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Student Assessment Tasks

BSBRSK501 Manage risk

Page 1
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Table of Contents

Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 6
Assessment Task 1 Cover Sheet 7
Assessment Task 1: Written Questions 8
Assessment Task 1 Instructions 10
Assessment Task 1 Checklist 11
Assessment Task 2 Cover Sheet 12
Assessment Task 2: Risk management project 13
Assessment Task 2 Instructions 14
Assessment Task 2 Checklist 18
Assessment Task 3 Cover Sheet 20
Assessment Task 3: Risk implementation project 21
Assessment Task 3 Instructions 22
Assessment Task 3 Checklist 25
Assessment Task 4 Cover Sheet 26
Assessment Task 4: Risk management process evaluation report 27
Assessment Task 4 Instructions 28

Page 2
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Information

The assessment tasks for BSBRSK501 Manage riskare included in this Student Assessment Tasks booklet
and outlined in the assessment plan below.

To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.

Assessment Plan

Assessment Task Overview


1. Written questions Students must correctly answer all questions.
2. Risk management project Students must prepare an initial report about risk associated with
business expansion for a case study organisation, participate in a
roleplay meeting with team members to brainstorm risks, and
develop a risk management plan the case study organisation.
3. Risk management Students must implement and monitor risk treatments for risks
implementation project identified.
4. Risk management process Students must evaluate the risk management process.
evaluation report

Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement.Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your Alpha
Institute assessment appeals process.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.

Page 3
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Additional Resources
The following resources have been added in appendix .

Assessment Task 2
 Risk Management Policy and Procedures
 Risk Management Report Template
 Risk Management Plan Template

Assessment Task 3
 Training Survey Results

Assessment Task 4
 Risk Management Policy and Procedures

Naming electronic documents


Students are instructed to name their documents logically so they are easy their assessor to file.
Each should include:
course identification code
assessment task number
activity number
document title (if appropriate)
your own name
the date it was submitted
For example, BSBRSK01 AT2 Risk Management Plan Joan Smith 20/04/17

These are to be filed on sub-folders named after the Assessment Task number, and all in a folder that is
given a name that includes the unit code and the student’s name.

Page 4
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet


This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each Assessment submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit
the file.

The Assessment Cover Sheet will be returned to you with the outcome of the assessment, which will be
satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your Alpha Institute re-assessment policy.

Depending on the task, this may include


resubmitting incorrect answers to questions (such as short answer questions and case studies)
resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
redoing a role play after being provided with appropriate feedback about your performance
being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.

Assessment Task Information


This gives you:
a summary of the assessment task
information on the resources to be used
submission requirements
re-submission opportunities if required

Assessment Task Instructions


These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification number,
the task number, your name and the date.

Page 5
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.

Page 6
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space below.
Do you understand your rights to re-assessment? Yes No
Do you understand your right to appeal the decisions made in an assessment?  Yes No

Student name

Student number

Student signature

Date

Qualification Code and


Name

Unit Code and Name

Assessor name

Assessor signature

Date

Assessment Task 1 Cover Sheet


Student Declaration
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with
any other student(s).
I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
Page 7
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Student name

Student ID number

Student signature

Date

Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried out
according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response


My performance in this assessment task has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Page 8
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 1: Written Questions

Task summary
You need to answer all of the written questions correctly.
Your answers must be word processed.

Required
 Access to learning materials
 Computer and Microsoft Office
 Access to the internet
Timing
Your assessor will advise you of the due date of this submission.

Submit
 Answers to all questions

Assessment criteria
 All questions must be answered correctly in order for a student to be assessed as having
completed the task satisfactorily.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.

Page 9
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Written answer question guidance


The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.

Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.

Discuss– when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features.Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.

Page 10
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.

Page 11
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Outline the key purpose of risk management standards. Include an example of a risk
management standard in your answer.
2. Outline the AS/NZS ISO 31000: 2009 Risk Management Principles and Guidelines and each of
the 11 principles.
3. Outline the requirement under WHS legislation to manage risks.
4. Outline the factors that must be taken into account in determining risk control measures for
hazardous manual tasks as stated in the model Work Health and Safety Regulations 2011.
5. Outline the purpose of risk management policies and procedures in the workplace.
6. List three examples of the impact of risks for a workplace if risks are not identified or actioned.
7. Outlinestep by step procedures that companies can use for analysing risks.
8. Outline three sources of information that a company could use to gather information on potential
risks.
9. Outline three examples of tools or techniques that a company could use to identify risks as part
of a risk assessment process.
10. Outline four options that a company could take to control risks.
11. Explain fourprocedures that a company could use to minimise risk.

Page 12
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 1 Checklist

Student’s name:

Completed
Did the student provide a sufficient and successfully
Comments
clear answer that addresses the
suggested answer for: Yes No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

Page 13
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 2: Risk management project

Task summary
This assessment task requires the student, in the role of Operations Manager of NatureCare Products, to
develop a risk management briefing report associated with the proposed business expansion. The student
will then prepare for a meeting with their team by researching risks, as well as potential risk treatment
options pertaining to the NatureCare Products business expansion project.
Following this, the student will meet with their team to brainstorm risks and develop a risk management plan,
which includes an action plan to implement identified risk treatments.
This task will be completed in the simulated work environment at Alpha Institute.

Required
Computer with Microsoft Office and internet access
Access to publications about risk management standards such as:
http://www.finance.gov.au/sites/default/files/COV_216905_Risk_Management_Fact_Sheet_FA3_23082010_
0.pdf
Risk Management Policy and Procedures
Risk Briefing Report Template
Risk Management Plan Template
Space for a meeting, with a whiteboard, if possible.
Roleplay participants

Timing
The assessor will advise you of the due date of this submission.

Submit
Email to the CEO (your assessor) with your risk briefing report attached.
Email to your team (your assessor), inviting them to a meeting.
Email to the CEO (your assessor) with your risk management plan attached.

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

Page 14
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s)will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.

Page 15
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 2 Instructions

Carefully read the following:

You are the Operations Manager of a medium-sized Australian company, NatureCare Products,
based in Brisbane. The company commenced business in 1996, and manufactures eco-friendly,
high quality beauty skin care products.

The business was established to cater for a growing demand for skin products that contain eco-
friendly and natural ingredients. There is also an emphasis on eco-friendly packaging.

The company sells its products in health food shops across Australia, as well as online through its
own web site. The company targets customers that want high quality, eco-friendly products.
Market research has identified that around 70% of their customers are professional women aged
25 to 55.

NatureCare Products’ strategic priorities focus on business diversification and growth. They aim
to increase their market share by 10%, and to expand the existing product range to attract more
customers.

At a recent board meeting, the two company shareholders and the CEO discussed options for
expanding the business, including establishing a chain of retail outlets. The idea is to initially set
up a retail outlet in central Sydney, Brisbane and Melbourne.

The CEO has asked you to investigate this, undertaking a risk analysis on establishing a chain of
retail outlets. The CEO and shareholders are keen to get the business expansion started as soon
as possible so need to get your risk management plan in place immediately.

Currently the company employs the following staff: Accounts Manager, Marketing Manager,
Marketing Assistant, Sales Manager, four customer service representatives, Office Manager and
Administration Assistant, Operations Manager, as well as the CEO and two shareholders as
indicated above.

The company currently has a Risk Management Policy and Procedures in place that incorporates
the AS/NZS ISO31000:2009 Risk Management Principles and Guidelines.

Page 16
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Complete the following activities:


1. Develop a risk briefing report.
Review the case study information provided to you to determine the scope of the risk
management process required, as well as the company’s risk management policy and
procedures and information on risk management standards.
Use the Risk Briefing Report Template to guide your work.

Your report should include the following:


 Introduction, including the scope of the risk management process, any risks that may apply
to the scope, and objectives and critical success factors for the area included in the scope
 Give also an outline of the risk management process as per the organisation’s policy and
procedure, as well as how the organisation’s process aligns with the risk management
standards as identified in the link provided to you.
 A PESTLE analysis identifying the key factors that impact on the environment in which
NatureCare Products operates and their relevance to the risk management process.
 You are also required to Identify at least five risks identified with the expansion, and at least
onepotential risk treatment option for each of the risks you identify.
 Identification of internal and external stakeholders with whom you will need to consult to
identify potential risks, as well as issues they are likely to raise as part of the risk
management process.
 An analysis of the strengths and weaknesses of the company’s existing retail approach
namely, online and through health food shops.
 Analysis of critical success factors, goals or objectives for the business expansion project.

12. Send an email to the CEO (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should provide a brief overview of the risk management project, introduce and summarise the
contents of the attachment, and seektheir feedback and approval to move forward with the
project.

Attach your risk briefing report to the email.

Your assessor will send you an email in the role of the CEO, providing you with feedback and
approval to proceed.

Page 17
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

13. Send an email to your team (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should invite them to participate in a meeting to brainstorm risks associated with the
company’s proposed expansion.

Your email should briefly explain the purpose of the meeting and advise the date and time for the
meeting (your assessor will advise you the date, time and also provide you the email addresses
of the two students who will be in your team).

The meeting is to run for approximately 30 minutes.


14. Conduct team meeting
After giving a short introduction, present to your team the risks that you have identified, as well
as the treatment measures you have selected. Refer to your Risk Briefing Report and share your
ideas, encouraging the meeting attendees to share theirs.
Steer this discussion into a brainstorming session.
Take paper and pen with you, or use a whiteboard, to jot down ideas as they are given.

At the meeting, you are required to:


 Clearly explain the risk management process as per the organisation’s policy and procedure.
 Discuss the risks you have identifiedand potential risk treatments
 Seek ideas from the team about risks involved in the business expansion, as well as treatment
measures.
 Agree on the most important risks that should be included in the risk management plan, as well as
suitable risk treatments. At least five must be identified.

During the meeting, you will need to demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

Close the meeting by thanking the participants for attending.

Page 18
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

15. Develop a Risk Management Plan


The final part of the assessment task requires you to develop the risk management plan using
the risk management plan template.
Use the Risk Management Plan Template to guide your work.

Your risk management plan should include:


 The risks you have identified based on your research and brainstorming session. You must include
at least five risks.
 An assessment of the likelihood of the risk occurring, as well as the severity of the risk should it
occur.
 Identification of at least one suitable treatment measures for each of the five risks Priority rating
(high, medium or low) to show the order in which risks must be treated.
 A risk action plan that sets out for each risk including:
o Risk description
o Impact of risk
o Recommended actions
o Resource requirements
o Timelines
o Responsibilities
o Monitoring processes

16. Send an email to the CEO (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

The email text should include the following:


 Summary of the purpose of the Risk Management Plan
 An outline of the risks most likely to occur in relation to the business expansion project.
 Why you believe the identified treatment strategies for each of the risks will be effective in
ensuring risks are minimised or do not occur.

Attach your risk management plan to the email.

Page 19
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 2 Checklist

Student’s name:

Completed
Did the student: successfully Comments
Yes No
In the briefing report, provide an overview of the risk
management project, including how the project will be
carried out in accordance with the organisation’s Risk
Management Policy and Procedure, as well as how
the process aligns with the risk management
standards?
In the briefing report, include the scope of the risk
management process, any risks that may apply to the
scope, and objectives and critical success factors for
the area included in the scope?
In the briefing report, provide a PESTLE analysis for
NatureCare Products including identification of key
factors impacting the business environment and how
these relate to the business expansion?
In the briefing report, identify and describe all of the
internal and external stakeholders who need to be
consulted to identify potential risks, as well as the
issues they are they likely to have.
In the briefing report, review and describe the
strengths and weaknesses of the company’s existing
business approach?
In the briefing report, identify and describe critical
success factors, goals or objectives of the project?
In the email to the CEO, seek feedback on, as well as
obtain support for the risk management project?
Research risks based on PESTLE analysis and
identify at least five risks and risk treatments?
Invite the team via email to participate in the
brainstorming meeting to identify risks and
treatments?
At the meeting, clearly explain the risk management
process as set out in the organisation’s Risk

Page 20
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Student’s name:

Completed
Did the student: successfully Comments
Yes No
Management Policy and Procedures?
At the meeting, seek input from the team through
brainstorming on possible risks and potential risk
treatment?

Demonstrate effective communication skills including:


Speaking clearly and concisely
Using non-verbal communication to assist with
understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm
understanding
In the risk management plan, document all the risks
identified through research and consultation?
In the risk management plan, determine the likelihood
of the risk occurring, as well as the severity of the risk
should it occur?
In the risk management plan, evaluate risk priority
and order of likelihood of occurring from most likely to
unlikely?
In the risk management plan, identify strategies for
the treatment or control of the risk if it occurs?
In the risk management plan, include an action plan
that includes:
 Risk description
 Impact of risk
 Recommended actions
 Resource requirements
 Timelines
 Responsibilities
 Monitoring processes?

Task Outcome: Satisfactory  Not Satisfactory 

Page 21
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessor signature

Assessor name

Date

Page 22
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 3: Risk implementation project

Task summary
This assessment task requires you to implement a control measure from the risk management plan, as well
as monitor and report on actions arising.

This task will be completed in the simulated work environment at Alpha Institute.

Required
Computer and Microsoft Office
Access to the internet for research
Customer Survey Results Memo
Sales Data Analysis Memo
Staff Survey Results Memo
Performance Review Results Memo
Sustainability Report

Timing
The assessor will advise you of the due date of this submission.

Submit
Email with the following attached:
 Staff training report
 Completed usage record
 Customer questionnaire
Email with risk monitoring report attached

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

Page 23
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s)will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.

Page 24
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 3 Instructions

Carefully read the following information:

Assume that the CEO of NatureCare Products has indicated that he wants you to prioritise treatment of
number of risks as follows:
 Inability to attract sufficiently qualified staff
One of the risks identified in the risk management plan is the inability to attract sufficiently qualified and
knowledgeable staff to manage the new retail stores. The risk treatmentidentified is to invest in the training
and development of existing staff to fulfil this role, at least in the short term.

It has been identified that at least two of the existing customer service representatives are interested in
taking on this new role. Neither of the two customer service representatives have managerial skills nor
knowledge, but they both have excellent company and product knowledge as well as customer service
skills.

 Unsustainable workplace
Another risk identified in the risk management plan is increased costs to the business through inefficiencies
in resources usage. Given that the business is set to expand, it is of key importance that resources are used
sustainably and efficiently. The CEO wants to implement the risk treatment of measuring the company’s
environmental sustainability and resources usage, commencing with the head office location.

 Low customer satisfaction


A further risk identified as a priority is the any threat to customer satisfaction. Given that the business is
expanding, customer satisfaction will be crucial. The risk treatment identified is to develop a customer
questionnaire that can be used to measure customer satisfaction.

Page 25
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Complete the following activities:


1. Write a report on staff training options
Review the case study information and then research a range of potential training options for the
customer service representatives, including both on and off the job options. Identify at least three
suitable options.

Then develop a short report outlining your recommended option/s for the training, including a
rationale for each recommendation.
Include the details of each recommended training option, including a summary of the training to
be provided and outcomes, location, costs and duration as applicable.

As a guide, your staff training report should be 1 to 2 pages long.

2. Undertake an inspection of headoffice


Assume that, given the CEO’s concerns, you are to complete an inspection of head
office (thiswill be the RTO as the simulated environment) to identify environmental
sustainability andresource usage issues and to identify and report on possible solutions.
You will therefore undertake an inspection of the RTO facility using the
environmentalsustainability and resource Usage Record Template.
Record at least 3 actual or potential environmental sustainability and resource usage
issues thatyou found during activity one.
Your assessor will advise you of the date and time of the inspection and will
observe youconducting the inspection.

3. Develop a customerquestionnaire.
Develop eight questions that measure customer satisfaction and can be answered on a
sliding
scale from 1 (which is don’t agree at all) to 10 (which is totally agree).

Try to develop questions that encompass as many aspects of the customer’s experience
aspossible.

Use language that is polite and friendly.

There should be a space under the questions for responders to give written feedback.

Create a new Word document for this activity and save it as Customer
Questionnaire.The questionnaire should fit on one side of an A4 page.

4. Send an email to the CEO (your assessor).

Page 26
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment, and seektheir feedback and
approval to move forward with the project.

Attach your staff training report to the email.

The CEO will send you an email providing comments and approval to proceed with the training
course that they select from your report.

It is six months later, and you are monitoring the implementation of the risk treatments to ensure
sufficient qualified staff, a sustainable and efficient workplace and high customer satisfaction.

Assume also that both managers participated in a formal, nationally recognised course in a
management, which they completed over the last six months.

You have been provided with the following information by your team, which you will use to
monitor the implementation of the action plan:
 The new Human Resources Manager has provided you with performance review
information for the two Managers in a Performance Review Results Memo , as well as a
staff survey conducted to assess employee satisfaction in a Staff Survey Results Memo.
 The Marketing Manager has provided you with sales analysis for the last six months in a
Sales Data Analysis Memo, as well as a memo about a recent Customer Survey Results
Memo.
 The Office Manager has provided you with a suitability report

5. Write a risk monitoring report

In order to monitor the implementation of your action plan you are required to review the
following documents:
o Customer Survey Results Memo
o Sales Data Analysis Memo
o Staff Survey Results Memo
o Performance Review Results Memo
o Sustainability Report

Develop a risk monitoring report that provides a summary of the data provided to you and
document what the data shows in relation to the effectiveness of the action plan.

Identify any additional risk control measures , which you believe should be put in place as relevant.
Page 27
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Your report should be 1 to 2 pages long.

6. Send an email to the CEO (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment.

Attach your risk monitoring report to the email.

Page 28
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assume that it is one year later, and the retail stores are now established in Brisbane, Sydney and
Melbourne. Each store employs a Manager, 2 full-time retail assistants and several casual staff.

Due to the increase in the number of staff, Recruitment, Selection and Induction Policy and Procedures have
been put in place. However, other human resources systems, such as performance management, have not
yet been put in place.

Both of the original customer service officers who trained up to be managers have left the company. In
addition, a further two managers were employed and have also left. Reasons cited by staff for leaving are as
follows:
I was given initial training but I felt I needed ongoing professional development to do my job well, which I
didn’t get.
The pay wasn’t enough for the job. I was employed as a customer service officer and only got a small pay
rise to take on the manager job.
Too little pay for too much work.
Not enough guidance from senior management about the expectations of the job.

7. Monitor risk control measures


Based on the above information, write a short report for the CEO, outlining the situation and
identifying at least two further risk control measures, which you believe should be put in place.
8. Send an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and include the text of your risk control measures report that you completed
in the previous activity.

Page 29
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 3 Checklist

Student’s name:

Completed
successfully Comments
Did the student: Yes No
Implement the risk management action
plan by identifying appropriate training
programs for staff?
Implement the risk management action
plan by conducting a sustainability
inspection?
Implement the risk management action
plan through developing a
customerquestionnaire that can be used
to survey customers?
Monitor the action plan through reporting
on the outcomes of staff training, the
sustainability inspection and
implementation of the customer survey?
Monitor action plan giving
recommendations on future actions?s

Task Outcome: Satisfactory  Not Satisfactory 


Assessor signature

Assessor name

Date

Page 30
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 4: Risk management process evaluation


report
Task summary
In this assessment task, you are required to answer a number of questions in order to evaluate the risk
management process that you completed in the last two assessment tasks.
You are also required to set up logical folders and store all the documents that you have created for this
assessment task.

This task will be completed in the simulated work environment at Alpha Institute.

Required
Computer with Microsoft Office and access to the internet
Risk Management Policy and Procedures
Risk management plan developed in Assessment Task 2

Timing
The assessor will advise you of the due date of this submission.

Submit
Email to your assessor with your risk management evaluation report and screen shot attached.

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.

Page 31
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Assessment Task 4 Instructions

Complete the following activities:

1. Develop a risk management evaluation report


This assessment task requires you to evaluate and report on the risk management process that
you have completed in the previous two assessment tasks.
Review all of the following questions and prepare a short report of approximately 1 – 2 pages
that addresses each question.

A. Evaluate the overall risk management process.


 Was it easy or difficult to identify risks?
 Was staff input (at the meeting) helpful?
 How confident are you that all the risks have been identified?

B. Consider whether the process indicated in the NatureCare Products’ current Risk
Management Policy and Procedures is sufficient to guide the risk management process used for
the business expansion project.Explain why or why not.

C. Explain whether the principles of risk management in the NatureCare Products risk
management policy and procedure consistent with AS/NZS ISO31000:2009 Risk Management
Principles and Guidance.

D. What changes would you recommend to the risk management process?

2. Take a screen shot of your folder and files.


You are required to demonstrate that you can file all of your records in a logical structure.

Ensure that you have an overall folder for your work, as well as sub folders if necessary.

All of the documents you have submitted for this unit should be correctly named and filed, as set
out on page 4 of this document.

The screen shot should show all the folders, sub-folders and documents.

3. Send an email to your assessor.


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachments.

Attach your risk management evaluation report and screen shot to the email.
Page 32
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au

Assessment Task 4 Checklist

Student’s name:

Completed
successfully
Comments
Did the student: Yes No

In the evaluation report, evaluate the risk


management process by providing clear
and relevant answers to all questions?

In the evaluation report, provide


recommendations for changes to the risk
management process based on the
evaluation?

Set up logical folders and store all


documents (created and provided as par
of assessment tasks) within these
folders?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

Page 33
Student Assessment Tasks

Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F