S.

NO PAGE
TITLE NO

CHAPTER -I
1 INTRODUCTION 1
1.1 Customer satisfaction

CHAPTER -II
2 PROFILE OF THE STUDY 3
2.1 Hotel industry profile
2.2 TTDC company profile
2.3 Title profile

CHAPTER -III
3 REVIEW OF LITERATURE 23
3 Introduction
CHAPTER -IV 27
4 RESEARCH METHODOLOGY
4.Introduction
4.1 Statement of the problem
4.2 Objectives of the study
4.3 Scope of the study
4.4 Limitations of the study
CHAPTER –V
5 DADAANALYSIS 36
5.1 Simple percentage analysis
5.2 Weighited average analysis
CHAPTER -VI 86
6 FINDINGS & SUGGESTION
6.1 Findings from simple percentage analysis
6.2 Findings weighited average method
6.3 Findings for chi-square analysis
6.4 Findings from carrett's ranking analysis
7 Suggestions 88
8 Conclusion 89

9 Bibliography 90

10 Annexure 91
 LIST OF TABLES

PAGE
S.NO NAME OF THE TABLE
NO.

1 GENDER GROUP OF THE RESPONDENT 35

2 RESPONDENT BASED ON THEIR OCCUPATION 37

3 RESPONDENTS BASED ON EDUCATIONAL QUALIFICATION 39

4 RESPONDENTS BASED ON THEIR MARITAL STADUS 41

5 RESPONDENTS BASED ON PURPOSE TO VISIT YERCADU 43

RESPONDENT BASED ON THE SOURCE TO CHOOSE HOTAL
6 45
TAMILNADU
RESPONDENT BASED ON THEIR CLENLINESS OF ROOMS AND
7 47
ENVIRONMENT
RESPONDENTS BASED ON THEIR SANITARY FACILITIES OF
8 49
THE ROOM
RESPONDENTS BASED ON THEIR INTERIOR DESING OF THE
9 51
ROOM
RESPONDENTS BASED ON THEIR STAFF'S HOSPITALITY AND
10 53
SERVICE
RESPONDENT BASED ON THEIR QUALITY AND QUANTITY
11 55
OF FOODS AND BEVERAGES
RESPONDENT BASED ON THEIR SATISFIED OF QUEUS-
12 57
TIMINGS OF THE RESTARAUNT
RESPONDENTS BASED ON THEIR ATMOSPHERIC
13 59
TEMPERATURE OF THE RESTARAUNT
RESPONDENTS BASED ON OVERALL SATISFACTION OF
14 61
HOTEL TAMILNADU
RESPONDENTS BASED ON WILLINGNESS TO VISIT THIS
15 63
HOTEL
RESPONDENT BASED ON RECOMMEND OTHERS FOR HOTEL
16 65
TAMILNADU
RESPONDENT BASED ON TTDC TARIFF COMPARED WITH
17 67
OTHER HOTELS IN YERCAUD
 LIST OF CHART

PAGE
S.NO NAME OF THE CHART
NO.

1 GENDER GROUP OF THE RESPONDENT 36

2 RESPONDENT BASED ON THEIR OCCUPATION 38

3 RESPONDENTS BASED ON EDUCATIONAL QUALIFICATION 40

4 RESPONDENTS BASED ON THEIR MARITAL STADUS 42

5 RESPONDENTS BASED ON PURPOSE TO VISIT YERCADU 44

RESPONDENT BASED ON THE SOURCE TO CHOOSE HOTAL
6 46
TAMILNADU
RESPONDENT BASED ON THEIR CLENLINESS OF ROOMS AND
7 48
ENVIRONMENT
RESPONDENTS BASED ON THEIR SANITARY FACILITIES OF
8 50
THE ROOM
RESPONDENTS BASED ON THEIR INTERIOR DESING OF THE
9 52
ROOM
RESPONDENTS BASED ON THEIR STAFF'S HOSPITALITY AND
10 54
SERVICE
RESPONDENT BASED ON THEIR QUALITY AND QUANTITY
11 56
OF FOODS AND BEVERAGES
RESPONDENT BASED ON THEIR SATISFIED OF QUEUS-
12 58
TIMINGS OF THE RESTARAUNT
RESPONDENTS BASED ON THEIR ATMOSPHERIC
13 60
TEMPERATURE OF THE RESTARAUNT
RESPONDENTS BASED ON OVERALL SATISFACTION OF
14 62
HOTEL TAMILNADU
RESPONDENTS BASED ON WILLINGNESS TO VISIT THIS
15 64
HOTEL
RESPONDENT BASED ON RECOMMEND OTHERS FOR HOTEL
16 66
TAMILNADU
RESPONDENT BASED ON TTDC TARIFF COMPARED WITH
17 68
OTHER HOTELS IN YERCAUD