A Quality Plan Template - BCIT 2019-02-14 Improved and ACI

[For ACI usage, this likely will be Apdx 6.0 - or more likely Apdx 1.
0]
Corporate Quality Plan [Template]

[For ACI] QMS Guide for Concrete Construction based on ISO 9001-2015
Generic to all company projects

Describing the
Quality Management System
(QMS)
For [Organization-name]
Document Date: 2019-02-14
The document date above will indicate internal revision (version control) for the OneDrive document.
The filename cannot be changed to facilitate file linkage.
[PHOTO showing engagement in quality – (current pic is from Baker Concrete), (feel free to use your pics]
Jim, 2019-01-23
ACI 121 or BCIT - Review and Comment page: Once this document would be published, this comments page would disappear, but
for now, this can assist with the various ACI 121 or BCIT team members signing in with name and date of review or input. Any
thoughts or comments can be made to this page.
Feb 8, 2019: JT:
Many changes made. For BCIT students usage, I had to accept the changes. Already, revisions have been made to the BCIT version
that improve the document.
Feb 8: This version does have most of the QMPs that are useful to our QMS added as Attachments and linked from the body of
this document – hopefully an improvement. This version is for BCIT 7246 Assignment 3 and Reza 8800 Industry Sponsored Project.
Feb 8: It is suggested that each team share their version amongst themselves in OneDrive.
Track Changes is now turned on, and is suggested as a means to identify what your classmates are writing in this document that you
will share.
Fev 14: Improved the linking of QMPs, Added QMPs 3.1.1 and 3.1.3, Revised numbering of QMPs 2.4 and 2.5, etc.
File Name: Document1A Quality Plan Template - BCIT 2019-02-08 And ACI08 and ACI
OneDrive QMS Guide – A Quality Plan Template…, zApdx 6.0 Master Page 1 of 122
Corporate Quality Plan
Table of Contents
Contents
[For ACI] QMS Guide for Concrete Construction based on ISO 9001-2015 ...........................1
0.1 Instructions to QMS Template writers ........................................................................................................... 4
Section 1 Introduction and Scope ..............................................................................................6
1 Scope - (in general terms) ............................................................................................................................... 6
1.1 Organization’s Background ............................................................................................................................. 6
1.2 Quality Policy and Mission Statement ............................................................................................................ 6
1.3 Quality Management Objectives .................................................................................................................... 6
1.4 Approval and Signatures ................................................................................................................................. 7
Section 2 – Normative Reference (Standard) .......................................................................................7
Section 3 - Terms and Definitions – (See Appendix A) .........................................................................7
Section 4 - Context of the Organization and Summary Processes .........................................................7
4.1 Context of the Organization and Scope of QMS*** ....................................................................................... 7
4.2 Understanding the needs and expectations of Customers (and interested parties) ..................................... 8
4.3 Scope of the QMS, and compliance strategy. ................................................................................................. 8
4.4 Quality Management System and its processes ............................................................................................. 8
4.4.01 Business Development ...................................................................................................................................................................... 10
4.4.02 Prime Contract RFP / Contract Review ................................................................................................................................................. 10
4.4.03 Bid – No Bid (Risk Assessment) ............................................................................................................................................................. 10
4.4.04 Estimating - Bidding ............................................................................................................................................................................. 10
4.4.05 Project Work Break-down, activities subbed or self-performed ........................................................................................................... 10
4.4.06 Subcontractor Invitation to Bid, Quality Requirements, *** ................................................................................................................ 10
4.4.07 Staffing and Resources, for costing ...................................................................................................................................................... 11
4.4.08 Scheduling, estimate phase .................................................................................................................................................................. 11
4.4.09 Site Plans (for crane costing, etc) ......................................................................................................................................................... 11
Award of Prime Contract ....................................................................................................................................................................................... 11
4.4.11 Contract Acceptance ............................................................................................................................................................................ 11
4.4.12 Project Specific Quality Parameters*** ............................................................................................................................................... 11
4.4.13 Team Formation and Transition Meeting:............................................................................................................................................ 11
4.4.14 Project Controls / Metrics / Reports [Optional specialty item] ............................................................................................................. 11
4.4.15 Personnel Evaluation and Training: ...................................................................................................................................................... 11
4.4.16 Project Documentation and Specifications: .......................................................................................................................................... 11
4.4.17 Design and Design Review: (for D-B and IPD Contracts) ...................................................................................................................... 11
(4.4.05) WBS implementation continued after Award ................................................................................................................................. 11
(4.4.06) Subcontractor selection continued after Project Award.................................................................................................................. 11
4.4.18 ITP and quality checklist written, where none exist: ............................................................................................................................ 11
4.4.19 ITP and quality checklist written, per drawings and specs: .............................................................................................................. 1112
4.4.20 Work Methods – updated to reflect project specs and requirements: ................................................................................................. 12
4.4.21 Subcontractor - Pre-Award Meeting..................................................................................................................................................... 12
4.4.22 Project Pre-Mobilization (Kickoff) Meeting (one Sub at a time): .......................................................................................................... 12
4.4.23 Subcontractor Pre-Work (Work Method) Review Meetings ................................................................................................................. 12
4.4.24 QMP 4.3 Initial Inspection .................................................................................................................................................................... 12
4.4.25 Inspection and records: ........................................................................................................................................................................ 12
4.4.26 Subcontractor accountability and nonconformances: .......................................................................................................................... 12
4.4.27 Project Schedule and Trade Meetings: ................................................................................................................................................. 12
4.4.28 Change Management:.......................................................................................................................................................................... 12
4.4.29 Audits – Internal ................................................................................................................................................................................... 12
4.4.30 Subcontractor Substantial Completion and Evaluation ........................................................................................................................ 12
4.4.31 Project Plan achievements and lessons learned: .................................................................................................................................. 13
Section 5 Leadership ............................................................................................................... 13
5.1 Leadership and Customer Focus*** [Describe how.] .................................................................................. 13
5.2 Quality Policy*** (See item 1.2) ............................................................................................................... 1314
5.3 Organizational Roles ................................................................................................................................. 1314
Section 6 Planning .................................................................................................................. 14
6.1 Risk and opportunities**: [Describe the organizations approach].............................................................. 14
6.2 Quality Objectives***: (See item 1.3) ......................................................................................................... 14
Section 7 Support ................................................................................................................... 14
7.1 Resources...................................................................................................................................................... 14
7.2 Competence** - [Describe how competence is achieved] ........................................................................... 14
7.3 Awareness* - [How are personnel encouraged, mindful of quality] ............................................................ 14
7.4 Communication** – [Client and subcontractor] See QMP 5.4.1 Subcontractor Communications ............. 14
7.5 Documented Information*** ....................................................................................................................... 14
Section 8 Operation ................................................................................................................ 14
8.1 Operational planning and control*** [optional for design] ......................................................................... 14
8.2 Requirements for product and services (Customer requirements)*** ........................................................ 14
8.3 Design and Development ............................................................................................................................. 14
8.4 Control of Suppliers and Subcontractors*** ................................................................................................ 15
Page 2 of [122]
8.5 Production .................................................................................................................................................... 16
Section 9 Performance evaluation ........................................................................................... 16
9.1 Monitoring, measurement, analysis and evaluation [How?] ...................................................................... 16
9.1.2 Customer Satisfaction*** (see Handout 10 for further ideas) ..................................................................... 16
9.2 Internal or external Audit*** ....................................................................................................................... 16
9.3 Management Review*** .............................................................................................................................. 16
Section 10 Improvement ........................................................................................................... 16
10.1 General* ....................................................................................................................................................... 16
10.2 Nonconformity and corrective action*** ..................................................................................................... 16
10.3 Continual Improvement**............................................................................................................................ 16
Appendix A Terms and Definitions* ............................................................................................ 17
Appendix B - Project Specific Quality Parameters*** ....................................................................... 18
Appendix C – Quality Plan Details ..................................................................................................... 20
QMP 5.2 - Accountability Matrix*** ..................................................................................................................... 20
QMP 3.1.3 – Subcontractor RFQ Status Report .................................................................................................... 20
Appendix D - QMP Attachments: ...................................................................................................... 20
QMP 0 Log of QMOs [Read me first] ................................................................................................. 20
QMP 2.1 - In-house procedure re quality requirements for all RFP procurement of Contractor or Subcontractor 24
QMP 2.2 - RFP Quality Requirements Tiers 1 and 2 - Owner-Developer to Contractor to Sub .............. 28
QMP 2.4 - SUBCONTRACTOR QUALITY PLAN (SQP) ............................................................................ 38
QMP 2.5 - Subcontractor Quality Plan – Short Form .......................................................................... 41
QMP 3.1.1 Subcontractor RFP Status Report: Work Break-down ................................................... 4443
QMP 3.1.2 - Subcontractor RFP Status Report - Submittal of Quality Checklist Flowchart ............... 4645
QMP 3.1.3 Subcontractor RFP Status Report .......................................................................................1
QMP 3.2 Pre-Award Meeting Procedure ...................................................................................1
QMP 4.2 WORK METHOD REVIEW (Or Pre-Construction) MEETING ....................................................6
QMP 4.3 Initial Inspection ..................................................................................................................8
QMP 4.4 Follow up inspection .......................................................................................................... 11
QMP 5.2 - Accountability Matrix....................................................................................................... 16
QMP 5.3.1 DOCUMENT CONTROL PROCEDURE ................................................................................. 19
QMP 5.4.1 Document control and communication reqmt’s for Subs – Dropbox example.................... 23
QMP 6.1 - Engineering Project Procedures ........................................................................................ 25
QMP 6.2 Overview of Design Checking and QA/QC Actions ............................................................... 32
QMP 6.3 Engineering Checking and Peer Review Summary ............................................................... 35
QMP 6.5– MECHANICAL DESIGN CHECKLIST ...................................................................................... 35
QMP 7.2 CALIBRATION OF MEASUREMENT EQUIPMENT ......................................................... 36
QMP: 8.1 SITE RECORDS .................................................................................................................. 38
QMPs 8.3 Nonconformance and sub sections.................................................................................... 40
QMP 8.3.1 Nonconformance (NC) or Deficiency Report ..................................................................... 46
QMP 8.3.2 NCR and Deficiency FLOW CHART .................................................................................... 47
QMP 8.7 - QUALITY MANAGEMENT MONTHLY REPORT ................................................................ 4948
QMP 9.1 Audit Procedure............................................................................................................. 5150
QMP 9.1.1 Audit Schedule ........................................................................................................... 5857
QMP 9.1.2 Audit Agenda .................................................................................................................. 59
QMP 9.1.3 Audit Checklist ................................................................................................................ 60
QMP 9.1.4 Audit Report ................................................................................................................... 61
QMP 9.1.5 - Audit Log ...................................................................................................................... 64
QMP 10.1 Subcontractor Work Completion and Evaluation ............................................................... 65
QMP 10.2 - Subcontractor Performance Database ........................................................................ 6766
QMP 11.1 Inspection Checklist Forms ........................................................................................... 6766
Page 3 of [122]
Note to ACI committee 121 reviewers and BCIT students: Track changes is turned on in order to provide a trail of improvements
made by BCIT students in their work writing a Quality Plan, or by ACI Committee 121 in their pursuit of a document “QMS Guide”.
Note that the two groups are not addressing each other, rather, the document is currently identical and attempts to serve both
groups.
All: As of this writing, Jim is attempting to keep the ACI content the same as the BCIT content. The reason is strictly pragmatic – to
assist Jim in having only one version of this QMS Guide content that is in flux, being expanded and improved.
In practice, the two documents may differ due to improvements taken for reasons stemming from ACI committee 121 or from
improvements noted as a result of BCIT on-going classes. Once BCIT class starts in any given term (fall or winter), the document for
that term is set for the duration of that term. At that point in time, the ACI and BCIT documents are nearly or actually the same.
During the educational term, ACI documents will remain separate and are subject to ACI review as the documents are going to be an
ACI copy and a BCIT copy.
The rational to accommodate the above two quality management documents (ACI and BCIT) is (per Jim’s point of view) for the purpose
of providing the best of ACI content to BCIT and the best of lessons learned from Quality Plans written in BCIT Quality management in
Construction (also called CMGT 7246). So far, this two-pronged approach with one document is working.
Notes to Students - if instructions to student are different than general usage notes provided for ACI Quality Assurance Committee
121 information, such text will be indicated in grey highlight (as shown in this paragraph). ACI 121 users can kindly ignore grey
shaded text.
0.1 Instructions to QMS Template writers

Use of a Decision Tree has been explored for use in the writing of this document:
Decision Tree Node 1: The author(s) have developed this Corporate Quality Plan Template (called the Corporate Quality Plan once it
is developed), in order to assist the construction industry. See Decision Tree Node 1 in section 1 for discussion on Corporate-Wide
Quality Plan versus Project Specific Quality Plan.
Decision Tree Node 2: The Quality Plan Template is written to assist owners, developers, owner’s representatives, designers,
construction managers (CMs), general contractors (GCs), subcontractors (Subs), and students to develop a Quality Plan (QP). See
Decision Tree Note 2 which addresses specific Quality Plan Templates for many of these organization types.
Decision Tree Node 3: The above noted Quality Plan Templates are modeled on “selective compliance, compliance, or registered”
with ISO 9001-2015.
BCIT users – Decision Trees are info only, the application has not yet been
implemented, please ignore all decision tree references.
“Selective compliance” is a concept and term provided to assist small and medium sized organizations. It means that the
organization can selectively choose during the writing of the QMS which of the ISO 9001 elements it will implement. Having a QMS
that is relevant, lean, and targeted to an organization’s needs is (in our opinion) better than a voluminous QMS with “book-shelf only
usage”, or no QMS at all.
Note: If “Selective Compliance” is chosen, one cannot state that one is compliant with ISO 9001-2015. Such an option will not be
acceptable to Owner’s Reps that require compliance to the ISO 9001 standard.
It is the experience of the writer that the vast majority of construction industry users and student writers are from developer-owner
or single and multi-family residential, commercial, construction background where their priority from a quality perspective is to
produce and utilize an inexpensive, efficient quality management system (QMS). Compliance with ISO 9001 is often not a priority.
The goal is the writing of a generalized quality plan that can be reused on multiple projects. This model (template) recognizes that
fact and optimizes for the majority of small and medium sized organizations.
Scalability: Note that large construction organizations are not excluded as target audience of this document, and scalability
between the above noted sizes of organizations is one of the challenges of this QMS Guide project.
Page 4 of [122]
“Project Specific Quality Parameters: In the Corporate Quality Plan Template, we have introduced an Appendix called “Project
Specific Quality Parameters” [FYI to ACI 121: Changed the name from “Project Specific Quality “Plans” because instituting a Decision
Tree Node 1 suggests that we have two options, “Corporate Quality Plan” and “Project Specific Quality Plan”. We do not want the
name Project Specific Quality Plan to have two different applications or meanings.]
Note that we have introduced an Appendix called “Project Specific Quality Parameters” (Appendix B to this Quality Plan) that is brief,
identifying the specifics of client, location, type of construction, type of contractual agreement, and utilizing a set of Quality
Management Procedures (QMPs) and Work Methods (WMs) etc which allows this document to remain generic to the quality
management needs of the organization.
No guarantee: No guarantee is made for this Template. In some cases, portions of individual elements in ISO 9001:2015 may not
apply, or apply in a limited way. In other cases, the scope of work (design or construction or construction management) may
necessitate different wording, different approaches. In the end it is your document; you must make it work for you! That said, we
can provide contacts from Committee 121 that may act as consultants in order to assist you in this process. Contact Jim Turnham at
jturnham@shaw.ca, or [add names here].
Notes to QMS Writers:
[Square brackets] are used to highlight areas where you (the user) are asked to provide specific requirements to be inserted or
identified. Delete brackets when user information has been substituted.
Note that the term “Quality Manual” will be the term that describes all of the quality documentation, including this Quality Plan
(overview document), Project Specific Quality Parameters, various Quality Management Procedures (QMPs), Work Methods (WMs),
quality (or inspection) checklists and records.
Hyperlinks: For a full detailed Quality Plan, hyperlinks are envisioned and activated in order to provide linkage to more detailed
information found later in the document or in other documents.
In order to return to your original location after hyperlinking, press “Alt” “left-arrow”.
To date, this document is being utilized by both ACI 121 and by BC Institute of Technology students (students of ACI 121 member
Jim Turnham). It is noted that in both groups, people interested will be assumed to be new to ISO 9001 and possibly new to quality
management. This document will need to address the full spectrum of users with various degrees of experience with quality
management.
Save this original somewhere untouched – always a good idea with a template.
Students, credit is given for what you add, not for what is already in the template. Look for where you can add significant content
that uses concepts discussed in class to improve the document.
Material you borrow word for word from any outside source must be cited in the paragraphs of the text, and referenced at the
back.
Review of QMPs:
The review of the QMPs are recommended to be done concurrently with the Quality Plan Template by utilizing the links to efficiently
navigate from Quality Plan to QMP and back.
[ACI users are encouraged to download and print out QMP 0 at this time and to use that document to assist with the initial review of
Quality Management Procedures. There are three columns set up in QMP 0 which can be used to rate the QMPs in terms of
Importance, Level of Detail, and Content. ACI 121 are also suggested to review in the manner suggested above, and subsequently,
when the entire document has had an initial review, in a second pass we may wish to revise the QMPs.]
ACI usage of split page technique for Template and Commentary:
We agreed some time ago that our preference for documentation of both Template and Commentary was a split document with a
column for each and kept so that comments were aligned with Template by means of table or lines that form a table. That process
is recommended to be performed at a subsequent step should we still feel it is important.
[You may delete all of the foregoing instructions prior to printing/issuing the assignment, as this is instructions only. Keep portions if
your users also need to understand certain concepts.]
Page 5 of [122]
Section 1 Introduction and Scope
1 Scope - (in general terms)

The QMS of [organization] is written in response to ISO 9001-2015 in an effort to consistently provide products that meet customer
and regulatory requirements and enhance customer satisfaction including processes for improvement, and assurances of
conformance to above noted requirements. Since our organization has adopted the concept that this Corporate Quality Plan will be
implemented to all of our projects, it therefore provides a general description to how we intend to manage quality on projects we
perform.
[Note that description of ‘Context of the Organization” is to be provided in section 4.1, and Scope of the Quality Management
System is to be provided in section 4.3 so endeavor to keep those two concepts separate and non-repetitive.]
Decision Tree Node 1:
Node 1 Option A) “Project Specific Quality Plan” written for a specific project or
Node 1 Option B) “Corporate Quality Plan” where one Quality Plan fits all projects. At this writing, this Template is written for (and
defaults to) the Corporate Quality Plan version.
Note: For organizations choosing Option B, this template provides a section in Appendix B called “The Project Specific Quality
Parameters” (one per project to allow identification of the unique project and its unique parameters), which is brief, and provides
project specific quality parameters for each project. That allows this Corporate Quality Plan to remain generic and unchanged thus
keeping it cost effective and relevant to the organization.
[Note that for very large projects where the Owner requires a project specific Quality Plan, option A should be chosen.]
1.1 Organization’s Background

See clause 4.1 for the full description of Context of the Organization.
[4.1 is suggested to provide an information section about the company – use that location and don’t duplicate needlessly.]
1.2 Quality Policy and Mission Statement

[Examples for writers:]
“OUR MISSION IS TO BE … OUR TEAM ASPIRES TO…
“It is the policy of … [Design or Construction] Ltd to [add high level policy concepts that address customer expectations, and
organization commitment …]. ISO 9001 Clause 5.2 provides the requirements for the Quality Policy but we have elevated the Quality
Policy to this up-front location befitting the importance of quality policy.
1.3 Quality Management Objectives

“What gets measured gets managed”. We have established the following Quality Objectives:
[Writers/students - list minimum 3 Quality Objectives per clause 6.2 and ensure they are measurable.]
Example: We will perform each contract:

- within budget
- on schedule,
- with no defects or permanent works noncompliance (NC)
[Students include the Quality Objectives that we wrote in the Workshop – approximately class 6.]
Page 6 of [122]
1.4 Approval and Signatures

This [Organization-name] Corporate Quality Plan is approved by:
__________________________________________________
[Organization, position and name] / Date
__________________________________________________
__________________________________________________
Section 2 – Normative Reference (Standard)
ISO 9001:2015 Requirements

[Selective Compliance is an option, but that seems better discussed in 4.3.]
Section 3 - Terms and Definitions – (See Appendix A)
Section 4 - Context of the Organization and Summary Processes
4.1 Context of the Organization and Scope of QMS***

[This section is used to state the general context of the organization including company business, typical projects, history, client
base, and internal and external issues.
[Describe the typical business and construction related activities performed by [organization] [overview of key activities of the
organization].
Decision Tree Node 2. [No impact for BCIT users]

Node 2 Option A - construction focused outputs
Include the type of organization in the project hierarchy such as:
6.0 Master, (this document - that has to work for many types of project)
6.1 Owner-Developer,
6.3 General Contractor
6.3.1 Contractor (large infrastructure project),
[others not yet decided include: Concrete Precast Sector, Subcontractor, other]
[Note that the above organization types may be further broken out into 6.1, 6.3, 6.3.1 after Node 2 Option A has been advanced and
fine tuned as this author finds that these three types have much shared scope. Breakout of these 3 at a later stage is suggested.]
Node 2 Option B - Design focused outputs [No impact for BCIT users]
6.2 Designer- Architect – Owner’s Rep,
[Note that the above 6.2 organization type may be broken out now or wait one iteration for the Master 6.0 Appendix to be more
fine tuned.]
Page 7 of [122]
The numbering scheme for these organization types reflects ACI committee 121 ambitious goal of developing individual Quality
Plans for each of these construction industry types; each number identifies an Appendix where these Quality Plan types will be
located.
Node 2 Option C – Subcontractor Versions of this Quality Plan [This green highlight identifies Subcontractor Option C elements]
We now have a “QMP 2.4 Subcontractor Quality Plan Template” and a “QMP 2.5 - Subcontractor Quality Plan Template – Short
Form” that provide a version of a Quality Plan suitable for Subcontractors who understandably have a much-reduced scope of
quality management than a
Contractor would have. BCIT usage: These two templates are brand new as of February 7, 2019 and have not been vetted yet. So
the concept and advise is as follows: All student groups should utilize this document “A Quality Plan Template” with all of its QMP
attachments as their template. The new Subcontractor Quality Plan Templates can be used in the requirements for Subcontractors,
replacing the need to either require Subcontractors to utilize this rather large Quality Plan or waive the need to produce a quality
Plan. Now we can require either Subcontractor Quality Plan Template or Subcontractor Quality Plan Template – Short Form.
4.2 Understanding the needs and expectations of Customers (and interested parties)
The relevant parties that will impact either internally or externally to the operations of [organization] are:
 Client (who is the [owner of property, developer, or general contractor, etc])
 Client needs and expectations …
4.3 Scope of the QMS, and compliance strategy.

Note that specific scope of the project will be identified in Appendix B Project Specific Quality Parameters, no need to duplicate.
The scope of quality management as performed by the company is different than the scope of the Organization’s business, and can
be generalized in this document as follows:
The Company will utilize the Corporate Quality Plan for the following project type(s) [describe the typical application(s)]
Contractual delivery strategies utilized which are described in this Quality Plan: [D-B, D-B-B, etc]
[Organization-name] will selectively comply with or comply with or register to ISO 9001:2015. [Chose only one. Students, you are
encouraged to think realistically, no points subtracted for a “selective-compliance” response here.]
[Decision Tree Node 3: Discussion needs to take place regarding separation of the above three “Compliance Levels” A) Selective
Compliance, B) Compliance, or C) Registration). The writer is not convinced that there is sufficient differences between the three
levels of compliance to require separate templates for each. Levels B) and C) are virtually identical except for implementation. Level
A) provides some elements to be optional – so even this is just a matter of how much detail the writer wishes to add. It may be
sufficient to have the organization name their “Compliance Level” and let them describe it in their Quality Plan.]
4.4 Quality Management System and its processes

We have listed the Organization’s significant quality processes here in this Quality Summary. The resulting “Summary Processes”
introduces the company’s processes, is to the point, and is a “must read” for Company QMS and other training.
These Section 4 Summary processes suggest that the organization develop its Quality Plan directly from its construction (or design,
or development) processes using typical project chronology as the basis for the summary items.
The processes summarized in this section highlight the fact that construction processes, and their controls are fundamental and
need to be addressed first, thereby providing immediate value to the user. The ISO 9001-2015 standard items may still have
relevance and importance, but are introduced later in this template.
Note that processes that resemble Work Methods (how to build and control a construction activity) are not the kinds of processes
we are looking for in this location. Have a look at the examples below, we are looking for construction processes that are applicable
to how we manage office work, office procedures, but not physical processes called Work Methods. (Work Methods will typically be
Page 8 of [122]
kept in a binder or an Appendix at the back.)
[With a full operational Quality Management System, fully detailed processes (not just the summary processes) and control thereof,
would be provided in a binder (as Attachments) to the Quality Plan. In order to keep the hyperlink process simple, the Attachments
noted herein will be written within this document and thus linking to appendix C instead of an attachment].
[The following section 4.4.xx as written assumes this quality plan is for a Construction Management or General Contractor that
utilizes sub-contractors per Decision Tree Node 2, Option 6.3. Please make revisions to other organization types if applicable.]
Options 6.0 Master, 6.1 Owner-Developer, and/or 6.3 Contractor processes can likely be accommodated by the example processes
listed below because they all to one degree or another are focused on an Owner-Developer procuring a contractor, or a Contractor
procuring many subtrades.
A different list of summary processes will be required for Node 2 Option 6.2 Design type organizations.
Perhaps each of the 6.0 Master, 6.1 Owner Developer, and 6.3 Contractor will need separate 4.4.xx process lists, but not at this
time.]
[Use your experience or consult your sources. ]
Quality Management Procedures:
60 +/- Quality Management Procedures (QMPs) (e-files) are maintained at this time for description of process content, however 27
are considered reference only (confined to usage by a very narrow audience), and as such can be ignored or housed in a library for
only those that need them.
These QMPs are appropriate in this summary section and hyperlinks or links have been established to these e-files. When utilizing
QMPs - include as a minimum, the QMP number and name in the QMPs clause description. For each of the processes summarized in
4.4.xx, consider a reference to a QMP or checklist or agenda. There might be some instances where there isn’t a QMP that fits.
However, for those items where there is a suitable QMP, strongly consider linking the 4.4.xx process to the QMP.]
Quality Management Procedures (QMPs) augment and enhance the Quality Plan to a great extent. The Quality Plan without the
QMPs is only half a plan.
Of the 60 QMPs in our collection per QMP 0 – Log of QMPs, we have 33 marked ‘C’ for Contractor usage, 18 marked ‘D’ for Design
usage. There is considerable overlap in QMPs utilized by Construction and Design because Designer’s often act as Owner’s Reps
reviewing the work of contractors, hence designers may find them useful. 18 QMPs are marked R1 which are Reference materials
and for simplicity are not considered part of the “must-have” QMPs. Finally there are 5 marked R2 which are quite specialized and
thought unlikely to be useful, but kept in the QMP Log (library) in case they are needed. [FYI, As of Jan 20, 2019, the Quality Plan
links to 34 QMPs. One may wish to print out QMP 0 when reviewing commenting on QMPs.]
[To date the author has kept QMPs in files separate from the Quality Plan, but as this document has been reviewed and considered
for how best to present the QMPs, we were struck by the ease with which hyperlinks facilitate the back and forth between Quality
Plan and QMP procedure.
It is the author’s experience that hyperlinks are easily broken if the files don’t have a consistent relative position.
OneDrive (free program by Microsoft) has been utilized and provides linking capability to files within the folder. OneDrive was on
trial Fall 2018 term at BCIT to see how it performed in multi-student projects. That trial was successful and will be continued in
future terms.
OneDrive is recommended for use by ACI 121 Committee in the writing of this QMS Guide. The writer proposes to issue a link to
those on the committee that are involved in the QMS Guide writing. The linked folder is named “ACI 121 OneDrive - QMS Guide”.]
[Note: The Highest marks for this Construction Quality Management Assignment (the writing of a Quality Plan) was achieved by a
team that decided to summarize all of the relevant QMPs in this document at the location where they were first identified. That
approach achieved summarization of the important QMPs, and was easy to manage.]
Note that if a QMP is referenced more than once in this document and the QMP is on your team’s list of QMPs to summarize, you
are encouraged to summarize the item at the location where the QMP is first identified. Don’t duplicate your efforts by rewriting
any of the summaries. QMPs Edits for 7246 Students:
Page 9 of [122]
It is suggested that summarization of QMPs should be performed in the body of this document as the QMS Guide unfolds.
It is also suggested that actual edits of the QMPs in their own documents (now in the attachments) is not needed for the Quality
Plan Assignment. Summary paragraph of the relevant QMPs is strongly suggested. For the real world, edits of QMPs will likely be
required to suit that organization (and ACI will likely wish to make them tight and to the point and addressing the role of Template).
Some thought has been given to use of flow charts in order to assist in QMP explanation and simplification. That would be a huge
bonus, should students or ACI elect to do so.
Company processes [examples]:

4.4.01 Business Development
[ABC] does business development and strategic planning semi-annually …
Project Pre-Award summary items:

4.4.02 Prime Contract RFP / Contract Review
[Implemented in your company? Then write or summarize it here.]
4.4.03 Bid – No Bid (Risk Assessment)
[One can leave some items for future writing. The point here is to provide some suggestions and for you to identify those
that apply, add others that are applicable, and summarize them.]
4.4.04 Estimating - Bidding
4.4.05 Project Work Break-down, activities subbed or self-performed
See QMP 3.1.1 Subcontractor RFP Status Report – Work Break-down
4.4.06 Subcontractor Invitation to Bid, Quality Requirements, ***

[Example provided]
[In the estimate phase of a project, supplier and subcontractor costs need to be established based upon the scope of work
that is required. This is the time to provide sub-contractor quality management scope as well as physical drawings and
specification scope.
For internal discussions and policy regarding quality management requirements for Subtrades (or for Contractors if that is
the hierarchy level you are procuring) see QMP 2.1.
For subcontractor (or contractor) quality management requirements – see QMP 2.2 Quality RFP and Contract (contractor or
subcontractor) requirements for Owner-Developer (or large contractor).
The Quality Manager (working with the Project Manager and Procurement personnel) needs to set the policy regarding the
level of quality management required of each Subcontractor (or contractor) – see various options as set out below.]
[The following is included as an example only.]
Subcontractor (sub) and supplier requirements via “Invitation to Bid” or Request for Proposal (RFP) and “Contract” –
identify preference given to those performing well in the following:
Has the Sub previously worked with us previously and if so, have they achieved a positive evaluation (at least 7 on a scale of
10)
Does the Sub have an Inspection and Test Plan (ITP) or quality checklists which the subcontractor commits to update prior
to the start of work, meeting current project specifications and defining subcontractor self-checking of the work?
If the sub does not have these quality checklist documents, QMP 11.1 (not linked, see Learning Hub) is a source that can
provide a generic version of a trade specific checklist, which can be provided to the sub and updated by the sub to include
requirements from project specific drawings and specs. When provided with a quality checklist, does the subcontractor
commit to implementation of these quality documents during construction? See QMP 3.1.2 Submittal Flow Chart used by
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Owner’s Rep or GC to verify that sub checklists have been written in accordance with plans and specs.
Does the Subcontractor have a Quality Plan? (Optional but appreciated from subs - the larger the value of the subcontract
(or contract), the more this clause becomes “required”.)
[The above are indicators of the level of quality management that a subcontractor (or contractor) will commit to for this
project. The Project Manager-Procurement officer now has the ability to select subcontractors on a combination of price
and quality management. As the saying goes “The sweetness of low price is soon overpowered by the bitterness of low
quality”. We have choices.]
4.4.07 Staffing and Resources, for costing
4.4.08 Scheduling, estimate phase
4.4.09 Site Plans (for crane costing, etc)
4.4.10 Bid Review
[End of Pre-award section]
[The above Pre-Award section is provided with the template as an example. However, it is your responsibility to edit Summary
Processes to correspond with how your organization would list and summarize these processes.]
Post Project Award Activities:

Award of Prime Contract
4.4.11 Contract Acceptance
4.4.12 Project Specific Quality Parameters***
“Project Specific Quality Parameters” - By providing the Project Specific Quality Parameters (PSQP), it allows us to keep this
Quality Plan generic without need to update it for every new project. See Appendix B in order to update the PSQP.
4.4.13 Team Formation and Transition Meeting:
4.4.14 Project Controls / Metrics / Reports [Optional specialty item]
“Begin with the end in mind.” …
4.4.15 Personnel Evaluation and Training:
(See QMP 7.1 TCI Training (Proposal example, needs to be shortened, not linked)
4.4.16 Project Documentation and Specifications:
See QMP 5.3.1 Document Control – no collaboration software or QMP 5.3.2 Document Control Procore (Collaboration
Software)
4.4.17 Design and Design Review: (for D-B and IPD Contracts)
See also QMP 6.1 - Engineering Project Procedures Engineering Project Procedures
(4.4.05) WBS implementation continued after Award
[Editorial note: We have reference item 4.4.05 a second time – first time prior to Contract Award, and this second time
after Contract Award.] Once the project is a “go”, each significant task in the Work Breakdown Structure (created during
the estimate in 4.4.05) will need to be finalized (self-perform or subcontract).
(4.4.06) Subcontractor selection continued after Project Award
Subcontractor selection continues based on criteria that should include cost, previous positive work experience with this
sub, and agreement to the quality management terms that are contained in the sub “invitation to bid”. See QMP 3.1.1
Subcontractor RFP Status Report – Work Beak-down.
4.4.18 ITP and quality checklist written, where none exist:
If any subcontractor in the above step has no quality check list or ITP, templates for some scopes of work are available. ITPs
and Checklists at a basic level are available at QMP 11.1. These documents have not been vetted, and require review, and
revision per project plans and specifications prior to their use.
For some scopes of work, Subcontractor Quality checklists and Work Methods are available based on divisions. Look in
Library QMP 11.2 – for Quality Checklists, ITPs, Work Methods. These are available but not loaded at this time, may be in
the near future – check with the author (Jim Turnham, jturnham@shaw.ca)
4.4.19 ITP and quality checklist written, per drawings and specs:
The real work involved in creating useful Inspection and Test Plans occurs by reviewing Project Specifications and
identifying the key elements not to be forgotten. QMP 3.1.2 - Subcontractor RFP Status Report - Submittal of Quality
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Checklist Flowchart - Subcontractor RFP Status Report - Submittal of Quality Checklist Flowchart Subcontractor RFP Status
Report and Submittal of quality checklist – flowchart provides a submittal tool to assist the person finalizing the subcontract
(Superintendent, Quality Manager, or Project Coordinator) with the update of each ITP and checklist to be used on the
project. Each ITP and Checklist will need to be edited so that they are consistent with Project Plans and Specs. The
Superintendent, Quality Manager (QMgr) or Project Coordinator is responsible to see that this ITP and Checklist writing-
editing task is self-performed by Contractor staff, or written by the Subcontractor (the latter is much preferred). See QMP
3.1.2 Submittal of Quality Checklist – flow chart.
This above noted agreement shall be confirmed at the Pre-Award Meeting – see QMP 3.2 Pre-Award Meeting Procedure
4.4.20 Work Methods – updated to reflect project specs and requirements:

During steps 4.4.18 and 4.4.19 above regarding for ITPs and Checklists, the decision should be affirmed to require a Work
Method from the sub. [If the sub has no WM and the GC has one, the GC (or CM) can offer to help and possibly provide the
WM subject to the sub adopting and updating to fit their practice.] As its name implies, the Work Method identifies HOW
the contractor (or subcontractor) will build the work. Similar to quality checklists, each WM shall be updated to match
project specific drawings and specifications.
The Work Method is required for all significant tasks. It is the opinion of the author that Work Methods are the single
best way to get subcontractors to plan their work which is assurance against rework. Some will argue, is it really
necessary to require a WM for a sidewalk subcontractor? While in the past the author was more lenient, we now take the
position that even simple tasks need to be planned. Work Methods accomplish this requirement.
When completed the subcontractor is to submit the WM per QMP 3.1.2 Submittal flow chart, to the organization (writer of
this Quality Plan). The organization authority (Quality Manager or?) will review the WM, provide comments, request
resubmission if needed, and when finalized and accepted return to the subcontractor for use. The Sub then implements.
4.4.21 Subcontractor - Pre-Award Meeting
With the above agreements per 4.4.18 – 4.4.20 and a full agenda from QMP 3.2, subcontractor scope of work and quality
requirements shall be confirmed at the Pre-Award Meeting – see QMP 3.2 Pre-Award Meeting.
4.4.22 Project Pre-Mobilization (Kickoff) Meeting (one Sub at a time):

This agreement shall be confirmed at the Pre-Award Meeting – see QMP 4.1 Pre-Mobilization Meeting (to be finalized).
4.4.23 Subcontractor Pre-Work (Work Method) Review Meetings

(See QMP 4.2 Work Method Review Meeting)
This is a Superintendent (or Subtrade Rep) led meeting (also called Work Method and ITP Review Meeting) held prior to the
start of each task Initial Inspection.
4.4.24 QMP 4.3 Initial Inspection
Initial Inspection is held at the first implementation of the work, the objective from the initial occurrence shall be to verify
that workmanship standards are being met based on the Inspection and Test Plan, Checklist, drawings, and specification.
4.4.25 Inspection and records:
See QMP 11.1 Inspection Checklist Forms , QMP 8.1 Site Records,
4.4.26 Subcontractor accountability and nonconformances:
See QMP 10.1 Subcontractor Work Completion and Evaluation, and QMP 10.2 Subcontractor Work Completion Ratings
Database.
4.4.27 Project Schedule and Trade Meetings:
4.4.28 Change Management:
4.4.29 Audits – Internal
(See QMP 9.1 and subfiles)
4.4.30 Subcontractor Substantial Completion and Evaluation
(see QMP 10.1): Evaluation of subtrades is based on the following:
Subcontractor ITPs for divisions based on Contract Specs is performed and rating of same by the GC is what this item is
about.
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Subcontractor Work Method Review Meeting to review checklists and ITPs have been utilized and shall be rated.
Subcontractor Schedule conformance shall be rated.
Subcontractor Housekeeping and cleanliness shall be rated.
Average Score: (on a scale of 1 – 10 where 5 is fail, 7 = average, 8 = good, 9 = excellent, 10 = home run)
4.4.31 Project Plan achievements and lessons learned:
End Summary Processes

[If not already written for all of 4.4.xx above, the summary process description text should be added forming a paragraph or two that
identifies and describes the issues and the intended outcomes.]
Controls:
Once the Summary Processes have been numbered, listed, detail added, copy and paste the process number and title from 4.4.01 –
4.4.xx to QMP 5.2 Accountability Matrix, in the left two columns. The Controls (agenda, checklist, or QMP) can also be added to the
Accountability Matrix.]
Hyperlinks can be added to the agenda or checklist or QMP for the process in question. In the real world, this “controls” step would
provide the detail for each summary process. For this assignment, a few links should be written and link made with hyperlink or
describing the location of the detailed process. The remainder of the items would identify the document by name that provide the
detail, but detail and document can be written at some future date.
Inclusion of ISO 9001 requirements into the QMS template:

[Sections 5 - 10 of this template provides 9001 clauses. One of our jobs is to selectively input the relevant ISO clauses into the QMS
template. Add ISO 9001 clauses in order to document how the ISO 9001 requirement is performed by the Organization in the QMS.]
In this section, the numbering of QMS sections corresponds to the numbering of the ISO 9001 clauses – on purpose. These clauses
are listed here in this template as 9001 clause starter items. This numbering allows both “selective-compliant”, “compliant” and
“Registered” organizations to utilize the same template.
[For those that are electing “selective compliance with 9001”: How many of the 9001 clauses need to be listed and summarized or
detailed for the assignment? We suggest (requirement for student assignment 3) that the 9001 clauses with 3 stars be included. In
the real world, the clauses that are important to the workings of the corporate QMS would be included.]
[These processes that are derived from the 9001 clauses are recommended to be listed by their ISO 9001 clause number and name.
For clauses that are not 3-star and not described, leave these clauses (number and item name) in the document; they become place
holders for future enhancement of the QMS, should they be contemplated.]
[Once the number and titles of the clauses derived from 9001 are identified and descriptive text and any control QMPs added, copy
and paste them to QMP 5.2 Accountability Matrix, left two columns below the construction processes. The Accountability Matrix
fulfills the purpose of identifying the position (responsible role) taking responsibility for that activity and the position that will do
review or checking. With that accountability matrix information in place, the Quality Plan does not have to identify “who”
implements the process and “who” reviews that it is getting done properly – the “who” is provided project-by-project with the
project specific Accountability Matrix.]
Section 5 Leadership
5.1 Leadership and Customer Focus*** [Describe how.]
5.2 Quality Policy*** (See item 1.2)
5.3 Organizational Roles
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The Organization fully integrates its quality management system into the performance management systems for each
project by means of an Accountability Matrix, position descriptions, and org chart. [It is strongly recommended to attach
the Accountability Matrix.]
5.3.1 Position Descriptions***

5.3.2 Org Chart***
Section 6 Planning
6.1 Risk and opportunities**: [Describe the organizations approach]
6.2 Quality Objectives***: (See item 1.3)
6.3 Planning of Change
Section 7 Support
7.1 Resources
It is Company’s belief that Senior Management and head office are in place to support the projects, and not the other way
around.
7.1.5 Monitoring and measuring resources See QMP 7.2
[Feel free to expand resources to include sub-bullets (not listed here) if your company requires them]
7.2 Competence** - [Describe how competence is achieved]
7.3 Awareness* - [How are personnel encouraged, mindful of quality]
7.4 Communication** – [Client and subcontractor] See QMP 5.4.1 Subcontractor Communications
7.5 Documented Information***
– Reference for internal document control: QMP 5.3.1 no collaboration software, QMP 5.3.2 collaboration software (not yet
linked – see Learning Hub); and QMP 5.4.1 (Subcontractor Document Control) See QMP 8.1 Site Records
Section 8 Operation
8.1 Operational planning and control*** [optional for design]
[Describe the tools including WMs, checklists, QMP 4.2 Work Method Review Meetings, and QMP 4.3 Initial Inspection etc ]
8.2 Requirements for product and services (Customer requirements)***
[Describe the fundamental documents that serve this relationship.]
8.3 Design and Development
[Designers*** are required to detail section 8.3. Contractors not doing D-B may state “excluded” as we do not provide that
function. Contractors doing design-build and developers (both identified as D-B***) are required to complete some of the
bullets as required below, but to a lesser extent than designers.]
8.3.1 General*[Designer*, D-B ]
8.3.2 Planning [Designer***, D-B ***]
See QMP 6.1 Engineering Project Procedure
8.3.3 Inputs [Designer**, D-B *]
8.3.4 Controls [Designer***, D-B **] [Controls for D-B should be review]. See QMP 6.2, 6.3, and 6.5
8.3.5 Outputs [Designer**, D-B *]
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8.3.6 Changes [Designer**, D-B *]
8.4 Control of Suppliers and Subcontractors***
[Optional for design – depending on if they have subs]
[There are many QMPs provided to assist Developers or Owners, with procurement quality management requirements for
contractor or subcontractors. The very same QMPs are useful to assist Contractors with procurement quality management
requirements for subcontractors, and especially when the Developer does not specify quality management requirements.]
[As an absolute minimum for this Quality Plan Assignment, list the pertinent QMPS that should be referenced for inclusion
in procurement RFQ/RFP and in Contracts. For additional credit, provide a one or two paragraph summarized version of the
QMPs that will describe the processes and help the Quality Plan be more effective.]
Italics below is wording per ISO 9001-2015. Underlined items are construction elements added for clarity.
[Note to QMS writers – the detail associated with this 8.4.1 – 8.4.3 is to provide clarity as to how 9001 interfaces with
Construction quality management of subcontractors. It is still recommended to use your words to define how procurement
and subtrade procurement is actually done by your team.]
8.4.1 General
Externally provided services (Contractor) and product conform to requirements.
Organization shall determine controls to be applied, when:
a) contractor services to be incorporated into the organization’s own services and products.
[9001 items b) and c) don’t appear to apply to most construction]
The organization SHALL determine and apply criteria for the evaluation, selection, (RFP and RFQ contractor or
subcontractor) selection processes.
8.4.2 Type and extent of control
[This can be thought of as QMPs 2.1 In-house discussion regarding subtrade quality requirements for RFP procurement of
Contractor or Subtrade; and QMP 2.2 Quality requirements by Owner-Developer for Contractor -delivered at the invitation
to bid phase – which can be generalized as specifications for quality management.]
8.4.3 Information for external suppliers – which are provided in RFP and in Contract
requirements for:
a) Processes to be provided such as Quality Plans, WMs, Checklists, QMPs
b) Approval of the above
c) Competence and qualifications of personnel
d) Interactions: requirements for submittals, meetings, scheduling
e) Control and monitoring, requirements for submittals, inspections, reporting, auditing,
f) verification or validation activities, organization inspections, reporting, auditing, closing out,
[ 8.4.1 – 8.4.3 summarized: All three of these sub clauses focus on the same procurement item. The author sees no
reason to call them anything but 8.4 and treat them all as one. Your quality plan should utilize section 8.4. Any
subsections are totally your choice and should only reflect the needs of your QMS for additional detail.]
[The challenge is clarity in specification of quality management requirements for Contractors and Subcontractors regardless
of size of contract. QMP 2.1 provides procurement guidance regarding quality requirement.]
[QMP 2.1 starts simple and just addresses the basic elements (from minimum to full slate) of Inspection Checklist,
Inspection and Test Plan, Work Method, and Quality Plan. Simple and basic is good for students, for learning and keeping it
simple. QMP 2.1 is not a template for the specification of RFP quality management elements. QMP 2.1 is to assist the
Owner-Developer- (or organization specifying quality management requirements to subcontractors) as an in-house
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procedure. It is recommended that QMP 2.1 be edited to suit your procurement objectives and utilized in this Quality Plan
section 8.4 (written for how your organization does contractor and subcontractor procurement. The content in place here
in 8.4 above helps to understand how construction fits into ISO procurement, but likely most of that content should be
deleted as it is too general.]
QMP 2.2 for large contractors and QMP 2.4 or QMP 2.5 Short-Form works for subcontractors. It is strongly recommended
that students and practitioners utilize one of the three (edited to suit the requirements you require of contractors or
subcontractors) in your RFQ or RFP and in your Contract with procured organizations. [It is lengthy but nearly all
requirements are useful in getting the contractor to do quality management as recommended.]
8.5 Production
8.5.1 Control of Production (contractors***, designers*)
[Very similar to 8.4 except for in-house crews.]
8.5.2 Traceability* [some industries need it]
8.5.3 Customer property*
8.5.4 Preservation* [some industries need it]
8.5.5 Post-delivery* [some industries need it]
8.5.6 Change control**
8.6 Release of product** - (Contract closeout activities) See QMP 10.1 and QMP 10.2
8.7 Control of nonconforming outputs** [see also 9001 item 10.2 – combine them] See QMP 8.3 and sub files.
Section 9 Performance evaluation

9.1 Monitoring, measurement, analysis and evaluation [How?]
9.1.1 General**
9.1.2 Customer Satisfaction*** (see Handout 10 for further ideas)
9.1.3 Analysis and evaluation*
9.2 Internal or external Audit***
(See also QMP 9.1 Audit Procedure, QMP 9.1.1 Audit Schedule, QMP 9.1.2 Audit Agenda, QMP 9.1.3 Audit Checklist, QMP
9.1.4 Audit Report, QMP 9.1.5 Log of Audits and NCRs Note:
9.3 Management Review***
[For Management Review agenda – chose QMP 8.7 single or multi-project monthly report, 8.7.1 Multi-project monthly
report, or 9001 clause 9.3.2]
Section 10 Improvement
10.1 General*
10.2 Nonconformity and corrective action***
(See also QMPs 8.3 Nonconformance, OFI, and Deficiency Procedure, QMP 8.3.1 NC or Deficiency Report, QMP 8.3.2 NCR Flowchart,
and QMP 8.3.3 NC, OFI, and Deficiency Log See Learning Hub.
10.3 Continual Improvement**
[Maybe we will invent an Improvement App? 😉]
[Once the number and titles of the clauses derived from 9001 are identified and descriptive text and any control QMPs added, copy
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and paste them to QMP 5.2 Accountability Matrix, left two columns below the construction processes.]
Appendix A Terms and Definitions*

[For the students benefit, no need to update these terms and definitions. This list of Terms is useful so that someone new to quality
management can become fluent in “quality-speak” in line with ISO 9001 and Quality Management Systems.
This Quality Plan utilizes the definitions provided in ISO 9000:2008 as well as any construction specific QMS terms that are listed in
this Section.
Audit: Review by a party independent of the activity being audited, to provide confidence that QC and QA processes and/or resulting
products satisfy the contractual requirements.
Contractor: The organization that has a contract with the Owner to perform physical work on the Project. It includes Contractor’s
suppliers and sub-contractors. [For clarity, Consultants and Designers are identified as “Consultants” or “Designers” rather than as
“Contractors”.]
Corrective Action: Action to eliminate the cause of an existing Nonconformity, defect or other undesirable situation to prevent
recurrence.
External Quality Audit: A second party or third party Quality Audit; second party Quality Audits are Quality Audits conducted by
parties having an interest in the relevant organization, such as customers; third party Quality Audits are Quality Audits conducted by
external independent organizations such as certification or registration bodies. For this Project, second party audits are conducted
by the Project Team (Owner) on any tier-below including designers, contractors, subcontractors and suppliers.
Hold Point To be added
Inspection and Test Plans (ITPs): A Contractor produced plan that lists work elements and identifies: method of inspection or test,
criteria for acceptance, position providing QC inspection, position providing QA inspection (if required), position or organization
providing testing, column for Owner “Hold Points” and “Witness Points” provided (to be filled in by the Owner’s Rep), and the name
of the form to record the findings of the inspection. The ITP is typically an attachment to the Work Method along with the checklist
and the three documents are linked with a common numbering and naming system for each item of inspection.
Internal Quality Audit: A first party Quality Audit conducted by or on behalf of the organization of its own processes by trained
personnel who have no direct responsibility for the process being audited.
Nonconformity or Non-conformance (NC): A deficiency of a characteristic or a failure to adhere to documented procedures, which
may render the quality of a product or service unacceptable.
Non-conformance Report (NCR): A document issued to detail the description and proposed resolution (or disposition) of an
identified Nonconformity.
Non-conformance Tracking System: A system to track Non-conformance Reports, including the total number and status of all the
Non-conformance Reports.
Owner: Customer of the Contractor
Preventive Action (Risk Management): Action to eliminate the cause of a potential Non-conformance, defect or other undesirable
situation in order to prevent its first occurrence.
Procedure: A document that describes specifically how an activity is to be performed and may include methods, equipment, the
sequence of operations, and checklists to be used.
Process: A set of interrelated resources and activities, which transforms inputs into outputs.
Quality Assurance (QA): The process of evaluating overall process, product or service, by persons independent of those doing the
Work, on a regular basis, to provide confidence that the process, product or service satisfies the relevant quality standards. QA is
typically a spot check of QC, at a frequency which can vary in accordance with confidence achieved by previous inspection. The
frequency of Quality Assurance field inspection and testing will typically start with - the first occurrence of the work in question, and
thereafter (with positive results) reducing to 30%, then 10% of the QC inspection frequencies undertaken in the Contractor’s ITP and
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at a level commensurate with the risk an element has on final product quality. Elements having greater risk, any change of
personnel, or activities having a history of nonconformity shall be audited at higher frequencies; lower risk elements may be checked
at lower frequencies. Records are to be kept.
Quality Control (QC): The process of checking specific product or service results to determine if they comply with relevant quality
standards and identifying ways to eliminate causes of unsatisfactory product or service performance. Generally speaking, (occurring
after self-check) QC is the primary documented check on a process. QC is generally independent (not to check their own work) and
records are to be kept. [There are circumstances (for instance a small crew) whereby QC may be allowed to be conducted by the
person who did the work as a documented self-check. For such situations, the QA spot check role shall be implemented with a level
of rigor.]
Quality Management (QM): The compendium of quality control, assurance and audit provided and managed by a party.
Quality Management System (QMS): Management system (per the Quality Plan) to direct and control an organization with respect
to Quality that includes Quality Policy, Objectives, Procedures, Work Methods, ITPs.
Quality Manual: The entire collection of Quality Plan, Procedures, Work Methods, ITPs, checklists, etc, that collectively form the
QMS.
Quality Surveillance (QS) (field audit): A scheduled visit or meeting to observe and/or discuss the Contractor’s implementation of
Inspection and Test Plans, Witness or Hold points, or any other aspect of the QM; or an unannounced visit to the Construction site to
observe and record the quality of Work that is being undertaken by the Contractor.
Quality Management Procedures: (also called Quality System Procedures) The detailed documented procedures that describes
the processes of the Organization. [Note: ISO 9001:2008 requires a minimum of 6 documented procedures: Control of Documents,
Control of Records, Internals Audits, Control of Nonconforming Product, Corrective Action, and Preventive Action.]
Record: Document stating results achieved or providing evidence of activities performed.
Resident Engineer (RE): The Engineer (or delegate) that signs the drawings and carries the responsibility and authority (for
structural, geotechnical, civil, etc) and has the authority to determine the usage or rejection of items identified as noncompliant.
Non-conformance Reports of a technical nature are to be reviewed by the RE.
Resolution (often called Disposition): Accepted action to address a NCR (fix of the physical problem).
Review: An examination to evaluate conformance, indicated by signature, initials, stamps, etc.
Self-Check: The first level of quality in order that personnel at all levels are checking their own work and are accountable for the
work they produce. For significant items, it is suggested that personnel put into place a self-check habit or method that provides for
personal documentation that checking was done for items requiring checking. Systemic documentation of self-checking not typically
required.
Supplier: Organization retained by the Contractor (or by the Project) for provision of service or product and includes Consultants,
Sub-consultants, Designers, Contractors, and Subcontractors.
Top Management: Top Management (also called Senior Management) for the organization includes the, Project Sponsor, Project
Manager, Quality Manager, and other key personnel as named.
Witness Point. To be added
Appendix B - Project Specific Quality Parameters***

[Click “alt” “left-arrow” to return to the hyperlink originating location]
Written for [Organization]
[Project Name]
This Project Specific Quality Parameters is to be written specifically for each project to detail the significant back ground and
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unique requirements with respect to quality management. This document can be thought of as a record of specific elements
of a project QMS. While it can be a free-standing document, currently for educational purposes, it is an Appendix of the
Corporate Quality Plan.
[Keep this brief: 1-2 pages is a guideline for the Project Specific Quality Parameters.]
A. Introduction
This Project Specific Quality Parameters has been developed for the above-named project which is will include the following
phases: ??Tender, ??implementation, ??other.
The Project is [….a paragraph is to be added here describing the Project ]
Organization type that is implementing this QMS: (Owner, Designer, Contractor, Construction Manager, Subcontractor) (Pick
one)
B. Delivery Strategy
Design-Bid-Build (D-B-B)? or Design-Build (D-B), etc; pick one?
C. Purpose
The primary purpose of this Project Specific Quality Parameters is to provide the Project Team with clear consistent direction
to meet the overall goals and objectives. It lays out the objectives and quality expectations as well as any specific strategies to
achieve them.
D. Objectives
The specific project objectives are:
E. Building Scope Type
Examples:
Concrete, vs wood frame?
High-rise or low-rise
Infrastructure?
Other
F. Schedule (OK, but not required for this assignment)
The RFP for the Project identified the following project milestones:
 Contract Award date:
 Substantial Completion or Completion Date:
 Milestone dates (if significant):
G. Budget (or fixed price)- Order of magnitude is useful (OK, but not required for this assignment)
H. Organization Chart
Company Project Organization Chart – Typical – Include if different than typical - project specific
I. Quality Plan Documentation
[Quality Plan documentation including Procedures or QMPs utilized for this project:]
Point of Contact List – This document should be developed and distributed [but not required for this assignment]
J. Project Specific Quality Standards.

Company clearly defines standards and specifications that apply to each project. We will include:
 specifications for materials that meet contract requirements:
 checklists, ITPs, WMs from specifications and project requirements: [For the unique project, list the WMs to be written:]
 submittals for quality requirements, materials, and equipment that affect quality.
K. Client Values Alignment Plan (not required for this assignment)
Page 19 of [122]
Consider the following:
 Project Objectives (see above)
 Communication
 Document Control - QMP 001 including: Correspondence, RFI’s, Submissions, Letters, emails, issues
L. Environmental Management Plan reference – if required (not required for this assignment)
End Project Specific Quality Parameters
Appendix C – Quality Plan Details
Optional Detailed Description of Processes
[In real life, some of the summarized processes from section 4.4 and some of the 9001 clauses identified in this document may
require further detail, forms, checklists, agendas, etc. For the purposes of this 7246 classroom quality plan, added detail is required
for only 2 items to show how it would look and operate. Additional credit would be available to those that provide more than the
minimum two linked items.
The clause numbers utilized in this additional section may be the same as the clause numbers used in Section 4 -10 for continuity
and ease of recognition.]
When the details are written in this section, hyperlink functionality shall be provided to link the summary processes with the details.
As this assignment is lengthy, the minimum requirement on each of these two QMPs is
1) QMP name and number, and
2) describe in summary how your organization would implement each of the QMPs.
QMP 5.2 - Accountability Matrix***
QMP 3.1.3 – Subcontractor RFQ Status Report

[***include if subs are involved] [Formatting issue, this QMP not linked. See BCIT Learning Hub.
Appendix D - QMP Attachments:

QMP 0 Log of QMOs [Read me first]
Version Updated: 2019-02-14
New C = QMP QMP Level Content Procedure Description
0 = I have
QMP Const rating Import- of [Note: “Updated Date” must be updated for every revision, all QMP files. This is version control,
D = for ance alternate,
# Detail will dates can no longer be revised in the filename because when using OneDrive or when linking to a
Design stude 1 – 10 1 = light document, the filename must remain constant.
provide
R= nts 10 = 2 = ok 1 = needs
Reference
Library
max 3 = too work,
much 2 = ok
3 = good
ACI QMP Review Note that ACI 121 members are suggested to print out this QMP and use it to rate the QMPs
during the review process
0 C, D QMP Log 2019-01-21 (This document)
This document duplicated in Handout 2-1 in order to include in student bookstore materials.
Page 20 of [122]
0 = I have
D= for ance alternate,
Design stude 1 – 10 1 = light provide document, the filename must remain constant.
R= nts 10 = 2 = ok 1 = needs
Reference
Library
max 3 = too work,
much 2 = ok
3 = good
1 Project development (“get work”)
[Note: This integer number and category-name provides the type of QMP, but is not itself a QMP]
[There is no QMP on Business Development at this time]
2 Subcontractor RFP requirements, including requirements for quality management
2.1 C ***
QMP 02.1 - In-house procedure re quality requirements for all RFP procurement of Contractor or Subcontractor
2.2 C ***
QMP 02.2 - Quality Requirements for mid-size Owner-Developer (or large contractor) RFP
2.3 Archived QMP 02.3 - Quality Requirements for large Developer or large Owner RFP (archive)
2.4 New SQP Subcontractor Quality Plan - Regular

2.5 New SQP Subcontractor Quality Plan - Short Form
3 Sub RFP status and Pre-award Mtgs
3.1.1 C *** QMP 3.1.1 – Subcontractor RFP Status Report – Work breakdown, sub, self-performed activities
3.1.2 C QMP 3.1.2 – Subcontractor RFP Status Report and Submittal of quality checklist - Flowchart
3.1.3 C QMP 3.1.3 – Subcontractor RFP Status Report – simple worked example
3.1.4 C QMP 3.1.4 – Subcontractor RFP Status Report – with list of many activities per Master Municipal
(See QMP Library item 11.1 for introductory checklists for contractor with none.)
3.2 C ***
QMP 3.2 – Pre-award Meeting – Agenda (example with quality mgt content)
3.3 R1 **
QMP 3.3 - Acceptance of Supplier Quality Program and Plans
4 Sub RFP Preparation –procedures to inform subcontractors of quality process requirements, both at bid stage and for
construction stage
4.1 R1 QMP 4.1 - Pre-mobilization kickoff meeting (one sub at a time) – [example for QHSE projects] [not ready yet]
4.2 C ***
QMP 4.2 - Work Method Review Meeting [presentations can include 4.3 as they go together]
4.3 C ***
QMP 4.3 - Initial Inspection. (see also QMP 003)
4.4 R1 QMP 4.4- Follow Up Inspection. – (archived)
5 “Project Award” - admin and project set-up
5.1 C ***
QMP 5.1 - Job Start Checklist
5.2 CD QMP 5.2 - Accountability Matrix – [concept is Quality Plan with summarized processes assigned to positions in the
*** organization (responsible person and reviewer for each item).
5.3.1 C D ***
QMP 5.3.1 - Document Control – no collaboration software references (or 5.3.2 is a choice)
5.3.2 R1 ** QMP 5.3.2 - Document-Control – Procore (Collaboration Software) (student can substitute for 5.3.1)
5.4.1 C ** QMP 5.4.1 - Document Control and communication reqmts for Subs Suppliers - Dropbox Example (LL)
5.4.2 R1 QMP 5.4.2 - Document Control and communication reqmts for Subs Suppliers, Collaboration Software (Procore)
* example
5.5 R1 QMP 5.5 -Document Control and Communications Plan Checklist - Example
5.6 C QMP 5.6 - Request for Information (RFI)
Page 21 of [122]
0 = I have
R= nts 10 = 2 = ok 1 = needs
Reference
Library
max 3 = too work,
much 2 = ok
3 = good
5.6.1 C QMP 5.6.1 - RFI Attachment
5.7 R1 QMP 5.7 - Track Changes Procedure
6 Design management and checking procedures
6.1 CD *** for QMP 6.1 - Engineering Project Procedures – (Guide to D-B Contractor in-house Design Mgr)
design
6.2 D *** for QMP 6.2 - Overview Design Checking [Presentations include portions of 041, 043 as needed]
design
6.3 D QMP 6.3 - Engineering Checking & Peer Review Summary
6.4 D QMP 6.4 - Mechanical Design Input Checklist
6.5 D QMP 6.5 - Mechanical Design Checklist
6.6 Design Quality Procedures Template (needs discussion with instructor)
6.7 Design Review from DB Contractors (to be added)
7 Training, calibration, and material receiving
7.1 R1 **
QMP 7.1 TCI Training (Proposal example) -2018-09-03
7.1.1 R1 QMP 7.1 -Training Indoctrination
7.2 C *** QMP 7.2 - Calibration of Inspection and Measurement (see also 9001 Tab 5, item 7.1.5.2)
7.3 R1 QMP 7.3 - Receiving Inspection [for presentation, examples can be taken from QMP 7.3 and 7.5 and presented
* together.]
7.4 R1 QMP 7.4 - Materials Return Notice Form
7.5 R1 QMP 7.5 - Materials Receiving, Owner Supplied - Example
7.6 R2 QMP 7.6 Coordination and Expediting Process Map – Example coordination flowchart (excel)
7.7 R2 QMP 7.7 Owner Supplied Equipment Handover - Example
8 Records of Conformance and nonconformance

8.1 C QMP 8.1 Site Records
8.2 R1 QMP 8.2 - Quality Records Process Tracking highlights – and example
8.2.1 R1 QMP 8.2.1 – WM Record Status Log
8.3 CD QMP 8.3 Nonconformance, OFI, and Deficiency Procedure (highlighted). [Presentation application: Can
present 8.3 +8.3.1, 8.3.2, 8.3.3 or just some of them. Deficiency and NC together in the same procedure is
*** one of the key elements.]
8.3.1 CD QMP 8.3.1 - Non-Conformance or Deficiency Report - 2018-07-03 (generic)
8.3.2 CD QMP 8.3.2 - NCR Flow Chart 2013-08-21 (generic)
8.3.3 CD QMP 8.3.3 – Word Version - NCR- OFI - Deficiency Log – with examples of NC, OFI, Deficiency
8.4 R2 QMP 8.4 - Corrective Action [used in lieu of Nonconformance, OFI, and Deficiency Procedure]; Not preferred
by the writer, does not address OFI or Deficiency.
8.4.1 R2 QMP 8.4.1 - Corrective Action Request Form [used in lieu of Nonconformance, OFI, and Deficiency Report];
Not preferred by the writer, does not address OFI or Deficiency..
Page 22 of [122]
0 = I have
R= nts 10 = 2 = ok 1 = needs
Reference
Library
max 3 = too work,
much 2 = ok
3 = good
8.5 R1 QMP 8.5 - Weekly or project completion deficiency status report
8.6 R1 ** QMP 8.6 - Stop Work Order
8.7 C QMP 8.7 – Quality Management Monthly Report (Single or multi-project developer or infrastructure) – template
** example; either jobsite to QMgr or QMgr to Owner’s Rep
8.7.1 R1 QMP 8.7.1 – Quality Management Monthly Report – For CM contractors with many projects
9 Audit process
9.1 CD QMP 9.1 Audit Procedure - [Student presentations: recommend to focus on 9.1 and mention or show briefly
*** elements 9.1.1 through 9.1.6]
9.1.1 C D QMP 9.1.1 Audit Schedule
9.1.2 CD QMP 9.1.2 Audit Agenda Form

9.1.3 CD QMP 9.1.3 Audit Checklist Form
9.1.4 CD QMP 9.1.4 Audit Report Form
9.1.5 CD QMP 9.1.5 Log - Audits and NCRs
10 Completion activities
10.1 C QMP 10.1 Subcontractor Work Completion and Evaluation (do 10.1 or 10.1.1, not both)
**
10.1.1 C QMP 10.1 Subcontractor Work Completion and Self-Evaluation
***
10.2 C QMP 10.2 Subcontractor Work - completion ratings data-base
10.3 R1 QMP 10.3 - Certificate of Completion

*
11 Library – Quality Checklists, ITPs, Work Methods
11.1 C QMP 11.1 Quality Checklists, Inspection forms and ITP worked examples for various trades
**
Inspection checklists – multiple worked examples from CM perspective - Raymond’s, and Jim’s – Prepared and
reviewed for Building Trades, are available if we think they add value
ITPs – multiple worked examples from CM perspective - Raymond’s , and Jim’s – Prepared and reviewed for
Building Trades, are available if we think they add value
WM Templates - Generic – (See also list of existing WMs in a library) Prepared and reviewed for Building
Trades, are available if we think they add value
C = 32 Summary: Number of QMPs in each type.
D = 17 Note that C and D have a lot of overlap as Designers are Owner’s Reps and need to utilize the similar tools (or
R1 = 18 know about them) as the contractors have. Total of C + D = 33 due to the overlap. 34 QMPs are in the Quality
R2 = 4 Plan Template.
Linked=34
End QMP 0
Filename: QMP 0 - Log of QMPs [Read me first] 2019-01-21 [filedate to remain constant] [also named Handout 2-02 ]
Page 23 of [122]
QMP 2.1 - In-house procedure re quality requirements for all RFP procurement of
Contractor or Subcontractor
1.0 PURPOSE
1.1 To define the responsibilities and describe the methods and documents used to ensure that quality
requirements for Request for Proposal RFP) [also called Request for Quotation RFQ)] for
permanent material purchased (products and contractor services) (or for temporary works items
like formwork which impact permanent materials) are optimal.
1.2 This QMP 2.1 has the intent of providing internal procedure (and discussion) of RFPs soon to be
issued and identifying quality management requirements for Contractor or Subcontractor RFPs to
be procured. This QMP is to be used in conjunction with QMP 2.2.
1.3 In order to provide quality management requirements, it is necessary to determine the hierarchy
level from which and for which the construction is being procured – example – Tier-1 from Owner
or Developer and required of Contractor; or Tier-2 from Contractor and required of Subcontractor.
Note that “Owner” and “Developer” are terms that are used interchangeably.
Below in 1.3.1 – 1.3.3 are three examples of Organizations that can utilize this QMP while paying
attention to how the difference in size or scale will affect requirements for quality management.
1.3.1 Organization that is developing the project (Owner-Developer-level, Tier-one):

Procurement RFP requirements for Contractor quality management shall be discussed and agreed
between Owner-level: Project Manager, Quality Manager, and Procurement Manager.
1.3.2 Organization has a contract, or is bidding on a contract (Contractor-level, Tier-two):

Procurement RFP requirements for Subcontractor quality management shall include pass through of
RFP quality management and material quality requirements from the tier-one contract RFP to the
tier-two contract RFPs and subsequent tier-two contracts.
In addition, the tier-two subcontract RFPs may contain quality management elements required by
the tier-two Contractor that have not been specified by the tier-one requirements.
1.3.3 Organization has or is bidding on a subcontract (Subcontractor-level, tier-three):

Procurement RFP requirements for Sub-sub-contractor quality management shall include pass
through (with modification if required) of RFP quality management and material quality
requirements from the tier-two contract to the tier-three contract RFPs.
In addition, the tier-three subcontract RFPs may contain quality management elements required by
the tier-three Sub-sub-contractor that have not been specified by the tier-two requirements.
1.4 The quality requirements shall be specified in Tier-one from Owner to Contractor and/or from Tier-
two from Contractor to Subcontractor at the time of initial request for proposal (RFP) or initial
Request for Quotation (RFQ).
Page 24 of [122]
1.5 These quality requirements for any level, should first be instructive to the Purchasing Manager in
order to have the procurement scopes of work RFPs or RFQs contain necessary quality management
requirements. This QMP 2.1 needs to be reviewed in conjunction with QMP 2.2.
2.0 SCOPE
2.1 The procedure applies to materials, products and services purchased for incorporation into the
finished product, or which may impact on those above noted materials.
3.0 DEFINITIONS
Permanent material: anything that is defined in the contract that will be eventually turned
over to the Owner i.e. raw material, parts, components, sub-assemblies and equipment.
Formwork is not permanent, but it impacts the concrete permanent materials, hence formwork is
included herein.
Contractor or Subcontractor: descriptions offered in 1.3 above are useful.
Request for proposal (RFP) (or RFQ): a purchasing document inviting contractors to submit
bids, proposals or quotations for specified items, materials, equipment, goods and services, etc.
4.0 Responsibilities [Student presentations should not put emphasis on responsibilities as they will change
from contractor to contractor.]
4.1 The Quality Manager or his designee is responsible for determining contractor RFP quality
program standards, reviewing contracts and purchase orders for quality elements (WMs,
Inspection Checklists) that are required in QMP 2.2 prior to issue of request for proposals (RFPs)
and before contracts are released to the contractor.
4.2 The Design Manager is responsible for determining the technical requirements and reviewing
the specifications, standards and documentation applicable to all purchased permanent materials.
4.3 The Procurement Manager is responsible for preparing RFPs, contracts, purchase orders for
permanent materials (in accordance with Design, Quality Management, and other project
personnel) and other contractual requirements and conditions.
5.0 PROCEDURE
5.1 This QMP 2.1 has the intent of providing internal procedure (and discussion) of RFPs soon to be
issued and identifying quality management requirements for Contractor/Subcontractor RFPs to
be procured.
QMP 2.2 can be utilized for all scopes and might be characterized as suitable for Tier-one (owner-
developer level) projects or very large Tier-two (contractor-level) as described and noted below.
Page 25 of [122]
5.2 RFP Tier-1, (Owner-Developer-level): The contractor is required to establish and implement
a quality management system (QMS) including:
Quality Plan, may include quality management procedures (QMPs),
Work Methods, and Quality Checklists for all significant work-breakdown structure items as
identified from the Contract Drawings and Specification.
Work Methods and quality checklists shall be reviewed by the bidding contractor or subcontractor
with respect to current Contract Drawings and Specifications. Key specified elements shall be
captured by the WMs and Checklist. This is how we prevent mistakes.
The QMS shall comply with Drawings, Specifications and terms of the Contract as a minimum,
and the Quality Plan, Procedures, Work Methods, Quality Checklists will be submitted to the
Developer Quality Manager for review and “Marked Revise and Resubmit”, “Reviewed with
comment” or “Reviewed, no comments” prior to contract acceptance.
5.3 All requirements for RFP Tier-1 (Owner-Developer-level) quality management for
contractors are provided in QMP 2.2.
5.4 All requirements for RFP Tier-2 (Contractor-level, tier-two) quality management for
Subcontractors are provided in 2.2 with Green Highlight
The main difference for Tier-2 is the requirement for a Contractor Quality Plan is revised to a
requirement for a Tier-2 Subcontractor Quality Plan (by means of two templates “QMP 2.4 -
Subcontractor Quality Plan Template” or “QMP 2.5 - Subcontractor Quality Plan Template -
Short-form”, identified in QMP 2.2 item 1.1 C).
New Subcontractor Quality Plan (SQP) Templates are available. Both are very short but pack
a lot of good information within them.
The subcontractor is required to have an established or to establish and implement a quality

management system (QMS) meeting minimum requirements including:
“Subcontractor Quality Plan Template” or “Subcontractor Quality Plan Template - Short-

form Template”, Work Methods (WMs) and quality checklists for all significant work-
breakdown structure items as identified from the Contract Drawings and Specification.
Work Methods and quality checklists shall be reviewed by the bidding contractor or
subcontractor with respect to current Contract Drawings and Specifications. Key specified
elements shall be captured by the WMs and Checklist and submitted to the tier above for
review and approval. This is how we prevent mistakes.
[The logic for requiring WMs for even small subcontracts is that WMs describe HOW the
construction is to be accomplished. The WM requires some planning, and planning is the
first ingredient to “getting it right the first time”. If small subcontractors balk at the idea
of a Work Method, a template can be provided to them to get them started.]
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See QMP 2.2 for additional requirements
5.5 Typically, a contractor is given 30 days to produce a QMS for submittal and review by the level
above. Work Methods and Checklist submittals are typically requested to be included in the 30-
day window for elements that are to start construction within the first 60 days.
Work Methods and checklists for activities starting later than the first 60 days may be phased in
such that each WM and Checklist is written, and submitted for approval say 21 days prior to start
of construction. This provides time for revise and resubmit should it be necessary, and for Work
Method Review Meeting so that the crew is informed as to required details.
The QMS and Work Methods shall be submitted to the level above for review and acceptance well
in advance (21-days) of the work.
5.6 Developer Quality Manager shall review the Quality Management System of the contractors and
subcontractors. On the basis of QMP 2.2, the Quality Manager will evaluate the Contractor Quality
Plan, Work Methods, Inspection Checklists, and QMP Procedures, and mark them: “Revise and
Resubmit”, “Reviewed with comment” or “Reviewed, no comments”.
Purchasing document(s) shall contain the necessary data describing the product ordered, type, class,
grade, and other precise identification, accompanying relevant specification, drawings, process
requirements, special instruction, etc.
[Company] QA Personnel may visit the subcontractor/contractor premises for verification of the
purchased product. Verification arrangement and method of product release shall be specified in the
purchasing documents.
6.0 REFERENCES
QMP 2.2 - RFP Quality Requirements Tiers 1 Owner-Developer to Contractor and QMP 2.4 and 2.5 for
Tier 2 – Contractor to Sub
7.0 ATTACHMENT
None
Originated By: __ // Reviewed By: _______//________

Quality Manager Date Contracts-Purchasing Dept. Date
Approved By: ________________________//__________

Project Manager Date
End QMP 2.1
Page 27 of [122]
Filename: QMP 2.1 – In-house discussions re quality requirements RFP procurement of Contractor, Subcontractor, Supplier, – all levels
2018-10-02.docx
QMP 2.2 - RFP Quality Requirements Tiers 1 and 2 - Owner-Developer to Contractor to Sub
0. Basis for use and background:
This QMP 2.2 is recognized as having a substantial impact on the role of quality management in construction – concurrent with, but
independent from Design plans and specifications. The difference is that designers just require that the work is built per plans and
specs, but they do not offer assistance as to “how”. This QMP (and other QMPs available from this same Quality Plan) provides
requirements as to “how”.
[Note that the term RFQ (Request for Quotation) is often used interchangeably with RFP (Request for Proposal), but we will make
efforts to only use the term “RFP” in this document (and for our purposes, RFP has the same meaning of RFQ).]
QMP 2.1 is an internal discussion of the basic quality management requirements, typically read prior to QMP 2.2. Should any
conflicts occur between QMP 2.1 an QMP 2.2 requirements, QMP 2.2 requirements shall govern.
This QMP 2.2 is focused on Tier 1, Developer requirements for Contractor. However, this version attempts to address Tier-2
(Contractor requirements of Subcontractor) but in this same document and in green highlight.
QMP 2.2 Tier-2 (not yet fully vetted) will focus on Tier-2 RFP, Contractor requirements for Subcontractor – smaller
scope, therefore less detailed.
This revision has attempted to provide the general quality management requirements, but not go into the level of detail as provided
previously. Alas, the writer edited the QMP and made improvements, but the quality management requirements in terms of
number of pages, are largely unchanged, minor revisions toward the goal of minimizing unnecessary detail has been made.
In search of a simpler QMP 2.2, Section 12 has 25 elements for the Contractor Quality Manager, which have been taken from the
main text and are now an addendum. This section 12 may be removed to provide a less detailed QMP 2.2, but the writer sees value
in identifying Contractor Quality Manager responsibilities, and has not excluded these items.
Tier 1 versus Tier 2 quality management can be facilitated by means of the left column. The column is provided to assist
organizations to develop a set of Tier 2 or perhaps a set of organization specific requirements which is different from this initial
master.
1. Introduction - RFP Quality management requirements for Tier-1 Contractor and Tier-2 Sub-
contractor.
Purpose of this Quality Management Procedure (QMP) 2.2 - Quality Requirements for Contractor RFP is to make each
contractor (and subcontractor) aware of and accountable for quality management requirements in their scope of work.
Objective: We want to provide quality management requirements for implementation that the contractor or
subcontractor will follow, that offer value when assessed against cost, and help the crews to "build it right the first time".
Contractor Quality Plan:
This RFP Quality Requirements for Contractor has as its fundamental purpose to be utilized as a clause or section in a
contract to be written between Developer (or Owner) and Contractor (Tier 1).
Another very similar application would be as a clause in the contract between Contractor and Subcontractor (Tier 2) that
would address levels of quality management to be required by the Contractor and implemented by the Subcontractor. This
Tier-2 application is typically a much smaller scope of work than that of Tier-1, and the current proposal for this Tier-2 is to
provide “QMP 2.4 Subcontractor Quality Plan Template” or “QMP 2.5 Subcontractor Quality Plan Short-form Template”,
Page 28 of [122]
Another Tier-2 application would be a clause specifying levels of quality management - between Developer and Sub-
contractor (also Tier 2 in our view), assuming that the Developer will act as Construction Manager and will have direct
control of subcontractors.
The quality management issues are very similar in all three of the above noted situations but the level of detail and scale of
the organization are important factors when writing quality management requirements.
The bidding Contractor (or subcontractor) should read this entire QMP 2.2 carefully to ensure an understanding of the
requirements. Some of the significant items are:
1.1 DEVELOPER shall (if requested) provide the Contractor with a Quality Plan Template (Contractor’s Quality Plan
Template). The initial intent of the Contractor’s Quality Plan Template is to
A) set quality management expectations (within the DEVELOPER organization) which the developer holds for its
Contractors.
B) The Contractor’s Quality Plan Template which is first provided to contractors, and then reviewed, edited,
submitted back to the Developer, and embraced by the Contractor provides a framework for review and
control of all quality control procedures for any and all activities implemented by the Contractor.
C) At the time of writing, in addition to “Contractor Quality Plan Template” noted above, we received two new
Subcontractor Quality Plan Templates – “ QMP 2.4 - Subcontractor Quality Plan Template” and “QMP 2.5 -
Subcontractor Quality Plan Template – Short Form”
1.2 Upon Contract award, the Contractor shall review, edit and revise the Quality Plan Template or shall edit and
revise the Contractor’s existing quality plan to suit the project. Regardless of the source, the Contractor Quality
Plan shall reflect how the Contractor implements its processes and it will serve as the foundation of quality
management commitments from the Contractor to the Developer. The updated Contractor Quality Plan shall be
submitted for review and evaluation of the Developer within 30 days of Signing of Contract.
The same goes for Subcontractor award – same details, just one Tier lower.
1.3 The Contractor Quality Plan submittal shall be evaluated in accordance with these QMP 2.2 Quality RFP and
Contract Requirements, and “Marked Revise and Resubmit”, “Reviewed with comment” or “Reviewed, no
comments” by DEVELOPER.
The same goes for Subcontractor Quality Plan submittal – same details, just one Tier lower, and with review being
done by the Contractor.
1.4 [It is envisioned that at first encounter, a contractor may not have a compliant Quality Plan, but they are
encouraged to edit and write one that identifies their own processes. In that manner, they will be initiating and
improving their QMS as opposed to trying to fit into the DEVELOPER mold for quality management.
Same clause applies to Subcontractors.
1.5 The Contractor is responsible for implementation of an ISO 9001:2015 “selective compliance” Quality
Management System (QMS) as identified in section 1.1 or 1.2 above that encompasses Quality Control (QC),
Quality Management (QM), and Quality Audit.
“Selective compliance” is a term utilized as a form of compliance to the ISO 9001 standard, meaning that the
organization (in pursuit of a relevant quality management system), selects and implements from the ISO 9001-
2015 elements, and Developer requirements per this QMP 2.2 and per the Contractor Quality Plan Template, that
it wishes to utilize for its QMS in a form that supports Developer inputs noted above and Contractor strategic
directions. It is noted that the Developer during evaluation, may require the Contractor to implement ISO 9001-
2015 clauses and/or QMPs that it deems necessary to fulfill the contract with sufficient quality management.
Finally, the Contractor is expected to comply with its QMS, with audits to prove it.
This QMS shall be reviewed, edited and submitted by the Contractor per 1.2 above.
Subcontractors are responsible for implementation of a Subcontractor Quality Plan from the following; per clause
Page 29 of [122]
1.1 above, either QMP 2.4 - Subcontractor Quality Plan Template, or “QMP 2.5 - Subcontractor Quality Plan
Template – Short Form”
If the Contractor does some of these quality management processes differently, they are encouraged to provide
their proposed revisions in Track Changes for DEVELOPER’s evaluation and approval, and incorporation into the
Contractor’s “for construction” Contractor Quality Plan submittal. Note that the Developer is not obligated to
accept Contractor Quality Plan revisions that provide for lesser quality management.
Same clause applies to Subcontractors.
1.6 After the Contractor editing and DEVELOPER approval of the Contractor Quality Plan (QP), the Contractor Quality
Plan will provide the guidelines for all Contractor QMS activities. The finalized and mutually accepted Contractor
QMS shall include:
Tier-1 1. Tier-1 or Tier-2 - Finalized and mutually approved Inspection and Test Plans (ITPs) and/or inspection
and Checklists.
Tier-2
2. Tier-1 or Tier-2 - Finalized and mutually approved Work Methods (WMs),
Tier-1 3. Tier-1 Finalized and mutually approved Contractor Quality plan (CQP) and attached Quality Management
Procedures (QMPs).
Tier-2 4. Tier-2 identifies requirements for Subcontractor Quality Plan from QMP 2.4 - Subcontractor Quality Plan
Template, or “QMP 2.5 - Subcontractor Quality Plan Template – Short Form”
1.7 It is noted that the Contractor Quality Plan or the Subcontractor Quality Plan (to be edited and submitted to
DEVELOPER or the Contractor within 30 days of contract signing), needs to include only Contractor or Subcontractor
Quality Plan with Work Methods and Checklists for the various contractor or subcontractor activities required for
the first 60 days of work to be undertaken following Contract Award.
1.8 Subsequent activities (work to be undertaken subsequent to 60 days following Contract Award) may be described in
Work Methods and Checklists (per requirements of section 4 below) and these may be submitted to the Developer or
Contractor in a time frame such that the WM and inspection checklist are submitted 21 days in advance of the first
instance of the WM activity. Developer (or Contractor) after reviewing the submittals shall return them within target one
week and maximum two weeks of the receipt of the same with comments, concerns, and feedback.
1.9 Note: If the Contractor will subcontract portions of the work, time must be allowed for subcontractors to be brought
on board and those subcontractors shall also comply with the requirement for the WM and checklist to be submitted 21
days in advance of the first instance of the WM activity.
1.10 Note: The Contractor and or Subcontractor 21-day time frame noted above is to provide sufficient time for Developer
review and for Contractor or Subcontractor possible revise and resubmit and for WM Review Meeting (Tier 1 or Tier 2) to
be held and revisions made prior to start of work.
The remainder of this document describes Tier-1 Developer to Contractor, except where green highlighted items refer to
Tier-2
2. Quality management program – key components:

2.1 Self-check by the person doing the work or the task.
2.2 Quality Control – the organization performing the work, Contractor’s (or subcontractor’s) responsibility in order
to “get it right the first time”.
2.3 Quality Assurance (also called Quality Management) –the Contractor’s responsibility.
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2.4 Quality Manual Tier-1– Which includes Quality Plan, QMPs, Work Methods, and Inspection Checklists.
Contractor’s responsibility.
2.5 Quality Manual Tier-2– Which includes Tier-2 Subcontractor Quality Plan and reduced number of QMPs, Work
Methods, and Inspection Checklists - subcontractor’s responsibility.
2.6 Contractor Audit of the Contractor and subcontractor processes –Contractor responsibility.
2.7 DEVELOPER Audit of the Contractor– DEVELOPER responsibility. Note that Contractor and/or Developer Audits
may be conducted jointly.
2.8 Quality Surveillance – DEVELOPER responsibility.
3. Quality Management Principles (9001-2015)

The Contractor’s Quality Plan shall address these quality management principles:
3.1 Customer focus
3.2 Leadership
3.3 Engagement of people
3.4 Process approach
3.5 Improvement
3.6 Evidence based decision-making
3.7 Relationship management
4. Quality Management System (QMS) – General Requirements for Quality

4.1 The Contractor (or subcontractor) shall be solely responsible for the performance and costs of all contractor (or
subcontractor) level quality management and Quality Control (QC) associated with the Work. Contractor (or
subcontractor) quality scope includes monitoring, inspecting and testing regarding the means, methods, materials,
workmanship, processes and products of all aspects of the Work, construction, and management as necessary to
ensure conformance with the Contract (or with the Tier-2 Contract).
This QMS General Requirements for Quality could be augmented with Subcontractor items throughout, similarly
to that provided in 4.1 above. As this QMP 2.2 is currently written for educational purposes, we assume that the
reader can clearly see and identify the direction required and the action to be taken for Subcontractor quality
requirements. Clarity is important as regards to the scope of quality management, and we trust that those who
may edit this quality management scope for future and various users will achieve the required clarity.
4.2 The Contractor shall provide Quality Checklists and Work Methods for all significant work activities (where the
absence of written instructions could have a negative impact on the product safety, quality, consistency, cost, or
schedules) and submit these WMs for the review, and acceptance to Developer .
4.2 Note 1: DEVELOPER has a small library of Work Methods and Checklists and these may be made available for
Contractor (or subcontractor) for edit, revision to be consistent with drawings and specifications, submittal to
Developer, and use by Contractor or Subcontractor.
4.2 Note 2: DEVELOPER does not have WMs for all construction activities. For activities where no DEVELOPER
WM and checklist exist, it is the Contractor’s or Subcontractor's responsibility to create one using other
DEVELOPER or Contractor WMs and Checklists as a model and using plans and specifications from the current
project as the details with which the WM and checklist need to comply.
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4.2 Note 3: DEVELOPER may enter into discussions as to the need for certain WMs on a case by case basis.
However, contractors are typically aware of the value of detailed planning as a method to avoid screw-ups. Work
Methods should be thought of as detailed planning and when stated in that light, it is difficult to envision activities
that will not benefit from detailed planning as per the writing of a WM. Hence WMs will be required in almost all
instances.
4.3 It is the Contractor’s or Subcontractor's responsibility to review the Work Method and make any changes
necessary in order that the Work Method and Checklist conforms to project drawings, specifications and codes.
4.4 Subcontractors supplying product or services which have quality management implications for the project (per
clause 4.2 and notes) shall inherit the identical quality management obligations for quality management as
required of the contractor with whom the subcontractor contracts.
4.4 Note 1: Per this QMP 2.2, where the Contractor chooses to outsource to a Subcontractor (or subcontractor
outsource to a sub-subcontractor), all requirements stated as Contractor requirements shall be deemed
Subcontractor requirements.
4.5 The Contractor shall not be relieved of any of its obligations or responsibilities by the assignment of them to
subcontractors or others.
4.6 No work shall be undertaken on any element of the work for which there are unresolved QMS submission
requirements. Work shall not be undertaken until the Developer has accepted the base portion of the QMS and
the specific details (Work Method, ITP, and checklists) for that element of Work.
4.7 The Contractor or Subcontractor shall ensure that all workers are familiar with the QMS and Work Methods and
their role under it, as well as with the Contract Drawings and Specifications.
4.8 For all Work Methods, a Work Method Review Meeting shall be organized by the Contractor or subcontractor,
with the following parties invited and with reasonable notice provided:
 DEVELOPER personnel
 Owner’s Representative (if there is an Owner other than DEVELOPER)
 Contractor supervisor(s)
 Foreman and crew or crews from the organization (Contractor or Subcontractor) responsible for the
work
 Representatives may be invited from other appropriate groups, i.e. construction, engineering, quality
control, testing firm, safety, and environmental (as required)
The Work Method Review Meeting shall be completed and any revisions to the WM provided to crews, interested parties,
and to DEVELOPER prior to commencement of the activity.
4.9 Each finalized WM (submitted and approved by both parties) shall provide the required details of HOW the
contractor or subcontractor shall perform the work.
4.10 not used
4.11 “Initial Inspection” shall be performed by the Contractor (or Subcontractor) at the first occurrence of each
significant process throughout the Project in order to provide confidence that contractor Work Method and
inspection process meets specification and delivers a product conforming to the specification. The Contractor (or
Subcontractor) performing the Initial Inspection shall notify DEVELOPER in advance of the Initial Inspection (2
working days for work on-site and 1 week for work off-site).
4.12 On-going Inspection: Once the first instance of any product or work has been implemented per the above Initial
Inspection, subsequent work needs to be able to perform in the same manner to attain similar conforming results.
On-going Inspections by personnel who have experienced previous inspections of the same element shall be
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required and records developed so as to not miss important elements, and as well to document work performed
correctly.
4.13 The Contractor or subcontractor shall provide unrestricted access to all its Quality Management operations and
documentation and shall allow the DEVELOPER personnel full access at any reasonable time.
4.14 DEVELOPER will review the Contractor's performance of the Work based on the DEVELOPER (and Contractor)
Quality Audit and field surveillance results, and by the Contractor's (and Subcontractor’s) Quality inspection and
test results - and determine the acceptability of the Work.
4.15 Work failing to meet the conditions of the Contract shall be considered Nonconforming Work. The DEVELOPER for
work of the Contractor (or the Contractor for the work of the Subcontractor) may consider all Work subsequent to
the last acceptable quality inspection or test as Nonconforming Work.
4.16 The Contractor (or Subcontractor) shall not be entitled to payment for Work that is Nonconforming. See items
10.3.5 and 10.4.3 for additional clarity.
5. QC and/or QA testing
5.1 Not used
5.2 QC Testing – Third party testing company (testing company): Work requiring testing per drawings and specs shall
be hired by the Contractor and reporting to and paid for by the contractor. [The requirement for QC Testing is
dependent on scope of work that requires QC Testing and may be subject to discussion prior to contract signing.]
QC Testing shall default to “required including paid for by the Contractor or subcontractor” – the party who
performs the work, hires and pays for the testing.
5.3 Quality Assurance Testing (QA Testing) shall be carried out by an independent (third party) testing company (QA
Testing Company) to be hired by DEVELOPER and reporting to the DEVELOPER with notification to the Contractor.
Note that the Developer may select if and when QA Testing shall be performed. Typically, the QA Testing will be
performed on elements of QC testing to confirm that QC testing is performed without bias. Alternately, if no QC
Testing is required by contract, QA testing may be employed by DEVELOPER or the Owner’s Rep for all testing
required.
5.4 The Testing Company shall be certified to perform all testing to the required standards.
5.5 For critical testing, side by side comparison testing (QC and QA testing) may be requested – as a method of Audit,
by either the Contractor or by DEVELOPER.
5.6 Testing results must represent actual operations and results shall be reported accurately and in a timely manner as
required by the Contract.
5.7 All testing equipment shall be calibrated, properly maintained, and in good operating condition.
5.8 The Contractor or subcontractor (whichever is directly responsible) is responsible for providing scheduling (notice
of test with reasonable notice in advance) to the Testing Company, and other relevant stakeholders to the activity.
We stopped noting subcontractor requirements here, but state that the party (including subcontractor) that is directly
responsible for the item being discussed shall remain responsible for the action required.
6. QMS Submission Requirements
6.1 Per previously identified submission requirements: Quality Plan, Work Methods, Inspection Test Plans, and
Inspection Checklists require submissions for approval to the tier above.
6.2 The Contractor shall provide all resources and take all actions necessary to ensure:
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6.2.3 All testing and inspections are performed in accordance with Contract Requirements and applicable industry
standards.
6.2.4 NC Submission (notification) to the DEVELOPER within twenty-four (24) hours or 1 business day, for all
inspection and tests that indicates non-conformance of the material being tested.
6.2.5 Production of inspection reports for all inspection and tests that indicate conformance: a) the objective
should be for thorough reporting, b) with a well-organized reporting and filing structure, c) reporting such
that every submission is potentially final (subject to Developer review and agreement) and d) not requiring
end of project resubmission. Under the above scenario, weekly submissions of records showing conformance
are required. Conforming inspection and test reports shall have signatures and no blank spaces that may
indicate incomplete inspection, testing, or reporting. Conforming reports shall be audited, and initialed by
Contractor or delegate weekly and summarized and available for audit by DEVELOPER, in preparation for
handover.
6.2.6 [It is recommended that the DEVELOPER audit handover records at the first availability of the records so that
all are in agreement as to the criteria for acceptable inspection and test records.]
6.2.7 Organization, compilation, summarization in a logical manner and submission of all project quality records as
the project progresses, and within (30) calendar days of issuance of the Completion Certificate, or at intervals
as agreed between parties to facilitate handover of milestone portions of the project.
6.3 The QMS shall include the following information:
 the name of the Contractor Quality Manager and qualifications establishing a proven capability to provide the
specific services required for the Project;
 the names of independent QC testing agencies and their proven capability to provide the specific services
required for the Project;
 a listing of QMS staff (including names, qualifications and relevant experience) and their assigned roles and work
scheduling and performing quality related duties;
 a list of testing equipment including calibration certificates if applicable to be used for the Work.
6.4 The QMS shall include an Inspection and Test Plan (ITP) providing hold points (hold the work for DEVELOPER
inspection) and witness points (provide notification to DEVELOPER of the designated time that the work will be
ready for surveillance – but with no requirement to “hold” for DEVELOPER surveillance).
7 QMS Submission Requirements- Additional

7.1 Reviewed and revised QMPs or Work Methods introduced after the start of work will be amendments to the
QMS. All amendments require the submittal process as per the original QMS and WM requirements.
7.2 When materials or equipment are specified by standard or performance specifications, the Contractor shall obtain
from suppliers or manufacturers independent test reports or test certificates stating that the materials or
equipment meet specified requirements. The Contractor shall provide documentation of actual testing results.
8 DEVELOPER Quality Inspection and Audit
8.1 The DEVELOPER shall monitor and audit all inspections carried out by the Contractor. Sufficient notice of initial
inspections shall be provided to the Developer by the Contractor. Once confidence is gained that inspections are
performed correctly and yield conforming results, monitoring frequency may be reduced to spot check inspections
at a frequency deemed appropriate.
8.2 The objective of DEVELOPER Quality Audits is to have an independent evaluation of the performance of the
Contractor’s QMS resulting in a proactive approach to avoiding or reducing quality issues. Also, the purpose of the
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DEVELOPER Quality Audits is to ensure that QMS procedures are available, being followed and the resulting
products conform to Contract requirements.
8.3 DEVELOPER Audits will provide a performance assessment of how well the Contractor’s actual construction and
project management processes comply with the Contract and the Contractor QMS.
8.4 DEVELOPER Auditor(s) shall be allowed unrestricted access to all activities, testing, and documentation of the work
done by the Contractor, their agents, subcontractors, and suppliers.
8.5 Where the audit can be called a system audit of Contractor processes, notice will be provided to auditees so that
preparations and process can be efficient.
9 Inspection by DEVELOPER
9.1 The Developer will monitor the Contractor's operations and QMS to ensure the standards and terms of the
contract regarding quality are being met.
9.2 The objective of field inspection is to verify the Contractor’s implementation of Work Methods, Inspection and Test
Plans, quality control check lists, Hold or Witness Points, or any other aspect of the QMS. Field inspection is
documented and is an integral component of the Quality Audit process.
10 Nonconformity Reports (NCR)

10.1 The Contractor and the DEVELOPER shall review the Work, or portions thereof to determine if the work is in
conformance with the contractual requirements.
10.2 See QMP 8.3 Nonconformance, OFI, and Deficiency for definition of deficiencies relative to non-conformances
and for NC process.
10.3 Contractor's Internal or External NCRs – any observed Nonconformities shall be dealt with as follows:
1. Should the Contractor's observations or audits indicate that an element of the Work is not in conformance,
the Contractor shall issue a Nonconformity Report (NCR) (with a notification copy to the Developer),
including a response time for effective resolution.
2. The Contractor will implement an NCR tracking process to monitor the status of all NCR initiated by either
the Contractor or DEVELOPER.
3. An NCR summary must be included in the monthly Quality Management report to DEVELOPER.
4. The party(s) responsible for the noncompliant Work shall respond to the Contractor and Developer with a
proposed resolution to the Nonconformity. Upon Contractor’s agreement, a copy shall also be submitted to
the DEVELOPER within the time specified - with the proposed resolution (the fix of the NC) and the
Corrective Actions (to prevent recurrence) provided to close the NCR. The Contractor may consult with the
DEVELOPER regarding these proposed resolutions.
5. Payment for the Work itself may be withheld until the NCR issue is resolved. Contractor observation and
disclosure of NC is required and greatly appreciated and typically, if the Contractor is doing a quality job and
the QMS is being implemented, payment for NC is optional and can provide good will towards contractor
engagement in quality management. Only NC disputes are suggested to result in non-payment until
resolution.
10.4 DEVELOPER-Issued NCRs
1. Should the DEVELOPER Quality Audit or Surveillance reporting indicate that the Work is not in conformance, the
DEVELOPER will initiate and submit an NCR to the Contractor which will include a response time for a proposed
Page 35 of [122]
resolution and Corrective Actions.

2. Within the time specified in the NCR, the Contractor shall submit a proposed resolution and Corrective Action to
prevent reoccurrence of the NCR.
3. Payment for the Work found by the Developer to be nonconforming shall be withheld until the NCR issue is
resolved.
10.5 Opportunity for Improvement (OFI)
1. Should a Quality Audit indicate that the Work is at risk of non-conformance, (or is not in conformance but with a
variance deemed minor) by the DEVELOPER, he may issue an Opportunity for Improvement (OFI).
2. The Contractor shall review the OFI findings and undertake such modifications to the QMS and/or QMP or Work
Methods as necessary to address the issue.
3. An OFI will not affect payment for Quality Management or for the Work itself.
10.6 Appeal
1. If the Contractor has not notified the DEVELOPER of a dispute concerning the initiation of an NCR within 5
business days, the Contractor is deemed to have accepted the NCR. If the Contractor disputes the validity of a
finding or NCR, the Contractor may file an appeal with the DEVELOPER. The DEVELOPER and the Contractor will
use all reasonable efforts to refine the area of dispute and to resolve the dispute in conformance with the
Contract.
2. If the DEVELOPER and the Contractor cannot come to a mutually agreeable resolution within 5 business days,
the Work that is the subject of the NCR shall be re-evaluated by an independent third party, selected by the
DEVELOPER in consultation with the Contractor, at a test frequency equivalent to more frequent than that
specified in the Contract, or to such other frequencies as may be mutually agreed between the Developer and
the Contractor.
3. If the appeal testing confirms the nonconformity determination, all appeal testing costs will be borne by the
Contractor. If the appeal testing shows that the Work does meet the requirements of the Contract, all appeal
testing costs will be borne by DEVELOPER.
11 Payment
11.1 The rates agreed in the Contract shall include the full compensation for all costs related to Quality Management
requirements in the Contract.
11.2 Payment for quality management will be made on a monthly basis, prorated for the percentage of the total Work
completed as determined by the Developer subject to the Contractor being compliant with the requirements of
this Section and with Contractor QMS.
11.3 The Developer may deduct an amount from any monthly payment so computed for Quality Management work
required but not satisfactorily undertaken during that month. The Developer may also reduce the total Lump Sum
payable by the value of any Quality Management work required but not satisfactorily undertaken during the Term
of the Contract. The foregoing determinations will be the sole discretion of the Developer.
11.4 Inspection and/or testing by the Developer will be at the DEVELOPER cost. However, re-inspection or re-testing by
DEVELOPER for repaired or reworked nonconformities will be at the Contractor's cost. Work that is deemed
Unacceptable will not be eligible for payment.
11.5 The Completion Certificate will not be issued if there are any unresolved Non-Conformity Reports.
End of QMP 2.2 regular section
Page 36 of [122]
12. QMP 2.2 Addendum – Quality Manager’s Responsibilities (some are requirements)
Subcontractors Rep responsible for quality shall inherit the Quality Manager clauses in this section 12.
12.1 The QMS shall describe how the Quality Management staff are generally allocated to project activities, and how their
work will be coordinated.
[Some of the following requirements are redundant, and can be omitted (by the party writing or editing this document).
The writer did not choose to omit this addendum as it was felt that some processes benefit from identification of
responsibilities of the Quality Manager. If the reduction in volume of this QMP 2.2 is felt necessary, these Section 12
addendum items can be removed and most of these elements are still covered in this QMP 2.2. Items in yellow in section
12 are items that may not be covered elsewhere in this QMP.]
12.2 Without limitation, the Contractor Quality Manager shall:
12.3 implement, maintain and ensure the effective operation of the Contractor Quality Management System (QMS);
12.4 develop (or delegate responsibility internally for development of) Work Methods, ITPs, and quality control checklists
for each element of the Work in sufficient detail to gauge conformance with all contractual requirements;
12.5 be responsible for measuring conformance with all aspects of the Contract and QMS;
12.6 verify that all testing equipment is properly calibrated, maintained and kept in good working order;
12.7 review construction drawings, and shop drawings, and ensure that all affected Contractor’s staff have current
versions of documents applicable to their part of the Work;
12.8 ensure the DEVELOPER is informed of any upcoming hold points identified in the ITP at least 2 business days prior to
the event.
12.9 ensure the requirements for Quality Management (including contractual specifications for the Work, and Work
Methods) are known to, understood by, and adhered to by all workers of their organization;
12.10 organize, schedule in advance, chair, and document Work Method Review (pre-construction) meetings prior to any
new activity being conducted on-site (or off-site) with timely notification (as noted per other places in this specification) to
the Developer.
12.11 organize Initial Inspections at the commencement of any new activity being conducted on-site with contractor (or
subcontractor) parties performing the work and with timely notification and invitation (as per other places in this
specification) of the Developer.
12.12 ensure that all QC checklists are signed-off by contractor’s responsible personnel;
12.13 review, initial, and be responsible for all inspection and test reports, and other required reports;
12.14 monitor QC testing and inspection procedures including those of the Subcontractors, with subcontractors also
required to produce their own inspection checklists (and Work Methods) and for inspection and sign-off of those
checklists;
12.15 consult with field inspectors regarding materials and testing issues;
12.16 receive notification from subs and issue notification to Developer regarding non-conformances or deficiencies,
follow the rules laid out per NC in section 10, and per the item immediately following this one;
12.17 initiate the Nonconformity process when materials or products do not meet the required specifications, and
immediately (within 24 hours) inform (notify) the DEVELOPER of such non-conformance;
12.18 consult with the DEVELOPER and provide proposed Resolution (the fix) and Corrective Action (to prevent
reoccurrence) on Nonconformities found in the work;
12.19 respond to each Nonconformity Report (NCR) issued by the Contractor or the DEVELOPER, within the time specified
in the NCR;
12.20 work directly with the DEVELOPER on matters related to Quality Management;
12.21 keep an organized filing system to ensure that quality records are easily accessible so that auditors can obtain
necessary information;
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12.22 notify the DEVELOPER of any changes in survey layout, location, line, grade for approval;
12.23 organize, chair and document weekly or bi-weekly Quality Management meetings with the Developer.
12.24 provide weekly and monthly summary reports on testing and inspection results;
12.25 prepare and submit a monthly (on the first work day of the month) QMS summary report to the Developer listing the
QC, QA and Audit activities performed, upcoming Work Methods to be initiated, and the status and disposition of NCR’s
and Corrective Actions taken.
Filename: QMP 2.2 - RFP Quality Requirements Tiers 1 and 2 - Owner-Developer to Contractor and to Sub - 2019-02-04
End of QMP 2.2
QMP 2.4 - SUBCONTRACTOR QUALITY PLAN (SQP)

Version updated 2019-02-14
The purpose of this Template is to capture a subcontractor’s quality plan as applicable to this project.
DATE 2019-01-08 FILE NO.
PROJECT NAME
PROJECT NUMBER LOCATION
SUBCONTRACTOR
PREPARED BY
COPIED TO
NOTE: If the Subcontractor work scope includes both off-site shop fabrication and on-site field work or erection, provide
two separate SQP's for shop and site respectively.
Revision # Date Detail Prepared by Reviewed by Approved by
1. INTRODUCTION
1. This SQP is based on our review, analysis and detailed planning of our Trade scope of work and our company
experience.
2. In addition, this plan satisfies the requirements of the Construction Subcontractor Quality Program (CSQP), the
contract technical specifications and drawings and will provide a high level of confidence in our quality trade work
for the Project.
3. The activities described in this SQP will be observed and practiced throughout the construction scope of work.
4. Company Policy Statement with respect to Quality of Work: [insert]
2. SQP RESPONSIBILITIES
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1. Field Quality Contact: [Name/ title/ tel/ email]
2. Office Quality Contact: [Name/ title/ tel/ email]
3. It is understood and agreed that the Quality Contacts will cooperate and participate in regular meetings that will
include quality assurance and quality control content and progress updates.
4. Identified and provided below or attached is an Organization Chart and Manpower Schedule that we will be
using on this project: [insert or attach and indicate which]
3. KEY TASKS AND ACTIVITIES
1. Identified and provided below or attached is a list of the key tasks and activities for which we will control
quality. Each process is placed in a work breakdown schedule and fully described in terms of quality control
measures:
Key Task/Activity
Common
Construction Lead Superintendent/
# Be sure to include task that Foreman deficiencies & Notes
Means + Methods Hand Manager
check the adequacy of remedies
previous trades.
1
2
3
[add more lines as
4 required, this goes for all
tables]]
2. Our system for the planning and tracking of deliverables such as material submittals; quality submittals such as
inspection checklists and Work Methods reviewed, and edited to capture the requirements of current project
drawings and specs; mock-ups; work samples; material samples; tests and warranties is described as follows:
[insert description]
3. Identified and provided below or attached is a list of the submittals, mock-ups, work samples, material
samples, tests and warranties required by the Contract Documents and common reason or typical best
practice:
# Item Submittal Mock-up Work/ material sample Tests Warranties Notes

1
2
3
4
4. Identified and provided below or attached is a Schedule of Shop Drawings that we will be using on this project,
including estimated delivery dates:
# Shop drawing Est'd delivery date Notes

1
2
3
5. Our system for ensuring that only reviewed documents are being used on site is described as follows: [insert
description]
Page 39 of [122]
6. Our system for tracking, identifying documenting and submitting requests for information is described as
follows: [insert description]
7. Our system for the delivery, receipt and receiving inspection of materials is described as follows: [insert
description]
8. Our system for the storage of our materials on site is described as follows: [insert description]
9. Identified and provided below or attached is a list of the milestone reviews and work "hold" points required to
expeditiously complete our work:
# Item Review Work 'Hold' Notes

1
2
3
4
10. Our system for tracking, identifying, documenting and submitting preventative remedies for identified risks and
corrective remedies for reported deficiencies is described as follows. We understand and agree that our
system shall include a Corrective Action Report (CAR) process to establish the causes of any deficiencies and the
root causes of any repeated deficiencies. We also understand and agree that our system shall include a
Preventative Action Report (PAR) process to eliminate root causes and to implement preventative remedies:
[insert description of system]
11. Our system for the maintenance of site logs, including details of changes to the work and authorizations to
proceed with such changes is described as follows: [insert description]
12. Our system for the tracking, identifying, documenting and submitting as-built information is described as follows:
[insert description]
13. Our system for the maintenance of all QC-related records is described as follows: [insert description]
4. COURSE OF CONSTRUCTION QUALITY RECORDS
1. Identified and provided below or attached is a list of the quality control checklists that we will be using on this
project. We understand that a Work Method which serves to identify how the work will be planned and performed
is required and is attached along with the inspection checklist. Attached is a completed sample of each:
# Work Method and Checklist Notes

1
2
3
4
5
2. We understand and agree that we are to provide copies of these Work Methods and checklists for review to the
Tier above for review and acceptance at our post tender review meeting.
3. We understand and agree that the checklists are to include in summary form typical quality measures including
substrate preparation and any environmental requirements, and common project-specific deficiencies to be
guarded against.
4. Identified and provided below or attached is a list of critical construction activities, their characteristics to be
tested or verified, activity acceptance criteria, records to be kept and responsibility for them:
Page 40 of [122]
# Critical activity Characteristic to be tested/ verified Acceptance criteria Records Responsible Notes
1
2
3
4
5.
Work Method Review Meeting – one per trade

activity:
List your system for training your crews as to
requirements from drawings and specs that as
included in inspection checklists and Work Methods.
Initial Inspection – one per trade activity:
List your method for achieving initial inspection that
facilitates conformance with plans and specs and
minimizes rework.
6. PROJECT SPECIFIC QUALITY CONTROL PROCESSES - We understand and accept the following standard quality
procedures for this project:
1. Document distribution and record keeping: [text]
2. Requests for Information: [text]
3. Submittals review process: [text]
4. Deficiency reporting and correction procedure: [text]
5. Non-conformance reporting and correction procedure: [text]
6. Other: [text]
7. TIME
1. We understand and agree that time is of the essence in the execution of all of the procedures in the SQP as
described above and in attached documents.
8. Submitted for review and approval is this Subcontractor Quality Plan.
End of QMP 2.4
QMP 2.5 - Subcontractor Quality Plan – Short Form

Version updated 2019-02-14
SUBCONTRACTOR Location (City)

PREPARED BY Position
REVISION DATE(S)
The Items listed below are the information that the Developer and/or the Contractor has endorsed and requires in a
Subcontractor Quality Plan (SQP). You may provide your own SQP or fill in the requested information in the Content
Page 41 of [122]
column below.
Upon review, information that your submitted SQP adequately addresses will be marked as . Fill in the requested
information below. The Content column will expand to fit additional information, or information can be attached and
referenced in the Content column. You may keep this document for your use on future projects.
# Item Content
General Requirements:
1 Identify the project by name:
2 Revision history table:
3 Table of Contents:
Specification sections applicable to contract Spec:
4
scope: Spec:
Field Quality Contact: [Name/ title/ tel/ email]
Identify your Quality representatives on and off
5
site:
Office Quality Contact: [Name/ title/ tel/ email]
Provide Company Organizational Chart (Include
6
Quality Designates):
Provide your Company's policy statement
7
regarding quality:
Key Tasks and Activities
Category of Work:
List categories of work and activities, who is
Means & Methods:
responsible, typical quality issues to beware of. (In
8 Responsible:
accordance with the headings at right as
Quality issues:
required):
Shop drawings:
Work samples:
Provide your submittals list, including as
Tests/ Inspections:
applicable: shop drawings, work samples, tests,
9 Warranties:
warranties and mockups – if there are NONE on
Mockups:
this project, say so:
Other:
Provide your Quality Submittal list, including: Inspection Checklists

A) Inspection Checklists and
B) Work Methods – both of which your company
will write or edit including existing conditions at the
time your crew starts work, and details required
from current project plans and specs. Work Methods
Then submit to the Tier above for review 21 days

prior to start of construction. [Note that 21 days is
required to mitigate possible revise and resubmit,
and so that your firm will have time to provide a
Work Method Review Meeting with Tier above,
Consultants, and possibly testing agencies.]
Quality Plan
Another item that will be submitted for review and
approval is C) this Subcontractor Quality Plan.
Page 42 of [122]
# Item Content
Describe how you will ensure only current

10
drawings are being worked from.
Describe how you manage material receipt,
receiving inspection and storage/ protection.
11
NOTE you must clear these procedures and
requirements with Superintendent:
Work Method Review Meeting – one per trade
activity:
List your system for training your crews as to
requirements from drawings and specs that as
included in inspection checklists and Work
Methods.
Initial Inspection – one per trade activity:
List your method for achieving initial inspection
that facilitates conformance with plans and specs
and minimizes rework.
List the milestone inspections and "work hold" Yours:
points that you require, that your Tier above Tier above:
12 requires and that others such as Consultants or Consultants’:
Regulatory Agencies require, that you are aware Regulatory agencies’:
of: Others:
Describe your Non-conformance and deficiency
13
tracking/resolution systems:
14 Describe your site log/ as-built processes:
Describe your system for maintaining quality
15
control records, and their location:
Course of Construction Quality Records
Provide checklists you will use, who will do
Checklist:
16 inspection, and describe proposed frequency of
Frequency:
use (Duplicate headers?):
Provide a list of construction activities that are
critical to your success on this project, including
17 what must be tested or verified, what is
acceptable (standards, etc.), how records are kept
and who is responsible:
Completion/ Close out records
Identify what close out submittals you will provide
18
and whether PDF or hard copy:
Provide a sample of specified or proposed
warranties.
19
Identify any proposed variations from specified
requirements:
20 Other (Specify):
Page 43 of [122]
End of QMP 2.5 - SUBCONTRACTOR QUALITY PLAN – Short Form
QMP 3.1.1 Subcontractor RFP Status Report: Work Break-down

not formatting properly and left off from this version. See Learning Hub version.
Organization name Date of document: 2018-10-02
B- Work Breakdown Activities- This column is populated first at the project planning stage
C1- Organization level (Tier-one) - self-performs activity or contracts out
C2 – Contractor level (Tier-two) - to indicate if Contractor will self-perform (SP) or subcontract (sub) this activity.
D- Target Date for Receiving Quotations- set at 40 d prior to the Column F, (for WM Review Mtg). [Note: Dates can be
shorter duration if procurement is subcontractor as opposed to contractor.]
E- "Contract signed" - Target Signing date- set at 30 d prior to Column F
F- Target date of start-of-work on site (based on the project schedule)
G- Material or sample submittal
H- Submittal of Quality checklist per flowchart. (See "Submittal Checklist Flowchart".)
I- Work Method submittal
J- WM and Quality Checklist Approval Date- set at 14 d prior to the column F
K- Comments
A B C1 C2 D E F G H I J K
1 Site Work
1.1 Contract Sub n y y 2016-02-15
Drywall Removal 2016-01-20 2016-02-01 2016-03-01
1.2 Contract Sub
Demolition
1.3 Contract Sub
Excavation
1.4 Contract Sub
Site Preparation and Pinning
Contract Sub
2 Foundation
2.1 Foundation Footings Contract Sub
2.2 Foundations Concrete Walls Contract Sub
2.3 Drainage Contract Sub
2.4 Contract Sub

Damp Proofing/Backfilling
3 Contract Self perform
Framing
3.1 Contract Self perform
Framing
3.2 Roofing & Decks Contract Self perform
3.3 Concrete Slab on Grade Contract
4 Rough-ins Contract
4.1 Windows/Doors Install Contract Self perform
4.2 Back Framing Contract Self perform
4.3 Plumbing Rough-in Contract Self perform
4.4 Concrete Floor Slab Contract
4.5 Electrical Rough-in Contract
4.6 Rough-in Communication Contract
4.7 Rough -in Low Voltage Contract
4.8 HVAC Rough-in Contract
Page 44 of [122]
4.9 Gas Connection Contract
4.10 Fire Place Installation Contract
A B C1 C2 D E F G H I J K
5.1 Sheathing Contract
5.2 Window Flashing Contract
5.3 Rain Screen Contract
5.4 Siding Contract
5.5 Caulking Contract
6 Interior Contract
6.1 Insulation Contract
6.2 Drywall Contract
6.3 Paint Contract
6.4 Tile Contract
6.5 Window Seal Contract
6.6 Cabinet Contract
6.7 Hardwood Work Contract
6.8 Carpet Work Contract
7 Finishing Contract
7.1 Art Wood Work Contract
7.2 Baseboards Contract
7.3 Crown Moldings Contract
7.4 Doors Contract
7.5 Closet Cabinets Contract
7.6 Pluming Finish Contract
7.7 Electrical Finish Contract
7.8 Complete communications Contract
7.9 Install appliances Contract
7.10 Landscaping Contract
7.11 Allen-block Walls Contract
7.12 Driveway & sidewalks Contract
7.13 Fence Contract
7.14 Plantings Contract
Note: Quality Submittal Checklist Process refers to the items below. See Submittal Checklist Flowchart
1) 70 d prior to Column F, PM sends RFQ packages to contractors for proposal and quote. [Note: If this QMP was utilized
for procurement of subcontractors instead of a large contract, the time lines could be revised to shorter durations.]
2) Pre-award meetings to explain the Quality Plan and/or WM and other requirements
3) 40 d prior to Column F, Quotations will be received from contractors [less time required if price is from subcontractors]
4) CM selects one of the contractors [or subcontractors] with acceptable quality management capabilities and acceptable
price.
5) Pre-award meeting with (preferred) contractor [or subcontractor]
6) 30 days prior to start date, sign the contract with the preferred contractor [or subcontractor].
7) WM, Checklists, and Specs revised, back and forth, between Organization and contractor
8) Review Meeting between Organization, contractor, and crew.
Page 45 of [122]
9) Then put into action by contractor including self-checking prior to Organization checking.
See also QMP 3.1.3 for the Subcontractor RFP Status Report that is intent on following ongoing status.
End of QMP 3.1.1
QMP 3.1.2 - Subcontractor RFP Status Report - Submittal of Quality Checklist Flowchart
Updated: 2019-01-23 (this is the version control)
MC Development Corp. Submittal of Quality Checklist - Flowchart
# Inputs Processes Output

1 Plans and Using QMP 3.1.1as basis, Tasks and Trade QMP 3.1.1–
specifications for Contractors are listed. (columns B and
contractual tasks C)
2 Existing QMP 3.2 Prepare QMP 3.2 Pre-Award Procedure boiler QMP 3.2 Pre-
and inputs plate for all Contracts. Edit the existing QMP 3.2 Award
by PM and CM for typical requirements to be implemented on Procedure to be
this project. saved as
PM also prepares an RFQ package for each “master” for all
contract including the MCDC WM version and contracts, and
relevant checklists and ITPs, with requirements for RFQ packages
Trades to resubmit the mentioned items
3 Contractor invitation Contracts now reference QMP 3.2 (with any the RFQ
to quotation and modifications to specific trade included). Revised packages sent to
RFQ package now RFQ package prepared with requirements for favorite
contains Plans, Trades to provide Work Methods and/or quality contractors 70
Specs and QMP 3.2. checklists for their work, and requirement to self- days prior to
inspect. start of work on
site.
4 Project Manager Pre-quotation meeting by PM to explain the Contractor

Quotation request Quality requirements (if needed). Quotation 40
reminder Helping the contractor to review the MCDC’s WM days prior to
and make a decision start of work on
site.
5+ CM selects one of The PM sends the selected Contractor an PM follow-up

6 the contractors with Invitation to a Pre-award meeting and a (Due 30 days
the better Quotation review request. prior to start)
conditions Contractor submitals for various materials which
are sensitive to price must be provided prior to
signing the contract
7 Contract is signed. Not later than 30 days before the scheduled start of work.
Page 46 of [122]
8.1 Project Manager Initial WMs, Checklists, and Specs reviewed and “Appears
submittal request revised, back and forth, between PM and reasonable”
reminder Contractor. PM Responds with “Revise and (14 days
Resubmit, please submit 14 days prior to start.” or reminder by PM)
“Appears reasonable”.
8.2 PM and Contractor Revise and resubmit do-loop: Resubmittal final Initial
reviewed by PM and responds to Contractor with Submittals,
“Appears reasonable”, WMs, and
checklists ready
9 First WM, ITP, and Checklist Review Meeting, PM and Contractor attended
10 Initial Inspection (Sub, Developer, Designer, Contractor Superintendent and Forman invited): held at start
of 1st item of work.
11 PM schedules a quality checklist review meeting" - to be completed with Contractor prior to start of work.
12 Work Method and Checklist Review Meeting: held 1-3 days prior to start with Contractor
13 Initial Inspection (same group as for Work Method Review Meeting invited): held at start of 1st item of
work.
14 Each work task is subject to a series of inspections, before, during, and after the Task completion. PM
monitors all inspections, and changes
15 PM follows up any non-conforming conditions to be corrected
END OF QMP 3.1.2

Filename: QMP 3.1.2 Subcontractor RFP Status Report - Submittal of quality checklist Flowchart 2018-10-02
Page 47 of [122]
QMP 3.1.3 Subcontractor RFP Status Project Name:
Project Num: 1
ReportWorked example
GC or CM Simplified Project Location: Headers Project Sponsor:
Project Type: Single Design updated:

Build Estimator:
Family
Dated: Project Head quarters: Vancouver 2017-03-
2018-10-02 21 Project Mgr:
A B C D E F G H I J K
Work Break-down Activities Scheduling Activities Submittal Activities Completion
Activities
Target Work
Date for Material Method
Quality or Req
Checklist sample Y/N?
"Sub-contract Submittal
Completio submitt Written
Item Description Sub- signed" - Target
n- set Target start al
of Quality
by Sub Comment
contracted Signing date - Checklist WM and/or
Master Format - or This column is populated first at 7 days date (on request or GC? s:
or set at 21 d prior Flowchart Quality Checklist Approval
Cost Code No. at the time of Prime Contract prior to site) for ed by (PM &
Self to Column F (for (see - Approval Date by:
the Sub or GC GC and QMgr
RFP Performed submittal
Column F, provide
process
decisio
process) below)
(for WM d by n)
Review Sub- (WM
Mtg supplier Option
training ) al)
Master Format Concrete worked example for this version
00 00 01 Prime contract signed 2018-01-01
00 00 10 Procurement and Contracting Requirements
n/a
self- 2018-01-
02 00 00 Existing Conditions
perform n/a 25 2018-02-01 no no no
2018-02-
31 00 00 Earthwork
sub 1 2018-02-08 22 2018-03-01 no yes no 2018-02-22 JT
late
01 45 23 Testing Services
sub 2 note 1 note 1 2018-04-01 no yes no 2018-03-29 Jill
03 00 00 Concrete - supply sub 3 note 1 note 1 2018-04-01 yes no no
2018-04-
03 11 00 Concrete - forming
sub 4 2018-03-25 08 2018-04-15 yes yes no
2018-04-
03 21 00 Rebar
sub 4 2018-03-25 08 2018-04-15 no yes yes
2018-04-
03 35 00 Concrete - slab finish
sub 4 2018-03-25 08 2018-04-15 no yes yes
2018-04-
03 37 00 Concrete - pumping and placing
sub 4 2018-03-25 08 2018-04-15 no yes yes
2018-04-
03 39 00 Concrete - curing
sub 4 2018-03-25 08 2018-04-15 no yes yes
04 00 00 Masonry
05 00 00 Metals
06 00 00 Wood, Plastics, and Composites How it works: WBS is set up per Tab 1 and populated with Master Format # and Construction activities
for the new job
07 00 00 Thermal and Moisture Protection
08 00 00 Openings
Project Manager populates Column C if known ahead as to Sub or Self-perform
09 00 00 Finishes
10 00 00 Specialties
Project Coordinator or ? populates the column F schedule items from the project schedule
Columns D and E calculated from Col F and the target lead time required to get sub quality checklist or
11 00 00 Equipment WM written
12 00 00 Furnishings
13 00 00 Special Construction Columns G can be identified from Owner specs for material submittals.
14 00 00 Conveying Equipment
Column H and I can be identified with conversation between Quality Manager and Project Manager re Sub
20 00 00 Common Mechanical Requirements
checklist and WM requirements. Criteria for requiring Submittal of WM and/or Checklist comes from risk:
Do we know the sub? Is this complicated work? Bottom line, a checklist and a brief WM which causes the
Sub to perform planning is the minimum requirement.
21 00 00 Fire Suppression
22 00 00 Plumbing Column J provides the date when WM or Checklist is approved. With this info, the PM or Const Mgr can
determine if the QMP is being used by requesting this sheet be submitted monthly.
23 00 00 Heating, Ventilating, and Air Conditioning (HVAC)
25 00 00 Integrated Automation
26 00 00 Electrical
27 00 00 Communications
28 00 00 Electronic Safety and Security
32 00 00 Exterior Improvements
Page 2 of [122]
33 00 00 Utilities
End of QMP 3.1.3
Page 2 of [122]
QMP 3.2 Pre-Award Meeting Procedure
Version Update: 2018-10-09
APPENDIX “A” (TO THE SUBTRADE CONTRACT?)

This document provides a DRAFT of content to be discussed and results recorded at the Subcontractor Pre-Award Meeting.
[For student presentation purposes, revise to contain either significant quality management content (sections 9 and 19)
highlighted or with unimportant details deleted.]
CONTRACTOR - SUB-CONTRACTOR PRE-AWARD REVIEW DATE
PROJECT:
ATTENDEES:
SUB-TRADE DIVISION:
1. If awarded, the Contractor Subcontract Agreement is the accepted form of contract. Confirm submitted quotation
amount
2. Confirm quotation is all-inclusive as per drawings, specifications and addendums. Review scope of work
3. Clean up responsibilities
- A clean site is a safe & productive site
- Trade responsible for bulk debris & broom cleaning
- Option: One workman assigned to site clean-up crew, one day per week
- Arrangements can be made with Contractor to provide chargeable workmen
- Bin dumpster (LEED program – recycled garbage ) available, on a pro-rated system by Contractor Superintendent
- Bottom line: Sub Rep commits to keeping site area under his control clean, every day.
Signed: ____________________________ Dated: __________________
4. Saving opportunities - Alternate work sequence ,…. acceptable alternates,…..
5. Project Schedule
- Review target schedule

- Feedback
- Commitment on supervision- Require full time competent foreman
- Crew size
- Long delivery materials, equipment
- Milestone dates -
- Buy-in on Schedule
6. Project phone & contact list
o Contractor Super
o Contractor Senior Project Manager
o Contractor Project Manager
o Accountant
o Trade site foreman
o Trade Project Manager
o Trade Sub-Trades
7. Project Team Expectations
- Safety of all team members and public is of primary concern. Safety comes first.
- Committed to quality workmanship, timely completion and cost-effective construction
- Our people are the source of our strength and our success. Our teams take pride in fulfilling these expectations
for our customers & expect the same dedication from our trade teams
8. Safety
- Contractor Project Safety Specialist

- Contractor Safety and Loss Prevention program (To be reviewed on site)
- Safety-Quality Tool-Box Meetings
o All trades are required to hold & minute weekly safety-quality meetings at the start of every week.
Minutes are to be forwarded to Contractor’ superintendent on small projects; subs can attend our
weekly safety-quality meetings.
o Safety risk items to be covered first. Quality risk items covered second.
o Any new tasks coming up that are not included in the quality checklist (or Work Methods (WMs) for
trades that require WMs - new work items reviewed
- Temporary Lighting
o Contractor provides temporary lighting for safety requirements. Additional “task” lighting if required by
all trades, (for instance very good lighting at dry-wall stage and painting stage is absolutely required so that
workmen can see that walls are flat, and true), is their responsibility.
9. Quality Assurance
[Revisions to this section are now needed as QMP 2.1 and QMP 2.2 have now undergone major revisions and with those
revisions comes the following concepts:
QMP 2.1: Meant for in-house discussion purposes regarding the level of quality management to require of subtrades.
Page 2 of [122]
QMP 2.2: Meant to specify quality management requirements for Subtrades starting with RFP (or RFQ) and continuing
with the same requirements carried forward to the Subtrade Agreement.
- Continuous on-site inspections from all project team members, from supervisors to labourers.
- Consultant monthly inspections and project final inspection
- Any work rejected by Contractor and/or Consultants will be promptly replaced or repaired to Contractor’s
satisfaction.
[In the estimate phase of a project, supplier and subcontractor costs need to be established based upon the scope of work that is
required. This is the time to provide subcontractor (Sub) quality management scope as well as physical drawings and specification
scope.]
[The Quality Manager (working with the Estimator) needs to edit this document and set the policy regarding the level of quality
management required of each Subcontractor – see various options as set out below.] QMP 2.1 makes this point.
QMP 2.2 provides specific requirements and is meant to be under the control of the Quality Manager in conversation with the PM
and Procurement personnel. QMP 2.2 is editable and when fine tuned for each project, we believe we will land on the correct level
of Quality Management to be required of each subtrade.
QMP 2.4 and 2.5 provide Subcontractor level Quality Plan Templates which should be reviewed for possible application.
1. The above are indicators of the level of quality management that a subcontractor will commit to for this project. The
Project Manager now has the ability to select subcontractors on a combination of price and quality management. As the
saying goes “The sweetness of low price is soon overpowered by the bitterness of low quality”. We have choices.
10. Communications
- All communications from trades will be addressed to Contractor unless otherwise requested. QMP 001 or 001.2
for Subs should be first edited for any project related information, and then made available to Subs upon Project
Award.
- Every effort will be made to coordinate activities with Contractor tradesmen as well as other subcontractors.
- Project Meetings – Site trade meetings chaired by Project Manager or Superintendent on smaller projects (Often
informal on small projects)
- Project Meetings – Bi-weekly owner meetings chaired by Project Manager
- Request For Information (RFI) procedures
o If on site RFI is raised, address RFI to Contractor Superintendent

o If off site RFI is raised, address RFI to Contractor Project Manager
11. Submittals – (See QMP 2.2 (clause 6 and 7), QMP 3.1.1 and QMP 3.1.2)
- All shop drawings are submitted to Contractor Project Manager

- List of shop drawings to be submitted
- Commitment to submit no later than
- Require copy of other trades shop drawings?
See QMP 2.2 clauses 6 and 7 for extensive submittal requirements of subtrades. We take this opportunity to note
that we view submittals as inexpensive method to build it “Right the first time”. Submittals offer the subtrade the
opportunity to respond to the various requirements and to get approval or disagreement of the GC or Owner or
Developer, and the cost is the cost of submittal preparation.
Page 3 of [122]
12. Special construction methodology requiring other trade work to be completed prior to mobilizing on site
13. Site Logistics
- Construction limits / parking - To be reviewed on site

- Office & storage area – To be reviewed on site
- Material & Equipment deliveries – To be reviewed on site
- Laydown areas – To be reviewed on site
- Site utilities
o Water
o Power – Available through Contractor. Extension cords by trades
o Telephone / fax – Available through Contractor – No long distance
o Washroom – Portable available through Contractor
- Security
o Ensure all tools are put away & locked
o Contractor is not responsible for subcontractors lost or stolen tools and/or materials
- Working hours
o 7:30 AM to 4:30 PM or longer as required
o Saturdays as required to maintain schedule
o Overtime hours if required as site conditions dictate will be performed at no premium to Contractor
- Protection from dust / smoke / construction debris

o All trades are responsible to protect the public and surrounding areas from damage due to ongoing
construction activities
14. Change Order Administration

- All owner-initiated changes will be through Contractor.
- All trade quotations will be reviewed, costs checked against industry standards. Quotes should be broken down
into labour, material, equipment and applicable overhead and fees.
- If approved, changes will be added to sub-contract as a revision
15. Environmental Issues
- Report any and all incidents immediately

o Oil. Fuel, hazardous material spills
o Ensure spills are stopped from entering sanitary systems
o Emergency Spill Kit
16. Project Billings
- Progress claim (similar form to Contractor’s Application for Payment form ) must be received no later than the
25th day of the month for work up to month end
- Holdback as per applicable lien legislation
Page 4 of [122]
- Payment due 7 days after receipt of payment from owner
- 2% discount for early payment is available (15 days after receipt of progress) Cross out clause Section III,
paragraph 4, if you do NOT want to receive early payment
17. Insurance / Bonding
- Insurance requirements
o Workers Compensation – Require Clearance Certificate required along with signed subcontract. A
subsequent WCB Clearance letter is to be submitted with each progress invoice.
o
o Commercial General Liability – Minimum requirements is 2M or as per contract documents. Require a
copy of insurance endorsement with project name addressed to Contractor Construction ltd.
o Automobile Liability
o All Risk Builders is by Contractor – Premium by trade if required
- Bonding – None required
18. Backcharge
- Our goal is NO backcharges

- In the event it can’t be avoided, preferably negotiated as tradeoff on equal terms with superintendent
- Backcharge forms should be signed by trades site foreman
19. Project Close-out
Contractor will utilize quality as a measuring tool to qualify Subcontractor performance, and lessons learned. [This may need some
discussion.]
Example from QMP 10.1 Subcontractor Work Completion and Evaluation

Quality checklists for divisions based on Contract Spec is utilized (self performed). (Example Checklist provided by
Contractor.) Sub rating: ___
ITPs for divisions based on Contract Spec is utilized (self performed). Example ITP provided by Contractor. Sub rating:
___
Review Meetings to review checklists and ITPs utilized by Subtrades with Contractor and Owner invited. Sub rating: ____
Schedule conformance: Sub rating: _____
Accountability: _____
Crew Attitude: ___
Attention to detail: ___
Safety: _____
Housekeeping and cleanliness: _____
Average Score: _____ (on a scale of 1 – 10 where 5 is fail, 7 = average, 8 = good, 9 = excellent, 10 = home run)
Submittals at Close-out
- As-built drawings - All as-built drawings will be submitted on clean drawings using red ink or as required
identifying changes or as-built conditions
Page 5 of [122]
- O & M manuals - To be submitted concurrently with Substantial Completion posting
- Commissioning - Specific trades to take part in an operational & maintenance seminar
- Spare materials and/or parts to be turned over as required
20. Concerns / Questions
CONTRACTOR CONSTRUCTION LTD. SUBCONTRACTOR

Per : [Subcontractor Name]
End QMP 3.2

Filename: QMP 3.2 - Pre-Award Meeting (with quality management content) 2018-10-02.docx
QMP 4.2 WORK METHOD REVIEW (Or Pre-Construction) MEETING

Version Updated: 21 Aug, 2018
1.0 PURPOSE
1.1 To define the responsibilities and describe the methods and documents to be used to carry out
Work Method Review Meetings (also called Preparatory or Pre-activity or Pre-Construction
Meetings).
2.0 SCOPE
2.1 This procedure applies to the WM Review Meetings which are to be held prior to the start of
construction of the first component/segment of any major work item or activity (e.g. excavation,
concrete works, backfill, etc.), to ensure that the Work Method, inspection and test plans, safety
and environmental features, etc., are discussed and understood by all relevant managing and
supervising personnel.
2.2 A WM Review Meeting may also be held throughout the duration of a construction activity to
review revisions on updates to the Work Method.
2.3 Note: The WM Review Meeting can be held at the same time (or immediately after) Safe Work
Procedures are reviewed.
3.0 DEFINITIONS
None
Page 6 of [122]
4.0 RESPONSIBILITIES [THIS SECTION IS ALWAYS IN NEED OF ADJUSTMENT AS EACH COMPANY IS

DIFFERENT]
4.1 The Work Method Writer in conjunction with the Quality Manager has the responsibility to call the
meeting and to ensure that the following personnel shall or participate in the meeting, as
applicable:
 Construction superintendents, and/or foremen
 Contractor or subcontractor superintendents and QC representatives
 Representatives from other appropriate groups, i.e. construction, engineering, quality
control, Testing firm, safety, and environmental
 Other groups as required
 Owner’s Representative (always a good idea to invite them)
4.2 Quality Manager and/or the Work Method Writer is responsible for scheduling and leading the
meeting.
5. PROCEDURE
5.1 The Work Method is written, and typically reviewed in house by appropriate parties prior to the
WM Review Meeting.
5.2 Prior to the start of the construction of the first component/segment of a major work item or
Construction activity, Work Method Writer shall request the Quality Manager to schedule a WM
Review Meeting, or the Quality Manager shall schedule the meeting himself.
5.3 All attendees shall sign a Meeting Attendance Roster – proof that the meeting was held and
identifies who was trained. When new employees are hired, one can easily identify who has not
yet been trained on that WM – so training can be scheduled.
5.4 At the meeting the following shall be discussed at a minimum:

 previous work so that this WM can proceed - inspections or observations are made to
determine if the existing conditions (at the time the WM commences) are in accordance
with plans and specs
 the Work Method is reviewed in detail
 review drawings and specifications for the relevant activity being discussed, its availability,
review status.
 availability of required materials and equipment including proper
storage/protection/operation
 special requirements: testing/protection/curing/vibration/temperature
control, etc.
 review of inspection and test plan: duties and responsibilities, and make sure a checklist
Page 7 of [122]
matches the ITP - items item by item.
 provisions for instruction of workers regarding workmanship etc.
 environmental and safety precautions.
 risk management – identification of possible risks and discussion thereof.
5.5 Any revisions to the Work Method arising from the meeting shall be incorporated in the final
Work Method document “Issue for Construction”.
5.6 Evidence that the WM Review Meetings have been held (attendance list) shall be filed.
6.0 RISK EVALUATION
6.1 The Work Method Review Meeting shall be utilized to review the potential risks that will be
encountered (Risk Management). This should include a review of the specifications that are
provided for compliance, any risks to safety, or environment as well. Risks identified in the
meeting are to be added to the Work Method and the WM revised and reissued.
6.2 If new risks are identified, the WM initiator shall provide a means to mitigate risks that are
considered excessive.
[This assessment of risk is a subjective assessment and this technique to review WMs for risk is
newly initiated. Common sense should prevail and the meeting should be able to determine the
proper outcome.]
6.3 After WM Review, the next step is QMP 4.3 (previously 004b) Initial Inspection in the field – so
that the first of each activity is properly inspected at the first occurrence.
7.0 REFERENCES
8.0 Authorization
Originated By: // Approved By: ______________________//_______

Quality Manager Date Project Manager Date
[END OF QMP 4.2]

Filename: QMP 4.2 - Work Method Review Meeting .docx
QMP 4.3 Initial Inspection

Version Update: 2019-02-08
Page 8 of [122]
1.0 PURPOSE
1.1 To define the responsibilities and describe the method and documents to be used to carry out Initial
Inspection of work item.
1.2 The objective from the very first occurrence shall be to verify that workmanship standards are being met,
Work Method and the Inspection and Test Plan(s) is reviewed for adequacy, and verify that initial inspection
results show compliance with the contract documents, approved work method and approved submittals.
2.0 SCOPE
2.1 This procedure applies to the Initial Inspection of a representative sample of the work as soon as it has
been completed, and applies to all work for which a Work Method has been written.
3.0 DEFINITIONS
4.0 RESPONSIBILITIES
4.1 The Quality Manager, Work Method writer, or Subcontractor Rep, shall lead the Initial Inspection
meeting.
4.2 The following personnel shall attend and participate in the meeting, as applicable:
 The Quality Control (QC) representative responsible for quality

compliance inspections.
 The Contractor and/or Subcontractor Superintendents responsible for the sample Work item.
 Owner’s Representative if they are available.
 Designer if available.
 Others involved such as testing rep as required.
5.0 PROCEDURE
5.1 A preparatory meeting (Work Method Review Meeting) (see QMP 4.2) will have been called and performed,
any revisions made, and the Work Method signed off and distributed prior to the initial inspection.
5.2 The Initial Inspection may be requested by the Quality Manager or QC representative or the Construction
Superintendent when the prototype or first sample or first production run has been completed.
5.3 The Quality Manager shall use the Work Method Checklist to record the following items:
5.3.1 Conformance of work item to establish quality standards including the approved Work Method.
5.3.2 Conformance of equipment and materials to the Work Methods.
5.3.3 Conformance of the work to the contract “Issued for Construction” drawings and specifications.
5.3.4 Confirmation that the Work Method, Inspection Forms, Check Lists, and Test Reports are in place.
Page 9 of [122]
5.3.5 Conformance Inspection and Test results to the requirements of the Inspection and Test Plans.
5.3.6 Adequacy of construction methods, tools and resources utilized, and conformance of same to the Work
Method.
5.3.7 Adequacy of the environment and safety precautions taken and conformance of the same to the Work
Method.
During the Initial Inspection, deficient items shall be fixed in that shift, or where that is not possible, noted on
a Non-Conformance Report (NCR). These reports shall be signed by the Quality Manager or his designee, and all
other attendees following the review.
5.4.1 Follow-up Inspection. Note that we have a QMP for this but it does little. This line item shall be the
addition to QMP 4.3 that will also include and require Follow-up Inspection.
The above items 5.3.1 through 5.3.8 shall be the base elements that require ongoing attention.
The short form instruction is to identify any improvements coming from the Inspection Checklist used in
the Initial Inspection, and perform that checking procedure for every instance of the process.
6.0 REFERENCES
6.2 Work Method Review Meeting (QMP 003)
6.3 Non-Conformance Report, QMP 005
Originated By: _______________________//____ __ Approved By: _________________//_______

END OF QMP 4.3
Page 10 of [122]
QMP 4.4 Follow up inspection

Version Update: Aug 21, 2018
1.0 PURPOSE
1.1 To define the responsibilities and describe the methods and documents to be used to carry our Follow-
Up or Daily Inspections of work item features.
2.0 SCOPE
This procedure applies to the Follow-Up Inspections performed daily by the area Quality Assurance Engineers,
QA inspectors and QC representatives of the work item.
3.0 DEFINITIONS
3.1 Company:
3.2 Work Item: Used to describe work inspected on an item, segment or structure, etc.
4.1 Subsequent to the Work Method Review Meeting, and the Initial Inspection of a Work Item, each area Field
Engineer shall perform Follow-Up Inspections.
4.2 [Company] and Subcontractor QC representatives shall perform Inspections and document the results daily
or at the interval described in the Work Method per the Inspection and Test Plan.
5.0 PROCEDURE
5.1 Following the Initial Inspection and the start of work, Follow-Up Inspections shall be performed by the
Quality Assurance representative together with the [Company] and/or Subcontractor QC representatives.
5.2 The object shall be to assure the continuing conformance of the work to the contract requirements and the
workmanship standards established during the preparatory and initial inspections.
5.3 Follow-Up Inspections shall be performed and documented in either QA Inspection Forms or the
Daily Quality Assurance Report, or directly on the Work Method Check Sheet. [There is a rule
of thumb that QA inspection will start at initial inspection, and will reduce in frequency as experience is
obtained, and finally shall be no less than 10% of QC inspections. Risk and maturity of the crew will
influence the frequency of QA inspection.]
5.4 The Follow-Up Inspection information shall be written on the form by the Quality Assurance
representatives.
5.5 At the completion of the Follow-Up Inspection, the report shall be signed by the appropriate QA/QC
representatives.
5.6 During the Follow-Up Inspection, any deficient or non-conforming item shall be referenced and noted
on the report.
Page 11 of [122]
5.7 During the Follow-Up Inspection, deficient items shall also be noted on a Non-Conformance Report (see
QMP 005) or Construction Deficiency Report (see QMP 021). These reports shall be signed by the QA
Inspector and handed in with the specific inspection report or the QA Daily Report. Copies of all QA reports
will be given to Construction representatives for their action following the inspection.
5.8 During the Follow-Up Inspection, non-conforming items shall be discussed with the QC Engineer, noted
on a Non-Conformance Report, issued to the Quality Manager (see QMP 005).
5.9 The Daily Quality Assurance Report shall be completed on the day of the inspection and a copy given to
the QC Engineer for his files, the Superintendent for the work, and a copy to the Quality Manager.
6.0 REFERENCES
6.1 [Company] Quality Assurance Program

6.2 QMP 003 Preparatory Meeting
6.3 QMP 004 Initial Inspection
6.4 QMP 005 Non-Conformance Report
6.5 QMP 021 Construction Deficiency Report
7.0 ATTACHMENTS
7.1 [Company] Daily Quality Assurance Report

7.2 Sub-Contractor Daily Quality Control Report
Originated By: //__ Approved By: //

End of QMP 4.4

Filename: QMP 4.4 - Follow Up Inspection
QMP 5.1 JOB START CHECKLIST

Other Actual
Esti- Proj Proj Proj Proj Date Prio-
ITEM DESCRIPTION .
mator Mgr Supt Eng Assis Req'd rity
date
done
1 Complete buyout. 1 2 A
2 Execute contract with owner. 1 1 A
3 Obtain Notice to Proceed from owner or architect prior to
start of work. 1 A
Page 12 of [122]
4 Review estimate with estimator and submit to Proj Asst to
put into document control for the project. X 1 X X A
5 Establish lines of communication among project $ A
X X
participants. 1
5.1 Estimator to provide work breakdown structure to the
Project Manager with preferred Subs identified in QMP 002 1
(columns 1 and 2) .
6 Develop preliminary schedule & meet with key subs to A
refine & attain commitment and accountability. Include as 1 X X
Apendix 'C' to subcontract
7.1 See QMP 002 Tab 2 Submittal Checklist Flowchart (It is more detailed
than below)
7.2 1) Submittal of quality checklist required from sub-supplier? (Sub can request help) 1
7.3 2) Quality checklist requirements to be identified in CM to Subontractor "Request for Bid",
and again in Sub's contract. 1
7.4 3) Submittal of quality checklist requirements to be implemented by Sub. 1 1
7.5 4) Quality Checklist (and ITP and WM if part of quality requirements) updated by Sub to 1
match Specifications - 'accepted' by CM or 'Revise and Resubmit' loop.
7.6 5) Sub Checklists ITP & WM now consistent with specs. 1
7.7 6) Next step is Review Meeting by Sub crew and Superintendent. 1
7.8 7) Then put into action by Sub self-check inspection prior to Superintendent inspection. 1
7.9 Develop, distribute and maintain submittal log. Should be A
included as an appendix to each subcontract agreement. 1 X 1
7.1 Note: ITP and Quality Checklist documents for many A

O trades are available in QMP 002A, and may be passed to X X 1
Subs.
8 X X A
Establish job priorities.
9 Accounting to assign a job number. Project team member A
or project assistant sets up the job number X
10 Obtain Payment & Performance/Labor & Material bonds (if A
X
required).
11 Obtain Certificates of insurance (General Liability & A
X X
Worker's Comp.)
12 Make sure all participating departments are aware of the A
new projects with new job # X X
13 Prepare letters of intent of subcontract award to B
X
subcontractors.
Subcontractor Pre-Award Meeting: See QMP 027 1
14 Prepare and issue subcontracts and purchase orders. See
notes in item 13 above. 1 1 X B
15 Issue billing information, insurance, WCB to the accounting Ac
department for each subcontractor. X ctg B
.
16 Identify to accounting whether phased holdback release will X Ac
apply ctg C
.
17 Indentify long lead items and procure submittals from C
subcontractors with continual follow-through until 100% X X X
complete.
18 Issue "Notice of Intent to Lien" to owner. Not applicable
19
20 Resolve drawing and specification questions via Requests C
for Information (RFI's). X X X
Page 13 of [122]
21 Review quality control procedures, including required C
testing & special inspections not conducted by local X X
building department.
22 Review plans and specifications for weak spots and C
potential problems. Undertake constructability analysis.
X X X X
Review the need to create Work Methods to address scope
of work
22.1 Quality values alignment (pre start-up) meeting conducted
(Proj Director, Quality Mgr, PM, Superintendent)?
22.2 Inspection Test Plans and Agreed Checklists initiated from
the above meeting?
22.3 Third Party Inspection contractors under contract to
Owner?, Contractor? or Sub contractors?
23 Conduct a pre-construction (also called pre-mobilization) C
meeting with all major subcontractors. See Quality X X X
Summary item
24 Conduct a value alignment (pre-construction kickoff) C
meeting with the owner and architect. X X
25 Obtain building permits and ensure subcontractors do the C

X X
same.
26 Prepare and obtain approval of V.P. of the job cost C
breakdown / original budget estimate. X X
27 Establish the project meeting schedule with the architect & C
X
owner.
28 Procure schedule of values from each subcontractor and C
develop our (contractor) schedule of values for applications X
for payment and submit to accounting.
29 Coordinate high level of communication from C
owner/architect to general superintendent (as applicable) X X
and superintendent.
30 Ensure that the subcontractors executed subcontract C
Ac
agreement has been returned to the office including all
X X ct
required insurance certificates, WCB, safety policy and
g.
signed agreement
31 Develop Master Job Directory X X C
32 Set-up & maintain the RFI log. X C
33 Prepare Document Control Procedure - project files and C
superintendent field 'box' (refer to front office training 1 1
notebook for itemized list)
35 Check contract documents and/or building department D
documents against bid documents. (Review prime contract) X X
36 Set up Original Estimate to the document filing structure, D
1 X
for all to follow.
37 Request list of subcontractor suppliers & sub-tier
X
subcontractors. n/a
38 Establish and maintain daily reports. X D
39 Prepare site layout plan. X D
40 Prepare excavation plan. X D
34 Arrange progress photographs ( pre-award conditions D
almost always will require photos). X X
Page 14 of [122]
41 Make a visual and photographic survey of existing D
conditions before starting work. Verify condition of X
adjacent off-site items and site access.
42 Locate underground utilities (Call before you dig). X D
43 Post the job site accident prevention program required D
safety posters and emergency phone numbers. X
44 Arrange for temporary facilities (power, phone, water, D
X
toilet(s), trailer).
45 Review the job site security. X D
46 Install project sign(s). X D
47 Sa D
fet
y
Hire manpower needed to complete work not covered X Off
under subcontractors scope. Coordinate with PM & safety ice
officer. r
48 Buying of miscellaneous material needed to complete job's D
not covered under subcontractors contract coordinated with X
project manager.
49 Check all material on job to be same as approved in D
X
submittals.
50 Set up, and neatly organize field office. X D
51 Complete daily reports accurately on a daily basis. X D
52 Hold weekly job site progress meetings with D
X
subcontractors.
53 Hold weekly jobsite safety-quality meetings with D
X
subcontractors.
54 Set up white board to facilitate 2 week look ahead planning
schedules
55 Keep complete and accurate occurrence reports as D
X
needed/required.
56 Contact all subcontractors of actual start date and D
X
approximate time to perform.
57 Ensure subcontract executed and all submittals are D
approved and on the jobsite prior to subcontractors start X
up.
58 Notify project manager of all proposed changes to contract D
X
for follow up in writing to architect and owner.
59 Have all paperwork ready to be turned into office by D
X
Thursday noon?, including Purchase Orders & time sheets
60 Secure jobsite from public if possible by fencing and/or D
X
signage.
61 Ensure the project site is clean and orderly on a daily D
X
basis.
62 Establish access to site. X D
63 Locate job offices. X D
64 Locate temporary toilets. X D
65 Establish bench marks and survey lines. X D
66 Obtain a set of drawings for the sole purpose of D
keeping As-Built conditions and maintain throughout X
the course of the project.
Page 15 of [122]
67 Ensure a pad certification report is completed by the testing D
agency and submitted and approved by the building X
department prior to requesting a foundation inspection. n/a
68 Ensure a Finish Floor Elevation Certificate has been D
completed by the surveyor and submitted and approved by
X
the building department after foundation and slab
inspections.
69 Ensure a Drainage Compliance Report has been D
completed by the surveyor and submitted and accepted by
X
the building department prior to requesting a final
inspection. n/a
70 Lot servicing and grading plan approved prior to start of D
construction by City of Calgary Water Services X
71 Confirm tools/Equipment/Trailer requirements w/Yard
Manager & complete Job Transfer sheets
This list of Job Start activities needs to be edited by

each user organization. No two organizations will be
the same.
End QMP 5.1
QMP 5.2 - Accountability Matrix

Version updated: 2018-09-16 (version control)
Summary Summary Item Description Level: Performed Date Self On Agenda or Inspection Procedure Reviewed Reviewed
Company by: (resp. Req'd Check Schedule? Check List and Test by: Signature
# (Init &
or position complete Plan (ITP) Position
Matrix last updated: Project first) date)
(Initial &
2018-09-16 (version control) Date)
Project name and number: [One QMP matrix envisioned for each project. ]
1 Scope of the QMS
1.1 Organization’s Background VP, Q Mgr
1.2 Quality Policy Company VP, Q Mgr President

1.3 Quality Objectives Company VP, Q Mgr President
1.4 Approvals and Signatures Company VP, Q Mgr President
2 Table of Contents N/A
3 Terms and Definitions – N/A N/A
4 Context of the Organization [Chapter
and Summary of Processes title]
4.1 Context of the Organization QM PM
and Scope of QMS
4.2 Understanding the needs and QM PM
expectations of Customers
Page 16 of [122]
# (Init &
(Initial &
4.3 Scope of the QMS, and QM PM
compliance strategy
4.4 Quality Management System QM PM
and its processes
4.4.01 Business Development & Project PM, QMgr Const
Strategic Planning Mgr
4.4.02 Prime contract RFP / Contract Project PM, Team Const
Review Lead, Mgr
4.4.03 Bid - No Bid Risk Assessment Project PM, Team Const
Lead, Mgr
4.4.04 Estimating - Bidding [Optional Project Estimator, Const
specialty item] PM, Mgr
4.4.05 Work Break-down Structure, Project Estimator, QMP 3.1.1 Const
estimate phase PM, Mgr
4.4.06 Subcontractor RFPs, Quality Project PM QMP .2.1 Const
requirements and QMP Mgr
2.3
4.4.07 Staffing and Resources, for Project PM Const
costing Mgr
4.4.08 Scheduling, estimate phase Project PM Const
[Optional item] Mgr
4.4.09 Site Plans, (cranage, etc) Project PM Const
[Optional item] Mgr
4.4.10 Bid Review Project PM, Const
Mgr
Project Award n Implementation
Activities
4.4.11 Contract Acceptance [Optional Project PM, Checklist Const
item] req QMP 009 Mgr
And Job Start Checklist Job Start
Checklist
4.4.12 Project Specific Quality Plan Project PM Apdx B Const
(PSQP), Mgr
4.4.13 Team formation and Project PM
Transition - Work Force
Engagement
4.4.14 Project Controls / Metrics / Project PM, Const
(see Project Plan) [Optional] Mgr
4.4.15 Personnel evaluation and Project QMgr Agenda Procedure? PM
training req'd
4.4.16 Project documentation and Project PM Checklist QMP 5.3 Const
Control req'd and 5.5 for Mgr
subs
4.4.17 Design Review: (for D-B and Project PM, Agenda QMP 204 Const
IPD Contracts) req’d Needs Mgr
updating
(4.4.05) Work Break-down Structure,
construction phase
(4.4.06) Subcontractor selection
continued
Page 17 of [122]
#
or position complete Plan (ITP) Position (Init &
(Initial &
4.4.18 ITP and quality checklist Project Sup, Checklist - ITP and QMP 3.1.2, PM
(where none exist) provided QMgr, Proj Div 2 checklist 3.2, 11.1
Coord example
and/or edited
4.4.19 ITP and Checklist update to Project Sup, Checklist - ITP and QMP 3.1.2 PM
meet project reqmts and QMgr, Proj Div 2 checklist
Coord example
submitted.
4.4.20 Work Methods reqd? - Project Sup, QMP 3.1.2 PM
updated to proj reqmts) QMgr, Proj and 3.1.4
Coord
4.4.21 Subcontractor - Pre-Award Project PM, QMgr QMP 3.3 Const
Meeting, Mgr
4.4.22 Project Pre-Mobilization Project Sup, PM, Agenda To be Const
Kickoff - One sub at a time [To QMgr req'd written Mgr
be edited to an example]
4.4.23 Sub Pre-Work Review Project Sup, QMgr Agenda QMP 4.2 PM
Meetings (WM Review Mtg) req'd
4.4.24 Initial Inspection Project Sup, QMgr ITP and QMP 4.3 PM
checklist
4.4.25 Inspection and records Project Sup, QMgr PM
4.4.26 Subcontractor accountability Sup, QMgr QMP 8.3 PM
and nonconformances
4.4.27 Project Schedule and Trade Project Sup, QMgr Agenda PM
Meetings req'd
4.4.28 Change Management Project PM, Checklist Const
req'd Mgr
4.4.29 Audits Project QMgr QMP 9.1 PM
4.4.30 Sub Substantial Completion Project Sup, QMgr Checklist QMP 11.1 PM
Review req'd
4.4.31 Project Plan achievements Company Sup, QMgr Checklist PM
and lessons learned req'd
Section 5 Management Commitment
Section 6 Planning: Resources, Risks,
Opportunities, and Objectives
Section 7 Support
Section 8.1 Operational planning and
control
Section 8.2 Requirements for products and
services
Section 8.3 Design and development of
products and services
Section 8.4 Control of externally provided
processes, products and
services
Section 8.5 Production and service
provision
Section 8.6 Release of products and
services
Page 18 of [122]
# (Init &
(Initial &
Section 8.7 Control of nonconforming
outputs
Section 9 Performance evaluation
Section 10 Improvement
Date in column F means item is done and checked
Responsibilities are in priority, first position listed is prime position of responsibility, and therefore is accountable for it being
done correctly.
Discuss how to implement this QMP. Recommend to be updated weekly and reported up the chain monthly! Evaluated by
Quality Manager by mid-month
Discuss the fact that the rows and columns completed monthly are the way to establish accountability!!!
**Yellow highlight means that a line item will be dealt with in QMP 3.1 (previously QMP 002) as that document has rows for the
various subtrades.
End QMP 5.2
QMP 5.3.1 DOCUMENT CONTROL PROCEDURE

Version updated: 2018-08-24
1.0 PURPOSE
1.1 This document defines the process for the creation, verification, control, issue and amendment of all
correspondence, documentation and drawings in support of ‘Contractor’ Constructions Quality Management
System and Document Control process and in support of clarity of communications.
1.2 Multiple projects will be the focus and challenge of this QMP.
2.0 SCOPE
2.1 The scope of this document control process encompasses all documentation utilized by ‘Contractor’ Construction
personnel including:
 Drawings initiated and residing in the Document Control system.

 Documents from an external origin such as customer (Owner or Owner’s Representative) drawings,
specifications, and requirement documents to be electronically filed or scanned and filed to by the Project
Manager.
 Customer, consultant, subcontractor, and supplier correspondence.
 ‘Contractor’ Construction initiated correspondence.
 This procedure works in parallel with, but is different than the Record Control Procedure, to be described
elsewhere.
3.0 DEFINITION
Page 19 of [122]
3.1 Document Control: Control of documentation required by ‘Contractor’ Construction to define the controls needed
to approve, review, update, identify revisions, document status, provide access to and distribution of these
documents.
3.2 Changed Condition: Changes to contractual items that affect project scope, schedule or budget.
3.3 Document Control versus Record Control: For clarity regarding control of Documents, “Document Control” is
correspondence or information transmitted regarding instructions for future action. As such, documents often
have revision control so that the latest revision, agreed plan, drawing, spec, or instruction can be successfully
implemented. “Record Control” deals with the facts of what has transpired in the past. Records typically do not
need revision control as the facts typically do not change.
4.0 RESPONSIBLITIES
4.1 Responsibility
4.1.1 This procedure applies to all ‘Contractor’ Construction Project documentation. Documents may include
correspondence with Owner and subcontractors, drawings, requests for information, submittals, meeting minutes,
etc.
Training is an important aspect of Document Control. All organizations working on the Project are responsible
for training their personnel on the aspects of Document Control that pertain to their organization.
4.1.2 Document Control responsibility: All project documents will be controlled by the ‘Contractor’ Construction
Project Manager for policy decisions. ‘Contractor’ Constructions project managers will be responsible to post and
distribute documents for day to day activities. Other users at participating organizations (and anyone issuing
documents or drawings) will be responsible for their own document control. These positions will share the
document control responsibilities at different levels and collectively are tasked with this full Document Control
responsibility.
4.1.3 Document Control Position
The roles and responsibilities of the Document Control Person (project manager or designee) include the following:
• Ensure all documents (including drawings) received and transmitted are systematically filed and saved digitally;
4.1.4 Not used.
4.1.5 Not used.
4.1.6 Project and ‘Contractor’ Construction Quality Management Documents: Quality Manual, Quality
Management Procedures, Work Methods, will be saved, distributed via email, paper copy or by a pdf copy, and
controlled by the Quality Manager, Project manager, or document control manager.
4.1.7 Changes to Document Control: If revisions to these rules are needed, this document control procedure will
be updated to reflect any document control changes as authorized by the Project Manager.
4.2 Signature and approval authority

While the ‘Contractor’ Construction Project Manager is responsible for approval of all contracts, policies and
procedures, other team members such as the estimator or senior management may approve certain kinds of
quality management documentation or correspondence. See below. Every project is different and the table
should be updated for every project, as well as every construction company that uses it.
Signatory Contract Non- Quality Quality Work Design RFI
Page 20 of [122]
Authority documen contractua Plan Management Metho Chg
Matrix t l letter Procedure d Notice
Construction X X X X X X
Manager
Project X X X X X X X
Manager
Quality x X X X X x X
Manager
Estimator x X X
Superintenden ? ? ? X ? X
t
Contracts and documents that require signature shall be written, printed, signed, and scanned.
Sub-consultant, sub-contractor communication with Owner:

Sub-consultants and/or sub-contractors, shall only communicate to the Owner in writing via the ‘Contractor’
Construction Project Manager unless previously approved. Informal verbal communications at meetings is
acceptable.
Drawing approval is left to the professionals in charge of those disciplines and a procedure for drawing approval is
to be part of their quality manual.
5.0 PROCEDURE
5.1 Correspondence and Drawing Control

Electronic documents filed by the Project Manager are deemed to be the current document. Documents that have
been previously printed need to be checked against the electronic version in order to confirm that it is the most
up-to-date version.
Drawings are saved as “in-progress” can only be used by project personnel for a purpose consistent with the
issue/revision status noted on the drawing. Other revs will be issued for quote, information, etc… Documents
with rev # “Rev A, B, C etc” indicates preliminary, not for construction. Rev 0, 1, 2, AND stamped by a P. Eng.
indicates “Issued for construction (IFC)”.
The Project Manager shall take the following actions:
5.1.1 ‘Contractor’ Construction Correspondence – outgoing

1. Formal correspondence (electronic letters) to or with Owner (or Subs or Suppliers or Consultants) shall
be formally issued, shall be titled to describe the major aspects of the item in question for future search-
ability reasons, and shall follow the Owner’s Rep drawing number system.
2. Any ‘Contractor’ Construction employee or manager is authorized to draft letters to the Owner, but all
letters shall be reviewed by the Project Manager.
3. For letters to sub-contractors or sub-consultants or others, the review process still applies, but letter
signature authority can be expanded to include Project Superintendent, (and others as identified by the
Project Manager).
4. Following signature, the signatory shall scan the document to a PDF file format and shall email the
scanned letter with the identically named email providing cc to ‘Contractor’ Construction or project
recipients including the Project Manager and Project Superintendent.
Page 21 of [122]
5.1.2 ‘Contractor’ Construction Correspondence - Incoming
1. Owner letters – The Owner is encouraged to send electronic letters with cover by email with attached
documents in PDF format. At the very least, the Owner is requested to send correspondence letters in a
consistent manner from consistent personnel. Single point of contact is recommended (from ‘Contractor’
Construction and Owner) by role.
2. ‘Contractor’ Construction action to external letters received: Email cover page (or Submittal cover page)
and attached electronic letter is received, reviewed by the Project Manager, filed on the Project
Manager’s email with Title search as main guide to future document searches. Note that when a
document is not properly titled by the sender, Outlook provides the ability to rename a file so that an
email may be properly titled.
3. CC to Project personnel: The recipient should cc a document to project personnel including sub-
consultants or sub-contractors. Do so if it was not done in the original email.
5.1.3 Change Identification including Drawings and Specifications from Owner - Incoming:
1. Drawings and specifications from Owner shall be filed and saved electronically by the Project Manager. If
paper copies are received it shall be scanned and saved.
2. Project and Contract documents which identify scope, schedule, and price are filed and saved by the
Project Manager.
3. New or revised contract drawings, specifications, or requirements from Owner shall be made available to
recipients (‘Contractor’ Construction personnel, Consultants and Sub-contractors) per Document Control.
4. Upon new information from the Owner, the recipient checks the received drawings and/or specifications
and/or requirements from Owner against the Owner’s Transmittal for accuracy.
5. Determine if any drawings and/or specifications from Owner are revised from the contract set of drawings
and specifications.
6. If changes have been made, a review of the changes made by the Owner shall be immediately organized
and ‘Contractor’ Construction personnel shall be tasked with identifying changes that could cause a
change to price, scope, or schedule.
7. It is not uncommon for Owner’s Rep’s to allow a short amount of time with which to respond to
correspondence that involves changes. So make note of any time constraints for response. In any event,
changes should receive immediate contractor attention so as not to lose sight of the change and
potentially change to scope which could make for change to schedule and costs that need to be
addressed.
8. A Master Index of drawings and specifications may provide assistance in tracking drawing and
specification status, and the most recent rev # and date shall be indicated on the Master Index.
5.1.4 Drawings and Documents Outgoing

1. Drawings to be filed and saved by the Project Manager: ‘Contractor’ Construction has directed all
consultants and ‘Contractor’ Construction personnel to file new or updated drawings, documents and
specifications using the Project Managers individual filing system.
2. Drawing numbers are to follow the project drawing numbering guideline.
3. Drawing issuance policy (Drawing Control):
Overall drawing list: (create and keep up to date)
Page 22 of [122]
Distribution: Distribute new drawings issued, set up distribution lists.
Up-to-date drawings – Office & Site paper copies
Site: 1 set 24 x 36 – As-built (red-line) set
2 set 24 x 36 – General use
Office: 1 set 24 x 36 – General use
Superceded Drawings – ‘Contractor’ Construction will keep one paper copy with all revisions.
[Note that for contracts that are not Design-Build, but are Design–Bid-Build – drawing numbering is not
the responsibility of the contractor.]
Control of Drawing Numbers issued (Design-Build):
Drawing numbers are assigned or monitored through the ‘Contractor’ Construction designated
person – position is Project Manager.
Ensure new drawings are numbered at creation.
Ensure revisions are up to date.
The “Drawing List” is an important document tracking all drawing status and is saved by the
Project Manager under Project schedule, Drawings, Drawing List. The Drawing List must be kept
up to date and must match exactly with drawing numbers and drawing versions or revision
numbers that are contained in “submittals”.
5.2 Document Change Requests

Changes to a document may be requested if a document is found to be inadequate or deficient. Change requests
to quality documents must be submitted to the Project Manager or Quality Manager. This can be done by using a
RFI (request for information)
End of QMP 5.3.1

Filename: QMP 5.3.1 - Document Control - No colaboration software 2018-08-24 .docx
QMP 5.4.1 Document control and communication reqmt’s for Subs –

Dropbox example
Note to users: This QMP will need to be adjusted to the needs of your project.
[Objective: The objective of this QMP is to provide a base level of subcontractor document control and communication
requirements (procedure) that all subs are issued upon RFP (or RFQ) and signed contract. It should identify as a minimum, the
requirements for communication between Developer (or Owner) and Contractor, or Contractor and Subcontractor. Every instance
of procurement of contractor (or subcontractor) will benefit from clear instructions or requirements for communication including
written correspondence and any other method(s) of correspondence considered available.]
Page 23 of [122]
This document is to be used as an aid for subcontractors and suppliers when receiving and issuing CONTRACTOR correspondence,
submittals, RFIs and all communications and correspondence to ensure standardization and common practice throughout the
project.
Dropbox: This version utilizes Dropbox as a software tool that can be utilized. If your organization does not utilize Dropbox, then
correct the reference to indicate any software that may be utilized.
Document Control Assistance: Contact, Document Controller: The [position] of ORGANIZATION is responsible for document control
as per this QMP.
Typical Subs Dropbox Usage:

The main advantage of getting subs set up on Dropbox is to allow both the subs and ORGANIZATION to communicate effectively and
have one source of files, (uploaded or downloaded by either party) files. Files would include drawings, specs, submittals, RFIs, etc.
Shop drawings from subs Issued for Review must be labeled Rev A, B, C etc. and drawings Issued for Construction must be labeled
Rev 0 1, 2, 3 etc. Subs must confirm with Organization’s document controller (PM) if the version of drawings or specifications are the
most current before using.
Getting Started with Dropbox:

Once the sub contractors and suppliers are settled, the PM will share the log in user name and password of the dropbox with the
project related vendors (subs). Each project folder are secured by setting a password and only the project relevant parties can attain
the password from Organization’s PM in order to access to the specific project information. Once you are in the Dropbox, you can
view documents/files relative to the project, create Submittals and send RFIs to the relevant project resources.
The “Documents” folder:

This is the main folder for this project and lists all the files related to this project .
The “Drawing List” is an important document, that tracks all drawings and is saved on Dropbox under Project Phase, Drawings,
Drawing List. The Drawing List is to be used as a tool when viewing reference drawings related to the project, by checking this you
can ensure that the drawings you are viewing are the most current. The drawing list is kept up to date by the Organization’s PM and
matches exactly with drawing numbers and drawing revision numbers that are attached to “submittals”. All project relative subs
must have a discussion with Organization’s PM about drawings naming and the entries into the drawing list.
The “Vendors” folder is located within the documents folder and is an important folder listing all the suppliers/vendors and sub
contractors that are associated with this project. These folders are to be used as a file sharing method, by allowing the relevant
users to track the folders and receive email notifications of new updates when changes are made to that folder. It is essential to
track the vendor folder that has been set up for your company - this notifies you when new files have been uploaded to your folder.
Notification: Create automatic notification setting. Any updates made on each folders, the notification will automatically update to
the project relevant parties.
Drawing naming conventions for suppliers/subcontractors:

To ensure stability of this project it is important to have a manageable and highly searchable filing format. ORGANIZATION has its
own naming convention standard for drawings. If you are creating a shop drawing or review drawing, name it with your unique
company project number (for this project).To ensure appropriate file naming the vendors must contact Document Controller (PM) to
have their naming convention approved before submitting drawings via Dropbox.
Submittals are to be implemented (uploaded to Dropbox) for suppliers via the submittals folder on dropbox. Please ensure that PM
and Email Archive are all included in this correspondence. Please ensure to attach an excel file containing a list of each drawing
name and the current revision that you are submitting, so that it can be added to the log. The PM will then log the list of drawings
submitted and send your submittal to the relevant parties/approvers. When a new submittal is created, the PM creates a submittal
number, and the revision defaults to 0 for the first issue. Please note that when submittals are being issued for review that the
revision must be alphabetical and when issued for construction that the revision must be numeric. This in turn allows a single
submittal number to cover the life of a single set of drawings.
Page 24 of [122]
Submittal file location, for ease of searching:
A copy of the documents submitted will be filed as noted:
If the Drawings are Issued for Construction, the files will be placed in Project Phase, Drawings, Issued for Construction (IFC), Shop
Drawings folder.
If the Drawings are Issued for Review, the files will be placed in Project Phase, Drawings, Project Drawings, Shop Drawings for
Review.
Specifications can also be sent by email and upload to Project Phase, Specifications folder. These specifications should be named
with your own company’s project number (for this project).
RFIs are to be implemented through emails and upload to the RFIs folder in the Dropbox.
When to use RFIs: The RFIs folder shall be utilized by subcontractors or suppliers for requesting information regarding design items
from ORGANIZATION. Internal RFIs are discouraged (for this project). We prefer to utilize design review meetings to discuss concepts
and minimize internal RFIs allowing a record to be kept on Dropbox, however exceptions can be made. Please ensure that RFIs are
sent directly to document controller (PM) by email in this correspondence, the PM will distribute the RFI to the relevant parties as
required.
When creating an RFI please ensure to fill in the appropriate fields via emails, including Subject, Assignee, Received from,
Distribution (do no remove default distribution) & Due date. The default due date for RFIs is 7 days. This time period can be
increased or decreased depending on urgency. See QMP 5.8 for RFI procedure and a RFI Form attached in QMP 5.8.1.
Formal correspondence (electronic letters – sometimes email format or email attachments) to or with Subs or Suppliers shall be
formally issued, shall be titled to describe the major aspects of the item in question for future Organization’s PM is included in this
correspondence.
All are reminded to utilize the “comments” box when uploading a drawing or document to Dropbox. State briefly the nature of the
revision.
Drawing numbers are to follow the Organization’s drawing numbering convention. Drawing numbers are assigned or monitored
through the Organization’s PM. Ensure new drawings are numbered at creation, with your own project number and appropriate
correspondence number. Ensure revisions are up to date.
End of QMP 5.4.1

File Name: QMP 5.4.1 - Document Control - Communication requirements for Subs - Dropbox Example (LL) - 2017-10-02.docx
QMP 6.1 - Engineering Project Procedures
Table of Contents
Project Procedures 2
Design Procedures 3
Design Quality Control 4
Document Control 7
Note 1: This Engineering Project Procedures document is a Template originally produced for a Contractor’s Design Manager in the
management of the designer.
It must be edited to provide the required documentation for Design-Build (D-B) or Integrated Project Development (IPD) projects
where the designer works for the Contractor.
Note 2: If this template is being utilized to produce a Design Work Method, only a portion should be utilized. The problem is that
this Engineering Project Procedures covers the full extent of a designer’s work. You need to assess and write a WM within the
context of the WM fitting as a process into the full Quality Plan (assignment #3).
Page 25 of [122]
Suggestion: Go through this document and identify which parts are describing the Work Method, and what portions of this
document shall become the Quality Plan.
ENGINEERING PROJECT PROCEDURES
1.0 Project Procedures
1.1 Purpose and Scope
1.2 Project Description
This project example comprises design development, detailed design and construction of the elevated
guideway and associated work for the Transit Project.
1.3 Scope of Work
1.4 Project Organization
1.4.1 Sub-consultants
Table 1. Engineering Responsibility Matrix
Discipline/Area Work Included Company

Responsible
General
Interface with Engineering Staff
Engineering Sub-consultant coordination
Pier Layout
Engineering Quality Assurance
Structural Design Foundations, columns, superstructure
Geotechnical Data acquisition, interpretation

Geotechnical design
Civil Design Survey

Alignment design
Utility re-location
Guideway drainage
Roadway relocation design
Traffic Management
Electrical Electrical design
Page 26 of [122]
1.4.2 Independent Review Engineer

As necessary, independent engineers from outside consulting firms (or internal, but independent of work
on the project to date) will provide specialist input and carry out independent reviews of selected areas of the design.
1.5 Project Schedule
Table 2. Key Dates
Milestone events:
1.6 Project Implementation.

1.6.1 Communications procedure
1.7 Status Reporting
1.8 Association of Professional Engineers of British Columbia
In BC, See their relatively new requirements for Quality - https://www.apeg.bc.ca/Resources/Professional-

Practice/Quality-Management-Guidelines
APEGBC Quality Management Guidelines

These quality management guidelines are directed at APEGBC professionals and provide guidance on the respective
requirements under the quality management related provisions in the Act and Bylaws.
 Use of the APEGBC Seal >
 Retention of Project Documentation >
 Documented Checks of Engineering and Geoscience Work >
 Documented Independent Review of Structural Designs >
 Direct Supervision >
 Documented Field Reviews During Implementation or Construction
2.0 Design Procedures
2.1 Design Criteria

The following documents collectively form the majority of the project design criteria:
 Design Manual,
 Standard Specifications,
 Special Provisions,.
The most recent editions of the referenced Codes and Standards will be used unless otherwise stated in the above documents.
2.2 Drawing Standards

2.3 Drawing Numbers
2.4 Drawing Certification
Page 27 of [122]
All drawings, which are Issued for Construction (IFC) will be sealed by a Professional Engineer or by other
professionals such as Architects, registered in the province of British Columbia. Revisions after IFC will also be sealed
and a “Seal Record Text Box” containing the following information will be added to the CADD file:
 Sealed and signed by

 Date
 Revision
 Issue
2.5 Drawing Issues and Revisions

 preliminary drawing revisions will be sequentially lettered starting with the letter ‘A’;
 issue for construction drawing revisions will be sequentially numbered starting with the number ‘0’.
3. Design Quality Control
3.1 Responsibilities
With respect to quality, the responsibility and authority of the various members of the design team are explained
below.
3.1.1. Project Director
3.1.2. Design Manager
3.1.3 Quality Manager
The Quality manager is directly responsible for ensuring that the Quality Assurance Program and Procedures are
produced, and distributed; that training is provided where appropriate, and that the system is followed by all of
the design team. He carries out periodic internal and external Audits and manages the resulting non-
conformances and Corrective Action requirements.
3.1.4 Design Discipline Lead Engineers
All Design Discipline Lead Engineers will attempt to provide quality and minimize the generation of defects in
their designs by:
i) producing a set of design quality procedures

ii) providing an organization chart to identify lines of responsibility
iii) a flow chart to identify the flow of information and activities that are the components of the design
quality systems
iv) continuously monitoring the work carried out by their staff. They will ensure that all Design Outputs
are checked in accordance with the appropriate procedures and that they are verified against Design
Inputs prior to issue. They will also identify training needs and visibly support the quality process.
3.1.5 All staff
All design staff will ensure that they are aware of the quality requirements for their own tasks and that they
understand and expedite the quality process.
Page 28 of [122]
Self-Checking is typically a requirement for any and all working in the Engineering Design environment. It is
typically implied but it is the experience and view of the author that it should be explicit and mandatory.
3.2 Design Calculations

3.2.1 Self Check
[To be developed by the practitioner]
3.2.2 Computerized Calculations (Calibration that they are accurate)
All computer calculations should contain both input and output and should be in a format that is easily
understood without detailed knowledge of the program. Special attention shall apply to the verification of
computerized calculations. Precise verification of input data and spot checks of results through hand
calculations is required. Graphical plots should be used whenever possible to verify the consistency of
results.
All computations shall be verified by the ___________ and the Engineer of Record prior to the Final
Design Submittal.
Temporary, or incomplete, calculations shall be stamped “Preliminary”.
3.3 Design Review
Prior to submission of the drawings, senior engineers who are not involved in the design process will carry out an internal
design review. The reviews will be carried out by one of the following methods
 Design review meeting (with minutes of attendees and results)

 Issue documents for review and comment (with tracking of comments and inclusion – or not)
 Create a central review set of documents
3.4 Design Verification (Checking)
Discipline Lead engineers will ensure that prior to approval as Certified for Construction, all Design Outputs are checked
for accuracy and completeness of technical information.
A staff member who is independent of the design is designated as the checker.

The checker will make a “checkprint” and check the following:
 design concept
 supporting design calculations
 design layouts and details
 presentation and format
A drawing specific checklist will be used where applicable. All accepted information will be marked in yellow and all
incorrect or information requiring revision will be marked in red. Items for discussion will be noted with black pencil. The
“checkprint” will be initialed and dated.
The checker will review significant changes with the designer and resolve any differences. The checking process will be
repeated after revisions have been made.
The checker signs the original drawing to indicate that checking was done.
Page 29 of [122]
The check prints shall be retained to verify that the checking process is rigorously followed.
Methods of Verification may be such as:
 Independent check against Design Input

 Design Review
 Alternate calculations
 Check against previously verified documents
The Lead Engineer signs the drawing to indicate that verification was done
3.5 Software Verification
Design staff who are using automated design software are responsible for the accuracy and appropriateness of their
design calculations. The results of software calculations will be verified by either
 Carrying out the normal independent checking and verification process on the individual calculation , or
 Verifying the computer software by comparing it to other verified software programs
3.6 Review by General Contactor [Design Build scenario]
Drawings and Specifications will be submitted to ___ at 30%, 60% and 90% status for review in accordance with Quality
Management Procedure No 205, Document Review prior to submission to the Owner.
The Drawing Review document will facilitate both the request for review (from the design Department) and the return
of comments from the Construction Staff.
Document Clarification Request (DCRs) can also be utilized by the field staff to request clarification on any aspect of
design. DCRs can be responded to by the Design Department, by the Design Consultant or by the Work Methods
Department at the discretion of the Design Department.
4 Document Control
4.2 Document Control
The function of the Document Control includes the following.

 centralization and maintenance of the Project Files
 maintenance of incoming and outgoing correspondence logs for the Central Files, and assigning of all outgoing serial
numbers for contractual correspondence with the Owner;
 receipt and distribution of all project related and administrative correspondence
 Document Control (DC) will provide the service of reproducing, binding and distributing monthly progress reports
submitted to the client and will execute other reproduction projects as required
 the DC will make project wide distribution various Central File documents as required and requested by project staff
.
4.3 Drawing Control
Drawing Control will receive, log and control distribution of all plans and specifications for the Project.
The Drawing Control Function will include the issuance, receipt and controlled distribution of all contract documents
(plans and specifications) and the maintenance of the project Office Plan Room: Drawing Control shall be responsible to
Page 30 of [122]
ensure that all contract documents in the Project Office Plan Room contain the latest information including all revisions
and changes.
4.4 Drawing Issue and Revision Control
All revisions will be recorded in accordance with section xxx of the Design Manual??.
Issue of drawings will be in accordance with Quality Management Procedure No 203?? “Control of Permanent Design
Drawings and Specifications”
4.5 Logs and Transmittal Records
Records of receipt and transmittal of drawings will be kept in accordance with Quality Management procedures No 203??
“ Control of Permanent Design Drawings and Specifications” and No 206 “Transmittal Procedure”
4.6 Document Distribution
Distribution of drawings will be in accordance with Quality Management Procedure No 203 “Control of Permanent Design
Drawings and Specifications” (see Appendix D).
4.7 Approval Signatures
Drawings will be issued for construction only at the direction of the Owner as is required by section xxx of the Design
Manual??.
All drawings, which are ready to be issued “Issued for Construction” will have the following approval signatures and seals
in the following sequence:
 Designer; ensures that the design meets the design criteria and that the project procedures were followed.
 Drafter; confirms that the drawing was produced in accordance with the Drawing Standards and any other applicable
procedures.
 Checker; confirms that the drawing was checked in accordance with the checking procedure.
 Permit to Practice Seal; by responsible Professional Engineer as in section 2.3 above.
 Approval; by designers (Engineer of Record).
 Owner approval; to confirm approval for issue.
4.8 Project Files
All project files will be filed in a comprehensive manner to allow quick access to information by all staff members involved
in the project.
At the Contractor project office, the central file system will be utilized for all engineering and design related matters.
However, a parallel hard-copy only filing system will be maintained under the direction of the Design Manager to allow
faster access to design information.
4.9 Record Drawings
Page 31 of [122]
Record drawings will be produced as received in Section xxx of the Design Manual
4.9 Archiving
Files, which are to be retained for archiving at the end of the project, will be identified in the Project File Index
5 Other elements to be considered:
Review the elements required for the Assignment #1 Work Method and see if there are elements there that can or must be
applied to this assignment.
Seriously consider:
Definitions and Acronyms
Responsibilities and Authorities
SUBMITTALS
SPECIFICATIONS
Project Organization Charts
Flow Chart
Check list(s)
Inspection and Test Plan
End of QMP 6.1

Filename: QMP 6.1 Engineering Project Procedures
QMP 6.2 Overview of Design Checking and QA/QC Actions
Date: Aug 19, 2014 Issued by Project Manager Rev A

Design and design checks will follow a project specific process, the first step in creating and confirming the Project Design checking
procedure is to confirm and define this design process. Usually, the checking process will substantially conform to existing standard
procedures defined by COMPANY.
If appropriate, the checking process shall be summarized in a table or flowchart to allow easy reference for the project team. If these
formats do not allow for an easy and accurate summary of the process, a concise written description will be created.
Page 32 of [122]
The basic criteria for a complete check will include four steps:
1. Confirming all inputs to the design are captured and complete; confirmation by reviewing; list of codes, regulations, scope docs,
Design Criteria for completeness are sufficient.
2. Self-Check. This is completed by the Designer; this consists of a complete review of inputs, interpretation of design information,
calculations, sketches and drawings. Self-checking shall be documented on project checking forms, this documentation shall
include a minimum of the Designers initials and date on the check-list items. The Designer will document any non-conforming
items identified on the checklist, this documentation will include sketched and notes as required, to verify the non-conformance
is allowable for the design. A self-check should include comparisons to existing in-use design wherever possible.
3. Design Check. This is to be performed by the designated Checker; and is similar to the self-check scope. This must be completed
by a designer competent in all areas of the design processes. These design checks will be documented in a similar fashion to the
Self-Check scope, including name, date and use of the design Check List QMP 6.5, similar to insertion 2 above “Self Check” the
checker will note any non-conforming items on QMP 6.5.
4. Peer Review Check. The scope for Peer Review is similar to the Design Check and must be completed by a Peer competent in all
areas of the design processes and this removed from the details of the original design. This step will involve the peer ensuring
that the above steps are correct and comply with COMPANY standards.
5. Design review. When a designer is required to check another designers/vendors design it is necessary that the reviewed drawing
be marked/noted in red pen, dated initialed and signed.
The checks shall be documented using forms based on COMPANY templates (see QMP 6.3 summary, QMP 6.4 design inputs, and
QMP 6.5 design checking). The templates shall be modified to include project specific information such as project number, design
task identification, date, checker etc. If required, project specific design checklists may be developed.
QMP-6.4 “Mechanical Design Input Checklist” allows for a detailed description of the design that is in review. This form allows the
checker of the design to give a detailed description of whether the drawing is compliant or list valid for not complying. Then
subsequently if the drawing is required to comply, a list of the actions required should be listed in detail.
[Note: As the above Drafting Checklist did not get written, here are those QMP 5.3.2 (archived version) items. Note that the
following is very specific to a project and will need to be revised to suit. Never the less, the attention to detail and the topics
covered, are very much part of a properly constructed design QMP.]
Drawings and Documents Outgoing

1. Drawings are to be saved to Procore at any natural break in workflow – for example end of day, change to a drawing, etc. When
saving and uploading a new version of a drawings, the person doing the upload is requested to provide a short comment under
the “comments” box on the Procore upload screen identifying the changes to the drawing. The comment will be viewable on
the Procore Version Log. This process will help us to do a better job of tracking what changes are in each version of the
document or drawing.
2. Drawing numbers are to follow the Owner drawing numbering guideline.
3. Drawing issuance policy (Drawing Control):
Overall drawing list: (create and keep up to date)
Distribution: Distribute new drawings issued, set up distribution lists.
Up-to-date drawings – Office & Site paper copies:??
Site: 1 set 24 x 36 – Redline Record (As-built)
Page 33 of [122]
Office: 1 set 24 x 36 – General use
Superseded Drawings – CONTRACTOR will keep one paper copy with all revisions.
Control of Drawing Numbers issued (Design-Build):

Drawing numbers are assigned or monitored through the CONTRACTOR designated person – position is called Document
Control.
Blocks of drawing numbers will be pre-issued.
Ensure new drawings are numbered at creation.
Ensure revisions are up to date.
The “Drawing List” is an important document tracking all drawing status and is saved on Procore under Project Phase, Drawings,
Drawing List. The Drawing List must be kept up to date and must match exactly with drawing numbers and drawing versions or
revision numbers that are contained in “submittals”.
The Procore “check-out procedure” is to be utilized whenever revising the “Drawing List” so as to prevent two people trying to
upload new versions of the Drawing List at the same time.
4. Drawing Checkout Policy: Procore Documents tab, click the Drawing in question. Procore screen pops up when a document is
selected and “Check Out” is an option. (“Check out” drawings if you are going to be making revisions to the drawing and want
others who may also want the drawing to be notified that revision is underway.) Procore will download a copy to your
desktop. Save it locally. When you are finished, or at a natural break in workflow, click the “Upload” button to save and
upload the drawing back to Procore.
5. ??X-Refs (Autocad) Policy: See Designer Drafting Coordination
6. ??X-Refs Bound to the Drawing:
The purpose of binding x-ref's to IFC drawings is to remove a potential area where information may be lost during the
construction process (ie. the circumstance on site with a sub and had printed copies of drawings lacking x-ref's to work with).
The protocol is as follows: When a drawing is completed and issued for Construction (IFC), the X-refs shall be bound to the
drawing prior to uploading to Procore by the draughts person at that time.
7. ??Plot Stamping regarding printed drawings:
To eliminate confusion regarding printed drawings and ensure, the most recent submitted drawings are being used, a Plot Stamp will
be applied to each printed drawing.
This Plot Stamp will consist of the printed date and the file path of said drawing, please note that the file name in the path is the vital
information as the path can vary depending on where it is opened from due to X-Refs requirements.
Drawing numbering: Revised QMP-5.3.3 or 5.3.1 to include “Document Control” for Design Calculations. Each design calculation will
be given a document number, revision number, project number, dated, name the author of the document and project number.
Interface considerations with other designers, especially structural: this should be captured in the inputs checklist.
A summary list of all checks required for the project will be created using the standard COMPANY template. This summary checklist
will include a record of approval for each check to be performed. This document will be the base document for tracking design and
checking progress (See QMP-6.3).
All checks shall be completed by project staff that are qualified, have the appropriate experience and Professional Designation.
Page 34 of [122]
END OF QMP 6.2 – Error! No text of specified style in document.
QMP 6.3 Engineering Checking and Peer Review Summary

[ ] Project QMP 6.3 (previously 041) Mechanical 2018-09-
Engineering Checking and Peer Review 02
Summary
ENGINEERING DESCRIPTION KEY SCOPE ITEMS DESIGN INPUTS DESIGN SELF FINAL CHECK- PEER
SCOPE AREA CHECKLIST CHECK REVIEW
No.
Complete Date Completed Date Completed Date
d By By By
1 1 Conveyor 1 Conveyor tables / / / / /

1 Head End trusses /
Support bents
Note:- Note:- Note:-
Pipe and cable tray
supports
2 1 to 2 1 Head End / / / / /
Transfer 2 Tail End /
1 head chutes Note:- Note:- Note:-
2 Tail end skirting
3 2 Conveyor Conveyor truss sections / / / / /
Conveyor bents /
Pedestrian overpass truss Note:- Note:- Note:-
and stairs
4 2 to 3 2 Head End / / / / /
Transfer 3 Tail End /
2 head chutes Note:- Note:- Note:-
3 Tail end skirting
End QMP 6.3
[QMP 6.4 Mechanical Design Input Checklist (Archived Feb 2019)]
QMP 6.5– MECHANICAL DESIGN CHECKLIST

QMP-043-XXX-XX- Rev 0 Date: 2013-01-30
Engineering Scope (1-13):
Name: Company:
Designer (D):
Checker (C):
Page 35 of [122]
Reviewer (R):
D: C: R: Comment
1. General Arrangement Complete
2. Input Checklist Accurate, Sufficient & Complete
3. Confirm Scope is Completely Defined
4. Confirm All Critical Requirements Are Met
4.1 Performance
4.2 Safety
4.3 Maintenance
4.4 Design Life
5. Confirm Design Calculations
15. Confirm Design Provides Suitable Level of Robustness

16. Confirm Specifications Are Appropriate
17. Correct References to Design Specifications
18. Correct References to Codes & Regulations
Notes:
Approval & Sign-Off:

Signature: Date: Comments:
Designer::
Checker:
Reviewer:
END OF QMP 6.5
QMP 7.2 CALIBRATION OF MEASUREMENT EQUIPMENT
1.0 PURPOSE
1.1 To define the responsibilities and describe the methods and documents to be used to conduct, document
and control the calibration of inspection, measuring and test equipment.
Page 36 of [122]
2.0 SCOPE
2.1 This procedure applies to all inspection, measuring and test equipment and devices used by the [Company],
subcontractors, and suppliers, which assist in determining work item conformance to contract and quality
requirements.
2.2 Suppliers and subcontractors shall maintain records for their equipment and forward copies to the
[Company] QA Department.
3.0 DEFINITIONS
3.1 Calibration: Is comparing two instruments, measuring devices or standards, one of which is of known
accuracy traceable to recognized national standards. It is done to detect, correlate, report or eliminate by
adjustment any variation in accuracy of the instrument or measuring device of unknown accuracy.
3.2 Measuring and Test Equipment: All devices used to measure, gauge, test, inspect or otherwise examine
items to determine compliance and specifications.
4.1 The QA Manager is responsible for auditing to control and document the calibration of all project measuring
and test equipment.
4.2 [Company] Construction superintendents and QC representatives …
4.3 The Contractor and Subcontractor superintendents and QC representatives are responsible for using only
calibrated measuring and test equipment.
5.0 PROCEDURE
5.1 The QA Manager shall audit to ensure that inspection, measuring and test equipment required for use on
the project to assist the determination of contract and quality requirements is documented, identified and
controlled.
5.2 Records shall be established and maintained by the equipment user for each device with the frequency and
date of calibration.
5.3 Calibration of inspection, measuring and testing equipment shall be performed by qualified personnel or
externally by a qualified laboratory with traceability to recognized national standards. The calibration
certificate from the laboratory shall reference this standard and shall also state that the measurement
tolerance is within the tolerance limit as recommended or required by that standard.
5.4 Inspection, measuring and test equipment shall be identified with a sticker showing the date of the most
recent calibration and the date when the next calibration is due.
5.5 All the Construction, Contractor, Supplier, and Subcontractor representatives using inspection, measuring
and test equipment are responsible for verifying that equipment is maintained in good working order and
calibrated.
5.6 All calibrated devices not in use shall be stored in an environment that will not affect their accuracy.
5.7 Personally owned tools and gauges used for the purpose of product evaluation by all construction personnel
are acceptable provided they have been calibrated in accordance with procedures and the document
verifying that the calibration is on record.
Page 37 of [122]
Note that tape measures (and similar tools) are rarely calibrated – not susceptible to calibration deficiencies.
Survey gear certainly does require calibration.
5.8 The QA Manager shall ensure that Contractors, Subcontractors and Suppliers offsite, also verify and
maintain an adequate calibration system that meets the contract requirements of [Company] and submit a
list of all devices and equipment on a monthly basis with the calibration status.
6.0 REFERENCES
6.1 Company Quality Plan

See also ISO 9001-2015 item 7.1.5.2 Measurement Equipment sub item a) calibration.
7.0 ATTACHMENTS
7.1 Sample of Calibration Sticker with Status.
Originated By: _ __________ // Approved By: _ _______ // _______

END OF QMPQMP-043-XXX-XX- Rev 0 Date: 2013-01-30 7.2
QMP: 8.1 SITE RECORDS

Date: Aug 05, 2018 Issued by: Rev: 0
This section describes the management of project records obtained from site. Each job will have different
methods (electronic records and/or paper records, etc.). This QMP should be edited for each project.
1.1 S A FET Y RE CO RDS
All required site safety records in accordance with the Project Health and Safety Plan, will be filed onsite
and managed by the Safety Officer.
Records to be kept Include:
 COMPANY Indoctrination
 Owner Indoctrination
 JHAs (Job Hazard Assessments)
 SWPs (Safe Work Practices)
 Toolbox meetings ( Including personnel in attendance)
 Near misses, accident reports, weekly safety report, etc.
Page 38 of [122]
 Add all records as per filing requirements (review safety filing structure)
1.2 Q UA L IT Y RE CO RDS
All required quality records in accordance with the Project Quality Plan will be filed onsite and managed
by the Project Quality Technician.
1.2.1 Work Methods

A binder is to be kept onsite with all up to date project Work Methods. The Work Methods
binder is to be kept available as a reference for the workers through the course of work.
1.2.2 Inspections and Testing Plans (ITP)

A new ITP shall be publicly posted with the commencement of the corresponding work. As
the inspections are completed, the ITP shall be updated. On completion, the inspections and
tests will be filed together with the completed ITP for project records onsite. The completed
ITP will be uploaded to Collaboration Software as a permanent record by forwarding to
document control.
1.2.3 Inspection Checklists

Inspection Checklist must be in sync with the ITP. All item names and numbers should be
identical for both documents.
1.3 P RE -W ORK ME ETING (W O RK MET HO D RE V I EW ) RE CO RDS
A brief description of the topics discussed and the personnel in attendance at the pre-construction
meeting will be documented on site, kept and filed on Collaboration Software through document control.
1.4 DE L I V E RY RE CORDS
All shipping documentation received onsite will be kept separately from project records and sent back to
the Procurement office. Accompanying the shipping documentation will be an under/overage report
where applicable. Refer to Receiving Inspection - QMP 013.
1.5 CO NCRE T E RE CORDS
Each Concrete pour will have its own specific pour package kept in a binder and distinguished by area
numbers, these numbers are shown on the Company Concrete Pour Plan Drawing which is posted on
site. All documentation related to each pour which is not noted on ITP xx will be kept in this binder,
such as:
 Formwork design drawings should they be required,
Page 39 of [122]
 Mill certificates – These will be sent directly from the supplier to the COMPANY purchasing office.
They will then be distributed to the appropriate personnel including site, and a hardcopy will be
filed in the on-site pour package.
 Truck Tickets – These will be collected from each driver and filed.
 Independent Test Lab Reports – both the on-site plastic concrete handwritten reports and the
electronic test results at 7 and 28 days will be filed in the pour package for each pour. The
electronic test results are sent from the test lab to a select distribution list including site personnel.
1.6 S TE E L RE CO RDS (? O wn e r su p p lied p ro d u ct ) p e r Q MP 0 2 4 – ref e re n ce

t h e se Q MP s
1.7 A S B UI LT DRAW ING S
All site changes to drawings will be discussed on site with appropriate author or authority, flagged by the
Site Manager to be performed, red-line marked up by the foreman and then passed to the Site
Coordinator. The Site Coordinator will ensure the QC Technician receives these drawings and all
relevant changes will be added to the as-built drawings.
1.8 S I TE P HOT OG RAP HS
Photographs taken on site will be located so the photo can be identified on its own, filed on the COMPANY
server or a shared dropbox folder by asset #.
1.9 CO MP L ET I O N RECO RDS
[ To b e d e ve lo pe d - o r p e rha p s co mp le t io n re co rd s will b e W ork (o r W ork

Me t h o d ) Re co rd s sim ila r t o wh a t we cu rre n t ly e n visio n wit h t h is Q MP]
END OF QMP 8.1 – Site Records
QMPs 8.3 Nonconformance and sub sections

Title : Non-conformance - OFI - Deficiency Procedure
Page 40 of [122]
Part of Quality Management Plan : Appendix QMP – 8.3

Type of procedure : Quality Management Procedure
Issue No. : Rev 0
Date Issued : December 10, 2015 [Reviewed July 3, 2018 and found up to date]
1. PURPOSE and SCOPE
1.1 To define the responsibilities and describe the methods and documents used by the Project Team
for Opportunity for Improvement (OFI), Non-conformance (NC), and Deficiency investigation and
reporting process.
1.2 Note that this version of Deficiency-Non-conformance is directed at Construction Management
Companies that utilize building trade subcontractors. This procedure must be efficient and
effective.
1.3 This procedure applies to the project activities required in recording, tracking and resolution from
the following monitoring activities:
a) Field inspection – yielding findings of Non-conformances and/or Deficiencies
b) Auditing – yielding findings of Non-conformance and/or Opportunities for Improvement
. c) Highlighted items are in place for training sessions – the more important items.
2. REFERENCES
Quality Manual,
QMP 8.3.1 – NC and Deficiency Report Form
QMP 8.3.2.1 – Design-Build NC Flow Chart, or
QMP 8.3.2.2 - Design-Bid-Build NC Flow Chart
QMP 8.3.3 - Log
3. DEFINITIONS AND ABBREVIATIONS
3.1 Audit, Inspection, Observation: Monitoring methodology (tools) to ensure and document that
the work or service is in general conformance with contract plans and specifications.
3.2 Auditee: Organization that is being audited.
3.3 Deficiency: a physical work item or condition identified by project personnel that is not in
compliance with the plans and specifications and which has predetermined remedial action by
means of existing specification, previous closed NCR, or by an approved repair procedure.
Deficiency does require notification of the Superintendent or Quality Manager, but does not need
an Engineer of Record (EoR) sign-off as the “fix” is understood. Typically deficiencies with rework
can be made compliant with plans and specs.
Deficiencies are typically logged, monitored, and ultimately closed by Superintendent?? or Project
Coordinator.
Page 41 of [122]
3.4 Corrective Action: action to eliminate the cause of a detected nonconformity or other
undesirable situation to prevent recurrence. Corrective Action typically involves an improvement
to the process, the procedure or to the training of personnel.
3.5 Nonconformity or Non-conformance (NC): A deficiency of a characteristic or a failure to adhere

to documented procedures, which may render the quality of a product or service unacceptable. A
physical NC requires Engineer of Record (EoR) sign-off, as the “fix” is not known.
In Construction Management, the CM company may choose to issue Nonconformances for

instances where the Subcontractor via self-performed inspections has not identified deficiencies
(intentionally or unintentionally).
3.6 NC (NCR) or Deficiency report form: (QMP 8.3.1) Non-conformance Report or Deficiency
Report documenting the issue. Note: The single form works for either NCs or Deficiencies.
3.7 NC, OFI, Deficiency Log: (QMP 8.3.3) The log is to be kept by the Superintendent??. [See
spreadsheet log currently available.]
3.8 Opportunity for Improvement - An OFI may be issued when an audited process is seen to be
at risk of delivering nonconforming product due to elements of the procedure or plan that are not
well defined, are vague, or are deemed to be insufficient to deliver conformance to specifications.
The Auditee is encouraged to review the findings and undertake such modifications to the
procedure as necessary to address the issue. OFIs are typically issued to address process
deficiencies only where the outcome is at risk, and are not to be used for physical deficiencies or
NCs.
3.9 Resolution (Disposition): This term Resolution has the same meaning as the term Disposition.
Both are interchangeable and refer to the process of identifying a proposed fix (correction) for a
NCR in order to bring the item into compliance with Project requirements.
4.1 Auditee OFI/NCR responsibilities:

Per ISO 9001:2015, organizations within the project including subcontractors are charged with
inspection, with the view to building the work correctly the first time. If Subcontractor errors
are made, self-identification of Deficiencies or Nonconformities shall be documented,
photographed, and reported within 24 hours to the Superintendent.
When Deficiencies or Non-conformances are identified, the Auditee shall immediately stop
work on the nonconforming process, shall notify the General Contractor who shall notify the
Owner within 24 hours, and immediately provide any Corrective Action to eliminate
recurrence.
For Non-conformances, found by either the Sub or the General, the Subcontractor shall
subsequently respond with proposed Resolution to the Quality Manager or to the
Superintendent within 2 days of the finding. The Auditee may consult with the Superintendent
or the Quality Mgr on the proposed Resolution to rectify the Deficiency or Non-conformance.
Page 42 of [122]
For Deficiencies that do not require the Engineer of Record, the GC Superintendent or Quality
Mgr will be charged with acceptance (or rejection) including logging of the proposed
Resolution and Corrective Action.
Assurance testing and re-inspection may be performed to determine if the Corrective Action
has provided an acceptable product.
4.2 Contractor Superintendent, or Quality Manager (QMgr)

 Take actions required in 4.1 above and confirm that action such as immediately stopping work
on the non-conforming work activity, and early notification to the Owner’s Rep of
Nonconformity (target within 24 hours of identification) have been performed.
 Quality NCs and OFIs generated by the Quality Manager or Superintendent shall be logged
as NC or OFI for issuance to the Auditee for action. It is always recommended to notify the
Owner’s Rep of significant NC, as it helps to keep the confidence of the Owner. Subcontractor
Deficiencies found by the Contractor may be issued and logged as a Non-conformance in
order to provide incentive for the Sub to find his own errors and deficiencies.
 Contractor verification shall be performed following receipt of Auditee verification so that the
OFI or Nonconformity has been remedied per the approved procedure, and that any
Corrective Action is being implemented and is effective. This verification can be accomplished
at the next audit.
 The NCR log and Deficiency log (kept by the Quality Coordinator or Superintendent) shall be
kept up to date. NCR and Deficiency items require to be closed prior to end of contract, but
shall be performed on an on-going basis.
5.0 DEFICIENCY-NCR INITIATION
5.1 Deficiencies: During the process of self-inspecting construction processes; work items found by
(the Forman for self-performed work, or) the Subcontractor that are not in compliance with
contract plans or specifications but which can be brought into compliance, shall be brought to the
attention of the Superintendent by means of photo and text message (to be discussed) for
Superintendent Deficiency Logging. [There is no better way for a foreman or a sub to build up
good will than to be “man enough” to admit to errors, and to fix them.] The deficiency shall be
corrected and when complete, shall be reviewed for compliance and logging as closed.
5.2 Non-conformance – Contractor finding of Subcontractor Deficiency: During field inspection

by contractor personnel, when findings of Non-conformance are made, first stop nonconforming
work (by alerting the crew and contacting the crew leader). For errors that would be Deficiencies
(the fix is known), except that the error was not reported, the error shall be logged as a
Nonconformance, tracked through to completion and logging as closed.
5.3 Nonconformance – Fix not known requiring the Engineer or Architect of Record: Proceed
as in 5.1 or 5.2. If the error is such that the fix is not known, or the resulting re-work delay may
influence the schedule, notify the Superintendent who shall notify the Owner’s Rep within 24 hours
of detecting the error and log the NC. Subsequently, the Superintendent shall complete the form
QMP 005A and the following items: “description” section of the NCR-Deficiency form, sign the
“Originator’s” box, (review with the Quality Mgr if in question). S/he shall then forward the form to
the Auditee (typically the foreman or Subtrade Rep).
Page 43 of [122]
6.0 Auditee Proposed Resolution Responsibility
6.1 The Auditee shall review and if in agreement, shall sign as accepting of the NCR, shall complete
the Auditee portion of the NCR form including root cause, then proposes a Resolution to fix the
issue and Corrective Action to prevent recurrence.
6.2 The Proposed Resolution shall then be transmitted to the Superintendent and (if in agreement)
then to the Owner’s Rep for Architect or Engineer of Record to review and issue their required
actions.
6.3 [Design Build Project] If the NCR is a physical NCR, the Auditee shall forward the document to
the Quality Mgr who shall forward to the Project Team Engineer of Record (EoR) (as required for
technical issues), who shall review the Auditee’s proposed Resolution and sign off (if deemed to
be acceptable and in compliance with project requirements).
6.4 If a finding is an OFI, the Auditee shall review and if in agreement, shall sign as accepting of the
OFI, shall research and write the Corrective Action to update the procedure or Work Method, shall
cause the Corrective Action to be implemented in the field, and shall sign off and forward a copy
to the Project Team.
7.0 Project Team Review of Proposed Resolution
7.1 Upon sign-off of the proposed Resolution and the Corrective Action by the Engineer of Record,
the NC shall be returned to the Quality Mgr.
7.2 Process NC: If the Quality Mgr is in agreement regarding the NC proposed Resolution for the NC
in question, a signed copy of agreed Resolution shall be transmitted to the Auditee for
implementation and verification.
7.3 The Auditee shall complete the NC proposed Resolution and make any revision to process
instructions per the proposed Corrective Action.
8.0 Verification
8.1 The Superintendent shall facilitate the implementation of the NC Resolution and shall verify by
signature that the Resolution has been performed according to the Resolution requirements.
8.2 Upon receipt of the signed verification, the Quality Manager shall verify that the Resolution is
acceptable and signs-off for the Project Team when the NCR is considered closed.
8.3 The completed and signed NC form is forwarded to Document Control for filing in the project
records. A copy of this signed form is sent to the Auditee for his records. The NCR-OFI Log is
updated and closed.
9.0 ATTACHMENTS [SEE LEARNING HUB FOR THESE ADDITIONAL QMPS AND DETAILS]
Page 44 of [122]
QMP 8.3.1 – NC and Deficiency Report Form

QMP 8.3.2.1 – Design-Build NC Flow Chart, or
QMP 8.3.2.2 - Design-Bid-Build NC Flow Chart
QMP 8.3.3 – NC and Deficiency Log
7.0 REVISION HISTORY
No. Date Description of (Key) Changes

Rev A July 24, 2015 Updated so that notification to the Owner’s Rep is always done
Rev 0 Dec 10, 2015 Updated for Construction Management Company
Originated By _______________________________ /______________

Quality Manager Date
Approved By: _______________________________ /______________

Page 45 of [122]
[END OF QMP 8.3]

QMP 8.3.1 Nonconformance (NC) or Deficiency Report
Organization
QMP 8.3.1 – NONCONFORMANCE (NCR) or DEFICIENCY REPORT Page 46 of 122114
Nonconformance or Deficiency Report 001 2018-07-03

Responsible Party:
Location : example - Head Office
Date of occurrence: ______________, 20xx Date of Issue: ___________, 20xx
NCR Name or Title:
Specification No.: Drawing No.: NA Remedial Action Req’d By (Date):

____
Description of Nonconformance Proposed Disposition (Remedial Action) (fix of problem)
(to be completed and name printed by Initiator and quality manager (To be completed, name printed and dated by Contractor)
for initiating organization)
Example: Issue the Quality Manual ASAP
Example: Schedule 1 clause x states that a Quality Manual
will be available no later than 30 days after the Effective Date.
Proposed Corrective Action To Prevent Recurrence:
Quality Manual submitted 40 days after the Effective Date (Use page 2 if required)
Example:
Initiator: An agenda item will be added to the weekly project meeting ensuring
that we keep on top of critical project dates..
Date: _________________________________________________
Quality Manager: ___________________________ Auditee (Sub or Foreman or Superintendent responding):

Date: Date:
Proposed Disposition Engineer of Record (EoR) (if required): _________________________ Date: ___________
Reviewed & Accepted by:
Quality Mgr: ____________________________, Date: ________________, 20xx
VERIFICATION OF DISPOSITION (REMEDIAL ACTION)
Description of Disposition Verification: Responsible party: Date:

(to be completed by Quality Manager for the responsible party)
Quality Mgr: Date:
Description of Corrective Action Verification: (signature required when NCR is closed)
The above QC Mgr and Proj QMgr signature verifies that the disposition has actually been performed according to the requirements noted.
Distribution for Disposition Acceptance: Distribution for Implementation & Verification: NCR Status: OPEN
Final Distribution:
End QMP 8.3.1
Page 46 of [122]
QMP 8.3.2 NCR and Deficiency FLOW CHART
Find Problem
Quality Coordinator (QC)

NCR or OFI? Deficiency Deficiency Log
NOT
Inform Superintendent &
VALID 0 Stop Work on the Project Manager. Agree
nonconforming process the proposed resolution.
D-B-B Contract: Owner’s
Rep, or
QC or Q Mgr NCR LOG STATUS
D-B Contract: 1 Log and Document the issue, notify the
Design Manager inform Owner’s Rep
Send to the following for
disposition: Inform Owner’s Rep
Quality Mgr (target 24 hours)
 Remedial Action
VALIDATION,
 Reject
Agree or edit Disposition and
 Use As Is Corrective Action, and Issue.
 Include technical
justification 2 Resolution
approval 3 After proposed resolution
agreed, take remedial Action
Superintendent assisted by QMgr

Structural Issues: Implement Proposed
or QC to execute
Struct Engr of Record and accepted
Resolution NCR or Deficiency Resolution and
Corrective Action
Engineer of Record
[for design-Build ]
Civil Issues NOT

Civil Engr of Record ACCEPTED
QC RE-INSPECT
AND VERIFY
Environmental Issues,
Environmental ACCEPTED
Authority
OWNER’S
Other such as REPRESENTATIVE CORRECTIVE ACTION
Mechanical, Electrical, as implemented as noted.
Designated by Design
Manager File copy in WM or item records
by QC
4 Distribute Q Mgr: Update NCR or Deficiency

and close Log and status,
File Copy In sign & distribute final copies.
NCR Records
If this is a deficiency and not an NC, item 2 Resolution Approval is not needed, but review with Owner to confirm that they are
ok with this process. End of Flow chart and end of QMP 8.3.1 Filename: NCR Flow Chart 2018-07-03
Page 47 of [122]
QMP 8.3.3 NCR – OFI – Deficiency Log (Word Format)
NCR Defici OFI Responsible Brief Description of Disposition (Remedial Corrective Action to Prevent Action Date
Date Title Status
# ency # # Party Deficiency/NCR Action) Recurrence by Closed
Structural Engineer has been

contacted and has reviewed
Column Rebar Foreman must be more Rebar
the error. He concudes:
drawing called thorough in self-inspection. Quality Forema
A) column is rejected. Rework
2018-08- for 20 #15 Rebar Control inspection must be more n,
NC 1 Example 1 and repour. Or B) Column has Open
01 rebar Foreman thorough. Inspection checklist Structur
sufficient rebar for its loads.
vertically, 18 revised to show bold type in the line al Engr,
Use as is. Contractor agreed
placed. item for rebar number and size. Q Mgr
to deduct $1000 from the price
to be paid for the column.
Tie wire in
contact with Example 2: Tie wire left Rebar Foreman must be more
Rebar foreman and crew were
form after in contact with the form thorough in self-inspection. Checklist
able to correct the problem Rebar
2018-08 self-inspection Rebar after self-inspection by modified to identify that this mistake 2018-08
Def 1 prior to concrete pour. Final Forema Closed
10 by rebar Foreman rebar foreman. Caught and poor workmanship are 17
product in accordance with n
foreman. by QC and fixed by rebar unacceptable. Future examples will
plans and specs.
Fixed prior to crew prior to the pour. be dealt with less lienently.
the pour.
Field crews may not appreciate that
the Owner's Rep may disagree with
Example 3: Inspection
what happened in this situation and
checklist for prepour not Rebar foreman and crew were
Inspection would be within his rights to reject the
dated by Quality Control able to correct the problem
2018-09- checklist for pour, and replace it. This must not Rebar
NC 2 Rebar QC personnel. The exact prior to concrete pour. Final Open
01 prepour slab 3 be left in doubt. Foreman, QC, QC
date of the checking is product in accordance with
not dated. QMGr were able to convince the
not clear. Work my have plans and specs.
Owner's Rep that this was a paper
gone uninspected???
record error and not a failure to
inspect.
Example 4: An audit
(could have been a
Get to the root cause of "no
review) of Work Methods
workmethod in place". Review the
in place and signed off
OFI 2018-09- Quality Plan and the Work Method QMgr,
was conducted. Finding N/A Open
1 04 scheduling tool in use. If necessary, PMgr
of "no work method in
institute a double check on the
place" three days prior
process.
to work on that activity
scheduled to start.
Page 48 of [122]
QMP 8.3.3 doesn’t format, see the excel version in Learning Hub
QMP 8.7 - QUALITY MANAGEMENT MONTHLY REPORT
Quality Management Monthly Report

Month of 2019-01-xx
[For multi-project developers, this is an in-house report.]
[For major infrastructure projects, this is a report first from the Quality Manager to the Project
Manager, and with his approval is part of the monthly report to the Owner’s Rep.]
Quality Plan item 1.3 Quality Objectives: any progress or change?
Monthly reporting of QMP 5.2 – Accountability Matrix [In house report]
Note: We have populated the Accountability Matrix with the Quality Summary items, so except for the
Quality Objectives, the Accountability Matrix will speak for all line items in the Quality Summary.
Project Pre-Award Activities: reporting on the significant aspects is required.
Project Award and Implementation Activities:

No comment is required on line items associated with individual Subs as those activities are handled by
QMP 3.1.3
The updated QMP 5.2 submitted monthly should provide a good record of status and progress (for all
activities except subcontractors) on the project.
The Accountability Matrix is thought to be an in-house document, not intended to report to the Owner’s
Rep.
Page 49 of [122]
Monthly reporting of QMP 3.1.3 – Subcontractor Status Report: [In house report]
PMs or Supers (whoever is keeping this document) should update it and send it on a fixed day each
month (say last work day in the month) to the direct report. This document should be reported up to the
Quality Manager by the middle of the next month. Of interest will be the most recent date entered into
the sheet for every column. The input date would signify the completion of a column item for a given
Sub. The whole sheet will tell the story of the details that go into quality management for each
Subcontractor.
Once QMP 3.1.3 is updated for the month, PM should be encouraged to comment on the successes of
some subs and the lack of success and the needed improvement for other subs.
Subcontractor reporting is thought to be an in-house document, not intended to report to the Owner’s
Rep.
The items below were the main categories that were reported when the author was Quality Manager on the
Vancouver Sky Train project (single major project reporting). For an infrastructure project, these will be main
report items.
Section 1 Non-conformance and corrective action summary
Section 2 Work methods status
Section 3 QA audit activities
Section 4 Quality monitoring meetings
Section 5 Owner & company quality review meetings
Section 6 QA/qc testing summary
Section 7 Hand-over or completion activities
Section 8 Critical items
Section 9 Preventive action: [work method review meetings are preventive action.]
Notes: This QMP simply provides an outline for the Quality Manager to envision reporting
requirements that likely are required on a monthly basis. Typical projects have a
reporting requirement and this outline would provide the elements to be reported on.
End of QMP 8.7
Page 50 of [122]
QMP 9.1 Audit Procedure
Issue Date: May 21, 2015
1. PURPOSE and SCOPE
To define the responsibilities and describe the methods and documentation to be used to audit and
evaluate internal (organization’s) or external (Supplier’s, Designer’s, Contractor’s, etc) quality programs.
The highlights are emphasizing the main points and are examples of items that could be delivered in a
presentation on Auditing. [When presenting a QMP, students are strongly advised to emphasize the
general information applicable to the principal you are explaining. QMPs are not “requirements” in
the same way that the 9001 elements are Requirements]
2. REFERENCES
Quality Manual (QM), ISO 9001, 8.2.2 [The basis for this QMP]
4. DEFINITIONS AND ABBREVIATIONS
3.1 Audit: systematic, independent and documented process for obtaining audit evidence and
evaluating it objectively to determine the extent to which audit criteria are fulfilled.
3.2 Auditee: Organization that is being audited.
3.3 Auditor: person with the competence to conduct an audit.
3.4 Audit Criteria: set of policies, procedures, specifications, or requirements used as a reference.
3.5 Audit Findings: results of the evaluation of the collected audit evidence against audit criteria.
[Note: Audit findings can indicate either conformity or nonconformity, or opportunities for
improvement (OFI).]
3.6 Audit Program: a set of one or more audits planned for a specific timeframe and directed
towards a specific purpose.
3.7 Corrective Action: action to eliminate the cause of a detected nonconformity or other
undesirable situation to prevent recurrence.
3.8 Nonconformity or Nonconformance (NC): A deficiency of a characteristic or a failure to

adhere to documented procedures, which may render the quality of a product or service
unacceptable. A physical NC requires Engineer of Record sign-off, as the resolution (“to fix the
physical problem”) may not be known.
3.9 Quality Management Procedure: a procedure that details the methodology for a particular
process related to the Quality Management system (QMS) – such as this audit procedure.
Page 51 of [122]
5. RESPONSIBILITIES
[In every QMP, the responsibilities are never carved in stone (they are the choice for the organization
that wrote them, so do not spend any time on them, other than as examples.]
4.1 Quality Manager

 Review and approve audit schedule
 Review and issue reports prepared by Audit Team
4.2 Auditor (often the Quality Manager)

 Schedule audits
 Notify the Auditee of audits
 Prepare audit checklist
 Execute audits
 Prepare audit report
 Follow up on audit findings
 Support and direct audit team
4.3 Auditee
 Represents the organization being audited
 Responds to the bullet points directly above
5.0 PROCEDURE
5.1 Scheduling of the audit
The Quality Manager prepares an audit program (schedule of audits typically on an annual or
semi annual basis) that provides for audit of the Project Team, Designers, and Contractors
throughout the duration of the project.
The audit program and audit frequency of any given auditee is based upon the following:
(a) importance of the activity and the perceived difficulty in achieving the specified quality
requirements;
(b) results of previous audits;
(c) results of trend analyses or inspection results;
(d) dates and extent of revisions to applicable documentation;
(e) changes in the Auditee’s personnel or management structure.
The audit program is flexible and can be revised to reflect a change of any of the above noted
items.
5.2 Planning of the audit
5.2.1 Internal versus external audits: The audit process is largely the same for internal or
external audits and hence we have only one procedure for both. The main difference is
that external audits are typically looking for “compliance” while internal audits are
encouraged to focus on compliance and on improvement. Internal audits are able to be
collaborative efforts between auditor and audited (two players on the same team) focused
on improvement.
5.2.2 The Quality Manager assisted by the Lead Auditor determines the processes of primary
Page 52 of [122]
importance in the Auditee’s quality program to be audited, and requests appropriately
qualified and or competent personnel to form an audit team.
5.2.3 The audit team is comprised of one or more persons including specialists who can
evaluate technical functions and may include observers.
5.2.4 The auditor(s) prepares detailed audit checklists derived from the Auditee’s QM, quality
documents and/or the quality standard applicable to the process being audited.
5.2.5 In addition to the above, detailed questions derived from specific requirements within the
contract or project may be included.
5.2.6 External and internal audits will typically take place at the Auditee’s place of business.
5.3 Audit Notification
5.3.1 The Lead Auditor notifies the Auditee by phone at least one week, preferably two or more
weeks in advance of the planned audit to confirm the audit dates.
5.3.2 The Lead Auditor communicates with the Auditee in writing at least one week prior to the
audit specifying:
 the process to be audited,
 specific scope of the audit (e.g. procedures),
 the identity of the auditor(s), including the Lead Auditor,
 the quality program standard against which the audit is to be conducted (e.g. ISO
9001:2015, contract specifications, Auditee’s Procedures);
 any special or protective equipment required, and
 schedule of meetings and duration of visit.
5.4 Pre-Audit Meeting
The Lead Auditor establishes a pre-audit meeting between the auditor(s) and the Auditee. This
meeting is used to introduce the auditor(s) and reiterate the contents of the notification letter.
5.5 Audit Procedure
5.5.1 Using the appropriate audit checklists discussed in 5.2.4 above (see QMP 010C – Audit
Checklist Form) the auditor(s) verifies that the Auditee’s quality plan, procedures, or work
methods comply with the Auditee’s quality program and contract requirements and are
implemented and adequately controlled. If, during the course of the audit, other areas or
problems are observed which are not included on the original checklist, the auditor is free
to examine these areas as necessary.
5.5.2 All audit findings and observations are documented and evaluated.
5.5.3 Upon completion of the audit, the audit team meets to discuss all audit findings and
observations. A draft audit report identifying the audit findings, nonconformances (NCs),
and opportunities for improvement (OFIs) is generated at this time. It is recommended to
Page 53 of [122]
allow sufficient time (min 1 hour) to type and print out the Audit Report so that the exact
findings can be discussed and agreed prior to leaving the audit.
5.6 Post Audit (Wrap-up) Meeting at Auditee’s Location
5.6.1 A post audit wrap-up meeting is held among the audit team and the Auditee’s team during
which the draft audit findings and observations are presented. Auditee senior
management should be encouraged to attend so that they can understand first-hand the
audit findings.
5.6.2 The Draft Audit Report prepared by the Lead Auditor must be signed and copied to the
Auditee for acknowledgement. (For that to happen, the Auditor must schedule the time to
type up the audit report at the end of the audit – recommended, but not always possible.)
A deadline for OFI and NCR resolution and Corrective Action proposals must also be set.
5.6.3 At this meeting, observations are expressed and recommendations given about
improvement of the quality program.
5.7 Audit Report
5.7.1 The Lead Auditor prepares a report detailing the audit results using the following
standard template (see QMP 9.1.4 – Audit Report Form):
 purpose
 basis of audit (eg ISO 9001, and/or QMP, and/or Contract Agreement, etc )
 summary (including observations and audit findings)
 completed audit checklist
 nonconformances (NCs) or Opportunities for Improvements (OFIs)
5.7.2 Ideally, the Audit Report is printed and delivered to the Auditee at the wrap-up meeting
on the day of the Audit in order to minimize misunderstandings. As a minimum, the
Audit Report must be issued within ten (10) working days of the audit. The report
becomes part of the quality records stored by the Quality Manager and is registered
(logged). Copies are also sent to and kept by Document Control.
5.8 Auditee Input
5.8.1 Internal audits: – Discussion of Internal audit process from 5.2.1 deserves a comment
here. Auditee input from the internal audit process has fewer constraints (as Auditor and
Auditee are on the same team). Therefore the ability to dialogue with the auditor
regarding process improvement is greatly enhanced.
5.8.2 Internal or External Audits: The Auditee must sign the Audit Report signifying that the
audit report reflects the audit performed. If the Auditee disagrees with an audit finding,
he/she is free to express that disagreement. Typically agreement can be arranged
between the Auditor and the Auditee once the details are properly expressed. As a
minimum, the Auditee must sign the document and if necessary, state any disagreement.
Page 54 of [122]
5.8.3 If nonconformances are recorded, the Auditee is required to provide the proposed
resolution (disposition) (the fix of the problem), and the proposed corrective action (the fix
of the procedure so as to prevent reoccurrence). This step can be taken after the audit is
finished but the proposed disposition and proposed corrective actions must be written and
returned to the Auditor with a target of one week (or as agreed) following the Audit. .
5.9 Audit Follow-Up
5.9.1 When the Auditee has provided the proposed disposition and corrective action(s) to the
audit findings, they are submitted to the Lead Auditor or others assigned to verify that the
stated action(s) have been implemented and are effective. For external audits, one
common option for verification is to wait until the next audit.
5.9.2 As audit findings (NCRs and OFIs) are addressed, their status is tracked and recorded in
the NCR & OFI log that is maintained by the QA Manager. (Deficiencies may also be
tracked if they are part of the findings.)
5.9.3 Once all resolutions and corrective actions have been satisfactorily completed the
nonconformance can be closed, the Lead Auditor provides final sign-off and advises the
Auditee by letter or by next audit report.
5.10 Quality Records
5.10.1 The original completed and signed-off Audit Report and all backup documentation (e.g.
audit checklists) must be forwarded to the Quality Manager and Document Control for
filing in the project records. The Quality Manager should keep copies for reference
purposes.
6.0 Audit Flow Charts
6.1 Audit Preparation Process
Lead Auditor Prepare Audit Program:

Gather info, assess program
Discuss and confirm purpose,

scope, date with Auditee
No
Revise Audit
Acceptable ?
Program
Page 55 of [122]
Yes
Notification to Auditee
Audit Team
Review Auditee’s quality system
Prepare audit checklists
Continued at Flowchart “Day of the Audit”
6.2 Day of the Audit
Continued from Flowchart “Audit Preparation Process”
Audit Team and Introduction, scope schedule,

Auditee personnel Conduct opening meeting
audit process facilities required,
and any special gear such as
safety gear.
Discussion / interviews, audit fact Interrnal Audits: As both Auditor and Auditee are
Audit Team finding and review of records on the same team, the focus is encouraged to
shift from compliance to process improvement.
Prepare draft Audit Report
Attended by Audit Closing meeting and presentation of

Team and Auditee audit findings (draft report)
Page 56 of [122]
Lead Auditor
Issue Final Report and
Audit Follow-up
Auditee
Auditee proposes Corrective Action
Lead Auditor Action plan agreement and follow-up

7.0 RELATED DOCUMENTS
7.1 Quality Manual or Quality Management Plan
8.0 ATTACHED DOCUMENTS (NOT YET ATTACHED)
QMP 9.1.1 – Audit Schedule

QMP 9.1.2 – Audit Agenda
QMP 9.1.3 – Audit Checklist Form
QMP 9.1.4 – Audit Report Form
QMP 9.1.5 – Audit Log
These QMPs also need to be attached
9.0 REVISION HISTORY
No. Date Description of (Key) Changes
A 2014-02-02 Initial procedure by J Turnham - provided the 5 audit files
Originated By _______________________________ /________________

Jim Turnham, Quality Auditor Date
Approved By: _______________________________ /________________

Quality Manager Date
Page 57 of [122]
Approved By: _______________________________ /________________

See Learning Hub for QMPs

QMP 9.1.1 – Audit Schedule
QMP 9.1.2 – Audit Agenda
QMP 9.1.3 – Audit Checklist Form
QMP 9.1.4 – Audit Report Form
QMP 9.1.5 – Audit Log
[END OF QMP 9.1]
QMP 9.1.1 Audit Schedule

02-Feb-
DRAFT 2019
List the Processes to be audited Jan Feb March April May June July Aug Sept Oct Nov Dec
Examples:
Project Team Audits:
Document control, Mgt
commitment, Training x x
Procurement process x x
Design review process x x
Audits:
Auditing including past reports x x
Doc Control, x x
Design processes x x
Checking processes x x
sub-consultant processes x x
End QMP 9.1.1
Page 58 of [122]
QMP 9.1.2 Audit Agenda
Organization Auditee: _________________ QMP 010B – AUDIT AGENDA
Audit Report No.
Page 59 of 122114 Date of Audit:_____________
001 - 2018-xx-xx
Date of Audit: Monday March xx, 20xx Rev x

Companies: Auditee: _______ Auditor:
Attention: Mr.,
From: Quality Mgr or Auditor
Regarding: Audit Agenda for audit – [Auditee]-001 2018-xx-xx
Date Time Venue/Activity Key
individuals
Mar xx 9:00 Opening Meeting Management and
positions that will be audited
this day
9:15 Previous audit follow-up including:
NCRs, OFIs, other audit items
10:00
12:00 working lunch ?
12:30
1:00
3:00
3:30 Audit report writing 60 Auditor
4:30 Closing Meeting 30 All
If you have personnel that are responsible for an activity or for a QMP, by all means, they should be present to assist in the audit. I
leave that determination to you.
Give me a call if you want to discuss.
Best regards,
___________- Auditor, cell, email
End of QMP 9.1.2 - Audit Agenda
Page 59 of [122]
QMP 9.1.3 Audit Checklist

Procedure 120.3 – QMP 9.1.3 Audit Checklist Form
AUDIT
CHECKLIST Auditee:
Auditor: Page 1 of ___
Scope of Audit: Date of Audit: Audit Report No: 001 -
Logo
2018-03-xx
Item
Requirement Reference Finding / Comments Status
No.
How does your organization perform

1 QM or QMP ##
document control?
List the reference so

2 Show how you check your work? that you can find it if
you are challenged.
End QMP 9.1.4 Audit Checklist
Page 60 of [122]
QMP 9.1.4 Audit Report
Organization QMP 9.1.4 – AUDIT REPORT

Auditee: _________________ Audit Report No.
Logo 00x - 2018-xx-xx
Date of Audit:_____________
Page 61 of 122114
Process(s) Audited: (list of processes of project that were audited; e.g. environmental monitoring)
Audit Purpose: to provide confidence that work on site is Audit Scope: (list quality system elements to be audited, etc.)
being conducted per the Project Management Plan, the
Quality Manual, per ISO 9001:2015, and per any
requirements of this element of work.
Reference Documents: (list quality documents and status, contract specifications, etc. against which the audit is to be conducted)
Project Management Plan,
Quality Manual,
ISO 9001:2015
Audit Team: (name / contact no.) Area Representatives: (name / contact no.)
Closure:
The contents of this report are confidential to the Auditee, to the Project Team, and to the Owner.
The Nonconformances (NCs) and Opportunities for Improvements (OFIs) contained within this report are the result of limited and
random sampling and therefore it cannot be assumed that other nonconformances do not exist.
The signature below indicates agreement and understanding of the identified Nonconformances and Opportunities for
Improvement, the subject of this report.
Auditee Representative Print Name / Signature Date
Auditor Auditor (Print Name / Signature Date
Page 61 of [122]
AUDIT SUMMARY
Comments or concerns of the Auditors:

Example:
This was the second system audit by the Project Team of _____ Designer. The Auditor looked closely at Design Planning and
Checking items, Quality Management System items, and Standards for design - that the work conforms with the Agreement.
The Auditor found 0 Nonconformances, 1 Opportunities for Improvement (OFI).
The Audit Team has no major concerns that arose from the audit with the OFI being minor. The Audit Team has a high regard for
the ___ organization and the efforts to date regarding compliance with the requirements of the Auditee’s Quality Program as
identified above.
Recommendations:
Example:
- The Auditee Representatives are to review the Nonconformances and Opportunities for Improvement recorded in this
report; then agree and implement effective corrective actions.
- It is recommended that the areas reviewed remain on the planned audit frequency. No changes to frequency are required.
Conclusions and Follow-up Action:
Example:
The <area audited> has been found to be functioning as required by the Designer’s quality program. Further, it is clear that
the processes in place are supporting the needs of both the Auditee and its customers.
Date of next planned audit:
Page 62 of [122]
NONCONFORMANCE REPORT NC: [Organization] NC 00x - 2018-xx-xx
Title of Nonconformance:
Description of Nonconformance:
Requirement:
Actual:
Prepared by: Acknowledged by:
Print Name: Print Name:

(to be signed/dated by Lead Auditor) Date (to be signed/dated by Auditee) Date
Commitment is requested of the Auditee to provide Disposition and Corrective Action will be provided by: (date)
Disposition and Corrective Action within 7 days.
Resolution (Disposition) (remedial action) – CORRECTIVE ACTION (to prevent recurrence)
Resolution:
Root Cause:
Corrective Action to be taken:
Estimated Completion Date: [Requested target date within 7 days]

Prepared by: Accepted by:
(to be signed/dated by Auditee) (to be signed/dated by Lead Auditor)
VERIFICATION
Review of Resolution and Corrective Action: (describe method of verification, etc.)
Review completed by:

(to be signed/dated by Auditor) _________________________________________________________________________________________
FURTHER ACTION IS REQUIRED? Describe.
NO FURTHER ACTION REQUIRED – “NC” CLOSED

________________________________________________________ ________________________________________________________
(to be signed/dated by Lead Auditor) (to be signed/dated by Auditee)
Page 63 of [122]
OPPORTUNITY FOR IMPROVEMENT (OFI) OFI #: OFI [organization] -0xx - 2012-10-xx

Description of Opportunity for Improvement: (to be completed by Auditor)
Prepared by: Reviewed by:

(to be signed/dated by Auditee) Date (to be signed/dated by Lead Auditor) Date
Commitment is requested of the Auditee to provide Disposition and Corrective Action will be provided by:
Disposition and Corrective Action within 7 days.
End QMP 9.1.4 Audit Report
QMP 9.1.5 - Audit Log

Audit Date of Date Company or department NC or OFI Title Corrective Action Status [open or
# Audit Issued audited closed]
Struct. Engr Design checklist not write checking procedure with open
followed better clarity
See also NC Log
End of QMP 9.1.5
Page 64 of [122]
QMP 10.1 Subcontractor Work Completion and Evaluation
Work Completed :
Project Number: Project Name: Subcontractor Name:
Location/Area: Reference Drawing: Crew ID/Name:
Subcontractor Compliance Verification Heightened Awareness

☐Compliance with initial job-ready requirements [Insert items identified at project startup and preparatory meetings]
☐Compliance with material inspection and tests
Work and relevant testing and inspections have been completed to plans and specs.
☐Compliance with work in process first article
inspection requirements Housekeeping has been completed satisfactorily.
☐Compliance with work in process inspection
requirements
☐Compliance with work task completion
inspection requirements
☐Compliance with inspection and test plan
Construction Notes and/or Deficiencies (to be filled in by the Company representative):
Status of Non-conformances:
Verification of Work Completion (sign and date)

Subcontractor Representative Sign and date*:
Work verified complete to specifications (sign and date)
Project Superintendent Sign and date**:
Acknowledged receipt of Subcontractor signoff (sign and
date)
Project Superintendent will score Subcontractor/crew Quality: _____ Schedule conformance: _____
performance and provide feedback notes. Safety: _____ Submissions per schedule _____
Scale of 1 – 10 with 5 being minimum passing mark,
7 = adequate, 8 = very good, 9 = excellent, 10 = top of
Accountability: _____ Productivity: _____
class Housekeeping and cleanliness: _____ Administration ______
Average Subcontractor Score: _____ (on a scale of 1 – 10) With 70% the
minimum required to a place on the subcontractor “Invitation to Bid list”.
Notes:
Quality Manager Sign and date*:
Work verified complete to specifications (sign and date)
Quality Manager score quality performance and Subcontractor Score: _____ (on a scale of 1 – 10)
feedback notes; scale of 1 - 10 Notes:
* On behalf of the Subcontractor, I have inspected the work and I submit that this report is complete and correct and material used and work performed
during this reporting period is in compliance with the contract drawings and specifications except as noted in this report.
** On behalf of the Contractor I acknowledge that this report is received, thank you. Completeness and correctness and material used and work
performed during this reporting period may be reviewed for general compliance with the contract drawings and specifications. Exceptions found to
date have been noted in this report. Note that this report does not absolve the Subcontractor from compliance with the contract documents, should
future deficiencies or non-conformances be discovered.
End QMP 10.1
Page 65 of [122]
QMP 10.1.1 Subcontractor Work Completion and Self-Evaluation
Section A (to be filled in by Subcontractor and submitted upon substantial completion of work)
ABC Contracting Co. Ltd.
3700 Willingdon Avenue, Sub-Contractor Work Completion & SELF-Evaluation
Burnaby,
British Columbia V5G 3H2
1 800 976 3322.
ACBContracting.com
Admin@ABCContracting.com Form Rev. 3. 03/12/2018
P.O. # Project Name: Subcontractor: Work Description:
Job: Reference Drawing: Crew: Location:
Sub-Contactor Self Evaluation: Deficiencies: (note any outstanding work and deficiencies here)
Grade yourself out of 10 on the following:
 Quality: _____
 Safety: _____
 Productivity: _____
 Housekeeping: _____
 Schedule Conformance _____
 Total /50 _____
Notes: (Ideas from sub regarding suggestions, how we can help you do your job better?)
I, ________________________________ (print name) (representative of sub-contractor) certify that our work as specified and referenced above, has been
substantially completed on this date, subject to any deficiencies or service otherwise noted herein.
Signed: ___________________________________ Date: ________________
General Contractor Signature

On behalf of the general contractor I acknowledge receipt of this report, thank-you. Completeness and correctness of materials used, and work
performed during this reporting period may be reviewed for general compliance with the drawings and specifications. Exceptions found to date have been
noted in this report. Note that this report does not absolve the subcontractor from compliance with the contract documents should future deficiencies be
discovered.
______________________________________________________________________________ ________________________
This (section A) above has been Received by: (Please Print name and Sign) Company Position/Title: Date:
Section B: (to be filled out by General Contractor)

Sub-Contactor Evaluation: Notes:
Grade yourself out of 10 on the following:
 Quality: _____
 Safety: _____
 Productivity: _____
 Housekeeping: _____
 Schedule Conformance _____
 Total /50 _____
(minimum 70% required to maintain ‘invitation to bid’ status)
___________________________ ________
Evaluated by: (print and sign name) Date:
End QMP 10.1.1
Page 66 of [122]
QMP 10.2 - Subcontractor Performance Database
Subcontractor Performance Database – multi-subs
Management & Resources (Rate Management Systems (Rate from
Description from 1 - 10) 1-10) Legal
Master- Scope Sub- Office Site Team & Schedule Quality Safety Any Lien/ Remark
format contractor Support Management Equipment Adherence Workmanship Compliance Action?
Code Name Effectiveness Effectiveness Productivity
Note: Rating 1-3: Did not meet expectations, 4-7: Met expectations; 8-10
Exceeded expectations
End QMP 10.2
QMP 11.1 Inspection Checklist Forms

Version: (See footer)
CM or GC Contractor Subcontractor Quality Process -

or
GC and or Subcontractor Self-performed Work Inspection Checklist
The attached QMP 11.1Inspection Checklist Forms represent a very good cross section of commonly utilized construction activities
and they are numbered based on the 2014 Master-Format numbering system.
It should be noted that these attached procedure checklist templates are entry-level documents. We don’t pretend that these
checklists are fully finished and you download and it will be useful. Their usefulness is a place to start. Many organizations (GCs) will
have WM checklists that are more advanced and in those situations, by all means, use the more mature documents.
This document is issued to CMGT 7246 class for your use, via D2L .
For Assignment 1, these Inspection Checklists can be utilized for two types of organizations:
1) Construction Management (CM) or General Contracting (GC) companies that utilize many subcontractors and can benefit
from the provision of inspection checklists as the starting point of subcontractor quality management and subcontractor
inspection checklist usage;
2) GCs, or subcontractors that self-perform some of the tasks identified herein can benefit from any single Inspection Checklist
(selecting one of the many) that can assist them to initiate and improve on any task specific Inspection Checklist.
The author of 7246 coursework has been working towards the goal of having Subcontractors A) write or edit their own checklists, B)
Write their own Work Methods, and C) perform self-checks on their work prior to notification of the CM or GC Superintendent so
Page 67 of [122]
that Subs can become partners in quality management. This ability to provide inspection checklists to Subcontractors (or have the
subs write their own) has (until now) seemed like a daunting task – so many checklists to create and manage.
With this set of Inspection Checklist Forms (in Word so that they can be modified to suit any project) we now have the ability to
fairly easily require subs to search, find and review the existing checklists for suitability, and create or enhance the Inspection
Checklist to reflect project requirements, drawings, and specifications of their scope of work.
Construction Submittals are the recommended medium with which to distribute these checklists to Subcontractors and to receive
back from the Subcontractor a submittal with the updated Inspection Checklist which has now been edited to include and reflect
project requirements, drawings, and specifications of their scope of work. .
Assignment #1:
For those doing Subcontractor Management as a presentation topic, read the above and document the use of this Quality
Inspection Checklist Forms including:
Provide a Flow Chart showing the routing, required inputs, and approval process for the Submittals of Inspection Checklists to be
sent by the CM or GC to subcontractors who are awarded contracts and who need to provide Inspection Checklists for their scope of
work. See QMP 3.1.2 for a flowchart for exactly this purpose.
Integrate this QMP 11.1 (previously 002A) with QMP 3.1.2 (prev 002 tab 2) for the subs that you select.
For those writing a subcontractor or a contractor WM of a single work activity, review the inspection checklist for the scope of
work to initiate and / or enhance your WM checklist. Make clear the additions and changes you make to the checklist so that it
clearly shows your work and is not simply “provided as is with no input from you”.
Limitation of liability: Any organization engaged by the Developer or Owner [for clarity, insert company name] (the issuer of this
QMP) as a Contractor or Subcontractor (the Contractor) agrees to use this Work Method or Inspection Checklist only under the
condition that those that wrote, developed, and issued this Work Method or Inspection Checklist are to be held harmless for any
errors or omissions, any inaccuracies in content resulting in any damages to property or any injury to any personnel that may be
involved. It remains the sole responsibility of the Contractor to review any and all items contained in the above Work Method and
to make any changes that may be required in order to satisfy any project requirements, drawings, or specification or any regulatory
or statutory obligation. As well, the Contractor shall review any and all suggested Work Methods and/or Inspection Checklists as
contained herein and shall make any changes required and shall reissue prior to commencement of construction in order to achieve
the specified product or to provide a safe work site for all workers involved. Ownership and final responsibility for the use of all
Work Methods and Inspection Checklists remains with the Contractor.
This form utilized Hyperlinks. To return to this Table of Contents after hyperlinking, click “alt” “left arrow”.
TABLE OF CONTENTS
02.00.00 Existing Conditions
02.41.00 Existing Conditions - Demolition 02.41.00
02.82.00 Existing Conditions - Asbestos Abatement 02.82.00
02.85.00 Existing Conditions - Mold Remediation 02.85.00
03.00.00 - ConcreteConcrete - Pre-Pour Conference 03.00.00
Page 68 of [122]
03.10.00 Concrete - Concrete Forming Phase 1 03.10.00
03.00.00 Concrete - Pre-Pour Conference 03.00.00
03.10.00 Concrete - Concrete For
ing Phase 1 03.10.00

03.20.00 Concrete - Concrete Reinforcing 03.20.00
03.31.00 Concrete - Concrete Structural 03.31.00
03.35.00 Concrete - Concrete Placement 03.35.00
03.40.00 Concrete - Precast Concrete 03.40.00
03.50.00 Concrete - Cast Decks and Underlayment 03.50.00
03.60.00 Concrete - Grouting 03.60.00
04.00.00 - Masonry
04.01.00 Masonry - Maintenance of Masonry 04.01.00

04.22.00 Masonry - Concrete Unit Masonry 04.22.00
04.28.00 Masonry - Concrete Form Masonry Units 04.28.00
04.42.00 Masonry - Exterior Stone Cladding 04.42.00
04.71.00 Masonry - Manufactured Brick Masonry 04.71.00
05.00.00 - Metals
05.12.00 Metals - Structural Steel Framing 05.12.00

05.30.00 Metals - Metal Decking 05.30.00
05.51.00 Metals - Metal Stairs 05.51.00
05.52.00 Metals - Metal Railings 05.52.00
06.00.00 - Carpentry
06.11.00 Wood// Plastics// and Composites - Wood Framing 06.11.00

06.15.00 Wood// Plastics// and Composites - Wood Decking 06.15.00
06.16.00 Wood// Plastics// and Composites - Sheathing 06.16.00
06.20.13 Wood// Plastics// and Composites - Exterior Finish Carpentry 06.20.13
06.20.23 Wood// Plastics// and Composites - Interior Finish Carpentry 06.20.23
06.41.00 Wood// Plastics// and Composites - Architectural Wood Casework 06.41.00
07.00.00 – Thermal and Moisture Protection
07.10.00 Thermal and Moisture Protection - Dampproofing and Waterproofing 07.10.00

07.21.13 Thermal and Moisture Protection - Board Insulation 07.21.13
07.21.16 Thermal and Moisture Protection - Blanket Insulation 07.21.16
07.22.00 Thermal and Moisture Protection - Roof and Deck Insulation 07.22.00
07.24.00 Thermal and Moisture Protection - Exterior Insulation and Finish Systems 07.24.00
07.25.00 Thermal and Moisture Protection - Weather Barriers 07.25.00
07.31.00 Thermal and Moisture Protection - Shingles and Shakes 07.31.00
07.32.00 Thermal and Moisture Protection - Roof Tiles 07.32.00
07.40.00 Thermal and Moisture Protection - Roofing and Siding Panels 07.40.00
07.41.00 Thermal and Moisture Protection - Roof Panels 07.41.00
07.42.00 Thermal and Moisture Protection - Wall Panels 07.42.00
07.46.00 Thermal and Moisture Protection - Siding 07.46.00
07.50.00 Thermal and Moisture Protection - Membrane Roofing 07.50.00
07.60.00 Thermal and Moisture Protection - Flashing and Sheet Metal 07.60.00
Page 69 of [122]
07.61.00 Thermal and Moisture Protection - Sheet Metal Roofing 07.61.00
07.72.00 Thermal and Moisture Protection - Roof Accessories 07.72.00
07.81.00 Thermal and Moisture Protection - Applied Fireproofing 07.81.00
07.84.00 Thermal and Moisture Protection - Firestopping 07.84.00
07.90.00 Thermal and Moisture Protection - Joint Protection 07.90.00
08.00.00 - Openings
08.10.00 Openings - Doors and Frames 08.10.00

08.50.00 Openings - Windows 08.50.00
08.62.00 Openings - Unit Skylights 08.62.00
08.71.00 Openings - Door Hardware 08.71.00
08.80.00 Openings - Glazing 08.80.00
08.90.00 Openings - Louvers and Vents 08.90.00
09.00.00 - Finishes
09.20.00 Finishes – Drywall Framing 09.20.00

09.25.00 Finishes - Plaster and Gypsum Board 09.25.00
09.28.00 Finishes - Backing Boards and Underlayments 09.28.00
09.30.00 Finishes - Tiling 09.30.00
09.51.00 Finishes - Acoustical Ceilings 09.51.00
09.56.00 Finishes - Textured Ceilings 09.56.00
09.63.00 Finishes - Masonry Flooring 09.63.00
09.64.00 Finishes - Wood Flooring 09.64.00
09.65.00 Finishes - Resilient Flooring 09.65.00
09.66.00 Finishes - Terrazzo Flooring 09.66.00
09.68.00 Finishes - Carpeting 09.68.00
09.69.00 Finishes - Access Flooring 09.69.00
09.72.00 Finishes - Wall Coverings 09.72.00
09.75.00 Finishes - Stone Facing 09.75.00
09.80.00 Finishes - Acoustic Treatment 09.80.00
09.90.00 Finishes - Painting and Coating 09.90.00
21.00.00 – Fire Suppression
21.11.00 Fire Suppression - Facility Fire-Suppression Water-Service Piping 21.11.00

21.12.00 Fire Suppression - Fire-Suppression Standpipes 21.12.00
21.30.00 Fire Suppression - Fire Pumps 21.30.00
21.40.00 Fire Suppression - Fire-Suppression Water Storage 21.40.00
22.00.00 - Plumbing
22.07.00 Plumbing - Plumbing Insulation 22.07.00

22.11.00 Plumbing - Facility Water Distribution 22.11.00
22.12.00 Plumbing - Facility Potable-Water Storage Tanks 22.12.00
22.13.00 Plumbing - Facility Sanitary Sewerage 22.13.00
22.14.00 Plumbing - Facility Storm Drainage 22.14.00
22.33.00 Plumbing - Electric Domestic Water Heaters 22.33.00
22.34.00 Plumbing - Fuel-Fired Domestic Water Heaters 22.34.00
22.40.00 Plumbing - Plumbing Fixtures 22.40.00
23.00.00 - HVAC
Page 70 of [122]
23.05.93 Heating// Ventilating// and Air Conditioning (HVAC) - Testing// Adjusting// and Balancing for HVAC 23.05.93
23.07.00 Heating// Ventilating// and Air Conditioning (HVAC) - HVAC Insulation 23.07.00
23.08.00 Heating// Ventilating// and Air Conditioning (HVAC) - Commissioning of HVAC 23.08.00
23.09.00 Heating// Ventilating// and Air Conditioning (HVAC) - Instrumentation and Control for HVAC 23.09.00
23.11.23 Heating// Ventilating// and Air Conditioning (HVAC) - Facility Natural-Gas Piping 23.11.23
23.11.13 Heating// Ventilating// and Air Conditioning (HVAC) - Facility Fuel-Oil Piping 23.11.13
23.13.00 Heating// Ventilating// and Air Conditioning (HVAC) - Facility Fuel-Storage Tanks 23.13.00
23.20.00 Heating// Ventilating// and Air Conditioning (HVAC) - HVAC Piping and Pumps 23.20.00
23.23.00 Heating// Ventilating// and Air Conditioning (HVAC) - Refrigerant Piping 23.23.00
23.25.00 Heating// Ventilating// and Air Conditioning (HVAC) - HVAC Water Treatment 23.25.00
23.31.00 Heating// Ventilating// and Air Conditioning (HVAC) - HVAC Ducts and Casings 23.31.00
23.34.00 Heating// Ventilating// and Air Conditioning (HVAC) - HVAC Fans 23.34.00
23.36.00 Heating// Ventilating// and Air Conditioning (HVAC) - Air Terminal Units 23.36.00
23.37.00 Heating// Ventilating// and Air Conditioning (HVAC) - Air Outlets and Inlets 23.37.00
23.40.00 Heating// Ventilating// and Air Conditioning (HVAC) - HVAC Air Cleaning Devices 23.40.00
23.51.00 Heating// Ventilating// and Air Conditioning (HVAC) - Breechings// Chimneys// and Stacks 23.51.00
23.52.00 Heating// Ventilating// and Air Conditioning (HVAC) - Heating Boilers 23.52.00
23.54.00 Heating// Ventilating// and Air Conditioning (HVAC) - Furnaces 23.54.00
23.60.00 Heating// Ventilating// and Air Conditioning (HVAC) - Central Cooling Equipment 23.60.00
23.65.00 Heating// Ventilating// and Air Conditioning (HVAC) - Cooling Towers 23.65.00
23.73.00 Heating// Ventilating// and Air Conditioning (HVAC) - Indoor Central-Station Air-Handling Units 23.73.00
26.00.00 - Electrical
26.05.19 Electrical - Low-Voltage Electrical Power Conductors and Cables ( 26.05.19

26.05.26 Electrical - Grounding and Bonding for Electrical Systems 26.05.26
26.05.13 Electrical - Conduit for Electrical Systems 26.05.33.13
26.05.33 Electrical - Raceway and Boxes for Electrical Systems 26.05.33
26.05.53 Electrical - Identification for Electrical Systems 26.05.53
26.21.00 Electrical - Low-Voltage Electrical Service Entrance 26.21.00
26.22.00 Electrical - Low-Voltage Transformers 26.22.00
26.23.00 Electrical - Low-Voltage Switchgear 26.23.00
26.24.00 Electrical - Switchboards and Panelboards 26.24.00
26.25.00 Electrical - Enclosed Bus Assemblies 26.25.00
26.28.00 Electrical - Low-Voltage Circuit Protective Devices 26.28.00
26.29.00 Electrical - Low-Voltage Controllers 26.29.00
26.40.00 Electrical - Electrical and Cathodic Protection 26.40.00
26.51.00 Electrical - Interior Lighting 26.51.00
26.56.00 Electrical - Exterior Lighting 26.56.00
27.00.00 - Communications
27.05.36 Communications - Cable Trays for Communications Systems 27.05.36

27.10.00 Communications - Structured Cabling 27.10.00
27.11.00 Communications - Communications Equipment Room Fittings 27.11.00
27.13.00 Communications - Communications Backbone Cabling 27.13.00
27.40.00 Communications - Audio-Video Communications 27.40.00
28.00.00 – Electronic Safety and Security
28.02.00 Electronic Safety and Security - Commissioning of Electronic Safety and Security 28.08.00
Page 71 of [122]
28.05.13 Electronic Safety and Security - Conductors and Cables for Electronic Safety and Security 28.05.13
28.05.28 Electronic Safety and Security - Pathways for Electronic Safety and Security 28.05.28
28.10.00 Electronic Safety and Security - Electronic Access Control and Intrusion Detection 28.10.00
28.20.00 Electronic Safety and Security - Electronic Surveillance 28.20.00
28.31.00 Electronic Safety and Security - Fire Detection and Alarm 28.31.00
28.39.00 Electronic Safety and Security - Mass Notification Systems 28.39.00
31.00.00 - Earthwork
31.11.00 Earthwork – Clearing and Grubbing 31.11.00

31.13.00 Fire Suppression - Fire-Suppression Sprinkler Systems 21.13.00
31.22.00 Earthwork - Grading 31.22.00
31.23.00 Earthwork - Excavating and Fill 31.23.00
31.62.00 Earthwork - Driven Piles 31.62.00
31.63.00 Earthwork - Bored Piles 31.63.00
31.64.00 Earthwork - Caissons 31.64.00
32.00.00 – Exterior Improvements
32.11.00 Exterior Improvements - Base Courses 32.11.00

32.12.00 Exterior Improvements - Flexible Paving 32.12.00
32.13.00 Exterior Improvements - Rigid Paving 32.13.00
32.16.00 Exterior Improvements - Curbs// Gutters// Sidewalks// and Driveways 32.16.00
32.31.00 Exterior Improvements - Fences and Gates 32.31.00
32.32.00 Exterior Improvements - Retaining Walls 32.32.00
32.80.00 Exterior Improvements - Irrigation 32.80.00
32.90.00 Exterior Improvements - Planting 32.90.00
33.00.00 - Utilities
33.11.13 Utilities - Public Water Utility Distribution Piping 33.11.13

33.12.00 Utilities - Water Utility Distribution Equipment 33.12.00
33.42.00 Utilities - Culverts 33.42.00
33.31.00 Utilities - Sanitary Utility Sewerage Piping 33.31.00
33.34.00 Utilities - Sanitary Utility Sewerage Force Mains 33.34.00
33.44.00 Utilities - Storm Utility Water Drains 33.44.00
33.49.00 Utilities - Storm Drainage Structures 33.49.00
33.46.00 Utilities - Subdrainage 33.46.00
Task Completion Inspection Report

THIS FILE AND DOCUMENT WORKS BY MEANS OF HYPERLINKING TO THE VARIOUS TOPICS IN THE TABLE OF CONTENTS. HOWEVER, IT
NEEDS ALL OF THE PAGES TO BE ATTACHED, AND THEY ARE CONSIDERABLE. SEE THE LEARNING HUB VERSION.
END OF TABLE OF CONTENTS AND END QMP 11.1
END OF QMPS
Page 72 of [122]

A Quality Plan Template - BCIT 2019-02-14 Improved and ACI

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[For ACI usage, this likely will be Apdx 6.0 - or more likely Apdx 1.

Corporate Quality Plan [Template]

Generic to all company projects

0.1 Instructions to QMS Template writers

Section 1 Introduction and Scope

1 Scope - (in general terms)

Decision Tree Node 1:

1.1 Organization’s Background

1.2 Quality Policy and Mission Statement

1.3 Quality Management Objectives

Example: We will perform each contract:

1.4 Approval and Signatures

Section 2 – Normative Reference (Standard)

ISO 9001:2015 Requirements

Section 3 - Terms and Definitions – (See Appendix A)

Section 4 - Context of the Organization and Summary Processes

4.1 Context of the Organization and Scope of QMS***

Decision Tree Node 2. [No impact for BCIT users]

4.3 Scope of the QMS, and compliance strategy.

4.4 Quality Management System and its processes

Company processes [examples]:

Project Pre-Award summary items:

4.4.06 Subcontractor Invitation to Bid, Quality Requirements, ***

Post Project Award Activities:

4.4.20 Work Methods – updated to reflect project specs and requirements:

4.4.22 Project Pre-Mobilization (Kickoff) Meeting (one Sub at a time):

4.4.23 Subcontractor Pre-Work (Work Method) Review Meetings

End Summary Processes

Inclusion of ISO 9001 requirements into the QMS template:

5.3.1 Position Descriptions***

Section 9 Performance evaluation

Appendix A Terms and Definitions*

Appendix B - Project Specific Quality Parameters***

J. Project Specific Quality Standards.

Appendix C – Quality Plan Details

Optional Detailed Description of Processes

QMP 5.2 - Accountability Matrix***

QMP 3.1.3 – Subcontractor RFQ Status Report

Appendix D - QMP Attachments:

2 Subcontractor RFP requirements, including requirements for quality management

2.4 New SQP Subcontractor Quality Plan - Regular

4.4 R1 QMP 4.4- Follow Up Inspection. – (archived)

5 “Project Award” - admin and project set-up

5.7 R1 QMP 5.7 - Track Changes Procedure

6 Design management and checking procedures

6.4 D QMP 6.4 - Mechanical Design Input Checklist

6.5 D QMP 6.5 - Mechanical Design Checklist

6.6 Design Quality Procedures Template (needs discussion with instructor)

6.7 Design Review from DB Contractors (to be added)

7 Training, calibration, and material receiving

7.1.1 R1 QMP 7.1 -Training Indoctrination

7.5 R1 QMP 7.5 - Materials Receiving, Owner Supplied - Example

7.7 R2 QMP 7.7 Owner Supplied Equipment Handover - Example

8 Records of Conformance and nonconformance

9.1.2 CD QMP 9.1.2 Audit Agenda Form

10.3 R1 QMP 10.3 - Certificate of Completion

11 Library – Quality Checklists, ITPs, Work Methods

1.3.1 Organization that is developing the project (Owner-Developer-level, Tier-one):

1.3.2 Organization has a contract, or is bidding on a contract (Contractor-level, Tier-two):

1.3.3 Organization has or is bidding on a subcontract (Subcontractor-level, tier-three):

Contractor or Subcontractor: descriptions offered in 1.3 above are useful.

Quality Plan, may include quality management procedures (QMPs),

The subcontractor is required to have an established or to establish and implement a quality

Originated By: // Reviewed By: _//____

Approved By: ______________//