CHAPTER 1

THE PROBLEM AND ITS BACKGROUND

Introduction

In today’s modern age where computer has become a way of life, it is evident that a
majority that a country’s institution do not adapt the high technology. Specifically in school’s
medical clinic facilities, daily clinic transactions are still done on paper. We all know that the
medical clinics are one of the most important facilities that a school must have. Most of the
school’s medical clinics are now operating at great pace aiming to serve students and faculties as
fast and efficient as possible with the best of their abilities. But as the years passed by, the
number of students and faculties will continue to grow and various medical treatments will be
needed in which the students and faculties are satisfied of the treatments they received from the
school doctors and staffs. arise that the manual method of managing patient’s records,
prescriptions, billing and appointment schedule, is no longer practical.

In this study, we hope to develop a web-based application that will minimize all paper
works and manual records keeping as well as to keep up with the expectation of students and
faculties, therefore allowing doctors and staff ease in keeping track of their patients, reducing
their patients’ waiting time and increasing the number of patients served – a system that is fully
automated, user-friendly, time effective and efficient.

Background of the Study

Now more than ever, people have become more health conscious and are taking necessary
steps to ensure that they have a sound body and mind – that is why everyday many people come
to clinic or health facility for check-ups and treatments. A medical clinic is primarily devoted to
the diagnosis and care of patients. Basically, patients spend a substantial amount of time in
clinics waiting for services to be delivered by the doctor or health professional. The degree to
which the patients are satisfied with the care received is relative not only to the doctors’
expertise in their field, but also to the quality of the clinic management.

The objective of this study is to develop a management solution that can serve as proposal
to our school doctors for time-saving services as well as efficient performance that can satisfy
their patients such as automate medical certificates and medicine recommendation, and
computerize records of their patients for fast retrieving of records.

Significance of the Study

Socio-economic significance. In this study, the proposed system will inspire other
students to develop an effective and efficient system.

The result of this study is beneficial to the following:

Clinic. The proposed system will simplify and automate everyday clinic tasks and can
help maximize time spent with clients thereby providing better service making it more profitable

Doctors. The proposed system will make it easier for the doctors to manage the clinic and
convenient when it comes to retrieving patient records.

Doctor’s staff. Doctor’s secretary and staff can benefit a lot from this study, as they are
an integral part of the whole clinic management.

Patients. Patients are the doctor’s principals’ assets. And the reason why this study is
conducted is to provide a solution to doctor’s need to better serve their patients.

Researchers. The researchers have developed their writing, analysis, and interpretation
skills needed to make a good thesis.

Future Researchers. This will benefit other researchers who wish to have similar studies
as they can get background information from the result of this study which will serve as template
to modify their research.
Statement of the Problem

This study focused to determine the level of performance of Pamantasan ng Lungsod ng

Muntinlupa’s (PLMUN) clinic.

1. What is the demographic profile of the respondents in terms of?

1.1. Occupation
1.2. Age
1.3. Gender
1.4. Civil Status
2. What are the common problems encountered with the existing manual system of managing a
clinic?
3. What is the level of performance of Pamantasan ng Lungsod ng Muntinlupa’s (PLMUN)
clinic in terms of?
3.1. Accessibility
3.2. Recommending proper medicine
3.3. Giving medical certificates
3.4. Approach to patients
4. What are the possible solutions to the problems encountered with the current system?

Conceptual Framework

Conceptual Framework is a separate chapter consisting of a review of related literature,

the theories that have bearing the problem, the conceptual framework and the hypothesis.

The study is focused on the System Theory, which states that “A system is an organized or
complex whole; an assemblage or combination of things or parts forming a complex or unitary
whole.” The system comprises of a set of information that are collected, stored and manipulated
and changed into a useful form of output producing specific results.
Figure 1.0

INPUT PROCESS OUTPUT

1. What is the
demographic profile of
the respondents in terms
of?
1.1. Occupation
1.2. Age
1.3. Gender
1.4. Civil Status
2. What are the common
problems encountered
Assessment
with the existing manual Respondent’s responses
system of managing a through Survey
regarding on the Level of
clinic? Questionnaire
Clinic performance
3. What is the level of
performance of satisfaction among
Pamantasan ng Lungsod PLMun students, staffs,
ng Muntinlupa’s and faculties
(PLMUN) clinic in
terms of?
3.1. Accessibility
3.2. Recommending
proper medicine
3.3. Giving medical
certificates
3.4. Approach to
patients
4. What are the possible
solutions to the
problems encountered
with the current system?
 This present study adopts the Input-Process-Output scheme. The Input includes the
demographic profile of the respondents, the common problems encountered with the existing
manual system of managing a clinic, level of performance of Pamantasan ng Lungsod ng
Muntinlupa’s (PLMUN) clinic, and the possible solutions to the problems encountered with the
current system. The Process includes the survey questionnaire, while the Output presents the
result or the fruit of the study process.

Scope and Limitations of Study

The scope of the present study is limited only to students, staff, and faculties of PLMUN. The
time frame of the study was also limited to January 2019 to May 2019.

Definition of terms

To help readers and researchers have a common understand of the study, the following terms are defined.

Clinic - a facility that offers professional services or consultation usually at discounted rates.

Patient - an individual awaiting or under medical care and treatment.

Faculties - the teaching and administrative staff and those members of the administration having academic rank
in an educational institution.

Staffs - the personnel who assist a director in carrying out an assigned task.

Students - one who studies : an attentive and systematic observer.

 CHAPTER II

REVIEW RELATED LITERATURE

Related Literature
This section presents both foreign and local related literatures relevant to the
s t u d y. T h i s r e l e v a n c e i s s h o w n b y t h e p r o p o n e n t s i n o r d e r t o g i v e m o r e r e a s o n a n d
understanding of the proposition.

Local Literature

Clinical Information Management for Divine’s Clinic Malolos Cit y “Our J ourney
t o w a r d s t h e i m p l e m e n t a t i o n o f a C l i n i c a l i n f o r m a t i o n s ys t e m t o t h e C r i t i c a l C a r e
Environment”
According to the above statement, there have been a significant advance in medical
technology used in patient treatment and care. The Intensive Care Unit (ICU) in an
acute hospital is designed to treat most complex and unstable medical and surgical
patient.
A C o m p r e h e n s i v e O n l i n e C l i n i c M a n a g e m e n t S ys t e m
“ O n l i n e c l i n i c m a n a g e m e n t s ys t e m i s d e s i g n e d t o i m m e d i a t e l y r e c o r d p a t i e n t ’ s
information”
According to the Rosa Sta. Maria the main problem of Villa- Santarromana Dental
Clinic is that they have the manual way on recording, tracking and managing patient
request which sometimes lead to slower transactions within the clients. This study
was aimed to designed and develop an online clinic management solution that will
serve as proposal to help the dentist and staff to save time and resources with the
automation of its daily clinic operations.

Foreign Literature
Tom DeMarco and Tim Lister of Peopleware, 2nd Edition, Dorset House cited that, “Companies that
sensibly manage their investment in people will prosper and eventually succeed in the long run,”

The authors of the book state that if companies manage investment in people wisely, it will reap the
rewards in the future as the company grows. It will succeed in the long run because the people within the
company are the one contributing to the growth of the company. Thus, entails the importance of taking care of
the people within the company.
 Caper Jones of A Practitioners Approach, Fifth Edition cited that, “Good estimating approaches and
solid historical offer the best hope that reality will win over impossible demands.”

The author of the book stated that in business, good estimating approaches and said historical data are
beneficial tools to be taken advantage of. As to with research studies, one does not jump to start right away, but
the approach should start with sold historical data so that awareness of the study be met with a hopeful result
that will win over impossible demands.

Carl P. Zeithami and Thomas S. Bateman of Management Function and Strategy cited that “In today’s
business environment, planning has become a widespread management function, involving people throughout
the organization in the analysis, identification, and selection of goals and priorities.”

Authors of the book state that planning is very important for every individual, work group, or
organization because it helps the systemic process during which decisions are made about the goals and
activities, just like companies using a manual system method to carefully plan on what would be the possible
solution to make the system work faster so that there is less probability of errors in the activities, and in
considering the need for a computerize .
 CHAPTER 3

RESEARCH METHODOLOGY
This chapter contains with the tools and procedures that researchers utilized throughout the study. It
delivers into the research design employed by the researchers in this investigation, the selection o respondents
of the study, its population and sample frame, the different instruments or tool used to generate ddata and the
different statistical methods used for interpretation and analysis.

Research Design

This study used the descriptive method of research. A defined, descriptive metohd is to describe and to
interpret the research. Also, it is concern with the conditions of the relationship that exist, practices that prevail,
beliefs and processes that are going on, effects that are being felt or trends that are developing.

The researchers used this particular research design and employed the new survey questionnaire to
gathering data and information to conclude the Level of clinic performance satisfaction among PLMun students,
staffs and faculties.

Population and Sampling Techniques

The researches used purposive random sampling technique to get a needed respondent. The researchers
got 50-100 respondents from the total population of PLMun students, staffs, and faculties.

Data Gathering Procedure

The researchers made a survey-questionnaire that will be answered among the certain population of
PLMun students, staffs, and faculties. Afterwards the data gathered were tabulated and subjected for the
statistical treatment to arrive at the intended output.

Instumentation

The researchers adapted the tool to gather needed information from the respondents. The Survey
Questionnaire is composed of.4 parts; the first part is about the demographic profile of respondents, the second
part is the common problems encountered with the existing manual system of managing a clinic, the third part is
the level of performance of Pamantasan ng Lungsod ng Muntinlupa’s (PLMUN) clinic in certain terms, and the
last part is the possible solutions to the problems encountered with the current system.

Statistical Treatment of Data

Responses of questionnaire were interpreted in graphs and tables, we add the assigned point score as
rated by those respondents, and we divide by the number of questions of each criteria and multiplied it by 100.