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CHCCOM005
The assessors need to ensure the student is ready for the assessment.
If the student is found to have issues with the assessment:
❖ The assessor can change the assessment.
❖ The assessor need to explain the task in detail.
During assessment the trainer will observe the students and no
lectures will be conducted.
Appropriate feedback will be provided to the student after
assessment.
The student record should reflect your knowledge and skill in
performing the task.
The assessor will take up the role of a supervisor and not interfere
during the assessment.
In case of safety concerns the assessment should be stopped
immediately.
RECORDING AN ASSESSMENT
COMPETENCY DECISION
❖ On satisfactory completion of all tasks, the students will be marked Competent
(C)
❖ On unsatisfactory completion, they will be deemed Not Yet Competent (NYC)
❖ When deeming a student Competent, the assessor must ensure that:
♦ There is evidence of the student meeting requirement of Dimensions of
Competency
♦ The student will for certain be able to apply the knowledge and skills of
the unit into the workplace
♦ Before entering student’s results in Assessment of Competency Record
sheet in the assessment booklet, the assessor must ensure the assessment
evidence is:
▪ Valid
▪ Sufficient
▪ Current
▪ Authentic
❖ The following codes are used to enter the relevant results of each participant
in the Assessment of Competency Record:
C Competent
NYC Not Yet Competent
S Satisfactory
NS Not Satisfactory
CT Credit Transfer
RPL Recognition of Prior Learning
WD Withdrawn
WDNS Withdrawn not
❖ Once the result has been entered using the codes above, the Assessors will
provide the following;
♦ Assessor Feedback
♦ Assessor’s Signature
♦ Assessor’s Name (please print clearly)
♦ Assessment date
ASSESSOR’S FEEDBACK
Good training practice requires the Assessor to provide feedback on the assessment.
This will identify strengths and weakness or be an overall comment on each
participant’s outcomes. The assessor should therefore provide feedback for each
student practice with every assessment.
COVER SHEET FOR ASSESSMENT SUBMISSION
❖ A cover sheet must be included with each assessment submission.
❖ Work submitted without a signed cover sheet will be returned unmarked.
Assessment
Task 1
Assessment
Task 2
Assessment
Task 3
Oral ❑ Written ❑
To be set by assessor
Time allotted
Student’s guidelines
Assessment Task 1 consist of 25 written questions that you need to
answer in brief. You are required to discuss with your Trainer and
Assessment Assessor and read thoroughly your participant guide before you attempt
Instructions these questions.
All questions, unless specified, should be answered in relation to the legal
requirements in your State or Territory.
To successfully complete the assessment, you should demonstrate a
thorough knowledge required to operate and structure of the
organization’s costing and contracting system, state or territory building
and construction codes and regulations relevant to the form of building or
construction being undertaken and types, scope and usage of labor
through the employee and contractor systems.
To complete the assessment satisfactorily, all questions must be answered
correctly.Make sure you:
• Answer all questions
• Print clearly
Assessor’s guidelines
The Assessor will record a summary of your responses in this assessment
booklet.
Where a Participant does not achieve satisfactory completion, the Assessor
will assess knowledge of that area with a re-submission (maximum of two
re-submissions only) of assessment work to gain the required outcome
Questions
1. What are the three main means of communication?
(PC1.1)
Answer:
• Verbal (spoken)
• Written
• Non-verbal (e.g. body language).
(PC1.2) Answer:
• Clear
• Concise
• Concrete
• Correct
• Coherent
• Complete
• Courteous
3. What will be response when you want to make sure you have communicated effectively?
(PC1.3) A. Would you please say what you heard me say, so I can be sure that I was clear?
B. No need to make sure since you know that your communication was effective.
C. I’m not sure that I am conveying my idea the best way. What have you heard me say?
D. A or C
Answer:
D. A or C
Answer:
(PC1.5) Answer:
7. To provide referrals to your client you need a good understanding of the services which
are included in Community service sector such as Aged care and Disability services.
(PC2.2) Name three more such services.
Frontier Training and Technology
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Marking Guide CHCCOM005
Responsibility: Curriculum Manager Created: 06/17 Last Reviewed: 06/17
Frontier Training and Technology Pty Ltd.| 735 Pascoe Vale Road, Glenroy, Victoria-3046, Australia | RTO code:
21244
Assessment Marking Guide: CHCCOM005
Answer:
• Corrective services
• Training, vocational rehabilitation and employment
• Residential care and supported accommodation
• Support for children, families and carers
• Personal and social support
8. What is the correct way to refer someone living with a mental illness?
(PC2.3) A. Crazy
B. Insane
C. Person with psychosocial disability
D. Any of the above
Answer:
(PC2.4) Answer:
The role of authority lines is to ensure that information and issues pass through
a chain of people in an order that will enable the information to be dealt with at
the most appropriate level.
10. Mention three signs that signal ineffective communication between two people?
(PC3.1) Answer:
(PC3.2) Answer:
12. What three non-verbal strategies you can use to avoid conflict in a communication?
(PC3.3) Answer:
• Eye contact
• Active listening
• Body language
13. What factors determine the ethical conduct and the cause of an ethical dilemma?
(PC4.1) Answer:
• Different legislation
• Community work principles
• The rights and needs of the person who is accessing the service
• The rights of the worker
14. What information should be clearly recorded before reporting an unethical conduct?
(PC4.2) Answer:
15. It is important for you, as a member of a team, to be aware of the role each professional
and industrial association plays. Is this statement true or false?
(PC4.3)
Answer:
True
16 While referring an issue to your supervisor you must make sure that:
A. There is sufficient factual information.
(PC4.4) B. Amount of time elapsed since the issue occurred.
C. What actions you have taken
D. All of the above
Answer:
Answer:
(PC5.2) Answer:
19. Is it important to consider the tone of written document to meet the organisation
standard? Yes or No.
(PC5.3)
Answer:
Yes
20. Identify the statement that is FALSE?
(PC5.4) A. When working with digital media allow for creativity and experimentation as new
platforms emerge and technologies evolve
B. Follow establish clear internal guidelines & engagement policies
C. When working with digital media communicate should be not transparent.
D. As more community members are connected to city social accounts, messaging and
notifications have a broader & more immediate reach.
Answer:
21. When maintaining client’s records it is beneficial to use abbreviations. Is this true or
false? Why?
(PC5.5)
Answer:
•
False.
•
Because client records are legal documents and jargon and abbreviations
can be misunderstood.
22. Mention three benefit of continuous improvement process in a community service
organisation?
(PC6.1)
Answer:
23. What should be included in the communication when communicating the changes?
(PC6.2) Answer:
• A Sense of Urgency
• The Guiding Coalition
• A Vision & Strategy
• Communicate the Vision
24. ‘You should ask for feedback as soon as possible after you have done something that you
would like feedback about’.
(PC6.3)
John needs a feedback from his supervisor on the work he just completed. So he
approach his supervisor to find that he is stressed about the meeting he has the next
day. So John decided to wait until the meeting is over.
Answer:
Yes. If your supervisor is obviously very busy or stressed, it may not be advisable to
seek immediate feedback
25. In order to prepare for the consultation, regarding additional support, make sure you
are familiar with:
(PC6.4) A. Effective communication strategies
B. Service policies, practices and procedures
C. Job roles and responsibilities
Frontier Training and Technology
Version: 1.0 Page 15 of 26
Marking Guide CHCCOM005
Responsibility: Curriculum Manager Created: 06/17 Last Reviewed: 06/17
Frontier Training and Technology Pty Ltd.| 735 Pascoe Vale Road, Glenroy, Victoria-3046, Australia | RTO code:
21244
Assessment Marking Guide: CHCCOM005
Answer:
Final Outcome on
Completion of ❑ Satisfactory (S) ❑ Not Satisfactory (NS)
Assessment Task 1
Student’s Date:
Signature:
Task Description
1. The student will be placed in three
different situation where they have to
demonstrate effective communication
skills:
• Age care environment where they
have to provide individual support to
an ageing person.
Frontier Training and Technology
Version: 1.0 Page 16 of 26
Marking Guide CHCCOM005
Responsibility: Curriculum Manager Created: 06/17 Last Reviewed: 06/17
Frontier Training and Technology Pty Ltd.| 735 Pascoe Vale Road, Glenroy, Victoria-3046, Australia | RTO code:
21244
Assessment Marking Guide: CHCCOM005
The assessor will use their expert knowledge and judgement to assess the response.
ASSESSOR’S CHECKLIST
Assessors can use this checklist to evaluate each student’s competency in this task.
A separate mapping document can be referred for aligning the task with the unit requirements.
Assessors must:
❖ Familiarise themselves with this checklist to ensure understanding of the
requirements.
❖ Use verbal and observation methods to interpret the student’s responses and evaluate
their performance throughout the task.
❖ Provide comments / feedback to justify their judgement.
Final Outcome on
Completion of ❑ Satisfactory (S) ❑ Not Satisfactory (NS)
Assessment Task 2
Student’s Date:
Signature:
For Agenda:
Note:
Instructions for Assessors The assessor will make sure that the students understand
the task.
Resources Required
The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources,
including:
o current legislation, regulations and codes of
practice
o organisation policies, procedures and
protocols
Assessor must rely on their expert judgement and knowledge to assess the response.
Model Answer:
AGENDA:
Final Outcome on
Completion of ❑ Satisfactory (S) ❑ Not Satisfactory (NS)
Assessment Task 3
Student’s Date:
Signature: