10/24/2018 Iron Systems, Inc.

- Job Openings
Global Leader in Turnkey, Integration, Supply Chain, Field Deployment & Support Services.

IRON IS NOT JUST A GREAT PLACE TO WORK...

but a Place to do Great Work!

Job Openings
Back (http://chm.tbe.taleo.net/chm04/ats/careers/requisition.jsp?org=IRONSYSTEMSINC&cws=1&rid=253)

Position: Desktop EUC Support Specialist (Multiple Openings L0, L1, L2, L3) YOO-002
Location: Canada-Toronto, ON
Job Code: YOO-002

To submit your application please complete the form below. Fields marked with a red asterisk * are required. When you have finished click Submit at the bottom of this form.

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Select from the options below:

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Your email address will be used as your login name allowing you to return to our website update your pro le. If you do not have an email address, you can obtain a free
account at Yahoo (http://mail.yahoo.com) or Hotmail (http://www.hotmail.com). Please make sure that the syntax of your email address is in the following form:
username@ispname.com
Email: * salvador.mateu78@yahoo.e

Please create your password

Passwords must be at least six(6) characters
Password: * ••••••••••
Re-type new password: *
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Personal Information
First Name: * Salvador Street Address: 76 Roseville Dr

Last Name: * Mateu City:

Middle: State/Territory: Please select
Phone #: 416 3056953 ZIP/Postal code:
Mobile #: Country: Canada

How did you hear about us?

Source: * Indeed.com
Other (Specify Source):

Additional Information
Work Authorization: * I am authorized to work in this country for any employer
Highest Education Level: * Bachelor's Degree

Current Salary: 70K

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10/24/2018 Iron Systems, Inc. - Job Openings

Employment History:
Title: * Analyst

Company Showcase Ontario

Name: *
Date From: January 2011
*
Date To: * September 2011
Reason For Please select
Leaving:
Final Rate
Of Pay:

Ok To Contact

Responsibilities and Duties

Description: Provided broadcasting technical support for Ontario Government website.
Analyzed and troubleshot issues relating to networking connectivity, servers,
printers and applications. Provided technical support to over 75 sponsors.
Applied computer Images to 240 new PCs through Windows Deployment
Services (WDS). WORK EXPERIENCE

Title: *
Company TMS, WMS, Citrix, Server
Name: *
Date From: January 2008
*
Date To: * December 2008

Reason For Please select

Leaving:
Final Rate
Of Pay:

Ok To Contact

Responsibilities and Duties

Description: 2008R2 IT Support and troubleshoot technical issues related to Windows

7, Windows Server R2, MS Office 2003- 2007-2010, Wireless LAN, LAN on
domain and non- domain PCs Assisting customer with computer
troubleshooting including internet connectivity issues, virus, malware
removal, email and antivirus problems Provide remote assistance IT related
issues Develop and support website for small businesses

Title: * Network Administrator

Company Jose Marti Airport., Havana

Name: *
Date From: January 2003
*
Date To: * January 2005

Reason For Please select

Leaving:
Final Rate
Of Pay:

Ok To Contact

Responsibilities and Duties

Description: (IT Manager) Responsibility for all aspects of IT including managing staff and departmental budgets Elaborated backups and restores of
databases files in SQL Server 2003 Managed user accounts in Windows Server to provide various privileges according to staff needs Provided
wireless network service to company's clients in order to get connected and stay secure Troubleshot and resolved MS Office incidents such as
removing viruses and recovering information and files on desktop computers as required

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10/24/2018 Iron Systems, Inc. - Job Openings
Title: * System Analyst

Company Jose Marti Airport., Havana

Name: *
Date From: January 1998
*
Date To: * January 2000

Reason For Please select

Leaving:
Final Rate
Of Pay:

Ok To Contact

Responsibilities and Duties

Description: Unit 1757, Provided comprehensive technical support to customers,
including design and maintenance of commercial desktop applications
Responded to client inquiries, provided both remote and onsite technical
support to repair hardware and software systems and followed-up with
clients, ensuring delivery of excellent customer service Performed
troubleshooting and diagnosed, installed, upgraded, configured, and

Title: * Helpdesk Analyst

Company Cimex corp

Name: *
Date From: January 1998
*
Date To: * January 2000

Reason For Please select

Leaving:
Final Rate
Of Pay:

Ok To Contact

Responsibilities and Duties

Description: S.A, Havana Cuba l Handled technical troubleshooting within an enterprise

environment, including system crashes, slow- downs and data recoveries.
Engaged and tracked Priority 1 issues, with responsibility for the timely
documentation, escalation (if appropriate), resolution and closure of trouble
tickets.

Title: * Network Administrator

Company ITMission
Name: *
Date From: September 2011
*
Date To: * Please select To Present

Reason For Promoted

Leaving:
Final Rate
Of Pay:

Ok To Contact

Responsibilities and Duties

Description: Deployment at 2011-present I.T. Hardware refreshment for multiples companies

like Maple Leaf, Martin Borrow, Aecon, Indigo, Etc Network administrator including
Domain Control, Exchange server and Virtual environment for medium companies.
Disaster recovery implementation with onsite and offsite solutions. Manage on site
multi city cross Canada network equipment deployment. Organize and implement
projects based on go- live dates and equipment needs. Coordinate with phone
company (DSL & MPLS), ADT security, Mirador, network wiring company and building
management. Server room ventilation and equipment survey (Btu calculation <- >
Room Volume * watts). Train support staff at locations of deployment. Utilize CAD
Drawings for drops & Drawings for rack cabling and system layout. External
equipment connecting to network rack, patch bay wiring and management (IDF).
Hardware installation, configuration and testing Citrix Branch repeater installation
Cisco ASA 5510 firewall installation Cisco Switch installation Motorola access point
configuration and wireless site survey WYSE Client imaging and configuration
Lexmark configuration for static IP and testing Zebra Shipping printer configuration

+ Add Another Work History - Remove Previous Work History

Education:

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10/24/2018 Iron Systems, Inc. - Job Openings
Date From: September 2010 Degree Achieved: BACHELORS

Date To: January 1998 City: Cuba

School Name: State/Territory: US-OTHER

+ Add Another Education - Remove Previous Education

Certificates/Licenses:
+ Add Another Certi cates And Licenses

Resume Attachment
Your resume can be uploaded in any of the following formats: DOC, DOCX, RTF, PDF, TXT, HTML.

*  Add Resume & Attachments

Salvador Mateu resume Amazon IT Support Engineer.doc Remove File Salvador Mateu resume Amazon IT Support Engineer.doc

Cover Letter
You can use the text area for a cover letter and any supplementary information you would like to provide about your career goals, availability, best times to contact you,
Cover Letter:

Questions
Online 1. Please provide your LinkedIn pro le URL: (If you don't have LinkedIn pro le just type N/A) *
Questions: https://www.linkedin.com/in

2. What is city of your current residence postal (or zip) code? *

L6Y2G8

3. What is city of your current residence city, state?, country and what is your postal (or zip) code? *
Brampton, ON,CA

4. Are you available to work as a contractor, paid hourly? *

yes

5. Are you currently employed? *

yes

6. What is your current salary? (per hour) *

35

7. What is your desired yearly salary? (per hour) *

40-45

8. How many hours per week are you available to work? (select all that apply) *
Part Time, 10+ hours per week
Part Time, 20+ Hours per week
Part Time, 30+ hours per week
Full Time, 40 (or more) Hours per week

9. What hours of operations do you prefer to work? (select all that apply) *
Weekdays, Standard Business Hours
Weekdays, After Hours
Weekdays, Late Hours
Weekends

10. How soon you can start? (Month/Date) *

11/1

11. How many years of total schooling including college? Do you have College (Diploma or Graduate or Master) Degree; If yes, what type and what year?  *
6 years total
Network Engineer (College)

12. How many years of total work experience as a Desktop EUC Support Specialist? *
10

13. How many years at most current job?  *

8

14. How many years of total work experience in the industry you have?  *
10

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10/24/2018 Iron Systems, Inc. - Job Openings
15. Desktop Service Desk Support: Please rate your technician expertise *
Expert Level (L4)

16. Apple EUC IMAC Support: Please rate your technician expertise *
Entry Level (L1/2)

17. Windows Desktop EUC IMAC Support: Please rate your technician expertise *
Expert Level (L4)

18. Windows Server IMAC Support: Please rate your technician expertise *
Advance Level (L3)

19. Linux Server IMAC Support: Please rate your technician expertise *
Entry Level (L1/2)

20. Networking LAN/WAN/VPN IMAC Support: Please rate your technician expertise *
Advance Level (L3)

21. VoIP IMAC Support: Please rate your technician expertise *

Intermediate Level (L2)

22. IT Hardware (Desktop/Laptop/Servers) troubleshooting and Break/Fix: Please rate your technical expertise *
Expert Level (L4)

23. Project & Team Management Skills: Rate yourself on your ability to lead a team in the past *
Managed Less than 25 Resources

24. At your last support service desk position, what were your top three responsibilities on a daily, weekly and monthly basis?  *
Daily: close all IT tickets in the day, check the day before backup status , exchange, DC , storage servers status checkup, research and implementation of new
project like (Disaster recovery implementation with onsite and offsite solutions)and renewal of company phones and contracts), check all servers temperature
and lights.

Weekly: test new technology and research possible advantages in the company, educate about new security implementation on the network , followup with
projects .

Monthly: update hardware and software inventory, renew and schedule software licencees and subscriptions .
Organize and implement projects based on go-live dates and equipment needs, servers maintenance schedule.
proactive actions related to security and expansions of the company.

25. What are some of the Help Desk Case/Ticket management software's that have you worked with in the past?  *
https://app.samanage.com/login
https://www.autotask.net

26. Please list all of your technical certi cations in the information technology eld *
• Windows Server 2008 Active Directory, Configuring 70-640, Certified
• Maintaining a BlackBerry Enterprise Server version 5.0 in a Microsoft Exchange Environment BCP- 420, Certified
• Supporting the BlackBerry Smartphones in an Enterprise Environment BCP-221, Certified
• Microsoft Exchange Server 2007, Configuration 70-236 , Certified
• Microsoft SQL server 2008, Implementation and Maintenance MCTS 70-432, Certified
• Configuring Windows Vista Client 70-620, Certified
• Configuring Windows Vista Client 70-622, Certified

27. What type & What is the maximum number of customer case/tickets you have managed in a given month?  *
500+

28. What are your strengths and weaknesses in relates to customer service and support? *
strengths: Patience/ weakn

29. What kind of reporting have you done in the past for your job function? Provide at least 2 examples of reports that you generated *
tickets closed report
IT budget report
users last password change reports

30. Rate yourself on the scale of 1 to 5 on your ability to communicate verbally in English where 1 is the lowest and 5 is the highest. *
5

31. Rate yourself on the scale of 1 to 5 on your ability to write in English where 1 is the lowest and 5 is the highest. *
4

32. Are you bilingual? What language(s)? Please Rate yourself on the scale of 1 to 5 on your ability to read and write *
English / Spanish

33. What is the reason you are looking for a new work opportunity? What type of job opportunity you are looking for with your next job? *
Reason : main reason is to increase the salary rate and I am looking for new challenges on the IT field.

Next job: Stay in the same IT side of Network Engineer, a place where I can expand my data base of IT
knowledge and get better pay for my time and skills .

Voluntary Equal Opportunity Questionnaire

As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disa
We invite you to complete the optional self-identification fields below used for compliance with government regulations and record-keeping guidelines.
Gender: Male

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10/24/2018 Iron Systems, Inc. - Job Openings
Race: Hispanic or Latino

Veteran/Disability: None
Disabled Veterans
Other Protected Veterans
Armed Forces Service Medal Veterans

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WHO WE ARE
IRON is a leading provider of purpose-built, application-speci c, server-appliance and embedded systems platforms. We provide product lifecycle management services for
networking, storage, security, medical and communications markets worldwide. Our team is best known for our innovative customer speci c solution, integrations, supply chain
management expertise, and unique deployment capabilities – all backed by global technical support and maintenance services.

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