CHAPTER 1

HISTORY PROFILE

Cardinal Santos Medical Center (CSMC), formerly known as St. Paul’s Hospital of

Manila, was originally founded by the Maryknoll Sisters before World War II. It was one

of the many structures in the country destroyed by heavy artillery after the war. As part of

a rebuilding program, the hospital was granted financial compensation by the US-

Philippines War Damage Commission.

Due to economic difficulties brought about by post-war inflation, the Roman

Archdiocese of Manila (RCAM), headed by Archbishop Rufino Cardinal Santos,

provided financial aid for the reconstruction of the hospital.

On August 15, 1974, it began operation and was instituted as the Cardinal Santos

Memorial Hospital in honor of the first Filipino Cardinal.

The hospital was renamed as Cardinal Santos Medical Center in August 1, 1988 and

was entrusted into the hands of the Hospital Managers, Inc. (HMI), a private company

which managed the hospital’s business operations for over two decades.

HMI turned over the hospital management to the Colinas Verdes Hospital Managers

Corporation (CVHMC) which took over on August 15, 2008 under the leadership of

Manuel “Manny” V. Pangilinan. At present, CSMC is under the management of its

current President & Chief Executive Officer, Atty. Pilar Nenuca P. Almira.

Under the new management team, CSMC has earned its place as one of the country’s

leading hospitals specializing in the fields of Cardiology, Neurosurgery, Oncology, and

Rehabilitation Medicine. It is also known for its expertise in Pediatrics, Obstetrics and
Gynecology, Pulmonary Medicine, Nephrology, Urology, and Minimally Invasive

Surgery.

VISION

Cardinal Santos Medical Center will be the hospital of choice providing excellent health

care and world-class medical training.

MISSION

* To provide expertise in the fields of neurosurgery, oncology, cardiology, and

rehabilitation medicine.

* To be responsible for our patients, physicians, partners and people.

* To achieve a sustainable growth and create value for our stakeholders.

* To proactively respond to the health needs of the communities we serve.

CORE VALUES

1. Integrity

2.Teamwork

3. Excellence

4.Malasakit

5.Servant Leadership

CORPORATE BRAND

YOU are family.

What makes Cardinal Santos Medical Center different from other hospitals? Our family-

like environment. “YOU are family” does not just tell our stakeholders that they are our

patients or partners. It shows that we are willing to go the extra mile, solve problems

together and put the needs of the family before our own.

At CSMC, every patient is treated like a family member. Each one is guaranteed to

experience not just the best of care but the warmth and dedication we give to our own

family.

LEADERSHIP BRAND

We are Caring Cardinal Leaders.

Everyone at CSMC is called upon to become a servant leader and a role model; a leader

who builds and enhances a nurturing, safe and family – like environment.

QUALITY POLICY

Cardinal Santos Medical Center is committed to provide quality health services to its

customers and optimize resources in order to enhance the patient care practices in line

with our stakeholder’s advocacy.

GOALS AND QUALITY POLICY

1. Continuous Education of our personnel and medical staff to promote quality

consciousness;
2. Strict adherence to acceptable and standard practices in all units;

3. Upholding of our organizational culture and promotion of teamwork in the hospital

environment;

4. Prompt delivery of healthcare service and continuous evaluation for improvement in

order to exceed customer expectation

5. Empowerment of our personnel to identify quality issues and implement programs

through Quality Improvement Circle.