“A STUDY ON CUSTOMER SATISFACATION TOWARDS

TAMILNADU TOURISM DEVELOPMENT CORPORATION

LIMITED YERCAUD ”

Submitted

by

M.INDHU

REG. NO.:620115631023

A project Report

Submitted to

The Department of Management Studies

AVS ENGINEERING COLLEGE

Salem

In partial fulfilment of the requirements for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

ANNA UNIVERSITY

CHENNAI 600 025

JUNE-2017
 BONAFIDE CERTIFICATE

Certified that this project report titled “A STUDY ON CUSTOMER SATISFACATION

TOWARDS TAMILNADU TOURISM DEVELOPMENT CORPORETION LIMITED
YERCAUTD" is the bonafied work ofMS.MINDHU. REG NO: 620115631023, Who carried out the
research work under my supervision. Further certified that, to the best of my knowledge, the work
reported here in, does not part of any other project report [or] dissertation on the basis of which a degree
or award was conferred on any earlier occasion on this or any other candidate.

FACULTY GUIDE DIRECTOR\ MBA

Viva-voice Examination held on

Internal Examiner External Examiner

 DECLARATION

I hereby declare that the project report entitled “A STUDY ON CUSTOMER

SATISFACATION TOWARDS TAMILNADU TOURISM DEVELOPMENT CORPORATION
LIMITED YERCAUD ” in partial fulfilment of the award of the degree of MASTER OF BUSINESS
ADMINISTRATION is a record of the original work done by me, during my period of study in ANNA
UNIVERSITY, CHENNAI-25 under the guidance of Mr.S.AMUTHAN, MBA Faculty of
Management Studies , AVS Engineering College, & no part of it has been submitted for any other degree
[or] Diploma.

Place: Signature of the student

Date: [M.INDHU]
 ACKNOWLEDGEMENT

I take this opportunity to express my sincere gratitude to our Correspondent, Thiru.K.Senthil

Kumar, AVS engineering College,for admitting me to the MBA program and thus making it possible, to
pursue this summer project.

I would like to place on record, the strenuous motivation offered by our Principal, Dr. S.
Ragunathan, to conduct this study.

I express my sincere sense of gratitude to our Director of Management Studies,who guided us

through each stage of this project work.

I take this opportunity to express my sincere gratitude to my faculty guide Mr.S.AMUTHAN

,MBA, Assistant Professor, Department of Management Studies for his valuable suggestions and
constructive ideas for successful completion of this summer project report.

I would like to acknowledge my heartfelt thanks to the management and all the staffHOTEL
TAMILNADU YERCUAD, for having granted me permission to pursue this study to their organization
and for having helped me to bring out this summer project report successfully.

I would like to thank My Parents, Friends and others who directly or indirectly helped me to
complete this summer project report.

Above all, I thank the almighty God for his blessings.