Nature and Elements of Communication, Oral Communication in Context

Definition of Communication

 Lesson5 chapters
 Questions
Q1

Exact Value

Question

The transmission of ideas and emotions between or among persons with the use of verbal and nonverbal cues is call
ed _.

Correct answer

communication

Explanation

Communication is the transmission of ideas and emotions between or among persons with the use of verbal and non
verbal cues.

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Q2

Exact Value

Question

The process or act of conveying one's thoughts or ideas using speech is referred to as _ or spoken communication.

Correct answer

verbal

Explanation

Verbal communication, also called spoken communication, is the process or act of conveying one's thoughts or ideas
using speech.

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Q3

Exact Value

Question

_ communication refers to the use of wordless cues in order to convey a message.

Correct answer

nonverbal

Explanation

Nonverbal communication refers to the use of wordless cues in order to convey a message.
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Q4

Single Answer

Question

Which of the following shows verbal communication?

Correct answer

greeting a teacher with a warm hello

ignoring someone
slamming the door
waving to a friend

Explanation

Greeting a teacher with a warm hello is verbal communication, as it makes use of speech in order to convey a messa
ge.

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Q5

Single Answer

Question

In which of the following situations is verbal communication necessary?

Correct answer

calling someone on the phone

listening to a radio program
hurrying to your classroom
running at a track meet

Explanation

Calling someone on the phone necessitates the use of verbal communication, as it is not possible to convey your me
ssage over the phone without speaking.

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Q6

Single Answer

Question

The following are forms of nonverbal communication except _.

Correct answer

reciting in class
hugging a friend
frowning
clapping

Explanation

Reciting in class involves using words to convey one's thoughts, so it is a situation that uses verbal communication.

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Q7

Categorise

Question

Classify the nonverbal cues as signs of approval and disapproval.

Correct answer

Approval

two thumbs-up
standing ovation
Disapproval

stomping one's feet

shaking one's head

Explanation

Giving someone two thumbs-up and a standing ovation shows approval, while stomping one's feet and shaking one's
head show disapproval.

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Q8

Multiple Choice

Question

Marlyn is angry at her friend, but she does not tell him how she feels. Instead, she makes him feel her anger through
her actions.

Which actions show her anger?

Correct answer

refusing to answer her friend's questions

smiling at her friend
telling her friend jokes
ignoring her friend

Explanation
Ignoring someone and refusing to answer that person's questions are nonverbal cues that show anger.

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Q9

Single Answer

Question

Yani woke up in the middle of the night only to find that their house had caught fire.

Which of the following should she do to convey the message to her family members in the other rooms of their house
?

Correct answer

Yell.
Whisper.
Walk slowly.
Speak slowly.

Explanation

Yelling would wake up her family members and get them out of the house.

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Q10

Single Answer

Question

Rachelle was speaking with her friend when her friend raised an eyebrow.

Which of the following could her friend be conveying?

Correct answer

doubt
approval
excitement
fear

Explanation

Raising one's eyebrow is a nonverbal cue that conveys doubt.

Nature and Elements of Communication, Oral Communication in Context
The Process of Communication

 Lesson5 chapters
 Questions
Q1

Exact Value

Question

It is a structured two-way process essential to transmission of information and expression of ideas among individuals.

Correct answer

communication

Explanation

Communication is a structured two-way process essential to transmission of information and expression of ideas amo
ng individuals.

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Q2

Single Answer

Question

The communication process starts with an idea or a concept that is meant to be conveyed by the sender. This idea is
also called _.

Correct answer

stimulus
complaint
feedback
noise

Explanation

The idea or concept that starts the process of communication is referred to as the stimulus.

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Q3

Single Answer

Question

The message is interpreted and decoded by the _.

Correct answer

receiver
sender
feedback
stimulus

Explanation

The message communicated by the sender is heard, interpreted, and decoded by the receiver.

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Q4

Single Answer

Question

A conference that aims to discuss the latest inventions in 2015 is communication held in _.

Correct answer

a formal setting
an informal setting
a constructive setting
a casual setting

Explanation

A conference that aims to discuss the latest inventions in 2015 is communication held in a formal setting since it invol
ves controlled and deliberate effort.

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Q5

Single Answer

Question

Based on the given information about communication, it can be inferred that _.

Correct answer

good communication involves factors and actions that make it systematic

good communication involves various rules that make the action exhausting
good communication involves people with only good relationships
good communication involves messages about events that only happened recently

Explanation

Good communication is a collaborative effort, and it thus involves factors and actions that make it systematic.

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Q6
Correct Order
Question

Arrange the actions in the process of communication in order.

Correct answer

The sender activates a stimulus.

The sender encodes the message into words and expresses his thoughts in proper sequence.
The receiver hears and interprets the message.
The receiver provides feedback and becomes a sender.

Explanation

In the process of communication, the sender activates a stimulus. Next, he or she encodes the message into words a
nd expresses his or her thoughts in the proper sequence. The message is then heard and interpreted by the receiver.
The receiver provides feedback and becomes a sender.

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Q7

Categorise

Question

Identify the setting of each event. Put it under formal or informal setting.

Correct answer

Formal Setting

presenting a report in class

delivering a campaign speech
Informal Setting

greeting a friend
chatting with a seatmate

Explanation

Presenting a report in class and delivering a campaign speech happen in a formal setting. Greeting a friend and chatti
ng with a seatmate happen in informal settings and are daily occurrences.

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Q8

Single Answer

Question

Martha would like to ask Rico about an upcoming event on Saturday. In the communication process, Martha is in the
step of _.

Correct answer
activating the stimulus
giving feedback
decoding the message
ending the conversation

Explanation

Martha intends to ask Rico about an upcoming event. Since she has not yet said anything, she is still in the process o
f activating the stimulus.

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Q9

Single Answer

Question

An interviewer asked about the job experiences of Ms. Ramirez. However, the response of Ms. Ramirez was about h
er educational background. There was a problem in _.

Correct answer

expressing the message

encoding the message into words
decoding the message
providing feedback

Explanation

Ms. Ramirez failed in properly decoding the message, which resulted in her giving inappropriate feedback.

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Q10

Single Answer

Question

Ms. Santos is listening to her student's question. She is in the process of _.

Correct answer

decoding the message

giving feedback
encoding the message into words
ending the conversation

Explanation

While listening to the question, Ms. Santos is interpreting or decoding its message so that she will be able to provide t
he necessary feedback.
Nature and Elements of Communication, Oral Communication in Context
The Models of Communication

 Lesson6 chapters
 Questions
Q1

Single Answer

Question

Which of the following communication models presents communication as a one-way activity in which information flo
ws from the sender to the receiver?

Correct answer

linear communication model

helical model
transactional model
interactive communication model

Explanation

The linear communication model presents communication as a one-way activity. There is no feedback involved in the
process.

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Q2

Single Answer

Question

Which of the following communication models promotes an upward and forward movement?

Correct answer

helical model
linear communication model
Osgood and Schramm circular model
transactional model

Explanation

The helical model promotes an upward and forward movement, suggesting that knowledge increases as the interacti
on goes on.

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Q3
Single Answer
Question

Which of the following elements makes the process of communication continuous?

Correct answer

feedback
message
sender
receiver

Explanation

The feedback makes the process of communication continuous, as it is the element that allows conversations to go o
n.

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Q4

Multiple Choice

Question

Which elements of communication are common to all the models presented in the lesson?

Correct answer

sender
receiver
message
feedback

Explanation

All the models feature the sender, the receiver, and the message. However, the linear communication model does not
feature feedback, an element that is present in the other models discussed.

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Q5

Single Answer

Question

Analyzing and understanding the various communication models promote understanding about_.

Correct answer

the process of communication and the possible problems in communicating with others
coming up with topics to talk about
the best medium to choose for sending the message
selecting who the receiver of the message will be
Explanation

The communication models give learners an idea about how communication works and what factors affect it that can
cause possible problems.

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Q6

Single Answer

Question

Which valid inference can be made based on the communication models?

Correct answer

Communication is a complicated process.

Communication is only applicable in certain situations.
Communication is only for people with advanced critical thinking skills.
Communication, which can be done in different ways, is a systematic process.

Explanation

The communication models feature different elements and present various situations. Also, they show that communic
ation is a systematic process.

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Q7

Single Answer

Question

Which of the following can be considered as noise in the process of communication?

Correct answer

the hunger or discomfort of the receiver

the message itself
the wealth of the receiver
the knowledge imparted by the message

Explanation

In the communication process, noise is any distraction that may affect the interpretation of the message. When the re
ceiver of the message feels hunger or discomfort, this may prevent him from properly understanding the message.

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Q8

Single Answer

Question
During a telephone conversation, it is expected that both participants will provide feedback. Based on the Osgood an
d Schramm circular model, the participants in this situation should _.

Correct answer

carefully interpret the message

select good topics
give long answers
evaluate the environment

Explanation

The Osgood and Schramm circular model emphasizes the functions of the speakers, among which is interpreting the
message.

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Q9

Single Answer

Question

Melinda likes talking about fashion, but Carrie prefers discussing sports. When Melinda brings up fashion topics, Carri
e is not active in giving feedback.

Which of the following correctly states the problem in their communication?

Correct answer

As individuals, they have different interests.

Carrie is not a good conversationalist.
They should choose a different channel or mode of communication.
Melinda was not able to convey her ideas properly.

Explanation

Having different interests can affect the communication between Melinda and Carrie. Carrie’s disinterest in fashion ca
n be considered as noise in the process of communication.

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Q10

Single Answer

Question

Which of the following will help two people with different backgrounds sustain a conversation?

Correct answer

finding a common interest

talking about academics
using electronic gadgets to communicate
transferring to a quiet room

Explanation

Finding a common interest and talking about that will help people with different backgrounds or interests sustain a co
nversation with each other.

Nature and Elements of Communication, Oral Communication in Context

The Five Elements of Communication

 Lesson6 chapters
 Questions
Q1

Single Answer

Question

Which of the following pertains to the sender and receiver of the message?

Correct answer

participant
channel
feedback
context

Explanation

A participant is one of the communicators. He can be both a sender and a receiver of the message.

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Q2

Single Answer

Question

Which of the following is the main point of starting the communication process?

Correct answer

message
channel
participant
context

Explanation

The message is the main point of communication. It is the reason that the sender reaches out to the receiver in order
to give information or express an idea.
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Q3

Single Answer

Question

Which of the following allows the communication process to continue?

Correct answer

feedback
channel
participant
context

Explanation

The feedback from the receiver allows the communication to continue. If the participants keep on giving each other fe
edback, the conversation or correspondence would keep on going.

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Q4

Single Answer

Question

Which of the following is not an example of a message?

Correct answer

chat software
a response to a question
a greeting
a question

Explanation

Among the choices, the chat software is not a message; it is a channel instead.

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Q5

Single Answer

Question

Which of the following is not a channel?

Correct answer

environment
e-mail
letter
phone call

Explanation

Among the choices, only the environment is not a channel. Instead, it is one of the aspects of physical context in com
munication.

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Q6

Single Answer

Question

Communication, as a systematic process, requires learners to _.

Correct answer

understand the elements of communication and their roles

be excellent at maintaining conversations
be good at memorizing information
know how to use different channels of communication

Explanation

Learners need to understand the elements of communication and their roles, as doing so would greatly help them ens
ure that the communication process would flow smoothly.

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Q7

Single Answer

Question

Which of the following would best complete the given analogy?

place : physical context :: _ : _

Correct answer

beliefs : cultural context

relationship : psychological context
feelings : social context
distance : cultural context

Explanation

The place is considered an aspect of physical context in communication, while the beliefs of the participants are consi
dered an aspect of cultural context.

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Q8
Single Answer

Question

Maris has a habit of ignoring the messages of her classmates. Which of the following elements is usually missing fro
m interactions with Maris?

Correct answer

feedback
participant
context
channel

Explanation

Since Maris usually ignores the messages of her classmates, feedback from her is missing from the interactions.

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Q9

Single Answer

Question

The student failed to hear the news on television because of its low volume. Which context should be considered in id
entifying the cause of the breakdown in communication?

Correct answer

physical context
social context
psychological context
cultural context

Explanation

The low volume of the television, which was the cause of the breakdown in communication, is part of the physical con
text or environmental condition.

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Q10

Single Answer

Question

Joanna was talking to Yuna about an issue, but they ended up arguing about it because of their differing beliefs. Whic
h context should be considered in identifying the cause of their argument?

Correct answer

cultural context
social context
physical context
psychological context

Explanation

The differing beliefs of the participants, which affected the way they communicated with one another, are part of the c
ultural context.

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Nature and Elements of Communication, Oral Communication in Context

Intercultural Communication

 Lesson6 chapters
 Questions
Q1

Exact Value

Question

_ communication occurs between members of different cultural, social, or linguistic groups.

Correct answer

intercultural

Explanation

Intercultural communication refers to communication between members of different cultural, social, or linguistic group
s.

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Q2

Single Answer

Question

Which of the following is not a sociocultural factor in intercultural communication?

Correct answer

age
gender
mannerism
social status

Explanation
Age, gender, and social status are sociocultural factors in intercultural communication, while mannerism is not.

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Q3

Exact Value

Question

This pertains to a learned set of knowledge, norms, behaviors, values, beliefs, attitudes, customs, and practices that
people in a particular group share at a specific point in time.

Correct answer

culture

Explanation

Culture refers to a learned set of knowledge, norms, behaviors, values, beliefs, attitudes, customs, and practices that
people in a particular group share at a specific point in time. It is also defined as a set of learned and group-related pe
rceptions.

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Q4

Single Answer

Question

Which of the following statements about gender and communication is not true?

Correct answer

Men usually initiate the interaction in a mixed-gender conversation.

Men and women communicate in the same way.
Women use more adjectives and intensifiers than men do.
Women often talk about their private lives.

Explanation

Men and women differ in the way they express themselves and communicate with others. The rest of the statements
are true about gender and communication.

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Q5

Multiple Choice

Question

In any communication situation, why is it important to show sensitivity to a person's culture, gender, age, status, and r
eligion?

Correct answer

It helps you relate better to people.

It fosters understanding.
It is encouraged by everyone.
It is taught in school and in your religion.

Explanation

It is important to demonstrate sensitivity toward others (in terms of culture, gender, age, social status, and religion) to
foster understanding in any communication situation. It also helps you relate better to people.

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Q6

Single Answer

Question

In Japanese culture, which of the following is considered polite?

Correct answer

maintaining eye contact

standing close and touching
beckoning older people
bowing to the elders or superiors

Explanation

Bowing to the elders or superiors is a polite greeting and a sign of respect in Japanese culture. All other gestures sho
uld be avoided or should not be done in Japanese culture.

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Q7

Single Answer

Question

Which of the following factors affected the communication between Lolo Ben and Carol?

Lolo Ben: Hi, apo. How was school?

Carol: Hey, Lolo! You can read about it in my blog.

(Lolo Ben looks confused.)

Correct answer

social status
gender
age
culture

Explanation
The generational difference between Lolo Ben and Carol affected the communication. Lolo Ben, who is of an older ge
neration, clearly does not understand what “blog” means. Carol, on the other hand, is of a younger generation, in whi
ch a blog (a Web site on which someone writes something) is familiar to them.

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Q8

Single Answer

Question

Anika is an Indian exchange student and a practicing Hindu. She was invited to a birthday party by a Filipino classmat
e.

Sheryl: Come, Anika! It’s time to eat. (hands a plate to Anika)

Anika: Thanks, Sheryl.

Sheryl: Here, this beef caldereta looks yummy.

Anika: Oh, I can’t eat that.

Sheryl: Huh? Why? This tastes delicious! Just try it.

(Anika feels offended.)

Which of the following sociocultural factors caused the conflict?

Correct answer

age
gender
social status
religion

Explanation

Sheryl insisted on having Anika try the caldereta without knowing that the reason why Anika refused to eat beef calde
reta was her religion.

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Q9

Categorise

Question

The following words are either used by Filipinos or Americans in ordinary conversations. Categorize them.

Correct answer

Filipinos

bedspacer
"gives"
American

renter
installment

Explanation

Filipinos use bedspacer to refer to someone who stays in a shared room, whereas Americans use renter to mean the
same thing. (Note: The term bedspacer is not even found in the dictionary.)

Gives is used by many Filipinos to refer to the number of payments a debt is divided (e.g., "five gives" means "in five
payments"), while Americans use installment.

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Q10

Multiple Choice

Question

Why do you think Paul looked surprised in the following situation?

Cesar, who is a Filipino, and Paul, who is an American, are having lunch at a restaurant. After eating, Cesar asks for t
he bill, which amounts to five hundred pesos.

Paul: Here's my share of the bill plus the tip. (Paul hands Cesar 350 pesos. Cesar looks surprised.)

Correct answer

because Paul gave only a small amount

because Paul was in a hurry to pay
because Paul only paid for himself
because Paul gave a big tip

Explanation

The situation reflects the popular American culture of “going Dutch.” Usually, when friends meet at a restaurant, they
split the bill in half or pay for their own meal. A tip of 10 to 20 percent of the bill is also customary for Americans. In Fil
ipino culture, it is not customary to give a tip, especially a big one, and to pay only for oneself

Nature and Elements of Communication, Oral Communication in Context

Verbal and Nonverbal Communication

 Lesson6 chapters
 Questions
Q1

Exact Value

Question
The use of words or speech in sending messages and transmitting ideas or feelings is referred to as _ communicatio
n.

Correct answer

verbal

Explanation

Verbal communication refers to the use of words or speech in sending messages and transmitting ideas or feelings.

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Q2

Exact Value

Question

The act of expressing ideas in ways that do not involve or go beyond using words is referred to as _ communication.

Correct answer

nonverbal

Explanation

Nonverbal communication refers to the act of expressing ideas in ways that do not involve or go beyond using words.

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Q3

Single Answer

Question

Which of the following refers to the role of time in the communication process?

Correct answer

chronemics
haptics
paralanguage
proxemics

Explanation

Chronemics refers to the role of time in the communication process.

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Q4

Single Answer

Question

Which of the following is an example of verbal communication?

Correct answer

calling a person by name

pointing one's finger toward someone
moving closer to a person
placing a hand on someone's shoulder

Explanation

Calling a person by his name is an example of verbal communication since it involves the usage of words.

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Q5

Single Answer

Question

Which of the following is not an example of nonverbal communication?

Correct answer

asking someone about his day

pausing during a conversation
shaking someone's hand
maintaining eye contact

Explanation

Asking someone about his day requires the use of words, which is an example of verbal communication.

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Q6

Single Answer

Question

Which of the following is not an example of kinesics?

Correct answer

raising one's voice

frowning
raising one's hand
raising an eyebrow

Explanation

Raising one’s voice is an example of paralanguage. It changes or adds to the meaning of a message with the use of
volume instead of body language.

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Q7

Single Answer

Question

Which of the following best completes the given analogy?

touch : haptics :: _ : _

Correct answer

distance : proxemics
time : kinesics
words : paralanguage
volume : chronemics

Explanation

The use of touch in communication is referred to as haptics while the distance between the participants in a conversa
tion is referred to as proxemics.

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Q8

Single Answer

Question

Cindy used paralanguage so that her message may be heard more clearly. Which of the following did she do?

Correct answer

She raised her voice.

She maintained eye contact with the audience.
She tapped someone on the back.
She put her hands on her hips.

Explanation

In order to be heard more clearly, she raised her voice. The other choices do not show the use of paralanguage.

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Q9

Single Answer

Question

Jane expressed that she was happy through the use of kinesics and verbal communication. Which of the following did
she do?

Correct answer

She smiled widely and said, "Hooray!"

She frowned and said, "Oh no!"
She sighed and said, "Well, that's okay."
She raised her voice and said, "That's a bummer."

Explanation

The use of the word hooray is a way of expressing one's happiness verbally while smiling widely is a way of expressi
ng it through kinesics.

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Q10

Multiple Choice

Question

Ms. Santos wanted to compliment her students after giving some constructive criticism regarding their performance.
She paused for some time until she had their full attention. Then she said, “That was excellent, and I'm so proud of yo
u!”

Which of the following did she use?

Correct answer

verbal communication
haptics
kinesics
chronemics

Explanation

Pausing before speaking is an example of chronemics while the usage of words is considered verbal communication.

Nature and Elements of Communication, Oral Communication in Context

Effective Communication Skills

 Lesson6 chapters
 Questions
Q1

Single Answer

Question

This is a communication barrier that involves differences in ways of thinking, behavior, views, and beliefs.

Correct answer

physical
cultural
language
age

Explanation

Cultural barrier pertains to differences in ways of thinking, behavior, views, and beliefs.

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Q2

Single Answer

Question

Which of the following is not a physical barrier in communication?

Correct answer

noise
distance
jargon
poor lighting

Explanation

Jargon or words or phrases that are used by members of a particular group or trade is a language barrier, while noise
, distance, and poor lighting are physical barriers.

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Q3

Exact Value

Question

_ refers to giving too much information at a time.

Correct answer

Information overload

Explanation

Information overload happens when too much information is given at a time, making it difficult for a listener to process
or understand it.

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Q4

Single Answer

Question

Which of the following is not a way to achieve effective communication?

Correct answer
Keep an open mind.
Speak intelligibly.
Minimize or avoid distractions.
Pass judgment immediately.

Explanation

Passing judgment immediately or before the speaker is done talking is not a way to achieve effective communication.

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Q5

Single Answer

Question

Which of the following strategies should you do to keep a conversation going?

Correct answer

Say, “Tell me more.”

Make loud sounds.
Look at the passersby.
Ask, “Aren’t you done?”

Explanation

To keep the conversation going, you can say “Tell me more” to encourage the speaker to continue talking. Making lou
d sounds and looking at the passersby are distracting, and asking “Aren’t you done?” can stop the flow of the convers
ation.

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Q6

Single Answer

Question

Which of the following is not a polite expression in asking for clarification?

Correct answer

“What did you mean when you said that . . . ?”

“Huh? What do you take me for?”
“Did I understand you correctly when you said . . . ?”
“What’s another way that you think might . . . ?”

Explanation

This is not a polite expression in asking for clarification. It accuses the speaker that he or she is intentionally misleadi
ng you or making a fool out of you.

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Q7

Single Answer

Passage
Ben: I thought Mark was my friend, but little did I know that he was secretly courting my crush Anna. Who knew he w
as such a snake in the grass!
Carl: Really? Where? (looks at the surroundings)
(Ben looks so confused.)

Question

What caused the communication breakdown in the dialogue?

Correct answer

physical
cultural
language
prejudging

Explanation

Because of a language barrier (i.e., lack of knowledge of idioms), communication breakdown happened. Carl did not
understand what Ben meant when he used the idiom “snake in the grass.” Carl thought that literally there was a snak
e in the grass when what Ben meant to say was that Mark was a treacherous person.

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Q8

Single Answer

Passage
(Karen was busy drafting her essay when her cell phone rang.)

Karen: Hello?
Angel: Hi, Karen! It’s Angel. Listen, something really embarrassing happened earlier.
Karen: Uh-huh . . . (Karen continues typing on her computer.)
Angel: I was on my way to the gym when I saw Fred. Gosh, he looked even more handsome today. My heart was be
ating so wildly.
Karen: Hmm . . . (Karen still continues to type on her computer.)
Angel: I was so excited and happy to see him that I didn’t notice I stepped on dog poop! What’s worse is that Fred ap
proached me while I smelled of poop!
Karen: That’s great!
Angel: Huh? What’s so great about that?
Karen: Oh . . . What did you say? (Angel was irritated.)

Question

Identify the communication barrier in the situation.

Correct answer

lack of attention
information overload
cultural barrier
jumping to conclusion

Explanation

Karen did not give her complete attention to Angel who was telling her an embarrassing experience. Because she wa
s not paying attention to their conversation, Karen gave an inappropriate response. Lack of attention leads to breakdo
wn in communication.

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Q9

Single Answer

Passage
Harry, a British tourist, goes into a Filipino restaurant. After eating, he asks the waiter, “Excuse me, could you tell me
where the john is?” The waiter, looking very surprised, shouts out, “John, someone is looking for you.” Harry looks pu
zzled.

Question

Which of the following explains breakdown in communication?

Correct answer

The waiter cannot clearly hear what Harry said.

The waiter does not know what john means.
The waiter knows that Harry is a friend of John’s.
The waiter is distracted by the noise in the restaurant.

Explanation

The breakdown in communication was caused by the waiter’s lack of vocabulary knowledge of the word john. John is
another word for “toilet.”

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Q10

Single Answer

Passage
Doctor Fernando, a renowned neurosurgeon, was invited as guest speaker during the National Nurses Week. In his s
peech, he talked about many different things and made a number of points. He delivered his speech for almost 1 hour
and with over 50 slides. The audience appeared uneasy and did not seem interested after 15 minutes.

Question

What should Doctor Fernando have done to achieve effective communication?

Correct answer

He should have talked for a few more minutes to get his message across.
He should have shared everything he knew about the nervous system.
He should have focused on and emphasized the main points.
He should have urged the audience to listen attentively to him.

Explanation

The lack of interest among the audience was caused by information overload. The speaker gave a lengthy speech wit
h tons of information. To avoid information overload and to achieve effective communication, the speaker should hav
e focused on and emphasized the main points

Functions of Communication, Oral Communication in Context

Regulation/Control and Social Interaction

 Lesson5 chapters
 Questions
Q1

Single Answer

Question

Which of the following is not among the functions of communication?

Correct answer

motivation
information
definition
regulation

Explanation

Definition is not a function of communication; it is a statement of the exact meaning of a word or term.

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Q2

Exact Value

Question

_ is an exchange between two or more persons for social fulfillment.

Correct answer

social interaction

Explanation

In social interaction, an exchange takes place between two or more persons for social fulfillment.

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Q3
Single Answer
Question

Which of the following is not true about communication?

Correct answer

It is an essential means of understanding others.

It allows you to enhance your sense of self.
It may fail when its purpose is not identified.
It is an activity that people can do without.

Explanation

People need to communicate (whether through speaking, writing, or body language). Communication is vital to their n
eed to share their thoughts, ideas, knowledge, beliefs, values, attitudes, and feelings with others.

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Q4

Single Answer

Question

Which of the following verbal cues can be used to regulate or control conversational flow?

Correct answer

“Pardon?”
“No kidding!”
“Thank you.”
"You were saying?"

Explanation

“Thank you” regulates or controls the conversational flow as it signals that a speaker is done talking and that another
speaker can take the floor. A participant who says “Pardon?” or “You were saying?” is asking the speaker for clarificat
ion or to repeat his or her message. “No kidding!” expresses disbelief or sarcasm.

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Q5

Single Answer

Question

The following statements are false except _.

Correct answer

Nonverbal cues can communicate meaning by themselves.

Social interaction is possible even without communication.
People, by nature, are antisocial beings.
Verbal cues always accompany nonverbal cues for meaning.
Explanation

Nonverbal cues can carry meaning on their own. All the other statements are false.

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Q6

Single Answer

Question

Which of the following nonverbal cues typically indicates that the speaker is done talking?

Correct answer

nodding
raising the index finger
using a rising pitch
leaning back

Explanation

Leaning back usually signals that the speaker is finished talking. Nodding tells that the speaker is to continue talking;
raising the index finger indicates the speaker is not done talking; and using a rising pitch signals a question.

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Q7

Categorise

Question

Match the verbal cues with their meanings.

Correct answer

A speaker is yielding the floor.

“And that’s why I feel the way I do.”

“That’s it.”
A speaker is encouraged to continue talking.

“Go on.”
“Right. Yeah.”

Explanation

The statements “And that’s why I feel the way I do.” and “That’s it.” tell that the speaker is relinquishing the floor to the
next speaker, or that another person may comment. The statements “Go on.” and “Right. Yeah.” indicate that the spe
aker should continue talking.

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Q8

Single Answer
Passage
Situation: Ellen and Hanna met at a seminar. Ellen has just arrived home when the phone rings.

Ellen: Hello, this is Ellen speaking.

Hanna: Hi, Ellen. This is Hanna. Do you remember me from the English Literature seminar?
Ellen: Oh, yes, of course. How can I help you, Hanna?
Hanna: Uhm.. I was wondering if you’re free on Friday evening. There’s a poetry reading at Tate’s coffee shop. Many
literature enthusiasts will be there, too.
Ellen: (pauses for a second) I don’t have any plans yet. I’d love to come.
Hanna: Great! It starts at 6 pm. So, I’ll see you there?
Ellen: Yeah. I’m looking forward to it. Bye.
Hanna: Bye.

Question

Identify the purpose of communication in the dialogue.

Correct answer

information
regulation
social interaction
motivation

Explanation

The dialogue shows an interaction between two participants who are talking on the phone. Inviting someone and acc
epting an invitation are examples of social interaction.

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Q9

Single Answer

Question

Why is it important to regulate or control the flow of conversations or the speaking of a participant?

Correct answer

so only meaningful ideas are shared

so a speaker can hog the floor
so constant interruptions do not happen
so one of the participants can show power or authority

Explanation

In conversations, one reason for regulation or control is so that constant interruptions do not occur. When participants
continuously cut in or butt in when someone is speaking, communication breakdown can happen.

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Q10
Single Answer
Question

The members of the Science Club are having a meeting for the upcoming Science Week celebration. Mark has many
ideas for their science booth. He wishes to take the floor, but he does not want to interrupt the speaker. What can Ma
rk do to signal that he has something to say?

Correct answer

He can say softly, “I have better ideas than that.”

He can wave his hand.
He can lean back then roll his eyes.
He can make eye contact, purse his lips, and lean forward.

Explanation

Since Mark does not want to interrupt the speaker, he can use nonverbal cues to signal that he wishes to speak next.
He can do this by making eye contact with the speaker, pursing his lips, then leaning forward.

Functions of Communication, Oral Communication in Context

Motivation

 Lesson5 chapters
 Questions
Q1

Exact Value

Question

_ is a function of communication that aims to encourage others to take action in order to accomplish a desired goal.

Correct answer

Motivation

Explanation

Motivation is a function of communication that stimulates others to take action in order to accomplish a desired goal.

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Q2

Single Answer

Question

Which of the following is not a function of communication?

Correct answer

regulation
motivation
social interaction
collaboration

Explanation

Collaboration refers to the action of working with others to achieve or do something; it is not a function of communicat
ion.

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Q3

Single Answer

Question

Which of the following statements is true about communication?

Correct answer

It is just a one-way process.

It is only used to motivate others.
It is a cooperative activity.
It does not serve a purpose.

Explanation

Communication is a cooperative activity; it requires a sender and a receiver. It is a two-way process that involves givi
ng and receiving of information. The rest of the statements are false.

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Q4

Single Answer

Question

Which of the following statements encourages someone?

Correct answer

“Keep it up!”
“Too bad.”
“Is that the best you can do?”
“What a waste of time!”

Explanation

This statement is motivating since it encourages someone to continue the good thing that he or she is doing.

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Q5
Single Answer
Question

Which of the following is a nonverbal gesture that can indicate motivation?

Correct answer

raising an eyebrow
giving a thumbs-up
clenching the fist
tapping the fingers

Explanation

A thumbs-up can convey approval or a job well done. Raising an eyebrow can signal surprise, sarcasm, or disbelief; c
lenching the fist can indicate aggression or anger; and tapping the fingers can signal frustration or boredom.

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Q6

Single Answer

Question

Which of the following is not an example of motivation in the workplace?

Correct answer

holding a meeting to recognize individual and group achievements

sending an e-mail highlighting an employee’s good work
explaining the company policies to new employees
posting an announcement about an employee’s promotion

Explanation

Explaining the company policies is not motivational. Holding a meeting to recognize individual and group achievemen
ts, sending an e-mail highlighting an employee’s good work, and posting an announcement about an employee’s pro
motion are ways of communication that build motivation in the workplace.

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Q7

Single Answer

Passage
Teacher: You seem upset by your exam result, Grace.
Grace: Yes, ma’am. I can’t believe how poorly I did.
Teacher: Let’s see if together we can find ways to help you do better on the next exam. Tell me, how did you prepare
for the exam?
Grace: Well, I reread the lessons and reviewed my notes.
Teacher: Those are good techniques. But, perhaps you can do other study techniques like making flash cards and st
udying with your friends so you can quiz each other.
Grace: Yes, I can try those.
Teacher: Okay. Let’s see how they work out for the next exam. Don’t be too hard on yourself, Grace. Just study hard
er and prepare better next time.
Grace: Okay. Thanks for your help, ma’am.
Question

Identify the teacher’s purpose of communication in the dialogue above.

Correct answer

social interaction
motivation
regulation
evaluation

Explanation

The teacher aimed to motivate her student in the conversation.

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Q8

Single Answer

Passage
Allow me to share a brief story with you.

One stormy night as I was driving home from a party, I lost control of my wheel, and my car fell down a cliff. I didn’t re
member much about what happened that night since I was so drunk. All I knew was that when I woke up in the hospit
al, I couldn’t feel my hands anymore.

I felt the world was closing in on me. It was like I was put into a deep trance, and my brain couldn’t get hold of my bod
y. I was told that my hands suffered severe nerve damage. The truth then dawned on me—as painful as it could be, I
knew that I could no longer write. I couldn’t bear to think of what my life would be after what happened. Writing was m
y life. How could a person go on after losing the only thing he knew he does best? I felt hopeless.

Ever since the accident, I was so consumed with my misery that I failed to see how blessed I still am. I realize now th
at life is beautiful no matter what the circumstances are. I may not be able to use my hands, but I still have my feet. I
can still take a walk, go to places, and explore the beauty this world has to offer. I used to believe that I had everythin
g I needed back then, only to discover now that I just had everything I wanted.

It’s always a matter of seeing things. How you live your life depends on how you see life. Yes, life may not be fair, but
dwelling on that wouldn’t get you anywhere. Some people say life is a glass half full while others say it’s a glass half e
mpty. I say I’m just grateful for the glass.

Question

Read the given passage above then identify the speaker’s purpose.

Correct answer

social interaction
ambition
motivation
information

Explanation
The speaker’s purpose in delivering the speech is to motivate people.

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Q9

Multiple Choice

Question

Ms. Rojas works as an office manager. She notices that one of the employees, Mr. Gomez, has been coming in late f
or the past few days. She asks Mr. Gomez for an explanation and finds out that he is unmotivated for he feels that he
is not growing in his current job. Mr. Gomez has been with the company for five years now.

Which of the following can Ms. Rojas do to help motivate Mr. Gomez?

Correct answer

Scold Mr. Gomez in front of the other employees.

Listen genuinely to Mr. Gomez to find out what he wants.
Send a reprimand letter to Mr. Gomez for his tardiness.
Let Mr. Gomez know that that he is valuable to the company.

Explanation

These ways can help motivate Mr. Gomez. Ms. Rojas can listen attentively and genuinely to Mr. Gomez, so she can k
now his goals. She can also tell Mr. Gomez that he is making a difference and that he is valuable to the company. Sc
olding Mr. Gomez and giving him a reprimand letter will not motivate him.

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Q10

Categorise

Question

Match the verbal cues with their purposes.

Correct answer

regulation

“That’s it. Thank you.”

social interaction

“Hi! How have you been?”

motivation

“Go for it!”

“I’m so proud of you.”

Explanation

When a speaker says “Go for it!” and “I’m so proud you.” his or her purpose is to motivate someone. “That’s it. Thank
you.” is used when the speaker wants to regulate or control the flow of conversation. This signals that the speaker is f
inished speaking. “Hi! How have you been?” is commonly used for social interaction
Functions of Communication, Oral Communication in Context
Information

 Lesson5 chapters
 Questions
Q1

Exact Value

Question

_ refers to knowledge or facts about a certain subject.

Correct answer

Information

Explanation

Information is defined as knowledge or facts about a certain subject (e.g., event, person, situation).

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Q2

Single Answer

Question

Which of the following is not a characteristic of good information?

Correct answer

accurate
reliable
factual
complicated

Explanation

Good information must be accurate, reliable, and factual. It should be easy to understand, not complicated.

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Q3

Single Answer

Question

Who among the following can you get reliable information about the country’s economy?

Correct answer

an unemployed neighbor
a history teacher
an economic analyst
a street vendor

Explanation

An economic analyst conducts research, assesses economic data, and develops models to address economic proble
ms. He or she is a reliable source of information about the country’s economy.

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Q4

Single Answer

Question

Which of the following is an example of an informative business meeting?

Correct answer

coworkers talking about their personal problems

an employee discussing marketing strategies to improve the company’s sales
an employer reprimanding an employee for tardiness
an employee sharing his goals in life with a coworker

Explanation

An employee who is discussing marketing strategies to improve the company’s sales is engaging in an informative bu
siness meeting. The rest of the items do not show informative business meetings.

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Q5

Single Answer

Question

What is the speaker’s purpose in the following dialogue?

Randy: What’s the weather like outside?

Mina: It’s a sunny day at the moment. But, according to the weather forecast, there's 70% chance of rain today.

Correct answer

regulation/control
information
social interaction
emotional expression

Explanation

The speaker’s purpose is to ask for information about the weather. The addressee appropriately responded by giving
informative statements.
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Q6

Single Answer

Question

Ann will be delivering a memorized speech about the responsible use of social media. Which of the following informat
ion must not be included in her speech?

Correct answer

risks and benefits of social media

impact of social media on children and families
dos and don’ts on social media
how social media can make you cool

Explanation

This information is not relevant to the subject or topic of the speech, which is the responsible use of social media. Thu
s, this particular information must not be included in the speech.

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Q7

Single Answer

Question

Which of the following is not a good example of an effective and informative talk?

Correct answer

a talk about news writing given by an awarded journalist

a talk about online selling given by a convenience store owner
a talk about profiting from business given by a business tycoon
a talk about basketball plays and strategies given by a retired professional basketball coach

Explanation

To be effective and more informative, a talk about online selling should be given by an online seller who makes profit
from online selling, instead of a convenience store owner who does not have any or sufficient knowledge about online
selling.

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Q8

Single Answer

Question

Coworkers Sam, Ellen, and John are having a meeting about how to improve their workflow, so they can meet their d
eadline. They exchange and evaluate ideas, and eventually, they come up with a practical solution. What is the purpo
se of communication in this speech situation?
Correct answer

motivation
regulation/control
social interaction
information

Explanation

The coworkers need information to arrive at a solution to their problem. Thus, the function of communication in this sit
uation is for information.

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Q9

Single Answer

Question

Mr. Ignacio, a Literature professor, is giving a lecture about critical approaches to literature. At the end of his lecture,
he asks the class if they have any questions. Which of the following is not an appropriate and relevant question to obt
ain information?

Correct answer

“Can you tell us the main difference between the formalist and the reader-response criticisms?”
“How can you tell which is the best critical approach to use in a literary text?”
“Will you be giving us handouts for the lesson?”
“Can you use more than one critical approach in analyzing a literary text?”

Explanation

Unlike all the other questions, this question is not relevant. The response to the question will not yield an informative
discussion.

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Q10

Categorise

Question

Categorize the following speech situations according to function or purpose of communication.

Correct answer

social interaction

Carlo is introducing himself to his new classmate.

Kim greets her best friend and pays her a compliment.
information

Randy is presenting a business plan to a group of potential investors.

Trish gives an oral report about the effects of global warming.

Explanation

Presenting a business plan and giving an oral report aim to provide information, while introducing oneself and greetin
g or paying a compliment to someone initiate a social interaction.

Functions of Communication, Oral Communication in Context

Emotional Expression

 Lesson6 chapters
 Questions
Q1

Exact Value

Question

One of the characteristics that distinguishes humans from animals is their ability to communicate through _ expressio
n.

Correct answer

emotional

Explanation

The ability of humans to express their emotions, verbally and nonverbally, is one of the characteristics that distinguish
es them from animals.

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Q2

Exact Value

Question

A person is _ when he or she is excited, pleased, contented, or delighted.

Correct answer

happy

Explanation

When a person is happy, he or she is excited, pleased, contented, or delighted.

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Q3

Exact Value

Question

_ can be signaled by a loose posture, lowered or drooping eyes, slight pout, low pitch of voice, and long pauses.
Correct answer

Sadness

Explanation

Sadness can be signaled by a loose posture, lowered or drooping eyes, slight pout, low pitch of voice, and long paus
es.

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Q4

Categorise

Question

Categorize the following statements into their respective type of emotion.

Correct answer

Happy

"I feel like I am on top of the world!"

Sad

"I am so devastated to hear that."

Surprised

"Wow! I did not see that coming."

Angry

"I am so pissed right now!"

Explanation

I feel like I am on top of the world! (Happy)

I am so devastated to hear that. (Sad)

Wow! I did not see that coming. (Surprised)

I am so pissed right now! (Angry)

Humans experience different types of emotions. Scientific studies suggest that there are four basic human emotions
—happy, sad, surprised, and angry.

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Q5

Single Answer

Question

Which of the following situations does not involve any emotional expression?

Correct answer
reporting about the history of a country
narrating a personal experience
telling one’s thoughts after a reflection
defending a personal argument with a friend

Explanation

Emotions should go beyond telling information. Other statements include a personal experience, argument, and reflec
tion that may cause emotional changes for the speaker. Therefore, the statement that includes reporting does not req
uire emotions since it involves factual information.

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Q6

Single Answer

Question

Which of the following situations should involve emotional expression?

Correct answer

presenting the advantages and disadvantages of a product

evaluating an economy based on a specific standard
expressing gratefulness after accepting an award
enumerating the sponsors of the event

Explanation

Presenting, evaluating, and enumerating only require details. However, being grateful focuses on the emotion of the s
peaker during the event.

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Q7

Single Answer

Question

Which of the following is a common emotional expression when a student finds out that he received the highest score
even though he failed to study hard?

Correct answer

"Wow! I did not see that coming."

"That totally sucks!"
"I am so devastated to hear that."
"I feel so sad about it."

Explanation

Based on the situation, the student is more likely to feel surprised for getting the highest score because he did not stu
dy. All other statements express sadness.
Report errors
Q8

Single Answer

Question

Which of the following is a common emotional expression when an applicant finds out that he passed the job intervie
w?

Correct answer

Smile then exclaim, “Thank you!”

Smile then lower the head.
Smile then say, “I'm so sorry.”
Smile then shake the head slowly.

Explanation

The applicant must be happy for passing the interview. Although smiling is a common expression for happiness, lowe
ring the head and apologizing relate to sadness, and shaking the head conveys surprise or disagreement. Therefore,
the only appropriate expression that shows happiness is smiling, then exclaiming “Thank you!”

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Q9

Single Answer

Question

Mr. Rafael Paz was assigned to present the award to the most outstanding student of 2015. However, his presentatio
n confused the audience. Which of the following emotional expressions is the possible cause of confusion?

Correct answer

raising the voice while reading the recipient's name for emphasis
clapping while waiting for the recipient
smiling while giving the award
frowning then exclaiming “Really?” while reading aloud the recipient’s name

Explanation

As a presenter of an award, Mr. Paz is expected to show happiness. Frowning then exclaiming “Really?” while readin
g aloud the recipient’s name are not appropriate actions to the situation. All other actions convey happiness.

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Q10

Single Answer

Question

Edelyn Dagnalan, the class president, was advised by her teacher to be more approachable and friendly because so
metimes, her classmates misunderstand her actions. Which of the following must she not do to improve her classmat
es' impression of her?
Correct answer

Vary the tone of her voice so that others can tell her emotions.
Smile when approaching and greeting other people.
Brush off other’s ideas by saying statements such as “That’s a lousy idea!” and “You can do better
than that!”
Use phrases such as “Good job!” and “That is so kind of you!” in acknowledging the efforts of others.

Explanation

To improve her classmates’ impression of her, Edelyn can do the following: vary the tone of her voice so that others c
an tell her emotions; smile when approaching and greeting other people; and use phrases such as “Good job!” and “T
hat is so kind of you!” in acknowledging the efforts of others. However, she must not brush off other’s ideas and tell th
em that they have a lousy idea or that they can do better because she may be seen as a narrow-minded, an insensiti
ve, and an arrogant person.

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Types of Speech Context: Intrapersonal, Interpersonal, and Public Communication

 Lesson6 chapters
 Questions
Q1

Exact Value

Question

There are different types of speech context: intrapersonal, interpersonal, and _.

Correct answer

public, public speech context, public communication

Explanation

Public speech context involves a single speaker and an audience.

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Q2

Exact Value

Question

_ is a type of speech context in which only one participant acts as both the sender and the receiver of the message.

Correct answer

intrapersonal, intrapersonal communication

Explanation
Intrapersonal speech context involves one participant only who serves as both the sender and the receiver of the mes
sage.

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Q3

Exact Value

Question

_ communication is a kind of interpersonal communication that takes place between two participants.

Correct answer

Dyadic

Explanation

Dyadic communication is a kind of interpersonal communication which occurs between two participants who take turn
s as the sender (or speaker) and the receiver (or listener) in the interaction.

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Q4

Single Answer

Question

In a personality test, the following questions were asked:

Do you trust reason rather than feelings?

Do you find it difficult to get excited?

Do you usually plan your actions in advance?

To answer the test, what type of speech context should a respondent engage in?

Correct answer

intrapersonal
dyadic
small group
public

Explanation

To answer the given questions, a respondent must engage in a talk with oneself or intrapersonal communication. Onl
y the respondent can answer the questions truthfully through reflection and evaluation of himself or herself.

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Q5

Categorise

Question
Classify the given situations according to speech context.

Correct answer

Intrapersonal

A student is listing down topics for his research paper.

A child is thinking about her favorite food.
Interpersonal

A student is talking to her partner about their thesis.

Public

A senator is giving a privilege speech.

Explanation

A student who is brainstorming topics and a child who is thinking about her favorite food are communicating with the
mselves through intrapersonal communication. A student talking to her partner is participating in an interpersonal com
munication. A senator who is delivering a privilege speech is engaging in public communication.

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Intimate and Casual Speech Styles

 Lesson7 chapters
 Questions
Q1

Exact Value

Question

_ is a type of speech style used between or among participants who have a very personal relationship.

Correct answer

Intimate, Intimate speech style

Explanation

An intimate speech style is used by participants who share a very close relationship.

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Q2

Single Answer

Question

What speech style is appropriate to use between friends who are chatting about their dance number?
Correct answer

intimate
casual
formal
consultative

Explanation

When engaging in an informal conversation like chatting with a friend, a casual speech style is appropriate to use.

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Q3

Single Answer

Question

Which of the following is not an example of a casual speech style?

Correct answer

Hi, sweetheart!
Watcha doin’?
That’s dope!
Wanna come?

Explanation

Sweetheart is a term of endearment used between two persons who have an intimate relationship; thus, it is not an e
xample of a casual speech style.

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Q4

Single Answer

Question

Which of the following requires an intimate speech style?

Correct answer

students chatting in the canteen

teenagers teasing each other
neighbors talking about their dogs
best friends sharing their problems

Explanation

Best friends sharing problems with each other imply a very close personal relationship; thus, an intimate speech style
must be used. The rest of the situations require a casual speech style.
Report errors
Q5

Single Answer

Question

The following participants may use an intimate speech style except _.

Correct answer

Mr. Sanchez (employer) and Ms. Alejo (employee)

Ramon (husband) and Liza (wife)
Jessica and Karen (best friends)
Kat and Nina (close siblings)

Explanation

An intimate speech style is appropriate to use when the participants have a very close relationship such as between h
usband and wife, best friends, and close siblings. An employer and an employee require a casual speech style.

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Q6

Categorise

Question

Categorize the following statements according to speech style.

Correct answer

Intimate

Babe, would you give me some money?

Do you want to come, hon?
Casual

Gimme some cash, please.

Wanna come?

Explanation

Intimate speech style is characterized by private language like pet names, while casual speech style uses short uttera
nces and nonstandard words.

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Q7

Exact Value

Question

Identify the type of speech style used in this statement:

Oh well, I s’pose you can’t have ‘em all, yeah?

Correct answer

casual, casual speech style

Explanation

The statement uses a casual speech style as illustrated by nonstandard words like s’pose for suppose and em for the
m.

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Q8

Categorise

Question

Categorize the following situations according to speech style involved.

Correct answer

Intimate

talking with your mother about your crush

telling your goals to your best buddy
Casual

chatting online with a stranger

asking a classmate about her summer vacation

Explanation

Talking with your mother about your crush and telling your goals to your best buddy require an intimate, very close rel
ationship. On the other hand, chatting online with a stranger and asking a classmate about her summer vacation appl
y to casual conversations.

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Q9

Single Answer

Question

Venus, who is 16 years old, does not understand why her parents did not allow her to go to her friend’s sleepover. Sh
e wants to tell them how she feels, so she asked to have a heart-to-heart talk with them. Which of the following state
ments is appropriate to use in Venus’s talk with her parents?

Correct answer

Oh, c’mon! What’s the deal folks?

I’m just really sad. It’s like kindergarten all over again.
OMG! That’s redonkulus!
That sleepover is to die for!
Explanation

Venus can use this statement to reveal her feelings to her parents. Saying It’s like kindergarten all over again implies
that something happened during kindergarten and this event may only be known to Venus and her parents. All other
statements are examples of casual speech.

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Q10

Single Answer

Passage
Anna: Kate? Do you think someday we can be like them?

Kate: Like what? With families and a home?

Anna: Yeah, with a mom and a dad, a permanent roof over our heads . . . If only that accident didn’t . . . Oh, I wish th
ey were still alive.

Kate: Me, too. But at least we still have each other, right? I’ll always be here for you, kiddo.

Anna: I know. I don’t know what I’ll do without you.

Kate: You’ll never have to worry about that.

Question

What speech style is involved in the dialogue and what relationship do the participants have?

Correct answer

intimate: between mother and daughter

casual: between two friends
intimate: between siblings
casual: between acquaintances

Explanation

It can be inferred from the dialogue that the participants have a very close relationship. They are probably siblings as
signaled by the pet name kiddo, and by context clues such as having a mom and dad and roof over their heads. Ther
e is also no need for complete statements because they share a private or personal experience of a particular event (i
.e., their parents’ accident)

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Consultative and Formal Speech Styles

 Lesson6 chapters
 Questions
Q1

Exact Value
Question

This style is characterized by lack of listener participation. Only the speaker is the source of information.

Correct answer

formal, formal style

Explanation

In formal style, there is little or no element of listener participation. Interruptions are not allowed, so only the speaker i
s the source of information.

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Q2

Single Answer

Question

Which of the following speech styles is considered the most operational?

Correct answer

intimate
casual
consultative
formal

Explanation

The consultative style is considered the most operational since it is used in interactions that lead to a result or an outc
ome.

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Q3

Exact Value

Question

A student who is delivering a valedictory speech is using a _ speech style.

Correct answer

formal

Explanation

A valedictory speech is delivered during a graduation ceremony, which is a formal occasion. Hence, a student who is
delivering a valedictory speech is using a formal speech style.

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Q4
Single Answer
Question

Which of the following is not a characteristic of a consultative style?

Correct answer

Sentence structures are complex.

Interruption is allowed.
The listener gives feedback.
Something is achieved in the end.

Explanation

Sentence structures are not complex in this style since it is only used in semiformal situations, where ordinary conver
sations or routine transactions take place.

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Q5

Single Answer

Question

Which of the following speech situations requires a consultative style?

Correct answer

a bank manager meeting with a client

a professor delivering a lecture
a mayor giving opening remarks
a student inviting a classmate

Explanation

A bank manager meeting with a client requires a consultative style. A professor delivering a lecture and a mayor givin
g opening remarks use a formal style, while a student inviting a classmate uses a casual style.

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Q6

Single Answer

Question

Which of the following statements is an example of a formal style?

Correct answer

“Hey, Mr. Perez!”

“Nice meeting you, Mr. Perez!”
“It is a pleasure to meet you, Mr. John Perez.”
"I can’t believe I’m actually talking to you, Mr. Perez.”
Explanation

The statement uses a formal style as illustrated by the use of formal language. The rest of the statements, which use
informal language, are examples of casual style.

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Q7

Single Answer

Question

Mr. Cue, a science teacher, has completed his research on quantum physics. In which of the following speech situati
ons would require him to use a formal style?

Correct answer

discussing his research with a colleague

talking to his academic supervisor about his achievement
presenting his research in a conference
consulting an expert on quantum physics

Explanation

A conference is a formal situation; hence, it requires a formal style. All other situations involve consultative style.

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Q8

Single Answer

Question

Ms. Aguilar has been invited to be a guest speaker at a graduating ceremony in Mariano University. Which of the follo
wing lines is an appropriate introduction in her commencement speech?

Correct answer

"Good morning, folks! It is just wonderful to be here on this very special day.”
“Hello, graduates! This is it! The day you’ve been waiting for!”
“To the graduates, their family, and friends, this is a momentous occasion for all of you, isn’t it?”
"Members of the faculty, parents, guests, and graduates, I am honored to be with you today at your
commencement from one of the top universities in the country.”

Explanation

Delivering a commencement speech involves a formal style. Only this statement uses a formal style; the rest of the st
atements use a casual style.

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Q9
Single Answer

Question
Why is the consultative style considered the most operational style among the five types of speech style?

Correct answer

because it involves a two-way participation

because it leads to an outcome or result
because it is used in semiformal situations
because it is the most common style

Explanation

Among the five types of speech style, the consultative style is the most operational since it is designed to achieve an
outcome or result. It is used in semiformal situations where a speaker needs to provide background information beca
use the listener (or addressee) may not be able to understand without it.

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Q10

Categorise

Question

Categorize the following speech situations as consultative or formal.

Correct answer

Consultative Speech Style

asking for information from a school registrar

mapping out marketing strategies with your boss
Formal Speech Style

broadcasting news for TV

introducing a diplomat as a guest speaker

Explanation

Asking for information from a school registrar and mapping out marketing strategies with your boss require a consulta
tive style wherein the speaker provides information because the listener (or addressee) may not be able to understan
d without it. In turn, the listener participates continuously by giving feedback. Broadcasting news for TV and introducin
g a diplomat as guest speaker use a formal style wherein listener or audience participation is missing or lacking.

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Frozen Speech Style

 Lesson5 chapters
 Questions
Q1

Exact Value
Question

The _ speech style is the most formal style among the types of speech style.

Correct answer

Frozen

Explanation

The frozen speech style is the most formal style. It is used in very formal situations.

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Q2

Single Answer

Question

The following are statements that use the frozen speech style except _.

Correct answer

"I solemnly pledge to practice my profession faithfully.”

“I now pronounce you husband and wife.”
“I love you with all my heart, babe.”
“Our Father, Who art in Heaven.”

Explanation

This statement uses an intimate style which is signaled by the word “babe.” The rest of the statements, which are fixe
d expressions, use the frozen style.

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Q3

Single Answer

Question

Which of the following statements is true about the frozen speech style?

Correct answer

It is usually used in private.

It does not need to use correct grammar.
It uses words that signal intimacy.
It uses prescribed and highly formal language.

Explanation

The frozen speech style requires the use of prescribed and highly formal language. The rest of the statements descri
be the intimate style.
Report errors
Q4

Single Answer

Question

Which of the following is a fixed or stock expression?

Correct answer

“This is so exciting!”
“It is raining very heavily outside."
”Going out?”
“You have the right to remain silent.”

Explanation

This statement, which is part of the Miranda rights or Miranda warning, is a stock expression used by police officers t
o a person whom they are arresting. The rest of the statements are not stock expressions.

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Q5

Single Answer

Question

Which of the following statements is not appropriate to use in a courtroom?

Correct answer

“Keep it up!”
“I object, your Honor.”
“Will the defendant please rise.”
“How do you plead?”

Explanation

This statement uses the casual style. It is informal and is used to encourage someone (usually a person who is close
to you) to continue doing the good job he or she is doing now. The rest of the statements, which are stock expression
s, are appropriate to use in a courtroom.

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Q6

Single Answer

Question

Identify the type of speech style used in the following statement:

“Hey, check this out! Isn’t this awesome or what?”

Correct answer

intimate
formal
frozen
casual

Explanation

This statement, which uses informal language, is an example of the casual style.

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Q7

Single Answer

Question

President Benigno Aquino III is hosting a state dinner at the Malacañang Palace in honor of the visiting US President
Barack Obama. Which of the following speech styles must be used on the occasion?

Correct answer

intimate
casual
formal
frozen

Explanation

A state dinner is a formal event; thus, a formal style must be used.

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Q8

Single Answer

Question

Which of the following speech situations requires a frozen style?

Correct answer

chatting with a friend

taking an oath
delivering a valedictory speech
consulting a doctor

Explanation

Oath taking is a very formal situation. When reciting an oath, the frozen style is used. Chatting with a friend uses the
casual style, delivering a valedictory speech involves the formal style, and consulting a doctor uses the consultative st
yle.
Report errors
Q9

Categorise

Question

Categorize the following speech situations according to speech style.

Correct answer

intimate

a husband talking to his wife

casual

a student chatting with a classmate

consultative

a client having a meeting with her lawyer

formal

a professor giving a lecture

frozen

a priest officiating a wedding

Explanation

A professor giving a lecture uses the formal style, a client having a meeting with her lawyer applies the consultative st
yle, a husband talking to his wife employs the intimate style, a priest officiating a wedding uses the frozen style, and a
student chatting with a classmate applies the casual style.

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Q10

Categorise

Question

Identify the most appropriate speech style to use given the following participants who are engaged in a conversation
or are involved in a particular speech situation.

Correct answer

intimate

boyfriend and girlfriend

casual

girl and new neighbor

consultative
bank teller and potential depositor
formal

commencement speaker and graduating students

frozen

citizenship judge and immigrants

Explanation

A boyfriend and a girlfriend, who have a very close relationship, use the intimate style. A girl and a new neighbor, wh
o are acquaintances, use the casual style. A bank teller and a potential depositor use the consultative style wherein t
he conversation usually leads to an outcome or result (e.g., given the information from the bank teller, the depositor w
ill open a bank account). A commencement speaker, who is addressing a group of graduating students, uses the for
mal style. A citizenship judge, who is presiding an oath-taking ceremony of immigrants, uses the frozen style.

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Types of Speech Act: Locution, Illocution, and Perlocution

 Lesson5 chapters
 Questions
Q1

Exact Value

Question

_ is also known as the effect of the utterance toward the addressee. This involves a change in the addressee’s behav
ior, attitude, or feelings.

Correct answer

Perlocution, perlocutionary act

Explanation

A perlocutionary act refers to the effect or consequence of an utterance. It gets the addressee to do something by say
ing something.

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Q2

Exact Value

Question

A _ act refers to the act of saying something or the actual words spoken.

Correct answer

locutionary
Explanation

Locutionary act refers to the act of saying something or the actual words spoken.

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Q3

Exact Value

Question

_ is a type of illocutionary act that commits a speaker to some future course of action such as offering and promising.

Correct answer

Commissive, commissives

Explanation

Commissive is an illocutionary act that compels a speaker to do some future action such as offering and promising.

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Q4

Single Answer

Question

Which of the following situations will require a speaker to perform a locutionary act?

Correct answer

a leader hopes to make a difference

a leader wants to take a break
a leader needs to listen to his followers
a leader wants to say he is tired after a long day

Explanation

Locution is the utterance a speaker makes. A speaker who says he is tired is performing a locutionary act. The rest of
the choices do not require an utterance.

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Q5

Single Answer

Question

Which of the following utterances is not an example of a directive illocutionary act?

Correct answer

“I am not feeling well.”

“Finish the activity.”
“Close the window!”
“Fasten your seatbelt.”

Explanation

Directive is an illocutionary act that gets an addressee to do something. Finish, close, and fasten are instructional or c
ommand words, which require the addressee to perform an action.

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Q6

Single Answer

Question

Which of the following statements is not an example of a declaration?

Correct answer

“You are now responsible for managing the team.”

“I am happy that you are the teacher!”
“You are promoted as a secretary.”
“I assign you to be the auditor.”

Explanation

A declaration is an illocutionary act of changing the status of something. All statements declare a new position or cha
nge in status except the statement “I am happy that you are the teacher” since it is an expressive.

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Q7

Single Answer

Question

Identify the speaker’s intention in making the following statement: “I got a low grade in my exam.”

Correct answer

assertive
directive
commissive
expressive

Explanation

The speaker’s intention is assertive; that is, he or she is simply stating information about his or her grade in the exam.

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Q8
Single Answer
Question

Mr. Romar is hosting the youth conference in their school. After the presentation of the speaker, he recaps the lecture
by asking the audience, “What are the important points of the speaker?”

Which of the following is not an expected perlocutionary act from the audience?

Correct answer

“We will remember them.”

“Use your passions as tools for change.”
“Welcome failures, but help yourself to learn to succeed."
“The voice of the youth matters.”

Explanation

The illocutionary act is directive; that is, Mr. Romar is asking the audience to give the answers to his question. All stat
ements show that the intention of Mr. Romar was fully understood except for the statement “We will remember them.”
This statement shows that the audience did not fully understand Mr. Romar’s intention and that they did not bring the
expected perlocutionary act.

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Q9

Categorise

Question

Categorize the following utterances into their corresponding category of illocutionary act.

Correct answer

Assertive

"My favorite food is spaghetti."

Directive

"Please pass the salt and pepper."

Commissive

"I'm going to prepare dinner tonight."

Expressive

"Congratulations on your graduation!"

Explanation

The illocutionary act in “My favorite food is spaghetti” is stating. Hence, it is assertive. The illocutionary act in “Please
pass the salt and pepper” is asking/requesting. Hence, it is directive. The illocutionary act in “I’m going to prepare din
ner tonight” is planning. Hence, it is commissive. The illocutionary act in “Congratulations on your graduation!” is cong
ratulating. Hence, it is expressive.

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Q10
Single Answer

Question

John was watching TV when his mother arrived from the market. Upon entering the door, she says, “These bags are
so heavy!” What do you think should be the perlocutionary act for the speech act to be successful?

Correct answer

John will stop watching TV and help his mother.

John will continue watching TV and ignore his mother.
John will turn off the TV and scold his mother.
John will look at the TV but praise his mother.

Explanation

John’s mother (speaker) wants him to help her with the heavy bags she was carrying. The speech act will be success
ful if John stops watching TV and helps his mother with the bags

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Nomination and Restriction

 Lesson6 chapters
 Questions
Q1

Exact Value

Question

It refers to the act of allowing or inviting a participant to join a discussion.

Correct answer

Nomination, nominating

Explanation

Nomination refers to the act of allowing or inviting a participant to join a discussion.

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Q2

Single Answer

Question

Speakers who are assigned to control the flow of the conversation are called _ authorities.

Correct answer
higher
lower
mediocre
highest

Explanation

Speakers who are assigned to control the flow of the conversation are called higher authorities.

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Q3

Single Answer

Question

These are the factors to consider when nominating or restricting participants.

Correct answer

social status and environment

social relationships and environment
social class and location
social context and location

Explanation

Social relationships and environment are the factors to consider when nominating or restricting participants.

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Q4

Single Answer

Question

Which of the following actions does not refer to nomination?

Correct answer

calling a participant’s name

pointing at a participant
ignoring a participant raising his hand
announcing that it is time to ask questions

Explanation

A speaker who ignores a participant raising his hand is an act of restriction.

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Q5

Single Answer
Question

Which of the following should a lower authority practice in a conversation?

Correct answer

Wait for his turn to speak.

Be silent event when asked to participate in a conversation.
Nod enthusiastically until a compliment is received.
Pretend to be listening to the discussion and react if name is called.

Explanation

A lower authority should wait for his or her turn to speak in a conversation.

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Q6

Single Answer

Question

The following situations refer to the setting of the discussion except _.

Correct answer

an applicant in a panel interview

students on a debate
a teacher playing the role of the higher authority
a reporter asking a politician for comments

Explanation

The situation “a teacher playing the role of the higher authority” refers to social relationships.

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Q7

Single Answer

Question

Which of the following statements should be used when restricting participants from joining a conversation?

Correct answer

“Go out!”
“Shut up!”
“Let me finish first then I’ll answer your question.”
“Stop asking irrelevant questions.”

Explanation
Keep in mind that the speaker should restrict participants from joining the discussion politely or professionally, thus sa
ying, “Let me finish first then I’ll answer your question.”

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Q8

Single Answer

Question

While Mr. Ronald is facilitating a seminar, he notices that the members of the audience keep on giving comments des
pite not being called. What could be the problem in this situation?

Correct answer

Mr. Ronald is not the right authority in the group communication.

The members of the audience do not understand their roles in the conversation.
The topic is not interesting.
Mr. Ronald does not call them by their names.

Explanation

The members of the audience are not aware that they should only give comments or ask questions when they are no
minated to join the discussion.

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Q9

Single Answer

Question

Sir Ralph is discussing the rock cycle. James, his student, interrupts him by saying something about the various types
of rocks. Which of the following is the appropriate way to express an interest in joining or participating in a discussion
?

Correct answer

Raise your hand.

Roll your eyes.
Cross your arms.
Clap your hands.

Explanation

A lower authority should wait for his or her turn to speak so as not to interrupt the higher authority. James could have
raised his hand to call Sir Ralph’s attention that he wants to say something.

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Q10

Single Answer

Question
Participant A and Participant B are in a debate. While Participant A is stating her arguments, Participant B interrupts h
er and starts to enumerate his rebuttal. Which of the following should a debate moderator do?

Correct answer

Tell Participant A to stop talking.

Remind Participant A of the time limit.
Tell Participant B to leave the floor.
Remind Participant B to wait for his turn.

Explanation

In a debate, participants take turns in speaking. When a participant stops talking, it signals that the other is now allow
ed to speak

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Turn-taking

 Lesson6 chapters
 Questions
Q1

Exact Value

Question

It refers to the process in which a participant stops speaking and yields the floor to another participant so he or she co
uld begin to speak.

Correct answer

Turn-taking

Explanation

Turn-taking refers to the process in which a participant stops speaking and yields the floor to another participant, so h
e or she could begin to speak.

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Q2

Exact Value

Question

It refers to the opportunity given to a speaker to talk.

Correct answer

Turn

Explanation
Turn refers to the opportunity given to a speaker to talk.

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Q3

Single Answer

Question

Which of the following set of words refer to turn-taking acts?

Correct answer

keep-turn, release-turn, take-turn

my-turn, your-turn, their-turn
first-turn, second-turn, third-turn
keep-turn, your-turn, second-turn

Explanation

There are three turn-taking acts, namely, keep-turn, release-turn, and take-turn.

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Q4

Single Answer

Question

Which is true about release-turn?

Correct answer

It suggests that the speaker is ready to yield the floor to another participant.
It suggests that another participant can take the role of the speaker.
It suggests that a speaker must not stop until he or she fulfills his or her purpose.
It suggests that a speaker wants to take the floor.

Explanation

Release-turn suggests that the speaker is ready to yield the floor to another participant.

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Q5

Single Answer

Question

Which of the following does not indicate that a speaker is about to release his turn?

Correct answer

pausing for three seconds

calling someone to answer a question
using expressions such as “I will check on it”
pointing his hand to the direction of the next speaker

Explanation

Using expressions such as “I will check on it” indicates that a speaker is not yet ready to release his turn.

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Q6

Single Answer

Question

Which of the following nonverbal cues does not imply an intention to take the turn in a conversation?

Correct answer

nodding to show recognition before explaining

pointing at the direction of the new speaker
clapping after the speaker’s speech
raising one’s hand

Explanation

When a participant takes the turn in a conversation, he or she intends to become the next speaker. Clapping after the
speaker’s speech does not indicate that a participant wants to take the turn.

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Q7

Single Answer

Question

Which of the following verbal cues imply that a speaker wants to keep his turn?

Correct answer

The speaker asks questions to the participants.

The speaker exclaims “I didn’t see that coming!”
The speaker says “Also, I think they should have . . .”
The speaker commends the participants.

Explanation

Saying “Also, I think they should have . . .” implies that the speaker wants to keep his turn.

Report errors
Q8
Single Answer
Question

In an interview, Sheila always interrupts the interviewer even if the interviewer is not yet done with what he or she is s
aying. Which of the following should you advise Sheila to do?

Correct answer

Answer right away when a question sounds familiar.

Share related topics if they ring a bell.
Interrupt when she wants to say something.
Wait for the interviewer to finish what he or she is saying.

Explanation

Sheila should wait for the interviewer to finish what he or she is saying before she speaks.

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Q9

Single Answer

Question

The moderator of a panel discussion noticed that nobody among the participants would want to share their thoughts.
What should the moderator do to solve this issue?

Correct answer

Change the theme of the panel discussion to stimulate their interest.

Limit his questions into three and wait until they speak.
Talk about their favorite topics.
Call them by their names and ask for their opinion.

Explanation

To encourage participants to share, the moderator may call them by their names and ask for their opinion.

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Q10

Single Answer

Question

In a debate, even before Participant A finished enumerating her claims, Participant B proceeded to mention his count
erclaims. Which of the following actions should Particpant A do to indicate that she is keeping her turn?

Correct answer

Let Participant B state his counterclaims.

Tell Participant B to shut up.
Cross her arms to indicate that she is annoyed with Participant B.
Say “I acknowledge your opinion, but I would like to emphasize . . .”

Explanation

Participant A indicates that she wants to keep her turn by saying “I acknowledge your opinion, but I would like to emp
hasize . . .”

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Topic Control and Topic Shifting

 Lesson6 chapters
 Questions
Q1

Exact Value

Question

It refers to the main message in a conversation.

Correct answer

Topic

Explanation

The topic refers to the main message in a conversation. It is introduced by the main speaker.

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Q2

Single Answer

Question

This occurs when the speaker intentionally or unintentionally changes the topic of the conversation.

Correct answer

topic
topic control
topic shifting
topic limit

Explanation

Topic shifting occurs when the speaker intentionally or unintentionally changes the topic of the conversation.

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Q3

Single Answer
Question

This happens when the speaker manipulates the discussion to maintain its flow without changing the topic.

Correct answer

topic control
topic shifting
topic change
topic speaking

Explanation

Topic control happens when the speaker manipulates the discussion to maintain its flow without changing the topic.

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Q4

Single Answer

Question

Which of the following responses answers the given question by speaking topically: Who among the candidates is the
most eligible for the presidential position in the student council elections?

Correct answer

I think Marilyn is the most eligible among the candidates.

I think the newly elected president should make reforms in the school’s policies.
I think the student council should create more extracurricular programs for the students.
I think the incoming president should solve problems that are yet to be addressed.

Explanation

The statement “I think Marilyn is the most eligible among the candidates” answers the question by speaking topically
because the idea develops and sticks within the context of the situation.

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Q5

Single Answer

Question

Which of the following statements will be helpful in shifting the topic back to the original flow of the conversation?

Correct answer

“Let me think about the solution to that.”

“I couldn’t agree more!”
“I wonder what is happening.”
“As I have mentioned earlier, there is . . .”
Explanation

Speakers may use statements to lead the members to return to the original topic, such as “As I have mentioned earlie
r, there is . . .”

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Q6

Single Answer

Question

The following statements describe topic shifting except _______.

Correct answer

A speaker introduces a new topic when he or she is not familiar or not interested with the topic being
talked about.
It can be intentional or unintentional.
The speaker manipulates the flow of conversation.
There are two ways on how to shift a topic: speaking topically and speaking on the topic.

Explanation

The statement “The speaker manipulates the flow of conversation” describes topic control, not topic shifting.

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Q7

Single Answer

Question

Which of the following statements does not refer to topic control?

Correct answer

Let’s discuss what you will do in the school’s Foundation Day.

As I was saying, we have to finish this plan first before coming up with a new one.
Going back to what I said earlier, there is a slim chance that the candidate will win the elections.
Oh, yes, I remember that film!

Explanation

The statement “Oh, yes, I remember that film!” does not indicate that the speaker is trying to control the flow of conve
rsation by trying to keep the participants from moving away from or changing the topic.

Report errors
Q8

Single Answer

Question
Levi encounters a participant who has a habit of speaking on the topic. What should she do to stick to the goal of the
discussion?

Correct answer

Restate the participant’s answer then ask questions.

Be direct and say that those topics will not be entertained in the discussion.
Recognize the answer, provide a brief comment, and transition to the main topic.
Ignore the participant.

Explanation

Levi should recognize the answer, provide a brief comment, and transition to the main topic. This shows that she is in
control of the flow of the discussion.

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Q9

Single Answer

Question

The speaker asks the participants to reflect on the movie that they have just watched. He says, “Which scene perfectl
y depicts the plight of the main character?”

Which of the following responses answers the given question by speaking on the topic?

Correct answer

The second scene perfectly depicts the plight of the main character.
The plight of the main character is depicted in the scene where the confrontation happened.
The main character’s plight was perfectly depicted in the third scene.
The main character’s evil nature is the cause of his plight.

Explanation

The statement “The main character’s evil nature is the cause of his plight” is classified as speaking on the topic becau
se it is out of context. Although the response refers to the main character, the scene that perfectly depicts his plight is
not addressed.

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Q10

Single Answer

Question

During the rally, the mayoral candidates stated their plans for the coming term. Most of their plans include crime and
poverty alleviation and employment provision. Which of the following statements pertains to the discourse topic of the
rally?

Correct answer

the plans of the mayoral candidates for the coming term

crime and poverty alleviation
employment provision
the mayoral candidates and the coming term

Explanation

The plans of the mayoral candidates for the coming term are the discourse topic since they describe the given situatio
n as a whole.

Communicative Competence Strategies in Various Speech Situations, Oral Communication

in Context
Repair and Termination

 Lesson6 chapters
 Questions
Q1

Single Answer

Question

It is committed when a speaker is not able to fulfill his or her purpose because he or she was interrupted by a particip
ant who wants to take the floor.

Correct answer

grabbing the floor

hogging the floor
overlapping
dead air

Explanation

Grabbing the floor is committed when a speaker is not able to fulfill his or her purpose because he or she was interru
pted by a participant who wants to take the floor.

Report errors
Q2

Exact Value

Question

It is committed when the speaker refuses to yield the floor to another participant who wants to join the discussion.

Correct answer

Hogging the floor

Explanation
Hogging the floor is committed when the speaker refuses to yield the floor to another participant who wants to join the
discussion.

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Q3

Single Answer

Question

Overlapping is somehow similar to grabbing the floor, except that _.

Correct answer

both participants are talking at the same time

a participant stops talking while the other one speaks
a participant ignores the other participant
both participants stop talking

Explanation

Overlapping is somehow similar to grabbing the floor except that both participants are talking at the same time.

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Q4

Single Answer

Question

Which of the following situations describe hogging the floor?

Correct answer

The speaker acknowledges the participant who wants to take the floor.
The speaker entertains the questions of the participants.
The speaker and the participant talk at the same time.
The speaker ignores the participant who wants to join the discussion.

Explanation

Hogging the floor occurs when the speaker ignores the participant who wants to join the discussion.

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Q5

Single Answer

Question

One of the students immediately shared his insight without letting the teacher finish the question. The violation commi
tted is described as _.

Correct answer
hogging the floor
dead air
grabbing the floor
overlapping

Explanation

The violation committed in the communication situation is grabbing the floor. The student interrupted his teacher. Thu
s, the teacher was not able to fulfill his or her purpose because the student took over the role of being the speaker.

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Q6

Single Answer

Question

Which of the following situations best describes hogging the floor?

Correct answer

The participant grabs the mic from the speaker.

The participant starts talking even before the speaker proves his point.
The speaker keeps going with the discussion despite seeing a number of hands.
The participants are silent after the speaker’s presentation.

Explanation

The situation where the speaker keeps going with the discussion despite seeing a number of hands best describes h
ogging the floor.

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Q7

Single Answer

Question

As Ralph was explaining about the immediate response they got from the rescuers, angry victims yelled to express th
eir dismay. Which of the following is the best response to this situation?

Correct answer

Stop shouting!
Get away!
I understand your situation. Please bear with us.
As I was saying, the rescuers are on their way.

Explanation

The statement “I understand your situation. Please bear with us” is the best response or reply in the given situation. I
n fixing violations, the first step is to recognize and address them briefly.
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Q8

Single Answer

Question

The teacher was discussing about the ecosystem when Calvin interrupted and shared what he had seen in a docume
ntary. As the assigned speaker, what should the teacher do to repair this violation?

Correct answer

Thank Calvin for sharing then remind him to see her at the guidance office.
Thank Calvin for sharing then return to the main topic.
Thank Calvin for sharing then ask him to leave.
Thank Calvin for sharing and tell him to stop being a know it all.

Explanation

Since the teacher is the assigned speaker, she is responsible for the repair and termination of violations in a commun
ication situation. She should repair the violation by recognizing what Calvin has said and trying to get back on the orig
inal topic.

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Q9

Single Answer

Question

During a debate, a member from the pro team keeps on interrupting the member from the anti. What should the facilit
ator do?

Correct answer

Ask the pro member to leave and announce the anti as the winner.
Recognize the comment, remind the participants of the rules, and go back to the main topic.
Ask questions related to the promember’s opinions then refute his answers.
End the current debate and inform the participants of the next schedule.

Explanation

In the situation, the facilitator is in charge of repair and termination. The most appropriate solution to the situation is to
recognize the comment, remind the participants of the rules, and go back to the main topic.

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Q10

Single Answer

Question

Susie was in a board meeting. They were discussing how to double up their sales in the next six months. She was ex
plaining her report when one of the board members interrupted her and proceeded to ask questions. Which of the foll
owing statements is the best approach to shift to the main topic?
Correct answer

“Sir, allow me to discuss first a few more slides before I answer your questions. As I was saying . . .”
“Raise your hand if you want to say something!”
“Questions will be entertained after the presentation. Going back to what I was saying before I was
interrupted . . .”
“I believe it is my turn to speak. Wait for yours. Anyway . . .”

Explanation

The statement “Sir, allow me to discuss first a few more slides before I answer your questions. As I was saying . . .” is
the best approach to shift to the main topic because Susie recognized the violation, she addressed it, and used verba
l cues such as “As I was saying.” This way, she is able to repair the violation without being rude.