Chapter 1 – Organizational Behavior

A. Importance of Interpersonal Skills

a) Interpersonal skill – skill that is use to interact with others properly; employee’s
ability to get along with others
b) the importance is that it generates financial performance; attract and keep high-
performing employees; job satisfaction and less stress to lower the intention to quit
B. Management and Organizational Behavior
a) MANAGERS – achieve their goals through other people; called administrator
b) ORGANIZATION – consciously coordinated social unit that functions to achieve
common goal
c) MANAGER’S FOUR ACTIVIVTY
1. Planning – define goals, establish strategy and develop comprehensive plans
2. Organizing – determine task; who’s who, who reports to whom and where
decisions are to be made
3. Leading – motivate employees, direct activities, solving conflicts
4. Controlling – monitor the organization’s performance and compare it to
previous one; getting the organization back on track
d) MANAGEMENT ROLES
1. Interpersonal – leadership; figure head
2. Informational – monitor role
3. Decisional – making decisions; disturbance handler
C. MANAGEMENT SKILLS
a) Technical Skills – the ability to apply specialize knowledge or expertise
b) Human Skills – the ability to communicate, motivate and support other people
c) Conceptual Skills – having mental ability to analyze and diagnose complex situations
D. MANAGERIAL ACTIVITIES
a) Traditional Management – decision making, planning and controlling
b) Communication – exchange routine information and processing paperwork
c) Human Resource Management – motivating, disciplining, managing conflict, staffing
and training
d) Networking – socializing, politicking, interacting with others

E. ORGANIZATIONAL BEHAVIOR or OB
a) field of study that investigate the impact individuals, group and structure have on
behavior within organizations for the purpose of applying such knowledge toward
improving organization’s effectiveness
F. INTUITION WITH SYSTEMATIC STUDY
a) Systematic Study – looking at relationship, attempting to attribute cause and effects
and basing conclusion on scientific evidence
b) Evidence-Based Management or EBM – basing of managerial decisions on the best
available scientific evidence
c) Intuition – gut feeling; instinct

G. DISCIPLINES THAT CONTRIBUTE TO OB FIELD

a) Psychology – measure, explain and sometimes change behavior of human
b) Social Psychology – psychology and sociology that focuses on people’s influence
c) Sociology – studies people in relation to their social environment or culture
d) Anthropology – the study of society to learn about human being and their activities
H. ABSOLUTE IN OB
a) Contingency – situational factors that moderate the factors of two or more variables
I. CHALLENGES AND OPPORTUNITIES FOR OB
a) Economic Pressures – distinguish good or bad management in difference of loss or
profit between business survival and failure
b) Continuing Globalization – the world become global village and manager’s job
changed.
1. Increase in foreign assignment
2. Working with people from different cultures
3. Overseeing movement of jobs to countries with low-cost labor
4. Adapting to differing cultural and regulatory norms
c) Workforce Demographics – economy, longevity, birth rates, socioeconomic
conditions
d) Workforce Diversity – becoming heterogeneous in terms of gender, age, race,
ethnicity and sexual orientation
e) Customer Service – interaction with customers
f) People Skills – more on management skills
g) Networked Organizations – allow people to communicate and work even though they
may be thousands of miles apart
h) Social Media – a new world for business
i) Employee Well-Being at Work – one of considerations for employees’ sake
j) Positive Work Environment – develop human strength, foster vitality and unlock
potential
k) Ethical Behavior – determining ethically correct activities
J. COMING ATTRACTIONS
a) Model – simplified representation f some real world phenomenon
b) Inputs – personality, group structure and organizational culture that leads to process
c) Process – actions that are engage in as result of inputs to certain outcomes
d) Outcomes – key factors that are affected by some variables
e) Attitude and Stress – unpleasant psychological process as a response to
environmental pressure
f) Task Performance - the combination of effectiveness and efficiency at doing core job
task
g) Withdrawal Behavior – the actions employees take to separate themselves from the
organization
h) Group Cohesion – the extent to which the members support and validate each other
while at work
i) Group Functioning – the quality and quantity of group’s output
j) Productivity – combination of effectiveness and efficiency
k) Effectiveness – when organization meets the needs of customers
l) Efficiency – achieving its ends with low cost
m) Survival – the organization able to exist and grow for long the term