Sandhya Ahire

Sheetiya Nagar
205/Building no.4/ Sakinaka, 90 feet RD,
Opp. Punjab National Bank
Andheri East
Mobile: 9987712810
Email: sandhyaahire93@gmail.com

Objective & Self Reflection::

Seeking a position in your esteemed organization to utilize the skills I have developed during my
career, with an eventual goal of assuming responsibilities and proving myself as a valuable asset to the
organization. Important role in Customer Services, Sales & Operations, in an organization.

I believe that logical thinking and leadership qualities are my greatest possession. Ability to deal with
people, the ability to grasp things fast, and willingness to work has always been my strengths.
.

Educational Qualification:

 B. Com.
 H.S.C. – Mumbai Divisional Board, March 2011, securing 2nd Class
 S.S.C – Maharashtra State Board, March 2009, securing 1st Class

Additional Qualifications:

 Fundamentals of Computers:
 OS: Windows XP,
 Databases: MS Access, Spread Sheet - MS Excel 97, 2000 & XP.
 Word Processor - MS Word 97, 2000 & XP.
Presentation - MS PowerPoint 97, 2000 & XP, Internet - E-Mail, Netsurfing

Work Experience:

Currently Employed with

Virtual Soft System Ltd- ROAM1 MOBILE Division Since MAY 15

Designation: Operation Executive for Back office

Working as Client servicing executive specializing in Customer Services, Sales & Operations
 Managing Customer Queries and network Queries via In bond calls as CSE
 Ensuring solutions to clients within Timelines
 Directly reporting to Support Head -West India
 Managing my KRA’s.
  Coordinating with other Dept. in improving QOB.
 Encouraging team members to increase team synergy & motivation level.

Health Media Publishing Pvt Ltd From August 2013-April 2015

Job Description:

Position: Virtual Relationship Manager

Working as a Relationship Manager & catering to the Service & Sales for the preferred segment of
Customers since August 2013 till April 2015

 Analyze customer’s needs by providing professional advice and alternatives/solutions using

knowledge of services & Solution as to recommend appropriate products & Service.
 Build and deepen relationship with customer through excellent service as to maximize on cross-sell
and referral opportunities.
 Send appropriate approved product brochures according to customer’s requests and needs
 Regularly in touch with customers and Manage retention with customers.
 Outbound phone calls to follow up on product or Service.
 To actively participate and provide feedback in department’s sales planning to generate effective
action plans to meet / exceed sales targets.
 Making sure that the magazines are delivered to the advertisers and subscribers on or before time
 Maintaining CRM.
 Managing SAMS to update each and everything To comply with Group Policy and Standards, local
laws and regulations of the Organization.
 Handling of different campaigns relating to sourcing of new accounts, retaining employee banking
customers & sourcing of credit cards to new customers
 To Interact with Business/Process/ team to understand their needs and resolving issues

 Raising invoices for brokerage recovery and following up the same with Finance team.

 Petty Cash activities for entire Branch.

 Handling Branch Banking Activities.

 Processing Refund for Excess Premium & Maintain Data.

 Taking Care Of Entrie Connection Issues With IT Team

Virtual Soft System Ltd- ROAM1 MOBILE Division June 2012 to July 2013.

Position: Customer Satisfaction Officer

Working as Customer Satisfaction Officer specializing in Customer Services, Sales & Operations
 Managing Customer Queries and network Queries via In bond calls as CSE
 Ensuring solutions to clients within Timelines
 Directly reporting to Support Head -West India
 Managing my KRA’s.
  Coordinating with other Dept. in improving QOB.
 Encouraging team members to increase team synergy & motivation level.

Achievements:

 Received appreciation from customers and managers for good follow up

 Received certificates and prizes for completion of targets
 Been a top performer consecutively for six months in Customer Support.

About myself:

I possess excellent interpersonal, verbal and written skills and a proven ability to develop strong customer and team
rapport. I enjoy working as a team member as well as independently. Being able to promote public relations while
dealing with irate/ difficult customers is my forte. My aim towards the execution of any task is to be reliable and
trustworthy.

Strengths:

Communication skills, punctual, confident, sincere, hardworking, responsible & quick learner

Personal Details:

 Date Of Birth: 23rd August' 1992

 Hobbies: Reading, Music, Singing, Dancing
 Linguistic abilities : English, Hindi, Marathi

REFERENCES:

Available on request

DATE: 17 January 2018

PLACE: Mumbai

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