Name

Name: _____________________________
Table of Contents
Topic Page
Introduction …………………………………… 1
Stand Alone Input …………………………………… 2
- IATA Rates of Exchange (ROE) …………………………………… 2
- Bank Selling Rate (BSR) …………………………………… 3
- NUC Conversion …………………………………… 3
- Ticketed Point Mileage …………………………………… 5
Manual Fare Build …………………………………… 7
- Completing a Manual Fare Build …………………………………… 8
using cryptic commands
- Modifying from a Fare Quote using …………………………………… 10
cryptic commands
- Ticket Modifier update/modify/delete …………………………………… 13
using cryptic commands
Request for credit card approval code …………………………………… 16
Credit Card Verification …………………………………… 16
Display Interline Agreement …………………………………… 16
Ticket Issuance …………………………………… 17
Electronic Ticketing …………………………………… 15
E Ticket Status Code/Re-ticket …………………………………… 17
- Example 1 - Nett Remit Credit Card …………………………………… 21
(NRCC)
- Example 2 - Doc Fee with Cash …………………………………… 22
Payment
- Example 3 - Doc Fee with Credit …………………………………… 23
Card
Revalidation …………………………………… 19
Exchange / Reissue Ticket …………………………………… 20
Reissue Ticket Procedure …………………………………… 20
- Even Exchange …………………………………… 25
- Additional Collect …………………………………… 31
- Refund Due …………………………………… 33
- Reissue in Another Currency …………………………………… 32
- Reissue USA Ticket …………………………………… 35
Display Non editable Exchange Screen …………………………………… 37
Remove XF /Remove ZP tax code …………………………………… 37
Table of Contents
Topic Page
Automated Refund …………………………………… 38

- Example 1 – Normal fare full refund …………………………………… 39
cash – Ticket unused
- Example 2 – Normal fare – Credit …………………………………… 43
card –Ticket unused
- Example 3 – Nett Fare – Cash – …………………………………….. 44
Ticket unused
- Example 4 – Normal fare – Cash – …………………………………….. 46
Ticket partially used
- Example 5 – Nett fare – Cash – …………………………………….. 48
Ticket partially used
- Example 6 – Cat 35 Negotiated fare - …………………………………….. 50
No Mark Up
- Example 7 – NRCC with Mark Up – …………………………………… 51
Credit card – Ticket unused
- Example 8 –NRCC with Mark Up – ……………………………………. 53
Credit card – Ticket Partially Used
- Example 9 – Tax Refund on …………………………………….. 55
Normal Fare – Cash
- Example 10 – Tax Refund only on …………………………………….. 56
NRCC – Unused Ticker
- Example 11 – Tax Refund only on …………………………………….. 58
Nett Fare – Cash - Unused
Printer Linkage …………………………………….. 60
Ticket Quota Table …………………………………….. 61
TINS Report …………………………………….. 61
Introduction
Welcome to the Galileo Document Production course. This two day course will give you the
ability to produce electronic travel documents and itineraries using the Galileo system.
Refer to Ask Travelport Answer ID AN386 for additional information.
Course Length
This course is scheduled for 2 days from 9.30am to 6pm.
Course Objectives
At the end of the course you will be able to:
✓ Identify fare types display and work with fares stored in the Galileo 360 Fares database
✓ Work with routing and mileage fares.
✓ Calculate fares in NUCs and local currency.
✓ Fare Quote and fare build the appropriate fare for the booked itinerary
✓ Exchange / Reissue
✓ Refund
Galileo Document Production JUL 17 1|Page

Standalone Inputs
The inputs in this section may be used for general information and assist with fare
construction.
Standalone inputs are available for the following:
• IATA Rates of exchange
• Bank Rates
• NUC Conversion
• Ticketed point mileages (TPMs)
IATA Rates of Exchange (ROE)

Ask Travelport ID AN10233
H/CURR
IATA rates of exchange (ROE) may be displayed for any currencies or for a specific currency.
The ROE is published by IATA four times a year and take effect at the beginning of January,
April, July and October.
The ROE remains in effect for a three months period.
FZIMYR Display the IATA rate of exchange for Malaysia Ringgit
FZIMY Display the IATA rate of exchange for Malaysia
FZI/ALL Display a list of all current IATA rates of exchange
The system automatically applies the current IATA ROE when you quote a fare, regardless
of when travel commences and uses the FZI-entry to convert currencies to/from NUCs.
By Currency Code
Input: FZIMYR
Response:
Response Description
CUR IATA Currency Code
CTRY ISO country code
CX Carrier Code
** indicates all Carriers
RULE Rounding of Currency
UP : amount must be rounded up to the next unit as
shown in unit
OF : amount must be rounded off as shown under unit
Rate of Exchange IATA rate of exchange (ROE)
EFF DATE Effective date of the ROE
DISC DATE Discontinue date of ROE
OPEN : indicates there is no discontinue date
REGION EQU World region where the rate is applicable
WORLDWIDE World-wide
AU-ARE Australian Area
DOMESTIC Domestic
ZA-UST South Africa to US territories
KE-AFR Kenya to African countries
FM-JP Micronesia to Japan

Bank Selling Rate (BSR)
The BSR is used when payment is made in the currency of your agency location, and you
use the BSR when you accept your currency as payment.
If a bank rate is not available between the two currencies, the IATA clearing house rate is
used (using the US Dollar as a common currency)
Rates are updated daily.
Example: The fare for a journey from SGN to KUL is USD 100.00. If you issue the ticket in
KUL at your agency and payment is made in MYR, you convert the USD fare to MYR at the
bank selling rate.
Input: FZSUSD100MYR
Response:
NUC Conversion
H/FZI
NUC is an abbreviation of Neutral Unit of Construction. This is a standard unit used in

international fare construction and is based on the US Dollar.
Fares are published in local currency and have an equivalent in NUC's converted
at the IATA rate of exchange (ROE).
You must use the IATA ROE to convert NUC's to/from a currency.
Refer to the following example format to convert NUC510.45 to Malaysia Ringgit.
Input: FZINUC510.45MYR
Response:

Refer to the following example format to convert MYR670.00 to NUC.
Input: FZIMYR670.00NUC
Response:
>FZIMYR670.00NUC
RATES LAST UPDATED 15JUN 00:19 AM
EQU NUC157.09 ROE 4.2648 LCL CURR DIVIDED BY ROE
>
Ticketed Point Mileage (TPM)

Ask Travelport Answer ID AN310
H/FL
The system displays ticketed point mileages (TPMs) and maximum permitted mileages
(MPMs) between city pairs, and indicates any resulting mileage deviation.
TPMs may be displayed in two ways:
1. Normal TPM display

This display shows requested TPMs and any applicable mileage deviation.
Input: FLMAABOMCCUDELDXBROM
Response:
>FLMAABOMCCUDELDXBROM
MAABOM 644 EH
BOMCCU 1035 EH
CCUDEL 816 EH
DELDXB 1368 EH
DXBROM 2692 EH
*EXM - 700
*TOTAL 5855*
**MPM** 5424 EH 10M ( 160 )

Callout Response Description
MAABOM City pairs
644 TPM by sector
EH Global Indicator
*EXM – 700 Extra Mileage allowance which is deducted
from the total TPM
*TOTAL Total mileage travelled less exemption
**MPM** Maximum Permitted Mileage amount and associated global indicator
10M Indicates applicable mileage surcharge
Indicates mileage if exceed, surcharge up to a maximum

**M of 25M
Indicates the number of miles by which the TMP exceeds

(160) the previous mileage band
2. Accumulated mileage display

Input: FL/MAA/BOM/CCU/DEL/DXB/ROM
FL/MAABOMCCUDELDXBROM
Response:
>FL/MAABOMCCUDELDXBROM
CTY DC TPM CUM MPM GI LVL LWL HGL REMARKS
MAA 3
BOM 3 EH 644 644 DOM - - EXCEPTION
CCU 3 EH 1035 1679 DOM - - EXCEPTION
DEL 3 EH 816 2495 DOM - - EXCEPTION
DXB 2 EH 1368 3163E 2191 EH EXC 425 - E/BOM, DEL 7
ROM 2 EH 2692 5855E 5424 EH 10M 160 111 E/DEL, BOM 7
CARRIER SPECIFIC EXCEPTIONS EXIST FOR SQ/QF/NZ/MI/JL/GK/EK/

CI/B2/AY/YY/YE/W5/VA/UO/UN/UL/UA/TK/TG/SN/SA/S7/QR/PX/PR/
HM/GS/GA/FZ/FJ/EY/DV/CX/BX/BI/BG/BA/AI
E - CUMULATIVE TPMS INCLUDE MILEAGE DEDUCTIONS
>

Callout Response Description
CTY Originating city of each sector and IATA Area
DC IATA Area
TPM TPM for each sector (- - indicates no TPM held)
Accumulated TPM (E following the TPM indicates an extra mileage

CUM allowance)
MPM Accumulated MPM (DOM indicates a domestic sector)
GI Global indicator
Mileage surcharge of accumulated mileage (5M, 10M, 15M, 20M or
LVL 25M) EXC indicates 25M exceeded.
Lower level of excess – miles shown indicate by how much TPM

LWL exceeds previous surcharge band.
Higher level of excess – miles shown indicate by how much TMP is
HGL lower than next mileage surcharge band.
REMARKS Exception exists for specific carriers.
Note: This entry can be used to determine the total number of miles used in round world
alliance fares.
FL and FL/ entries may also be related to a Booking File. For example, FLS1-3 or FL/S1-3
calculates flown mileage for segments 1-3 of a Booking File.
Manual Fare Build

GC* MANUAL FARE BUILD
H/FARES MANUAL FARES
Manual Fare Build allows agents to build fares manually into the filed fare
field of a Booking File so that they can be ticketed automatically.
It can be used in two ways:

• to amend from system generated fares
• to build fares when no possible fare can be system generated
Building Fares in Their Entirety
When the system is not able to quote a fare, or if no fare has been filed in the
Booking File because fare amendment entries have been used, it is
necessary to create a blank screen for manual fare build. This screen is then
completed with relevant details, and the fare filed into the filed fare field in the
Booking File.

Steps in Completing a Manual Fare Build Screen using cryptic command
Step 1 Retrieve the Booking File *xxxxxx
Step 2 To get the Fare Build Mask FBCCTG or
FBCCTG/P1-2
Step 3 Update Fare Basis FBUFB/YRYOWMY
Step 4 Update Not Valid After for FBUNVA1/20APR18
segment 1
FBUBG/30K
Step 5 Update Baggage Allowance FBUBG/2PC
Step 6 Update Gross Fare FBUFARE/MYR649.00
Step 7 Update Rate of Exchange FBUROE/ 4.2648
Step 8 Update SG, OO and OP tax FBUTAX1/35.00MY
FBUTAX2/5.00E7
FBUTAX3/2.00G8
FBUTAX4/2.10D8
Or update in a single string of FBUTAX1/35.00MY+TAX2/5.00E7+TAX3/2.00G8+/
entry TAX4/2.10D8
Step 9 Tabulate the total Gross FBUTTL/
fare plus taxes
FBUFC/ KUL TG BKK 152.17YRYOWMY NUC
Step 10 Update fare construction 152.17
Step 11 Update endorsement FBUEB/VLD ON TG ONLY*NON RERTE NON REF

To view completed mask *FB
Step 12 before filing
Response:
*FBCCTG
ENDORSEMENTS PRESENT
P01 DEMOGAL/CRISMISS *ADT 01 OF 02
X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG
. KUL TG 416 Y 21APR 1320 OK YRYOWMY ..... 20APR 30K 1
. BKK
FARE MYR/ 649.00 EQ .../......... ROE 4.2648
TAX MYR 1 35.00 MY 2 5.00 E7 3 2.00 G8 4 2.10 D8
5 ......../.. 6 ......../.. 7 ......../.. 8 ......../..
TTL (INC TAX) MYR 693.10**GENERATED TOTAL**
FC
KUL TG BKK 152.17YRYOWMY NUC152.17END ROE4.2648
ENDORSEMENTS>FBUEB/VLD ON TG ONLY*NON RERTE NON REF/

Step 13 To file data only for current FBF
screen
To file same data across for all FBFALL

passengers listed in the FBC
If more than 1 pax under the same fare build upon FBF
Response:
FBCCTG
P01 DEMONT/MATTHEWMRS *ADT 02 OF 02
. KUL TG 416 Y 21APR 1320 OK @.............. ..... ..... CHK 1
. BKK
FARE @../......... EQ .../......... ROE @...........
TAX 1 ......../.. 2 ......../.. 3 ......../.. 4 ......../..
5 ......../.. 6 ......../.. 7 ......../.. 8 ......../..
TTL (INC TAX) @........
FC
@............................................................
.............................................................
.............................................................
Step 14 Received and end transaction when all filing has been R.XX + ER
completed
Click on *FF to view

Steps in Modifying from a Fare Quote using cryptic command
Step 1 *xxxxxx
Retrieve the Booking File eg using PNR
Step 2 To get the Fare Build Mask FQCUA
Step 3 Received and End R.XX+ER;ER

Transaction
Step 4 Display the fare build screen *FB1
*FB1
P01 DEMOGAL/CRISMISS *ADT 01 OF 01
. KUL NH 816 Y 20APR 0705 OK YOWYJ ....19APR 2PC 1
. TYO
FARE MYR/ 3600.00 EQ .../......... ROE 4.2648
TAX SGD 1 73.00 MY 2 4.38 D8 3 83.00 YQ 4 ......../..
5 ......../.. 6 ......../.. 7 ......../.. 8 ......../..
TTL (INC TAX) MYR 3760.38
FC
KUL NH TYO 844.11YOWYJ NUC844.11END ROE4.2648
ENDORSEMENTS> VALID ON NH ONLY*NON RERTE NON REFUND
You will then proceed with the modification using the list of entry listed below:
Step 5 Update Fare Basis FBUFB/YOWYJ

Step 6 Update Not Valid After for segment 1 FBUNVA1/19APR18
Step 7 Update Baggage Allowance FBUBG/2PC
Step 8 Update Gross Fare FBUFARE/MYR3600.00
Step 9 Update Rate of Exchange (ROE) FBUROE/4.2648
Step 10 Update taxes with codes SG, OO and FBUTAX1/73.00MY
OP FBUTAX2/4.38D8
FBUTAX3/83.00YQ
OR update in a single string of entry FBUTAX1/73.00MY+TAX2/4.38D
8+TAX3/83.00YQ
Step 11 Tabulate the total Gross fare plus taxes FBUTTL/
Step 12 Update fare construction FBUFC/ KUL NH TYO
844.11YOWYJ NUC844.11
Step 13 Update endorsement FBUEB/VALID ON NH
ONLY*NON RERTE NON
REFUND
Step 14 To view completed mask before filling *FB
Galileo Document Production JUL 17 10 | P a g e

Step 15 To file data only for current screen FBF
To file same data across for all FBFALL
passengers listed in the FBC
Step 16 Received with your initial and end R.XX + ER
transaction when all filing has been
completed
Updating Mandatory Ticket Modifiers using cryptic command
TMU1CCX
Plating Carrier
TMU1Z0 (if not commission)

Commission Rate TMU1Z5 (if 5% commission)
The following are the forms of payment:
Invoice Agent TMU1FINVAGT (max. 38 characters

from the FINV)
TMU1FAX370000000000028*D0219
Credit card (Automatic credit request at ticketing
with expiry date)
Multiple
Form of Payment Receivable TMU1FMR
(refer below)
Exchange TMU1FEX6189798123450 (Electronic
TMU1FGRWWWXXXXXXXXXXX YYYYYYYY ZZZZZ
WWW = Entry code (GOM) for Malaysia users
Government XXX = Warrant Code (up to 13 characters)
Warrant YYY = Debtor’s Code (up to 9 characters)
ZZZ = Object Code (up to 5 characters)
Multiple Receivable
The multiple receivable form of payment is used when a passenger wishes to pay for
his/her ticket by more than one method, (eg part cash, part credit card).
>*MR TOTAL AMOUNT RECEIVABLE 3760.38 MYR

/F·AX370000000000028*1019$3000.00.............................
/F·INVAGT$760.38..............................................
/F·...........................................................
.

The amount should tally with the “TOTAL AMOUNT RECEIVABLE” shown. If an error is
made and/or it is necessary to clear the screen, you can re-display the fill-in format by
the input: *MR1/1
Optional Ticket Modifiers:
Endorsement TMU1EBVALID ON MH ONLY

TMU1EBVALID BA*EBNONEND.NONREF
The endorsements can have two components, the system-
generated endorsements and manually added. Total endorsement
field length is147 characters subject to carrier limitation. The
manually add 87characters in 3 lines of 29 characters each
including spacing.
The system-generated take precedence over the manually added
endorsements.
Tour Code TMU1TCMY2017 (dot). is not allowed in TC
Nett Fare TMU1NFMYR850.00
Actual Selling Fare TMU1ASF900.00 (applicable only to Net Remit Credit Card
transaction)
Inclusive Tour TMU1IT (Print IT in fare box, suppress fare construction and work
for “G” fare only
TMU1IT*PC (Print IT in fare box and print fare construction)
Example of entering multiple ticketing modifiers in a single entry
TMU1CDL/Z5/FINVAGT/EBVALID ON DL ONLY*EBSUBJ TO CANX FEE*EBREF ISSG

AGT

To Amend the Ticketing Modifiers Stored in PNR ( example filed fare 1)
to change commission to 5% TMU1Z@5
to change FOP to check payment TMU1F@INVAGT
to change FOP to multiple FOP TMU1F@MR
to change endorsement remarks text TMU1EB@NONREF

to change tour code to MY2017 TMU1TC@MY2017
to change nett fare to MYR700.00 TMU1NF@MYR700.00
to change actual selling fare to 550 TMU1ASF@550.00
To Delete ticketing modifiers stored in PNR (example filed fare 1)
delete commission TMU1Z@
delete FOP TMU1F@
delete endorsement TMU1EB@
delete plating carrier TMU1C@
delete actual selling fare TMU1ASF@
delete nett fare TMU1NF@
delete Tour Code TMU1TC@

Display Interline Agreement (ET)
H/DT
Ask Travelport Answer AN32
Input: DT/IAT/DISxx (Replace XX with the plating carrier code)
From PNR Viewer screen, it is linked to interline agreement table:
Ticket Issuance
H/TKP
Please ensure that the segments to be ticketed has been acknowledged by the carrier and
upon ticket issuance, ensure that the ticket is reflected in the booking file and also in TINS
report before moving on to another transaction.
Issue ticket TKPDTD
Issue ticket for filed fare 1 TKP1/DTD
Issue ticket for passenger 2 and 3 in filed TKP1P2-3/DTD

fare 1
Issue ticket and MIR TKPDTDAD
Issue ticket for filed fare 1 and MIR TKP1/DTDAD

Electronic Ticket
Airlines who participate in electronic ticketing, have the ability to respond with an E at the end
of a sold segment to advice that the segment may be eligible for electronic ticketing. This is
seen both at the time of sell and after end transaction in PNR viewer terminal.
Before requesting an electronic ticket, the following things should be checked

• a vendor locator has been returned to the Booking File
• all segments to be ticketed show an E
Some Airlines require Form of Identity (FOID) prior to ET Issuance. FOID can be in the
form of Passport Number, Credit Card Number, Frequent Flyer Number and this will varies
according to the individual airline requirement.
On retrieval of the Booking File, the fact that an electronic ticket has been generated is
reflected in the following places:
Filed Fare (*FF)
The face of the Booking File (*HTE)

E ticket data information (*HTI)
2NDS2O/72 HDQTT C185172 AG 20999999 30JUL

1.1TEST/CRISMS
1.CA 872 Y 11NOV KULPEK HK1 2340#0555 O*
2.CA 975 Y 17NOV PEKKUL HK1 1550 2220 O*

*FF Response:
FQ1 - S1-2 AP 30JUL17 72/AG
P1 TEST/CRISMS ADT G E 9999902557222
*HTE Response:
TKT: 999 9902 557222 NAME: TEST/CRISMS
ISSUED: 30JUL17 FOP:INVAGT

PSEUDO: 08W PLATING CARRIER: CA ISO: SG IATA: 20999999
USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN
OPEN CA 0872 Y 11NOV KULPEK 2340 OK YRMY9 1
NVB11NOV NVA10NOV
OPEN CA 0975 Y 17NOV PEKKUL 1550 OK YRMY9 2
NVB17NOV NVA17NOV
FARE MYR 3882.00 TAX 73.00MY TAX 58.00CN TAX 686.38XT

TOTAL MYR 4699.38
Q/NON-END/SEE CAT16
KUL CA BJS 455.12YRMY9 CA KUL 455.12YRMY9 NUC910.24END
ROE 4.2648 XT 4.38D8 682.00YQ
RLOC 1G 2NDS2O CA PDT1TR
In a booking where more than one Electronic Ticket Issuance exist, *HTE produces a Ticket
Record Name List.
ELECTRONIC TICKET LIST BY *HTE
NAME TICKET NUMBER
>*TE001· DEMOGAL/CRISMISS 9999902557222
>*TE002· DEMOGAL/CRISMISS 9999902557223
END OF LIST
Tab to the relevant prompt accesses the Electronic Ticket Record for each passenger.
Alternatively the inputs *TE1, *TE2 may be used from anywhere within the Booking File to
access the appropriate Electronic Ticket Record.
*HTI
** CURRENT TIN DATA **

DEMOGAL/CRISMISS-/9999902557222/-MYR/4699.38/ET

With No Booking File Present
Electronic Ticket Records may be displayed with direct input:
By ticket number (13digits exclude CK) *TE/0161234567890
ET Status Code
Please refer to GC*439/11, below are some commonly seen.
ARPT Airport Control. The operating carrier has secured the ET coupon for
booking.
CKIN The coupon has been checked in.
EXCH The coupon has been exchanged for another E-ticket.
OPEN Open for use or refund
RFND The coupon has been refunded and not valid for use.
USED The coupon has been used
E-ticket has been voided.

VOID
To Void Ticket
Please note that Agent need to check that all coupons status are shown as OPEN before
voiding E Ticket. System will response ticket voided when the above is performed.
Void ticket number on TINS report TRV/6184478793123
Void a range of ticket numbers on TINS report TRV/6184478793123-124
Restore File Fare for Re-ticketing and Cancel Ticketed Fare
Restore for re-ticketing FF1@R
Note: Restored filed fares are not guaranteed.

Change the itinerary in order to delete a ticketed filed fare
Cancel a ticketed fare from a booking file.
For example, /0S1
The system believes a change has been made and deletes

the ticketed fare.
FX2 Cancel Filed Fare 2
Example 1 - Electronic Ticket Issuance – NRCC

** Subject to Airline participation/agreement between agent **
KTPM42/72 XDBKR C185172 AG 20999999 30JUL

1.1TEST/NRCCMR
1. TG 416 Y 10FEB KULBKK HK1 1305 1410 O* E SA
2. TG 415 Y 30MAR BKKKUL HK1 0905 1215 O* E FR
* Please ensure that the airlines’ PNR (vendor locator) is generated and airline requirement
met before ticketing. Please refer to GC*439/1 for respective airline’s requirement.
>FQCTG
PSGR FARE TAXES TOTAL PSG DES
FQG 1 MYR 1082 142 1224.10 ADT
GUARANTEED AT TIME OF TICKETING
GRAND TOTAL INCLUDING TAXES **** MYR 1224.10
ADT LAST DATE TO PURCHASE TICKET: 10FEB16
*FF1 – to view the fare component.
30JUL17
FQ1 - S1-2 AP 72/AG
ADT G
P1 TEST/NRCCMR 22AUG17 G * MYR1224.10
KUL TG BKK YRLEYMY126.85 TG KUL
126.85YRLEYMY NUC253.70END ROE4.2648
MYR1082.00 TAX 35.00MY TAX 10.00E7 TAX 4.00G8 TAX 91.00TS
FARE TAX 2.1D8 TOT MYR1224.10
S1 FB-YRLEYMY B-30K
S2 FB-YRLEYMY B-30K
T S1-2/CTG/ET
* Payment by credit card Please remember to add the Actual Selling Fare (ASF) and the
Nett Fare (NF) accordingly.

TMU1Z0/NFMYR1000.00/ASF1050.00/FAX37000000000028*D1220
TICKET MODIFIERS UPDATED
Issue the ticket – TKPDTD
Revalidation
Ask Travelport AN166
Not all airlines permit revalidation. If the airline does not permit the function, the process must
be handled as an even exchange. If there is any fee to be paid for changing the reservation,
the transaction must be handled as a reissue.
You must revalidate each segment and flight coupon separately.
Example format to revalidate segment/coupon 2:
TKRETS2/TN1259900281382/C2
Entry: Description:
TKR Ticket revalidation function identifier
ET E-ticket
S2/ Booking File segment 2 and separator
TN125…/ Ticket number including the airline code and separator

C2 Ticket coupon 2
To revalidate a ticket for an infant, enter IN after TN, e.g.
Enter: TKRETS2/TNIN1259900281382/C2
Revalidation Specifying Validity Dates
Additionally, the new validity dates may be appended to the revalidation if airline permits
Enter: TKRETS2/TN1251234567890/C2/NVB22MAR17/NVA21APR17

Exchange/Reissue Ticket
Ask Travelport AN14197
Whenever a passenger requires a change to his travel which has been ticketed, the
following factors must be taken into consideration.
1. Check that the type of ticket (normal or special fare), is the ticket still valid and note any
existing restrictions.
2. Check interline agreement.
3. Check if an endorsement is necessary.
4. Check whether an exchange is necessary based on the fare used. In some cases, an
exchange is required for the following:
• for date change
• for change in itinerary
• for a change of flight number and/or reservation status
• for change of carrier
5. When a passenger requires a change to his travel plans, this may occur either:
Before he has started travelling on his ticket – in which case an unused document is
presented for reissue OR
After he has commenced his journey – in which case a partially used document is
presented for reissue.
6. The Value of the new ticket required by the passenger may be:
• The same value as the exchange document (even exchange)
• More than the value of the exchanged document (an additional collection)
• Less than the value of the exchanged document (a refund)
Reissue Procedure
1. Modify/Create the booking file

If the passenger’s original Booking File can be retrieved, it may be modified by cancelling the
flights no longer required and booking the new itinerary. Alternatively a new Booking File may
be created.
2. Retrieve Agent Coupon of the original ticket to identify the following:

➢ Gross / Net Fare
➢ Paid Taxes
➢ Tour Code
➢ Form of Payment
➢ Endorsement
➢ Fare construction
3. Quote the fare for the new itinerary

A fare quote is obtained for the entire journey from the point of origin.
4. Taxes involved must be carefully considered at this stage

Remove any previously paid taxes from the new fare which are still relevant to the new
journey.
5. Reflect point of origin in Fare Construction if ticket is partially used.
6. Filed the fare. End transaction and retrieved the Booking File.
7. Enter the original form of payment (OFP) modifier if the original payment was by credit
card.
Entry: TMU1OFPAX370000000000028*D1219
8. Enter the Form of Payment modifier: TMU1FEX721799029333911 (E-Ticket number)

>*EX **TICKET FOR**: NAJWA/MYUSUFMS PSGR 1/ 1
NEW FARE: MYR 649.00 EQUIV:·............
TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00
*EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS

·21799029333911 ·. ·.............. ·01
COUPONS FOR TKT1:·1... TKT2:·.... TKT3:·.... TKT4:·....
TTL VALUE:·MYR649.00... BSR:·...... ORIG FOP:·INVAGT.........
*ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE
·.............. ·KUL/BKK ·KUL ·03OCT17 ·2099999
9. Complete the Exchange fill-in mask

Use the tab key to move through each field, make sure that the insert key is
turned off (cursor should be yellow). Use entry *EX1/1 to call back the exchange
mask
*EX TICKET FOR ** Passenger name automatically placed here

NEW FARE Automatically placed here from the filed fare
TX1 to TX4 All taxes from the filed fare will be displayed here.
EQUIV If applicable, the currency code (not the amount) of the
original currency of issue and of the additional collection
currency should be shown here from the manually
updated filed fare. Up to three currency codes may be
entered, leaving a space between each.
TKT NO The ticket number will have been filled in automatically.
If not, type in the ticket number to be exchanged
substituting the check digit with P
THRU If exchanging a conjunction ticket type X here,
otherwise leave blank.
TKT NO Enter the last conjunction ticket number of the
sequence. (Including the check digit). If not applicable
leave blank.
NO. CPNS The number of flight coupons to be exchanged e.g. 01
will be automatically added here by the Galileo system.
COUPONS FOR The coupons to be exchanged will be added by Galileo
System. e.g. 1 to signify coupons 1
TTL VALUE The original fare excluding taxes is reflected here along
with the currency code e.g MYR649.00
BSR If dealing with different currencies, enter the bank
selling rate according to the FZS entry. Prefix the BSR
with an oblique (/) to indicate divide. If the BSR contains
more than 4 numbers, ignore the last one(s)
Galileo Document Production JUL 17 22 |

Page
ORIG FOP Enter the Form of Payment used on the use in the
original ticket. If it was a credit card, enter
e.g. AX3700000000002EXP19
INVAGT to denote payment other than credit card and
government warrant, such as Cash or Cheque
*ORIG ISSUE* Line of information relating to original ticket
TICKET NUMBER If the ticket being exchanged has previously
been reissued, the original ticket number
must be shown here
ORG/DES Enter the origin/destination of the whole journey, using

the city, not airport, codes. E.g. the ORG/DES fields for
an itinerary KUL-BKK-KUL would be reflected as
KULKUL. This will need to be manually amended as for
an e-Ticket the system will take the first two city codes
from the Booking File which would only be correct for a
one way journey.
CITY The city code where the original ticket was
Issued e.g KUL
DATE The date the original ticket was issued in
DDMMMYY format.
IATA CODE The original office IATA number.
10. The PAID TAX screen is presented when user enter the last entry or at the tab
stop at the end of the *EX screen. Use entry *TP1/1 to call back the PD tax screen.
>*TP **TICKET FOR**: NAJWA/MYUSUFMS PSGR 1/ 1

TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00
PAID TAXES
T1 ·35.00...·MY T2 ·5.00....·E7 T3 ·2.00....·G8 T4 ·2.10....·D8
T5 ·22.00...·YQ T6 ·........·.. T7 ·........·.. T8 ·........·..
T9 ·........·.. T10·........·.. T11·........·.. T12·........·..
T13·........·.. T14·........·.. T15·........·.. T16·........·..
T17·........·.. T18·........·.. T19·........·.. T20·........·..
U.S. PSGR FACILITY CHARGES

APT1 ·...·..... APT2 ·...·..... APT3 ·...·..... APT4 ·...·.....
·

Page
PD TAXES All paid taxes (shown individually) will be displayed
here, it is not permissible to show a combination of
taxes using the XT tax code. XT tax code has to be
manually broken down into individual data box.
U.S. PSGR FACILITY Input Airport code and tax value for Passenger Facility
CHARGES Charges . EG LAX·4.5
11. If exchange mask was stored before the implementation of the new Paid tax
screen, and the user tries to display *TP or redisplay *TP1/1 the user will receive
the error message: ERROR - REBUILD EXCHANGE SCREEN
12. The Exchange may result as an Even Exchange, Additional Collect or Refund
balance.
13. Some airlines allow you to void an e-ticket exchange on the same day of reissue
in exchange. Refer to Ask Travelport ID AN 5801 for updated carriers and ASK
Travelport ID AN178 for the entry.

Page
1. Even Exchange
The fare is the same, and all paid taxes are relevant to the new journey.
Example – Passenger original ticketed for KUL/SIN/KUL in economy (Y) on SQ.
Now change the travelling date in same booking class. Both having the same fare. Ticket
totally unused.
Step 1 Create/modify a Booking File
Step 2 Fare quote (to fare quote individually using passenger FQCSQ
select if there are multiple passengers)
Step 3 Received and end transaction R.XX+ ER
Step 4 Display Fare build screen. *FB1

removed the paid taxes accordingly
*FB1
P01 SURENAME/GIVENNAMEMS *ADT 01 OF 01
. KUL SQ 107 Y 20MAR 1025 OK YRMY ..... ..... 30K 1
O SIN SQ 118 Y 28MAR 1845 OK YRMY ..... ..... 30K 2
. KUL
FARE MYR/ 1400.00 EQ .../......... ROE 4.4536
TAX HKD 1 35.00 MY 2 25.00 OO 3 19.00 OP 4 62.00 SG
5 2.10 D8 ........../.. 7 ........ XY 8 ....... YC
FC
KUL SQ SIN 157.17YRMY SQ KUL 157.17YRMY NUC314.00END ROE4.4536
Step 5 Using *FB, adjust the taxes by removing FBUTAX1/+TAX2/+TAX3/+TAX4/+

The original paid taxes which is TAX5/
applicable to the new journey.

Step 6 Update the total value FBUTTL/
Step 8 To view completed mask *FB

before filing
Step 9 To file data only for current FBF

screen
Step 10 Received and end transaction R.JANE+ER
Step 11 Enter the Exchange Form of TMU1FEX6189902887873

Payment Modifier
Step 12 Tab and complete the

Exchange screen.
>*EX **TICKET FOR**:SURENAME/GIVENNAMEMS PSGR 01/01

NEW FARE: MYR 1400.00 EQUIV:·.........
TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00

61899028878734 . .............. 02
COUPONS FOR TKT1: 12.. TKT2: .... TKT3: .... TKT4: ....
TTL VALUE: MYR1400.00.. BSR: ...... ORIG FOP:·INVAGT.........
.............. KUL/KUL .KUL 19MAY17 .2099999
>>*TP **TICKET FOR**:SURENAME/GIVENNAMEMS PSGR 01/01
NEW FARE: MYR 1400.00 EQUIV:·...........
TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00
PAID TAXES
T1 ·35.00...·MY T2 ·25.00...·OO T3 ·19.00...·OP T4 ·62.00...·SG
T5 ·2.10....·D8 T6 ........ .. T7 ........ .. T8 ........ ..
T9 ........ .. T10 ........ .. T11 ........ .. T12 ........ ..
T13 ........ .. T14 ........ .. T15 ........ .. T16 ........ ..
T17 ........ .. T18 ........ .. T19 ........ .. T20 ........ ..

APT1 ·...·..... APT2 ·...·..... APT3 ·...·..... APT4 ·...·.....
Response: TICKET MODIFIER UPDATED

Step 13 Received and End transaction R.SUE+ER
Step 14 Issue Exchange Ticket TKPDTD

2. Refund Due
When there is refund balance in either fare, taxes to the revised itinerary
Example – Passenger original ticketed for KUL/SIN/KUL in economy class (Y)

with fare MYR 1400.00. Before departure passenger change to a lower
class (Y+M) fare
Step 2 Fare quote (to fare quote individually using FQCSQ

passenger select if there are multiple passengers
Step 3 Received and end transaction R.PAX+ER
Step 4 Display Fare build screen and removed the paid *FB1
taxes accordingly
*FB1
P01 SURENAME/GIVENNAMEMS *ADT 01
OF 01
. KUL SQ 107 Y 20MAR 1025 OK YRMY ..... 20MAY 30K 1
O SIN SQ 118 M 20MAR 1845 OK MEMY 28MAR 28MAR 30K 2
. KUL
FARE MYR/ 1125.00 EQ .../......... ROE 4.4536
TAX HKD 1 35.00 MY 2 25.00 OO 3 19.00 OP 4 62.00 G8
5 2.10 D8 6 ......../.. 7 ......../.. 8 ......../..
FC
KUL SQ SIN 157.17YRMY SQ KUL 95.43MEMY NUC252.60END ROE4.4536
ENDORSEMENTS>FBUEB/VLD SQ/MI ONLY.QS//
Step 5 Using *FB, adjust the taxes by removing the FBUFBUTAX1/+TAX2/+TAX3/+

original paid taxes which is applicable to the TAX4/+TAX5/
new journey

Step 7 To view completed mask before filing *FB

Response: MANUAL FARE
FILED - TOTAL GENERATED
Step 9 Received and end transaction R.P+ER
Step 10 Enter the Exchange Form of Payment TMU1FEX6189902887873
>*EX **TICKET FOR**: SURENAME/GIVENNAMEMS PSGR 1/ 1

TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00

·61899028878734 ·. ·.............. ·02
COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·....
TTL VALUE:·MYR1400.00.... BSR:·...... ORIG FOP:·INVAGT.........
·.............. ·KUL/KUL ·KUL ·19MAY17 ·2099999
·
>
>*TP **TICKET FOR**: EXCHANGE/REFUND PSGR 1/ 1
TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00
PAID TAXES
T1 ·35.00...·MY T2 ·25.00...·HK T3 ·19.00...·OP T4 ·62.00...·SG
T5 ·2.10....·D8 T6 ·........·.. T7 ·........·.. T8 ·........·..
T9 ·........·.. T10·........·.. T11·........·.. T12·........·..
T13·........·.. T14·........·.. T15·........·.. T16·........·..
T17·........·.. T18·........·.. T19·........·.. T20·........·..

APT1 ·...·..... APT2 ·...·..... APT3 ·...·..... APT4 ·...·.....
·
>
>*ER REFUND DUE 275.00 MYR

CREATE EMD Y/N ·.
>

Step 11 Tab and complete the Exchange Screen
After the TP screen, hit enter at the last Tab Stop position.
You will received an ER REFUND refund screen
Step 12 Tab your cursor at the end of Y/N and type “Y “to refund the
amount.
Step 13 Add Received Field R.PAX
NOTE: If airline participate with EMD Refundable Balance, an automated Electronic

Miscellaneous Document will be populated once you type Y and press “Enter”.
>EMDRB *REFUND BALANCE ELECTRONIC MISCELLANEOUS DOCUMENT*

TO SINGAPORE AIRLINES
AT KUL RFIC/RFISC D-996
TYPE OF SVC REFUNDABLE BALANCE
AMOUNT MYR 275.00
ENDORSEMENT ·................................................
·............................................................
·.......................................
*ORIG ISSUE*: TICKET NUMBER 61899028878734 CITY KUL
DATE 19MAY17 IATA CODE 2099999
·
Note: Tab to fill in Endorsement if required and tab to last tab stop position and press
“Enter”, system response “TICKET MODIFIERS UPDATED”.
Once issue exchange ticket with entry : TKPDTD, both exchange ticket and EMD
document will issue at the same time
**Please refer Refundable Balance EMD procedures for more details.

3. Additional Collect
When there is additional collection in either fare, taxes or surcharges to the
revised itinerary.
Example – Passenger original ticketed for KUL/SIN/KUL in economy on MH.

Now travelling KUL/SIN/KUL in business on MH.
Ticket is totally unused.
Step 2 Fare quote (to fare quote individually using FQCSQ

passenger select if there are multiple
passengers.
Step 4 Display Fare build screen and removed the *FB1

paid taxes accordingly
*FB1
P01 SURENAME/GIVENNAMEMS *ADT 01 OF 01
. KUL SQ 107 C 20MAR 1025 OK CRMY ..... ..... 40K 1
O SIN SQ 106 C 30MAR 0830 OK CRMY ..... ..... 40K 2
. KUL
FARE MYR/ 2150.00 EQ .../......... ROE 4.4536
TAX MYR 1 35.00 MY 2 25.00 OO 3 19.00 OP 4 62.00 SG
5 2.10 D8 6 ......../.. 7 ......../.. 8 ......../..
FC
KUL SQ SIN 241.37CRMY SQ KUL 241.38CRMY NUC482.75END ROE4.453
>
Step 5 Using *FB, adjust the taxes by removing FBUTAX1/+TAX2/+TAX3/+ TAX4/+

which is applicable to the new journey. TAX5/

Step 10 Enter the Exchange Form of Payment Modifier TMU1FEX6189902887873

Note: Other type of ticket modifier (TMU) can
be added prior to form on payment (FEX)
>*EX **TICKET FOR**:SURENAME/GIVENNAMEMS PSGR 1/ 1

TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00

·61899028878735 ·. ·.............. ·02
COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·....
TTL VALUE:·MYR1400.00.. BSR:·...... ORIG FOP:·INVAGT.............
·.............. ·KUL/KUL ·KUL ·19MAY17 ·2099999
>
>*TP **TICKET FOR**:SURENAME/GIVENNAMEMS PSGR 1/ 1

TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00
PAID TAXES
T1 ·35.00...·MY T2 ·25.00...·OO T3 ·19.00...·OP T4 ·62.00...·SG
T5 ·2.10....·D8 T6 ·........·.. T7 ·........·.. T8 ·........·..
T9 ·........·.. T10·........·.. T11·........·.. T12·........·..
T13·........·.. T14·........·.. T15·........·.. T16·........·..
T17·........·.. T18·........·.. T19·........·.. T20·........·..

APT1 ·...·..... APT2 ·...·..... APT3 ·...·..... APT4 ·...·.....
Add collection screen with 3 lines of Form of Payment will show

>*MR TOTAL ADD COLLECT 750.00 MYR
/F·INVAGT.....................................................
/F·...........................................................
/F·...........................................................
·
>

Step 11 Tab and complete the Exchange Screen. Fill in the

new form of payment for the add collect amount to
be collected
Step 12 Insert the original commission rate TMU1Z0
Step 13 Add Received Field and end transaction R.PAX+ER
4. Reissue in Another Currency
Example – Passenger holding ICN/KUL/ICN issued in KUL.

Passenger has utilized the ICN/KUL and now upgrading booking class to
business class (C) for KUL/ICN.
Step 2 Fare Quote with original ticket issuance date. FQCMH.T20SEP17/S1-2

Use this entry when the itinerary has original F*Q (copy the fare)
segment ICN/KUL/ICN or manually Insert flown FQCMH/S2
segment ICN/KUL for fare quote purpose then
cancel. Do not file fare, just copy the details at FBU.
Step 3 Receive and end transaction R.PAX+ER
Step 4 Display the fare build screen *FB1
*FB1
P01 NAJWA/MYUSUFMS *ADT 01 OF 01
. KUL MH 66 C 25SEP 2330 OK CBZOWMY ..... ..... 40K 1
. ICN
FARE MYR/ 5509.00 EQ .../......... ROE 4.2367
TAX MYR 1 73.00 MY 2 4.38 D8 3 ......../.. 4 ......../..
5 ......../.. 6 ......../.. 7 ......../.. 8 ......../..
FC
KUL MH SEL 1300.30CBZOWMY NUC1300.30END ROE4.2367
ENDORSEMENTS>FBUEB/NONEND-SUBJ TO PENALTY/
>
Step 5 Update the fare basis as business class FBUFB/CBZ1YKR
half roundtrip.
Step 6 Update the fare amount FBUFARE/KRW 1675000
Step 7 Update the ROE FBUROE/1130.824
Step 8 *FB then adjust the taxes by removing FBUTAX1/+TAX2/

Paid taxes which is applicable to the
New journey.
Step 10 Update the EQ FBUEQ/MYR6229.38
Step 11 Update the fare constructions FBUFC/ SEL MH KUL 596.90

YFX1YKR MH SEL 884.31
CBZ1YKR NUC1481.21END
Step 12 Update the endorsement according to FBUEB/-------------------

Fare quote result.
Step 14 To fare fie data only for current screen FBF
Step 15 Received and end transactions R.PAX+ER
Step 16 Enter the exchange form of payment TMU1FEX2329902989829

Modifier
Step 17 Tab and complete the exchange screen
>*EX **TICKET FOR**: GALILEO/TESTMR PSGR 1/ 1

NEW FARE: KRW1675000 EQUIV:·MYR6229.38
TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00
·23299029898291·. ·. ·............. ·02
COUPONS FOR TKT1:·2... TKT2:·.... TKT3:·.... TKT4:·....
TTL VALUE:·MYR 5229.38 BSR:· ...... ORIG FOP:·INVAGT .........

·.............. ·ICN/ICN ·KUL ·17JAN17 ·9999999

>*TP **TICKET FOR**: GALILEO/TESTMR PSGR 01/01
NEW FARE: KRW167500 EQUIV:· MYR 6229.38
TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00
PAID TAXES
T1 · 73.00·MY T2 · 105.00·BP T3 · 4.38·D8 T4 · ........
T5 ·........ .. T6 · ........ ..T7 ·........ .. T8 ........ ..
T9 ........ .. T10 ........ .. T11 ........ .. T12 ........ ..
T13 ........ .. T14 ........ .. T15 ........ .. T16 ........ ..
T17 ........ .. T18 ........ .. T19 ........ .. T20 ........ ..

APT1 ·........ APT2 ·...·..... APT3 ·...·..... APT4 ·...·.....
Add collection screen with 3 lines of Form of Payment will show
>*MR TOTAL ADD COLLECT 500.00 MYR

/F·INVAGT$100.00..............................................
/F·AX370000000000028*D1220$400.00.............................
/F·...........................................................
·
>

5. Reissue US ticket.
The fare is the same, and all paid taxes are relevant to the new journey.
Example – Passenger original ticketed for KUL/xTPE/LAX/xTPE/KUL in economy (s) on

BR.
Now change the travelling date in same booking class. Both having the same fare. Ticket
totally unused.
Step 2 Fare quote (to fare quote individually using passenger FQCBR
select if there are multiple passengers)
Step 4 Display Fare build screen. *FB1

removed the paid taxes accordingly
Step 5 Using *FB, adjust the taxes by removing FBUTAX1/+TAX2/+

which is applicable to the new journey TAX3/+TAX4/+TAX5/+
TAX6/+TAX7/+TAX8/+
TAX9/
Step 6 Remove passenger facility charges FBUPFC/
Step 10 Enter the Exchange Form of Payment Modifier TMU1FEX6959903206526

Note: Other type of ticket modifier (TMU) can
be added prior to form on payment (FEX)

>*EX **TICKET FOR**: GALILEOTRAINING/NAJWAMS PSGR 1/ 1
TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00

·69599032065264 ·. ·.............. ·04
COUPONS FOR TKT1:·1234 TKT2:·.... TKT3:·.... TKT4:·....
TTL VALUE:·MYR3548.00.. BSR:·...... ORIG FOP:·AXXXXXXXXXXXX00
·.............. ·KUL/KUL ·KUL ·15AUG18 ·2099999
.
>*TP **TICKET FOR**: GALILEOTRAINING/NAJWAMS PSGR 1/ 1

TX1: 0.00 TX2: 0.00 TX3: 0.00 TX4: 0.00
PAID TAXES
T1 ·1.00....·H8 T2 ·73.00...·MY T3 ·23.00...·AY T4 ·150.00..·US
T5 ·17.00...·XA T6 ·19.00...·XF T7 ·29.00...·XY T8 ·24.00...·YC
T9 ·494.00..·YQ T10·........·.. T11·........·.. T12·........·..
T13·........·.. T14·........·.. T15·........·.. T16·........·..
T17·........·.. T18·........·.. T19·........·.. T20·........·..

APT1 ·LAX·4.50. APT2 ·...·..... APT3 ·...·..... APT4 ·...·.....
·

Display Non-editable Exchange Screen
The *EX and *TP its follow-on screens will be displayable and changeable. Once the
*EX screen has been save, it will not be changeable. To view only apply the below
commands
*EX1/1 To display the exchange information for filed fare 1,

passenger 1
*EX3/1 To display the exchange information for filed fare 3,
passenger 1
Redisplay of tax screen
*TP1/1
To remove XF (PFC) tax

Convert the filed fare to manual status: *FB1
Remove the XF tax: FBUTAX2/ (where TAX 2 is the XF tax)
Remove the PFC: FBUPFC/
To remove ZP tax
Convert the filed fare to manual status: *FB1
Remove the ZP tax: FBUTAX2/ (where TAX 2 is the ZP tax)
Remove the ZP breakdown: FBUTB1/

Automated Refund
H/REFUND
Ask Travelport Answer AN10373
Automated Refund allows agents who currently issue automated electronic tickets, to refund
these documents via the Galileo system. It should be noted that not all airlines operating in
BSP-SG will permit Automated Refunds. It is the responsibility of the agent processing the
refund to ensure that the airline is a participant, as the Galileo system does not validate which
airline permit automated refund and which do not. If a refund is processed on a non-
participating airline, BSP-SG will reject it back to the agency for a manual refund to be actioned.
Both Galileo and the airline system do not verify the fare rules pertaining to the fare at time of
refund, it is the responsibility of the travel agent to ensure that all rules are checked and that
the refund being given is permitted and correct.
Automated Refund allows agent to:
• Refund unused ticket with/without penalty charges

• Refund partially used ticket with/without penalty charges
• Refund unused and partially used NRCC tickets
• Refund unused and partially used taxes only
NOTE: ADM resulting from a refund do not fall into the Galileo ADM policy, agent will
have to dispute directly with the airline.
Automated Refund Procedure

1. When you wish to refund an electronic ticket, you must create a mask of the
document which includes the ticket number and date of issue.
Example entry: TRNE6181234567890/DDMMMYY (date of ticket issued)
Note: if you receive the error USE OW MODIFIER TO MANUALLY INPUT OWNING
AGENCY PCC then you need to input the Owning Agency PCC in the refund entry e.g.
TRNE6181234567890/OWXH7/02MAY15
2. See examples on the following pages on how the refund is tabulated. Screen shot are for
illustration only.
3. A Refund Notice will be send once the refund has been completed. The Refund Notice
can be re-printed for refunds issued within seven days.
Entry: TSDR6181234567890/DDMMMYY (date of refund)
4. If the refund has been already processed via BSP you can update the ETR to show the
status RFND by using the non-reportable NO modifier for non-reportable e-ticket refund
TRNE Transaction
Entry: TRNE6181234567890/DDMMMYY/NO
5. Some airlines allow you to cancel an e-ticket refund if it is performed on the same day of
refund transaction. Refer to Ask Travelport ID AN10558 for updated carriers.
Entry: TRNC0011234567890
Example 1 - Normal fare full refund cash– Ticket unused
Normal Fare / Fully Unutilized Ticket – 232 9902863153

Gross Fare - MYR743.00
Taxes - MYR56.24
FOP - INVAGT
Commission - 0%
Refund Fee - Nil
Change Fee - MYR150.00
(Gross Fare – Penalty fee + Refundable Taxes = Refund Amount)

(MYR743.00-MYR150.00+MYR56.24= MYR649.24)
Entry: TRNE2329902863153/14SEP17
>*TRN1 PAGE 1 OF 4
DATE OF REFUND: 19OCT17 ORIGINAL COMM RATE ·0.00. CURRENCY MYR
ISSUE DATE OF REFUNDED DOC 14SEP17 AIRLINE MH DOM/INT D
PASSENGER NAME CHAY/REBECCA
DOCUMENT NUMBER 23299028631535 THRU DOC
UNUSED COUPONS FOR DOC1: 1 DOC2: DOC3:
UNUSED COUPONS FOR DOC4: DOC5: DOC6:
CASH AMT EX TAX PAID 743.00 CASH AMT USED ·0.00.....
CREDIT AMT EX TAX PAID CREDIT AMT USED ·.........
TOTAL TAX AMOUNT PAID 56.24 CANCELLATION CHARGE ·150.00..
UNUSED TAXES TO BE REFUNDED Y/N ·Y
>*TRNTAX
1: ·45.24...·D8 2: ·11.00...·MY 3: ·........·.. 4: ·........·..
5: ·........·.. 6: ·........·.. 7: ·........·.. 8: ·........·..
9: ·........·.. 10:·........·.. 11:·........·.. 12:·........·..
13:·........·.. 14:·........·.. 15:·........·.. 16:·........·..
17:·........·.. 18:·........·.. 19:·........·.. 20:·........·..
BT01 ·... ·....... BT02 ·... ·....... BT03 ·... ·.......
BT04 ·... ·....... BT05 ·... ·....... BT06 ·... ·.......
BT07 ·... ·....... BT08 ·... ·....... BT09 ·... ·.......
BT10 ·... ·....... BT11 ·... ·....... BT12 ·... ·.......
BT13 ·... ·....... BT14 ·... ·....... BT15 ·... ·.......
BT16 ·... ·....... BT17 ·... ·....... BT18 ·... ·.......
BT19 ·... ·....... BT20 ·... ·.......
Tax data will automatically be populated in the TX fields on the *TRNTAX screen from the
E Ticket record.
The refunding agent will become responsible for manually removing used and non-
refundable taxes from the *TRNTAX screen.
When the auto populate for a tax item on the *TRNTAX screen is incomplete, it will be
necessary to manually update the missing data to the appropriate field
FIF Screen
>*TRN2 A/L AUTHORITY ·.............. PAGE 2 OF 4

REFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR
PFC1·... ·..... PFC2·... ·..... PFC3·... ·..... PFC4·... ·.....
CREDIT CARD CODE CARD NUMBER
EXPIRY DATE REFUND AMOUNT ·.........
CREDIT FOP CODE NUMBER
COMM PERCENT/AMOUNT ON CANCELLATION CHARGE ·...../ ·........
TOUR CODE NET Y/N ·N NET FARE AMT
TOTAL CREDIT REFUND DUE 0.00
TOTAL CASH REFUND DUE 649.24 THIRD SCREEN Y/N ·Y
A/L AUTHORITY Airline authority will allow up to 14 alpha-numeric character to

be entered as a WAIVER CODE and will be reported as such to
BSP.
PFC ALL PFC tax data for the ticket will be auto populated to the
PFC fields.
REFUND AMOUNT The amount to be refunded to a credit card if one was used as
the form of payment. If no amount is refundable to a credit card,
leave blank
COMM / AMOUNT This is any applicable commission on the cancellation fee. By

percentage e.g. 5. Amount in currency e.g. 10.00. You can
complete either but not both.
TOUR CODE Automatically completed if TC modifier was originally entered.
NET FARE Enter Y if the ticket is a Net Fare ticket. If not, enter N.
THIRD SCREEN Third Screen only used when more than two credit card was
Used for payment or when to indicate any remarks field.
The screen for our example is relevant, so the input is Y
since is a remarks field. Remarks field can only be input in
*TRN3 screen.

*TRN3 PAGE 3 OF 4
EXPIRY DATE ·.... REFUND AMOUNT ·.........
TOTAL CASH REFUND DUE 649.24
REMARKS ·.....................................................
·.............................................................
·.............................................................
From *TRN3 input N for the Fourth screen.
Response
AUTOMATED REFUND NOTICE ISSUED
CASH REFUND AMOUNT 649.24
Refund Notice:
REFUND NOTICE DATE OF ISSUE GALILEO MALAYSIA SMO TEST
PASSENGER NAME 16OCT17
NAJWA/MYUSUFMS MY
INTERNATIONAL TOUR CODE 99999992
REFUNDED DOCUMENTS CPNS NET
232 99028631535 1 1
N
FARE PAID 743.00
FARE USED 0.00
FARE RFND 743.00
CANX FEE 150.00
MISC FEE 0.00
TAX RFND 56.24 CoMM .00
TAX1 45.24 D8 TAX2 11.00 MY
ORIGINAL TICKET NUMBER EXCHANGE
CARD NUMBER
CASH 649.24
CREDIT 0.00 AIRLINE AUTHORITY
TOTAL 649.24 232990286315351R
REMARKS THIS IS A TEST REFUND FOR TEST WAIVER CODE
Once the refund notice is issued, the refund will be submitted. If there is any amount error or
wrongly submitted; and the airline supports refund cancellation, you may proceed to cancel the
refund. If not, you will then need to liaise directly with the airline.
Automated Refund on the TINS Report
Once a refund transaction has been completed the information will appear on the TINS report
display with “RFND” status on the day that the refund is transacted.
GALILEO SINGAPORE SMO TEST TINS REPORT DD MMM YY

CURRENCY CODE SGD IATA NUMBER 99999992
A/L TKT/STOCK NBR PASSENGER NAME FARE TAX COMM FOP

*FEES
232 9902863153 CHAY/REBECCA 593.00 56.24 0.00 FS
RFND-
NO SYSTEM DATA
When ticket information is no longer available in TINS report, Galileo will auto populated the
necessary fields in the automated refund templates with data from electronica ticket record
(ETR).
“NO SYSTEM DATA AVAILABLE”
>*TRN1 PAGE 1 OF 4
ISSUE DATE OF REFUNDED DOC 03OCT17 AIRLINE MH DOM/INT I
PASSENGER NAME NAJWA/MYUSUFMS
CASH AMT EX TAX PAID ·579.00... CASH AMT USED ·0.00.....
CREDIT AMT EX TAX PAID ·......... CREDIT AMT USED ·.........
TOTAL TAX AMOUNT PAID ·140.10.. CANCELLATION CHARGE ·150.00..
>
REISSUED E-TICKET
Note: The original issue details will be populated into these fields where the ticket being
refunded is a re-issue.
DOC NO Enter ticket number with check digit

DATE ISSUED Enter Date of Issue of the ticket to be refunded
PLACE OF ISSUE Enter place of issue
IATA NUMBER Enter your IATA number
Note: ‘CASH AMT EX TAX PAID’, ‘CREDIT AMT EX TAX PAID’ AND ‘TOTAL TAX
AMOUNT PAID’ fields will remain blank and editable when refunding an exchanged
ticket.

Return to previous screen *TRN
Return to page one *TRN1
Example 2 - Normal Fare – Credit card – Ticket unused

Normal Fare / Fully Unutilized Ticket – 232 9902 989831
Gross Fare -MYR1523.00
Taxes -MYR 37.10
FOP -Credit Card
Commission -5%
Change Fee -None
(Gross + Refundable Taxes = Refund amount)

(MYR1523.00+MYR37.00=MYR1560.10)
Entry: TRNE 2329902989831/19OCT17
>*TRN1 PAGE 1 OF 4
ISSUE DATE OF REFUNDED DOC 19OCT17 AIRLINE MH DOM/INT I
PASSENGER NAME NAJWA/MYUSUFMS
CASH AMT EX TAX PAID CASH AMT USED ·.........
CREDIT AMT EX TAX PAID 1523.00 CREDIT AMT USED ·0.00.....
TOTAL TAX AMOUNT PAID 37.10 CANCELLATION CHARGE ·0.00....
>*TRNTAX
1: ·35.00...·MY 2: ·2.10....·D8 3: ·........·.. 4: ·........·..
>*TRN2 A/L AUTHORITY ·.............. PAGE 2 OF 4
PFC1·... ·..... PFC2·... ·..... PFC3·... ·..... PFC4·... ·.....
CREDIT CARD CODE AX CARD NUMBER XXXXXXXXXXX0028
EXPIRY DATE 1020 REFUND AMOUNT ·1560.10..
TOUR CODE NET Y/N ·N NET FARE AMT
TOTAL CASH REFUND DUE 0.00 THIRD SCREEN Y/N ·N
Credit Card Code Enter the credit card code e.g. VI,AX
Card Number Enter the credit card number
Expiry Date Enter credit card expiry date e.g1219
Refund Amount Enter credit card refund amount

THIRD SCREEN Enter N. Third screen is used for more than two credit cards
or when to indicate any remarks field.
The third refund screen for our example is not relevant, so the input is N.

CREDIT CARD AX 3710XXXXXXXXXXXX AMOUNT 1560.10
Refund Notice:
NAJWA/MYUSUFMS MY
FARE PAID 1523.00 2329902989831 1 1 N
FARE USED 0.00
FARE RFND 1523.00
CANX FEE 0.00
MISC FEE 0.00
TAX RFND 37.00 COMM 0.00
TAX1 35.00 MY TAX2 2.10 D8
TAX3 TAX4 ORIGINAL TICKET NUMBER EXCHANGE
TAX5 TAX6
TAX7 TAX8 CARD NUMBER
CASH 0.00 AX 371000000000028
CREDIT 1560.10
TOTAL 1560.10 AIRLINE AUTHORITY
REMARKS 23299029898311R
WAIVER CODE
Example 3 - Nett Fare – Cash-– Ticket unused

Nett Fare / Fully Unutilized Ticket –232 3314259324
Nett Fare -MYR800.00
Taxes -MYR864.00
Cash Amt Used -MYR735.00 (MYR1535.00-$800.00)
Commission -None
Cancellation Fee -None
(Nett fare + Unused Taxes-Penalty Fee =Refund)

(MYR800.00+MYR864.00=MYR1664.00)

Entry: TRNE23233142593242/12MAR17
If data is available, Net Fare amount will be auto-populated and NET will default to Y.
>*TRN1 PAGE 1 OF 4
DATE OF REFUND: 13MAR16 ORIGINAL COMM RATE 0.00 CURRENCY MYR
ISSUE DATE OF REFUNDED DOC 12MAR17 AIRLINE MH DOM/INT I
PASSENGER NAME TEST/NOCOMA
DOCUMENT NUMBER 23233142593242 THRU DOC:
CASH AMT EX TAX PAID 1535.00 CASH AMOUNT USED 735.00..
CREDIT AMT EX TAX PAID CREDIT AMOUNT USED
TOTAL TAX AMOUNT PAID 864.00 CANCELLATION CHARGE ·0.00........
UNUSED TAXES TO BE REFUNDED Y/N ·Y MISC FEE·..........
>*TRNTAX
TX1 ·28.00..·SG TX2 ·50.00..·AU TX3 ·5.00... ·WG TX4 ·39.00..·WY
TX5 ·742.00.·YQ TX6 ·.......·.. TX7 ·.......·.. TX8 ·.......·..
>*TRN2 A/L AUTHORITY ·.................. PAGE 2 OF 4

REFUNDEDPFC AIRPORT CODE AND CHARGE INDICATOR
PFC1·...·.....PFC2·...·.....PFC3·... ·.....PFC4·... ·.....
EXPIRY DATE REFUND AMOUNT ·........
TOUR CODE NET Y/N ·Y NET FARE AMT MYR·800.00

Refund notice

PASSENGER NAME 13MAR16
TEST/NOCOMA MY
FARE PAID 1535.00 232 3314259324 2 12 4 Y
FARE USED 735.00
FARE RFND 800.00
CANX FEE 0.00
MISC FEE 0.00
TAX1 28.00 SG TAX2 50.00 AU
TAX3 5.00 WG TAX4 39.00 WY ORIGINAL TICKET NUMBER EXCHANGE
TAX5 742.00 YQ TAX6
TAX7 TAX8
CASH 1664.00 CARD NUMBER
CREDIT 0.00 AIRLINE AUTHORITY
TOTAL 1664.00
REMARKS 2320050723466I
WAIVER CODE
Example 4 - Normal Fare – Cash – Ticket partially used
Normal Fare / Partially Used Ticket – 1763314326782

Used Fare -MYR1995.00
Taxes -MYR48.00(Used tax MYR28.00 / Unused tax MYR20.00)
Commission - 5%
Refund fee -MYR5.00
(Gross – Used fare + Unused taxes – Cancellation Charge) = Refund
(MYR2886-MYR1995+MYR20.00-MYR5.00=MYR906)
Entry: TRNE17633143267821/16JAN16

>*TRN1 PAGE 1 OF 4
DATE OF REFUND: 20JAN16 ORIGINAL COMM RATE 5.00 CURRENCY MYR
ISSUE DATE OF REFUNDED DOC 16JAN16 AIRLINE EK DOM/INT I
PASSENGER NAME TEST/COMPERA
UNUSED COUPONS FOR DOC1:2 DOC2: DOC3:
CASH AMT EX TAX PAID 2886.00 CASH AMOUNT USED· 1995.00.
CREDIT AMT EX TAX PAID CREDIT AMOUNT USED
UNUSED TAXES TO BE REFUNDED Y/N ·Y MISC FEE ·........
>*TRNTAX
TX1 ·20.00..·LK TX2 ·.......·.. TX3 ·.......·.. TX4 ·.......·..
>*TRN2A/L AUTHORITY ·...................PAGE 2 OF 4
PFC1·...·.....PFC2·...·.....PFC3·...·.....PFC4·... ·.....
COMM PERCENT/AMOUNT ON CANCELLATION CHARGE ·......../·........
TOUR CODE NET Y/N ·N NET FARE AMT·........

Refund notice generated

PASSENGER NAME 20JAN16
TEST/COMPERA MY
176 3314326782 1 1 N
FARE PAID 2886.00
FARE USED 1995.00
FARE RFND 891.00
CANX FEE 5.00
MISC FEE 0.00
TAX1 20.00 LK TAX2
TAX3 TAX4 ORIGINAL TICKET NUMBER EXCHANGE
TAX5 TAX6
TAX7 TAX8
CARD NUMBER
CASH 906.00
CREDIT 0.00
1760050723466I
WAIVER CODE
REMARKS
Example 5 - Nett Fare – Cash – Ticket Partially Used

Nett Fare / Partially Unutilized Ticket –232 3314259324
Gross Fare -MYR 1535.00

Nett Fare -MYR 800.00
Used Fare -MYR 500.00
Taxes -MYR 864.00
Cash Amt Used -MYR1235.00 (MYR 1535 – MYR300)
Commision -None
Penalty Fee -None
(Nett fare – Used Fare + Unused Taxes = Refund amount)
(MYR 800.00 – MYR 500.00 + MYR 460.00 = MYR 760.00)
Entry: TRNE23233142593242/12JAN16
>*TRN1 PAGE 1 OF 4
DATE OF REFUND: 13JAN16 ORIGINAL COMM RATE 0.00 CURRENCY SGD
ISSUE DATE OF REFUNDED DOC 12JAN16 AIRLINE MH DOM/INT I
PASSENGER NAME TEST/NOCOMA
CASH AMT EX TAX PAID 1535.00 CASH AMOUNT USED ·1235.00.
CREDIT AMT EX TAX PAID CREDIT AMOUNT USED ·........
>*TRNTAX
TX1 ·50.00..·AU TX2 ·39.00..·WY TX3 ·371.00.·YQ TX4 ·... ...·..
TX5 ·. . . .·.. TX6 ·.......·.. TX7 ·.......·.. TX8 ·.......·..

>*TRN2 A/L AUTHORITY ·2320050723466I PAGE 2 OF 4
PFC1·... ·..... PFC2·... ·..... PFC3·... ·..... PFC4·... ·.....
TOUR CODE NET Y/N ·Y NET FARE AMT MYR· 300.00
Important Note: The Nett fare amount on *TRN2 has to be change to the refund

Example 6 (Cat 35 negotiated fare Refund No Mark Up)
NRCC / Fully Unutilized Ticket – 217 9902 989837

ASF -MYR 361.00
Taxes -MYR 185.10
FOP -Credit Card
Commission - 5%
Cancellation Fee - None
(ASF + Refundable taxes = Refund)

(MYR361+MYR185=MYR546.10)
Entry: TRNE 2179902989837/20OCT17
ATE OF REFUND: 20OCT17 ORIGINAL COMM RATE ·5.00. CURRENCY MYR

SSUE DATE OF REFUNDED DOC 20OCT17 AIRLINE TG DOM/INT I
ASSENGER NAME NAJWA/MYUSUFMS
OCUMENT NUMBER 21799029898376 THRU DOC
NUSED COUPONS FOR DOC1: 12 DOC2: DOC3:
NUSED COUPONS FOR DOC4: DOC5: DOC6:
ASH AMT EX TAX PAID CASH AMT USED ·.........
REDIT AMT EX TAX PAID 361.00 CREDIT AMT USED ·0.00.....
OTAL TAX AMOUNT PAID 185.10 CANCELLATION CHARGE ·0.00....
NUSED TAXES TO BE REFUNDED Y/N ·Y ·........
>*TRNTAX
1: ·35.00...·MY 2: ·10.00...·E7 3: ·4.00....·G8 4: ·90.00...·TS
5: ·2.10....·D8 6: ·44.00...·YQ 7: ·........·.. 8: ·........·..
*TRN2 A/L AUTHORITY ·.............. PAGE 2 OF 4
EFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR
FC1·... ·..... PFC2·... ·..... PFC3·... ·..... PFC4·... ·.....
REDIT CARD CODE AX CARD NUMBER XXXXXXXXXXX0028
XPIRY DATE 1020 REFUND AMOUNT ·546.10...
REDIT FOP CODE NUMBER
XPIRY DATE REFUND AMOUNT ·.........
OMM PERCENT/AMOUNT ON CANCELLATION CHARGE ·...../ ·........
OUR CODE KULS7131 NET Y/N ·N NET FARE AMT
OTAL CREDIT REFUND DUE 546.10
OTAL CASH REFUND DUE 0.00 THIRD SCREEN Y/N ·N
CREDIT CARD AX 37XXXXXXXXXXXXXXX AMOUNT 546.10
Refund Notice

PASSENGER NAME 19OCT16 MY
TEST/NOCOMB 99999992
INTERNATIONAL TOUR CODE REFUNDED DOCUMENTS CPNS NET
217 9902 989837 6 12 Y
FARE PAID 361.00
FARE USED 0.00
FARE RFND 361.00
CANX FEE 0.00
MISC FEE 0.00
TAX1 35.00 MY TAX2 10.00 E7
TAX3 4.00 G8 TAX4 90.00 TS ORIGINAL TICKET NUMBER EXCHANGE
TAX5 2.10 D8 TAX6 44.00 YQ
TAX7 TAX8 CARD NUMBER
CASH 0.00 AX 37xxxxxxxxxxxx
CREDIT 546.10
217 9902 9898376R
WAIVER CODE
REMARKS
Example 7 - NRCC with Mark Up – Credit card – Ticket unused

ASF -MYR 380.00
Taxes -MYR 185.10
FOP - Credit Card
Commission - 5%
Cancellation Fee -MYR 100.00
(ASF + Refundable taxes – Penalty Fee = Refund)

(MYR380+185.10-100=MYR465.10)
Entry: TRNE 2179902989837/20OCT17

ATE OF REREFUND: 20OCT17 ORIGINAL COMM RATE ·5.00. CURRENCY MYR
SSUE DATE OF REFUNDED DOC 20OCT17 AIRLINE TG DOM/INT I
ASSENGER NAME NAJWA/MYUSUFMS
OCUMENT NUMBER 21799029898376 THRU DOC
NUSED COUPONS FOR DOC1: 12 DOC2: DOC3:
NUSED COUPONS FOR DOC4: DOC5: DOC6:
ASH AMT EX TAX PAID CASH AMT USED ·.........
REDIT AMT EX TAX PAID 380.00 CREDIT AMT USED ·0.00.....
OTAL TAX AMOUNT PAID 185.10 CANCELLATION CHARGE ·0.00....

NUSED TAXES TO BE REFUNDED Y/N ·Y
>*TRNTAX
1: ·35.00...·MY 2: ·10.00...·E7 3: ·4.00....·G8 4: ·90.00...·TS
5: ·2.10....·D8 6: ·44.00...·YQ 7: ·........·.. 8: ·........·..
*TRN2 A/L AUTHORITY ·.............. PAGE 2 OF 4
EFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR
FC1·... ·..... PFC2·... ·..... PFC3·... ·..... PFC4·... ·.....
REDIT CARD CODE AX CARD NUMBER XXXXXXXXXXX0028
XPIRY DATE 1020 REFUND AMOUNT ·546.10...
REDIT FOP CODE NUMBER
XPIRY DATE REFUND AMOUNT ·.........
OMM PERCENT/AMOUNT ON CANCELLATION CHARGE ·...../ ·........
OUR CODE KULS7131 NET Y/N ·N NET FARE AMT
OTAL CREDIT REFUND DUE 546.10
OTAL CASH REFUND DUE 0.00 THIRD SCREEN Y/N ·N
UTOMATED REFUND NOTICE ISSUED
REDIT CARD AX 37XXXXXXXXXXXXXX AMOUNT 465.10
Refund notice

TEST/NOCOMC MY
FARE PAID 380.00 REFUNDED DOCUMENTS CPNS NET
FARE USED 0.00 217 99029898376 2 12 Y
FARE RFND 380.00
CANX FEE 100.00
MISC FEE 0.00
COMM 5.00
TAX1 35.00 MY TAX2 10.00 E7

TAX3 4.00 G8 TAX4 90.00 TS ORIGINAL TICKET NUMBER EXCHANGE
TAX5 2.10 D8 TAX6 44.00 YQ
TAX7 TAX8
CARD NUMBER
CASH 0.00 AX 370000000000028
CREDIT 465.10
2179902989837R
REMARKS WAIVER CODE
Example 8 - NRCC with Mark Up – Credit card – Ticket partially

used

ASF -MYR 380.00
Used Fare -MYR 284.00
Taxes -MYR 185.10
FOP -Credit Card
Commission - 5%
Cancellation Fee - MYR100.00
(ASF – Used Fare + Refundable taxes – Penalty Fee = Refund)

(MYR380-284+185.10-100=MYR181.10)
Galileo Document Production JUL 17 53

|Page
Entry: TRNE05733143257725/16JAN16
>*TRN1 PAGE 1 OF 4
ISSUE DATE OF REFUNDED DOC 16JAN16 AIRLINE AF DOM/INT I
PASSENGER NAME TEST/NOCOMC
CASH AMT EX TAX PAID CASH AMOUNT USED ·........
CREDIT AMT EX TAX PAID 505.00 CREDIT AMOUNT USED ·300.00..
TOTAL TAX AMOUNT PAID 509.00 CANCELLATION CHARGE ·10.00...
UNUSED TAXES TO BE REFUNDED Y/N ·Y MISC FEE ·…….
>*TRNTAX
TX1 ·36.00..·FR TX2 ·8.00...·IZ TX3 ·35.00..·QX TX4 ·201.00.·YQ
>*TRN2 A/L AUTHORITY ·................... PAGE 2 OF 4

PFC1·... ·..... PFC2·... ·..... PFC3·... ·..... PFC4·... ·.....
CREDIT CARD CODE VI CARD NUMBER 4524XXXXXXXXXXXX
TOUR CODE NET Y/N ·Y NET FARE AMT SGD· 200.00
CREDIT CARD VI 4524XXXXXXXXXXXX AMOUNT 475.00
Refund Notice:
PASSENGER NAME 20JAN16 MY
TEST/NOCOMC 99999992
INTERNATIONAL TOUR CODE REFUNDED DOCUMENTS CPNS NET
057 3314326772 5 2 Y
FARE PAID 505.00
FARE USED 300.00
FARE RFND 205.00
CANX FEE 10.00
MISC FEE 0.00
TAX1 36.00 FR TAX2 8.00 IZ
TAX3 35.00 QX TAX4 201.00 YQ ORIGINAL TICKET NUMBER EXCHANGE
TAX5 TAX6
TAX7 TAX8
CARD NUMBER

|Page
CASH 0.00 VI 4524XXXXXXXXXXXX
CREDIT 475.00
0570050723421R
REMARKS WAIVER CODE
Example 9 - Tax refund on Normal Fare – Cash

Normal Fare -232 3314 2593 71
Gross Fare -MYR2516
Taxes -MYR 433.00
FOP -CASH
Commission -7%
(Gross Fare – Gross fare + Taxes = Refund Amount)

(MYR2516.00-MYR2516.00+MYR433.00=MYR433.00)
>*TRN1 PAGE 1 OF 4
PASSENGER NAME TEST/NOCOME
CASH AMT EX TAX PAID ·2516.00. CASH AMOUNT USED ·2516.00.
CREDIT AMT EX TAX PAID ·........ CREDIT AMOUNT USED ·........
TOTAL TAX AMOUNT PAID ·433.00. CANCELLATION CHARGE ·0.00....
>*TRNTAX
TX1 ·28.00..·SG TX2 ·12.00..·WY TX3 ·371.00.·YQ TX4 ·22.00..·MY
>*TRN2 A/L AUTHORITY ·................... PAGE 2 OF 4

PFC1·... ·..... PFC2·... ·..... PFC3·... ·..... PFC4·... ·.....
TOUR CODE NET Y/N ·N NET FARE AMT ·........

|Page
Refund Notice
PASSENGER NAME 13JAN16
TEST/NOCOME MY
232 3314259404 2 12 N
FARE PAID 2516.00
FARE USED 2516.00
FARE RFND 0.00
CANX FEE 0.00
MISC FEE 0.00
TAX1 28.00 SG TAX2 20.00 MY
TAX3 371.00 YQ TAX4 12.00 WY ORIGINAL TICKET NUMBER EXCHANGE
TAX5 TAX6
TAX7 TAX8
CARD NUMBER
CASH 433.00
CREDIT 0.00
2320050723466I
REMARKS WAIVER CODE
Example 10 - Tax refund only on NRCC – Ticket Unused

NRCC / Fully Unutilized Ticket –057 3314326774
Nett Fare -MYR300.00
ASF -MYR300.00
Taxes -MYR229.00
FOP -Credit Card
Commission -None
(ASF – ASF + Refundable taxes = Refund)
(MYR300 – MYR300 + MYR229=MYR229)
Entry: TRNE05733143267740/16JAN16
>*TRN1 PAGE 1 OF 4
ISSUE DATE OF REFUNDED DOC 16JAN16 AIRLINE AF DOM/INT I
|Page
PASSENGER NAME TEST/NOCOMB
CASH AMT EX TAX PAID CASH AMOUNT USED ·........
CREDIT AMT EX TAX PAID 300.00 CREDIT AMOUNT USED ·300.00..
>*TRNTAX
TX1 ·28.00..·SG TX2 ·201.00.·YQ TX3 ·.......·.. TX4 ·.......·..
>*TRN2 A/L AUTHORITY ·0570050723421R..... PAGE 2 OF 4
PFC1·... ·..... PFC2·... ·..... PFC3·... ·..... PFC4·... ·.....
CREDIT CARD CODE VI CARD NUMBER 4966XXXXXXXXXXXX
TOUR CODE NET Y/N ·Y NET FARE AMT SGD· 0.00
CREDIT CARD VI 4966XXXXXXXXXXXX AMOUNT 229.00
The Net Fare Amount has to be amended to 0.00 since there is no
Net fare amount that need to be refunded.
Refund Notice:

|Page
Example 11 - Tax refund only on Nett Fare – Cash – Ticket unused
Ticket – 23233142594045
Net fare -MYR 375.00
Taxes -MYR 433.00
FOP - CASH
Commission - 0%
Penalty Fee -None
(Gross Fare – Gross fare + Taxes = Refund Amount, Net fare enter as 0.00)
( MYR2516-MYR2516+MYR433 = MYR433 )
Entry: TRNE23233142594045/12JAN16
>*TRN1 PAGE 1 OF 4
PASSENGER NAME TEST/NOCOME
UNUSED COUPONS FOR DOC1:12 DOC2 DOC3:
CASH AMT EX TAX PAID ·2516.00. CASH AMOUNT USED ·2516.00.
CREDIT AMT EX TAX PAID ·........CREDIT AMOUNT USED·........
TOTAL TAX AMOUNT PAID·433.00.CANCELLATION CHARGE · 0.00....
UNUSED TAXES TO BE REFUNDED Y/N ·Y MISC FEE·........
>*TRNTAX
TX1 ·28.00..·SG TX2 ·12.00..·WY TX3 ·371.00.·YQ TX4 ·22.00..·MY
>*TRN2 A/LAUTHORITY·2320050723466I.... PAGE2 OF 4

REFUNDED PFC AIRPORTCODE AND CHARGE INDICATOR
PFC1·...·.....PFC2·... ·.....PFC3·...·.....PFC4·...·.....
TOUR CODE NET Y/N ·Y NET FARE AMT·0.00...
TOTAL CASH REFUND DUE 433.00
The Net Fare Amt has to be amended to 0.00 since there is no Net fare amount that
needs to be refunded.

Refund Notice:
GALILEO MALAYSIA SMO
REFUND NOTICE DATE OF ISSUE TEST
PASSENGER
NAME 13JAN16
TEST/NOCOME MY
TOUR
INTERNATIONAL CODE 99999992
REFUNDED DOCUMENTS CPNSNET
232 3314259404 2 12 Y
FARE PAID 2516.00
FARE USED 2516.00
FARE RFND 0.00
CANX FEE 0.00
MISC FEE 0.00
TAX1 28.00 SG TAX2 22.00 MY
TAX3 371.00 YQ TAX4 12.00 WYORIGINAL TICKET NUMBER EXCHANGE
TAX5 TAX6
TAX7 TAX8
CARD NUMBER
CASH 433.00
CREDIT 0.00
2320050723466I
WAIVER CODE
REMARKS

Printer Linkage
Input: HMLD (to check printer linkage)

CRT TKT DEV ST FM / ITN DEV ST FM / MIR DEV ST FM/
C24FB5 C24FBFD U T C24FBED D I C5031ED D
>
Linkage to Itinerary Printer
1. HMLMC24FD4DI (where C24FD4 is the itinerary printer GTID to link)
2. HMOMC24FD4-ITN (update printer device to itinerary printer)
Linkage to MIR Printer

1. HMLMC2FD5DA (where C24FD5 is the MIR GTID to link)
2. HQCC24FD5 (check if there is any images in Q) HQSC24FD5 (Purge images until
an OK is generated) HMOMC24FD5-U (bring the status of the device from Down to
Up)

Ticket Quota Table
Entry: HMTQ/D
Response:
------ TICKETING QUOTA FOR AGENT 795F-- NDC OFFICE SIN ------
-- CARRIER --- QUOTA --- ISSUED --- LAST UPDATE BY --- TOTAL --
MAXIMUM 9999999 1 24MAR16 00.01 SYSPR 23398
M MAXIMUM 9999999 0 24MAR16 00.01 SYSPR 65
AA 50 0 24MAR16 00.01 SYSPR 49
AF 100 0 24MAR16 00.01 SYSPR 2201
AI 0 0 24MAR16 00.01 SYSPR 25
AY 20 0 24MAR16 00.01 SYSPR 271
BA 2 0 24MAR16 00.01 SYSPR 44
BG 0 0 24MAR16 00.01 SYSPR 0
BI 2 0 24MAR16 00.01 SYSPR 0
BR 0 0 24MAR16 00.01 SYSPR 0
CA 10 1 24MAR16 00.01 SYSPR 16
TINS REPORT
To check your TINS report for the day HMPR
To check TINS report for 10AUG HMPR/10AUG
To display all void tickets for the period HMPR/10AUG-16AUG/VOID
To display all exchange tickets for the period HMPR/10AUG- 16AUG/EXCHANGE
To display all refund tickets for the period HMPR/10AUG-16AUG/REF
To display by carrier code HMPR/C-XX
To print your TINS report for the day P-HMPR
To print your TINS report for 01AUG P-HMPR/01AUG

Name

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Automated Refund …………………………………… 38

Galileo Document Production JUL 17 1|Page

Standalone inputs are available for the following:

• IATA Rates of exchange

• Ticketed point mileages (TPMs)

IATA Rates of Exchange (ROE)

The ROE remains in effect for a three months period.

FZIMYR Display the IATA rate of exchange for Malaysia Ringgit

FZIMY Display the IATA rate of exchange for Malaysia

FZI/ALL Display a list of all current IATA rates of exchange

Galileo Document Production JUL 17 3|Page

Rates are updated daily.

NUC is an abbreviation of Neutral Unit of Construction. This is a standard unit used in

Refer to the following example format to convert NUC510.45 to Malaysia Ringgit.

Galileo Document Production JUL 17 4|Page

Ticketed Point Mileage (TPM)

TPMs may be displayed in two ways:

1. Normal TPM display

**MPM** 5424 EH 10M ( 160 )

Galileo Document Production JUL 17 5|Page

Indicates mileage if exceed, surcharge up to a maximum

Indicates the number of miles by which the TMP exceeds

2. Accumulated mileage display

CTY DC TPM CUM MPM GI LVL LWL HGL REMARKS

CARRIER SPECIFIC EXCEPTIONS EXIST FOR SQ/QF/NZ/MI/JL/GK/EK/

Galileo Document Production JUL 17 6|Page

Accumulated TPM (E following the TPM indicates an extra mileage

Lower level of excess – miles shown indicate by how much TPM

Manual Fare Build

It can be used in two ways:

• to build fares when no possible fare can be system generated

Building Fares in Their Entirety

Galileo Document Production JUL 17 7|Page

Step 11 Update endorsement FBUEB/VLD ON TG ONLY*NON RERTE NON REF

Galileo Document Production JUL 17 8|Page

To file same data across for all FBFALL

Click on *FF to view

Galileo Document Production JUL 17 9|Page

Step 3 Received and End R.XX+ER;ER

Step 5 Update Fare Basis FBUFB/YOWYJ

Galileo Document Production JUL 17 10 | P a g e

Updating Mandatory Ticket Modifiers using cryptic command

TMU1Z0 (if not commission)

The following are the forms of payment:

Invoice Agent TMU1FINVAGT (max. 38 characters

>*MR TOTAL AMOUNT RECEIVABLE 3760.38 MYR

Galileo Document Production JUL 17 11 | P a g e

Endorsement TMU1EBVALID ON MH ONLY

Tour Code TMU1TCMY2017 (dot). is not allowed in TC

Nett Fare TMU1NFMYR850.00

Example of entering multiple ticketing modifiers in a single entry

TMU1CDL/Z5/FINVAGT/EBVALID ON DL ONLY*EBSUBJ TO CANX FEE*EBREF ISSG

Galileo Document Production JUL 17 12 | P a g e

to change commission to 5% TMU1Z@5

to change FOP to check payment TMU1F@INVAGT

to change FOP to multiple FOP TMU1F@MR

to change endorsement remarks text TMU1EB@NONREF

to change nett fare to MYR700.00 TMU1NF@MYR700.00

to change actual selling fare to 550 TMU1ASF@550.00

To Delete ticketing modifiers stored in PNR (example filed fare 1)

delete commission TMU1Z@

delete FOP TMU1F@

MPM 5424 EH 10M ( 160 )

TMU1CDL/Z5/FINVAGT/EBVALID ON DL ONLYEBSUBJ TO CANX FEEEBREF ISSG

CURRENT TIN DATA

EXCH TICKET: TICKET NUMBER THRU TICKET NUMBER NO. CPNS

>*TP TICKET FOR: NAJWA/MYUSUFMS PSGR 1/ 1