FAR EASTERN UNIVERSITY

INSTITUTE OF TOURISM AND HOTEL MANAGEMENT

HOTEL AND RESTAURANT MANAGEMENT

Partial Requirement for Hotel Apprenticeship Program

SEQUOIA HOTEL
91- 93 MOTHER IGNACIA AVENUE, CORNER
TIMOG AVENUE QUEZON CITY PHILIPPINWA 1103

By
MS. KAREN JIEAN B. BAUTISTA

October 2015
SY 2015-16
 TABLE OF CONTENTS
Page
Title Page i
Table of Contents ii
Acknowledgment iv

Chapter I PROFILE OF THE COMPANY …………………………………........1

A. HISTORICAL BACKGROUND………………………. 1
B. MISSION AND VISION………………………………. 2
C. ORGANIZATIONA STRUCTURE…………………… 3
D. LOCATIONS MAP……………………………………. 4

Chapter II DEPARTMENT/S ASSIGNED AND ITS FUNCTIONS ………….… 5

A. SALES AND MARKETING DEPARTMENT …………. 5
B. HOUSEKEEPING DEPARTMENT ……………………. 7
Chapter III FUNCTIONS OF THE TRAINEE ………………………………….… 9
A. THINGS LEARNED…………………………………….. 9
B. TECHNICAL ……………………………………………. 9
C. PROFESSIONAL……………………………………….. 10
D. PERSONAL……………………………………………... 11
Chapter IV REPORTS …………………………………………………………….. 12
A. DAILY JOURNAL …………………………………….. 12
B. MONTHLY REPORT…………………………………... 47
Chapter V OBSERVATIONS…………………………………………………….. 48
A. PRACTICUM SITE ……………………………………… 48
B. HRM / TOURISM PRACTICUM PROGRAM …………. 49

Chapter VI CONCLUSION AND RECOMMENDATION……………..………... 50

Appendices

Appendix A: Resume ……………………… ...……………………………...... 52

Appendix B: Sample Of Work………………………………………………… 54
Appendix C: Pictures W/ Appropriate Captions………………………………. 55
Appendix D: Dtr/Summart Of Hours Completed ………………………...…... 59
Appendix E: Certificate Of Attendance (Ojt Orientation) ………………….… 63
Appendix F: Certificate Of Good Moral ………………………………….. 63
Appendix G: Med. Cert. And Psychological Exam Cert. ……………...…. 63
Appendix H: Recommendation Letter ……………………………………. 64
Appendix I: Report Of Ratings …………………………………………... 66
Appendix J: Apprentice Ledger ………………………………………….. 68
Appendix K: Internship Training Agreement ……………………………. 69
Appendix L: Statement Of Co-Responsibility …………………………... 70
Appendix M: Internship Confirmation Agreement …………………….... 71
Appendix N: Job Interview Assessment ..……………………………..… 72
Appendix O: Certificate Of Completion ………………………………… 73
Appendix P: Performance Evaluation …………………….……………... 75
Appendix Q: Exit Interview ……………………………………………... 76
 AKNOWLEDGEMENTS

First and foremost, I would like to thank God for guiding me to Sequoia Hotel which has
served as my home for 3 months. I would also like to thank him for giving me the
strength, knowledge and wisdom to complete my hours at this wonderful establishment.
And providing me with good health and keeping me safe during the duration of this
endeavor.

I would like to thank my family who has been nothing but supportive and optimistic
about my stay at Sequoia. I would also like to thank them for giving me the means to
continue me work here. Also I would like to thank my Far Eastern University for creating
a program such as this, it was through this course that I was able to fully understand and
love even more the field that I am in. I would like to thank my advisor Mr. Rudie
Cabardo who has been very approachable regarding my internship inquiries. I know that I
have been a bit “pushy” Sir Cabardao but you still managed to accommodate me
regardless of my pushiness and your busy schedule; for that I am very grateful.

I would also like to express my sincerest gratitude to everyone at Sequoia Hotel for
allowing me to have my internship at their lovely establishment. I would also like to
thank them for sharing their time and their knowledge about their departments especially
the Sales and Marketing department for treating me as one of them and trusting me with
the work that they have given me. I have truly learned a lot from everyone and I could
not think of a better place where I could have experience everything that I did at Sequoia
Hotel.