Reentry Resource Guide & Workbook

Champaign County, Illinois (2019)

The purpose of this manual is to assist adults returning to Champaign

County, Illinois, from incarceration, in finding available area resources.
 Table of Contents

Introduction………………………………………………………………………………………………………………………….……….. 2
State Identification……………………………………………………………………………………………………………….......... 3
Birth Certificate…………………………………………………………………………………………………………………….…… 4
Social Security Number Card……………………………………………………….………………………………………….…. 7
Illinois State ID or Driver’s License…..…………………………………………….…………………………………….……. 13
Housing……………………………………………………………………………………….…………………………………..….………… 14
Food Resources ……………………………………………………………………………………………………………………….……. 18
Clothing Resources…………………………………………………………………………………………………………………….….. 23
Medical Coverage & Care……………………………………………………………………………….………………..………….... 25
Transportation………………………………………………………………………………………………………………..……………… 29
Mental Health Treatment………………………………………………………………………………………………………….…… 33
Substance Use Treatment……………………………………………………………………………………………………………… 34
Education Programs………………………………………….………………………………………………………………….….….… 36
Employment Resources…………………………………….………………………………………………………….…….………… 38
Reentry Services……………………………………………………………………………………………………………….…………… 40
Discrimination Complaints……………………………………………………………………………………………………..……... 41
Legal Assistance…………………………………………………………………………………………………………………….………. 42
Child Support Information…………………………………………………………………………………..…………………….….. 42
General Benefits…………………………………………………………………………………………………..…………………….…. 43
Miscellaneous Services/Support & Information………………………………………………………………..…………... 45
Cell Phone / Communications Financial Assistance……………………………………………………………………. 45
Champaign County Information…………………………………………………………………………………………….…… 47
Child Care, Family Services & Self-Help……………………………………………………………………………..…….… 47
Local Libraries………..………………………………………………………………………………………………………………….. 48
Incarceration-focused Support Groups….…………………….………….………………………………………………… 48

1
 Introduction
This Champaign County, Illinois Reentry Resource Guide is a tool for returning residents and their loved
ones. The purpose of this guide is to assist the transition as people release from incarceration and
reenter the Champaign County community.

As you transition into the community, take some time to consider your needs and what matters to you.
What are your goals? What do you hope to accomplish? Do you know what you need to have in place,
in order to achieve your goals?

Potential Barriers Possible Problem Not A Problem I Need Help with This
Child Care
Child Support
Clothing
Education
Employment
Family Problems
Food
Housing
Identification
Medical Coverage/Care
Mental Health
Other Benefits
Phone/Communication
Substance Use
Transportation
Support System
Recreation
Other:
Other:
Other:

2
 State Identification
A state ID card or driver’s license is necessary to life in the community. You will need one to get
employment and housing. In order to get an ID card or driver’s license, you will need both your birth
certificate and your social security card. If you do not have these items, you will need to apply for them.
*Note - before applying for either a birth certificate or social security card, you will need a mailing
address. This can be your approved release address.

If you want help with any of the forms, contact one of the service providers listed on page 40.

Also, Daily Bread Soup Kitchen provides assistance in getting State IDs and birth certificates for persons
who can demonstrate a need, with the goal of moving consumers of this service toward employment
and independence. ID Day is the second Wednesday of the month from 10:30am - 12pm, in the lobby.
Applications are available for State IDs, in and out of state birth certificates.

Daily Bread Soup Kitchen

116 N 1st Street
Champaign, IL 61820
(217) 356-7687
https://dailybreadsoupkitchen.com/

Notes

3
Birth Certificate
You must get a certified copy of your birth certificate. The instructions in this guide only apply to those
born in the state of Illinois. If you were born in another state, you must learn the process for getting a
birth certificate from that state by contacting their County Clerk’s office.

A certified copy of a birth certificate has a state seal and is notarized (signature and date) by the
registrar. To request a birth certificate, you should contact the County Clerk’s Office in the district you
were born. Cost and rules vary by county, but it should cost approximately $20. Often, you can get a
certified copy the same day you make the request. However, you must speak with your local County
Clerk’s Office. Contact information for the Champaign County Clerk is below:

Address:
Brookens Administration Center
1776 E Washington Street
Urbana, IL 61802
Contact Information:
(P) 217-384-3720
(F) 217-384-1241
(TTY) 217-384-8601
mail@champaigncountyclerk.com
Hours:
Sunday Closed
Monday 8AM–4:30PM
Tuesday 8AM–4:30PM
Wednesday 8AM–4:30PM
In addition, you will need: Thursday 8AM–4:30PM
 Birth Certificate Request Form Friday 8AM–4:30PM
 Copy of a photo ID Saturday Closed
 Payment
 Self-addressed, stamped envelope (for mailed requests)

Birth Certificate Request Form

Information about getting an Illinois Birth Record, and the forms of ID you will need to do this is next. To
apply for an Illinois birth certificate, there is a copy of the form you must fill out and turn in, which can
also be found online at: http://www.idph.state.il.us/vitalrecords/births/Documents/birthfrm.pdf

Notes

4
5
6
Social Security Card
All United States citizens have an assigned social security number (SSN). You will need your social
security card when you accept a job or open a bank account.

To get this card, you must contact a U.S. Social Security Administration Office. The following website can
help you find a local office. https://www.ssa.gov/forms/apply-for-benefits.html

Contact information for the Social Security Administration Office in Champaign County, Illinois follows.

Address: 101 S Country Fair Drive

Champaign, IL 61821
Phone: (800) 772-1213
Hours:
Sunday Closed
Monday 9AM–4PM
Tuesday 9AM–4PM
Wednesday 9AM–12PM
Thursday 9AM–4PM
Friday 9AM–4PM
Saturday Closed

TIP: You should not carry your social security card with you. Instead, memorize the number, and keep
the card in a safe place. Your SSN is personal information. Sharing it could put you at risk of identity
theft.

Social Security Card Application

The following pages include instructions and the Social Security Card Application Form, which can be
found online at https://www.ssa.gov/forms/ss-5.pdf

Notes

7
8
9
10
11
12
Illinois State ID or Driver’s License
Once you have your birth certificate and social security card, you will have most of what you need to get
a State ID or Driver’s License. To get either one, visit the nearest Driver Services facility. There are two
local Driver Services facilities:

Champaign Rantoul
2012 Round Barn Rd 421 S Murray Rd
Round Barn West Shopping Center, Rantoul, IL 61866
Space 1
Champaign, IL 61821 (217) 892-8773
(217) 278-3344
HOURS HOURS
Sunday Closed Sunday Closed
Monday Closed Monday Closed
Tuesday 8:00 am - 5:30 pm Tuesday 8:00 am - 5:30 pm
Wednesday 8:00 am - 5:00 pm Wednesday 8:00 am - 5:00 pm
Thursday 8:00 am - 5:00 pm Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm Friday 8:00 am - 5:00 pm
Saturday 7:30 am - 12:00 pm Saturday 7:30 am - 12:00 pm

There can be a long wait, when you visit Drivers Services facilities, so be sure to bring everything you
need:

 An original document with your written signature

(Credit card, court order, or social security card)
 An original document with your date of birth
(Birth certificate, passport, or high school transcript)
 An original document with your Social Security Number
(Social Security card, IL driver’s license record, or military service record)
 Original documents proving your Illinois residency
(Bank statement, credit report, or utility bill)
 Payment

TIP: You may want to study Illinois’ Rules of the Road before going to the Drivers Services facility.
You can get a copy of the Illinois Rules of the Road book at any public library or download it at the
following address: https://www.cyberdriveillinois.com/publications/pdf_publications/dsd_a112.pdf

13
 Housing
Housing can be hard to find Champaign County, Illinois. However, there are a few agencies or
organizations that may be able to help you find housing.

Ann’s House
Ann’s House offers al reentry housing for women. Some rules apply.
For more information, e-mail: annshouse@gmail.com or call: (217) 390-2813

Canaan Safe Houses

Canaan S.A.F.E. Houses offer housing and programs. Also, the S.A.F.E. Houses offer time each day for
G.E.D. and/or adult education, prayers, group therapy, personal counseling, volunteer work projects,
personal enrichment courses, and weekly worship services to eligible people with addiction problems.
This is a 12 month program with safe houses available for men and women. For more information, call:
(217) 344-SAFE or email: cbc@canaanurbana.org

Champaign-Urbana Tenant Union

C-U Tenant Union offers information about tenants' and landlords' rights and rules, as well as help for
tenants living in Champaign County, who have problems with a landlord or have questions. The types of
concerns C-U Tenant Union assists with include:

 Neglected property maintenance

 Disputes about damage deposit deductions
 Evictions
 Unlawful discrimination
 Roommate conflicts
 Violation of lease by landlord
 Information about subletting, utilities problems, parking issues and more
 Helpful forms, model leases and checklists
 Find out your rights under state and local laws
(Note: The Tenant Union has no lawyers on staff, but can give you copies of laws)
o Have your lease reviewed before you sign it
o Check landlords' complaint records
o Get advice about finding housing

CHAMPAIGN – URBANA TENANT UNION

(Lincoln Building in downtown Champaign)
44 E Main Street, Suite 208
Champaign IL 61820
Phone: 217-352-6220
If your call goes to voice mail during office hours, the counselors are busy serving other clients. Leave
a message. Speak slowly, and provide your name and telephone number. Calls are usually returned
the same day. If you get a busy signal, call back. Messages left after hours will be returned the next
business day.
Hours: 9:00 a.m. to 4:00 p.m. Mondays through Fridays

14
*Please note there is a program at the University of Illinois that provides identical services and is only for
University of Illinois students (and incoming students). However, you can go to their web site for
valuable information about landlord-tenant relations and laws. www.tenantunion.illinois.edu

Courage Connection
Courage Connection provides housing and services to people and families who are victims of domestic
violence. Domestic Violence Hotline: (217) 384-4390 or (877) 384-4390
For more information about shelter and services, contact:

Office Phone: (217) 352-7151

Main Office: 508 E Church Street
Champaign, IL 61820
Hours: Open 24 hours Mon – Sat
Closed Sundays

C-U @ Home
Transitional Supportive Housing is available. Participation in case management and spiritual mentoring
is required for eligibility. For more information, contact:
Phone: (217) 819-4569 or Email: http://www.cuathome.us/assistance-form/ or Visit:

The Phoenix Daytime Drop-In Center

34 E Green Street
Champaign, IL 61820

Housing Authority of Champaign County

Please note that, while you may wish to apply for public housing, the Housing Authority of Champaign
County has a policy barring people released from incarceration from applying for five-years after their
conviction or release date. However, an appeal process is in place, which individuals may engage if they
feel they have been unfairly turned away. For more information, contact:

Address: 205 W Park Ave

Champaign, IL 61820
Phone: (217) 378-7100
Hours: 8am – 5pm, Monday – Friday
Summer 8am – 7pm, Monday – Thursday
Hours: closed Fridays (June – July)

15
Jesus House Restoration Ministries
Jesus House Restoration Ministries is a Christian rehabilitation program. The ministry offers residential
discipleship training for men and women, and strives to provide quality discipleship training in the form
of “structured accountability.” For more information, call: (217) 761-8863 or visit:
https://www.jesushouserecovery.com/

Jesus Is the Way (Rantoul, IL)

Jesus is the Way Prison Ministry provides housing and other resources to men, upon release from Illinois
Department of Corrections. Arrangements must be made before release from prison. This is an intense
aftercare program that is crisis-based. For more information, call: (217) 892-4044 or visit:
http://jesusisthewayprisonministries.org/

Merci’s Refuge
Merci’s Refuge is a new program of the Pregnancy Resource Center. Merci’s Refuge is a faith-based
organization that offers a housing program, at no cost, to women in crisis. This is a 6-9 month residential
program that requires an application process. *This is not an emergency shelter.
For more information, contact:

Address: 209 E Wilber Avenue

Champaign, IL 61822
Phone: (217) 378-4045
Visit: mercisrefuge@hopeforafuture.com
Email: http://www.mercisrefuge.org/contact-us

Champaign County Regional Planning Commission (CCRPC)

The CCRPC helps people become independent through its Housing Support Services programs. Case
managers help each client to keep safe and affordable housing, get and keep a job, find educational
programs, and boost their health and well-being.

These services are for people in the community who are the least likely to find help anywhere else. Case
managers work with people to find other resources that can be used to meet the housing crisis, but do
not provide direct client service.

Housing supportive services include the following programs:

 Tenant Based Rental Assistance

 Emergency Shelter for Families
 Shelter Plus Care For more information:
 Homeless Prevention
 Housing Advocacy Phone: (217) 239-3557
 Centralized Intake for Homeless
Email: intake@ccrpc.org

16
  Rapid Rehousing
 Emergency Food and Shelter Program

Low-Income Home Energy Assistance (LIHEAP) at CCRPC

LIHEAP helps low-income families pay their energy costs and helps to educate them
to conserve energy, lower their costs, and work toward financial self-sufficiency.
For more information call (217) 384-1226 or (217) 819-4079

Restoration Urban Ministries

Restoration Urban Ministries is a faith-based organization that provides comprehensive services to
individuals, families and single parent, including temporary housing, classes and workshops, case
management, employment and spiritual guidance and counseling, substance abuse recovery programs,
a food and clothing pantry, and skills training. This is an 11 month intensive program that requires
attending a mandatory orientation in order to be considered. For more information, contact:

Phone: (217) 355-2662 | Email: info@restorationurbanministries.net

Address: 1213 Parkland Court, Champaign IL 61821

Notes

17
 Food Resources
The next list of food pantries is provided online, by PATH/2-1-1. For updates to this list, you may want to
visit:
http://www.navigateresources.net/path/MatchList.aspx?c61820;Champaign;14086;;N;0;0;Basic%20Nee
ds;Food;0;Food%20Pantries;0;N

TIP: Most food pantries require you to bring your photo ID. You may want to call a location for details,
before making a trip.

Presence Hospital - Community Resource Center

1400 W Park Street
Urbana, IL 61801
CATHOLIC CHARITIES, DIOCESE OF (217) 689-1427
PEORIA - CHAMPAIGN http://www.ccdop.org
Monday 5:30PM- 7:30PM
Friday 9AM - 11AM
No fees. Photo ID required.

1210 N Neil Street

Champaign, IL 61820
(217) 356-3852
http://cubrethren.org
No set hours.
CHAMPAIGN CHURCH OF THE BRETHREN No fees. No limitations. The church receives food
from the food bank on Thursdays and Fridays.
Typically, someone is at the church from
3PM - 7PM.
Clients can also call to set up an appointment.

520 E Wabash Avenue, Suite 1

Rantoul, IL 61866
(217) 893-1530
COMMUNITY SERVICE CENTER OF http://cscrantoul.org
NORTHERN CHAMPAIGN COUNTY Monday-Friday, 10AM - 4PM
No fees. Photo ID and proof of residency within 30
days.

555 S Maplewood Drive

Rantoul, IL 61866
January-November
CULTIVADORES PANTRY
2nd Monday 6:30-8PM
Serves Rantoul and surrounding area

18
 116 N 1st Street
Champaign, IL 61820
(217) 356-7687
https://dailybreadsoupkitchen.com/
DAILY BREAD Daily 10:30AM-12:30PM
SOUP KITCHEN No fees. *Also provides assistance in getting State
IDs and birth certificates for guests who can
demonstrate a need, on 2nd Wednesday of the
month.

208 W University Avenue

EMMANUEL MEMORIAL EPISCOPAL
FAITH BAPTIST CHURCH
Champaign, IL 61820
(217) 352-9827
http://www.emmanuelmemorialepiscopal.org/
Mon-Fri 9-10AM
Sack lunch
4601 N Market Street
Champaign, IL 61822
(217) 367-9918
http://www.fbccu.org/
Mon-Weds & Fri 8AM-5PM or by appointment

313 S Prospect Avenue

Champaign, IL 61820
(217) 356-6232
http://www.gracelutherancu.org
GRACE LUTHERAN CHURCH
Thursday 10AM - 12PM
FOOD PANTRY
No fees. Photo ID required. Bring your own
box/bag to carry food. Food available once a
month per family.

405 W Clark Street

Champaign, IL 61820
HOLY CROSS
(217) 352-8748
CATHOLIC CHURCH
Call for appointment

1211 Kerr Avenue

Urbana, IL 61802
NEW LIFE FAITH Sundays 12:15PM-12:30PM
CHRISTIAN FELLOWHIP *Serves Urbana

19
 Newman Residence
604 E Armory Avenue
Champaign, IL 61820
(217) 255-6629
NEWMAN SHARES http://www.sjcnc.org
FOOD PANTRY 2nd, 3rd, & 4th Wednesday, 5PM - 7PM
No fees. Only for Parkland and U of I students who
do NOT live in a dorm. Proof of current
registration at university and college required.

1213 Parkland Court

Champaign, IL 61821
(217) 355-2662
http://www.restorationurbanministries.net
RESTORATION URBAN MINISTRIES
Mon, Tue, Thu, Fri, 10AM - 1PM
No fees. ID and proof of residency required. Food
available every 14 days per family.

1281 Eater Drive

RIGHT HAND Rantoul, IL 61866
FOOD PANTRY 2nd & 4th Saturday 10AM-12PM
*Serves Rantoul and surrounding area
Red Shield Center
2212 N Market Street
Champaign, IL 61822 (217) 373-7832
http://www.sachampaign.org
Mon, Wed, Thu, Fri, 9AM - 4PM
Tue, 9AM - 5PM
SALVATION ARMY
No fees. Must be a resident of Champaign County
OF CHAMPAIGN COUNTY
and have proof of residency. Photo ID or proof of
residency (bill with current address) is required.
Food available once a month per family. *Up to 3
bags of fruits and vegetables are available Mon-
Thurs as often as you would like.

809 N 5th Street

Champaign, IL 61820
ST. LUKE CME FOOD PANTRY (217) 356-4922
3rd Saturday 10AM-12PM
Holy Cross Catholic Church
405 W Clark Street
Champaign, IL 61822
ST. VINCENT DE PAUL (217) 352-8748
FOOD PANTRY - CHAMPAIGN By appointment only. Call at 8AM to schedule
pick-up. No fees. Photo ID required. Must be
Champaign resident. Food available once every 30
days per family.

20

ST. VINCENT DE PAUL
FOOD PANTRY - URBANA
STONE CREEK CHURCH
FOOD PANTRY
STONE CREEK CHURCH
FOOD PANTRY - RANTOUL
UNIVERSITY PLACE CHRISTIAN CHURCH
VINEYARD
FOOD PANTRY
St. Patrick's Church - Parish Office
708 W Main Street
Urbana, Il 61801
(217) 367-2665
http://stpaturbana.org
Monday-Thursday, 4:30PM - 5PM
ID and proof of residence in Champaign County
required. Food available every 2 weeks per family.
Enter by the south doors of the Parish Center.
2004 S Philo Road
Urbana, IL 61801
(217) 344-5455
http://stonecreekwired.com
Monday, 10:30AM - 1PM
No fees. Photo ID required.
3105 N Maplewood Drive
Rantoul, IL 61866
(217) 344-5455
abradley@stonecreekwired.com
Last Tuesday of the month, 6PM - 8PM
No fees. Photo ID required.
403 S Wright Street
Champaign, IL 61820
(217) 352-5118
http://www.uniplace.org
Tuesday 10AM - 12PM
No fees. Also offers free meal program every Wed
from 6-6:45PM open to anyone during the
academic year.
Hope Center
1802 N Lincoln Avenue
Urbana, IL 61801
(217) 384-3076
http://urbana.thevineyardchurch.us
Wednesday 10AM - 12PM (sign-up at 9:30AM)
5PM - 6PM (sign-up at 4:30PM)
No fees. No documents required.
21
 1203 W Green Street
Urbana, IL 61801
(217) 344-1120
http://www.wesleypantry.org
WESLEY EVENING Thursday 5:30PM - 7:30PM. Open for college
FOOD PANTRY students the 1st Mon of each month from 3PM-
5PM. Student ID required.
No fees. Photo ID required. Food available once a
month per family.

2400 W Bradley Avenue Room M-138

Champaign, IL 61822
(217) 344-1120
WESLEY EVENING FOOD PANTRY http://www.wesleypantry.org
at PARKLAND COLLEGE Every Wednesday 11AM - 1PM
1st & 3rd Saturday 10AM - 12PM
Photo ID required.

2501 W Windsor Road

Champaign, IL 61822
(217) 359-2122
http://www.windsorroad.org
WINDSOR ROAD CHRISTIAN CHURCH
Monday-Thursday, 9AM - 4PM
No fees. Photo ID required. Food available once a
month per family.

Notes

22
 Clothing Resources
The following list of clothing resources is provided online, by PATH/2-1-1. For updates to this list, you
may want to visit:
http://www.navigateresources.net/path/MatchList.aspx?c;;0;;N;0;0;Basic%20Needs;Material%20Resour
ces;4;Clothing~

BIRTHRIGHT INTERNATIONAL
COMMUNITY SERVICE CENTER OF
NORTHERN CHAMPAIGN COUNTY
EMPTY TOMB, INC.
GOODWILL
GOODWILL
Huntington Towers
201 W Springfield Avenue, Suite 206
Champaign, IL 61820
(217)351-7744
birthrightchampaign@gmail.com
Monday, 10AM - 11:30AM, or by appointment
Maternity Clothing , Clothing for Baby
520 E Wabash Avenue, Suite 1
Rantoul, IL 61866
(217) 893-1530
http://cscrantoul.org
Mon 7-8AM, Wed 3-4:30PM by referral only.
The Clothing Center opens the first Wednesday after
Labor Day and remains open until the Wednesday
before Memorial Day. The Center follows the Rantoul
City School District Calendar — if schools are closed,
the Clothing Center is closed.
Photo ID and proof of residency less than 30 days old
for each member of the household.
301 N Fourth Street
Champaign, IL 61825-2404
(217) 356-2262
http://www.emptytomb.org
Mon-Sat - Opens at 1PM and again at 2PM
No fees. Numbers are distributed and then drawn at
random. The people with the first 50 numbers called
can come in. Between 3PM and 5PM, the Clothing
Room is open to all.
912 W Anthony Drive
Champaign, IL 61821
(217) 280-1870
Mon-Sat 9AM-8PM, Sun 12PM-7PM
Clothing costs.
1201 Savoy Plaza Lane
Savoy, IL 61874
(217) 503-6076
Mon-Sat 9AM-8PM, Sun 12PM-7PM
Clothing costs.

23

MAHOMET HELPING HANDS
RESTORATION URBAN MINISTRIES
203 E Adams Street
Mahomet, IL 61853
(217) 586-3392
3rd Saturday of the month, 9AM - 11:30AM
On the following Thursday, 6PM - 7PM
Residents of Mahomet Seymour School District.
1213 Parkland Court
Champaign, IL 61821
(217) 355-2662
http://www.restorationurbanministries.net
Mon, Tue, Thu, Fri, 10AM - 3PM
No fees.

1512 W Anthony Drive

Champaign, IL 61821
(217) 355-5654
SALT AND LIGHT http://www.saltandlightministry.org
Monday-Saturday, 9AM - 8PM
Clothing is sold.
2212 N Market Street
Champaign, IL 61822
SALVATION ARMY (217) 373-7825
FAMILY STORE Monday-Saturday, 9AM - 5PM
Clothing is sold.
McKinley Foundation
809 S Fifth Street
Champaign, IL 61820
(217) 344-0297
office@mckinley-church.org
SCOT FREE
Tuesday & Friday, 2PM - 4PM
CLOTHING EXCHANGE
No fees. Scot Free is located in the basement of the
McKinley Foundation and available to anyone. Scot
Free's room is most easily accessible by stairs, but
there is an elevator available should that be needed -
just ask a staff member for directions to the elevator.

Notes

24
 Medical Coverage & Care
Health insurance is important for your health, but it can be difficult to arrange. And, once you have
insurance, it can be difficult to find a medical care provider.

Champaign County Health Care Consumers (CCHCC) is a local agency that helps people with getting all
of this, by helping people enroll in medical coverage and finding medical care providers. In some cases,
CCHCC can provide assistance with prescriptions. For more information, contact CCHCC:

44 E Main St #208
Champaign, IL 61820
(217) 352-6533
http://www.healthcareconsumers.org/

Notes

25
Champaign-Urbana Public Health District (C-UPHD)
The Health District offers many services and programs for people of all ages and from all walks of life.

Address: 201 W Kenyon Rd

Champaign, IL 61820
Hours: Monday – Friday 8AM - 4:30PM
Phone: (217) 352-7961
Website: http://www.c-uphd.org/

Some programs include Maternal and Child Health • Dental Health • Environmental Health • Infectious
Disease Prevention & Management • Wellness and Health Promotion

Parkland College Dental Clinic

Appointments at the clinic will be informative and tailored to you.

Location: Parkland Main Campus: Room L148

Phone: (217) 351-2221
Fax: (217) 373-3830
Website: http://www.parkland.edu/academics/departments/health/dentalclinic.aspx
Clinic Hours: Call for an appointment Monday - Friday
* During the summer session call Monday - Thursday

In addition to a dental cleaning, other services may be provided if needed: Oral exam • Oral care
education • Gum disease evaluation • X-rays • Fluoride application and more.

Fees
 Fee is $10 for all appointments necessary within a 6 month period.
 Free for children under 11 years old.
 Free for adults over 65, Medicaid or Public Aid recipients.
 Payment by check, debit or credit card is preferred at the appointment.
 No refund in the event of treatment not completed.

General notes:
 Arrive 10-15 minutes early. (If you are 30 minutes late, your appointment may go to someone
else.)
 Allow 3 ½ hours for your appointment.
 Note that several visits may be necessary for your complete treatment.

Health related:
 Bring names and the amounts of any medications you take to each dental appointment.
 If you have asthma or are prescribed an inhaler, you must bring your inhaler to each
appointment.

26
Promise Healthcare is a local health clinic that sees patients regardless of ability to pay. Promise
provides health care on a sliding fee scale and welcomes new patients daily.

Frances Nelson
819 Bloomington Road
Champaign, IL 61820
Health Center: (217) 356-1558
info@promisehealth.org
Promise Healthcare on Walnut Street
Rosecrance Building
801 N Walnut Street
Champaign, IL 61820
Primary Health Care & Mental Health Care
Health Center: (217) 693-4660
A walk-in clinic and same day appointments
info@promisehealth.org
are available if you are sick. Community Resource Center
1400 W Park Street, Building #3
If you have a question when the clinic is Urbana, IL 61801
closed, call: (217) 356-1558 and press 2. Health Center: (217) 356-1558
info@promisehealth.org
Frances Nelson

819 Bloomington Road

Champaign, IL 61820
Dental Center: (217) 403-5477
The SmileHealthy Dental Center info@smilehealthy.org
at Frances Nelson provides excellent oral
health care to the underserved community.

Extractions and fillings | Restorations |

Cleanings | Full exams |
Dental health education | Limited urgent care

Notes

27
Other Health Clinics

Avicenna Community Health Center Hermes Clinic

Health services for adults for including physical Student-run, free services: School and work
exams and management of various chronic health physicals, Consultation for acute and chronic
conditions, such as high blood pressure, high symptoms, Basic lab work, Prescriptions for
cholesterol, diabetes, routine physical exam, etc. some medications, Referrals to other free
health clinics
Address: 819 Bloomington Rd Address: Multicultural Health Center
Champaign, IL 61820 2040 Orchard Dr, Urbana, IL 61801
Hours: Sundays 1-4PM Hours: Thursdays 6-8PM
Contact: For an appointment: Contact: No appointments | First come, first
(217) 418-5888 served basis
CaseManager@Avicennahealth.org www.hermesclinic.org
For more information:
INFO@AVICENNAHEALTH.ORG
Champaign County Christian Health Center The Love Clinic
Primary care, Screenings, General physical exams, Free screenings and prescription drug
and Dental screening and Simple extractions assistance
Address: Presence Community Resource Center Address: The Church of the Living God
1400 W Park St, Urbana, IL 61801 310 E Bradley Ave
Champaign, IL 61820
Hours: Tuesdays 5:30-8pm Hours: Last Saturday of the month
2nd and 4th Wednesdays 5:30-7:30PM 9AM-12PM (noon)
Contact: For an appointment: Contact: (217) 359-6920
(217) 402-5683 http://www.thechurchofthelivingg
http://ccchc2003.org/services/request- od.com/the-love-clinic.html
an-appointment

Area Hospitals

Carle Foundation Hospital Presence Covenant Medical Center

Address: 611 W Park Street Address: 1400 W Park Street
Urbana, IL 61801 Urbana, IL 61801
Phone: (217) 383-3311 Phone: (217) 337-2000
Website: https://carle.org/ Website: http://www.presencehealth.org/pres
ence-covenant-medical-center-urbana

Notes

28
 Transportation
Champaign-Urbana Mass Transit District (CUMTD)
CUMTD is the public transit system in Champaign/Urbana.

If you have questions regarding any MTD service,

call (217) 384-8188 or visit https://www.cumtd.com/

Regular Cash Fare

A standard ride costs $1, one-way, with free transfers from route-to-route. Only coins and $1 bills are
accepted. Drivers can make change for up to $5 prior to 7 p.m. Exact cash is required after that time.
Seniors and Medicare Card holders may travel for $.50 or free with a DASH Pass.

Monthly Pass
The $20 Monthly Pass is good for unlimited riding for any one-month period. The pass starts on the first
day of the month and may only be bought at Illinois Terminal.

Annual Pass
For $84, you can buy a non-transferable annual pass. All annual passes start on the first day of the
month and are good for 12 months of unlimited travel on MTD. You may purchase an annual pass at the
Illinois Terminal. A picture will be taken for your pass at no charge. In addition to cash, Visa, MasterCard
and Discover are accepted.

CUMTD’s main hub is located at:

1101 E University Avenue
Urbana, IL 61802-2009

Champaign-County Area Rural Transit System (C-CARTS)

C-CARTS is a shared, public bus service among rural areas of Champaign County.

Address: 1101 E University Avenue

Urbana, IL 61802-2009
Phone: (217) 344-4287
Hours: Mon - Fri, 6AM - 6PM
No service is available on major holidays
Web: http://c-carts.com/

29
On Demand Riding

Fares
Fares vary depending on your age,
where your ride starts and where your ride ends.
For more information:
Call: (217) 344-4287 or Visit: http://c-carts.com/on-demand/

Scheduling a Trip
To schedule or cancel your ride, call (217) 344-4287. Trips can be scheduled for any purpose.
Reservations must be made at least two business days before the requested ride. Rides may be
scheduled between the hours of 6AM and 6PM, Monday - Friday. All rides are scheduled on an as-
available basis. (See On Demand for information on fares and service area.)

When you schedule rides, have the following information ready:

 First and Last Name
 Date you wish to travel
 Pick up address, preferred pick up time, and destination address. (Please note that some
locations have specific drop off/pick up areas.)
 Return pick up address, preferred pick up time, and pick up address.
 Whether you will be using a mobility assistance device.
 Whether a personal care attendant (PCA), companion, or service animal will be riding with you.

TIPS:
 Allow time to pick up and drop off other riders before you reach your destination. Departure
times are usually scheduled for one hour before the time you wish to arrive at your destination.

 When you schedule your return trip, please consider anything that could cause you to miss your
scheduled departure.

No Show/Late Cancellation Policy

Any ride that is missed or canceled less than 1 hour before the ride will be counted as a no-show. If you
miss a return trip, call (217) 344-4287 and C-CARTS will try to get you another ride.

If you no-show or cancel late 4 times in 30 days, there will be a 30-day probation period. If you no-show
or cancel late during the probation period, you will not be able to ride with C-CARTS for 30 days.

Fixed Route Riding

Eagle Express – The Eagle Express travels within the Village of Rantoul. The one-way fare is $2.00.
People can board at any of the 40 stops along the route. Vehicles operate approximately every 25
minutes between 5AM and 8AM, and again between 3PM and 6PM, Monday through Friday.

Rantoul Connector – The Rantoul Connector links the Village of Rantoul and the cities of Champaign and
Urbana. The one-way fare is $5.00. This fixed stop, express service features stop locations at (only)
Fountain Valley and Walmart in Rantoul, as well as Country Fair, Illinois Terminal, Presence and Carle
Hospitals, and Lincoln Square in Champaign-Urbana. From these destinations, passengers can connect

30
with the Eagle Express in Rantoul, or Champaign-Urbana Mass Transit District services in Champaign-
Urbana to complete their journey using a free transfer obtained from the C-CARTS Operator.

Rantoul Connector service operates approximately every 60 minutes between the hours of 5AM and
8AM and again between 3PM and 6PM, Monday through Friday.

Riding Guidelines
 Have exact fare ready when boarding the vehicle. Operators are unable to make change.
 Operators are not able to make unscheduled stops.
 All passengers must wear seat belts unless medical authorization prohibiting their use is on file
with C-CARTS.
 For passengers in wheelchairs, the operator must secure your chair and fasten your seat belt
and shoulder harness. Operators will secure other types of mobility devices and/or medical
equipment.
 C-CARTS is NOT able to provide transportation between two locations within the Champaign-
Urbana Mass Transit District service area.
 Any passenger can utilize the vehicle’s lift if they are unable to enter the vehicle by the stairs.

Rules of Conduct
To ensure the safety and comfort of all riders, the following rules are enforced on all C-CARTS and MTD
properties, including vehicles, shelters, and Illinois Terminal (inside and out).

 Be courteous and kind.

 Do not litter on C-CARTS vehicles or at stop locations. Trash receptacles are on buses near the
front door of each vehicle.
 Eating and drinking are prohibited on C-CARTS vehicles. Tobacco and nicotine products
(including smokeless) are also prohibited.
 Do not use any electronic devices or musical instruments in a manner which may be distracting
and/or offensive to others on C-CARTS vehicles.
 Do not use loud, explicit, or vulgar language.
 Wear proper attire. If you are not wearing shoes or a shirt, you will not be provided service.
 Solicitations are prohibited.
 Hazardous materials (i.e., gas containers or vehicle batteries) are not allowed on C-CARTS
vehicles.
 Firearms are prohibited pursuant to 430 ILCS 66/65.
 Pets are allowed on C-CARTS vehicles when transported in an appropriate pet carrier. Pets must
remain in carriers at all times and the carrier may not obstruct the aisle. Carrier requirements do
not apply to service animals for persons with disabilities.
 Passengers are responsible for carrying their pet carrier and any other items. Operators may not
provide assistance carrying items on or off the bus.
 Do not block the aisle.

Failure to abide by these rules and guidelines may result in the discontinuation of service.

31
University Place Christian Church
The University Place Christian Church offers five (5) free bus passes on the first Tuesday of each month
at 9am, while supplies last.

Plan to arrive early for your chance to get a free bus pass for a year. Photo ID required. For more
information, please contact:

University Place Christian Church

403 S Wright Street
Champaign, IL 61820
(217) 352-5118
http://www.Uniplace.org

Notes

32
 Mental Health Treatment
The Pavilion
The Pavilion provides specialized inpatient and partial hospitalization programs, in a safe and secure
environment. Programs include: Psychiatric Stabilization and Evaluation | Dual Diagnosis Treatment |
Medical Detoxification| Partial Hospitalization and more
For more information visit: https://www.pavilionhospital.com/programs-services/adult-services/

Address: 809 W Church Street

Champaign, IL 61820
Phone: (217) 373-1700 or (800) 373-1700

Promise Healthcare
Promise Healthcare provides affordable and accessible mental health services to the medically
underserved in Champaign County. Promise Healthcare provides mental health services daily, at
Rosecrance’s 801 N Walnut location in Champaign.

Address: Rosecrance Building

801 N Walnut Street
Champaign, IL 61820
Phone: (217) 693-4660
Hours: Monday - Friday, 8AM - 4PM

Rosecrance Central Illinois

Rosecrance Central Illinois operates a Crisis Line, 24 hours a day/7 days a week, for anyone in crisis and
experiencing distress. If you are in crisis, call (217) 359-4141

Rosecrance provides caring, personalized, evidence-based solutions for individuals and families living
with emotional disorders and mental illness, including: Access, Crisis & Residential Services, Case
Management, and Therapy/Counseling
Address:
1801 Fox Drive, Champaign, IL 61821
Phone: (217) 398-8080

Address:
801 N Walnut Street, Champaign, IL 61821
718 W Killarney, Urbana, IL 61801

Phone: (217) 328-4500 or (217) 373-2430

Hours: Monday - Thursday, 8AM - 3PM
First Come, First Served
33
 Substance Use Treatment
Alcoholics Anonymous
Alcoholics Anonymous is an international fellowship of people who have had a drinking problem. It is
nonprofessional, self-supporting, multiracial, apolitical, and available almost everywhere. There are no
age or education requirements. Membership is open to anyone who wants to do something about his or
her drinking problem.

Meetings in Champaign County can be found online at http://aa-eci.org/meetings/

Or, for more information, visit: http://aa-eci.org/

For IMMEDIATE ASSISTANCE 24 Hours 7 Days a Week, call: (217) 373-4200

Narcotics Anonymous
Narcotics Anonymous is an international, community-based association of recovering addicts with more
than 58,000 weekly meetings in over 131 countries. The Primary Purpose Area of Narcotics Anonymous
serves, among other cities, Champaign and Urbana, Illinois. Regularly scheduled meetings are held
within these cities. Any questions you might have about Narcotics Anonymous can be directed to
request@ppana.org

Phoneline
The Phoneline is a service that is free of charge for anybody who needs more information, including
what NA is, connecting you with a member, and providing meeting list information over the phone.

If you need meeting information, please check our meeting list for up-to-date information.
Helpline: (800) 539-0475

For more information, visit:

Web: http://www.ppana.org/
Web (meeting list): http://centralillinoisna.org/index.php/meeting-list/
Or, Email: request@centralillinoisna.org

The Pavilion
The Pavilion provides specialized inpatient and partial hospitalization programs, in a safe and secure
environment. Programs include: Psychiatric Stabilization and Evaluation | Dual Diagnosis Treatment |
Medical Detoxification| Partial Hospitalization and more
For more information visit: https://www.pavilionhospital.com/programs-services/adult-services/

Address: 809 W Church Street

Champaign, IL 61820
Phone: (217) 373-1700 or (800) 373-1700
34
Rosecrance Central Illinois

Rosecrance Central Illinois offers substance use outpatient treatment, including:

Assessment, Intensive Outpatient, Residential, and Continuing Education Groups

Outpatient Services Substance Abuse

(217) 373-2430 Mon – Fri 8 – 3
First Come, First
801 N Walnut Street Served
Champaign, IL 61821

Outpatient Services Mental Health

(217) 398-8080 (217) 398-8080

1801 Fox Drive

Champaign, IL 61820

Adult Residential Services

(217) 356-7576

2302 Moreland Drive

Champaign, IL 61820

Outpatient Services Substance Abuse

(217) 328-4500 Mon – Fri 8 – 3
First Come, First
718 Killarney Street Served
Urbana, IL 61801

Notes

35
Treatment Alternatives for Safer Communities (TASC)

TASC offers services to people with substance use problems, mental health conditions, and justice
system involvement. Through client advocacy, care coordination, case management, and direct clinical
services, TASC supports individuals in transitioning away from courts, prisons, and child welfare systems,
and into treatment, recovery, and renewed hope in the community.

For more information:

 Call: 1-855-827-2444
 Visit:
o http://www2.tasc.org/tasc-services-in-your-community?field_tasc_county_tid=Champaign
o http://www2.tasc.org/contact

Education Programs
Parkland College Adult Education
Parkland Adult Education offers free services and instruction to adults who need to improve their basic
literacy skills, do not have their high school diploma, do not speak English as their first language, and
need assistance with career preparation. Classes and literacy services are available on Parkland’s
campus and at other locations throughout Parkland District #505.

ESL Classes • Career Preparation • Computer Basics

High School Equivalency • Free Classes
______________________________

For more information:

Call: (217)351-2580 or (800) 346-8089
Visit: http://www.parkland.edu/resources/adulted
Stop by: E building on Parkland’s main campus

High School Equivalency Preparation

Free preparation classes help qualified individuals learn the reading, math, and other skills necessary
to pass the examination, and are tailored to the individual’s level of readiness. These free classes serve
a diverse population throughout Parkland’s district.

*Student transcripts and report cards are not necessary.

All new and returning students must schedule an appointment for registration and pre-enrollment
advising so that their needs and progress can be accurately assessed.
Call (217) 351-2580 to schedule an appointment.

36
English as a Second Language (ESL)
Learn Basic Communication Skills for Everyday Life - Refugees, immigrants, and non-native speakers with
limited English proficiency are eligible for beginning to intermediate ESL classes. Classes are scheduled
throughout the day at various locations. Call (217) 351-2580 for more information.

Parkland’s Adult Re-entry Center

Parkland’s Adult Re-entry Center meets the needs of busy adults who need a convenient way to finish
earning their college degrees. If you have some college credits, but never finished your bachelor's
degree, this program will help you put together an individual learning plan so you will know exactly what
you need to do and which courses you need to take to complete your degree.

The Adult Re-entry Center offers: Basic academic advising |Transcript evaluation | Information
regarding flexible scheduling and alternative class formats | Access to convenient associate’s,
bachelor’s, and master’s degree completion opportunities.

For more information:

Call: (217) 351-2462,
Visit: http://www.parkland.edu/arc
Or, stop by: U233 on Parkland’s main campus

Urbana Adult Education Center

Programs include: GED, High School Diploma, English Language Acquisition, Certified Nursing
Assistant, Continuing Education and Career Development. Students become more competitive in the
workforce, allowing them to transition into meaningful employment with a living wage.

The Urbana Adult Education Center is located at:

211 N Race Street
Urbana, IL 61801
___________________________

Phone: (217) 384-3530

Fax: (217) 337-4987
Website: http://urbanaadulteducation.org/

Notes

37
 Employment Resources
Illinois Work Net Center
The IL Work Net Center is a key resource in Champaign County for finding employment. There are four
separate agencies housed in the Illinois Work Net Center building, including:

The Illinois Department of Employment Security

Access to their Resource Room, furnished with equipment and
a library of employment resources, as well as:
 Access to a statewide job database
 Free Internet and call center for job – searching
 A computer lab with instruction on basic computer literacy

Illinois Department of Human Services Division of Rehabilitation Services

 Assists individuals with disabilities to attain employment, education,
and independent living opportunities
 Works with these individuals who want to get or keep a job
 Once an individual qualifies, he or she works with a counselor to
determine what services are needed
* Individuals can qualify for these services if they have a disability

Champaign County Regional Planning Commission

 Job search assistance
 Supportive services and college tuition/technical training assistance
leading to employment for participants
 Supportive services and re-training assistance for displaced workers

Parkland College – Workforce Development

 Improves the educational level of working – age adults
 Provides a computer lab that offers basic, intermediate,
and advanced computer classes
*Classes are first come, first serve

The Illinois Department of Employment Security (IDES) will be your main resource for employment
services at the Illinois Work Net Center. However, Champaign County Regional Planning Commission
also assists people, who meet specific eligibility criteria, with employment needs. Contact the Illinois
Work Net Center, in order to learn more about what each agency has to offer. Contact information for
the Illinois Work Net Center follows.

Notes

38
 1307 N Mattis Avenue
Champaign, IL 61821
(217) 531-8282
http://www.illinoisworknet.com

Check out the monthly JOB FAIR - 3rd Wednesday of the month, 10am-1pm

Unemployment Assistance

You must meet certain guidelines, in order to qualify for unemployment benefits in the state of Illinois.
 You must have lost your job, through no fault of your own
 You must have made at least $1,600 in the last 12 months before filing you claim
If you meet these requirements, you are eligible for up to 26 weeks of benefits. You will need to visit the
local Illinois Department of Employment Security office at the Illinois Work Net Center to learn more.

Additional Resources
Reentry-specific resources, such as Rosecrance’s Reentry Program and First Followers Peer Mentoring
Reentry Program provide employment resources to program participants. Please see the Reentry
Services section of this guide for contact information to these resources (page 40).

Notes

39
 Reentry Services
First Followers Peer Mentoring Reentry Program
First Followers is a reentry program that offers a drop-in center at Bethel AME Church, to serve formerly
incarcerated people in Champaign County. Among other support services, peer mentoring is available.

Location: Bethel AME Church

401 E Park Street
Champaign, IL 61820
Hours: Tuesdays & Thursdays 1 - 5pm
Phone: (224) 603-4574 / (331) 248-3588
Email: firstfollowerscu@gmail.com

Rosecrance Central Illinois Reentry Program

Rosecrance Central Illinois offers reentry support to assist people returning to Champaign County from
incarceration. If you choose to take part in reentry services, you will receive referral information to
connect with additional local services and resources, which you may need to reach your goals.

Location: Rosecrance
801 N Walnut Street
Champaign, IL 61820
Hours: Monday - Thursday, 8AM - 5PM
Friday, 8AM - 4PM
Phone: (217) 402-26999
Email: mbell@rosecrance.org

U-Turn
U-Turn is a reentry support group for women returning from incarceration. The group meets Monday
evenings. For more information, call: (217) 390-2813.

Notes

40
 Discrimination Complaints
The City of Champaign Human Relations Commission
The City of Champaign Human Rights Ordinance was developed to help
end to discrimination in the areas of: employment, housing and more.

If you believe you have been discriminated against for your prior conviction
record, within the City of Champaign, contact the Human Relations Office.
There are no fees for filing and you do not need a lawyer to file a charge.

*A complaint must be filed within 180 days of the alleged incident.

How to file a complaint:

 Schedule an Intake with the Community Relations Office
 Complete an interview (over the phone or in person) with the Community Relations Manager

For more information or questions, contact:

City of Champaign
Community Relations Office
102 N Neil Street
Champaign, IL 61820
217-403-8830
Champaignil.gov/discrimination-complaints

Notes

The City of Urbana Human Relations Commission

The City of Urbana and the Urbana Human Relations Commission care about the
rights of people who live and work within Urbana city limits.

Therefore, the City adopted the Urbana Human Rights Ordinance to end
discrimination in the city.

If you feel that you have been unlawfully discriminated against in the area of housing,
employment, credit, or access to public accommodations and that discrimination is based on previous
arrest or conviction record, call (217) 384-2466 to schedule an appointment to discuss how you can file
a formal complaint.

41
 Legal Assistance
Land of Lincoln Legal Assistance Foundation
Land of Lincoln provides free legal help and advice about housing, family, public benefits, health, and
other legal issues. Some examples of case types include: evictions, lock-outs, utility shut-offs, domestic
violence, protection orders, custody cases, divorce, debt collection, garnishments, Medicaid.

For more information, contact the local office:

Hours: Monday-Friday 9AM to 5PM

Contact Address: 302 N First Street, Champaign, IL 61820

Information: Office: (217) 356-1351
Toll Free: (800) 747-5523
Fax: (217) 356-7621
New Applicants: (877) 342-7891
Web: https://localwiki.org/cu/Land_of_Lincoln_Legal_Assistance
Email: champaign@lollaf.org
Legal Advice
& Referral Center: (877) 342-7891

Notes

Child Support Information

Illinois Department of Healthcare and Family Services
The Illinois Department of Healthcare and Family Services handles child support activities. To get help
collecting child support, proving paternity or information on other Child Support Services, call the
Customer Service Center at: 1-800-447-4278 (TTY: 1-800-526-5812).

The Champaign Region office is located at:

313 N Mattis Avenue, Suite 218
Champaign, Illinois 61821-2460
https://www.illinois.gov/hfs/ChildSupport/parents/Pages/Offices.aspx

42
 General Benefits
Champaign County Regional Planning Commission (CCRPC)
CCRPC offers a variety of general assistance programs. For more information, contact the main office.

Champaign County Regional Planning Commission

1776 E Washington Street
Urbana, IL 61802
___________________________
Phone: (217) 328-3313
TTY: (217) 384-3864
Fax: (217) 328-2426
Email: info@ccrpc.org
Web: https://ccrpc.org/contact/

City of Champaign Township

City of Champaign Township provides general assistance for the indigent.

53 Logan St, Champaign, IL 61820

Monday – Friday 8:30AM–4PM
(217) 403-6120

Cunningham Township Supervisor’s Office

The Supervisor’s Office issues general assistance benefits to eligible persons. For more information:

Contact: (217) 384-4144 | 205 W Green Street, Urbana, IL 61801

Or, visit: https://www.city.urbana.il.us/_Township_Financials/General_Assistance_Information.pdf

Illinois Department of Human Services (IDHS)

IDHS offers a variety of general assistance services.

705 N Country Fair Drive

Champaign, IL 61821
(217) 278-5605

43
PATH/211
PATH and 211 provide crisis support and information. Help can
be reached 24 hours a day by calling United Way 2-1-1.

2-1-1 is a non-emergency telephone number that connects you

with community information and services. Representatives will
match you to the right agency, based on your need.

All calls are free and confidential. You can get help with needs like: Food and shelter | Counseling and
mental health services |Income and employment support |Disabilities

If you can’t reach United Way 2-1-1 through your phone, call 1-888-865-9903.
For more information, visit: http://www.pathcrisis.org or email: info@pathcrisis.org

The Salvation Army

Salvation Army offers help for eligible people and families. Help can include, but is not
limited to, rent, food, and job support.

For more information, contact their various sites, located in Champaign, listed below.

109 W John St (217) 351-0952

2212 N Market St (217) 373-7825
502 N Prospect Ave (217) 373-7832

Notes

44
 Miscellaneous Services/Support & Information

Cell Phone and Communications Financial Assistance

You may be eligible for discounted phone service or a free cell phone if you meet low-income
requirements and/or participate in other government assistance programs. This service is known by
many names, including:

Lifeline Assistance |Life Wireless® | Obama Phone Program |SafeLink Wireless®

Eligibility requirements, which are set by the state in which the service is provided, must be met in order
to participate in these programs. These requirements are based on a person’s participation in state or
Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S.
Government. Typically, if someone participates in any of the following programs, he or she is qualified
for low-income communications assistance.

 Food Stamps or Supplemental Nutrition Assistance Program (SNAP)

 Medicaid (not Medicare)
 Supplemental Security Income (SSI)*
 Section 8 Federal Public Housing Assistance (FPHA)
 Veteran's Pension or Survivor's Pension Benefit

Life Wireless® offers a Lifeline discount to low-income families and individuals for wireless services.
Life Wireless is supported by the Federal Lifeline program and provides free cellular service each month
for eligible customers. Life Wireless also offers plans for those who do not qualify for Lifeline assistance.

Lifeline support lowers the cost of basic, monthly local telephone service. An eligible customer may
receive the Lifeline discount on either a wire line or wireless connection, but the discount is available
for only one telephone connection per household and cannot be combined with any other Lifeline
offering. Only eligible consumers may enroll in the program and documentation is necessary. Lifeline
service is non-transferable.

Wireless Service Includes:

Nationwide Calling | Unlimited Text Messaging |Call Waiting |Three-way calling |Voicemail |Caller ID
service |No roaming charges |No charge for domestic long distance calls |Free 911 Service |Affordable
Recharge Plans

Lifeline companies are required to offer broadband to either your home, through your wireless device,
or as part of a bundle, with some exceptions.

For additional information about this service:

888-543-3620
or
https://www.lifewireless.com/

45
SafeLink Wireless®
SafeLink Wireless® is a program serving eligible households and is provided by TracFone Wireless, Inc. To
participate in the Safelink Wireless service, eligibility requirements must be met, which are set by each
State where the service is provided. These requirements are based on a person’s participation in state or
Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S.
Government. SAFELINK WIRELESS® service is limited to one person per household.

Phone * You must make at least one call/month to keep the service active
Enrollments 1-800-Safelink (723-3546)
& Plan Changes:
Technical Support: 1-800-378-1684
Correspondence SafeLink Wireless
PO Box 220009
Milwaukie, OR 97269-0009
Hours of Operation
Enrollments Mon - Sat 8am – 10pm EST
& Plan Changes: Sun 8am – 7pm EST
Technical Support: 8am – 12am EST (7 days a week)
Website https://www.safelinkwireless.com/Enrollment/Safelink/en/NewPublic/index.html

Other companies may be able to help you with your wireless and communication needs.
Company Service Phone Web Address
Access Wireless 888-900-5899 www.accesswireless.com/enroll
Wireless
American Broadband Wireless 866-966-2628 www.americanassistance.com
& Telecommunications

AT&T: Access Program Wireless 866-901-0152 www.att.com/accessapply

($10/month for 10MB of
internet service - for people
who receive SNAP benefits )
AT&T Home 800-288-2020
Phone

Notes

46
Champaign County Information

Champaign County Illinois Department of Corrections

Courthouse Parole Division
101 E Main Street 2125 S 1st St #105
Urbana, IL 61801 Champaign, IL 61820
(217) 384-3707 (217) 278-5353
circuitct@co.champaign.il.us
Mon – Fri 8AM-4PM
Champaign County Circuit Clerk Champaign County Clerk
101 E Main Street 1776 E Washington Street
Urbana, IL 61801 Urbana, IL 61802
(217) 384-3725 (217) 384-3720
Email: cccircuitclerk@co.champaign.il.us Email: mail@champaigncountyclerk.com
Web: http://champaigncircuitclerk.org/ Web: https://www.champaigncountyclerk.com/
Mon – Fri 8AM-4:30PM Mon – Fri 8AM-4:30PM

Child Care, Family Services & Self-Help

Crisis Nursery
Crisis Nursery provides emergency care for children of families in crisis.

Address: 1309 W Hill St, Urbana, IL 61801

Hours: Open 24 hours
Phone: (217) 337-2730
Web: http://www.crisisnursery.net/

Family Services of Champaign County

Family Service of Champaign County has many of services for people and families.

Address: 405 S State St, Champaign, IL 61820

Hours: Mon - Fri 8:30AM-5PM
Phone: (217) 352-0099
Web: http://www.famservcc.org/about/

For a full list of local Self-Help Groups, visit Family Services website:
http://selfhelp.famservcc.org/

47
Local Libraries

Champaign Public Library Champaign Public Library - Douglass Branch

Address: 200 W Green St, Champaign, IL 61820 Address: 504 E Grove St, Champaign, IL 61820
Hours: Mon-Thu 9-9 | Fri 9-6 | Sat 10-6 | Sun 12-6 Hours: Mon-Thu 10-8 | Fri 10-6 | Sat 10-4
Phone: (217) 403-2000 Phone: (217) 403-2090
Urbana Free Library Rantoul Public Library
Address: 210 W Green St, Urbana, IL 61801 Address: 106 W Flessner Ave, Rantoul, IL 61866
Hours: Mon-Thu 9-9 | Fri & Sat 9-6 | Sun 1-5 Hours: Mon-Thu 9-9 | Fri & Sat 9-5 | Sun 1-5
Phone: (217) 367-4057 Phone: (217) 893-3955

Incarceration-Focused Support Groups

Ripple Effect
RIPPL (Reaching Inside Prisons with Purpose and Love) Effect is a program of the Education Justice
Project. The group is made up of people with friends and loved ones who are in prison. Anyone is
welcome to go to monthly gatherings and take part in activities, such as writing letters to people in
prison and learning about how to stand up for a more humane system.

For more information, contact: (217) 300-5150 or info@educationjustice.net

U-Turn
U-Turn is a reentry support group for women returning from incarceration. The group meets Monday
evenings. For more information, call: (217) 390-2813.

Notes

48