Documente Academic
Documente Profesional
Documente Cultură
A
PROJECT REPORT
ON
SUBMITTED AS
ASSIGNMENT
YEAR 2018-19
SUBMITTED BY:
SHARMA VISHAL (B-20)
PATEL HARSHIL (B-21)
FACULTY:
Prof. MANJARI MUNDANAD
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Consumer behaviour group project
CONTENTS
CHAPTER 1: AUTOMOBILE INDUSTRY ............................................................. 4
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REFERENCES ........................................................................................................... 31
TABLE OF FIGURES
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Consumer behaviour group project
The world’s automobile industry made over sixty-six million cars, vans, trucks and
buses in 2005. These vehicles are essential to the working of the global economy
and to the wellbeing of the world’s citizens. This level of output is equivalent to a
global turnover of €1.9 trillion. If vehicle manufacturing was a country it would be
the sixth largest economy in the world. Building sixty-six million vehicles requires
the employment of more than eight million people directly in making the vehicles
and the parts that go into them. This is over five per cent of the world’s total
manufacturing employment. In addition to these direct employees, about five times
more are employed indirectly in related manufacturing and service provision, such
that an estimated more than 50 million people earn their living from cars, trucks,
buses and coaches. The automobile industry is also a major innovator, investing
almost €85 billion in research, development and production. The auto industry plays
a key role in the technology level of other industries and of society and is one of the
largest investors in Research and Development, with several manufacturers leading
the Top 10. Vehicle manufacture and use are also major contributors to government
revenues around the world, contributing over €430 billion in twenty six countries
alone. The industry is committed to contributing to an integrated approach, with
other stakeholders, to a cleaner environment and reduced carbon emissions.
INTRODUCTION
The Indian auto industry became the 4th largest in the world with sales increasing
9.5 per cent year-on-year to 4.02 million units (excluding two wheelers) in 2017. It
was the 7th largest manufacturer of commercial vehicles in 2017. India is also a
prominent auto exporter and has strong export growth expectations for the near
future. Automobile exports grew 26.56 per cent during April-July 2018. It is
expected to grow at a CAGR of 3.05 per cent during 2016-2026. In addition, several
initiatives by the Government of India and the major automobile players in the
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SHRI JAIRAMBHAI PATEL INSTITUTE OF BUSINESS MANAGEMENT
Indian market are expected to make India a leader in the two-wheeler and four
wheeler market in the world by 2020.
MARKET SIZE
Domestic automobile production increased at 7.08 per cent CAGR between FY13-
18 with 29.07 million vehicles manufactured in the country in FY18. During April-
July 2018, automobile production increased 16.69 per cent year-on-year to reach
10.88 million vehicle units. Overall domestic automobiles sales increased at 7.01
per cent CAGR between FY13-18 with 24.97 million vehicles getting sold in FY18.
Two leading luxury car manufacturers, BMW and Mercedes-Benz, recorded their
best-ever half yearly sales in India during January-June 2018. Sales of BMW grew
13 per cent year-on-year to 5,171 units and sales of Mercedes-Benz grew 12.4 per
cent year-on-year to 7,171 units. Sales of electric two-wheelers are estimated to
have crossed 55,000 vehicles in 2017-18.
ROAD AHEAD
The automobile industry is supported by various factors such as availability of
skilled labor at low cost, robust R&D centers and low cost steel production. The
industry also provides great opportunities for investment and direct and indirect
employment to skilled and unskilled labor. Indian automotive industry (including
component manufacturing) is expected to reach Rs 16.16-18.18 trillion (US$ 251.4-
282.8 billion) by 2026.
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Consumer behaviour group project
Luxury car sales in India grew at its fastest clip since 2012 with a near 17 percent
jump in sales in 2017 as German carmaker Mercedes Benz retained its crown at the
top of the pile for the third straight year .Mercedes registered sales of 15,300 units
during the year, a growth of 16 percent over 2016 and was the only company to
report five-digit sales for the year. Arch rival BMW reported a 24.6 percent growth
at 9,800 units while Audi's tally was almost stagnant at 7,876 units.
Statistics shows that there was a phenomenal fluctuation in sales figures of BMW
over a period of time, whereas the sales figures of AUDI shows a continuous growth
over the same period. Along with that the sales figures of AUDI and BMW are near
about same since a couple of years. Hence it would be necessary to understand the
upcoming scenarios and the strategies adopted by both the rivalries.
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SHRI JAIRAMBHAI PATEL INSTITUTE OF BUSINESS MANAGEMENT
In 1917, the first BMW logo was created. It included blue and white, a reflection of
the Bavarian state colors. Over the years, the logo underwent several changes, but
it still stayed true to its roots – maintaining its original blue and white colors.
In 1923, BMW began its first metamorphosis when it expanded from manufacturing
airplane engines to motorcycles. This change was a big step for the company.
Before the transition, BMW had only produced engines as a standalone part. Now,
they were manufacturing an entire vehicle. They announced that their first
motorcycle would be called the R32. The design was considered to be so efficient
that the original 1923 concept is still used to this day in modern day BMW
motorcycles. After their purchase of Fahrzeugfabrik Eisenach, the third largest
automobile manufacturer located in Germany at the time, BMW began working on
their first car. Instead of producing vehicles at their plant in Munich, BMW decided
to use the former Fahrzeugfabrik Eisenach plant in Central Germany. BMW found
the inspiration for their first manufactured automobile from a borrowed design from
the Austin Motor Company.
Over the decades, the name BMW became synonymous with luxury. With its lines
of sedans and sports cars, BMW became one of the great cornerstones of the
automobile industry. Their attention to detail, amongst other things, resonated with
the market. BMW was also known for its daring and ingenuity. For example, in
1990 BMW opened a Research and Innovation Center in Munich, the first of its
kind in the automobile industry. The facility hosted an army of engineers,
managers, scientists, designers, and other innovative staff to collaborate and create
luxury top of the line vehicles.
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Consumer behaviour group project
It was in 1994 that BMW finally set up shop in the United States. This newest move
allowed BMW not only to expand its global operations, but it also allowed the
company to manufacturer cars right in the backyard of its biggest consumer. The
first plant was built in Spartanburg, South Carolina and was completely dedicated
to producing the Z3 roadster. To this day, the plant continues to produce the Z3 as
well as the X3, X5, and X6. 1994 also saw the acquisition of the British-based Rover
Group by BMW. The Rover Group is best known for their sports vehicles like the
Mini, Mg, and Land Rover. Initially, BMW had big plans involving the Rover
Group, but they eventually sold the group in 2000, keeping the Mini model for their
own purposes.
BMW’s hunger for acquiring other automobile manufacturers didn’t end there. In
1998, BMW purchased the Rolls-Royce group. BMW was able to gain both the
naming rights for Rolls- Royce vehicles and the ownership of the brand.
AUDI AG is a German company which produces cars under the Audi brand. It is
part of the Volkswagen Group. The name Audi is based on a Latin translation of
the surname of the founder August Horch, itself the German word for “listen!"
Audi is headquartered in Ingolstadt, Germany.
It's one of the most multi-faceted stories ever told in the history of the automobile.
The Audi emblem with its four rings identifies one of Germany’s oldest-
established automobile manufacturers. It symbolizes the amalgamation in 1932 of
four previously independent motor-vehicle manufacturers: Audi, DKW, Horch
and Wanderer. These companies form the roots of what is today AUDI AG.
August Horch
The story of Audi began in 1899 August Horch founded Horch & Cie. in Cologne.
It was there that he helped build his first car. After differences of opinion with the
board, August Horch left the company and formed a second car company.
Because his surname was already in use and was protected by trademark, he chose
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its Latin translation for the new company. So "horch!" – or "hark" – became
"audi!". It was a brilliant idea that came from the son of one of August Horch's
business partners.
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Consumer behaviour group project
Substitutes:-
It is very tuff for the customers and the market to think about the substitute for
BMW, because it is has a very strong brand image and is known for its reputation
in the world.
Competitors:-
Since the automotive industry has a very competitive environment, BMW has so
many global companies as competitors who are equally competitive. In the car
manufacturing companies Audi, Mercedes Benz etc and the bike manufacturing
companies like Ducati, Yamaha etc give intense competition. BMW is developing
in the hybrid category, while Toyota is ahead and has a good share market in this
category with its hybrid car “PRIUS”.
Buyers:-
The customers depend on Reviews from magazines, websites etc. which gives a lot
of information about the cars and they also compare the same segment cars and this
information is widely useful for the customers and the information about pricing,
features and models of the cars play a vital role on the customer’s decision of
purchasing cars and most of them depend on these reviews. All these knowledge
sources gradually increase the bargaining power of customers. The company
designs attractive catalogues and brochures which attract many customers.
Suppliers:-
Suppliers play a major role in manufacturing the products of the company. The
company needs raw materials, labour, parts and services. BMW is very concerned
about the quality of its products so it is very particular about the suppliers and their
costs. The achievement of BMW also directly influences supplier’s profits and their
businesses.
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Barriers to entry:-
It is very difficult for a company to get into the Automobile industry and compete
with one of the best companies in the world. There is intense competition in this
market and for competing with a company like BMW; any new firm needs a lot of
capital, investment, funding, highly skilled technicians and engineers. It needs to
spend a lot of money on marketing and advertising. BMW has one of the best
technicians, engineering and designers who help in developing new model cars and
more innovative methods.
Competitive rivalry:-
Rivalry in the automotive Industry is quite high. The other car manufacturers are
bmw, Mercedes, Toyota, general motors. There is a neck to competition among
these giants some of these sell cheap & some sell at premium prices & few sell
highly premium. They have different strategies to operate. Some firms produce
luxury cars, some produce high speed automobiles & few even produce supercars.
Threat of new Entrants is quite low. Organizations ready to join this industry will
have to be potential enough to Compete with these existing giants. Market is
saturated & the new companies will not be enjoying enough shares of the market &
will face cut throat rivalry from the existing once.
Suppliers of Audi Ag are very happy to work with it. Infact for many suppliers Audi
is the best to deal with. Audi is very strongly linked to its suppliers. It’s a brand not
only for consumers but also for suppliers who happily suffice Audis orders in terms
of Quality & volume.
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Consumer behaviour group project
Threat of Substitute:
Substitutes for a car is not only a car. Substitutes are the products outside the
industry i.e. trains, Buses, bikes, aeroplanes, etc. E.g. A change in price of gasoline
will affect the services of these substitutes which indirectly will influence the
automotive industry.
SEGMENTATION
TARGETING:
BMW Group targets people who are aged between 25 and 40 because these people
have a successful image. By, these people have a clean modern look and a feel good
factor. BMW Group focuses on being labeled as a “luxury car” and “a foreign or
international car”, so BMW Group does not look to target one ethnicity or
citizenship.
The aim of BMW Group is to target customers that have an income of 25,000
Pounds.
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SHRI JAIRAMBHAI PATEL INSTITUTE OF BUSINESS MANAGEMENT
POSITIONING:
There is a quotation on the website of the BMW Group, which says that “the image
that BMW Group has positioned itself in exclusivity, performance, quality,
technologically advanced producer in the world. The markets BMW position
themselves are very competitive”.
Most of the people value “a feeling of safety” while using BMW, which positions
BMW Group ahead of its competitors in customer satisfaction.
SEGMENTATION
• Geographic Segmentation
• Demographic Segmentation
1. Age - The very young and the very old do not drive, Take the Audi A6,
for example. A 20 year old is more likely to choose this car than a 70 year
old because it is flashier.
2. Gender – Certain Audi Models is made for Man’s and Women's also.
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Consumer behaviour group project
• Psychographic Segmentation.
TARGETING:
The Market Targeting of Audi is on 2 Basis first one is basis of Country and second
one is on the basis of Driving Type.
1. Country – Audi Targets Most of The countries around the word at this time
Audi Vehicles Are Produce in 9 Countries and Distributed to the Rest world.
2. Driving – Audi Cars Are available for both purpose driving or luxury use.
Audi India has sold 8,072 Car since January 2014 and changed their target 8000 to
8600.
POSITIONING:
Audi was again one of the most profitable manufacturers in the automotive industry
worldwide in 2013. The Audi Group increase sales of 10.1 percent.
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Product:
Price:
The products are all priced at a ‘premium’ compared to its rivals in the category.
The BMW-associated brands like Mini Cooper and Rolls-Royce also convey the
same pricing strategy of the company. These brands are priced a bit higher that the
standard BMW product range.
Place:
BMW marketing mix place strategy covers its global reach to company dealerships
and even other premium car sellers. Many of the manufacturing units cater to the
local requirements and export considerable volumes to nearby countries.
Promotion:
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Consumer behaviour group project
Suggests preconfigured cars with options most bought by other customers in the
UK.
Genius live-chat
• Personal support Web chat or email Opening hours from 8am-10pm, 7 days
a week
• Vehicle configuration/ Check Delivery Times Fully configure a car, or Get
a proposal for a pre-built car with faster availability
Finance offer
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SHRI JAIRAMBHAI PATEL INSTITUTE OF BUSINESS MANAGEMENT
Product:
Audi holds an image of a luxury brand because of its products, its products are
unmistakable. The company offers different products to the market and its cars are
evolving with the change in technology. Audi makes beautiful cars with exceptional
power. The products in Audi marketing mix cater to a wide range of premium cars
i.e. sedan, SUV, sports etc. A8 is a benchmark for design and technology.
Price:
Audi is perceived as a luxury in its customer’s minds. Audi uses premium price
policy to cash its brand image. Since it is a competitive industry, the price strategy
in the Audi marketing mix is primarily based on competition pricing of premium
car manufacturers. Brand equity is high for Audi.
Place:
The place and distribution strategy in the marketing mix of Audi can be understood
as below. Audi is one of the biggest brand serving its customers throughout the
world. Audi’s headquarters are situated in Germany. The company has its
production facilities at nine locations across the world. Audi has established and
maintain its presence through an exclusive network of dealership and after sale
service centers.
Promotion:
Audi’s Logo holds the key to its promotional activities. Audi’s four overlapping
rings automatically create a brand image in customer’s mind. Audi has an active
participation in sponsoring many sport ventures. Besides television, print media and
internet marketing, Audi also engages celebrities to endorse the product. For
example, In India, celebrity filmstars launched Audi RS7 Sports Coupe.
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Consumer behaviour group project
Audi India has revamped its website with more user-friendly interface and site
navigation offering map and geographical location-enabled dealer search to identify
nearest dealer.
"Digitalisation is at the core of Audi's strategy in products as well as across all Audi
touch points...(the revamped website) is a new and fresh approach to reach out to
our prospects and customers digitally and stay connected with them 24x7," Audi
India Head Rahil Ansarisaid in a statement.
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SHRI JAIRAMBHAI PATEL INSTITUTE OF BUSINESS MANAGEMENT
BMW has also attacked other carmakers. For instance, BMW recently ran a separate
aggressive campaign pitting itself against Audi Motor Corporation, owned by
Volkswagen Worldwide AG. BMW, promoting its 3 Series line of cars,
sarcastically congratulates Audi for winning the “South African Car of the Year
2006,” then closes the advertisement by noting that the 3 Series was named “World
Car of the Year 2006.” Audi ran advertisements responding to BMW’s offensive
promotional strategy. Audi responded with an advertisement congratulating BMW
and noting that its A4 model was the winner of six consecutive Le Mans 24 Hour
Races. The A4, however, has not reached the sales or consumer satisfaction level
as many of its competitors, including the 3 Series.
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Consumer behaviour group project
BMW began campaigning with the HD Digital Radio Alliance to promote the High
Definition radio service. BMW, which offers HD radio in their cars, provides the
Alliance with a substantial corporate customer to promote its services. Peter Ferrara,
the President and CEO of the HD Radio Alliance, states that “to have BMW as a
marquee name to implement HD Radio is uniquely satisfying,” suggesting that
BMW’s strong brand identity will in turn help HD Radio market its product.
BMW Films, launched in 2001 to promote the company and its cars, was a series
of revolutionary short films that showed BMW vehicles as the centrepiece of
several action-packed plots. Television commercials encouraged viewers to see the
films on the company’s website; the films were viewed nearly 100 million times.
The films were directed by prominent film makers and used intricate plot twists and
effective dialogue to accentuate the features of the vehicle in the movie. Although
well-made and entertaining, the movies were very expensive advertisements that
said little about the functionality and unique properties of the car.
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SHRI JAIRAMBHAI PATEL INSTITUTE OF BUSINESS MANAGEMENT
Another spot, which can be found on BMW’s North American website, explains
how the 3 Series has grown to become a cultural icon and has obtained a loyal
following.
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4.1.6 ADVERTISMENTS
1. Night Vision.
Bmw focusing on their own better technical aspects and features of their products.
Here in this print ad, emphasis had been laid on their feature of the night vision
technology which was introduced by them.
2. BMW M POWER
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Yup, when you go from 0 – 100 in 5.2 seconds, where else will your heart go, but
out of your mouth signifying the super speed of the car, again showing the
functionality.
3. TV COMMERCIAL-1
The commercial focuses on the 360° plan which allows the purchase of the bmw
car by low down payment and interest rates, assured buyback, complimentary
service and maintenance during the festive season.
4. TV COMMERCIAL-2
This ad was specifically created to target many in the Indian community who
believe in saving for the future and postponing the luxuries of life. The fairly
obvious endgame is to improve luxury car sales. That’s not hidden at all in the
conclusion of BMW’s commercial. (jason, 2016) (Srivastava, 2016) (Essays U. ,
2017) (Boeriu , 2016) (Dudovskiy , 2016) (Grimshaw, 2014)
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Consumer behaviour group project
browse all the attractive tradition collection and a range of model historical cars are
stored in it. At the end of the day that is the moment of the consumers to pick up
their new car.
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4.2.6 COMMERCIALS
PRINT ADS
1. AUDI A3 –CO2 EMISSION
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Focusing on the technical aspect of the product which gives clear message that
led technology is so efficient which makes even night look like a day.
1. Audi Rs 4 – Horsepower
The visuals are so appealing, which represents the power and speed of so many
horses in a single compact car
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• BMW: GAME-OVER
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SHRI JAIRAMBHAI PATEL INSTITUTE OF BUSINESS MANAGEMENT
In the social media world, Facebook is the center of universe. Audi’s branded fan
page has, as of today, 1.5 million fans, while BMW just passed the 1.9 million mark.
Along with the official fan page, many other BMW-related fan pages can be found
in the popular social network, including our own with over 2,000 followers.
On Twitter, BMW falls short. The expected twitter.com/bmw name is not leading
to the company’s profile, but rather to a person not-related to the brand. Audi’s
presence on Twitter can be found, among many other profiles, at Twitter.com/audi,
where the U.S. operation of the company has over 11, 000 followers. One of
BMW’s Twitter accounts can be found at Twitter.com/bmw_global where 3,000
followers are signed up for updates
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Advertising Age crowns Audi as the winner in this marketing comparison, taking a half-
star more than BMW.
“These are two premiere marketers in an incredibly competitive category. The emphasis on
engagement over impressions was a notable feature of both marketers’ media strategies.
BMW is doing a lot of things right with its brand in media, particularly in online and
mobile. But Audi nudged ahead on the basis of a very dynamic television and video strategy
that helped elevate and create distinctiveness for its brand.
There’s a lot that goes into driving sales beyond just advertising, but a 27.1% year to date
increase in Audi’s sales is hard to argue against.”
we expect more marketing initiatives from both automakers and we are ready to bet that
mobile, social media and enthusiasts will play an important role in their advertising efforts.
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REFERENCES
Boeriu , H. (2016, 09 22). BMW vs. Audi: Who Has The Best Media Strategy?
jason. (2016, 05 22). BMW vs. Audi: The Best Media Plan on Four Wheels?
PTI. (2018, 01 16). Audi India bets on digital medium to tap customers.
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