groups were asked how easy they find it to access help from support with their marketing and communications.
external bodies and organisations with organising their marketing
and communications activity.
Aspiration within charities to raise the bar 25
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