CURRICULUM VITAE

Full Name : Ahmed Hussein Lotfy

Military Status : Exempted
Marital status: Single
Date of Birth : 23/7/1990
Nationality : Egyptian
Address : 705 Horria st. , Loran Alexandria.
Mobile: 00201095100989
E-mail : ahmedlotfy790@hotmail.com

ACADEMIC QUALIFICATIONS
 Graduate of Alexandria language school 2008
 Bachelor of engineering Alexandria University Electromechanical Department
2013 GPA: 2.45
 Graduation Project : Active suspension (Grade : Excellent (A) )
 IMT Embedded Systems Diploma:

o C Programming and Data Structures Algorithms.

o Embedded Systems Concepts.
o Embedded C for Micro-controllers.
o Embedded Systems Software Design Using UML.
o HW/SW Co-Design.
o Real Time Operating Systems and Scheduling.
o Software Engineering for Embedded Systems.
o Verification and Testing of Embedded Systems.

CAREER
Nov 2013 until Dec 2014 (Purichem Integrated water systems / Grundfos)
Sales and technical support engineer at PuriChem integrated water systems
(Grundfos pumps certified distributor)
 Listen to customers and identify how Grundfos value proposition supports their business needs.
 Proactively identify new sales leads and drive the service sales process for specific customers,
markets, products, or industry and achieve agreed targets.
 Keep updated on market trends and competition.
 Select service products, prepare and present quotations.
 Negotiate pricing on standard projects.
 Follow up on sales from quotation to getting the order.
 Plan and register all activities.
 Work closely with sales colleagues to ensure a positive customer experience.
 Work closely with Service Specialists on on-site troubleshooting and assist with training.
 Jan 2015 until Jan 2018 (Xerox Corp )

Field Service Engineer at Xerox

 Perform full range of maintenance on assigned products; including technical diagnostics,

software loads, installation, removal, retrofit and customer call assistance.
 Manage call activity; perform call close administrative requirements.

 Take responsibility for customer satisfaction through proper use of customer management
skills and engage the support of other Xerox personnel as required.
 Adhere to proper escalation procedures to resolve customer issues.
 Provide customer training on assigned products in accordance with current field procedures.
 Responsible for assigned company assets (i.e. parts, tools, communication and computing
devices, vehicles)
 Responsible for supportive participation in team functions and adherence to agreed-upon
practices and procedures developed by the Team.
 Take ownership for and resolves difficult or vulnerable customer situations using advanced
customer relations skills.
 Interface with senior level decision-makers within the customer account to apply retention
strategies.
 Mentor others using coaching skills to improve functional application, use of key business
processes and skill certification preparation.
 Proactively plans activity and manages service coverage to maximize personal and team
productivity.
 Provide constructive feedback to service personnel for the purpose of performance
improvement.

PROFESSIONAL COURSES
 Certified Solidworks Professional(CSWP)
 Automatic control (Certified by Shneider)
 PLC (Certified by Shneider)
 SCADA (Certified by Shneider)
 Grundfos Industrial Solutions (Certified by Grundfos)
 Introduction to Desalination
 Oil & Gas Skills Diploma (Certified by ministry of petroleum)Including:

o Pumps Operation , Maintenance & Troubleshooting

o Compressors Operation , Maintenance &Troubleshooting
o Turbines Operation , Maintenance & Troubleshooting
o Rotating Machines Alignment
o Vibration analysis
LANGUAGES
 Arabic: Native
 English : Fluently written and spoken
 French : Fair

COMPUTER SKILLS
 Matlab
 Autocad
 Solidworks
 Microsoft office
 Siemens S7-300

PERSONAL SKILLS
 Quick learner.
 Helpful team player.
 Proactive, organized, responsible and work well within group with minimal supervision.
 Excellent presenting and communication skills.
 Ability to work under high stresses.

TRAINING RECORD
 Abo Qir Petroleum Company
 Egyroll Production Lines

SPORTS ACHIEVMENTS
 Member of Egyptian fencing national team since 2005
 Winner of African championship (Cairo 2011) and runner-
up(Casablanca2012)
 Winner of Arab championship (Kuwait 2010)
 Winner of Arab clubs championship (Syria 2009)
 17th place at the world championship Catania 2011 (Italy)