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no Category of Factor
problems
1 Time frame (TF) 1.1. Consumption of too much time to implement ERP
1.2. Uncertainty about ERP project time frame
1.3. Overemphasis on analyzing the existing process
1.4. Failure to effectively monitor progress of project according to the schedule
7 Communication 7.1. Poor communication between ERP project team members and other
(CO) organizational members
7.2. Lack of communication on the system’s realistic expectations
7.3. Incomplete understanding of implementation process
7.4. Users’ negative attitudes on ERP implementation
7.5. Project analysts’ lack of good communication skills
8 Training and 6.1. Inadequate education and training for users
education (TE) 6.2. Lack of recognition of need for a new system by the people
6.3. Lack of user time allowance for attendance of the system’s training and
education
9 System testing 9.1. Lack of proper user testing on the system
(ST) 9.2. Underestimation of the amount of time and money required for proper
testing
10 Systems 9.1. Lack of proper user testing on system
integration (SI) 9.2. Underestimation of the amount of time and money required for proper
testing
9.3. Lack of an organized test plan
9.4. Bug in software
11 Leadership (LS) 10.1. Lack of top management support in ERP implementation efforts
10.2. Top manager’s insufficient understanding about ERP
10.3. Manager’s failure to support the new values and beliefs demanded by ERP
implementation
10.4. Lack of senior management leadership for ERP implementation efforts