WEEKLY SUMMARY REPORT

Week 1: June 24-27, 2015

Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week can be considered as the week I would like to suggest that for starting
that I have started my OJT at Sequoia OJTs it is very important to familiarize
Hotel. Though I have only been at this yourself about the establishment that you
hotel for a few days I have learned the are entering. This will help you in being
basics of the hotel such as the different more prepared in what you are about to
personnel, the names of function rooms face.
and the terms that are being used in the
department that I am assigned in.

Week 2: June 29 – July 4, 2015

Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week I learned more about the work Being open minded about the work being
that is being done in the Sales and done is very important in any department
Marketing Department. I have grown fond that you enter because if not, no matter how
of the work being done and somehow hard one tries to understand a certain task
coped with the new environment. Though he/she will not get the hang of things. At
it is not totally out of my comfort zone I first it may not seem much but I believe that
was able to adjust properly. as time goes on one will see the value of
they are doing.
 WEEKLY SUMMARY REPORT
Week 3: July 6-11, 2015
Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week I only went to work for 4 days It takes a lot to work in an office not only is
due to both school and weather conditions. your body working but also your mind.
What I have learned for this week would What I would suggest to future trainees
be the following; working a fax machine, being put in the office is the be familiar
making databases and I encountered the with phone etiquette and SOPs and also one
phonetic alphabet. should learn how to work the different
machines / gadgets in an office beforehand.

Week 4: July 13 - 18, 2015

Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

I have learned this week that doing office I would like to suggest that future interns
work for the hotel has some benefits like use whatever language that they are
having no work on the holidays. Aside comfortable with. I would also like to
from that I learned that in dealing with suggest that in dealing with telemarking or
clients on the phone one has to learn to be perhaps contacting different companies an
professional at all times no matter how intern should make a script but not rely on
rude the person one is talking to is. it too much.
 WEEKLY SUMMARY REPORT
Week 5: July 20 - 25, 2015
Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week I have learned how to organize I cannot really recommend anything for this
a rooming list as well as make a Group week except to learn how to be a bit more
Action Memo. I learned that in doing organized and focus on the things that
things such as this one need a clear mind he/she is doing.
as well as good organization skills because
one wrong move can cost then
establishment money. I have also learned
how to make a proposal.

Week 6: July 27 – August 1, 2015

Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week there has been a quick change of I would advise future trainees who
plans due to some misunderstandings. I encounter events such as these is to not
have learned that being in this department panic and just follow the orders of his/her
requires one learn how to think on their superior. I would also recommend them to
feet and as well as a creative mind. In act swiftly and effectively.
acquiring these skills one will learn how to
deal with clients better.
 WEEKLY SUMMARY REPORT
Week 7: August 3-8, 2015
Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week I was taught how to make a lead In making this kind of report I would like to
chart, this said chart contains the revenue recommend having either a clear vision or
of confirmed, tentative and lost events. serious reviewing skills in order to make
This is a very crucial report because it sure that everything in the report is
shows the progress of one branch of the accurate.
department when it comes to their sales.

Week 8: August 10-15, 2015

Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week I was able to make a Like any other work which includes the use
reservation. Apparently making a of the phone I would like to recommend
reservation isn’t any different from taking having a clear mind and always have a pen
inquiries because one just need to get all of and paper with him/her at all times.
the important information about the
booking..
 WEEKLY SUMMARY REPORT
Week 9: August 17 - 22, 2015
Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week has contained a lot of holidays I Getting long vacations is a dream for every
was only able to go to work for 2 days this person, but I would suggest that one should
week. Nonetheless I was still able to do keep his/her mind on what he/she is doing
work effectively and efficiently. What I in order to do their work effectively.
learned this week is to keep focus because
if your mind is already on what you are
doing you might not be able to do your
work properly

Week 10: August 24-29, 2015

Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

For a few weeks now I have been left in I would suggest that this skill should be
the Sales and Marketing department as the learned beforehand because there will be
only OJT. I have learned to multi-task and times that one might be left alone to fend
do it effectively for example; printing pads for himself/herself.
for the events while making proposals and
other documents on the computer.
 WEEKLY SUMMARY REPORT
Week 11: August 31 – September 5, 2015
Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week a new OJT has arrived. I was In inputting an event into the system a
asked by my superiors to teach her trainee need a keen eye in order to identify
everything I’ve learned or everything I do whether or not the details that you have
in the hotel. This week I was entrusted to entered are correct. I would recommend
input the events that we had into the that in doing this look double or even triple
system since we haven’t had a connection check if you have keyed in all of the
to the system for a few weeks and the only necessary information and said pieces of
access that we had was from the front information are correct.
desk.

Week 12: September 7-12, 2015

Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

I am glad to say that during this week I This kind of experience does not happen
was able to assist a client from her inquiry often, it only shows how important good or
all the way to the confirmation of the even great customer relation is. I would
contract of an event. Though everything suggest that in taking inquiries one should
still had to be passed to the sales executive show every client, no matter how small
in-charge I was happy to encounter this their business might seem that they are of
kind of experience and I am very pleased uttermost importance, it is also important to
to say that the client looks for me as a build rapport with the client.
contact person aside from Ms. Jhoi (the
sales executive in charge).
 WEEKLY SUMMARY REPORT

Week 13: September 14 - 16, 2015

Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This was my last week at Sequoia; my I highly recommend Sequoia to other
experience at the hotel was very enjoyable. upcoming trainees. The relationship that
This week I learned how to properly teach they have in the establishment is like a
the new OJTs the work that we do on a family. You will not feel like you are an
daily basis. I also learned that all one’s outsider. Even if their relationship is like
hard work pays of once you get the trust of this one should still work hard to gain the
the people you work with. The personnel trust of everyone in the establishment and
in the sales and marketing department have to never lose the concept of boundaries.
taught me almost everything about their
department and I am truly grateful for that.