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McDonald’s is one of the largest fast food chain of restaurants in the world.
There are more than 36,000 restaurants worldwide serving more than 69 million
customers daily in over 100 countries. Its headquarters located in Oak Brook, Illinois.
Besides, there are more than 90% in the US and nearly 70% worldwide that
small and mid- sized businessmen and women (McDonald’s, 2018). Its franchisees
bring the commitment to communities by providing good food, job opportunities and
customer service, supporting local charities and other way of positive impact to the
amounted to approximately 5.19 billion U.S dollars and it generated 22.82 billion U.S.
dollars of income in 2017. In Malaysia, there are more than 250 restaurants nationwide,
it has employ more than 10,000 Malaysians and provide them with training, career and
employees toward the common goal which created today’s McDonald’s. In fact, the
consciousness about fast food, communities prefer to more healthy food. Communities
will be given more choices in healthier food. McDonald’s had involved itself in corporate
social responsibility, it used the 3R concept by searching for solutions to reduce, reuse
and recycle in their restaurants. For instance, McDonald’s implement energy saving
equipment, waterless urinals and low energy LED light bulbs. In addition, it also
recycles used cooking oil into biodiesel to use as fuel in McDonald’s delivery truck.
Furthermore, there are more than 89% of used cardboard boxes in restaurants had
been recycled and 85% of packaging are made from renewable resources
(McDonald’s, 2018).
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1.0 Social responsibility in today’s world has become increasingly essential to
the social, cultural and environment issues. Some argument clarified CSR as
voluntarism and contributing towards social warfare (Aminu et al., 2015). It is said that
resources in an efficient way and creates values for organization and communities
company’s behaviour that integrates basic social values in daily business practices,
operations and policies. Practising corporate social responsibility bring several benefits
strengthen brand recognition. These corporations improve their public image and
publicizing their efforts. The corporation want to let the public know about their
philanthropy. This can be seen through McDonald's’ corporation raised and contributed
(RMHC®) and other children’s organization (CSRwire, 2006). Other than that, CSR
can boost employee engagement. A business’s commitments in CSR can affect its
employees’ job satisfaction. According to Woods (2010), CSR can bring impact on how
the employees willingness to recommend it as a better workplace and rate their overall
satisfaction toward the company. Employees who happy to work at the company, are
satisfied with the performance of their employers too. Therefore, CSR can more easily
to hire and retain valuable, hardworking and engaged people. Furthermore, CSR can
also attract investors. Investors who are investing their funds into companies want to
know that whether their funds are being used properly. When a company involve itself
in CSR initiatives and encourage its employees to spend their time in CSR, it shows
that the company do not just care about the profits. Instead, they show that they have
an interest in the local and global community. In addition, CSR help in cost reduction.
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According to Sailorandwatters (2014), Mcdonald’s save 84 million tonnes of paper by
reducing the size of the packaging and removing the foam polystyrene packaging.
Finally, CSR can create competitive advantage of the business. As previously stated,
fast-food consumers are rapidly becoming CSR conscious. The Corporation that
practices CSR will have competitive advantage in the industry, especially for fast food
industry. Based on the research, the customers are aware of CSR activities such as
3R activities carried out by fast food restaurant (Tong and Wong, 2016). It is believed
that 3R is consider better in long run in fast food industry. In fact, the companies that
practices CSR and 3R have the competitive advantage as it can enhance reputation
of company.
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2.0 All forms of business should undertake CSR initiative especially the company with
a higher profit. Especially, small and medium enterprise (SMEs) play an important role
are Small and Medium Enterprises (SMEs) (SMEs Corp, 2018). If most of the SMEs
business willing to implement CRS, it will lead more companies start to undertake CSR
activities. This can create the tendency and awareness of CRS to other businesses.
When all the companies are undertaking CSR, it will benefit the whole society. It is
challenging for small company to implement CSR due to the lack of financial, employee
and time. However, there is many ways that small company can overcome the
challenge and implement CSR successful in their business. Firstly, collaborate on your
cause. The employee in the small business will be easier to involve in CSR project. It
can be one of the advantage for small business because the CSR project allows
employees to choose causes that they prefer. This can help in increasing the
might costly to small business. Thus, small business can implement with small CSR
project such as bake sales, volunteering in the community and fundraising for the
needy. Next, make it part of company’s daily operation. It is important that the
employee aware of the CSR project which undertake by the company. The company
can always publish and update the CSR project undertaking in the website or office
regularly to remind the employees. Also, the company is the leaders of the CSR, it has
to communicate and discuss with the employees about the CSR policies. So that,
employees understand their long-term benefits and well aware of company’s current
collective impact of their CSR contributions. As word of mouth travels more quickly,
internal feedback will serve a strong impact in workplace and encourage the employee
involved in future project. In order to access updates easily, internal networks and
social media need to be utilised. CSR activities can build the team of the company
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communicate with a different team. It can promote the unity among the employee. It
helps the employee to achieve the common goal and mission of the company. Not only
internal team will be build, the company can also collaborate with clients or local
undertaking or set by the company. The company can promote by publishing the photo,
article, video of CSR project undertaking on the website of the company or even on
the careers page for potential applicant to noticed. Therefore, CSR project undertaking
by the company can enhance recruitment and remain the employee or talent for the
company. It is because younger workers nowadays are more willing to work and stay
with the company that have social conscience as the employee will feel proud of the
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3.0 CSR is a top priority for many worldwide companies in different industry. They are
trying to minimise their impact toward society, especially petroleum industry, chemical
industry and automobile industry. These industries should be more socially conscious
as the activities of these industries usually lead to significant emission and bring huge
impact to the environment and society. For instance, the activities of petroleum industry
will result in pollution and bring impact on marine life by generating emissions to the
air and discharging to sea. The petroleum is a non-renewable natural resource. If the
industry keeps on craving for more petroleum, it will face shortage of oil supply.
Besides, in chemical industry, its operation can cause serious illness and
human carcinogens are coming from activities of chemical industry. For automotive
industry, it always generates emission of Co2, NO2 and particular matter which may
lead to bad environmental effects, such as acid rain. As mentioned above, these
industries should be more responsible toward socially responsible as they are the
some companies in this industry had aimed at reducing the chances of environmental
disasters. They are looking for alternative energy in order to replace the use of natural
resources such as fossil fuels. The petroleum companies focus more on renewable
energy. BP and Exxon Mobil are the example of petroleum companies. BP is one of
the largest integrated oil and gas companies. This company have been investing in
renewables by focusing on biofuels, bio power, solar energy and wind energy. They
believe that biofuels are one of the best solutions to reduce transportation emissions.
companies are ranked among top world’s green companies. For instances, Toyota
company comes out with a new type of car called hydrogen fuel cell vehicles (FCV).
This type of vehicle generates electricity through the chemical reaction of hydrogen
and oxygen to power the engine and it will result in zero CO2 emission (Toyota, 2018).
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Other than that, there are other industries including food industries which had earn
enormous profits should equally responsible toward society and environmental. This
such as food transportation, logging and land clearing for agriculture, wastage of
company, etc. McDonald are the example of companies in food industry. McDonald’s
global has come out with many green strategies by focusing on green restaurant
to CSRwire (2014), one of the McDonald’s 2020 CSR and Sustainability framework is
to serve 100% more fruit, vegetables and others organic food in its markets. They want
to provide more healthier food for their customers and offer more choices, including
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4.0 Leadership of a company plays an important role to ensure high standards of CSR
in long-term. A company that practices CSR have leaders who believe that it is the
right thing to do and it is good for business (Caneva, 2014). Some of the companies’
leaders feel a compulsion to serve their society and communities during their operation
of the business, whereas others sponsor CSR programs to support and the community
values of employees. To enhance the CSR practice into effective CSR, chief
executives have to be more focus on how to bring coherence to their program of CSR.
Furthermore, he or she need to be more concerned with how to measure and report
on the environmental and social value of their initiatives. The leaders of the company
need to make proper decision where and how to spend profits of the company in a way
Senior vice president of McDonald’s Global CSR, Sustainability and Philanthropy, J.C
palm oil and fish (McDonald’s Corporation, 2014). Besides, he also mentioned that in
are affected with each other. This situation indicates that McDonald’s CSR efforts as
employees are its priority stakeholder group. As we know, the stakeholders are interest
in fair compensation and career development. Thus, the company provide them many
the customers. The stakeholders are interest on healthful food choices and it id
affordable for them. Through the standardisation of supply chain, McDonald’s CSR
initiatives ensure product’s affordability. However, the company is being criticized for
the health effects from its foods. As a result, McDonald’s CSR efforts cannot fully
satisfy its customers. In addition, the investors is McDonald’s major stakeholder in the
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business. McDonald’s try hard to fulfil the investor’s demands. As their interests is on
growing revenues and profitability, the company addresses these concerns through
stable business operations. Lastly, the main stakeholder group is communities. The
McDonald’s support the sustainability projects for the society. For instances, the
Ronald McDonald House Charities support the needed of poor families by providing
financial support. The company are effective in addressing the communities’ and
investors’ interests. Therefore, the company should improve and enhance its CSR
efforts.
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5.0 Traditionally, CSR can be defined as the responsibility of businesses to behave
ethically and think for their impacts on the community and it does not need to
the social and environmental and also deliver financially-beneficial returns or long term
economic. Through the activities of CSR, the companies can be sustainable. This is
because CSR and sustainability are linked with the company to carry out responsible
In order to ensure ecosystem are not face endanger, company has to conserve or
replace the natural resources with sustainably resources in long terms. Besides,
sustainability mean that the overall corporate policies are assisting the long-term
wellbeing of the company in terms of business practices. In McDonald, its supply chain
suppliers run a profitable and sustainable business and the suppliers can get benefit
from working with it. In addition, it is also important for McDonald to source its products
This is programs will support the company engages its coffee value chain in
that, McDonald’s is one of the largest purchasers of beef globally. This means
sustainability programs, the company aims to promote the health and welfare of
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animals, preserve forests and etc. All the frameworks are part of McDonald’s Scale of
Good. As one of the world’s largest restaurant firms, the firm embrace the Scale of
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Conclusion
McDonald’s the largest fast food chain of restaurants is concerning the CSR initiatives.
implementation of 3R concept, energy saving, etc. CSR is not prescribed by law, but
in the social responsibility of the companies. Besides, the Companies can gain benefits
recognition, boost employee engagement, attract and retains investors, cost reduction
and create competitive advantage of business. Social responsibility is a great way for
a business to set itself apart from its competitors (Agrawal, 2017). All form of business
has the social responsibility to undertake CSR initiatives to increase the awareness of
all parties, especially for SMEs. It is challenging for SMEs to carry out CSR as
and programs, SMEs should collaborate on your cause, make it part of company’s
daily operation, communicate, build strong team and enhance recruitment. CSR is
important in every industry as well. For certain industries such as petroleum industry,
chemical industry and automotive industry, they should do more CSR as they bring
huge impacts to the environment and society. After discussed the benefits and impact
of the CSR, all these CSR programs and initiatives are led by the leaders of the
company. In order to achieve success in a long run, the leaders of the company had
to survey, investigate and even get feedbacks from their employees. They collaborate
with suppliers and the stakeholders to support the sustainability of the products and
company itself.
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In my opinion, nowadays the communities are more concerned and expected
CSR activities from those profitable company. Many of today's consumers care about
more than just the quality of the products. At the same time, they are also looking to
what the corporation supports, how the corporation create the products and what is
the impact to the world’s environment with the product created. According to a Neilsen
survey in 2015, it is found that around two-thirds of global consumers are willing to
spend more for product made from sustainably (Driver, 2017). Regardless size of the
company, the implementation of the CSR is necessary and it should be compulsory for
McDonald’s had carried out sufficient CSR initiatives, but these CSR programs do not
should utilized all the social networking such as Facebook, Instagram and etc to spread
McDonald’s top management. They all collaborate to plan and execute the CSR
initiatives or programs such as promote healthier foods. Research for more healthier
foods can help in satisfying the McDonald’s customers. Furthermore, McDonald’s can
are one who contact with customers, suppliers and food production, they should know
better than anyone else. Also, McDonald’s can improve CSR regarding employees.
For example, McDonald’s can improve its strategy in order to fulfil the employees’
requirement on their salary. Last but not least, McDonald’s as a huge company, it
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