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Exam : 7392X

Title : Avaya Aura Call Center Elite

Implementation Exam

Vendor : Avaya

Version : DEMO

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NO.1 Which type of virtual routing allows calls among call centers to achieve improved Automatic
Call Distribution (ACD) load balance by comparing sites?
A. Network Call Redirection
B. Network Call Transfer
C. Look-Ahead Interflow
D. Adjunct Routing
Answer: C
Explanation
Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)

NO.2 A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls
answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
A. Feature Access Codes (FAC)
B. Call Work Codes (CWC)
C. Least Occupied Agent (LOA)
D. Redistribution on No Answer (RONA)
Answer: B

NO.3 Which component providesaudio support in Avaya Aura Call Center Elite?
A. Avaya Aura Media Server
B. Communication Manager
C. System Manager
D. S8300 Server Blade
Answer: B

NO.4 Which operator of the SET command allows you to check number validation in dialed strings
using Luhn's algorithm?
A. ADD
B. CATR
C. MOD10
D. SEL
Answer: C

NO.5 A supervisor wants their agents to automatically log out at a specific time.
Which two administration forms are used to configure this functionality? (Choose two.)
A. Station Form
B. Hunt Group Form
C. Agent LoglnID Form
D. Feature-Related System-Parameters Form
Answer: A,C

NO.6 Which three Items are components of Communication Manager? (Choose three.)

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A. sessions
B. trunks
C. endpoints
D. desktops
E. gateways
Answer: B,C,E

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