Questionnaire/Survey

The survey is being conducted by NDS Coffee (A coffee roasting company) to identify the coffee
need of the café / restaurant. The motive of the survey is the evaluate the coffee market in Kathmandu
and develop services which will help both coffee roaster and café / restaurant to promote coffee
culture and business.

Survey will take only 10 minutes. Your answers will be treated with complete confidentiality.

Café / Restaurat Name : …………………………………………

Location : …………………………………………..

Contact person : ………………………………………….

Email Id : ………………………………………….

1. How do you buy the coffee for the restaurant? (multiple choice allowed)
Roast own coffee  Order roasted beans from the coffee roaster 
Order Online  Buy supermarket or retail shop 
Other ……………………………………………

2. Who is responsible for the ordering of the coffee? (multiple choice allowed)
Owner  Barista 
Restaurant manager  Other…………………………………………..

3. How frequently do you buy the coffee?

Weekly  Every 15 days 
Once in month  Just before coffee stock is finished 

4. How much coffee is consumed in monthly basis?

1-5 kgs  6-10 kgs  11-15kgs 
16-20kgs  21-25kgs  25-30kgs 
30-35kgs  36< 

5. How many coffee suppliers do you order from?

…………………………………

6. How did you hear about your coffee supplier? (multiple choice allowed)
Reference from the other restaurant, friend etc 
Social media 
Reference from barista 
Google search 
Coffee suppier contacted us 
Others ……………………………………………
7. How do you order your coffee beans? (multiple choice allowed)
Confirm the order over the phone call 
SMS the order to the supplier 
Sent message in social media account of supplier 
Weekly / monthly Subscription basis 
Other ……………………………………………

8. How much time the coffee supplier takes to deliver the coffeee?
Within a day  2 days on average 
3 days on average  More than 3 days 
No standard time 

9. Does coffee supplier provide credit facility?

No cash on delivery  7 days credit facility 
15 days credit facility  30 days credit facility 

Other ……………………………………………

10. Does coffee supplier help you promote coffee sales at your outlet?
Yes  No 

If yes how
…………………………………………

11. How do you check the quality of the roasted coffee?

Roast Profile  Bean size 
Packaging  Espresso extraction 
Other …………………………………

12. What was the reason for the change in coffee supplier/ brand?
Price  Quality of coffee bean 
untimely supply of coffee  Inconsistent roast 
Other …………………………………..

13. What is the average price do you pay for the roasted coffee?
…………………………………………

14. What are the different type of coffee roast profile do order?
Light roast  Medium roast 
Dark roast 
Other ………………………………..
 15. On the scale of 1 to 5 how important are the following points while ordering the roasted coffee
beans. (1 being least impt and 5 being very impt)
Less impt very impt
1 2 3 4 5
Coffee brand
Roast Consistency
Price
Credit facility
Branding Support
Regular supply
Coffee Origin
Packaging
Coffee Beans size
Feedback system to the roaster

16. Does your company receive any incentive for any sales target?
No  Yes 

If Yes, What kind incentive?

Price discount  branding 
Other ……………………..

17. On average how many times do you buy coffee from coffee roaster in a typical month?
0-1 times  2-3 times 
4- 5 times  5< 

18. For how long have you been ordering with the current coffee roaster?
…………………….

19. Do you provide free wifi to customer?

Yes  No 

20. How frequently do customer ask for the wifi password ?

Very often  sometime 
21. On the sacle of 1 to 5, please rate the parameter for the selection if the coffee vendor. (1 being
least impt and 5 being very impt)

1 2 3 4 5
Coffee Price
Flexibility to order
Response of feedback / complaint
Delivery time
Ease of order
Coffee brand
Branding support
Sales incentive by coffee supplier
Product range
Punctual and reliable delivery
Coffee Origin
Packaging
Coffee supplier ability
Ease of communication

22. On the scale of 1 to 5, please rate your current coffee roaster as per your experience. (1 being
least and 5 being best)

1 2 3 4 5
Price
Quality
Beans size consistency
Roast Consistency
Timely delivery
Credit facility
Packaging
Easy of communication
Product range
Timely response to coffee order