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  • Hotel Management and Operations PDF

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    munyeki
    299 vizualizări13 pagini
    This document provides a checklist for duty managers at a hotel to ensure all areas are properly maintained and operational. It includes checking reservations, guest requests, staffing levels, and cleanliness in areas like the front office, food and beverage outlets, kitchen, back offices, poolside, garage, retail spaces, and more. Managers are to note any issues, provide comments on operations, and record observations to monitor performance. A separate checklist is also included to inspect guest rooms and note any defects or maintenance needs.

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    This document provides a checklist for duty managers at a hotel to ensure all areas are properly maintained and operational. It includes checking reservations, guest requests, staffing levels, and cleanliness in areas like the front office, food and beverage outlets, kitchen, back offices, poolside, garage, retail spaces, and more. Managers are to note any issues, provide comments on operations, and record observations to monitor performance. A separate checklist is also included to inspect guest rooms and note any defects or maintenance needs.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca XLSX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    299 vizualizări13 pagini

    Hotel Management and Operations PDF

    Încărcat de

    munyeki
    This document provides a checklist for duty managers at a hotel to ensure all areas are properly maintained and operational. It includes checking reservations, guest requests, staffing levels, and cleanliness in areas like the front office, food and beverage outlets, kitchen, back offices, poolside, garage, retail spaces, and more. Managers are to note any issues, provide comments on operations, and record observations to monitor performance. A separate checklist is also included to inspect guest rooms and note any defects or maintenance needs.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca XLSX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 13

    DUTY MANAGERS CHE

    MOD’s Name:

    Occupancy %:

    Expected Occupancy% Next Day:

    FRONT OFFICE:
    Check arrivals of next day for complete reservation , arrivals and departures
    Check for pending guest requests and complaints
    Check and ensure that all positions are manned
    Lobby Lights and cleanliness,
    Bell desk is clean and welcome drink station.
    Check lobby guest cloak room
    Ensure that the Lobby and Lounge piped Music is on and at the right volume.
    Count the Front Office Float and note discrepancies

    F & B SERVICE:
    Check for service flow, lighting, overall cleanliness, Entertainment and maintenance.-
    Rooftop Randevous Bar and Grill
    Fiesta Restaurant
    Kahawa Bar and Grill
    Banqueting and Events
    Staff Canteen
    Check Breakfast room and ensure all service is available

    KITCHEN:
    Overall Kitchen cleanliness; -
    Dishwashing and pot washing area.-
    Back Kitchen Cleanliness
    Receiving Area Cleanliness
    Cold Room Cleanliness
    Food labelling
    Staff adherance to health and safety
    BACK OFFICES: Later in the night
    Minimum lighting level in all corridors.
    All offices locked and lights and AC switched off
    Staff Canteen food quality & cleanliness (dinner
    Staff late night snack service.
    Staff lockers (gents / ladies)
    Laundry locked.

    POOLSIDE: Both pool areas


    Pool Beds all arranged in order and non has torn cushion covers
    Pool lights working (B Shift)
    No soiled towel and area around the pool is clean
    Ashtrays are cleaned

    Gas area clean and free of accidents prone objects –


    Check Garbage area for cleanliness and free of smell
    Check the water tank
    Reconfirm Generator fuel levels with R&M
    Check the Waste treatment plant area and ensure there is no foul smell
    With the duty R/M check the fire fighting installationa nd ensure everything is ok
    Check all Retail area and ensure lighting is proper or switched off if day
    Check all the stair case and ensure nothing is kept under
    check all fire escape and ensure nothing is on the way.
    Check all staff and ensure that they are all in uniform and name tags.
    NAGERS CHECKLIST
    Date:

    Rooms Sold: Total Pax

    Remarks and comments on service

    Duty Mangers Comments on Operations

    OBSERVATIONS

    Duty Managers comments on Operations

    OBSERVATIONS

    Duty Managers comments on Operations


    OBSERVATIONS

    Duty Managers comments on Operations

    OBSERVATIONS

    Duty Managers comments on Operations

    OBSERVATIONS

    Duty Managers comments on Operations


    PLEASE PRINT CHECKLIST AND USE TO IMSPE
    Checklist point Room #
    Main door / entrance
    Door bell
    Door hinges / door stopper
    Room lock
    Double lock
    Fire exit plan
    Do not disturb sign
    Light working
    Ceiling
    Walls
    Flooring
    Wooden skirting
    Wardrobe /dressing area
    Coat hangers
    Laundry lists
    Laundry bag and basket
    ElSafe
    Drawers
    Water glasses
    Minibar
    Tea coffee making facilities
    Room
    Bed / mattress / headboard
    Bed linen
    Bedspread / bed-skirting
    Mirrors
    Art work / wall picture
    flooring
    Air conditioning effective
    Fcu unit noisy
    Service directory
    T.v. cabinet
    Television / Cd player
    Remote
    Bedside lamps / shades
    Mineral water
    Scribbling pad
    Pencil/Pen with Logo
    Ashtrays and match box
    Slipper
    Coffee table
    Sofa / loose cushions
    Writing table
    Chairs
    Writing table lamp / shade
    Folder
    Checklist point Room #
    Candle Holder
    Waste paper basket / liner
    Balcony
    Balcony railing
    Balcony wooden table
    Balcony shutter / curtains
    Drainage
    Furniture / cushions covers
    Bathroom
    Shampoo / bath gel /Lotion / conditioner
    Amenities Tray
    Tissue box / tissue
    Bathroom tumblers / coaster
    Sanitary bags
    Shower cap
    Environmental Tent cards
    Toilet rolls
    Toilet roll holder
    Hair dryer
    Hand towels
    Face towels
    Bath towels
    Bath mats
    Bathrobe
    Mirror
    Clean shower curtains
    Walls
    Floor
    Drainage
    General
    Polish on paint
    Polish on mirrors / glass
    Dusting
    Placement of furniture
    Cracks
    Dampness
    Ceiling
    Walls
    Leakages
    PLEASE PRINT CHECKLIST AND USE TO IMSPECT GUEST ROOM
    Remarks Room #
    Remarks Room #
    ROOM
    Remarks
    Remarks

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