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Dear Sirs,

I am writing to express my deep dissatisfaction with the quality of food and service I received at your
restaurant today. Commented [MZ(1]: Great introduction!

Firstly, when I arrived, I had to wait fifteen minutes before the waiter gave me a menu. Moreover, I had to
wait a further thirty minutes for my lunch to be brought. This is completely unacceptable taking into
consideration that there was high noon and, thus, all visitors expected to be served in a timely fashion. Commented [MZ(2]: It?

Secondly, when my food eventually arrived, it was undercooked and I drew the waiter’s attention to this
unpleasantness. Hence, I had to wait additional ten minutes for dish replacement. I was very surprised to
receive the undercooked food a second time. It was outrageous.

Afterwards, I tried to find a restaurant manager to convey my discontentment but he was absent. In the end, Commented [MZ(3]: the
I left my lunch uneaten and paid the bill.

As you can imagine, I was disappointed with both the service and the quality of the food. I therefore reckon
I am entitled to a refund of the UAH 300 I spent on the meal and your apologize, otherwise I may be forced
to take legal action.

I look forward to your prompt response.

Yours faithfully,

Nataliia Yanytska