GAP ANALYSIS

CHECKLIST

DEFINE PRESENT STATE

 Answer the question “where are we now/ Current Status?”
 No. of employees and their responsibilities (JS & JD)
 Identify company current attributes/ working standards
 Identify company achievements
 Identify company competencies and performance levels throughout all departments
 Review the business files and financial documents
 Perform staff interview (HOD’s)
 Compare Current performance in terms of market share, sales and profits
Commented [H1]: It is too generalize, The answer from every
customer will be different, I think it will help us if we try to be very
specific.
Commented [H2]: This should totally be out of scope, Suhaab
should never ask for business files or financial date; I am sure client
will also not be very comfortable with this type of information,
beside it is irrelevant?

REVISIT THE OBJECTIVES & GOALS

 Answer the question “where do we want to be/ Projections?”
 Revisit the goals concerning target market share, sales and profits Commented [H3]: Not a relevant information.

 Profit projection Commented [H4]: This is irrelevant information to ask.

OTHER DETAILS
 Project acceptance methodology
o SOP’s
o Procedure & Practices
 Overall capacity to entertain projects
 Utility of tools(application) to develop project and problems due to those tools
 Some about the history of E-Web Craft (Background)
 Problems/ Conflicts
o Business Operations
o Managerial Issues
o Customer Handling
o Any other
 Which tools are being used to cater above said problems/conflicts
o Cost and Time allocation related to tools

305-306 Al Qadir Heights, 1 Babur Block, New Garden Town Lahore, Pakistan
+92 (0) 423 5843 440 www.suhaab.com info@suhaab.com
I also think we should include the company’s mission statement and objective in the part of process
analysis. This could be related very easily to the Cost of each process and efficiency of the process. For
example we should find out the cost and efficiency of the a specific department (Purchase or IT).

We can ask them for the ratio or percentage metrics but not the company’s profit margins or
projections….

Let us discuss it Before coming Monday.

305-306 Al Qadir Heights, 1 Babur Block, New Garden Town Lahore, Pakistan
+92 (0) 423 5843 440 www.suhaab.com info@suhaab.com