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What you need to know

about Shade Sails


A FREE Consumer Awareness Guide to help you make a
better-informed decision when choosing a Shade Sail provider.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 2

What you need to know about Shade Sails


A FREE Consumer Awareness Guide to help you make a better-informed decision when
choosing a Shade Sail provider.

Read This Free Report to Discover…


6 industry rip-offs to avoid  4

6 industry secrets you need to know about  5

4 costly myths and misunderstandings  6

A Beginner’s Guide to Fabric – Waterproof PVC Vs Shade Cloth  7

8 dangers of choosing the wrong service provider  8

5 mistakes to avoid when choosing a Shade Sail provider  10

8 important differences between a quality sail vs a “cheap” sail


(the difference between value and price)  11

How to choose a reputable operator to do your job properly  13

Why you want a comfortable and shaded outdoor area  14

6 Steps to transform your outdoor area  15

Why choose Alfresco Shade to transform your property?  16

What others have to say  17

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 3

Dear Business Owner,

Choosing a shade sail provider isn’t easy. Why?


Because you’re bombarded with confusing jargon, inconsistent design information,
inexperienced operators and misleading pricing methods. How do you ever find a
competent reliable provider to help with your property?

You start by reading this consumer guide. You’ll discover how to avoid 6 industry rip-offs,
5 mistakes to avoid when choosing a provider, and 6 steps to a stylish comfortable outdoor
area that can be a real asset to you.

We wrote this guide to help you better understand how to choose a shade sail provider.
Now with this information, you can make an informed and intelligent decision. If you have
any questions about shade sails you’re invited to call us on 1300 789 700. We’ve dedicated
our business to educating consumers and raising standards in the industry.
We’ll be happy to help in any way.

Thanks!
Tom Westcott, Alfresco Shade.

Ok, let’s get started...

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 4

6 industry rip-offs to avoid


1. Deceptive pricing. Underquoting then adding mysterious “unforeseen” additional charges, because
the “technical problems” were underestimated. Variations and surprise changes are expensive and
stressful to deal with. This is usually caused by inexperience and lack of real skill with anticipating the
likely installation challenges.

2. Cowboy operators. Shady low life’s who take 50% deposits and then disappear. Sounds
unbelievable but this happens several times a year in Sydney. Be wary placing a deposit with any
business without a website and solid follow up contact details. Even better, require testimonials before
giving away your hard-earned dollars.

3. Skimping on materials. Cutting corners and failing to use the correct materials. For example, using
cheap turnbuckles which can work loose over time, and not stainless steel chain secured with a
quality stainless steel shackle. Another classic example - using cheap sewing thread on shade sails
which degrades in few years, instead of quality PTFE long life thread. Small touches can make a big
difference with the final look and performance of the sail.

4. Dodgy foundations. This can be tempting for unscrupulous operators when the going gets tough.
Typical examples? Failing to dig to the required depth when digging through rock and shale -“ the
customer will never know”. A professional keeps on jackhammering and drilling, and doesn’t pretend
“it’s deep enough”.

Other examples, failing to use enough steel reinforcement bar in the concrete or failing to pour the
correct volume of concrete to save on install costs. These shortcuts are totally unacceptable and are a
blight on the industry. Foundation failure can cause the structure to collapse. Imagine if this happened
at a busy playground or car park.

5. Rushing the installation to save labour costs and get to the next job. This is a big no - no. Failure
to carefully work through the detailing and tensioning issues will have a huge impact on the final
appearance of the sail.

6. Deceptive warranties. Offering a 10-year warranty, but the small print reveals this relates only to
the cost of fabric replacement – and not the labour, transport, fittings, and fabrication costs. Fabric
replacement is usually only about 20% of the total job value.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 5

6 industry secrets you need to know about


1. The fabric structure (tension membrane) industry is unregulated, with lots of operators simply having a
go – many of them blindly making big mistakes. Do you want a business learning the hard way on your
job? Consequences of failure can be severe. If loads are calculated wrong and the structure collapses
your property users could be badly injured.

2. No formal qualifications or official industry training. Training and standards really come down to the
individual businesses and their own internal systems. This is fine for an established reputable operator
with decades of experience. Not so good for the small and medium scale companies who “don’t know
what they don’t know”.

3. We have tough weather conditions for fabric to cope with here in Australia. Not every fabric can
handle the searing heat and high water loads. Only materials proven in our extreme conditions should
be used to avoid headaches and disappointment further down the line.

4. The quality of materials differs enormously across different operators. Make sure you are
comparing apples with apples. A quote using cheap Chinese fabric compared to another with
high spec European fabric and fittings will be different. The “cheaper” fabric may turn out far more
expensive in the long run – with a shorter working life and lots of stress and headaches with poor
performance compared to European fabric.

5. Fabric structures are surprisingly complex and difficult to build. It takes years of observation and
trial and error to master fundamentals – live loading, fabric knowledge, wind forces (uplift and down
forces), and material limitations. Tolerance levels between success and failure are small, and there are
many ways to get it wrong. Notice all the three-dimensional curves in a sail? These must be designed,
cut, and joined and built accurately into the sail. Get it wrong, and when the sail is pulled tight flat
spots or big wrinkles will appear. Not good! Shoddy design can also create excessive vibration
causing fatigue and early failure in a sail.

6. Many sails cast shade in the wrong place, or fail to provide proper rain cover! Shocking but
true. How can this happen? It comes back to an understanding of design, final sail shape, and correct
orientation the sun as moves throughout the day. Poles must be placed in the correct position in
relation to the sun, and the sail must be built in the right shape to cast shade in the correct place as
the sun moves across the sky.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 6

4 costly myths and misunderstandings


•• Myth 1: Fabric sails are simple products. This is a very common misconception. Fabric is actually an
advanced construction material. Take a quality European waterproof PVC for instance. It’s coated with
PDFP (similar to Teflon), which repels dirt and mud and will self-clean in a rain shower. It has enormous
tensile strength and can be manipulated into amazing curves and 3D shapes. Fabric is a tremendously
versatile and sophisticated building material.

•• Myth 2: Shade sails and waterproof sails will get vandalised – either cut or burnt. While this is
technically possibly, it very rarely actually happens. We have seen only two instances in 17 years.
Think about it. A vandal would need to approach the sail with a knife, climb a slippery steel pole (usually
3.5m plus), clamber onto the sail, and intentionally cut or burn it. As you can imagine, this takes real
dedication and determination. Both in short supply for the average vandal. The real vandal threat can
be alleviated by adding climbing deterrents (spikes) onto the steel poles, using fireproof fabrics, and
carefully designing the high and low points of the sail to avoid obvious spots to clamber onto the sail.

•• Myth 3: They all last about the same time. Not true! The quality of materials, skill with sail design, and
installation quality make a huge difference with the working life of the sail. With sensible maintenance,
a sail should last for 10+ years. We have sails looking smart after 15+ years of work. Virtually every sail
looks good on install day. Its 3 or 4 years down the track that really counts. This is when the quality of
the materials will show through. Poor quality PVC waterproof sails can start to delaminate and leak or
pool water. Shade fabric can sag and the stitching can begin to fail.

•• Myth 4: Better off to go to a big box retailer. Another classic! A big box retailer uses cheap fabric,
cheap fittings, and very simple design. To make matters worse, these are usually installed by the
property owner with no specialist equipment or training. You see the unfortunate result with sagging
drooping sails in suburban streets all over the city.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 7

A Beginner’s Guide to Fabric –


Waterproof PVC Vs Shade Cloth
Here is a quick guide to help explain the main differences…

Characteristic Water Proof PVC Fabric Rating Shade Fabric Rating

Material PVC coated with PVDF Knitted high-density polyethylene

UV Protection Blocks 100% of UV light  Blocks 94 - 97% of UV light. 

Colours 7 colours available  15-20 colours available 

$70-100/M2 excluding frame $35-55 /M2 excluding frame


Cost  
support supports

Self-cleans in rainfall. Can be cleaned with a pressure


Cleanability  
Can also be wiped clean washer

Waterproof 100% waterproof  Not waterproof 

White fabric reflects up to 85%


Heat Reflectively  No reflection 
of heat away

7 -54%. Depends on the fabric


Translucency  n/a 
pigment

Rated to Australian Standard Rated to Australian Standard


Fire  
AS1530 part 2&3 AS1530 part 2&3

Nanoparticle and heat reflective


Depends on the weight of yarn.
UV Resistance coating can achieve up to 20  
Varies between 10 - 20 years.
year UV life

Strength Little Stretch 0.05%-1.5%  3-6% stretch 

10-20 year warranty, depends on 10-20 year warranty depends on


Life Expectancy the fabric. Working life 15+ years  the fabric. Working life 15+ years 
with reasonable maintenance with reasonable maintenance

Early Childcare Centers


(100% UV block) Architectural
Ideal Application  Schools, Parks, and Carparks 
applications and anywhere rain
protection is required.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 8

8 dangers of choosing the wrong


service provider
1. Waterproof PVC sails can leak, pool water or sag if poorly designed or installed. Low-quality shade
cloth can fade excessively, and stitching can begin to work loose and pull out. Low-quality stitch
thread can degrade with UV light damage begin to fail after 3 -4 years.

2. Poorly installed foundations fail and steelwork can collapse under wind load. We are often called
out to fix foundation problems for people let down by dodgy operators. What causes the foundations
to fail? Usually, a combination of things, like lack of steel reinforcing in the concrete, skimping on
concrete, and poor understanding of the foundation basics. Ultimately it all comes back to poor
workmanship.

3. Rough installers can easily damage your property. For example roof leaks caused by faulty
installation of roof penetrations (mounting points), and paving damage caused by construction
machinery. A great installation job involves a lot of care thought and skill. If any of these are missing
your job starts to suffer.

4. Does not function as expected! Failure to provide the correct rain or shade cover. Water may fall in
the wrong place (low point in the wrong location), or the shading may be cast in the wrong location.

5. Ugly and embarrassing final product. Unsightly galvanised steel turnbuckles, or dangling pieces of
chain. Flat and underwhelming sail design, or design that clashes with your property or company look.
You want customers to notice you for the right reasons!

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 9

6. Failing to fit your property. You really need a custom built system to suit your situation. Some
installers claim to provide custom built solutions but are constantly reproducing one design (flat
triangle panel) and building to module sizes vs building to the available space for correct shading/
waterproofing. Not good if you miss out on coverage of 20% of your available space due to module
size limitations.

7. Expensive installation overruns. Extra installation time can cause big problems for business
customers. Installers working hard on site can scare off potential customers, who would rather go
somewhere else while the work is going on. Lost business costs can be substantial and need to be
avoided by accurate project management and scheduling.

8. No ongoing service or product support. Problems with the sail after a year or two and the installer
is nowhere to be found. You want a business to stand by their product and be there assist if something
comes up and you need help.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 10

5 mistakes to avoid when choosing a


Shade Sail provider
1. Selection based purely on price. Yes, you want a good deal, but be aware that a cheaper price can
also mean cheaper unproven materials, rushed install, underwhelming design, poor finishing details,
and a vague warranty. Think of the real cost in terms of maximising the working life of your sail system.

2. Choosing a provider with a lack of scale and proven commercial experience. This includes
Workcover compliance, the development of safe and efficient installation systems, and investment in
hi-tech equipment such as computerised plotter cutters and powerful radio frequency radio welders.
You need a company with the skills and resources to tackle your job on time and within the budget.

3. Using a provider who did not make the sail, or build the steelwork. This is risky. If something
goes wrong it’s easy for the installer to “pass the buck” to the business who built the sail or the
steelwork, and avoid sorting the problem out. The installer doesn’t actually have much control over
how an outsourced sail or steelwork is built, or the ability to keep an eye on the materials used and
quality of the workmanship. Not good if they have been cutting corners or failing to take care of the
intricate details!

A company who takes care of everything – design, fabric, steelwork, manufacturing, install and
support can do a much better job with overall quality control and provide a better price due to
production efficiencies and the elimination of “middle men”

4. Failing to compare apples with apples. As you are beginning to see, not all sails are created equal.
You want a beautiful sail that makes your property a joy to use. Remember you have to look at it every
day! As we mentioned earlier, be careful with how you compare quotes. A quote using cheap Chinese
fabric compared to another with high spec European fabric and fittings will be different.

5. No testimonies, and no website. This is a red flag! If you only have their word and a cell phone
contact you could be setting yourself up for trouble. Look for at least a website and be wary on anyone
who can’t provide written evidence of happy customers.

Remember!
The cheapest option often turns out to be the most expensive in the long run, when replacement costs and
shorter working life are taken into account. Not to mention all the stress included.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 11

8 important differences between a quality


sail vs a “cheap” sail (the difference
between value and price)
1. A quality sail will last for 10+ years with sensible maintenance. We have PVC sails still performing well
after 15+ years of work. The initial investment in quality fabric and workmanship means much
better durability and results over the long run.

2. The sail will look beautiful. Your outdoor area will be a source of pride and a real asset.
A tranquil and relaxing space to enjoy all year round.

3. Quality finishing touches. Like so many things real beauty lies in the details. Smart features like powder
coated poles in colours to suit your taste, robust corner detailing on the sail for added strength, & clever
features like a hidden stainless steel cable around the edge of the sail for tensioning and ongoing adjustments.

4. You will notice the difference in the difference in design quality and expertise. Done well, a sail system
is like a dynamic 3D sculpture - a piece of modern design to enjoy right there in your outdoor area.
Sails designed with 3D software and cut with accurate computerised equipment have a smooth and a
distinctive streamlined appearance.

5. The sail will actually work properly! It won’t, sag, droop, flap about or wear out quickly.
The sail will provide shade or rain protection to the right area!

6. Quality fittings that will not corrode or work loose. Beautiful marine grade stainless steel chain and
fittings will never rust or wear out, unlike cheaper steel turnbuckles which often corrode or lose tension.

7. Strong deep foundations, with lots of steel reinforcement in the concrete and strong foundation poles.
You can be sure the poles will be there for the long run.

8. Less vibration. Because the sail has been carefully designed and installed, it will not vibrate excessively
under wind load. This gives you two benefits. It will not work loose and it will not fatigue prematurely.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 12

Also…
For Waterproof Sails…
•• Quality European fabric will look great and retain its colour and strength over time. It will not
delaminate or fade rapidly like cheaper fabrics.

•• The sail will stay tight and waterproof. Differences in materials and build quality become obvious
after a few years of use. Quality waterproof sails are joined together using a powerful radio frequency
welder to form a rock solid bond – waterproof for the long term.

•• Correct water runoff. The location of the steel poles and high vs low points of the sail are in the right
place to ensure that water flows off the sail and onto to the most sensible part of your property.

For Shade Sails…


•• Quality sails are double stitched using high-quality long life PTFE thread. PTFE thread has excellent
strength and great longevity in UV light (10+ years) and is far superior to polyester thread which often
fails after 4 or 5 years of exposure to light.

•• Quality fabrics will not rapidly fade or stretch. The investment in quality saves you headaches later
down the line. Your sail will retain its shape, and keep your outdoor area sun safe.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 13

How to choose a reputable operator to


do your job properly…
1. Deal direct with a local company who owns and controls the entire process – design, fabric,
steelwork fabrication, and installation. This gives you a better price (with no middleman taking a
margin) and the assurance of direct accountability if anything goes wrong later down the line.

2. Able to provide product back up and servicing. Don’t be left stranded if you need help with
servicing or product support in the future.

3. Uses fabrics proven to work in Australian conditions. You don’t want to risk it with cheaper second
tier materials. High spec European materials are more expensive, but give a far better finish and
much better long term performance.

4. Able to custom build a beautiful sail system for your situation with real care and craftsmanship. Also
able to get your job completed on time, with the scale and resources to hit deadlines even when
challenges arise on site, as they often do!

5. At least 10 years’ commercial experience. It takes many years to master design decisions and
truly understand the technical properties of fabric materials and know-how with fabrication and
construction. You don’t want someone learning the hard way on your job. Almost every project
presents challenges that require skilled problem-solving.

6. Has invested in specialist manufacturing equipment and factory facilities. Sophisticated


tools like computerised fabric plotter cutters, and high power radio frequency welders and high
productivity installation equipment. You will notice a big difference in the finished product. Factory
facilities also mean installation time is minimised. Why? Most of the preassembly and preparation
work takes place in the factory, not at your property. This can save days of business interference on
larger jobs - significant money for a busy business.

7. Comprehensive warranty. Look for an iron clad warranty package over the entire system, not just
the fabric skin. Many warranty packages are misleading, and only cover replacement of the fabric
and not the labour and repair costs. Don’t be caught out with nasty surprises.

8. Look for a proven track record on a range of larger scale projects, and testimonies from happy
customers.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 14

Why you want a comfortable and shaded


outdoor area…
How can a Shade Sail help?
1. Provide a safe and comfortable space for your property users. Remember people will leave your
property if the space is too hot. Block 94% of UV light with a shade fabric or use waterproof PVC and
block 100% of harmful UV light, letting only diffused filtered light through.

2. Reduce the chance of skin cancer (melanoma). As you know Australia has the worst incidence
of melanoma in the world. One person dies from melanoma every 6 hours in Australia. Rates doubled
between 1986 – 2006 and are still on the rise (www.sunsmart.com.au). The good news, skin cancer is
preventable and safe overhead cover can make a big difference.

3. Take good care of your property users. You care about your people and want to make sure
everyone leaves your property without injury or discomfort. A shade sail can reduce the likelihood of
sunburn and heat fatigue, and gives you peace of mind that all reasonable steps have been taken to
provide protection.

4. Improve the usability of your property. Extend the usable space available at your restaurant, or
providing a great outdoor area for staff to socialise at your business park. Shade sails are a great tool
for unlocking the hidden value in your property.

5. Protect valuable equipment and furniture. Quality outdoor equipment is worth a fortune and will
wear out quickly without protection from the sun. Why invest in quality gear only to let it wear out in a
few years with UV damage? A shade sail can usually double the working of outdoor equipment and
provide a great return on your investment.

6. Improve your image and boost your street appeal. Shade sails are a stylish and valuable addition to
your property. Get noticed for the right reasons!

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 15

6 Steps to transform your outdoor area…


1. Call to arrange your free design consultation. One of our friendly consultants will visit and talk you
through our design consultation to help you get the most from your outdoor area. No obligation and
absolutely no high-pressure selling.

2. Within 48 hours you will receive a confirmed “no surprises or extra hidden charges” quote.
This will include all the details you need to know about materials and design recommendations.

3. Once you have confirmed the order and paid a 50% deposit, you will be assigned to a customer
manager who will keep in touch during every stage of the build process.

4. Your project then drops into our production system to be custom built. Expect a 3 – 4 week build
time depending on the scale of your job. This is where design and fabrication work takes place in our
factory and fittings and finishing details are coordinated.

5. Install visit one. Usually two weeks after placing the order. The install team will dig the foundations and
place your foundation poles. This is usually completed within one day for most commercial jobs. The
site is secured and left safe in preparation for the final install visit.

6. Install visit two: the sail system is installed and tested. This includes tensioning and edge cable
adjustments. Your property is left clean and tidy, and you get to enjoy the first day of your transformed
outdoor area and the ongoing benefits of being an Alfresco Customer, including exclusive promotional
deals and the Alfresco referral rewards program.

Want to learn more about transforming your outdoor area?


Book your FREE no obligation design consultation visit and learn more about how a shade system can help
transform your outdoor area. You will receive a free no obligation design consultation with recommendations on
fabric selection, sail shape and configuration, orientation to the sun, design recommendations, and much more…

Call 1300 798 700 or email sales@alfrescoshade.com.au

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 16

Why choose Alfresco Shade to transform


your property?
1. Deal direct with the manufacturer. We own every step of the process including design, fabrication,
and installation. We have total control of product quality and 100% accountability for the final results –
‘the buck stops with us”.

2. Meticulous design and craftsmanship. Sails are designed with 3D software, and then cut and
pattern matched using a computerised plotter cutter. Waterproof sails are joined together with a high-
frequency radio welder. Shade sails are joined using double stitched sewing. That’s why our sails look
clean and tight and perform well for years.

3. Custom built for the maximum use of your outdoor area. All steelwork is designed by an engineer –
built safe and tough. Engineering certification is available.

4. Built for long-term performance. We will only use quality fabrics, proven to work for 10+ years in our
tough Australian weather. You can’t afford to take chances with unproven materials.

5. Excellent service and product support - NSW wide. You won’t be left stranded! Help is just a phone
call away.

6. Proven track record. Over 15 years we have earnt a reputation for excellence on commercial projects
all over Sydney. Tap into decades of specialist design and construction knowledge across our team.
What works, and what to avoid.

7. Beautiful build quality. We continually invest in research and development work on our detailing
features. Clever touches like stainless steel perimeter cables on every sail to assist with re-tensioning,
the use of long life PVDF stitch thread on shade sails, heavy duty powder coating on our steelwork,
and heavy ground connections.

8. For a safe and relaxing outdoor space that’s a joy to use. Comfortable, stylish, and protected from UV
light. Our sails will not sag, pool water, or flap about in the wind!

9. Shading that actually works! We make sure that the correct area receives shade protection as the sun
moves throughout the day.

10. Ironclad 10-year warranty. A generous warranty package over the entire system – not just the fabric.

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 17

What others have to say…


From start to finish Alfresco Shade undertook their task diligently to
supply our school with a complete refurb of one shade area and to
erect a designed waterproof structure that met our needs perfectly!
The preparation phase was professionally undertaken by Alfresco and
the coordination of both projects ran smoothly and to agreed to time-
frame and costs!

Both structures are superb and totally meet the needs of our
students and have indeed enhanced our school environment.

Mr. Anthony Tsoutsa – Head of College K-12,


St Mark’s Coptic Orthodox College

For a job of this magnitude, Alfresco Shade truly delivered.

All aspects, from design, engineering, and construction were


conducted in a manner
‘second to none’. The works were delivered on time, within budget
and with minimal disruption to our carpark and patrons.

The shade sails have been a great asset to our shopping centre,
and I would highly recommend Alfresco Shades to anyone looking to
use this Company.

Retina Serrafis – Lakeside The Entrance Shopping Centre

Thank you for the chance to provide feedback to your current clients.
At Koala we have developed an easy relationship with Alfresco Shade.

We recently contacted them about the removal of the shade cloth


over winter, Franco told us he could remove, clean, store and put the
shade cloth back up when we wanted on an ongoing cycle. This was
wonderful as I could book it in for the year. A few weeks out before
the shade needed to go back up Franco called me to work out a date
to install. They are reliable and efficient with their work which is
often hard to find these days. We also recently had some outdoor
blinds installed to protect the children from the weather and they look
amazing.
We will definitely continue using Alfresco Shade and their wonderful
service.

Fiona Black, Director – Koala Child Care Centre

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700
Shade Sail Consumer Awareness Guide 18

My name is Renato I am the site manager looking after the UNSW


project. Thanks again for your help in this project. I’m sure we’ll
be working together on another project in the future.

Please see below a short testimonial about my experience with


you guys.

We choose Alfresco Shades due their quality and reliability.


They helped us supplying and installing a top quality waterproof
shade at UNSW campus. The installation was quick and very
professional.

I would recommend Alfresco Shade to anyone looking for top


quality shades with a good price.
I am looking forward to working with Alfresco Shade again.

Renato Gregorio, Site Manager – Ichor Constructions

We hope this educational guide has been useful and helped


to empower you with the information to make a more
informed decision about a shade sail for your outdoor space.

Want to learn more about transforming your outdoor area?


Book your FREE no obligation design consultation visit and learn more about how a shade system can help
transform your outdoor area. You will receive a free no obligation design consultation with recommendations on
fabric selection, sail shape and configuration, orientation to the sun, design recommendations, and much more…

Call 1300 798 700 or email sales@alfrescoshade.com.au

Shade Sail Consumer Awareness Guide – A Free Educational Resource by Alfresco Shade
 www.alfrescoshade.com.au  74 Wellington Street, Riverstone, NSW 2765  sales@alfrescoshade.com.au  1300 798 700

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