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1
Diagnose problems with and formulate
4 improvements to observed processes
Demonstrate analytical skills through
4 and estimate the effects of these
project work as well as tests and exams.
improvements in terms of the above
process metrics.
Express and explain the concept of
business process management (BPM)
Demonstrate modelling, analytical and
and its 5 relationships with total quality
5 communication skills through project work
management (TQM), business process
and presentation(s).
reengineering (BPR) and enterprise
resource planning (ERP).
The teaching methods will consist primarily of discussions of
cases and problems with a few lectures to cover basic concepts.
APPROACH TO LEARNING
There will be project based on a real-life problem. Active
participation in class is required for effective learning.
Evaluation will be made based on the students’ active
participation in the class room discussion, presentation and
assignment and marks will be awarded accordingly. The
classroom behavior, punctuality and discipline will also be
ASSESSMENT STRATEGY assessed for evaluation purposes.
The term project will be a key element of the assessment
strategy. Examinations will consist of problems and questions
that are new and not likely to have been discussed in class
sessions.
2
Outline Teaching Schedule
Unit No. of
Topic
Number Sessions
Overall Approach to Process Modeling and Engineering; IT vs. Non-IT
I 2
Approaches
II Case Studies and Problems in BPR 7
Mapping Processes: Process reconstruction and diagrams; Tools and
III Techniques; Process Elicitation and Modeling; Process Analysis and 10
Measurement; Process Simulation and Process Redesign
Relationship with Information Systems Analysis and Design; Process
IV 2
Outsourcing
V Relationship with Enterprise-wide Resource Planning 2
VI Business Performance Management and Metrics 2
TOTAL 27
Recommended Resources
Essential Textbook:
Laguna, Manuel and Marklund, Johan (2011) Business Process Modeling, Simulation and
Design, Dorling Kindersley (Pearson), NOIDA, UP, India.
Reference Books:
Srinivasan, R. Business Process Reengineering, Tata McGraw Hill Education, New
Delhi.
Davenport, Thomas (1992) Process Innovation: Reengineering Work through
Information Technology, Harvard Business School Press, USA.
Hammer, Michael and Champy, James (1999), Reengineering the Corporation: A Manifesto
for Business Revolution, Nicholas Brealey Publishing (HarperCollins), USA.
Radhakrishnan, R. and Balasubramanian S. (2008) Business Process Reengineering:
Text and Cases, Prentice-Hall of India, New Delhi.