Bibliography new

Bibliography
A Arshad, HM Sabir, M Zia ul Haq. "Determinants of Super Store Customer Satisfaction in Pakistan."
Research Journal of Finance and Accounting (2014): 111-116.

Ankita Srivastava, Reema Negi. "Assessing Service Quality and Customer satisfaction." “Parivartan”
Journal of Management Research (2014): 33-41.

Buttle, Francis. "SERVQUAL: review, critique,research agenda." European Journal of marketing (1994): 8-
32.

C.N. Krishna Naik Swapna Bhargavi Gantasala, Gantasala V. Prabhakar. "Service Quality (Servqual) and its
Effect on Customer." European Journal of Social Sciences – Volume 16 (2010): 231-243.

Chidanand Byahatti, Noor Mohammed Mulla. "SERVICE QUALITY ANALYSIS IN RETAIL ENVIRONMENT
WITH SPECIALREFERENCE TO BIG BAZAAR." INTERNATIONAL JOURNAL OF MANAGEMENT & SOCIAL
SCIENCE RESEARCH (2015): 42-46.

Ekta Duggal, Harsh V. Verma. "Deconstructing Retail Service Quality in India: Dimensions and
Confirmation." Paradigm (2016): 143–158.

Farooqi, Rahela and Banerji, Rashi. "Evaluation Of Retail Service Quality By Using Rsqs Model: A Case."
ICRM (2013).

Girish K Nair, Harish K Nair. "AN ANALYSIS ON CUSTOMER PERCEPTION TOWARDS." International
Journal of Management and Social Sciences Research (IJMSSR) (2013): 56-61.

Gupta, Sanjay K Jain and Garima. "Measuring Service Quality:SERVQUAL vs. SERVPERF Scales." VIKALPA
• VOLUME 29 (2004): 25-37.

Halil Nadiri, Mustafa Tümer. "RETAIL SERVICE QUALITY AND BEHAVIOURAL INTENTIONS:AN EMPIRICAL
APPLICATION OF THE RETAIL SERVICE QUALITY SCALE IN NORTHERN CYPRUS." Economics and
Management (2009): 127-139.

Kaul, Subhashini. "Measuring Retail Service Quality: Examining Applicability of International Research
Perspectives in India." INDIAN INSTITUTE OF MANAGEMENT (2005).

Ms KG Hemalatha, Lakshmi Jagannathan, K Ravichandran. "An empirical assessment of service quality

dimensions in the Indian." Journal of Business and Retail Management Research (JBRMR) (2010).

P.S.Ravindra, P.Santosh Kumari, D.M.Gowri, G.Shyam Kumar. "An empirical study on customer
perception towards service quality in retail outlets." Elixir Marketing Mgmt (2013): 15202-15208.
Phani Shekhar Sistla, S.Suneetha Devi. "SEGMENTING RETAIL CUSTOMERS BY SERVQUAL DIMENSIONS."
JOURNAL OF GLOBAL MANAGEMENT OUTLOOK (2016): 30-38.

Pritam B. Khadse, . NINAD P. KHULEY. "SERVICE QUALITY AND CUSTOMER SATISFACTION IN RETAIL
STORES." International Journal on Marketing Management (2015): 24-28.

R.Sathiyabam, A.John William. "A STUDY ON RETAILERS SERVICE QUALITY IN SELECTED RETAIL OUTLETS
IN COIMBATORE CITY." International Journal of Recent Scientific Research (2015): 5333-5338.

Ramakrishnan, M. "Measuring Retail Service Quality." Journal of Contemporary Research in

Management  (2015).

Singh, Ajmer. " Service Quality and Customer Satisfaction." Business and Economic Research (2013):
344-355.

Singhal, Shashi. "Measuring Retail Service Quality Using RSQS Model." Pacific Business Review
International (2016): 55-66.