INTRODUCTION

Air Cargo is a US$50 billion business that transports 35% of the value of goods
traded internationally and a critical part of the airline business which, as a whole, is the
US$490 billion heart of a value chain that supports 32 million jobs and US$3.5 trillion of
economic activity. It is an important industry that is critical to global business.

Strong demand for faster delivery of goods by shippers is creating numerous

challenges for the air cargo industry. Specifically, volume growth is expected to remain
on a steady and strong growth path of 6% for the next 20 years. This burgeoning increase
significantly outpaces any other modes of transportation. Despite this strong projected
growth, the air cargo world is, and will continue to be an industry in transition.

Air cargo is challenging, complex and plagued by many factors. First, lack of
governmental regulations coupled with a fluctuating petroleum index has put noteworthy
pressure on the carriers. Shipper demands are on the increase and are expected to become
more demanding. Intermediaries or "middlemen" have created a new marketplace in the
eWorld. Shipments continuously changing hands still make tracking very difficult. Other
issues such as ongoing merger activity and migration of integrators have also created a
threat to shareholder value. Unfortunately, the fact still remains that:

• Investor confidence is weak.

• The industry suffers from competing with very thin margins.
• Integrators are coming on strong and making their mark to provide a wide array of
different services.

CURRENT SITUATION

Shippers are largely providing the same product to their end customers as they
always have. The big difference is there is growing demand for "build to order" products,
driven mainly from their clients' need to keep fewer inventories on the shelf. This shift in
requirements is straining the supply chain. Shippers are no longer "pushing" product, end
customers are now "pulling" product through the supply chain.

Very few forwarders, integrated carriers or brokers can provide efficient service
due to constraints by today's infrastructure. For freight forwarders and conventional
brokers, booking, processing, documentation, delivery information, and types of services
provided remain largely the same. There have been some modest improvements
regarding tracking, tracing and time definite offerings; however multiple handoffs to
carriers and agents still make these functions labor intensive. Despite these limitations,
forwarders are trying to provide more value-added services. In the logistics arena larger
shippers have been given more flexibility with contract terms in return for higher
volumes. Still, the lack of sufficient control of lift with air carriers inhibits their ability to
properly serve their customers.

There are a small number of air carriers today that offer anything that could be
described as global service. Airlines such as Southwest, America West, and Air Tran are
predominantly domestic carriers which coordinate transfers to international carriers to
supplement service they cannot offer. A similar situation occurs for international carriers
that primarily run international segments. They will coordinate transfers to U.S.
destinations with domestic carriers.

Additionally, air carriers have difficulty managing small shipper to shipper

relationships because larger forwarders drive high volumes of cargo giving them first
priority. As a consequence, smaller shipper accounts are often overlooked or even lost to
competitors with better service. Air carriers have been making strides to offer more
information to their customers through technology and are trying to escape
commoditization by offering new service features and strong branding. Nevertheless,
they still remain challenged with managing belly space pertaining to balancing passenger
loads and mail in an effort to accommodate their customers.

A new key player, integrators, has really been the main difference in shaping the
air cargo industry. Commonly known as intermediaries, these companies have been able
to take the best from all of the different segments of the supply chain and roll it up into a
neat package. They are able to centralize large amounts of information to create trouble-
free tracking of shipments through all handoffs on a real-time basis. Websites such as
Logistics.com and Logisticsworld.com have created a new presence, taking market share
away from an already "thin margin" industry.

Specific areas where these improvements can take place are:

• A strong reliable operations network that provides good scheduling.

• Better handling through technology and process improvement; smooth hand-offs
that are fast, accurate, without delays and without split shipments.
• Customer Relationship Management - responsive and personalized with
accommodations for small and medium shippers.
• Revenue management - maximize revenue through customer prioritization.
• Range of Service - A true single source of tracking all the way through the supply
chain.

The best value for shippers will occur by carriers and integrators creating
alliances and investing in technology systems. Some change is already taking place in the
industry right now. Both air carriers and forwarders will attempt to grow their existing
alliances and partnerships with integrated carriers Forwarders and carriers will continue
to make modest improvements within their individual confines. Some successful
companies already have this vision in mind and have taken action.
DEMAND FOR AIR CARGO SERVICE

Like demand for passenger air travel, demand for air cargo shipment is a
“derived” demand.

Primary drivers of air cargo demand include:

• Economic growth and trade (especially imports/exports)

• Relative prices of air cargo versus alternatives – ocean, truck, rail

Difficult to quantify demand/supply accurately:

• No comprehensive sources of data on air cargo traffic and pricing

• Lack of published schedule data (unlike passenger airlines)
• Vertically integrated air cargo operators only publish limited schedules for
selected flights
• All-cargo carriers tend to operate flexibly based on daily/weekly demands
• Combination carriers provide joint supply of cargo and passenger capacity

DRIVERS OF AIR CARGO GROWTH IN 1990’s

Overall economic growth (especially world trade):

• Historically, 2 to 2.5% increase in world trade with each 1% increase in total GDP
• Air freight trade has been growing even faster, due to regional differences in
economic growth
• Since 1993, average 7-10% annual growth in world air freight traffic

Globalization:

• Increasingly integrated and interdependent national economies

• Liberalized (free) trade and reduced protectionism

Lean Inventory Strategies:

• Reduced order-cycle times: “just in time” and “make to order”.

• Less stock on hand to avoid production shutdowns, retail stock outs.
• Air freight shortens delivery times to customer.
CONSTRAINTS ON AIR CARGO GROWTH

Economic recession:

• Reduced production, demand for goods, international trade

Trade barriers

• Tariffs or protectionism designed to limit free trade

Aircraft regulations:

• Air cargo operators have used older aircraft that are most affected by new
regulations on noise, emissions and safety
• For example, noise hush-kits reduce cargo payloads

Modal competition:

• Air freight has tremendous speed advantage for long distances, but is highest-cost
option
• Trucks very competitive for short haul (1000 miles, overnight)
• Development of new “fast ships” for ocean cargo.

RECENT TRENDS IN AIR CARGO

Rapid growth in demand for air cargo:

• Intra-Asia is the largest true air freight market

• Even during Asian economic crisis air freight traffic grew
• Forecasts for continued traffic growth at 6% per year

Falling real yields (revenue per ton-mile):

• Average 2.5% decline in yields (CPI adjusted)

• Growth in international trade has increased trip length, associated with lower
tariffs per mile
• Wide-body aircraft have unused belly capacity, viewed by passenger airlines as
virtually “costless”
o Passenger airlines have become price leaders in air freight
• Regulatory liberalization has spurred price competition
o Lower tariffs further stimulate demand, but also cause airlines to focus on
lowering unit costs
Integrator expansion:

• Integrated express carriers own air and ground assets to handle entire shipment
journey
• With limited international small package growth, carry standard air freight
(airport to airport) as “filler”
• Trying to develop products for higher-yield industrial traffic

Consolidation of freight forwarders

• Non-integrated carriers receive majority of traffic from freight forwarders – FFs

handle retail marketing and pick-up/delivery
• Number of mid-sized freight forwarders has been shrinking, leaving largest
operators and niche competitors

INDIAN CARGO INDUSTRY

India is all set to become the Mecca for all aviation companies. After all, there is
no other country which provides you a 360-degree evolution ecosystem when it comes to
spreading your wings.

Considering the recent Cabinet decision to increase the foreign direct investment
(FDI) cap from 49% to 74% in the air cargo sector, it doesn't come as a surprise when the
civil aviation minister, Praful Patel, announced plans to develop Nagpur as a cargo hub.

With both domestic and foreign carriers showing an increasing interest in setting
up and expanding their cargo operations in India, it seems the cargo services here all set
to chart a new course. Already, aviation biggies such as Indian, Jet, Kingfisher and
foreign players - FedEx, Malaysia Airlines (MAS) and Australia-based Heavy Lift Cargo
Airlines - have expressed interest in setting and expanding their base in India.

The figures also support the huge interest that the air cargo sector is generating in
the country. According to a report by Ernst and Young, the Indian air freight market has
been experiencing a strong growth over the past five years. Domestic and international air
cargo traffic has grown at a CAGR of 12.6% and 13%, respectively, during FY2002-07.

It estimates that the air cargo traffic is expected to exhibit a CAGR of 13% and
14%, respectively, for FY07-10. A World Air Cargo study substantiates the same. It says
that India is the leading international freight market in the sub-continent, which also
comprises Afghanistan, Bangladesh, Bhutan, the Maldives, Nepal, Pakistan and Sri
Lanka. If figures are any indication, then it appears that India is on its way to become a
cargo hub after staking claim to be the global MRO hub.
 COCHIN INTERNATIONAL AIRPORT LIMITED

International Cargo operations at Kochi International Airport commenced in

October 1999. CIAL took over from Air India, the cargo custodian functions on
December 1st 2000, and started operations at the newly constructed warehouse. The
International Cargo warehouse is constructed with an area of 6000 sq.mts and is well
equipped to handle all types of export and import cargo. The cargo complex is situated
less than ½ km to the west of International Terminal.

PRESENT ACTIVITIES

At present CIAL cargo handles International cargo for the following Airlines
namely, Indian Airlines, Air India, Jet Airways, Oman Air, Silk Air, Kuwait Airways,
Emirates Airways, Qatar Airways, Srilankan Airlines, Saudi Arabian Airlines, Gulf Air,
Air Arabia and Ethihad Airlines operating through Cochin. CIAL is handling on an
average 1600 Metric Tones of International cargo per month.

Import cargo includes unaccompanied baggage's from various Gulf stations, ship
spares, chemicals and Electronic/Electrical/Mechanical items, whereas Exports mainly
consist of fruits, vegetables, garments, fabrics, spice products, casting, machinery, Coir
products etc.

With the addition of more International airlines, CIAL expects further increase in
cargo movements through Cochin. Cochin International Airport has started handling
Domestic Cargo also from 1/2/2005, at the newly established Domestic Cargo Terminal.
Both Arrival and departure cargo for all the domestic airlines operating at Cochin is
handled at the CIAL domestic Cargo Terminal.

FUTURE PLANS

Sufficient land is available for the setting up of a full-fledged cargo village .The
construction of State of the Art CENTRE FOR PRESHABLE CARGO is in full swing
and is expected to be commissioned in a couple of months time.

EXPORT CARGO ACCEPTED AND EXPORTED

1. General Cargo: D-10 hrs

2. Fruits / Vegetables: D-6 to D-4 hrs
3. News Papers / Couriers: D-4 to D-2 hrs
4. Valuables: D-2 to D-1 hr [Note -D is scheduled departure time of flight].
5. All Cargo is X Rayed before being forwarded to the destination.
 JET AIRWAYS

Jet Airways is an airline based in Mumbai, India. It is the country's largest

international airline before Air India and the largest domestic airline, along with Jetlite. It
operates over 400 daily flights to 63 destinations. Its primary base is Mumbai's
Chhatrapati Shivaji Airport with secondary hubs at Bangalore, Brussels, Chennai, Delhi
and Hyderabad, Kolkata and Pune as focus cities.

In a poll conducted by SmartTravelAsia.com in September 2008, it was voted as

the world's seventh best airline overall. Jet Airways has also won an award for the quality
of its catering. According to March 2008 figures, Jet Airways share of India's domestic
aviation market stood at 29.8%, including its low-cost subsidiary JetLite's share of 7.1%,
making it the largest airline in India. However, the airline faces competition from other
domestic carriers like Kingfisher Airlines, SpiceJet and IndiGo Airlines.

Kingfisher Airlines chairman Vijay Mallya and his Jet Airways counterpart
Naresh Goyal announced an alliance after a meeting on 13th October 2008 at Mumbai,
India. The alliance will include code-sharing on both domestic and international flights,
joint fuel management to reduce expenses, common ground handling, and joint utilization
of crew and sharing of similar frequent flier programs.

Jet Airways was incorporated as an air taxi operator on 1 April 1992. It started
Indian commercial airline operations on 5 May 1993 with a fleet of 4 Boeing 737-300
aircraft. In January 1994, a change in the law enabled Jet Airways to apply for scheduled
airline status, which was granted on 4 January 1995. It began international operations to
Sri Lanka in March 2004. While the company is listed on the Bombay Stock Exchange,
80% of its stock is controlled by Naresh Goyal (through his ownership of Jet’s parent
company, Tailwinds, and has 10,017 employees (at March 2007).

Naresh Goyal, who already owned Jetair (Private) Limited, which provided sales
and marketing for foreign airlines in India, set up Jet Airways as a full-service scheduled
airline to compete against state-owned Indian Airlines. Indian Airlines had enjoyed a
monopoly in the domestic market between 1953, when all major Indian air transport
providers were nationalized under the Air Corporations Act (1953), and January 1994,
when the Air Corporations Act was repealed, following which Jet Airways received
scheduled airline status.

Jet Airways and Air Sahara were the only private airlines to survive the Indian
business downturn of the early 1990s. In January 2006, Jet Airways announced that it
would buy Air Sahara for US$500 million in an all-cash deal, making it the biggest
takeover in Indian aviation history. The resulting airline would have been the country's
largest but the deal fell through in June 2006.

On 12 April 2007, Jet Airways agreed to buy out Air Sahara for 14.5 billion
rupees (US$340 million). Air Sahara was renamed JetLite, and was marketed between a
low-cost carrier and a full service airline. In August 2008, Jet Airways announced its
plans to completely integrate JetLite into Jet Airways.

In October 2008, Jet Airways laid off 1900 of its employees, resulting in the
largest lay-off in the history of Indian aviation. However, later, the employees have been
asked to return to work. Civil Aviation Minister Praful Patel said that the management
reviewed its decision after he analyzed the decision with them.

DESTINATIONS

Jet Airways serves 44 domestic destinations and 19 international destinations in

17 countries, and 26 international destinations in 8 countries across Asia, Europe, North
America and Oceania through code sharing with partner airlines. In addition to
destinations across India and other parts of the Indian subcontinent (Colombo, Dhaka,
Kathmandu), Jet Airways expanded international operations to include destinations in
Asia (Bangkok, Hong Kong, Kuala Lumpur, Singapore), Europe (Brussels, London), the
Middle East (Abu Dhabi, Dubai, Dammam, Bahrain, Doha, Kuwait, Muscat) and North
America (New York, Newark and Toronto).

Jet Airways operates a scissors-hub at Brussels Airport, connecting three Indian

cities (Chennai, Delhi and Mumbai) with three North American cities (New York,
Newark and Toronto). Starting October 2008, Bangalore was also connected to Brussels
with daily flights. However, this route, as well as the Mumbai-Shanghai-San Francisco
route, was dropped in January 2009.

FLEET

JET AIRWAYS fly one of the youngest fleet in the world. The current fleet size is
84. Jet Airways operates over 385 flights daily.

Jet Airways Fleet consists of the following aircraft families as of January, 2009.

• ATR 72-500
• AIRBUS 330-200
• BOEING 737-400
• BOEING 737-700
• BOEING 737-800
• BOEING 737-900
• BOEING 777-300ER

As of January 2009, the average age of Jet Airways fleet was 4.5 years
THE MAIN OBJECTIVES OF THE COMPANY

Main objectives of the company are:-

• To provide safe, efficient and economical air transport services for the carriage of
passengers, baggage, mail and freight.

• To purchase, take on lease and/or hire or acquire, all forms of air services on
national and international routes for transporting passengers and carrying
baggage, mail and freight whether as agents or principals.

• To own, employ, maintain, work, manage, control, let on hire, charter, lease, all
forms of aerial conveyance for the purpose of transporting or carrying passengers,
baggage, mail and freight, whether as principals, agents or otherwise on national
and international routes.

MAIN STRENGTHS

HIGHLY FOCUSED: - JET AIRWAYS is highly reliable and focused when it comes to
offering certain services like telephone check-in facilities, same-day return flights on
major routes at convenient timings, point to point connections, providing flight
information on cellular phones of customers, e-ticketing, business class section on almost
all flights and airport lounges for business class passengers at most Airports.

YOUNG FLEET: - As stated, this airline has got the best aircrafts in its fleet and every
aircraft is of latest configuration. Young fleet provides a high degree of performance
reliability and develops a reputation for being an airline that delivers a safe, on-time,
modern and comfortable travel experience.

BRAND AND CUSTOMER LOYALTY: - A strong brand distinguishes this company

from its competitors. Some of the key areas of our customer focus are:

• Friendly and efficient in-flight service, with meals or heavy snacks being served
on nearly all flights;
• High on-time performance;
• City check-in facilities in Mumbai, Delhi, Kolkata, Chennai and Bangalore;
• Same day return check-in facilities;
• E- Ticketing and on-line reservations.

SERVICE PAR PERFECTION: - This has been the lynch factor in differentiating the
airline from the rest of the competitors. The in-flight services are replete with dignity,
piousness, and those rendering the service are true professionals at their best. The
stewardesses are very friendly and are very quick in responding to passengers. The food
served is of best quality and there are candies and drinks too, served on the flight. The
dress code of the stewardesses is unique in itself showing no signs of indecency.

JETAIRWAYS CARGO

Jet Airways has been on the forefront in the transportation and handling of
general and special cargo. Customers can now send cargo to New York and India daily.
Jet airways provide the reliability of world class professionalism and service with the
convenience of a daily flight.

Jet air cargo product ranges from carriage of fresh flowers, household pets, life
saving drugs, valuables and all other general goods. A special care service for human
remains is specially designed for support at times of need. Jet Airways ensures the
delivery of services with the most amount of care to reach the customers’ delight.

JETAIR PRIVATE LIMITED

JETAIR PRIVATE LIMITED is one of the oldest and the largest General Sales
Agent in India. The company was formed by MR. NARESH GOYAL in May
1974.While working as a GSA for the Lebanese International Airlines in 1967 and
subsequently as a Regional Manager for Royal Jordanian Airlines, he gained the much
need experience and expertise which resulted in the formation of Jetair Pvt Ltd . The
main motive behind setting up this company was to provide extensive sales and
marketing representation to other foreign airlines and the largest domestic airline, Jet
Airways. It is a GSA to more than 17 airlines and is mainly into sales, reservation &
cargo operations for these airlines.

JETAIR receives a sales commission of 5% on all cargo sales. Apart from such
commissions, an additional commission percentage is paid when a certain target is
achieved. This is the overriding commission of 3% on all passenger sales and 2.5% on all
cargo sales. This commission is over and above sales commissions payable to sales and
travel agents of 5% on cargo.

GENERAL SALES AGENT (GSA):-

A General Sales Agent (GSA) is a sales representative for an airline in a specific

country or region. Typically, the GSA is responsible for selling all products of the airline
in its region which includes flight tickets and cargo space.
 When an airline selects a GSA as its sales representative for a region, as opposed
to opening its own branch, it generally does so for economic reasons or because the GSA
has historical ties with travel and cargo agents which will be too time-consuming for the
airline to build itself.

The GSA receives a commission of around 3% to 5% on all tickets and unit of

cargo space sold in the region that it represents. 2.5 % is the commission on all cargo
sales.

JETAIR PRIVATE LIMITED – GSA

Jetair Pvt Ltd is the parent company of JET AIRWAYS. This company is the
oldest General Sales Agent in the country which was incorporated in 1974.It offers sales
and marketing for different airlines and mainly to Jet Airways. Being the largest and the
oldest GSA in the country, Jet Air Pvt Ltd enjoys the economies of scale of its
operation. This venture was Mr. Goyal’s primary establishment which further led to the
forming of Jet Airways (India) Limited. The main business of this company can be
grouped as under:-

 Sales.
 Reservations.
 Cargo

AREAS OF OPERATIONS

JETAIR PRIVATE LIMITED has evolved as a key market player in providing

the services of sales, reservations and cargo. These are the major area of operations for
the company. The primary reason as is evident is its wide array of sales and distribution
network which spans the length and breadth of this country. Some of the cities where this
company is active are as follows:-

Ahmedabad, Amritsar, Bagdogra, Bangalore, Bhuj, Chennai, Coimbatore, Delhi, Goa,

Guwahati, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Kozhikode, Lucknow, Mangalore,
Mumbai, Nagpur, Pune, Raipur, Rajkot, and Trivandrum.
 CARGO OPERATIONS

The basic cargo operations of Jet Airways cargo at CIAL are importing and
exporting. At CIAL, cargo handling is done by CIAL agents itself. For exporting a cargo,
Jet Airways only want to issue the Air Way Bill and collect the corresponding amount
from the consignee. The rest of the process like, screening and handling is done by the
CIAL cargo. In the case of importing, Jet Airways only want to verify the corresponding
consignee and hand over the Air Way Bill to the corresponding person. In the case of
Cash collect, Jet Airways collect the corresponding amount from the consignee.

For importing and exporting cargo, there should be some procedures and rules
and regulations to follow. There are different types of cargo and for each type; there
should be some procedures to follow. The cost incurred for exporting a cargo depends on
the type of the cargo and the destination. Some times, the flight also determines the
amount for the exporting of cargo.

Various type of cargo is:

• Personal effects
• Food stuffs
• Sentimental shipments
• Postal mail
• Dangerous goods
• Valuables
• Live stocks
• Unaccompanied baggage
• Mishandled baggage
• Couriers

ACCEPTANCE OF CARGO

ACCEPTANCE OF GENERAL CARGO

Consignments for carriage are accepted

(A) From shippers directly.
(B) Through agents, consignment ready for carriage
(C) From interline partners.

Instruction for dispatch of goods

Shipper’s instruction for the carriage shall be obtained in writing on “Instruction
for dispatch of goods” for issuance of Air Waybill. This is mandatory for any type of
cargo.
 In case the description of goods is not clear. Or contents include medicine, talcum
powder, compounds, liquids, synthetic dyes (except coal tar dyes), harmless medicines; a
certificate from shipper can be obtained in detail- i.e. Technical name pf the product,
certifying non-dangerous/ non hazardous nature of goods. In such case DGR- instruction
(of shipper) check sheet are not required as goods do not fall under DGR- category.

RESPONSIBILITY OF SHIPPER
The shipper is obligated to comply with all customs regulations and other
governmental regulations of any country flown from, to, or over relating to the packing,
carriage, and delivery of goods, including the furnishing of such information and
documents as may be necessary to meet such requirements, however, the carrier is under
no obligation to inquire into the correctness or sufficiency of required information,
documents or marking.

CARRIER’S LIABILITY
Carrier is liable to the shipper, consignee or any other person for damage
sustained in the event of destruction or loss of, or damage to, or delay in the carriage of
the cargo only if the occurrence which caused the damage so sustained took place during
the carriage. Carrier is not liable if the destruction, loss or damage to cargo is proved to
have resulted solely from the quality and nature of that cargo. Carrier will not be liable
for any loss, damage or expense arising from death due to natural causes or death or
injury of any animal caused by the conduct or acts of the animal itself or of other animals
such as biting, kicking, or defective packing of the animal, or by the inability of the
animal to withstand unavoidable changes in its physical environment inherent in the
carriage.

PACKING AND MARKING OF PACKAGES: -

The shipper is responsible for ensuring that the cargo is packed in an appropriate
way for the air-carriage, that it can be carried safely so as not to injure or damage any
persons, goods or property. Each package must be legibly and durably marked with the
name and full address of the shipper and consignee.

PAYMENT
Unless otherwise arranged charges are payable by the shipper in advance i.e.
"Charges Pre-Paid". However goods may be accepted on "To Pay" (charges collect).
When the total freight & valuation charges, if any, are Rs. 500/- or more. Following
cargo cannot be accepted on "Charges Collect Basis".

1. Perishables
2. Live animals
3. News Papers
4. Human remains
5. Unaccompanied Baggage/Personal Effects
LABELLING

Labels must be fully visible, and all old labels and markings must be deleted /
removed. A fresh cargo Label/ Sticker should be used on all packages.

i) AWB Number: In this box, the complete Air Waybill Number has to be clearly
indicated.

ii) Origin: In this box, the three letter alpha code of the station of origin to be indicated,
e.g. BOM.

iii) Destination: In this box, the complete name of the destination station has to be
indicated in full,

iv) Total Number of pieces: In this box, the total number of pieces are to be indicated
both in figures as well as in words e.g. 10 (TEN)

v) Weight (kgs.): The actual weight of the consignment has to be indicated (irrespective
of the fact that the chargeable weight on volume basis may be different) say 100
kilograms.

vi) Standard IATA Labels for consignment like "perishables”, "live Animals",
"Fragile", "and Dangerous Goods", must be affixed / attached by the Consignor on
packages containing such articles.

vii) Procedure for use of destination (transit) Labels

1. The new destination labels have been introduced at all major transit cargo
generating stations. This label is addition to the label which gives the AWB
number.

2. These labels will be for use on TRANSIT cargo only. These are not to be affixed
on consignments which are on direct flights eg BLR will use these labels on cargo
to AMD via BOM and not for cargo with final destination as BOM. The label to
be used in this case will be AMD label.

3. All pieces of transit cargo must be affixed with the destination labels e.g. if there
are 100 pcs of BLR/AMD shipment, then all 100 pcs will have a AMD label on
them.

4. Similarly BOM will use destination labels for transit flights such as BOM / CCU /
GAU.

5. If cargo is offloaded from a direct flight and rerouted via a transit station, it is still
mandatory to affix destination labels on all such cargo.
SHIPPER'S RIGHT OF DISPOSITION

The shipper has the right to dispose off his goods as follows:

1. He may withdraw the goods at the airport of departure or at destination.

2. He may stop them in course of the journey at any scheduled landing point.

3. He may call for them to be delivered at the place of destination or in the course of
journey to a person other than the consignee named on the face of the Air Waybill
(Consignment Note).

4. He may require them to be returned to the airport of departure.

5. He must not exercise this right of disposition in such a way as to prejudice a

carrier or other consignors.

6. The Shipper shall reimburse carrier for any expenses occasioned by the exercise
of his right, of disposition.

STAFF RECEIVING SUCH REQUEST MUST BE GUIDED BY THE FOLLOWING:

a) Only the shipper can instruct the Carrier.

b) The shipper must give instructions in writing and must produce the
consignor copy and the consignee copy in case not sent with the shipment of the
relative Air Waybill (Consignment Note) to be endorsed with his amended
instructions.

c) Thee whole consignment must be involved and not a part of it.

d) The shipper must deposit in advance all costs involved including

carriage or any other charges.

e) If it is not possible to carry out the orders of the consignor, the

carrier must so inform him.

f) The shipper's right of disposition ceases when the shipment has

arrived at the destination and the consignee has requested the delivery of goods.

ACCEPTANCE OF CARGO ON ATR AIRCRAFTS

General Cargo can be accepted subject to availability of space / load on ATR
flights on completion of following conditions.

1. Individual Piece weighing more than 50 kgs cannot be accepted.

2. Human Remains, Live Animals, Sea Food, Day Old Chicks and Perishables which can
emanate obnoxious smell cannot be accepted.

3. Valuable shipments can be accepted for carriage subject to the following:

• All Security procedures and acceptance conditions for carriage of valuable are
adhered to.
• Valuable shipments on ATR must be carried only in valuable boxes.
• Valuable boxes must be loaded only in "Forward Compartment of the ATR duly
sealed and locked.

ACCEPTANCE OF CATEGORIZED CARGO

ACCEPTANCE, HANDLING & PROTECTION OF LIVE ANIMALS
GENERAL

a) Live animals, except "Seeing Eye Dogs", shall travel in belly hold of the
aircraft on Jet Airways.

b) Live animals, booked as cargo, shall travel only in the belly hold of the aircraft
on Jet Airways.

c) Carriage of live animals on Jet Airways shall be in accordance with the current
edition of IATA "Live Animal Regulations".

d) Except for day old chicks only one animal in Kennel shall be accepted for
carriage on Jet Airways flight.

ACCEPTANCE FOR CARRIAGE OF LIVE ANIMALS

Accept only those animals which appear to be in good health and condition and
check that the provisions of the current edition of the IATA Live Animals Regulations
have been complied with by the shipper.

Special attention shall be paid to the following points:

• Documentation including shipper's certification and documents required at

destination is in order.
• Shipper's letter of instructions for despatch of goods is filled in and signed by the
shipper.
• Containers conform to the principles of design as laid down in the current edition
of the IATA Live Animals Regulations.
• Marking and labeling is properly done.
• Reservations and routing.
NOTIFICATION TO CAPTAIN (NOTOC)
It is mandatory to notify the Captain in writing of any carriage of load (e.g.
dangerous goods, live animals, valuable, heavy cargo and perishable cargo) on board the
aircraft. This form must be raised for every flight by every station. Cargo staff will raise
the form. The form must be signed by the Captain. One signed copy will be retained on
the station file.

For carriage of live animals and perishable cargo the Captain should be advised of
the species, location, temperature required quantity of all cargo on board the aircraft.
Where applicable, special, handling information (eg. feeding instructions, loading
instructions, cargo temperature requirements and etc.) of the above items must be
indicated on the "other information" box of this form.

CARRIAGE OF HUMAN REMAINS BY AIR

Carriages of Human Remains (dead bodies/ashes) by Indian carriers are governed

by the Aircraft (Public Health) Rules, 1954. For an airline to accept human remains for
carriage, the requirements stated below are common to both domestic and international
transportation:

1. Death certificate specifying the cause of death.

2. Government issued proof of identity of the deceased.

3. 48 hours notice to Jet Airways regarding the transportation requirement. (This is so

that Jet Airways may notify the health officer at the destination airport)

4. If the human remains have been properly cremated, the ashes shall be placed in an urn
or casket having an outer packing of suitable material.

5. In the case of uncremated remains, the following procedures need to be adopted:

a. A corpse which has not been buried should be enclosed in a shell of zinc
or other suitable metal with all joints so soldered as to seal them
hermetically and prevent the escape of noxious gases or fluids. The shell
should be enclosed in a stoutly built teak or other hard wood coffin and the
coffin should be enclosed in zinc or tin lined wooden packing case filled
with sawdust and impregnated with carbonic powder.
b. Where a coffin has been exhumed and proves, on examination, to be
intact, sound and free from offensive odor, it should be enclosed in
hermitically sealed zinc or tin lined wooden packing case filled with
sawdust and impregnated with carbonic powder.
c. Where a coffin has been exhumed and is not intact, sound and free from
odor, its contents should be dealt with in accordance with the requirements
stated in clause 5(a) above.
6. Police clearance certificate.

7. Declaration issued by the individual/organization, packing the human remains,

certifying that the human remains have been embalmed and packed in accordance with
the relevant local laws and IATA Guidelines.

For international transportation, in addition to the above, the following are also needed:

8. Clearance from the Embassy/Consulate of the deceased’s nationality.

9. Clearance from the local health authority.

10. Passport of the deceased cancelled by the issuing country’s Embassy/Consulate.

ACCEPTANCE AND HANDLING OF PERISHABLE CARGO

Articles of perishable nature which are liable to deteriorate or perish due to

changes in climate, temperature, altitude or other normal exposure inherent to carriage of
cargo by air, or length of time in transit will be accepted provided that ft is reasonably
certain they will reach their destination in good condition. Advance arrangements should
be made and packages and documents should be boldly marked 'Perishable'. A special
"Perishable" IATA standard label shall be affixed on each package, where applicable
This Way Up" label shall be used, when the contents are liquid in nature.

ACCEPTANCE

1. Perishable cargo shall only be accepted for carriage when it is certain that it will reach
its destination in good condition.

2. The shipper shall provide written instructions as to the maximum acceptable duration
of transportation and if any special handling required. These instructions shall be shown
on the air waybill and the packages.

3. Prior to acceptance please ensure that the necessary arrangements have been made
which may include:

a) That the shipper is advised of the minimum time before flight departure that the
carrier will accept the cargo.

b) Making any necessary onward reservations.

SPECIAL PROCEDURES

1. MEAT (PEM)

a) Meat shall be enclosed in water proof material and handled as wet cargo.

b) Strict hygiene conditions shall be maintained during all stages of handling.

c) Meat wrapped in muslin cloth is not acceptable for carriage on jet airways.

2. FLOWERS (PEF)

a) Flowers shall be stowed so as to avoid direct contact with the compartment

floor or walls.

b) Flowers should not be stowed in the same hold as fresh fruit and vegetables
due to ethylene gas produced by vegetables which may deteriorate flowers.

c) Flowers shall not be left in direct sun.

3. FRESH FRUITS AND VEGETABLES (PER)

a) When fresh fruit and vegetables are loaded in quantities which require stacking
care should be taken to ensure that airspace is available between the packages.
This is particularly important with fresh fruit and vegetables having high moisture
content.

b) Owing to the minimum packing requirements, care should be taken when

loading fresh fruits/ vegetables with general cargo.

4. SEA FOOD

Fish shall be completely enclosed in water tight containers and handled as wet
cargo.

5. VACCINES AND MEDICAL SUPPLES

Living human organs/ blood and life saving drugs vaccines & medical suppliers
shall be handled with extreme urgency.

HANDLING IN DELAYED SITUATION

1. Delays in the carriage of perishable cargo shall be kept to a minimum, in the event a
delay to a flight carrying such cargo, one of the following courses should be considered,
the choice depending on such factors as length of delay and availability of facilities,
equipment and alternative flights.
 a) Provision of air conditioning to the aircraft if the perishable cargo would
benefit from such action.
b) Off loading the cargo and re-manifesting on alternate flight.

2. The consignee should be informed by the quickest means to avoid delay in deliver.

ACCEPTANCE, HANDLING & PROTECTION OF VALUABLE CARGO &

DIPLOMATIC MAIL CATEGORY

The following procedures shall be adopted for handling valuable cargo to ensure
the maintenance of a high standard of security during all phases of transportation by Air.
The security measure to be adopted within warehouses, during aircraft loading and
unloading and during customs clearance and ground transportation, depend entirely on
focal regulations and conditions and should be arranged accordingly. All valuable cargo
should be handled as a separate category, distinct from regular cargo, special service and
protection should be provided to valuable cargo. Details about value, contents, routing
and storage must be kept confidential and only those details which are absolutely
necessary for handling purpose should be made available to the personnel directly
involved.

Besides valuable cargo as specified elsewhere, the following items should be

regarded as VULNERABLE cargo and be handled as such:

1. Lottery tickets
2. Blank cash value documents e.g., MCOs, AWB’s tickets etc. of Jet Airways and
other Airline.
3. Diplomatic Bags. Cat. "A”.
4. Narcotics (drugs such as opium and derivatives) etc.
5. Watches/Mobile Phones/Laptops.

Maintain a log for all valuable cargo, which should record the following:
1. Package identification.
2. Date and time placed in the security area and identity of staff(s) depositing the
Article, including the staff number.
3. Date and time removed from security area and identity of staff(s) removing the
Article, including the staff number.
4. Any other pertinent data as the circumstances or local conditions may require.
The log shall be countersigned by Cargo Manager/Airport Manager/Duty Officers.
VULNERARLE CARGO - (VUN)
Goods for which no value is declared, but which obviously require security handling;
or shipments which are particularly vulnerable to theft or pilferage.
1. Cameras / Paintings / Antiques
2. Watches or Watch Movements
3. Electronic goods such as IC's / Computers / mother-boards/cell-phones/lap-top
computers etc
4. Semi precious stones
5. Any cargo with a declared value of USD 500 and above per kg - exceptions; live
animals / Perishable cargo / human remains, while handling VUN Cargo same
treatment / procedures to be followed as VAL- Cargo.

WET CARGO
Shipments containing liquids or shipments which by their nature may produce
liquids, and which are not subjected to IATA DANGEROUS GOODS Regulations, shall
be designated as "Wet Cargo". The purpose is to prevent and to contain the spillage of
any liquids made in the aircraft. This is because of the danger that spillage or leakage
during carriage by air could lead to corrosion or other damage to the aircraft structure or
its components or damage to other loads.
The following types of cargo are to be considered as "Wet Cargo”:-
- Shipments of liquids in water-tight containers.
- Shipments of wet materials not packed in watertight containers i.e. fresh meat
casing, (fresh animal guts), wet hides and skins etc.
- Goods which may produce liquids e.g. live animals etc.
• There are variations in atmospheric pressure and temperature during air
transportation. Watertight containers should be able to withstand these
conditions without rupture or leakage to the contents.
• The body and the closure of any receptacle used for packaging of liquids
must be so constructed as to be able adequately to resist the effects of
temperature and vibration occurring in normal conditions of transport. It
shall also be designed that it may be checked easily to determine that it is
completely and fully closed.
• While packaging liquids in receptacles, enough outage shall be left to
ensure that neither leakage nor permanent distortion of the receptacle shall
occur.
• Additionally, during climb and descend the aircraft in normal flying
conditions can assume angles up to approximately 300. Packing design
shall allow for such angle changes without release of the liquid contents.
ACCEPTANCE OF FREIGHT ATTACHED CARGO" (FAC)
Important documents will be accepted as "FAC" on the following terms:-
• Airport to Airport basis only.
• Minimum charges will be Rs.200/- per AWB (including Freight charges).
• AWB fee as applicable - Rs.100-
• Weight will be restricted up to 1kg only.

ACCEPTANCE/TRANSFER OF CARGO FROM/TO OTHER CARRIERS

WHILE ACCEPTING CARGO FROM OTHER CARRIERS:

a) Ensure norms mentioned earlier in this chapter are adhered to.

b) Ensure a Cargo Transfer Manifest is received with Air Waybills and cargo
being transferred.
c) Sign the Cargo Transfer Manifest return original and second copies to the
transferring carrier.
d) Retain the fourth copy on station file.
e) Forward third copy to Revenue Accountant Jet Airways Bombay along with the
Air Waybill copies of shipments received.
f) Ensure in case of International Cargo the Transfer Manifest is also signed by
the Customs Officer escorting the Shipment.

WHILE HANDING OVER CARGO TO ANOTHER CARRIER:

a) Ensure a Cargo Transfer Manifest is raised and all information required is
correctly filled in.
b) Sign the Cargo Transfer Manifest. In case of International Cargo obtain the
escorting custom officer's signature.
c) Hand over the Cargo Transfer Manifest, supporting air waybills and cargo to
the receiving carrier.
d) Obtain their signature on Cargo Transfer Manifest.
e) Collect the origin & second copy of the Cargo Transfer Manifest.
f) Retain duplicate copy on station file.
g) Forward original to Revenue Accountant, Jet Airways Mumbai with air waybill
copies of shipments transferred.
ORDER OF OFFLOADING
1. Non urgent service consignments.
2. Staff freight shipped at 90 percent concession.
3. Unaccompanied staff baggage.
4. Staff travels priority: FOC sub load passengers, including staff of other companies,
traveling subject to load.
5. Staff travel priority employees/ interline courtesy passengers traveling at 90 or 75
percent rebate tickets.
6. Unaccompanied baggage
7. General cargo.
8. Parcel mail.
9. Letter mail.
10. Courier mail.
11. Live animals.
12. Staff travels priority Employees on free long services tickets firm reservation
13. Expedite baggage (baggage under rush tag which was previously Mis-handled).
14. Perishable cargo (meat, vegetables, etc).
15. Newspapers, news films, etc.
16. Mail.
17. Commercial passengers holding RQ/WL tickets.
18. Commercial passengers.
19. Commercial Passengers.
20. Valuable cargo.
21. DIP mail.
22. AOG.
23. Human remains.
RATES

TRANSPORTATION CHARGES
The Rate is the amount charged by Jet Airways for carriage of a unit of weight /
volume or value of goods. Applicable rates are the published rates in effect on the date of
issuance of Air Waybill by Jet Airways or by its authorized-agents are on airport to
airport basis.
• 'Charge' is an amount to be paid for carriage based on the applicable rates for such
carriage, or an amount to be charged for a special or an incidental service in
connection with the carriage of goods.
• Calculation of charges for goods shall be made by multiplying the applicable rate
per kilo by the chargeable weight / volume-whichever is higher.
• Domestic commodity rate can be combined with Domestic General Cargo rate.
Where through rate exists, a lower combination of rates via third point is not
permissible. However, when no through rates can be constructed via a third point
to give benefit of the lowest combination.

VARIOUS TYPES OF CARGO RATES AND CHARGES ARE:

1. Minimum charge:
In no event shall the charge for any shipment be less than the minimum charge (s).
2. General Cargo rates:
General cargo rates are normal freight rates for carriage of goods in general as under:
i) Under 45 Kgs. {Normal Cargo rate}
ii) 45 Kgs. and above or higher break-points (bulk rate).
3. Specific Commodity Rates:
Specific commodity rate (s) are usually lower than general cargo rate and are
published for specific commodities on specific sectors or specific routes with specified
minimum weight breaks.
4. Class Rates:
Rates applicable to a specifically designated class of goods such as newspapers,
live animals, gold/silver bullion etc. These are generally expressed as a percentage
increase or decrease over the normal (-45 kgs. rate) and take precedence over all other
rates.
5. Valuation Charges: (Charges in relation to value)
Shipper must declare value of his goods for carriage in any amount provided that
NVD may constitute such a declaration. For the purpose of applying valuation charge, the
value per kg must be determined by dividing the shipper's declared value for carriage by
the Gross weight of the consignment.
 For Domestic Carriage consignments valued at INR 450 or more per kg will be
assessed valuation charge of 0.50% of that part of the shippers declared value for carriage
which is in excess of INR 450 per kg. Minimum valuation charge will not be less than
INR 150/- per shipment.

MINIMUM CHARGES – M
i) Where the weight or volume charge for a consignment is lower than the minimum
charge, the minimum charge shall apply. The minimum charge takes precedence over
any lower charge that would result from the applicable weight or volume charge.
ii) Any valuation charge shall not be included with weight or volume charge.
iii) The minimum charge for any consignment shall be Rs. 50/- or the charge for one
kilogram of under 45kg rate whichever is higher.
iv) The minimum charge for a valuable charge shall be Rs. 15o or the charge for one
kilogram of less than 45kg rate at 200% whichever is higher.

GENERAL CARGO RATES (S) - GCR

The rate established for cargo in general, also known as "General Commodity Rate".
i) Basic freight rate is generally expressed as the normal under 45 Kg. rate.
ii) Quantity discount (bulk rate) rate(s) based on specified quantities of consignment
on specified sectors/route(s) and is generally offers for weight breaks of 4 kgs and
above.

SPECIFIC COMMODITY RATE (S) - SCR

The rate(s) applicable for carriage of "Specific commodities" between specifically
designated points to promote the growth of "Specified Commodities".

CLASS RATE - CCR

This rate applicable to a specifically designated class of goods. This (Class rate) is
generally expressed as a percentage of the normal rate and takes precedence over all other
rate(s).
On JET AIRWAYS services, the following class rate(s) are applicable.
LIVE ANIMALS means all domesticated and undomesticated animals, including
mammals, birds, reptiles, fish, insects, etc. Live animals shall be carried at 200% of the
applicable normal (Under 45 kg.) rate (s) subject to a minimum charge of Rs. 125/-
EXCEPTIONS:-
(i) Consignments of 'day old chicks' shall be accepted at basic freight (under 45 kg.)
rate(s).
(ii) Consignment of live fish, fish seeds, shall be accepted at the applicable, Normal
cargo rates.
(iii) Live beneficial insects, mice, monkeys when carried for experimental purposes
shall be accepted at normal (under 45 Kg) rate(s).

VALUABLE CARGO: VAL

The rate is 200% of the basic rate per kg. (Under 45 kg.) on weight or volume
basis, plus a valuation charge of 0.50% of the shipper's declared value for carriage subject
to a minimum charge of Rs. 150/-

AIR WAYBILL

IMPORTANCE OF AIR WAYBILL

The Air Waybill is the most important non-negotiable cargo document issued by a
carrier or its authorized cargo agents. It combines several purposes. It is the documentary
evidence of the conclusion of the contract of carriage.
• Proof of receipt of the goods for shipment
• Certificate of Insurance.
• Customs declaration.
• Freight bill
• Guide to staff in handling dispatching and delivering the shipment.
It is therefore essential that the Air Waybill is carefully and legibly prepared
according to the Shippers letter of Instructions.

COMPOSITION OF AN AIR WAYBILL SET

An Air Waybill consists of three original and six copies. Each sheet of an Air
Waybill bears in the right hand top corner and bottom as also left top corner a set of the
same number. This set of number is called air waybill number. The Three Air Waybill
originals (copies 1, 2 and 3) bear on the reverse the conditions of the contract and all have
the same validity.
The distribution of copies of Air Waybill would be as under:
Original 1 -(Green Background) -For Revenue Account of Jet Airways.
Original 2 -(Pink Background) -For Consignee.
Original 3 -(Blue Background) -For Shipper.
Copy 4 -(Yellow Background) -Delivery receipt
Copy 5 -(Grey Background) -For Airport of destination.
Copy 6 -(Grey Background) -For Third Carrier
Copy 7 -(Grey Background) -For Second Carrier.
Copy 8 -(Grey Background) -For First Carrier.
Copy 9 -(Grey Background) -For Agent.
When Jet Airways (including G.S.A) complete an Air Waybill copy 9 for agent is
retained on station file at the place of issue.
International AWB's have between 12 & 15 copies to a set.
The copies of the air waybill set shall n0t be separated till all data has been
entered. Name of agent/staff is entered and signature put down, by both, the shipper and
carrier or its agent.
Air waybill shall be issued or caused to issue by jet airways (including G.S.A) or
jet airways cargo agents only on receiving shipment that is covered by such an air
waybill.

COMPLETION OF AIR WAYBILL

a) Words and figures must preferably, be typed or hand written.
b) If a shipment is returned because of non-delivery, the new Air Waybill for the
return carriage shall have the original Air Waybill number inserted in the Handling
Information Box. All charges which should have been but were not collected from the
original consignee, shall be specified in the box “Other charges” on the new Air Waybill.

AIRPORT OF DEPARTURE:
The three letter code of the city or Airport of Departure is inserted here and shall
correspond to information in box "9".

SHIPPER'S NAME AND ADDRESS:

The name, address city and country of the shipper shall be inserted. Insert
shipper's telephone number if so indicated.

SHIPPERS ACCOUNT NO. (OPTIONAL):

Insert Credit Code Number of the shipper if any.

CONSIGNEE'S NAME AND ADDRESS:

The name address, city and country of the consignee shall be inserted. The words
"To order of or any such similar words not to be inserted in this box. Insert consignee's
telephone number, if known.
CONSIGNEE'S ACCOUNT NUMBER (OPTIONAL):
To be used at Destination Station, if needed.

ISSUING CARRIER'S AGENT, NAME AND CITY:

The name and city of the agent entitled to the commission shall be inserted.

AGENT'S IATA CODE:

The IATA code of the agent shall be inserted.

ISSUING CARRIER'S AGENT ACCOUNT NUMBER:

This box may be left blank. (OPTIONAL)

AIRPORT OF DEPARTURE (ADDRESS OF FIRST CARRIER). REQUESTED

ROUTING:
The Airport of Departure and any requested routing shall be inserted.

ACCOUNTING INFORMATION:
Any special accounting information shall be inserted.
For example:
• Method of payment, e.g. by cash or cheque or MCO.
• Government Bills of lading Numbers.
• Returning shipments original AWB No.

ROUTING AND DESTINATION:

The name of the first carrier shall be inserted, the routing and two letter code of
the carriers involved in further transportation may be inserted in the 'To' and 'By' boxes.

CURRENCY:
• The appropriate three letter currency code corresponding to the currency code
corresponding to the currency in which the air waybill is issued shall be inserted.
• All amounts entered on the Air Waybill, other than those entered in the boxes
'Collect charges in Destination Currency' must be in the currency specified in this
box.

CONSIGNMENT DETAILS AND RATING:

A separate set of entries shall be made for each separately rated group of items,
each set commencing on a new line. Where there is not sufficient space, an extension list
shall be used.
Each set of entries shall consist of the following:
a) Number of packages: The number of packages shall be inserted. Where there is more
than one entry, the total number of packages shall be inserted below the Total' line.
b) RCP (Rate Combination Point): Where It is necessary to designate the point over
which rates are combined such point shall be indicated by the IATA three letter city
codes as a separate entry.
c) Gross Weight: The gross weight of the packages shall be inserted on the same
horizontal line as the respective number of pieces. Where there is more than one entry,
the total gross weight shall be inserted at the bottom line.
d) Kg/Lb: The unit of weight used for kilograms K or pounds L shall
be inserted.
e) Rate Class: One or more of the following codes shall be inserted as appropriate:
M - Minimum Charge
N - Normal under 45 kg rate
Q - Quantity over 45 Kg rate
C - Specific Commodity Rate
R - Class rate (less than normal rate)
S - Class rate (more than normal rate)
f) Commodity Item Number: The IATA Specific Commodity number shall be inserted
when specific commodity rates apply. Where the item moves under Class Rate surcharge
or discount rate the percentage shall be as shown.
g) Chargeable Weight: The gross weight(s) or volume weight(s) whichever is higher shall
be inserted as applicable, provided that were a lower rate for a higher minimum weight
applies, the latter weight shall be higher minimum weight applies, latter weight shall be
inserted, provided further, that where minimum charges apply no insertion need be made.
h) Rate/Charge: The applicable rate or charge shall be inserted as follows:
• When a minimum charge applies, this charge shall be inserted on the 'M'
rate class line;
• When a normal rate applies, the applicable rate per unit of weight shall be
inserted on the 'N' rate class line;
• When a quantity rate applies, the applicable rate per unit of weight shall be
inserted on the 'Q' rate class line;
• When a specific commodity rate applies, the applicable rate per unit of
weight shall be inserted on the 'C' rate class line;
• When a discount rate applies, the discounted rate shall be inserted on the
'R' rate class line;
• When a class surcharge applies, the surcharged rate shall be inserted on
the 'S' rate line;
i) Total: The total charge for each separate line entry shall be inserted. When there is
more than entry, the total amount shall be inserted below the total line.
DESPATCH OF CARGO
 SHIPPER / AGENT

WEIGHT CHECK

AWB ISSUANCE

HANDING OVER TO CIAL

SCREENING )X-RAY)

LOADED TO BULK TROLLEY 24 HRS COOLING

MANIFESTATION

TAKEN TO AIRCRAFT BY GSD

INFLIGHT LOADING

INFORM DEST.
 The above flow chart shows the export process of cargo from the airport in the
domestic sector.

INTERNATIONAL CARGO DEPARTURE

 SHIPPER / AGENT

WEIGHMENT

ACCEPTANCE

FLIGHT PLANNING

SCREENING (X-RAY)

BULK LOADING

MANIFESTATION

TAKEN TO AIRCRAFT BY GSD WITH GSDSECURITY ESCORT

INFLIGHT LOADING

FILING EGM
 The above flow chart shows the export process of cargo from the airport in the
international sector.

At the originating station, the following steps should be taken while despatching
the cargo:
a. Destination wise consignment notes should be segregated.
b. Consignment notes should be manifested in the Cargo Manifest of the flight.
c. Columns of the Cargo Manifest (Performa given on facing page) are to be
invariably completed as indicated hereunder:
1) Marks of Nationality Registration
The Aircraft registration number (call Sign) has to filled in this box,
E.g. VT JNA.
2) Flight No.
The flight number for which the manifest is prepared is to be filled in this box.
E.g. 9W-431 / Date. This box shall contain the date, month and the year of the
flight for which the manifest is prepared, e.g. 22 Feb. 2002.
3) Point of lading (Origin Station)
In this box, the station of origin of flight shall indicated, e.g. MUMBAI.
4) Point of unlading (Destination Station)
 In this box, the station of destination of flight shall be indicated,
E.g. MANGALORE.
5) Air Waybill Number
The Air Waybill numbers of the consignments being dispatched by the flight shall
be indicated in serial order. The complete Air Waybill number must be indicated,
eg. 1021 7564.
6) Number of Packages
In this box, the number of packages against each air waybill shall be indicated in
figures.
7) Nature of Goods
In this box, the natures of goods are to be indicated as declared by the shipper and
noted on the face of the Air Waybill.
8) Gross Weight (Kgs.)
In this box, the gross weight of the consignment shall be indicated. In case the
shipment is on volume basis, the actual gross weight and not the chargeable
weight shall be indicated.
9) From
In this box, the three letter alpha city code of the originating station of the flight
shall be indicated
eg.BOM
10) To
In this box the three letter alpha code of the destination station shall be indicated
eg. DEL
11) For official use (remarks)
This box shall be used to give the following information:
i) The station of actual origin of the Air Waybill when being manifested at the
transfer station. For example, consignment from DEL to IXE is being
manifested at BOM, the box shall indicate "EX- DEL”.
ii) For consignments which are destined to stations other than the destination
of the flight, the station of final destination shall be indicated. For example,
shipments from DELHI to MANGALORE, in this box "FOR IXE" shall be
indicated.
iii) IN CASE SHIPMENT IS ON "COLLECT CHARGES" basis, the same
shall also be indicated against such Air Waybill numbers.
iv) In case split consignment "Part shipment" shall be indicated.
v) In case there is no special remark to be made, the box may be left blank
against the relevant Air Waybill.
 vi) If applicable, necessary codes/abbreviations to be used in Remark column
for e.g. - Newspaper NWP Human Remains HUM etc.
12) Prepared by
The staffs who are preparing the Cargo Manifest shall sign in this place and shall
write his/her staff number under his/her signature.
13) Page of pages
If more than one page of the manifest is used for a particular flight, then the
page number and the total number of the pages shall be clearly indicated,
Eg. Page ONE of THREE Pages.
d) Separate manifest must be prepared for International originating (Joining) and Transit
Cargo (T. P. Cargo).
e) A separate manifest must be prepared for each station enroute.
f) Check the goods against manifest before loading in trollies to avoid miscarriage/short
shipment.
g) Cargo shall be entered manifest under the main headings.
i) Air Cargo.
ii) Company Stores.
iii) Post Office Mail-Army Mail.
iv) Diplomatic Mail.
v) Courier Mail.
vi) AOG on separate manifest to be separatelyat Origin / Destination.
For special cargo like perishable, Human remains, Valuable, Dip Mail Category A,
Live Animals etc. Departure Message giving details of the shipment should be sent to the
Station of Destination and enroute stations (if any).

PART SHIPMENT
When it is necessary to split the shipment due load/space difficulty, additional
copies of the Air Waybill shall be made J out. Original Air Waybill must be forwarded
with the first part despatched and endorsed "Shipment split, remainder to follow." Give
the notation in remarks box of the cargo manifest also.
The actual weight of part shipment and number of pieces shall be clearly shown
on the cargo manifest, while doing so TELEX must be sent to the Station of Destination,
quoting AWB number, weight of the packages and number of packages despatched.
The following Annotation must also be made
1. Against the manifest entry for the first part forwarded, "Part shipment, balance to
follow”:- FPS
First Part shipment Remark in Remark column of cargo manifest Second Part
shipment Remark in Remark column of Cargo Manifest.
2. Against the entry for the other part forwarded, "Part shipment, first forwarded on
(State flight No. and date).
3. If shipment sent in more than one lot, second despatch should mention in the
manifest the number of packages, weight, flight number and date of despatch of the
first lot
4. In case shipment sent in more than two lots the first two despatches, as enumerated
above, shall be mentioned in the manifest covering the third despatch.
5. Each despatch shall be supported by Xerox copies (at least 4) of the Air Waybill
covering the shipment. The Air Waybill copies to be forwarded shall mention clearly
the number of packages as well as the weight of that part of the shipment that is
forwarded on that flight, as well details of previous part-shipment.

CHECKING AND DELIVERY OF CARGO

DOMESTIC CARGO ARRIVAL

 ARRIVAL CARGO

AWB AND MANIFEST CHECKING

HANDING OVER CARGO TO CIAL

CHECK-IN

SEGREGATION

DISCREPANCY INFORMED TO AIRLINE ISSUE CAN (CARGO ARRIVAL NOTICE)

ISSUE TSP (CIAL)

DELIVERY
 The above flow chart shows the import process of cargo in the domestic sector

INTERNATIONAL CARGO ARRIVAL

INCOMING CARGO

MANIFEST

FILE IGM FOR BONDED INT’L CARGO

HANDING OVER CARGO TO CIAL

CHECK-IN

SEGREGATION

DISCREPANCY INFORMED TO AIRLINE ISSUE CAN (CARGO ARRIVAL NOTICE)

ISSUE DELIVER ORDER / TCP

DELIVERY
The above flow chart shows the import process of cargo in the international sector

IMPORT PROCEDURE
The following procedure must be observed when the cargo arrives at the port of
destination:

1) Check that the details shown on the packages confirm with the incoming manifest
details on the air waybill namely;
a) AWB number on the Cargo label.
b) Address of the consignor/ consignee.
c) Destination airport
d) Total number of pieces/part of the shipment,etc.,
i) check weight of consignment
ii) check dimension/ volume
iii) check correct rates/charges applied
iv) When cargo is received in damaged or loose condition record weight
both on the consignment note and in the incoming cargo register.
Discrepancy if any must be reported to the station of origin/enroute
stations/ area manager cargo.
v) Transit consignments should be kept at Airport. Checking of weight,
measurement and contents may be done on sample basis. Station
managers, Airport managers and in charge of cargo sections must
ensure that this is done with sufficient regularity to confirm the
accuracy of the consignment notes. Such sample checks carried out
should be noted in a log book and be signed by the officer carrying
them out.

Stations using cargo spot must print the import check manifest and check the
cargo against the same. Any discrepancy noticed must be immediately updated on cargo
spot and a message sent to origin.

The arrival cargo must be checked against the cargo manifest received on the
flight. Any discrepancy noted must be followed up with station of origin (as shown on the
air waybill), and transshipment point in case cargo transshipped. The arrival cargo along
with the supporting cargo manifest and the air waybills must be handed over to the
warehouse staff against a signature. Transshipment cargo along with the supporting air
waybill must be kept at the airport. This fact should be shown on the manifest that Is
handed over to the warehouse.
DELIVERY OF CARGO WITHOUT DOCUMENTS
With immediate effect the following procedures will be followed by stations /
cargo warehouses where original AWB/ Documents have net been placed on flight or not
collected by destination station.
• Fax copies will be treated as a document for delivery since it confirms required
information - status of payment /consignee and contents etc.
• Stations where facility of fax is not available or unserviceable - SITA message or
telephonic advice on shipment is sufficient to deliver cargo to consignee,
• Station will issue a Delivery Order and mention all particulars as advised by origin
station.
• Origin station will forward to destination AWB's and relevant documents by
F1RAV flight with a pre-alert
• CC shipments will also be delivered and amount collected after receiving
confirmation from origin station.

DELIVERY OF BONDED / BREAK BULK CARGO CONSIGNED TO BANK

With immediate effect the following procedures will be followed by stations/
cargo warehouses on receipt of shipments which are consigned to banks. Delivery Order
to be issued only after completing the procedures given below:
Obtain Authority letter of the Company / Notify party who is final consignee. Also
require Authority letter of clearing house agent in case C. H. A is appointed.
Release order letter from the bank to be accepted on banks original letter head
clearly mentioning delivery order to be issued in final consignees name specifying AWB
number/ Arrival flight/ date / number of pieces/ weight/ commodity.
Some banks issue release letter on a printed format.
Where printed format is not available banks will certify on consignees copy with
authorized signatures and rubber-stamp permitting delivery with words.
Please deliver to M/s…………

DELIVERY OF CARGO
The cargo accepted from the airport must be entered in arrival cargo register
according to the details available on the AWB and cargo manifest. The flight number and
date of arrival shall be entered on all Air waybills.
Stations using cargo spot need not maintain a manual register. However in case of
system failure a manual backup must be maintained till such time that the system is
available again.
 i) A cargo arrival notice should be sending out to the consignee according to the
address shown on the Air waybill within 24hours of arrival of the flight.
ii) When the telephone number of the consignee is known he must be advised the
arrival of his cargo. This fact should b suitably noted. However, a cargo
arrival notice must be sent out even for such consignments where consignee is
telephonically advised.
Cargo shall be delivered to:
i) The consignee name on the face of the Air Waybill
ii) The agent nominated by the consignee through a letter of authority.
iii) When the consignee is shown to be a bank on the air waybill and name of
another company or person is shown as the notify party, it means that the
shipment is for the notify party (as the ultimate consignee). However, it may
be delivered to the ultimate consignee shown as the notify party only on
receipt of a delivery order issued by the bank. A copy of the air waybill
bearing endorsement to the consignee SHALL NOT constitute a bank release
order shall be on the banks letter head. The person signing such delivery order
shall mention his name, designation and the code assigned to him by the bank.
It shall also have the bank’s seal. There shall be no exception to this rule.
DELIVERY OF PART/DAMAGED SHIPMENT
While effecting delivery of part/damaged shipments following procedure to be
observed
a) Issue part/damaged delivery certificate (If required by consignee)
b) Re-weigh the complete shipment before handing - over and find out the exact ION
of weight as per AWB to ascertain the nature of loss /Total kgs / nature of damage
etc., and tally with AWB.
c) Keep full record of AWB / loss of weight / nature of damage and in case of claim,
alt available Information will help to settle cargo claim.

IDENTITY CHECK OF PERSON TAKING DELIVERY

In establishing consignee's identity, tact is to be exercised. The best means of

establishing the Identity are:
i) The consignee or his agent may be personally known to a responsible officer or
staff of Jet Airways.
ii) Business reference.
iii) Ring up the consignee and obtain confirmation.
iv) In case of personal shipments identification cards, driving license, passport or
ration card may be accepted for identity verification.
 DISPOSAL OF UNDELIVERED SHIPMENTS

i) Arrival notice shall be sent within 24 hours of receipt of cargo at station.

ii) First reminder shall be sent on the 08th day and the second on 15th day. Third
reminder shall be sent by registered A. D, to consignee with a copy to the shipper and
station manager at origin shall contact the shipper and obtain in writing the alternate
disposal instruction. Fourth and final reminder shall be sent to the consignee shipper
and the station manager of station of origin on the 65th day.

UNCLAIMED CONSIGNMENT DISPOSAL PROCEDURE

1) The GSA will follow guidelines as laid down in Cargo Manual for the
delivery of cargo.
2) If the consignment is not collected by (00 days)time, an inventory of such
consignments is to be sent to G. M. Cargo Sales for sanctioning the disposal
3) Once the sanction is obtained, the GM-Purchase should be advised.
4) In case of smaller stations, the shipment is to be sent to the base station and
the base station would apply the disposal procedure.
Note: Goods which are perishable in nature or which may become dangerous or
offensive may be disposed off or destroyed as soon as necessary with a written notice to
the consignee and in such a manner as to be decided by the senior most officers at the
station

Written notice given to consignee in such a case shall bear consignee's

acknowledgement of having received such a notice. In case of live animals at any time
after the expiry of two days from the date on which such live animal/s has/have been
received at destination the local branch office of S.P.CA/ World Wildlife Fund/Kennel
Club or a similar organization should be contacted in finding a home /shelter for such
animal/s.

However, a written notice as mentioned in paragraph above should be given to

consignee and acknowledgements received. All acknowledgements of the shipper and/ or
consignee shall be retained on station file for at least two years. In case of shipments/s
under legal procedure in a court of law of arbitration all repeat all correspondence
pertaining to such shipments/s (including telexes exchanged within jet airways network)
shall be retained on file two years after repeat after the last decision of a court or
arbitrator has been made and accepted by both the shipper/consignee or their solicitors or
insurance companies on the one hand and jet airways on the other.

PROCEDURE FOR HANDLING DAMAGED / CARGO IN OPEN CONDITION

AT AIRSIDE DEPARTURE CARGO

1) If a shipment is found damaged / open condition the following procedures will be

followed:
 • The shipment is to be off loaded in the presence of Security/ Ramp / Cargo staff.
• If a piece is of a big consignment then only that particular piece will be off-loaded
and message sent to destination station.
• Cargo Manifest to be amended immediately.
• Shipment is to be returned to the Cargo warehouse separately under Security
escort
• Proper record of the Incident to be maintained and intimated to all concerned.
• Warehouse staff to carry out inventory of parcel found in fully damaged /open
condition.
• Signature of Security officer on duty to 'be taken on the Inventory Sheet and then
informed to City warehouse.
• Agents/shipper to be informed of the damage and instruction to be taken from
agent/ shipper for further action.
• If agent /shipper wish to withdraw the shipment ask him to carry out Survey
Report by the Insurance Company and obtain a copy for our records.

ARRIVAL CARGO
a) The shipment should be off-loaded from the aircraft in toe presence of
Security / Cargo Staff.
b) Damaged / Open condition cargo to be off-loaded in a separate trolley
c) Forward such shipments from bay-aide to Airport Cargo warehouse under
Security escort.
d) If agent/ consignee do not wish to carry out survey, remarks to be made on air
waybill/ delivery order before delivery and consignee signature obtained.

PROCEDURE FOR HANDLING DAMAGED CARGO AT LANDSIDE

Arrival Cargo
1) If only outer package is damaged (repack with seal/ tape)
2) Where goods are badly damaged consignee/ agent to be advised immediately,
instructions to be taken from the agent / consignee for further action.
3) Intimate the consignee/ agent and in his presence, record actual weight / actual
number of pieces in good condition and also record it in the damaged condition.
4) Inventory to be conducted in presence of agent / consignee. A copy of inventory
sheet to be given to the agent / consignee.
5) Signature of the security officer to be taken to the inventory sheet.
 6) Ask agent/ consignee if he wishes to carry out survey report by insurance
company before delivery of the shipment.
7) If the agent / consignee do not wish to carry out survey, remark to be made on air
waybill/ delivery order before delivery and obtain signature.
8) Issue Delivery order with complete details.
9) At the time of delivery a copy of inventory list to be given to consignor/
consignee / representative who is authorized to delivery and acknowledgement to
be obtained.
10) Maintain complete docket for claim, which may arise in future.
11) Intimate all concerned – origin/ transit/ destination / airport warehouse etc.

CARGO TRACING PROCEDURES - GENERAL

Tracing requires immediate and determined action. As the time element is
essential, tracer messages and MLT forms must be sent and replied to without delay.
All tracing messages will be addressed to AP/FF all enroute stations where the
flight is operated will also need to be copied eg. 9W 465 BOM/MAA/TRV. At TRV
message must go to both BOM and MAA
DEFINITIONS
a. SUBSTITUTE AWB: is a temporary AWB which contains only limited information
because of the absence of the original AWB.
b. FOUND CARGO: is cargo which has been received unmanifested and without
documents, found during warehouse checks, or cargo which cannot be identified, off
loaded or over-carried Tracer message must be sent to BOMFF / BOMFT
c. MISSING CARGO: is cargo which has not been received on the flight for which it is
manifested.
d. MISLABELLED CARGO: is cargo which had identification makes bearing reference
to a consignment to which it does not belong.
e. OVER-CARRIED CARGO: is cargo which has been carried beyond the point of
unloading detailed in the manifest.
f. SHORT SHIPPED CARGO: is cargo which has been manifested but not loaded, left
behind.
g. DAMAGED CARGO: damage to a shipment means any change in its original
condition, interior or exterior, that may have or has caused a reduction in value, e.g.
breakage, spoilage or possible disappearance of part of the contents.
h. CARGO IRREGULARITY REPORT: standard form for reporting particulars about
damage or loss sustained.

CARGO TRACING PROCEDURES - MISSING CARGO

GENERAL
When manifested cargo is not received, take the following action:
a. Check whether information has been received that the items were off loaded or
short shipped.
b. Perform a local check and contact all offices at the airport and in town which
may have received the missing cargo.

TELETYPE INITIAL TRACING MESSAGE (FIRST TRACER)

a. If the results of the two above checks are negative
i. Standard message Identification (TRACER)
ii. Consignment Detail (AWB identification, port of origin and destination,
pieces and weight).
iii. Discrepancy Detail (Discrepancy Description, discrepancy station)
iv. Discrepancy Advice Address.

b. The station receiving the FAD message should try to locate the missing cargo in all
possible area. If the loading station has reason to assume that the missing cargo was
loaded on a wrong flight, the loading station should send cables to station which are
suspected of station by telex copying the station of origin
The found goods must be forwarded to the appropriate un lading station with a air
waybill copy or a substitute AWB in which the details of the irregularities are recorded. If
the missing cargo is not found, only the loading station must confirm the loading of the
missing cargo and a negative reply to the initial tracer is necessary.

TELETYPE SECOND TRACING MESSAGE (SECOND TRACER)

A second tracing message is sent 48 hours after dispatch of the initial FAD
message if no positive replay has been received. Indicate in the message try again to
locate the missing cargo. if found, follow the handling procedures missing cargo. If
found, follow the handling procedures mentioned in 2b. A negative reply to this tracer is
mandatory if the missing cargo is not found.

TELETYPE FINAL TRACING MESSAGE (FINAL TRACER)

a. A final tracer should be sent 7 days after the dispatch of the initial tracing message to
all stations involved in the acceptance and carriage of the consignment, if tracing is still
fruitless. The format of the tracer has been standardized to include the following
information and in all cases, BOMFT9W and BOMFF9W should be copied in the
message.
i. Indicate this is the final tracer.
 ii. File number (if applicable).
iii. Discrepancy code.
iv. Flight no / date.
v. AWB number - include HAWB number If any
vi. Special cargo code / contents.
vii. Missing piece and weight
viii. Total pieces and weight
ix. Origin and destination.
x. Shipper's name and address.
xi. Consignee's name and address.
xii. House AWB number (if applicable)
xiii. Dimensions of the missing pieces (If available)
xiv. Type of packing and marks.
xv. Disposal instructions or other remarks.
b. Stations receiving the final tracer should try again to locate the missing cargo.
c. At the airport of destination the consignee should be tactfully contacted in order to
ascertain whether he has already received the missing cargo through other means.
d. The station of loading in receipt of a final tracer and in the absence of concrete proof
of the cargo definitely loaded should investigate the possibility of carnage on the 9w
flights.
e. If the missing cargo is found, forward it on the first available flight and advise the
tracing station and route stations and the issuing carrier at the airport of departure
immediately by teletype message.
f. If the missing cargo is not found, a reply to the tracing station is also required by
teletype message.

POSITIVE TRACING
If at any time during the tracing process, the station which initiates the tracing
action somehow locates the cargo, they should advise the station of origin and/or the
station of lading so that the relevant files can be closed.

TRACING FILE
The tracing station should retain a complete tracing file for further investigation
and claim assessment purposes.
Period on file:
Tracing station - 2 years
Other stations - 6 months

CARGO TRACING PROCEDURES - FOUND CARGO

If goods are received unmanifested but with AWB at the correct destination,
signal the point of lading by sending a message.
If goods are received unmanifested and without AWB at the correct destination,
signal the point of lading to request the missing document by sending, signal the point of
lading to request the missing document by sending a message.
The station holding the AWB must forward it as quickly as possible to the tracing
station with advice by telex message
In case of Live Animals and Perishables which are subject to deterioration, in the
absence of AWB try to obtain from the package the consignee's name address, or telex
originate station for such information. A substitute AWB should be issued and delivery of
cargo should be made against the signature of the consignee on (he delivery receipt of the
substitute AWB.
When cargo is found at an intermediate point, forward it to the correct destination
by the first available flight, advising the point of lading and destination by sending a
message.
The station which found the cargo will forward it to the correct point of un lading
under a substitute AWB. The substitute AWB must be cross-referenced to the original
flight on which the goods were carried stating "off loaded" or "overcarried" as applicable.
The station holding the original AWB must send copies to the point where the
item was found and to subsequent transfer station as well as to the airport of destination,
it necessary.
If the station which found the cargo has not any results within 14 days and all
means of identification have been exhausted, disposal of the found cargo will be made
according to local instructions and regulations.

CARGO TRACING PROCEDURES - FOUND DOCUMENTS

FOUND CARGO MANIFEST
If cargo manifests for another station are received, reforward same by quickest
means of transportation and advise the station in question accordingly by telex.

FOUND AIR WAYBILL

When AWB’s without cargo are found at Airport of Destination, send a message
to the station of lading to ask forwarding details of the goods, then send AWB copies to
transfer station (s), if any,
 When AWB’s are found at a transfer station, inform airport of destination and
airport of departure or last transfer station giving sufficient details to link up the AWB
with the corresponding consignment. Forward the AWB’s to the airport of destination.
In case the cargo has already been forwarded by a transfer station enroute to final
destination under substitute AWB, the original AWB or copies shall be passed as quickly
as possible to the transfer station that in turn shall pass to the carrier concerned to replace
the substitute AWB.
In case of perishables and live animals, the delivering carrier must be informed by
telegram of the forwarding details and delivery instructions, i.e.:
- complete AWB number
- name and address of consignee (telephone number, if any)
- total charges to be collected, if any
- special delivery instructions, e.g. name and address of notified party

OTHER DOCUMENTS FOUND

Documents belonging to another station must be sent to the station as soon as
possible via Company Mail.
Documents belonging to the "Found Station" shall be kept till the arrival of the
cargo.

CARGO CLAIMS LOST/DAMAGED/PILFERED

In the carriage of registered baggage and air consigned goods the liability of the
carrier is limited to as sum of Rs. 450/- (Rupees Four hundred fifty only) for domestic
cargo per gross kg. unless the consignor has made at the time, when the packages were
handed over to the carrier a declaration of the value in the Instructions for Dispatch of
goods form and has paid a supplementary sum, if the case so requires. In such cases the
carrier may be liable to pay a sum not exceeding the declared value provided that in all
cases, without exception, the claimant shall provide conclusive proof for the value
claimed.
It is of at most significance to note that in case of damage/ pilferage/loss, at least
one of the persons entitled to delivery, consignor or consignee, must lodge a written
complaint/ pilferage/loss and at the latest within seven days from the date of receipt of
the latest within seven days from the date of receipt of the damaged/ pilfered goods and
in case of toss (including non-delivery) unless presented within 120 days from the date of
issue of the air waybill.

CLAIMS PROCEDURE
 When the station of destination in unable to trace the cargo after the same has
been dispatched by the origin station as per the manifest of the flight and station has
received the replies of Telex Message and MLT (Mis-handled Load Tracer), from the
originating station and the stations enroute, the following procedure, is to be followed :
The destination station shall issue an all India tracer and endorse a copy to
BOMFZ9W/BOMFS9W In case the cargo still remain untraceable the following
documents are to be forwarded to DY. G. M- cargo sales.
1. All India Tracer (2 Copies)
2. Copy of the consignment note (3 Copies)
3. Claimant's First Information Report or a claim letter.
4. Value claimed and proof of its value by way of bills/ invoices/cash memo or other
documentary evidence.
5. Description and contents of the loss / damaged/pilfered
6. Weight of the consignment on acceptance and on delivery.
7. Declared value, if any.
8. A small record on the nature of loss/damage, describing when discovered and
how caused. In case the consignment was in possession or custody of the carrier,
\steps, if any, taken to fix responsibility.
In case of theft, pilferage or other criminal act, a separate report should be
forwarded incorporating the comments of the Head of Security at the station where the
theft or pilferage has occurred. However, no complaint shall be lodged with the local
police unless first cleared by the General Manager - Security of Jet Airways. Dy. G.M. -
Sales shall file a claim through the General Manager - Finance with the Insurance
Company. Station Manager will ensure to forward a copy of the information from serial
No. 1 to 8 no sooner the loss/damage/pilferage is established. It may further be noted that
no assurances of any amount should be communicated as compensation for any amount
should be communicated as compensation for lost/damage/ pilfered consignments till the
approval is communicated by General Manager - Finance.

REFUND AGAINST AIR WAYBILL

When a consignment cannot be carried either due to non availability of space/load
or due to cancellation of flight or withdrawn at the airport of departure by the consignor
or for any other reason for which the consignor is not responsible, full refund of all
charges (including the cartage charges, if any) involved in the Air Waybill shall be
refunded to the consignor except the Air Waybill fee of Rs. 60/-However it is to be
ensured that the consignor, consignee and destination copies of the relevant Consignment
Notes are attached. No refund is to be effected without these copies in original. The
subject Air Waybill is to be voided. This full set duly voided should be forwarded to the
Cargo Revenue Accountant of Jet Airways.
 After the dispatch of goods from the Cargo office to the Airport for dispatch, if
the goods are withdrawn by the consignor for his own reasons, cartage charges and the
Air Waybill fee shall not be refunded to the consignor.

DANGEROUS GOODS REGULATIONS

Jet airways do not carry dangerous goods on any flights, except company stores.
Dangerous Goods may be divided into 3 categories:-
1. Those which are ACCEPTABLE for transport by air provided all the
provisions of lATA regulations are complied with.
2. Those which are FORBIDDEN for transport by air.
3. Those which are EXCEPTED from the provisions of the regulations.

DANGEROUS GOODS ACCEPTABLE: A great many dangerous goods may be carried

on the aircraft as cargo provided they are properly prepared for transportation as per
IATA Dangerous Goods regulations of Carriage.

DANGEROUS GOODS FORBIDDEN: Certain dangerous goods are considered to be

dangerous for transport by air. Special care is to be taken to ensure that such goods are
not accepted for transportation. These are clearly defined in the IATA dangerous goods
regulations manual and must be strictly followed.

DANGEROUS GOODS EXCEPTED: The following items which would normally be

considered as dangerous goods are excepted from the provisions of the regulations when
carried by a passenger or crew member. These are accepted subject to the quantity being
limited.

a) Alcoholic Beverages
b) Perfumes and Colognes
c) Medicinal or Toiletries such as hair sprays and perfumes.
d) Small gaseous oxygen cylinders required for medical use, with the approval of the
airline.
e) Small carbon dioxide gas cylinders worn by passengers for the operation of
mechanical limbs.
f) Personal smoking materials intended to be used by an individual when carried on his
person. However lighter fuel and refills and lighters containing unabsorbed liquid fuel are
and refills and lighters containing unabsorbed liquid fuel are not permitted.
g) Wheel chairs with non spill able batteries, provided that the battery is disconnected,
the battery terminals are insulated to prevent accidental short circuits and the battery is
securely attached to the wheelchair.
h) Dry Ice in quantities not exceeding 2 Kgs. per package when used to pack perishables.
Maximum of 20 Kgs. Dry Ice permitted per compartment on an aircraft (80 Kgs. per
aircraft).

CLASSIFICATION OF DANGEROUS GOODS

There are 9 classes of Dangerous Goods. They are as follows:-
1. Explosives - Gun Powder, Fire Crackers, etc.
2. Gases - Compressed, Liquefied, Refrigerated or Toxic
3. Flammable Liquids - Spirit, Petrol, Kerosene, Paints, Thinner etc.
4. Flammable Solids - Phosphorous, Sulphur or substances when in contact with
water emit flammable gases.
5. Oxidizing Substances - Organic Peroxide, Ammonium persulphate, Potassium
perchlorate, Potassium Bromate
6. Poisonous, Toxic or Infectious Substances - Substances which are liable to cause
death or injury or to harm human health if swallowed, inhaled or contacted by the
skin. E.g. TIK 20, Pesticides etc.
7. Radioactive Material - Materials or substances which spontaneously and
continuously emit certain types of radiation which can be harmful to health. eg
Hydrogen-3, Atoms Fissile materials. Uranium Thorium etc
8. Corrosives - Substances which in the event of leakage can cause severe damage
by chemical action when in contact with living tissue or can materially
damage other freight or aircraft parts, eg. Acids, Mercury.
9. Miscellaneous Dangerous Goods - Substances and articles which during air
transport are not covered by other classes are included in this class. Goods when
carried in small quantity and are covered in dangerous goods excepted category
are related to Misc. Dangerous Goods.

DANGEROUS GOODS HANDLING PROCEDURE

PURPOSE
To ensure that carriage of Company's materials which fall under IATA DGR
category complies with the 1ATA Dangerous Goods Regulations.
SCOPE
a. The procedure applies to carriage of Engineering Materials for the purpose of aircraft
and equipment. (Engineering materials includes: Aircraft equipment and
SPOG.)
b. This procedure assumes that Jet Airways has trained and qualified staff on Dangerous
Goods.
c. Listing of such trained personnel is kept with the Cargo Manager or APM for reference
purpose.
d. In the event, the station does not have staff qualified for accepting the Dangerous
Goods, either hand over the cargo to the engineering staff or dispatch an authorized
person to the station to accept the Dangerous goods.

LOADABILITY
LOADABILITY CHARTS BOEING 737/400-700-800 SERIES
The charts which give a guideline to the cargo acceptance and handling staff
about the maximum dimension of a cargo piece that can be accommodated in Boeing
737-400 series aircraft of Jet Airways in upright position.
One side of a chart shows the height figures and the other side the width.
Each pair of a height and a width figures shows at their intersecting points the
maximum length of the package to be loaded.
E.g. If a package width is 15 inches and the height is 24 inches the maximum
length it can be is 150 inches.
When the package that is presented has dimensions that are not shown in the chart
refer the column that shows you the next higher pair of width and height.
E.g. If the package that is presented has dimensions that are not shown in the
chart refer the column that shown you the next higher pair of width and height.
E.g. If the package presented has a width of 12 inches and a height of 23 inches
you would again refer to the intersection of 15 inches with (next higher) and Jet Airways
if it has a length of 150 inches or less.
Commercial cargo weighing 150 kgs per piece will not be accepted for carriage
on jet airways flights; however company stores shipments weighing 200 kgs. Per piece
will be accepted for carriage.

ENVIRONMENTAL CONSIDERATIONS FOR ANIMAL CARGO

DESCRIPTION OF THE 737 CARGO COMPARTMENT ENVIRONMENTS
The 737 airplane has forward cargo compartment, station 380 to station 520 and
an aft cargo compartment, station 727 to station 947. Figure 1 A show the location and
cross section of the compartments. Note the considerable variation in the volume of the
compartments between the various 737 models.
In all models, the compartments are heated by air flow between the cargo liner
and the insulation blankets covering the skin. In the forward compartment, heating air is
provided by the electronics cooling system exhaust fan. The fan blows air underneath the
cargo compartment floor at the forward end. The air, after warming the cargo
compartment floor, then flows up the sides of the cargo compartment. In the aft
compartment, warm air from the passenger cabin flows down along the cargo sidewalls to
the space underneath the cargo floor, and then travels back toward the aft outflow valve.
The crew has no direct control of the heat provided to either cargo compartment,
so cargo temperature will be determined primarily by the output of the animal cargo,
airplane airspeed, and the temperatures of the cabin and outside air. In flight the warmest
temperatures will occur in the forward end of the forward cargo compartment and up off
floor; this is the recommended location for transport of cold-sensitive animals.
No fresh air ventilation is provided to the compartments other than a small
amount caused by leakage around the cargo door seals during flight. Tight sealing of the
737 cargo compartments is required because they are class "D" compartments, which are
designed to control cargo fires by limiting available oxygen.

CARGO COMPARTMENT TEMPERATURE AND HUMIDITY

Moderate compartment temperatures are essential for the safe transport of live
animal cargo. Excessively Hot temperatures especially must be avoided as overheating is
the greatest threat to animal safety.
High humidity in combination with a high temperature can Increase animal
discomfort by reducing the effectiveness of evaporative cooling methods such as
sweating and panting. Note that an animal safe at 95F at low humidity is safe at only 80F
at 100% relative humidity. Since in the unventilated cargo compartments the humidity
will inevitably increase to 100% with an animal cargo, temperatures should never exceed
the limits at 100% humidity when transporting animate.
Table 1 B show the cargo compartment temperatures for normal cruise conditions
(35000 altitudes at Mach 0.8). Typically the compartments take about 2 hours to stabilize
at the steady state value.
Figure 1 B illustrates the major heat transfer path which determines the
temperature in the cargo compartment. An exact analysis of the heat transfer in the
compartments can be complex. The temperatures calculations in this document are
greatly are greatly simplified by the assumption that all humidity generated by the animal
cargo is condensed, and all latent heat is converted to sensible heat. The cargo
compartment temperatures in flight are cool, as shown I Table 1 B. This should certainly
be taken into account when shipping cold-sensitive cargo such as baby chicks or tropical
animals. Placement of the animal load well above floor level and in the forward end of
the forward compartment will provide significantly warmer temperatures for these
animals.

CARGO COMPARTMENTS - LOAD LIMITS (737-700)

MAXIMUM-ALLOWABLE WEIGHTS
 This section provides main deck and lower deck cargo compartment loading.
These values are the maximum allowable weights that can be sustained by the basic
monocoque structural
The following Illustration shows the configuration of the cargo compartments.
Both the forward and aft cargo compartments use bulk loading it 12 LB/CU FT (5.4 KG/
CU FT), and have the cargo door net installed.
Three basic structural limitations that must be observed when loading payload are
compartment, linear loading, and floor loading limitations. Maximum allowable
compartment weights and maximum allowable linear and floor loading are provided in
the following table:

POST - OFFICE MAIL

Post Office Mail is a high priority carried by an airline. On International sectors
100 kg. of Post Office Mail generally generates the same revenue for the airline that
could be earned through a first class passenger ticket on most sectors.
Carriage of Post Office Mail is governed by Universal Postal Union (UPU)
convention.

Post Office Mail is classified in the following categories:

1. LC - Letter Et Cartes Postales
This category consists of letters, postcards and Aerogrammes.
2. AO - Autes Objects
This consists of books, newspapers, printed matter and small packages.
3. CP - Colis Postaux
Consists of parcels of limited weight and size (1-20kg.) All parcels are enclosed
in a bag. Unenclosed parcels are not repeat not acceptable for carnage on Jet Airways.
4. Speed Post
This is an Express Product of the Post Office designed to meet speedy delivery of
urgent letters, parcels etc,
5. SAL - Surface Air Lift.
 Surface Mail sent by air on a space available basis only to specific destinations.
6. Mixed bags - 'MIXTE'
If different classes of mail are loaded in the same bag, the label would be marked
'MIXTE' and the separate weights of each class would be marked on labels and covering
documents. The bag would be classified and handled according to the highest class of
mail in the 'MIXTE' bag.
7. Empty Mail Bags (SACS - AVIONS - VIDES)
These are empty mail bags being returned to the postal Authorities in the country
of origin. They are carried on a space available basis, free of charge.
8. AFPO (Armed Forces Post Office Mail)
Armed forces Mail is shipped in the same manner as other Post Office Mail and is
accompanied by same documents and is charged at the same rate.

POST OFFICE MAIL ACCEPTANCE & HANDLING

POST OFFICE MAIL ACCEPTANCE
When Post Office Mail is accepted on Jet Airways flights please ensure:
A. The weights of types of mail correspond with those shown on the AV7.
B. All mail bags are properly listed on accompanying AV7s.
C. All seals on mailbags are the proper seals and that they are intact.
D. Mailbags are in good condition, without any tears or holes.
E. Postal specimen labels are attached and fully completed.
F. A minimum of 4 fully completed AV7s are received with each mail dispatch, for
distribution as follows:
1 - To be held on origin stations file.
2 - To be sent within 24 hours to Jet Airways Revenue Accounts.
3 - To be sent to destination with mail bags.
At destination one copy is to be handed over to the Post Office with mail bags, the
other copy is to be signed by the post office official for having received the mail bags and
supporting AV7s and kept on destination file.

POST OFFICE MAIL HANDLING

 After completing the acceptance check, mail must be stored in a secure area, prior
to loading.
All mails must repeat must be manifested under a separate heading "Post Office
Mail" When there is no mail traveling on a flight a "NIL" manifest should be raised.
All mail AV7s must be forwarded in the flight concertina. Airport Managers at
each Jet Airways location are responsible for ensuring the security of post office mail
after it is removed from the aircraft till it is handed over to the local postal authorities and
for outbound mail from the time mail is received from the postal authorities till it is
loaded in the aircraft and the aircraft actually departs from the station.

TRANSFER MAIL
Mail can be sent by three different methods of transfer between origin and
destination.
A. The Postal Authorities can make arrangements with airlines for the through carriage of
mail with pre-arranged direct transfer from one airline to another airline.
B. Postal Authorities may route mail through an intermediate post office for onward
forwarding by an airline chosen by the intermediate post office.

C. Mail can be transferred from Jet Airways flight to another flight of Jet Airways.
If a Jet Airways station received mail for transfer to another airline, a signed copy
of AV7 with a stamp of receiving carrier as nominated on the AV7 shall be kept on the
file at that station. If connecting flight is cancelled or delayed by more than three hours
such mail shall be handed over to the local post office.

OPERATIONAL IRREGULARITY
Mail is a high priority traffic and should be dispatched by the first available flight
To achieve this goal and maximum airmail to be handed over to each departure
station is specifically designed for each light in consultation with the post office in the
form of load allocation. Should the airmail offered exceed the allocation for the flight
every endeavor shall be made to accommodate the extra mail offered.
In case of delayed departure or a cancelled flight the local post office shall be
advised in writing of the expected length of the delay or re-routing possibility.
Acknowledgment would be obtained for each such communication.
In case the mail is to be re-routed, it shall be delivered back to the local postal
authorities against receipt.
When a flight makes a unscheduled landing and this is likely to delay mails for
any reason. The mail is to be offloaded at that airport and shall be handed to the post
office under clear receipt.
HANDLING OF MISSING AIRMAIL

The following procedure is followed In order to locate missing airmail bags/documents.

1. Tracing action shall be initiated by the station of irregularity and shall start
immediately when the irregularity is discovered.
2. Action at the station where the irregularity is discovered.
• Check if an off loaded/short shipped message has been received from any on line
station.
• Search the aircraft.
• Check if the mail has been misplaced locally.
• Inform the Post Office.
• Send a mail irregularity message to the station of origin (departure) and all on-line
stations.
• When the reply to mail irregularity message is negative, send a written tracer,
within 48 hrs of arrival of the flight to the point of loading and all on-line stations.

3. Stations receiving a mail irregularity message will:

• Check with the Local Post Office and all other mail handling facilities in order to
locate the mail.
• Send to teletype reply to the tracing station giving details ie negative, definitely
loaded, short Shipped, offloaded etc.
• When found, give forwarding details.
• Upon receipt of written tracer repeat the initial tracing action.
• When found, give forwarding details.
• Upon receipt of written tracer repeat the Initial tracing action.
• When the mail is not found, send the written reply.
• When the mail is found, send a telex reply giving forwarding details.
• When the mail is not found within 3 weeks of the initial tracing, send the tracing
file together with report to Cargo-Manager.
4. When no documents are received, issue a substitute document based on the details on
the bags/containers received.
Advise the post office that a substitute AV7 has been raised and take the
following action:
• Send a telex message to the point of loading requesting duplicate copy of missing
documents is sent.
 • On receipt check substitute document to be sure that no mail is missing.
• If, on receipt of copy of AV7 you find some bag/s is/ are missing take action
according to K.4.1.2

HANDLING OF FOUND MAIL

Apply the following procedure for handling of found mail.
1. Found mail can be classified as the mail that has earlier been short shipped, off loaded
or over carried and received, often, without the respective documents.
2. If the documents are missing, make a substitute document according to the information
on the label; send a mail irregularity message to the station of destination giving
forwarding details.
3. Deliver the mail to the local Post Office with the AV7 or a substitute AV7 against clear
receipt.
4. Request the local Post Office to issue a new label and replacement AV7 when the
original is not available.
5. Based on the local Post Office information send a mail irregularity message to the
station of destination giving forwarding details.
6. Issue a Mail irregularity report and send copies to:
• The station of destination.
• The station of origin.
• Enroute stations.
• Network Manager.

MAIL SECURITY
While the mail is in the care of Jet Airways, it must be given maximum
protection. It is recommended that procedures should include the following precautions:
- Mail is susceptible to weather damage, therefore Jet Airways Airport terminal facilities
used for such traffic should be under cover.
- Facilities used for mail storage should be secure with access restricted to authorized
personnel only.
- Mail should never be left unattended while awaiting loading on to the aircraft or pick up
by post office.
- No entry should be allowed to the hold of an aircraft containing mail except by
authorized personnel only.
- Mail bags should be counted on and off aircraft and should be handled with care at all
times. Any known damage to contents, labels, seals or bags should be reported to Post
Office officials.

MAIL SAFETY
HAZARDOUS ITEMS CONTROL
All items classified as restricted within the latest edition of the IATA Dangerous
Goods Regulations are PROHIBITED from all mail. It is the responsibility of the Post
Offices to ensure that this general prohibition is enforced, since airlines are unable to
inspect the contents of sealed mail bags. However, should there be any reasons to suspect
that a prohibited item is contained within a sealed mail bag it is recommended to
immediately contact the Postal Authority in whose territory the incident occurs.

BOMB THREADT / ACTION

ACTION BY THE RECIPIENT OF A BOMB THREAT TELEPHONE CALL
The following basic questions should always be asked by the recipient of a bomb
threat call immediately the nature of the call is identified in order to assist in the
determination of the required response actions by the appropriate authority.

They are:-
a) What time is the bomb set to explode?
b) Where is the bomb placed?
c) What kind of device is it?
d) What does it look like?
e) Why did you place the bomb?
The recipient should only record the "Exact words" used by the caller in the
initial conversation and in reply to the questions. It is important that the recipient listens
carefully at all times and, in addition, be able to describe the caller's voice by sex, age and
tone; whether or not it (the voice) is familiar and note any background noises which may
assist determining the location from which it was made. No attempt should be made to
interpret the words used by the caller.
If it is at all possible, the recipient should, immediately and by a discreet signal
arrange for another person to monitor the telephone conversation. That person, should
also record the exact words used by the caller, making no attempt to interpret the
conversation.
In every case, a bomb threat telephone call should be prolonged for as long as
possible, particularly in those cases where the call may be traced, the recipient repeating,
if necessary, the questions asked in another form while arrangements are made by
another person to report the incident and to have the call traced - in that sequence.
Rephrasing of the questions might take the following forms:
1. Can you give an idea where we might locate the bomb? May be you can give us a clue
- this will give us a chance to alert people who might be in the aircraft/building.
2. Will you please describe the type of detonating mechanism?
3. Does it have a particular time device to set it off? How much time do we have?
4. Why would you wish to injure or kill the innocent people on the aircraft/building?
5. You know there are many innocent people on board the aircraft who have not done you
any harm. Why do you feel it was necessary to plant a bomb?
6. What do you chosen to damage or destroy this aircraft/ building?
7. Why have you chosen to damage or destroy this aircraft/ building?
8. What explosive is being used?
9. Who and where are you?
10. Of what group are you a member?
11. Are you sure that your bomb will go off as you expect?
12. Do you have a family of your own? How would they feel if they know what you have
done?
14. Why have you chosen this means to express your feelings?
15. Why do you that by bombing this aircraft/building, it will help solve any problems or
grievances you might have?
16. Don't you realize that you are probably going to destroy valuable property which
belongs to others?